tallation & Operation Manual RTQ-2000

Real-Time GPRSFlow Logger

For RAVEN-EYE® Flow S
ensor
ns
I

V1.2,June 2017

Rue J.H. Cool 19a | B-4840 Welkenraedt | Tel.: +32 (0)87 899 799 | Fax: +32 (0)87 899 790 | E-mail: [email protected] | www.flow-tronic.com
 CONTENTS
1 SPECIFICATIONS -3-

2 GENERAL INFORMATION -4-

2.1 SAFETY INFORMATION -4-
2.1.1 USE OF HAZARD INFORMATION -4-
2.1.2 PRECAUTIONARY LABELS -4-
2.2 PRODUCT OVERVIEW -5-
2.2.1 SYSTEM FEATURES -5-
2.2.2 APPLICATIONS -5-
2.3 IMPORTANT INFORMATION -6-
2.4 UNPACK THE INSTRUMENT -6-

3 INSTALLATION -7-
3.1 CONNECT THE LOGGER TO THE COMPUTER -7-
3.1.1 LOGGER CONFIGURATION -7-
3.1.1.1 CONFIGURATION FOR « OFFLINE » USE -9-
3.1.1.2 CONFIGURATION FOR « ONLINE » USE - 10 -
3.2 INSERT A SIM CARD - 11 -
3.2.1 TESTING THE COMMUNICATION WITH DEVICES - 12 -
3.3 BATTERY PACK - 13 -
3.3.1 PROPERTIES - 13 -
3.3.2 INSTALL THE BATTERY PACK - 13 -
3.3.3 CHARGING THE BATTERY PACK - 14 -
3.4 USER INTERFACE - 14 -
3.4.1 STATUS LEDS - 14 -
3.4.2 MAGNET SWITCH - 15 -
3.4.2.1 ALOHA MODE - 15 -
3.5 SITE INSTALLATION - 17 -
3.5.1 INSTALLATION OF THE LOGGER - 17 -
3.5.2 ANTENNA POSITIONING - 17 -

4 OPERATION - 19 -
4.1 GENERAL - 19 -
4.2 CREATE A NEW SITE - 20 -
4.3 ASSIGN A RTQ-2000 TO A SITE - 20 -
4.4 BASIC SETUP - 21 -
4.4.1 BASIC SITE CONFIGURATION - 21 -
4.4.2 COMPLETE THE INFORMATION IN SITE & COMMENT MENU - 21 -
4.4.3 COMPLETE THE INFORMATION IN SITE SPECIFIC SETTINGS - 22 -
4.4.3.1 LEVEL SENSOR - 22 -
4.4.3.2 SENSOR OFFSET CALCULATION - 23 -
4.4.3.3 VELOCITY SENSOR - 24 -
4.4.4 COMPLETE THE INFORMATION IN PROFILE - 25 -
4.4.5 COMPLETE THE INFORMATION IN LEVEL CALIBRATION TABLE - 26 -
4.4.5.1 COMPLETE THE INFORMATION IN MEASUREMENT CHANNELS - 26 -
4.4.6 COMPLETE THE INFORMATION IN CALCULATED CHANNELS - 27 -
4.4.6.1 COMPLETE THE INFORMATION IN ALARM SETTINGS - 27 -
4.4.6.2 COMPLETE THE INFORMATIONS IN BASIC SETTINGS - 28 -

-1-
4.5 RETURN A RTQ LOGGER TO INSTRUMENT POOL - 28 -
4.6 REPORTS - 29 -
4.6.1 CREATE A REPORT - 29 -
4.6.2 ADD AN ELEMENTS TO A REPORT - 30 -

5 MAINTENANCE - 32 -
5.1 CLEAN THE INSTRUMENT - 32 -

6 CONTACT INFORMATION - 33 -
6.1 FOR BELGIUM AND LUXEMBOURG - 33 -
6.2 OUTSIDE BELGIUM AND LUXEMBOURG - 33 -
6.3 TECHNICAL SUPPORT - 33 -
6.4 REPAIR SERVICE - 33 -

APPENDIX - 34 -
APP. 1 FLOW-TRONIC CUSTOMER SERVICE DEPARTMENT REGISTRATION FORM - 34 -

WARRANTY STATEMENT - 35 -

IMPORTANT NOTE - 35 -

©
Copyright 1989-2017 Flow-Tronic S.A. All printed material should not be changed or altered without permission of
Flow-Tronic. Any published technical data and instructions are subject to change without notice. Contact your Flow-
Tronic representative for current technical data and instructions.

Rue J.H. Cool 19a  B-4840 Welkenraedt BELGIUM

Tel. : +32 (0)87 899 799  Fax : +32 (0)87 899 790
E-mail: [email protected]  www.flow-tronic.com

-2-
1 Specifications
Specifications are subject to change without notice.

