NAGINDAS KHANDWALA COLLEGE OF

COMMERCE, ARTS &

MANAGEMENT STUDIES A N D S H A N T A B E N
NAGINDAS KHANDWALA COLLEGE OF
S C I E N C E (AUTONOMOUS)
Re-accredited by NAAC with ‘A’ Grade (3rd Cycle)
ISO 9001:2015 Certified

Bhavishya Bharat Campus, S. V. Road, Malad(West)

Mumbai-400 064

Bachelor of Management Studies in

E-Commerce Operations
Programme Code: UMSECO

Three Year Programme - Six Semesters

Under Choice Based Credit, Grading and Semester

System

Implemented during Academic Year- 2022-23

B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)

1
 Sr. Content Page
No. No.
1 Preamble 3

2 Objectives 3

3 Program Outcome 3

4 Eligibility Criteria 4

5 Scheme of Examination 4

6 Course Structure 10

7 Detailed Curriculum 14

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 1. Preamble
The markets are very complex today. There is a need for professionals who can
understand the complexities in the market and provide solutions for the same.
Managerial positions today require individuals who understand the dynamics of the
markets and are able to utilize the company resources to come out with effective
solutions.

A Bachelor’s Degree in Management will provide learners exposure to the principles

on management and give the learners an understanding of how organizations are
functioning today. It will equip with the knowledge of planning, organizing, leading
and controlling. It will sharpen their skills to tackle real world problems for any
organization. It further gives them an opportunity to specialize in marketing or finance.

Moreover, Apprenticeship-based BMS Degree Programme in E-Commerce Operations

is offered in collaboration with Logistics Sector Skill Council from the Academic Year
2020-21. Logistics Sector Skill Council (LSC), established by the Ministry of Skill
Development and Entrepreneurship (MSDE) though National Skill Development
Corporation of India (NSDC), has taken up a number of initiatives with the objective
of creating adequate skills for gainful employment at various levels in Logistics
Industry. Students will undergo two apprenticeships in their third year. Also, this
programme provides following degree at end of each year:

Year No of Credits Award

I 44 Diploma
II 47 Advanced Diploma
III 56 Degree

2. Objectives
The BMS Program is structured to provide graduates with practical skills required for
working, managing and running organizations. The main objectives of BMS Program
are:
 To provide in-depth theoretical & practical knowledge
 To provide exposure to real life situations through case-studies, role plays,
discussions and presentations.
 To equip learners with skills required for management, finance, marketing and
human resources.
 To equip them with the skills required to function in any organization as well
as starting their entrepreneurial venture.
 To train them adopt a holistic view to real life business situations.
 To inculcate a research aptitude and problem-solving approach in learners.

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 3. Programme Outcome
After completion of the three years Bachelor of Management Studies (BMS)
Programme, the learner will:

PO-1: Have comprehensive knowledge of Supply Chain Logistics, Inventory

Management, Warehouse management, Marketing, and other areas of E-Commerce
Operations.

PO-2: Be able to identify problems in business and provide solutions for the same
with contemporary knowledge of technology.

PO-3: Develop managerial skills, decision-making skills, presentation skills,

interpersonal skills and soft skills and use appropriate ICT tools innovatively.

PO-4: Cultivate leadership qualities, entrepreneurial skills among learners and

prepare them to work with ethical and moral values while working individually as
well as in teams.

PO-5: Promote research acumen in business and critical thinking to find solutions to
real life business situations.

PO-6: Build a concrete foundation for advanced studies in Commerce and

Management and make them ready for entrepreneurship or employment.

4. Eligibility Criteria

Candidates for admission to the apprenticeship-based BMS Degree Programme in

E-Commerce Operations shall have passed 10+2 in any discipline with not less than
40% marks from a recognized Board. The student should have passed either
‘Mathematics’ or ‘Business Statistics’ or ‘Business Mathematics’ as one of the subjects
in 10+2. If student have not passed either ‘Mathematics’ or ‘Business Statistics’ or
‘Business Mathematics’ then the college will provide a bridge course for same.

5. Scheme of Examination

The scheme of Examination shall be divided into parts i.e., Continuous Internal
Evaluation (CIE) including Assignment, Projects, Seminars, Case Studies and Class
Tests which will be of 40 marks, Semester End Examinations which will be of 60
marks. The semester wise Credit Points will be varied from course to course but the
value of Credits for Under-Graduate Programme shall be of 143 Credits.

