AKHTAR |SR.

SALESFORCE DEVELOPER
+1(414) 751-0196 - [email protected]
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OBJECTIVE
• Around 8 Years of IT experience in Salesforce.com CRM Platform and Apex technologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with
Salesforce platform.
• Excellent knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers,
Custom Controllers and Controller Extensions.
• Extensive work experience in defining and managing custom Objects, creating page layouts, designing
of custom fields, role-based page layouts, custom Tabs, custom reports, report extractions to various
formats and various other components as per the client and application requirements.
• Proficient in administrating the organizational setup using Salesforce administration.
• Good experience in working with Cloud computing / SaaS technologies.
• Have knowledge on Field Service Lightning.
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom
Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for
automated alerts, field updates, and Email generation according to application requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different
users at different levels of organization. Also created various profiles and configured the permissions
based on the organizational hierarchy.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect
those limits.
• Experience in the Product data management for controlling and tracking the records
• Had experience with the CRM integration for the data entry and engaging them.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Implemented SFCC Platform technology and API to manipulate data, integrating with external services,
creating jobs for processing data as well as developing commerce cloud storefront reference
architecture (SFRA).
• Experienced in web technologies like HTML, XML, CSS, JavaScript, jQuery and SOAP.
• Expertise in implementing field level security and page level security based on the profiles.
• Developed and configured various Reports and Report Folders for different user profiles based on the
need in the organization.
• Working experience in Agile, Waterfall SFDC methodologies.
• Experience on different work environments included Development, Test, UAT and Production.
• Self-motivated, self-directed and ability to work independently and on a team.

TECHNICAL SKILLS

Salesforce Technologies Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex
Web Service, Visualforce (Page, Controllers)
Custom Integration Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom
Objects, Custom settings, Custom labels and Tabs, Email Services, Role
Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom
Application and Sandbox data loading
Force.com tools Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration
Tool, Force.com Excel connector
 Web Technologies HTML 5, CSS & Java Script, XML, DHTML, Microsoft Office 365 Suite
IDE Eclipse IDE plug-in, Mavens Mate with Sublime Text
Databases MS SQL Server, RDBMS, MySQL, MS Access
Platforms Windows (NT/2000/XP/Vista/7)
Additional Skills Active Directory, MS Visio, .NET Framework, SEO, WordPress, InDesign CC,
Photoshop.

CERTIFICATIONS
Certified Salesforce Administrator: Credential ID: (2878968)

PROFESSIONAL EXPERIENCE:

Duo Security – Ann Arbor, MI July 2021 – Present

Role: Salesforce developer
Responsibilities:
• Built customized Lightning components replacing the existing ones; using JavaScript on the client
side and Apex on the server side.
• Apex development in Creating Objects, Lightning Application, Triggers, Apex Classes, S-controls,
Standard Controllers, Org - Wide default, Custom Controllers and Controller Extensions.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as
custom object definitions and page layouts, for your organization.
• Developed Agent Portal for Telematics Service Provider using Service Cloud and Service Console.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers.
• Developed apex REST web services classes for external applications accessing salesforce.com data.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex
Web services and outbound messaging.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment
rules, validation rules, records, dashboards and Reports.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects
and to add custom functionalities in Force.com.
• Have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce
Cloud, Sales Cloud, Service Cloud, Marketing Cloud Desk.com, Salesforce1 Mobile, Salesforce
Lightning Components and Lightning App.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked on cross platform usage of the project functionality using Lightning.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter
case details and submit into Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development
process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations
on the case records.
 • Used Salesforce1 simulator during the development to test if the lightning components works
properly on the mobile device
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers &
Extensions), Data Loader, Data Modeling, Apex Triggers, Reports, Commerce Cloud, Custom Objects,
Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Wells Fargo – New Jersey, NJ Oct 2020 – June

2021
Role: Salesforce developer
Responsibilities:
 Development planning involving requirement gathering from internal employees, user groups and
higher management on a weekly basis and translate requirements in to action plan with milestones
and deliverables.
 Delivered project needs on time with Agile Methodology with 2-week sprint.
 Organized Profiles, Role hierarchy, Permission sets, Organization-wide-defaults, and sharing rules
to apply appropriate security controls.
 Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the
objects and tabs, Components and Visualforce Pages.
 Created profiles and implemented Object and field level security to hide critical information on
the profile users.
 Customized Page layouts for Standard/Custom objects and assigned Record Types.
 Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases,
Campaigns, Reports, and Dashboards.
 Deploying applications from Sandbox to Production using Change Sets and ANT.
 Experience on Salesforce ecosystem of prebuilt components and flows
 Created Workflow Rules to automate Tasks, Email Alerts, and time-dependent actions.
 Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
 Designed Visualforce pages along with custom controllers and controller extensions.
 Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various
Business/functional requirements.
 Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex
Web services and outbound messaging.
 Worked extensively with Sales cloud sharing model, user management, workflows, assignment
rules, validation rules, records, dashboards and Reports.
 Implemented Salesforce web services like SOAP and REST API, and XML.
 Used asynchronous Metadata API to manage setup and customization information.
 Customized several Workflows, validation rules, Triggers, Apex class.
 Integrated Apex with External Services by making callouts that used SOAP API
 Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
 Involved in Salesforce.com application setup activities and customized the apps to match the
functional needs of the organization.
 Used Sandbox for testing and migrated the code to the deployment instance after testing.