Table 1: Technical specifications

General
Multilevel password protected Internet browser access without special software required on
browser
Operation Set-up, Data download, graphics through 123Flow platform or RTQ-Log software with USB
connection
Excel compatible (.csv & .tsv)
® ®
Supported sensors RAVEN-EYE , RAVEN-EYE (ATEX Zone 1)
High and low alarms on every logged channel. System alarms include high/low battery, high/low
Alarms
GSM level, high/low internal temperature, sensor time out, offline alarm & transfer volume.
Enclosure
Material Rugged PPE casing with high resistance against chemicals combined to a protective TPE rubber
Dimensions 240 mm H x 100 mm L x 100 mm W
Weight 1.7 kg (incl. battery)
Protection rate IP 67
Operating temperature -10 to +40 °C
Operating humidity 15% to 90% r.H. ; not condensing
Storage temperature -20 to +70° C
Power supply
Power requirements Li-Ion rechargeable battery pack AP424DA(Z2). Li-Ion 4,1 VDC - 17,5 Ah
3 months (at 5 minute logging intervals, transmission to 123Flow platform every 2 hours at
room temperature)
Battery life
15 days (at 1 minute logging intervals, transmission to 123Flow platform every 2 hours at room
temperature)
Setup/Data retrieval
Transmission GPRS Quad-Band
Transmission interval From 10 minutes, freely adjustable
Indication LED for instrument status
Configuration USB interface
Data storage 440.000 measurements. Data download via 123Flow or RTQ-Log software.
Logging intervals From 1 minute to 1 day; freely adjustable
Certifications
Certifications CE (refer to Declaration of conformity)

ATEX: II 3G Ex ic nC [ic] IIB T4 Gc

Warranty
Warranty One year from date of shipment.

-3-
2 General Information

2.1 Safety information

Please read this entire manual before unpacking, setting up or operating this equipment. Pay attention to all
danger, warning and caution statements. Failure to do so could result in serious injury to the operator or damage to
the equipment.

Make sure that the protection provided by this equipment is not impaired, do not use or install this equipment in any
manner other than that specified in this manual.

2.1.1 Use of hazard information

DANGER
Indicates a potentially or imminently hazardous situation which, if not avoided, will result
in death or serious injury.

WARNING
Indicates a potentially or imminently hazardous situation which, if not avoided,could result
in death or serious injury.

CAUTION
Indicates a potentially hazardous situation that may result in minor or moderate injury.

NOTICE:
Indicates a situation that is not related to personal injury.

Important Note: Indicates a situation which, if not avoided, may cause damage to the
instrument. Information that requires special emphasis.

Note: Information that supplements points in the main text.

2.1.2 Precautionary labels

This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. If on
the instrument, refer to the instruction manual for operation or safety information.

Electrical equipment marked with this symbol may not be disposed of in European public disposal systems
after
12 August of 2005. In conformity with European local and national regulations (EU Directive 2002/96/EC),
European electrical equipment users must now return old or end-of life equipment to the Producer for
disposal at no charge to the user.
Note: For return for recycling, please contact the equipment producer or supplier for instructions on how to
return end-of-life equipment, producer-supplied electrical accessories, and all auxiliary items for proper
disposal.

This symbol, when noted on a product enclosure or barrier, indicates that a risk of electrical shock and/or
electrocution exists.

-4-
 This symbol, when noted on the product, identifies the location of the connection for Protective Earth
(ground).

This symbol, when noted on the product, identifies the location of a fuse or current limiting device.

This symbol, when noted on the product, indicated the presence of devices sensitive to Electro-static
Discharge
(ESD) and indicated that care must be taken to prevent damage with the equipment.

2.2 Product overview

®
The RTQ-2000 controls and transmits flow data from RAVEN-EYE sensors. The RTQ-2000 becomes a powerful
open-channel flow meter and data reporting system when it is used with the following components:

®
 RAVEN-EYE or RAVEN-EYE (ATEX) sensor
 123Flow measurement data management platform OR direct USB connection

2.2.1 System features

The flow meter consists of the RTQ-2000 and a flow sensor.

The measured values are stored on a non-volatile memory and transmitted via GPRS to the 123Flow server.

2.2.2 Applications

 Perform inflow & infiltration (I&I) studies

 Billing purposes
 EPA permitting requirements
 Monitor the flow from towns and cities
 Monitor the sewer overflow into streams and rivers
 Monitor the industrial flow from factories
 Process control
 Wastewater treatment plant balancing
 Modeling/Sewer system evaluations
 Combined sewer overflow monitoring

-5-
2.3 Important information

 New instruments are put in operation in the office and then mounted at the site.
 Up to date manuals, software and driver are available on your 123Flow server in the “Service” menu.
 Before using the instrument read the manual carefully.
 To clean the casing, only use mild cleansers.
 The instrument has to be used only regarding to the specifications and regional regulations.
 To avoid malfunction or damage of the instrument please only use original parts.
 Only the manufacturer is allowed to undertake reparations and adaptations.
 Installation, electrical connection, initial setup and maintenance have to be performed by qualified
personal authorised by the manufacturer only.
 Before putting into operation please download the current version of RTQ-Log software from www.flow-
tronic.com under the “Download” section.
 Keep the instrument away from direct sun
 Pay attention to the operating conditions and Ex restrictions
 Don’t disassemble the instrument in Ex-zones
 The instrument must only be operated using the protective rubber
 The protective rubber must not be rubbed because of the electrostatic charge!

2.4 Unpack the instrument

Remove the RTQ-2000 and it’s accessories from the shipping carton. Inspect for any visible damage. If an item is
missing or damaged, contact the manufacturer ( Refer to section 6 on page - 33 -).