4
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 The Credits are defined in terms of the learner’s hours which are divided into two
parts such as Actual and Notional. The value of a particulars course can be measured
in number of Credit Points. The value of One (01) Credit is equal to 15 Hours of
learners’ load
Scheme of Total Credits

Sr. No. Year Credits

1 Year 1 44

2 Year 2 47

3 Year 3 52

Total Credits from Academics 143

The allocation of marks for the Continuous Internal Evaluation 40% and Semester
End Examination 60% and Practical Examination are as shown below:
a. Continuous Internal Assessment for each Course shall be the responsibility of the
concerned Course Faculty.
b. The valued answer papers/assignments shall be given to the students after the
valuation is completed and they are asked to check and satisfy themselves about the
marks they scored.
Continuous Internal Evaluation Process Marks
Class Test 15
Presentation/ Group Discussion/ Assignment/Live Projects 10
Assignment/ Activities 10
Active Class Participation 05
Total 40
c. Assessment of the students on their Apprenticeship is taken care of by LSC involving
a Team of three experts consisting of a faculty member in CI, Industry Mentor, and an
External Expert (either from industry or academia).
d. All records in respect of Continuous Internal Assessments shall be in the safe custody
of the CI for at least one year after the assessment.

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Non-Accounting/Mathematical Papers

Question No. Particulars Marks

Q.1 Explain the following concepts any five out of seven (5*2)
Q.2 Answer in One or Two sentences any five out of (5*2)
seven
Q.3 Explain the following any three out of five (5*3)
Q.4 Explain in detail any two out of four (7.5*2)
Q.5 Case Study or Application Based Question (10)
Time duration: Total 60
2hrs
Note: Case Study may include 2 questions of 5 marks each.

Accounting/Mathematical Papers
Question No. Particulars Marks
Q.1 Explain the following concepts any five out of seven (5*2)
Q.2 Answer in one or two sentences any five out of (5*2)
seven
Q.3 Attempt the Following any two out of three (10*2)
Q.4 Application Based Question any two out of three (10*2)
Time duration: 2hrs Total 60

The assessment of Continuous Internal Evaluation and Semester End Examination as

mentioned above for the Semesters I to IV shall be processed by the College – ‘Institutions of
their Learners’ and issue the grade cards to them after the conversion of marks into grade as
the procedure mentioned below. Assessment of the students on their Apprenticeship,
Semester V and VI is taken care of by LSC involving a Team of three experts consisting of a
faculty member in CI, Industry Mentor, and an External Expert (either from industry or
academia).
The learners to pass a course shall have to obtain a minimum of 40% marks in aggregate for
each course where the course consists of Continuous Internal Evaluation & Semester End
Examination. The learner shall obtain minimum of 40% marks (i.e. 16 out of 40) in the
Continuous Internal Evaluation, 40% marks in Semester End Examination (i.e. 24 Out of 60)
to pass the course. A learner will be said to have passed the course if the learner passes the
Continuous Internal Evaluation & Semester End Examination together.

6
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Passing Standards
Grade Marks (CIE + SEE) Grade Points
O 80 & Above 10
A+ 70 to 79.99 9
A 60 to 69.99 8
B+ 55 to 59.99 7
B 50 to 54.99 6
C 45 to 49.99 5
D 40 to 44.99 4
F Less than 40 0

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Bachelor of Management Studies in E-Commerce Operations
Programme
Under Choice Based Credit, Grading and Semester System

Three Year Integrated Programme -

Six Semesters
Basic Structure: Distribution of Courses

1 Ability Enhancement 2 courses * 3 credits = 6 6

Compulsory Course
(AECC)
2 Skill Enhancement 3 courses * 2 credits = 6 6
Compulsory Course
(SEC)
3 Core Course (CC) 3 courses * 3 credits = 9 29
5 courses * 4 credits = 20
4 Discipline Specific 10 courses * 3 credits = 30 94
Compulsory Course
5 courses * 4 credits = 20
(DSC)
2 courses * 22 credits = 44

5 Discipline Specific 4 courses * 2 credits = 8 8

Elective (DSE)

Total Credits Hrs 143

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Bachelor of Management Studies in E-Commerce Operations Programme
Under Choice Based Credit, Grading and Semester System

Curriculum Framework
(Implemented during Academic year 2021-2022)
FIRST YEAR
Sr. Sr. Cred
Semester I Subject code Credit Semester II Subject code
No. No. its

1. 2011UEOFC 3 1. AECC 2: 2022UEOES 3

AECC 1:
Environmental
Foundation Course
Studies
2. Core 1: 2012UEOSDA 4 2. Core 3: 2021UEOOB 3

Statistics for Data Organization

Analysis Behavior
3. Core 2: 2013UEOFAS 4 3. 2023UEOQT 4
Core 4:
Analysing
Financial Quantitative
Accounting Techniques
Statements
4. DSC 1: 2014UEOIM 4 4. 2024UEOWM 3
DSC 3:
Inventory Warehouse
Management Management

