Introduction:

Social Islami Bank Limited (SIBL Bank) is one of the leading value-added financial
institutions based on Shariah' Principles in Bangladesh. The three-tier banking model (Formal,
Non-formal & Voluntary), the first of its kind in the banking arena of Bangladesh, brings a new
dynamism in welfare banking targeting eradication of poverty of the country with a motto of
“Working Together for a Caring Society”. This report represents the outcome of an interview
conducted by our project team, consisting of Md. Minhazul Kabir (ID: 1904040), Safiul Alam
Sarker (ID: 1904041), Nayan Hossain (ID: 1904044), Tareque Md Hanif (ID: 1904045), Alif
Sheikh (ID: 1904050) and Nure Hadi (ID: 1904054), with Md Arafat Anowar Evan (Senior
Officer & Investment In-charge) at Social Islami Bank Limited (Patherhat branch) on 15th June,
2023 as an assessment of System Analysis and Design (Sessional) (CSE-354). The report
contains problem statement, purpose of the interview, scope of the analysis, management
structure of that organization, gathering required types of information and requirement
specification based on analysis of the system of Social Islami Bank Limited (SIBL). Based on
this interview, our team will conduct a feasibility study of the suggested system as well as
process modeling and object-oriented analysis to try and discover a suitable better solution for
this system.

Problem Statement:

i. Identify different types of information such as strategic, tactical, operational and

statutory
ii. Describe management hierarchy of this organization
iii. Prepare information gathering questions to ask to the representative of the
organization
iv. Describe the system requirement specification of the system

Purpose:

The purpose of the report is to understand the management structure, different types of
information and requirement specification by analyzing the system and its problems. Thus we
can design a better system for the bank which will enhance the user satisfaction as well as the
growth of the organization. The core purpose of the report is –

i. To understand the management structure of the organization

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 ii. To provide some scopes related to this system analysis and design for further
procedure
iii. To identify and collect different types of information such as strategical, tactical,
operation and statutory
iv. To provide requirement specification which will help us develop the system

Scope:

This report provides a comprehensive detail of the bank system within Social Islami
Bank Limited and will propose a solution that will address the identified problems and the
scope of this analysis. The scope of this system’s problem analysis and requirement
specification is as follows –

i. Core banking functions such as – account creation, cash deposit and withdrawal,
loans, credit and debit cards, cheque processing etc.
ii. Integration methods of banking system with external systems
iii. Different types of investment products
iv. Foreign exchange department
v. Export and import procedures

Overview of the organization:

Social Islami Bank Limited (SIBL) is a Shari’ah based Islami bank in Bangladesh
established in November, 1995. Currently it has 172 branches including 22AD branches, 104
sub-branches and 200 agent banking outlets. All the branches are controlled by the head office
of Social Islami Bank Limited which is situated in Motijheel, Dhaka. Social Islami Bank
Limited (Patherhat Branch) was established in 2010 and it has one sub-branch which is situated
at Lamburhat. This branch currently has 4 departments and 19 employees works under those
departments. It offers ATM service in partnership with Q-Cash consortium. Q-cash consortium
can process inter-banking transaction among 31 Bangladeshi banks. There are total 200 atm
booths available throughout the country and there is one atm booth available just beside the
bank office.

Management Structure:

Every organization have a management structure to perform it operations and to make

decisions. A banking system operates in a highly complex and dynamic environment where

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security, efficiency and customer satisfaction matters. There are four departments in the Social
Islami Bank Limited and they are as follows –

1. General Banking Department:

General banking refers to the basic services and operations provided by commercial
banks to individuals, businesses, and other entities. It encompasses a range of
financial activities and transactions that help individuals and organizations manage
their money, access credit, and conduct various banking operations. These are some
of the general banking operations –
i. Online Banking
ii. ATM Service
iii. Electronic Fund Transfer (EFT) and RTGS
iv. Remittance processing
v. Customer Service
2. Investment Department:
The investment department in a bank is a specialized division responsible for
managing and offering investment products and services to clients. Its primary
objective is to help clients grow their wealth, achieve their financial goals, and
manage their investment portfolios effectively. These are some of the investment
operations –
i. Investment of small and medium business
ii. Agricultural investment
iii. Short-term and long-term investment
3. Cash Deposit Department:
This department provides services like teller services, cash counting and validation,
cash vault operations etc.
4. Foreign Exchange Department:
The foreign exchange department in a bank is responsible for facilitating currency
exchange transactions and providing related services to clients. This department
helps individuals, businesses, and institutions convert one currency into another,
enabling them to engage in international trade, travel, or investment.

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The corporate governance of Social Islami Bank Limited (Patherhat Branch) is shown below
through the hierarchy –

Figure 1: Corporate governance of Social Islami Bank Limited (Patherhat branch)

The management hierarchy for the specified Patherhat branch of Social Islami Bank Limited
is –

Top
Level

(Branch Manager)

Middle Level
(Operational Manger
and Department Incharges)

Low Level
(General Officers and Staffs)

Figure 2: Management hierarchy of Social Islami Bank Limited (Patherhat branch)

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Types of Information:

• Operational Information:
o Managing creation of new accounts
o Giving customer support
o Managing transaction activities like cash deposit
o Monitoring loan applications
o Receiving loan payments
o Issuing debit and credit cards
o Processing EFT and RTGS bank transfers
• Tactical Information:
o Performance measurement
o Short term loans
o Maintaining sponsorship policy
o Enhancing customer security
o Analyzing competition and market trends
o Assessing credit risk, market risk and other potential risks
• Strategic Information:
o Opening new branches and sub-branches
o Increasing number of ATM booths
o Training and hiring new workforce
o Improving user experience
o Upgrading technology and adding more data centers
o Introducing new products and schemes
o Yearly target set by the head office
• Statutory Information:
o Paying corporate income tax, property tax, payroll taxes, and other
applicable taxes under Bangladesh Bank
o Compliance with the regulations of Bangladesh Bank

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Information Gathering:

To understand the system of the bank, we prepared some questions to ask the
representative of the bank. These are the question that we asked –

1. What services do you provide to your customers?

2. How many departments does your bank consist of?
3. What is the hierarchical structure of your organization’s management?
4. What is the hiring process?
5. What is the process of creating a new account?
6. How many types of loan does your bank provide?
7. What are the visions and objectives of your bank?
8. Are there any sub-branches in your bank?
9. What is the digital infrastructure of your bank?
10. How do you measure your branch’s performance?
11. What measures do you take to increase your branches performance and customer
satisfaction?
12. What are the liabilities on your behalf to the head office and the Bangladesh Bank?

Requirement Specifications:

Requirement specification document is a formal document that outlines the specific

requirements and expectations for a system, product, or project. These are the requirement
specifications that we noticed –

1. Improving user experience:

To increase user satisfaction, the bank needs to make their operations faster and
more efficient. This can be done by automating many operations. Cash deposit
operation is done manually between a bank teller and a customer. A CRM machine
could be introduced to the branch. Thus, the customers could deposit money faster.

2. Introducing a marketing department:

Currently, the bank doesn’t have a marketing department. They are introducing
new products but not marketing them enough. If they can reach to people of nearby
areas, they can increase their customers. This would help them to reach their yearly
target.

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 3. Security and fraud prevention:

The bank system could use an AI model to detect fraud from day-to-day
operations.

Conclusion:

We acquired tremendous knowledge from visiting the bank and learning about the
system of the organization. We detected some of the problems in the current system. Hopefully
our team will work towards designing a better system for the bank.