List of standard delivered items:

 RTQ-2000: GPRS logger & transmission device

 AP424DA(Z2): Rechargeable Li-Ion battery pack
 Flow-Tronic protective rubber
 AC-15: Battery charger
 USB cable
 Service kit: Maintenance kit for service and connections composed of 1 battery cover, 1 torx tool (TX10),
1 big o-ring, 3 small o-rings, 1 injection & 1 spray
 MTP-2001: Antenna 900 FME
 MTP-2003: 5 m extension for antenna 900 FME
 Magnet
 Suspension lock
 Manual

-6-
3 Installation

3.1 Connect the logger to the computer

DANGER
Explosion hazard. The use of the USB interface is not allowed in hazardous environment.

Pre-requisite:
Make sure that the latest version of the RTQ-Log software is installed on the computer. The latest version of the
software can be downloaded from www.flow-tronic.com. Connect only one logger to the computer at a time.

The USB Interface is used for site set-up, configuration and for data retrieval through Laptop or PC. The RTQ-Log
software must be installed on the computer to communicate with the logger. For more information on the RTQ-Log
software, refer to “Installation & Operation Manual” of the RTQ-Log software.

1. To reach the USB connector on the logger, disconnect the antenna & the sensor cable
2. Remove the protective rubber
3. Engage a short key action with the magnet (ca. 1 sec.), in order to prepare the instrument for the
deactivation. LED illuminates during the key action for more information please see the table of contents.
4. Disconnect the battery pack by pressing on both push buttons on each side on the battery pack.
5. Connect the USB cable in order to configure the RTQ-2000 with the RTQ-Log software.

3.1.1 Logger configuration

Before inserting the SIM card, it is important to configure the logger correctly.

1. Connect the RTQ-2000 logger to the computer as shown in section 3.1 on page - 7 -.
2. Start the RTQ-Log software. Refer to RTQ-Log “Installation & Operation Manual”
3. The software will display the following message. Click “Yes”.

-7-
4. The software will ask you if you want to upload the data from the logger. Click “Yes”.

5. Then you will be asked from where you want to load the site configuration. Click “Device”.

6. Open the “Configuration” tab as shown in Figure 1

Figure 1: RTQ-2000 standard configuration with RTQ-Log software

7. Before inserting a SIM card, make sure that:

 Overrule tariff is deactivated (box not checked)
 Net Lock function is deactivated
 You enter the right PIN code of your SIM card, if your SIM card has no PIN code, enter “1234” in the
PIN section.

-8-
  You have selected the right provider.
Note: If your provider is not listed, click on the “setup” icon in the GPRS configuration section and
enter the right APN, username ans password from your network provider.

8. “Mode Configuration”: If you are using data transmission, make sure that GPRS transmission is set to
“online”. If you want to retrieve your data on site, select “offline”. “Mode” should be set to “normal”.
Note: If you work offline, all settings of the RTQ-2000 have to be set with RTQ-Log software. If you
work online in combination with 123Flow platform, all site specific settings can be changed
online.
9. Click “Save & Download configuration”, to save the configuration to the logger.
Note: It is always the latest configuration settings that are taken into account by the logger.
10. When finished, disconnect the USB cable and screw back the grey cap on the logger.

3.1.1.1 Configuration for « offline » use

Pre-requisite:
Make sure all steps and settings of section 3.2 on page - 11 - have been set.

For detailed information on how to set up a measurement site for “offline” use with RTQ-Log software, refer to
“Installation & Operation Manual” of RTQ-Log.

1. Select the correct profile for your site. Refer to figure below.

2. Fill in the “h depending calibration table” and the “v depending calibration table” if needed.

-9-
 3. Set the “Sensor offset [mm]” to correspond to your site.
4. Set the “”Sediment [mm]” level to correspond to your site
5. When all configuration items have been set, press “Save & Download configuration” to save configuration
to the logger.
Note: It is always the latest configuration settings that are taken into account by the logger.
When finished, disconnect the USB cable and screw back the grey cap on the logger.

3.1.1.2 Configuration for « online » use

Pre-requisite:
A SIM card (with GPRS activated) needs to be inserted in the RTQ-2000 logger before you can configure your
logger remotely through 123Flow platform. Refer to section 3.4 on page 14.

When the logger is connected to 123Flow server with GPRS, the site configuration (Site specific settings,
Comment, Profile, Velocity calibration table, Level calibration table, Measurement channels, Calculated channels,
Internal channels, Alarm settings, Basic settings) can be made through the 123Flow platform as shown in Figure 8.
Please refer to section 4.2 on page 18 for connection to 123Flow platform.

Figure 2: RTQ-2000 logger configuration on 123Flow platform

For more details about 123Flow platform, refer to “Operation Manual” of 123Flow platform.

- 10 -
3.2 Insert a SIM card

DANGER
Explosion hazard. The manipulation of the SIM card and opening of the SIM card slot is not allowed in
hazardous environment.

DANGER
Only qualified personnel, authorized by the manufacturer, should conduct the tasks described in this
section of the manual.

IMPORTANT NOTE
Potential instrument damage. Before inserting a SIM card, make sure that the battery pack is
disconnected from the electronic.
Avoid inserting a SIM card on site. Water or mudd intrusion through the SIM connector can result in
instrument damage.

NOTICE
Potential instrument damage. Delicate internal electronic components can be damaged by static
electricity, resulting in degraded performance or eventual failure.

The instrument contains an integrated GPRS modem, a SIM card from the mobile carrier with GPRS activated
must be installed (refer to steps on following page)

1. Disconnect the antenna & the sensor cable

2. Remove the protective rubber
3. Engage a short key action (ca. 1 sec.), in order to prepare the instrument for the deactivation. LED
illuminates during the key action for more information please see the table of contents.
4. Disconnect the battery pack by pressing on both push buttons on each side on the battery pack.
5. Insert the SIM card in the SIM card holder. Make sure no dirt or water is entered in the SIM card slot.