5. DSC 2: 2015UEOIEL 3 5. 2025UEOMH 3

DSC 4:
Introduction to E Material
Commerce Handling
Logistics
6. SEC 1: 2016UEOWP 2 6. 2026UEOFMO 4
DSC 5:
Word &
First Mile
Presentation Tools
Operations
- Practical
7. 2017UEOCE 2 7. SEC 3: Data 2027UEODAS 2
SEC 2:
Analysis using
Communicative
Spreadsheet –
English - Practical
Practical
22 22

9
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 SECOND YEAR
Sr. Sr. Cred
Semester III Subject code Credit Semester IV Subject code
No. No. its

1. 4 1. Core 7: 2141UEOMA 4
Core 5: Cost
2131UEOCA Management
Accounting Accounting
2. Core 6: 3 2. Core 8: Human 2142UEOHRM 3
Marketing 2132UEOMM Resources
Management Management

3. 4 3. DSC 11: Hub 2143UEOHLO 4

DSC 6: MIS for
2133UEOMS & Line
E Commerce
Operations
4. DSC 7: E 4 4. DSC 12: E 2144UEOCS 3
Commerce Commerce
2134UEOLO
Logistics Customer
Operations Service

5. DSC 8: 3 5. DSC 13: 2145UEOOS 3

Transportation Outsourcing in
for E Commerce 2135UEOTEC E Commerce

6. DSC 9: Reverse 3 6. DSC 14: 2146UEOFO 3

Logistics for E 2136UEORLC Fulfilment
Commerce Operations

7. 3 7. DSC 15: 2147UEOPEC 3

DSC 10: Last
2137UEOLMO Packaging for
Mile Operations E Commerce
24 23

10
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 THIRD YEAR
Sr. Sr. Credit
Semester V Subject code Credit Semester VI Subject code
No. No. s

DSE 1, 2 (Any 2 out of 3) DSE 3, 4 (Any 2 out of 3)

1. Revenue 2251UEORMP 1. 2261UEOREC

Regulatory
Management &
2. 2252UEOPC 2 2. Environment of E 2262UEOIEC 2
Pricing
Commerce
3. 2253UEODEI 3. 2263UEOMT
Principles of
International E
Cataloguing
Commerce
2

2
Documentation
Multimodal
for Exports &
Transportation
Imports
4. DSC 16: 2254UEOAPP 22 4. DSC 17: 2264UEOAPP 22
Apprenticeship I Apprenticeship II
26 26

Note:

 CIA Mark for Apprenticeship will be provided by LSC.

 Exam on Apprenticeship comprises Report Evaluation, and Viva - conducted by
Collaboration Inst.
 Appropriate QP will be embedded in Apprenticeship Training to make the graduates industry-
ready

11
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 PO & CO Mapping Table 2022-2023

Semester Subj Course Code PO1 PO2 PO3 PO4 PO5 PO6

FC 2011UEOFC * * * *
DA 2012UEOSDA * * * *
FAS 2013UEOFAS * * * *
IM 2014UEOIM * * * *
IEL 2015UEOIEL * * * *
WP 2016UEOWP * * *
Sem 1 CE 2017UEOCE * * * * *

OB 2021UEOOB * * * *
ES 2022UEOES * *
QT 2023UEOQT * * *
WM 2024UEOWM * * * * *
Sem 2 MH 2025UEOMH * * * * *
FMO 2026UEOFMO * * * *
DAS 2027UEODAS * * * * *

CA 2131UEOCA * * *
MM 2132UEOMM * * * *
MS 2133UEOMS * * * *
Sem 3 LO 2134UEOLO * * * *
TEC 2135UEOTEC * * * *
RLC 2136UEORLC * * * *
LMO 2137UEOLMO * * * *

MA 2141UEOMA * * * *
HRM 2142UEOHRM * * * * *
HLO 2143UEOHLO * * * *
Sem 4 CS 2144UEOCS * * * * *
OS 2145UEOOS * * *
FO 2146UEOFO * *
PEC 2147UEOPEC * * * *

RMP 2251UEORMP * * * *
PC 2252UEOPC * * * *
Sem 5
DEI 2253UEODEI * * * *
APP 2254UEOAPP * * * * * *

REC 2261UEOREC * * * *

12
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 IEC 2262UEOIEC * * * *
Sem 6 MT 2263UEOMT * * * *
APP 2264UEOAPP * * * * * *

13
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Nagindas Khandwala College (Autonomous)

Syllabus and Question Paper Pattern

of Courses of
Bachelor of Management Studies
(Ecommerce Operations)
First Year
Semester I and II

Under Choice Based Credit, Grading and Semester System

(Implemented during Academic Year 2022-2023)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
Sr. Sr. Cred
Semester I Subject code Credit Semester II Subject code
No. No. its

