SET-4

Series SGN H$moS> Z§.

Code No.
267
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð >na
Roll No. Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 7 h¢ &

 àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na {bI| &
 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >26 àíZ h¢ &
 H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| &
 Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU nydm©• _|
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo Am¡a
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
 Please check that this question paper contains 7 printed pages.
 Code number given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
 Please check that this question paper contains 26 questions.
 Please write down the Serial Number of the question before
attempting it.
 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

IwXam g§{H«$`m
RETAIL OPERATIONS

{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60

Time allowed : 3 hours Maximum Marks : 60

267 1 P.T.O.
gm_mÝ` {ZX}e :
(i) `h àíZ-nÌ Mma IÊS>m| _| {d^m{OV h¡ &
(ii) IÊS> H$ _| EH$-EH$ A§H$ dmbo gmV ~hþ{dH$ënr` àíZ h¢ & BZ_| go {H$Ýht N> : àíZm| Ho$ CÎma
Xr{OE &
(iii) IÊS> I _| Xmo-Xmo A§H$m| dmbo gmV bKw CÎma dmbo àíZ h¢ & BZ_| go {H$Ýht N> : àíZm| Ho$ CÎma
Xr{OE &
(iv) IÊS J _| VrZ-VrZ A§H$m| dmbo nm±M bKw CÎma dmbo àíZ h¢ & BZ_| go {H$Ýht Mma àíZm| Ho$ CÎma
Xr{OE &
(v) IÊS K _| nm±M-nm±M A§H$m| dmbo gmV àíZ h¢ & BZ_| go {H$Ýht N> : àíZm| Ho$ CÎma Xr{OE &
General Instructions :
(i) This question paper is divided into four sections.
(ii) Section A contains seven multiple choice questions carrying one mark
each. Answer any Six of these questions.
(iii) Section B contains seven short answer type questions carrying two marks
each. Answer any Six of these questions.
(iv) Section C contains five short answer type questions carrying three marks
each. Answer any Four of these questions.
(v) Section D contains seven questions carrying five marks each. Answer any
Six of these questions.

IÊS> H$
SECTION A

Bg IÊS> _| go {H$Ýht N>: àíZm| Ho$ CÎma Xr{OE & 16=6

Answer any six questions from this section.

1. _mb H$s {~H«$s Am¡a godmAm| H$mo àXmZ H$aZm IwXam {~H«$s h¡ Omo {H$ ì`{º$`m| `m ì`mnm[a`m|
go BZ VH$ AmVr h¡ :
(H$) A§{V_ Cn`moJH$Vm©
(I) Cn^moº$mAm|
(J) Am{Iar Cn`moJH$Vm©
(K) Cn`w©º$ g^r
Retail is the sale of goods and providing services from individuals or
businesses to the
(a) End-user
(b) Consumers
(c) Ultimate user
(d) All the above
267 2
2. {Z_m©VmAm| Ûmam Ü`mZ H$s H$_r Ho$ H$maU {ZåZ _| go {H$gH$m {dH$mg EH$ AbJ BH$mB© Ho$
ê$n _| hþAm ?
(H$) ^m¡{VH$ {dVaU
(I) {dkmnZ
(J) _mZH$sH$aU
(K) ~mµOma AZwg§YmZ
The lack of attention by producers led to the development of which of the
following as a separate entity ?
(a) Physical Distribution
(b) Advertising
(c) Standardization
(d) Market Research

3. BZdoÝQ´>r (ñQ>m°H$) _yë`m§H$Z H$s {ZåZ {d{Y`m| _| go ~oMo Zht JE ñQ>m°H$ H$m _yë`m§H$Z
ZdrZV_ _yë` na H$m¡Z-gr {d{Y Ûmam {H$`m OmVm h¡ ?
(H$) ApÝV_ AmdH$ àW_ OmdH$
(I) àW_ AmdH$ àW_ OmdH$
(J) ^m[aV Am¡gV
(K) Cn`w©º$ g^r
Under which of the following methods of inventory valuation is the
unsold stock valued at the latest price ?
(a) LIFO
(b) FIFO
(c) Weighted Average
(d) All the above