6. Pay attention that the card is introduced with the tapered side downward and with the golden chip
connections forward.. The mating direction is mapped on the enclosure.
7. To lock the card, push slightly on top of the SIM card until it clicks. The click is the sign that the SIM card
is correctly inserted.
8. Connect the USB cable in order to configure the SIM with the RTQ-Log software (see following section).

- 11 -
3.2.1 Testing the communication with devices

1. Create a measuring site on 123Flow and assign the RTQ-2000 to this site. Pay attention to the correct
settings of the system.
2. Start the ALOHA mode in order to transmit the changes (see section 3.4.2. on page - 15 -)
3. Connect the sensors to the RTQ-2000 and restart ALOHA.
4. Verify incoming data in the ALOHA data window:
a. When ALOHA mode is activated, click on the popup window displaying “Aoha”. Refer to section
3.4.2.1 on page - 15 -.
5. Check GSM strength and power supply.

- 12 -
3.3 Battery pack

3.3.1 Properties

The battery pack is composed of several lithium ion batteries with an operating voltage of 4,1 VDC and has a
capacity of 17,5 Ah. The batteries have integrated safety electronics and safety element in each cell.

3.3.2 Install the battery pack

DANGER
Explosion hazard. The battery pack can only be removed and charged outside of the hazardous area
with special battery charger type AC-15

NOTICE
Before connecting the battery pack to the electronic, make sure that all sensors are disconnected.

1. In order to connect the battery pack to the logger, disconnect the antenna & the sensor cable
2. Remove the protective rubber
3. Engage a short key action (ca. 1 sec.), in order to prepare the instrument for the deactivation. LED
illuminates during the key action for more information please see the table of contents.
4. Disconnect the battery pack by pressing on both push buttons on each side on the battery pack.
5. Replace the battery pack with the new one. Make sure the o-ring of the new battery is clean and not
damaged. Only this guaranties a correct protection by accidental immersion.
6. Put some grease (provided in the service kit) on the o-ring from the battery to seal the compartment.
7. Connect the battery pack to the logger. Push it until you hear a click.
8. Place back the protective cover. You might need the spray provided in the service kit for an easier
insertion.
9. Connect the antenna and the sensor cable.

- 13 -
3.3.3 Charging the battery pack

DANGER
Explosion hazard. The removable battery pack AP424D(A) can only be charged outside of the
hazardous area with special battery charger type AC-15

1. Connect the AC-15 charger to the connector of the battery pack.

2. To monitor the battery charge condition, a green LED at the battery charger lights up. During the charging
procedure the orange LED lights continuously, when the battery is fully charged, the green LED lights
continuously. The first charging cycle will take approximately 12 hours.
3. When the loading procedure is over, disconnect the connector from the battery pack.

Note: Recharge the accumulator with AC-15 charger only.

Don’t charge the accumulator in Ex zones
A usual charging process takes approximately 10 hours
A new accumulator achieves its full capacity after approximately 3 full loading cycles. The
capacitance decreases with age. Charge and discharge the accumulator completely to avoid
this effect.

3.4 User interface

3.4.1 Status LEDs

The red status LED indicates the instrument status every 30 sec. via blinking …

 0x transport lock (GPRS off, measuring off)

 1x last connection OK

 2x last transmission faulty

try again later

 3x no sensor connected
contact support

 4x standby (GPRS on, measuring on)

 6x offline (GPRS off, measuring on)

 7x SIM lock/no matching provider

undo SIM lock
change provider

- 14 -
  8x no GSM network
try again later
ameliorate antenna position

 9x false PIN/1 attempt remaining

insert SIM in mobile phone!
check/correct the settings via DeviceConfig

 10 x no GPRS connection
check settings
activate GPRS or GPRS for roaming
improve antenna position
change provider

 11 x no 123Flow available
contact support

 12 x faulty SIM card

ensure proper seating and state of the SIM
replace SIM

The green status LED blinks only briefly on activation of the modem.

3.4.2 Magnet switch

Touch the relevant magnet switch with the delivered magnet for more than 5 seconds to activate the ALOHA mode.

Touch the relevant magnet switch with the delivered magnet for more than 9 seconds to activate the transport
mode.

Status LED after action:

 Flickering: connection establishment
 Illuminated: GPRS/USB active

3.4.2.1 ALOHA mode

The ALOHA mode is a mode that can be activated on the RTQ-2000 to activate real-time measurements and direct
data transfer to 123flow.com. This mode is useful when setting up the system on site and verifying real-time
measurements as well as remote communication network strength.

ALOHA mode is activated when 2 arrows truning in circle apprear next to the site status indication. A small popup
window shows up mentioning “Aloha”.

- 15 -
To view real-time data, click on the popup window displaying “Aloha”.

A graph is displayed with all measured channels.

To stop the ALOHA mode, click on the cross displayed on the popup window.

- 16 -
3.5 Site installation

3.5.1 Installation of the logger

The logger can hang from a cable or hook fixed in the wall in an area such as a manhole.

Important Note: Install the logger in an environment that does not exeed the instrument
specifications: -10°C to 40°C, 15 – 90% r.H.
Install the logger vertically and make sure there is minimum 50 mm space between
the logger and walls or other equipment as shown above.
Do not install the logger into the water. Make sure there is enough space between
the water and the logger.
Never hang the logger from the cable connector. Always use the suspension locks
delivered with the equipment.