1. 2011UEOFC 3 1. Organization 2021UEOOB 3

Foundation Course
Behavior
2. Statistics for Data 2012UEOSDA 4 2. Environmental 2022UEOES 3
Analysis Studies
3. Analysing 2013UEOFAS 4 3. 2023UEOQT 4
Financial Quantitative
Accounting Techniques
Statements
4. Inventory 2014UEOIM 4 4. Warehouse 2024UEOWM 3
Management Management
5. Introduction to E 2015UEOIEL 3 5. 2025UEOMH 3
Material
Commerce
Handling
Logistics
6. Word & 2016UEOWP 2 6. 2026UEOFMO 4
First Mile
Presentation Tools
Operations
- Practical
7. 2017UEOCE 2 7. Data Analysis 2027UEODAS 2
Communicative using
English - Practical Spreadsheet -
Practical
22 22

15
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme at
Semester I
(Implemented during Academic Year 2022-2023)

1. Foundation Course
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Globalization and Indian Society 9
2 Human Rights 9
3 Ecology 9
4 Understanding Stress and Conflict 9
5 Managing Stress and Conflict in Contemporary Society 9
Total 45
Objectives:
1. To create right understanding of human values and soft skills to actualize these in
their personality and behaviour of students leading to peace and harmony for
sustainable success in career and happiness.

2. In order enable manpower to achieve success in profession and happiness in life, they
need to possess universal human values and Soft Skills essential for fulfilling need of
keeping harmony within self, family, job, society and world.
3. To acquaint students with UDHR and Fundamental Rights in Indian Constitution.

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Describe the historical growth of the idea of human rights. (Level: Understand)
CO2: Explain core concept and methods from ecological and physical sciences and their
application in environment problem solving. (Level: Understand)
CO3: Understand the reasons for stress and conflicts in individual and society. (Level:
Understand)
CO4: Demonstrate the awareness of human rights. (Level: Apply)
CO5: Implement different methods of responding to stress and conflicts. (Level: Apply)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Globalization and Indian Society: Understanding the concepts of 9
liberalization, privatization and globalization; Growth of information
technology and communication and its impact manifested in everyday
life; Impact of globalization on industry: changes in employment and
increasing migration; Changes in agrarian sector due to globalization;
rise in corporate farming and increase in farmers’ suicides.

2 Human Rights: Concept of Human Rights; origin and evolution of the 9

concept; The Universal Declaration of Human Rights; Human Rights
constituents with special reference to Fundamental Rights stated in the
Constitution.

3 Ecology 9

Importance of Environment Studies in the current developmental

context; Understanding concepts of Environment, Ecology and their
interconnectedness; Environment as natural capital and connection to
quality of human life; Environmental Degradation‐ causes and impact
on human life; Sustainable development‐ concept and components;
poverty and environment

4 Understanding Stress and Conflict 9

Causes of stress and conflict in individuals and society; Agents of

socialization and the role played by them in developing the individual;
Significance of values, ethics and prejudices in developing the
individual; Stereotyping and prejudice as significant factors in causing
conflicts in society. Aggression and violence as the public expression
of conflict.

5 Managing Stress and Conflict in Contemporary Society 9

Types of conflicts and use of coping mechanisms for managing

individual stress; Maslow’s theory of self-actualization; different

17
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 methods of responding to conflicts in society; Conflict‐resolution and
efforts towards building peace and harmony in society.

Reference Books

1. A decade of economic reforms in India (The past, the present, the future)-Edited by
Raj Kapila and Uma Kapila, Academic Foundation (2002)

2. Impact of the policies of WTO on Indian agriculture - S. Nehru, Serial Pub. (2012)

3. Privatisation of public enterprises – Emerging dimensions – Edited by G.S. Batra,

NarinderKaur ,Anmol Pub. (1995)

4. Economics of development – Dwight Perkins, Steven Radelet, David Lindauer,

Norton company (2006)

5. Industrial Policy and economic development in India (1947 -2012) –

AnupChatterjeeNew Century Pub. (2012)

6. Globalisation and development of backward areas – Edited by G. Satyanarayana New

Century Pub. (2007)

7. Contemporary issues in globalisation – An introduction to theory and policy in India

SoumyenSikder , Oxford University Press (2002)

8. Environmental Studies – Dr. Vijay Kumar Tiwari , Himalayan Pub. (2010)

9. Ecology and environment – Benu Singh, Vista International Pub. (2006)

10. Universal Human Rights : In theory and practice, Jack Donnelly, (2014)

11. Stress Management – Dr. N. Tejmani Singh ,Maxford books (2011)

12. Stress blasters – Brian Chchester, Perry Garfinkel and others , Rodale Press (1997)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 2. Statistics for Data Analysis
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Data Collection 12
2 Measures of Central Tendency 12
3 Correlation Analysis 12
4 Index Number 12
5 Probability and Sampling 12
Total 60

Objectives:
1. This course aims at aiding the students in reaching a level of increased
competence in business statistics and expands understanding of the
applications of statistical concepts in business.
2. Emphasis is placed upon learning statistical concepts through common
business problems.