4. {ZåZ _| go àË`oH$ àíZ gm_J«r aIaImd Ho$ gmW Ow‹S>m hþAm h¡, {gdm`
(H$) CËnmX H¡$go g§^mbm OmEJm ?
(I) gm_J«r g§^mbZo Ho$ {bE {H$g Vah Ho$ CnH$aÊm H$s µOê$aV h¡ ?
(J) CËnmX {H$g ê$n _| hmoJm ?
(K) CËnmX H$m _yë` {H$VZm h¡ ?
Each of the following is a question associated with material handling,
except
(a) How will the product be handled ?
(b) What kind of equipment is needed to handle the material ?
(c) In what form will the product be ?
(d) How much is the product worth ?
267 3 P.T.O.
5. XþH$mZ| (ñQ>moa) _w»` ê$n go {ZåZ _| go {H$g AmYma na à{VñnYm© H$aVr h¢ ?
(H$) _mb
(I) _yë`
(J) ñWmZ
(K) XþH$mZ {S>µOmBZ
Stores mainly compete on the basis of which of the following ?
(a) Goods
(b) Price
(c) Location
(d) Store design

6. {ZåZ _| go H$m¡Z-gm H$_©Mmar amÁ` ~r_m `moOZm Ho$ Ûmam g§a{jV Zht h¡ ?
(H$) ~r_mar {hVbm^
(I) àgy{V ì``
(J) H$_©Mmar j{Vny{V©
(K) {M{H$Ëgm {hVbm^
Which of the following is not covered by Employee State Insurance
Scheme ?
(a) Sickness benefits
(b) Confinement expenses
(c) Workmen compensation
(d) Medical benefits

7. {ZåZ _| go Amny{V©H$Vm© {H$go H$hVo h¢ ?

(H$) CËnmXH$
(I) IwXam ì`mnmar
(J) {dH«o$Vm (d|S>a)
(K) WmoH$ ì`mnmar
Which of the following is called a Supplier ?
(a) Producer
(b) Retailer
(c) Vendor
(d) Wholesaler
267 4
 IÊS> I
SECTION B

Bg IÊS> _| go {H$Ýht N>: àíZm| Ho$ CÎma Xr{OE & 2×6=12

Answer any six questions from this section.

8. SCM Ho$ A§VJ©V H$m¡Z-H$m¡Z à{V^mJr h¢ ?

Who are the participants in SCM ?

9. à^mar {~qbJ Ho$ CÎmaXm{`Ëd Š`m h¢ ?

What are the responsibilities of a billing in-charge ?

10. _mbgyMr nmoQ>}~b `ÝÌ H$m Š`m AW© h¡ ?

What is meant by Portable Inventory Device ?

11. g§Vw{bV _mbgyMr ñVa ~ZmE aIZo Ho$ Š`m bm^ hmoVo h¢ ? g§jon _| g_PmBE &
What are the benefits of maintaining balanced inventory level ? Explain
briefly.

12. gm_mÝ` H$Mao Ho$ {H$Ýht Mma àH$mam| Ho$ Zm_ ~VmBE &
Name any four types of general waste.

13. ‘H«$` nwñVH$’ H$m Š`m AW© h¡ ? BgH$m Z_yZm (àmoµ\$m°_m©) ~ZmBE &
What is meant by a ‘Purchase Book’ ? Draw its proforma.

14. EH$ {Z~m©Y ‘Amny{V© ûm¥§Ibm à~§YZ’ g§{H«$`m Ho$ _w»` CÔoí` H$m C„oI H$s{OE &
State the main objective of a smooth ‘Supply Chain Management’
operation.

267 5 P.T.O.
 IÊS> J
SECTION C

Bg IÊS> _| go {H$Ýht Mma àíZm| Ho$ CÎma Xr{OE & 3×4=12

Answer any four questions from this section.