1. Secure the suspension lock to the wall of the manhole (use hooks, spanner bar, cable, etc.)
2. Fix the logger to the suspension lock

3.5.2 Antenna positioning

Note : A good antenna positioning allows good and fast data transmission quality and also
increases battery life.

After having installed the RTQ logger in the manhole, set a small data transmission interval (ex: 5 min) to verify the
GSM level. The transmission interval can be changed afterwards through 123Flow, refer to section 4.4.6.2 on page
- 28 -.

When the GSM level is too low, try to place the logger so that the antenna is close a hole of the manhole cover. If
the GSM level does not get better, other antenna mounting options are available.

- 17 -
Consider the following antenna mounting possibilities:

1. Drill a hole from the manhole wall facing upwards and place the antenna into the hole.

Manhole cover

Antenna

Detritus chamber
Drillhole

Optional antenna Waste water pit

extension

2. Place the antenna close to the holes in the manhole cover.

Manhole cover

Antenna
Detritus chamber

Optional antenna Waste water pit

extension

3. Place the antenna in a ventilation pipe for example

Manhole cover

Antenna

Detritus chamber

i.e. : Ventilation pipe

Waste water pit
Optional antenna
extension

- 18 -
 4 Operation

4.1 General

NOTICE
You can only have access to the settings of your measurement site if you have the sufficient access
level. The minimum access level requested to make changes in the settings is “Level 2: Customer” !

Important Note: A training is required before having a Level 2 access to the 123Flow platform.

A basic site configuration has to be done in order to specify channels to be logged. Settings for your measurement
site and your RTQ-2000 logger can be changed directly when connecting to the 123Flow platform.

1. Connect to the 123Flow platform:

a. Open any Internet browser on a device (computer, iPhone, etc.) connected to the Internet.
b. Type in the following address in the browser: www.123flow.com, or the adequate server address, if you
use your own server or a different server.
c. Introduce your “username” and “password”

2. When you are correctly logged in, you are directly redirected to your “customer” section. The view and
options you are allowed to modify depend on the level you are entered with on the platform.

Level 1 view

Level 2 view

- 19 -
4.2 Create a new site

1. Enter the 123Flow platform with your username and password as explained in section 4.4.1 on page - 21 -.
2. Click on the green plus sign beside “Sites” as shown in below.

3. In the dropdown menu, select “RAVEN-EYE v0.16 with RTQ-2000 v3.005” as shown below and click
“Create”.

4. Enter a new name in the field beside “Name*:” as shown in below.

5. Setup your site as explained in section 4.4 on page - 21 -

6. Click “Save” to save your settings.

4.3 Assign a RTQ-2000 to a site

Pre-requisite:
A RTQ-2000 has to be in your instrument pool and not assigned to any other site. If no RTQ-2000 is ocatde in your
devices pool, return one of the devices from another site to the pool. Refer to section 4.5 on page - 28 - to return
RTQ logger to instrument pool.

A RTQ-2000 can be assigned, to any RTQ-2000 site that has been created.

1. Enter the site where the RTQ-2000 has to be assigned by clicking on the site’s name as shown below.

2. In the dropdown menu beside “Instrument S/N:”, select the serial number of the RTQ logger you want to
assign to the selected site as shown below.

- 20 -
 3. Click “Save” to save your settings. You will automatically be redirected to the main page and the serial
number of the assigned RTQ-2000 will be shown below the site name.

4.4 Basic setup

The information in this manual can be used to make a simple configuration for the logger and to calibrate the
sensors. Refer to 123Flow documentation for advanced options.

Important Note: A training is required before having a Level 2 access to the 123Flow platform and
use advanced options.

4.4.1 Basic site configuration

If you have a “Level 2” access you are allowed to change the settings of the RTQ logger. To access the settings,
click on the name of the measurement site that is created or on the icon showing a yellow pen as shown below.

When you enter the “Settings” page you will be able to make modifications to the measurement site, add
comments, configure the measurement channels, set alarms, etc.

4.4.2 Complete the information in Site & Comment menu

In the “Site” section you can easily change the name of the measurement site and assign the RTQ-2000 logger to
your site. In the “Comment” section you can add a comment to your site.

1. Name*: Enter a unique name for the site.

2. Comment: Either enter site specific comments or leave it blank.
3. Instrument S/N: Select the serial number of the instrument that should be allocated to the site. Refer to
section 4.3 on page - 20 - for more details on assigning an instrument to a site.

Click “Save” to save your settings.

- 21 -
4.4.3 Complete the information in Site Specific Settings

4.4.3.1 Level sensor

1. Sensor type: Select the appropriate sensor from the list

2. Sediment: Enter the average sediment level in mm
3. Level 4mA: Enter the value in mm corresponding to the minimum value or 0% of the measurement
range. This value is used to configure the offset of the level sensor. Refer to section
4.4.3.2 below for more details.
4. Level 20mA: Enter the value in mm corresponding to the maximum value or 100% of the
measurement range. This value is used to configure the offset of the level sensor.
Refer to section 4.4.3.2 below for more details.
5. Warmup time mA: Enter the necessary warmup time needed for the attached level sensor. Typaical
warump times for Flow-Tronic level sensors are listed below:
 ULS-02 = 10 seconds
 ULS-06 = 10 seconds
 RLS-15 = 50 seconds
 PLS-02 = 10 seconds

Level 4mA and Level 20mA are used to set the offset of the associated 4 to 20 mA level sensor.