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Explain the basic concepts of Business Statistics. (Level: Understand)
CO2: Apply methods of central tendency to solve business problems. (Level: Apply)
CO3: Demonstrate application of correlation and index number for business decisions.
(Level: Apply)
CO4: Describe methods of probability and sampling. (Level: Understand)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures

1 Data Collection: Collection and Presentation of Data - Statistical data 12

– Primary and Secondary; Methods of collection of Primary data;
Presentation of Data – Textual, Tabular and Diagrammatic form (Line
chart, Bar chart, Pie chart, Histogram, Frequency polygon and Ogive);
Frequency distribution.
2 Measures of Central Tendency 12
Measures of Central Tendency– Mean (A.M., G.M., H.M.), Median,
Mode – different properties; Partition values – Quartiles, Deciles,
Percentiles; Partion values from Ogives
Measures of Dispersion– Range, Q.D., M.D., S.D. – their coefficients;
Comparing consistency; Different properties. Moments, Skewness and
Kurtosis – Moments about an arbitrary number; Central Moments;
Relation between central and non-central moments up to 4th order and
coefficients.
3 Correlation Analysis: Methods of Studying Correlation for Grouped 12
and Ungrouped Frequency Conceptual Distribution. Regression
Analysis: Equation of Regression Lines for Grouped and Ungrouped
Frequency Distribution, Standard Error Estimate.
4 Index Number: Index Number– Construction, Price and Quantity 12
index numbers, Laspeyres’, Paasche’s, Edgeworth- Analytical
Marshall’s, Fisher’s method, Relative methods, Tests of index number
formulae: Time and Factor reversal tests General index number, Chain
base index number, cost of living index number (CLI), Uses of CLI and
its applications, Uses and limitations of index numbers.
5 Probability and Sampling: Probability theory – concept and 12
approaches; Probability rules – addition Analytical and multiplication
theorem, Binomial, Poisson and Normal Distribution and their
applications Sampling – Purpose and Methods of Sampling, Merits and
limitations of Sampling
Reference Books
1. Gupta and Gupta, Business Statistics. (Sultan Chand & Sons: New Delhi).
2. Chandan, J. Statistics for Business Economics. (Vikas: New Delhi)
3. Sharma, Shenoy and Srivastava, Quantitative Analysis for Managerial Decision
Making

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 3. Analysing Financial Accounting Statements

Modules at a Glance
Sr. Topics No. of
no. hours
1 Introduction 15
2 Study of common financial statements 15
3 Analysis of balance sheet 15
4 An in-depth analysis of financial statements 15
Total 60

Objectives:
1. To familiarize students with the mechanics of preparation of financial statements,
understanding corporate financial statements.
2. To make students understand the process of analyzing the balance sheets
3. To inculcate the knowledge of in-depth analysis of financial statements

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand fundamental accounting concepts, principles and conventions (Level:
Understand)
CO2: Examine the common financial statements and balance sheet. (Level: Analyse)
CO3: Analyse financial statements in detail and evaluate financial problems. (Level:
Analyse)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus
Sr. Topics No. of
No. hours
1. Introduction Meaning of financial statements, periodicity, 15
objectives, utility Limitations, Presentation of Balance sheet
and Income statement in vertical format, meaning of different
items appearing in the balance sheet and their valuation,
especially in relation to corporate finance
2. Analysis of financial analysis by preparing comparative 15
statements, common size statements and trend analysis
including practical problems
3. Analysis of balance sheet and income statement by preparing 15
cash flow statements, time value of money concept e.g., PV and
IRR, Ratio analysis, Including practical problems
4. An in-depth analysis of financial statements using financial 15
ratios their usefulness interpretation, limitations and evaluation
of financial performance by interfirm comparison including
practical problems.

Reference Books
1. Robert N Anthony, David Hawkins, Kenneth A. Merchant, Accounting: Text and
Cases. McGraw-Hill Education, 13-th Ed. 2013.
2. M.C. Shukla, T.S. Grewal and S.C. Gupta. Advanced Accounts. Vol.-I. S. Chand &
Co., New Delhi.
3. S.N. Maheshwari, and. S. K. Maheshwari. Financial Accounting. Vikas Publishing
House, New Delhi.
4. Deepak Sehgal. Financial Accounting. Vikas Publishing H House, New Delhi.
5. Bhushan Kumar Goyal and HN Tiwari, Financial Accounting, International Book
House Goldwin, Alderman and Sanyal, Financial Accounting, Cengage Learning.
6. Tulsian, P.C. Financial Accounting, Pearson Education.
7. M. Haniff & A. Mukherjee, Financial Accounting 2nd Edition
8. Basu & Das, Financial Accounting, Rabindra Library
9. SP Jain & K. L Narang, Financial Accounting, Kalyani Publishers