Lightning Responsibilities:
 Worked on numerous lightning components.
 Created various charts using Lightning component
 Worked on cross platform usage of the project functionality using Lightning.
  Created a user interface in Lightning using Aura components, CSS, SLDS for a user to enter case
details and submit in to Salesforce.
 Used Salesforce Lightning Inspector to debug the lightning components during the development
process.
 Created Apex methods for the lightning controller and helper methods to perform DML operations
on the case records.
 Assisted my delivery manager to architect and build an implementation of Service Cloud and Field
Service Lightning.
 Track the location and status of your product inventory, service vehicles, and customer sites with
Field Service Lightning.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers &
Extensions), Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email
Services, Security Controls, Eclipse IDE Plug-in.

Stericycle – Deerfield, IL Dec 2019 – Sep

2020
Role: Salesforce.com Developer/Administrator
Responsibilities:
• Involved in identifying, planning and implementing new Salesforce.com features and functions new
screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and
worked on salesforce to salesforce.
• Involved in End-to-end testing and gathering requirements to feedback from business users.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract
Management and Approvals and Workflow.
• Operated in 3-week sprints with flexibility on length based on immediate functionality concerns.
• Experience with Advanced JavaScript including prototype-based inheritance, AJAX, JSON and
familiar with JavaScript frameworks such as, jQuery and jQuery-UI.
• Implemented SFDC based products, including contract management, revenue and rebate
management, and other related solutions.
• Responsible for validation of Client Interface using JavaScript and jQuery.
• Developed APEX Classes, Controllers and APEX Triggers for various functional needs and
implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets
management.
• Deploying applications from Sandbox to Production using Change Sets.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the
application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Configured Chatter to track emails from Outlook to Salesforce.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Insert, Update, Delete, Upsert and Import data from Microsoft Excel into
Salesforce.com.
• Involved in Salesforce.com application setup activities and customized the apps to match the
functional needs of the organization.
 • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using
Eclipse.
• Created and used Email templates in HTML 5 and Visualforce.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface
and better interaction of pages.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce
pages between Classic and Lightning.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the
Lightning component look and feel better.
Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data
Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL,
SOSL, Sandbox, Force.com IDE.

Community Health Choice, Houston, TX July 2017 – Nov 2019

Role: Salesforce.com Developer/Administrator
Responsibilities
 Worked closely with sales team and business analysts and performed detailed analysis of business
and technical requirements and designed the solution by customizing various standard objects of
SalesForce.com (SFDC).
 Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to
develop custom business logic.
 Designed and implemented technical solutions to satisfy functional and non-functional
requirements while ensuring quality, scalability and timely delivery.
 Performed comprehensive testing prior to engage business analysts and end users for testing
and provided support.
 Delivered project needs on time with Agile Methodology.
 Ensured application availability and data integrity through maintenance and upgrades.
 Implemented and maintained Cases Management in Salesforce Service Cloud.
 Defined Master-Detail and Lookup relationships on the objects and created junction objects to
establish connectivity among objects.
 Knowledge on Lightning components by using Aura frame work.
 Created Pricing rules, constraint rules for types of products.
 Deploying applications from Sandbox to Production using Change Sets.
 Tracked the status of requirements throughout the project lifecycle and redefining them as
necessary.
 Implemented platform security based on the Organization security, Session security and Network-
based security (Using IP address)
 Used agile methodology of development for all the project requirements given by the BA Team.
Also have regular scrum meeting between BA and Developer team to discuss issues and goals
fulfilled.
 Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic
Snapshots to dump the data on regular basis for the sales performance and lead generation
statistics.
 Maintained user roles, security, profiles, and workflow rules wherever necessary.
 Created complex workflow rules criteria for field updates and email alerts.
Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, Work Bench,
Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox
Data loading, HTML, Java Script, CSS, XHTML, DHTML, XML, Rest Web Services UI, WSDL, SOQL.
Contour Software- Islamabad, Pakistan March 2015 – May
2017
Role: Salesforce.com Administrator/ Jr. Developer
Responsibilities
 Created several tables (Objects) and established relationship between them (Lookup and Master-
Detail Relationships).
 Configured customer portal to meet the business requirements
 SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports,
Analytic Snapshots, Dashboards, Tasks and Events
 Created Custom Profiles and Permission Sets to manage security and data access.
 Created several Validation rules and Workflow rules to meet the business requirements.
 Written Apex classes, triggers and batch classes to write the business logic.
 Created the Custom fields for sales force CRM content management
 Created Custom Components which will be used in the visual force pages.
 Worked with several record types and page layouts.
 Used Data loader and data import wizard to import the data.
 Used both eclipse and change sets to deploy the code to different sandboxes (QA, UAT etc.).
 Used SOQL to retrieve the appropriate data.
 Extensive knowledge of data integration and processing including extraction, transformation, and
loading (ETL).
 Written Code such that governor limits are not hit.
 Implementing CRM with other technologies stacks such as Microsoft
 Written test classes for code coverage.
 Worked on reports and dashboards.
 Maintained coding standards and achieved positive results from the Force.com Security Scanner.
Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, JavaScript,
Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox
Data loading.

CRM Internship - Contour Software- Islamabad, Pakistan

May 2014 – Feb 2015

Responsibilities:
 Normalize and analyze data/information provided from clients in Salesforce database
 Develop forms for clients within Salesforce, that would allow the firm the opportunity to better
understand our clients and the companies they work for.

EDUCATION
 B. TECH in computer science from University of Health Sciences, Lahore, PAK 2013