The following rules apply to the ULS-02 or ULS-06 sensors in case they are used with the RTQ-2000.

Note: The probe offset is the distance between the tip of the ULS-02 or ULS-06 sensor and the
bottom of the channel under the probe. Please refer to Figure 3.
Sensor Offset

®
Figure 3: ULS-02 & ULS-06 offset with a RAVEN-EYE .

Click “Save” to save your settings.

- 22 -
4.4.3.2 Sensor offset calculation

How to setup a ULS-02 sensor?

Calculation: “Range min..” 4mA : Sensor offset - 2000

“Range max.” 20 mA : Sensor offset - 250

Example: If the ULS-02 is installed at a distance of 1255 mm above the bottom of the channel, the
values for the 4 mA and the 20 mA would be as follow:

“Range min.” : 1255 - 2000 = -745 mm

“Range max.” : 1255 - 250 = 1005 mm

How to setup a ULS-06 sensor?

Calculation: “Range min.” 4mA : Sensor offset - 6000

“Range max.” 20 mA : Sensor offset - 250

- 23 -
4.4.3.3 Velocity sensor

To swith from the level sensor configuration to the velocity sensor configuration, use the links displayed at upper
right corner of the “Site specific settings” section.

The “Velocity Sensor” section allows the setup of the velocity sensor connected to the RTQ-2000. All parameters
are explained below.

1. FFT interval: This is the recording interval for a FFT calculation.

For a value of 10, a FFT will be recorded every 10 measurements. The FFT permits to
analyze the signal of the RAVEN-EYE.
Note: These FFT can only be viewed with RTQ-Log software when retrieving the
data on site.
2. Mounting direct.: Indicate if the RAVEN-EYE is measuring against flow or with flow.
3. Vel. selector: Indicate if the flow calculation must be made with the calculated average velocity
(vAVG) using Flow-Tronic’s algorithms or the validated and filtered surface velocity
(vQPMF)
4. RS485 resistor: Always leave it to “off”
5. Cutout Min. Vel.: Enter the minimum velocity expected on site. If flow is always positive, indicate 0 m/s.
6. Cutout Max. Vel.: Enter the maximum velocity expected on site. Value generally set to 4 m/s unless
higher velocities are expected.
7. NOH: Number Of Holds. Indicates the number of times the latest validated velocity is
repeated if the measured velocities are not validated.
8. Median Filter V: Indicate the median filter applied on the velocity.
9. Median Filter L: Indicate the median filter applied on the level.
10. Default Vel.: Replacement velocity: If the latest values are not validated and the number of NOH
are exceeded, the system will return the velocity value indicated as “Default or
Replacement velocity”. Generally this value is set to 0 m/s unless the flow always has
a minimum (example: 0,05 m/s or 0,07 m/s).

- 24 -
 11. VSN min.: Minimum Velocity Spectrum Number: Only for trained staff.
12. VSN max.: Minimum Velocity Spectrum Number: Only for trained staff.
13. SNR min.: Minimum Signal To Noise: Only for trained staff.
14. SNR max.: Maximum Signal To Noise: Only for trained staff.
15. AGC max.: Maximum signal amplification: Only for trained staff.
16. NOT max.: Maximum Number Of Trials: Only for trained staff.
17. Min. expected vel.: Enter the minimum velocity expected on site. If flow is always positive, indicate 0 m/s.
18. Max. expected vel.: Enter the maximum velocity expected on site. Value generally set to 4 m/s unless
higher velocities are expected. The maximum expected velocity can be set lower than
the cutout max. velocity.
19. Low vel. focus: Only for trained staff. Check this box only if normal settings do not return good results
at low velocities.
The options checked in the RAVEN-EYE wizard when configuring the system with RTQ-Log software are shown in
Figure 4. These options are read only on 123flow.com and can only be reviewed.

Figure 4: RAVEN-EYE wizard options

For advanced settings, please contact Flow-Tronic’s Customer Support or your local representative.

Click “Save” to save your settings.

4.4.4 Complete the information in Profile

Click on the Profile menu. Complete the profile information: Select the shape of the profile (odd, circular, rectangle,
ellipsoid, trapezoid) and fill out the requested information regarding the size.

Example: Select “circular” for the shape of the profile and enter “1000” for the diameter in mm as
shown in Figure 5.

Figure 5: Profile

Click “Save” to save your settings.

- 25 -
4.4.5 Complete the information in Level Calibration Table

Click on the Level Calibration Table menu. Complete the table regarding your site’s configuration. See an example
in below for a circular profile with 1.000 mm diameter.

Figure 6: Level calibration table

Click “Save” to save your settings.

4.4.5.1 Complete the information in Measurement Channels

Click on the “Measurement channels" menu. Complete the information for this section.

The “Measurement channels” menu allows to format the measured values for graphic display.

Figure 7: Measurement channels

1. Title: Channel name.

2. Min… Max: Minimum value and maximum value of the table
3. Unit: Physical unit of the calculated values
4. Decimal pl.: Number of decimals after the komma

Click “Save” to save your settings.

- 26 -
4.4.6 Complete the information in Calculated Channels

Click on the “Calculated channels” menu. Complete the information for this section.