15. _mbgyMr {Z`moOZ Ho$ {d{^Þ VarHo$ H$m¡Z-go h¢ ? g§jon _| g_PmBE &
What are the different methods of Inventory Planning ? Explain briefly.

16. {ZOr gwajm JmS>m] Ho$ {H$Ýht VrZ H$m`m] H$m C„oI H$s{OE &
State any three functions of private security guards.

17. _mbgyMr `moOZm ~ZmZo H$s Š`m µOê$aV h¡ ?

What is the need for planning inventory ?

18. ˜VaZmH$ nXmWm] Ho$ {d{^Þ àH$mam| H$mo g§jon _| g_PmBE &
Explain briefly the different types of hazardous materials.

19. ^§S>maU Ho$ g_` {Z_m©Vm H$m¡Z-H$m¡Zgr g_ñ`mAm| H$m gm_Zm H$aVo h¢ ?
What are the problems faced by the producers at the time of
warehousing ?

IÊS> K
SECTION D

Bg IÊS> _| go {H$Ýht N>: àíZm| Ho$ CÎma Xr{OE & 5×6=30

Answer any six questions from this section.

20. {dVaU _mÜ`_ H$m Š`m AW© h¡ ? {d{^Þ àH$ma Ho$ {dVaU _mÜ`_m| H$mo g_PmBE &
What is meant by a Distribution Channel ? Explain different types of
channels of distribution.

21. em°qnJ AmH}$S> _| Cn`moJ H$s OmZo dmbr gµ\$mB© à{H«$`m H$m dU©Z H$s{OE &
Describe the cleaning procedure that should be carried out in a shopping
arcade.
267 6
22. _mbgyMr Ho$ _yë`m§H$Z H$s {d{^Þ {d{Y`m| H$s CXmhaUm| Ho$ gmW {ddoMZm H$s{OE &
With the help of examples, discuss the various methods of inventory
valuation.
23. EH$ J¥h-ì`dñWm n`©dojH$ H$m¡Z hmoVm h¡ ? J¥h-ì`dñWm n`©dojH$ Ho$ CÎmaXm{`Ëdm| Ed§ H$V©ì`m|
H$mo g_PmBE &
Who is a Housekeeping Supervisor ? Explain the responsibilities and
duties of a housekeeping supervisor.
24. {ZåZ{b{IV eofm| go, 31st {Xg§~a, 2015 Ho$ {bE {ednmb H$m ì`mnm[aH$ (Q´>oqS>J) ImVm
V¡`ma H$s{OE :
< <
Amapå^H$ ñQ>m°H$ MmbZ nmda
7,500 1,385
1-1-2015
Jm‹S>r ^m‹S>m 1,250 {dH«$` 35,700
H«$` 20,000 doVZ 2,200
_µOXÿar 3,509 {dH«$` dmngr 550

H«$` dmngr ApÝV_ ñQ>m°H$

695 15,769
31-12-2015
From the following balances, prepare the Trading Account of Shivpal for
the year ending 31st December, 2015 :
< <
Opening Stock
7,500 Motive Power 1,385
1-1-2015
Carriage 1,250 Sales 35,700
Purchases 20,000 Salaries 2,200
Wages 3,509 Sales Returns 550
Closing Stock
Purchase Returns 695 15,769
31-12-2015
25. gmohZ H$mo EH$ IwXam g§JR>Z _| _mbgyMr n`©dojH$ Ho$ ê$n _| {Z`wº$ {H$`m J`m h¡ & CgH$s
Bg ZB© ^y{_H$m _| gmohZ Ho$ CÎmaXm{`Ëdm| H$m dU©Z H$s{OE &
Sohan has been appointed as an inventory supervisor in a retail
organization. Describe the responsibilities that Sohan will undertake in
his new job.
26. _mbgyMr aIaImd I Ho$ {d{^Þ MaUm| H$mo g_PmBE &
Explain the steps involved in inventory handling I.

267 7 800
P.T.O.