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 4. Inventory Management

Modules at a Glance
Sr. No. Modules No. of
lectures
1 Introduction to Inventory Management 12
2 Basic Inventory Management Techniques and Relevance to E- 12
Commerce Logistics
3 Key Inventory Management Metrics 12
4 Inventory Management Software 12
5 Latest Trends in Inventory Management 12
Total 60

Objectives:
1. To understand the concepts of inventory management
2. To understand the different techniques of inventory management and its
relevance to E-Commerce Logistics
3. To understand the key metrics for Inventory Management
4. To understand the working of different Inventory management software and
latest trends.

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand basics of inventory management in warehousing and its relevance in E-
Commerce. (Level: Understand)
CO2: Describe the requirement for inventory management systems. (Level: Understand)
CO3: Apply the different Inventory Management Metrics. (Level: Apply)
CO4: Explain the importance of inventory management software. (Level: Explain)
CO5: Compare various inventory management techniques. (Level: Analyse)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:

Sr. Modules / Units No of

No. Lectures
1 Introduction to Inventory Management: What is inventory 12
management-Why is inventory management important-Role in
inventory management in e-commerce supply chain -Inventory
management terms-Types of inventories in e-commerce supply chain -
Management of inventory in e-commerce supply chain.
2 Basic Inventory Management Techniques and Relevance to E- 12
Commerce Logistics: Economic order quantity-Minimum order
quantity -ABC analysis-Just-in-time inventory management. –Safety
stock inventory. -FIFO and LIFO. -Batch tracking. -Consignment
Inventory-Perpetual inventory management-Six Sigma and Lean Six
Sigma-Demand Forecasting-Cross-docking-Bulk shipments
3 Key Inventory Management Metrics: Inventory turnover -Safety 12
stock -Reorder point -Backorder rate-Carrying cost of inventory
4 Inventory Management Software: What is inventory management 12
software? - Features of good quality software. -Choosing the correct
warehousing management system.
5 Latest Trends in Inventory Management: Predictive picking using 12
artificial Features of good quality software Choosing the correct
warehousing management system -Omnichannel inventory
management solutions-Streamlined management of returned inventory-
Streaming Analytics-Advanced sales forecasting-New inventory
management skills.

Reference Books
1. Course Material Prepared by LSC
2. Sunil Chopra and Peter Meindl, Supply Chain Management Pearson Education Asia,
3rd edition, 2007
3. Operations Research – Concepts, Problems & Solutions‐ Kapoor V.K.‐Sultan Chand
& Sons/2017‐ 978‐81‐8054‐854‐3 (TC‐532)
4. Vijay Kumar Khurana, 2007, Management of Technology and Innovation, Ane books
India, Chennai Further Reading Source
5. Simchi‐Levi, David, “Designing and Managing Supply Chain”, Tata McGraw Hill,
3rd Edition, 2007.
6. David E Mulcahy, “Warehouse Distribution and Operations Handbook, McGraw
Hill,6thEdition, 1993.

24
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 5. Introduction to E-Commerce Operations

Modules at a Glance
Sr. No. Modules No. of
lectures
1 Basics of E-Commerce Logistics 9
2 Roadmap of e-commerce in India 9
3 Types of E-Commerce Logistics in India 9
4 Impact of Technology on E-Commerce Logistics 9
5 Future of E-Commerce in India 9
Total 45

Objectives:
1. To understand the basic functioning of E-Commerce Logistics.
2. To understand the roadmap of E-Commerce Logistics
3. To understand the different types of E-Commerce Logistics in India
4. To understand and analyse the impact of technology and future of E-Commerce
Logistics

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand basics of e-commerce logistics. (Level: Understand)
CO2: Understand the roadmap of e-commerce in India. (Level: Understand)
CO3: Interpret the different types of e-commerce logistics in India. (Level: Apply)
CO4: Demonstrate the impact of technology on E-Commerce logistics in India. (Level:
Apply)
CO5: Understand the future of E-Commerce and latest trends in logistics in India.
(Level: Understand)

25
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:

Sr. Modules / Units No of

No. Lectures
1 Basics of E-Commerce Logistics: What is ‘e-commerce logistics’? - 9
Changing dynamics of e-commerce logistics. Challenges in e-
commerce logistics: Regulatory, technical and economic challenges.
Impact and contribution of e-commerce logistics on the world and
global trade. -E-commerce logistics management.
2 Roadmap of e-commerce in India: Roadmap of e-commerce in India. 9
-E-commerce business models-Regulatory policies and impact on e-
commerce logistics. -Disruption in e-commerce logistics
3 Types of E-Commerce Logistics in India: Business to Consumer 9
(B2C) - Business model and challenges. -Business to Business (B2B) -
Business model and challenges. -Consumer to Consumer (C2C) -
Business model and challenges. -Other E-Commerce Models: Govt to
Consumer (G2C), Govt to Business (G2B) and Govt to Govt (G2G)-
Major Indian players in e-commerce logistics.
4 Impact of Technology on E-Commerce Logistics: Role and 9
advantages of technology in e-commerce logistics. -Technology
disruption and innovation in e-commerce logistics- Challenges in
adopting technology in Indian e-commerce logistics. -Major upcoming
technologies and systems in e-commerce logistics
5 Future of E-Commerce in India: Growth projections for e-commerce 9
in India-Upcoming regulations and their likely impact on e-commerce
logistics-Global research on e-commerce logistics. Technologies under
development for e-commerce logistics: GPS tracking, Drone delivery,
Electric vehicle delivery systems

Reference Books
1. Course Material Prepared by LSC
2. E-Commerce an Indian Perspective P.T. Joseph, S. J. - PHI publication
3. IT Encyclopedia.Com: Volume 8: Parag Diwan & Sunil Sharma: E-commerce -
Pentagon Press.
4. E-Commerce Strategies: Charles Trepper – PHI
5. S. R. Bhansali, Information Technology Act, 2000, University Book House Pvt. Ltd.,
Jaipur.
6. Essential Cybersecurity Science, Josiah Dykstra, 2017 – O’Reilly

26
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 6. Word & Presentation Tools - Practical
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Windows 2000- working with windows 06
2 Word Basics 06
3 Power Point basics 06
4 MS-Word-Practical 06
5 MS Power Point-Practical 06
Total 30

Objectives:
1. To introduce the student to the Word & Presentation tools and its
applications and thereby empowering him to utilize e-sources for upgrading
their knowledge base.
2. To introduce the students with some basic tools and applications which will
enable them in e-communicating effectively and analyse data for decision
making using data of different kinds

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Explain different terminologies Of Word and presentation tools. (Level: Understand)
CO2: Understand the components of Windows. (Level: Understand)
CO3: Apply the knowledge of MS Word tools for business applications. (Level: Apply)
CO4: Demonstrate professional skills in computer application in MS-Word &
presentation tools. (Level: Apply)

27
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Windows 2000- 06
working with windows– moving formation within windows arranging
Icons Saving Window settings. MS Office Basics – Creating document
– entering text-Selecting text giving instructions - Using tool bars
Menu commands- Key boards shortcuts- Saving files Opening
documents – Manipulating Windows – simple Editing- Printing Files
2 Word Basics – 06
Using Auto text – Using Auto Correct Word editing technique finding
and replacing text – Checking spelling – using templates- formatting –
Formatting with styles creating tables.
3 Power Point basics- 06
Working in outline view- using a design template- Merging
presentations in Slider sorter view applying templates – Adding graphs-
adding organization Charts.
4 MS-Word-Practical 06
Type the text, check spelling and grammar bullets and numbering list
items, align the text to left, right justify and centre. -Prepare a job
application letter enclosing your Bio-Data-Perform Mail Merger
Operation and Preparing labels. -Prepare the document in newspaper
column layout
5 MS Power Point-Practical 06
Prepare a PowerPoint presentation with at least three slides for
department Inaugural Function-Draw an organization chart with
minimum three hierarchical levels -Design an advertisement campaign
with minimum three slides-Insert an excel chart into a power point
slide.

Reference Books
1. Office 2000 Complete Reference by Stepher L. Nelson.
2. PC Software for window made simplex by R.K Taxali – Tata McGraw Hill Publishers
Pvt. Ltd

28
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 7. Communicative English - Practical
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction to Business Communication 06
2 Academic Vocabulary and English for Business 06
3 Business letters 06
4 Communication in Business Environment 06
5 Reports and Presentations 06
Total 30

Objectives:
1. To develop written and verbal communication skills for effective business
communication.
2. To identify various communication skills involved in the business
organization.
3. To develop business communication skills among the students.
4. To improve language skills – reading, writing and listening

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Demonstrates an understanding of the methods and modes of communication.
(Level: Understand)

CO2: Illustrate ability in writing business and personal letters. (Level: Apply)

CO3: Analyse different modes of communication. (Level: Analyse)

CO4: Prepare reports and paragraphs for business. (Level: Apply)