The “Calculated channels” menu allows to set calculated values based on measured values of the RTQ-Logger.

Figure 8: Calculated channels

1. Title: Channel name

2. Min… Max: Minimum value and maximum value of the scale (scale for graphic). Graphic can be
displayed in the “Site” area when clicking on the icon shown below.

3. Unit: Physical unit of the calculated values. Units will be displayed in the graphs and reports
4. Decimal pl.: Number of decimals after the komma

Click “Save” to save your settings.

4.4.6.1 Complete the information in Alarm Settings

Click on the Alarm Settings menu. Complete the information for this section.

Acknowledgement: declares, if an alert has to be confirmed manually or automatically

Offline alarm: determines if an alarm has to be sent when the RTQ-2000 logger does not connect
during 1, 2, 5, 10 or 20 transmission intervals

Transfer volume: determines if an alarm has to be sent when the data transmitted from the RTQ-2000
logger during one month goes over a specific size that can be set manually

- 27 -
4.4.6.2 Complete the informations in Basic Settings

Click on the Basic Settings menu. Set the transmission interval, the measurement interval and all associated
parameters. An example is shown below.

1. Transm. cycle: Time between 2 transmissions

2. Record interval: Time between 2 measurements/records
3. Time zone: Permits to allocate a time zone to a determined device
4. Day. sav. time: Configuration for automatic time adjustment.
Standard: The configuration for the time adjustment is taken from the global server
settings.
Off: Automatic time adjustment deactivated
5. Position cycle: Not applicable for RTQ-2000
6. Default view: Selection of the report that is loaded by clicking on the device link in the maps
Off: The default graphic is loaded.
"Name of a report": The selected report is loaded.

Click “Save” to save your settings.

4.5 Return a RTQ Logger to instrument pool

1. Enter the site where the RTQ logger is assigned by clicking on the site’s name as shown below.

2. In the dropdown menu beside “Instrument S/N:”, select “(not assigned)” as shown below.

3. Click “Save” to save your settings.

- 28 -
4.6 Reports

2
1

3 5 6
4

Figure 9: Report

1. Symbol for hiding/displaying the list of reports

2. Opens the input screen for creating a new report
3. Opens the input screen for the basic configuration of the report
4. Deletes the report
5. Clicking on the name of the report will open the input screen to configure and select the elements
6. Display elements for the last measurement value of a measurement channel (max. four per report). The
site, channel and type of display element is selected in the basic configuration of the report.

4.6.1 Create a report

To create a report, click the icon with the green + sign, then click “create”.

- 29 -
Then fill in the “Report” & “Latest values” section.

1. Name: Enter a name for the report (mandatory).

2. Comment: Enter a comment regarding the report. It will be displayed in the list of reports.
3. Type: By selecting the "Default" setting, the report is defined as a default report. This means
that you are immediately directed to this report instead of the "Sites" area once you
have selected the customer. The "Default" setting causes the report to be highlighted
in yellow in the list of reports.
If the type of report is set to "Normal", you will always be directed to the "Sites" area
once you have selected the customer.

Configuration of the "Last measurement values" display elements that are shown next to the name of the report in
the list of reports (see point 6 on Figure 9 on page - 29 -). These display elements can obtain their data from
different sites. All of the current customer's sites are available to be selected. The desired display option can be
selected via the "Type" parameter.

Click “Save” to save your settings.

4.6.2 Add an elements to a report

To add an element (graphic, vizualization, sumary, etc.) to report, click on the name of the report as shown below.

Then click the icon with the green + sign, then chose the element that needs to be added to the report and click
create.

- 30 -
 1 2 3 4 5 6 7 8 9

Figure 10: Measurement channels for a graphic

1. Selection of the site. The element can obtain its data from different sites. All of the current customer's sites
are available to be selected.
2. Site channel that should be displayed
3. Selection of the scaling that should be used
a. lin: Linear scaling, zero point at the lower end of the graphic
b. lin: Linear scaling, zero point at the upper end of the graphic
c. log: Logarithmic scaling, zero point at the lower end of the graphic
4. Selection of the mode to determine the lower and upper end of the scale
a. Off: The ends of the scale are manually defined via the "Min" and "Max" parameters.
b. Floating: The ends of the scale are calculated in accordance with the minimum and maximum
value of the data that should be displayed.
The minimum scale size (difference between the ends of the scale) can be specified via the "Min"
parameter.
c. Zero visible: "0" is displayed as the lower end of the scale. The upper end of the scale is calculated
in accordance with the maximum value of the data that should be displayed.
The minimum scale size (difference between the ends of the scale) can be specified via the "Min"
parameter.
5. When "Auto Scale" is "off": Enter the lower end of the scale
When "Auto Scale" is "Floating" or "Zero visible": Minimum scale size (difference between the ends of the
scale)
6. When "Auto Scale" is "off": Enter the upper end of the scale
7. Colour of the hydrograph curve
8. Setting for the visibility of the hydrograph curve when opening the report. Regardless of this setting, the
hydrograph curve can be hidden or displayed via the checkbox in the panel when the report is open.
9. Changing the order of the channels:
a. Shift element up
b. Shift element down

- 31 -
Exampe of a graphic as configured in Figure 10.

Figure 11: Example of a graphic with RTQ-2000

5 Maintenance
WARNING
Potential confined space hazards. Only qualified personnel should conduct the tasks described in this
section of the manual.

5.1 Clean the instrument

Clean the exterior of the instrument with a moist cloth and a mild soap solution.

- 32 -
6 Contact Information

6.1 For Belgium and Luxembourg

Flow-Tronic Tel : +32 (0)87 899 799
Rue J.H. Cool 19a Fax : +32 (0)87 899 790
B-4840 Welkenraedt Email: [email protected]
Belgium www.flow-tronic.com

6.2 Outside Belgium and Luxembourg

Flow-Tronic maintains a big network of dealers and distributors. To locate a representative, send an e-mail to
[email protected].

6.3 Technical Support

Technical and Customer Service Department personnel are eager to answer questions about our products and
their use. In Belgium and Luxembourg, call +32 (0)87 899 799 or send an e-mail to [email protected].
Outside Belgium and Luxembourg, please contact your direct representative.

6.4 Repair Service

Please contact Flow-Tronic before sending any items for repair.

Steps to follow to send the device to Flow-Tronic for repair:

1. Identify the serial number of the device.

2. Record the reason for return.
3. Make sure the equipment is free from foreign debris and is clean and dry before shipping.
4. Ship the item to:
Flow-Tronic SA
Rue J.H. Cool 19a
B-4840 Welkenraedt
BELGIUM

5. The item that has to be repaired gets an RMA (Return Material Authorization) number.
6. The price for repair is calculated and sent to the customer.
7. Repair is made after having received the authorization from the customer.

- 33 -
Appendix

App. 1 Flow-Tronic Customer Service Department Registration Form

Thank you for selecting Flow-Tronic flow instrumentation for your monitoring needs. Enclosed with your instrument
you should find the calibration certificate, warranty information, operation manual(s), accessories, and Software
Registration Card (SRC) if you purchased our software package.

So that we may better serve your needs, please take a few minutes to complete this Customer Service Registration
Form. Completion of this form will enable us to provide you with application information, software upgrades or
product change notices.

Please fax (+32 (0)87 899 799) or e-mail ([email protected]) this copy to Flow-Tronic or request the e-mail
registration form at [email protected]

If you have any questions or concerns regarding technical support, parts or service, please call Customer Service
at +32 (0)87 899 797 or e-mail us at [email protected]

Rue J.H. Cool 19a | B-4840 Welkenraedt | BELGIUM

Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : [email protected] | www.flow-tronic.com

Customer Service Registration Form --- Customer Service Department

Flow-Tronic SA

Flow-Tronic Model _____________________________ Serial Number __________________________________

Company ____________________________________________________________________________________
Contact Name ________________________________________________________________________________
Address _____________________________________________________________________________________
City _________________________________________ State _______________________ Zip Code __________
Phone ( ) __________________________________ Fax ( ) _____________________________________
E-Mail _______________________________________________________________________________________
Application Type ______________________________________________________________________________
____________________________________________________________________________________________

- 34 -
 Warranty Statement
Manufacturer warrants all products of its manufacture to be free from defects in workmanship and material under
normal use and service. This warranty extends for a period of twelve (12) months after date of shipment, unless
altered by mutual agreement between the purchaser and Flow-Tronic S.A. prior to the shipment of the product. If this
product is believed to be defective, purchaser shall notify Flow-Tronic S.A. and will return the product to Flow-Tronic
S.A., postage paid, within twelve (12) months after date of shipment by Flow-Tronic S.A. If the purchaser believes
the return of the product to be impractical, Flow-Tronic S.A. shall have the option, but will not be required, to inspect
the product wherever located. In any event, if the purchaser requests Flow-Tronic S.A. visit their location, the
purchaser agrees to pay the non-warranty expenses of travel, lodging and subsistence for the field service
response. If the product is found by Flow-Tronic’s inspection to be defective in workmanship or material, the
defective part or parts will either be repaired or replaced, at Flow-Tronic’s election, free of charge, and if necessary
the product will be returned to purchaser, transportation prepaid to any point in Europe. If inspection by Flow-Tronic
S.A. of such product does not disclose any defect of workmanship or material, Flow-Tronic’s regular service repair
charges will apply. Computing devices sold but not manufactured by Flow-Tronic S.A. are covered only by the
original manufacturer’s written warranty. Hence, this warranty statement does not apply.

The foregoing warranty is manufacturer’s sole warranty, and all other warranties, express, implied or
statutory, including any implied warranty of merchantability or fitness for a particular purpose, are negated
and excluded. The foregoing warranty is in lieu of all other warranties, guarantees, representations,
obligations or liabilities on the part of the manufacturer and Flow-Tronic S.A.

Purchaser’s sole remedy and Flow-Tronic’s sole obligation for alleged product failure, whether under warranty claim or
otherwise, shall be the aforestated obligation of manufacturer to repair or replace products returned within twelve
months after date of original shipment.Flow-Tronic shall not be liable for, and the purchaser assumes and agrees to
indemnify and save harmless Flow-Tronic in respect to, any loss or damage that may arise through the use by the
purchaser of any of Flow-Tronic’s products

Important Note
Warranty extension up to 36 months (total 48 months) can be purchased by the Customer from Flow-Tronic SA
during 6 months after instrument shipment. For more information please contact Flow-Tronic SA by phone, fax or
e-mail.

- 35 -
Rue J.H. Cool 19a | B-4840 Welkenraedt | Tel.: +32 (0)87 899 799 | Fax: +32 (0)87 899 790 | E-mail: [email protected] | www.flow-tronic.com