29
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to Business Communication 06
Characteristics of Effective Organizational Communication Basic
Forms of Communication‐Process of Communication‐ Principles of
Effective Business Communication‐7 C’s
2 Academic Vocabulary and English for Business 06
Creative Writing Critical Thinking: Introduction to critical thinking–
Benefits ‐ Barriers – Reasoning —Arguments ‐ Deductive and
inductive arguments – Fallacies ‐ Inferential comprehension Critical
thinking in academic writing ‐ Clarity ‐ Accuracy – Precision –
Relevance.
3 Business letters 06
layout of Business letters ‐ types ‐ Business enquiries and replies – offers
– quotations – orders – complaints and adjustments – collection letters
– circular letters – status enquiries- Email Writing‐The Process of
Writing E Mails, breaking it Down – The PAIBO Technique,
Structuring an E‐Mail – The T’s – Introduction, Body and Conclusion,
Effective Subject lines, Salutation and Signing off‐ Teleconferencing,
video conferencing
4 Communication in Business Environment: 06
Business Meetings, Notice, Agenda, Minutes‐ Press Releases ‐
Corporate Communication: Internal and External, Group Discussion,
Seminars, Presentations. ‐ Reporting of Proceedings of a meeting.
Office Memorandum, Office Orders, Press Release -Listening: Active
listening – Barriers to listening – Listening and note taking – Listening
to announcements – Listening to news on the radio and television.
5 Reports and Presentations ‐ 06
Business reports and Proposals, Format, visual aids and contents, Oral
Business presentations -Job Application and Resume Writing.

Reference Books
1. R.C. Bhatia. Business Communication.
2. R.K. Madhukar. Business Communication.
3. Shraf Ravi. Effective Technical Communication.
4. Marilyn Anderson, Pramod K Nayar and Madhu Chandra Sen. Critical Thinking,
5. Lesikar R.V &Flately M V, Basic Communication Skills for empowering the internet
generation, Tata‐McGraw Hill, 2009. 2.
6. Sharma R C & Mohan K, Business Correspondence & Report Writing, TMH, 2009

30
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme at
Semester II
(Implemented during Academic Year 2022-2023)

1. Organisational Behaviour
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Organizational Behaviour 9
2 Perception-nature, Importance, meaning, learning & 9
perception
3 Conflicts 9
4 Organization Change and Development 9
5 Leaderships 9
Total 45

Objectives:
1. Understand individual behavior in organizations, including diversity,
attitudes, job satisfaction, emotions, moods, personality, values, perception,
decision making, and motivational theories.
2. Understand group behavior in organizations, including communication,
leadership, power and politics, conflict, and negotiations.

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand basics of Individual behaviour. (Level: Understand)
CO2: Understand behavioural factors impacting organizational behaviour. (Level:
Understand)
CO3: Understand interpersonal conflict and various management functions. (Level:
Understand)
CO4: Understand change management process to support organizational development (Level:
Understand)
CO5: Analyse individual behaviour and different personalities. (Level: Analyse).

31
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Organisational Behaviour – 9
What is O.B., Nature and Structure and Structure of O.S. approaches to
O.B. behaviourist’s framework, social learning framework? Basic
understanding of Individual behaviours personality meaning,
development, Freudian stage, Neo Freudian stage
2 Perception - nature, Importance, meaning, learning & perception. 9
Attitudes & satisfaction: - nature, dimensions of attitudes, meaning of
job satisfaction. Sources & consequences of job satisfaction. Job stress
– meaning, causes & effects. Group dynamics: - Nature of Groups,
types- committee organization its nature & functions. Informal
Organization structure, Informal communication system.
3 Conflicts – 9
Organizational conflicts, types of conflict, Strategies of interpersonal
conflicts. Group decision making & control: - Nature and meaning of
decision making, phases of decision-making process, Meaning of
Control, elements of control process.
4 Organization Change and Development: 9
Definition and meaning, need for Change, Strategies to Overcome
Resistance, Process of Change, Meaning and Definition of OD, OD
Interventions.
5 Leaderships- 9
Types—theories of leadership (Trait theory, Michigan studies and
Fideler’s contingency model) modern approach to leadership
theories—leadership styles.

Reference Books
1. Business Organization and Management by Bhushan Y.K.
2. Business Organization by Gupta C.B
3. Organizational Behavior by L.M. Prasa

32
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 2. Environmental Studies
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Ecology 9
2 Pollution 9
3 Solid Waste Management 9
4 Non-Conventional energy sources 9
5 Social Issues and EIA 9
Total 45

Objectives:
1. It is concerned with the exploration, investigation and development of an
understanding of the natural, human and social dimensions of local and wider
environments.
2. It provides opportunities to engage in active learning, to use a wide range of
skills, and to acquire open, critical and responsible attitudes

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Describe basic components of environment and causes of depletion. (Level:

Understand)
CO2: Describe the different types of pollutions and its causes. (Level: Understand)
CO3: Demonstrate various strategies for Solid Waste Management (Level: Apply)

CO4: Explain the different types of energy and its sources. (Level: Understand)

CO5: Explain Social Issues and EIA. (Level: Understand)

33
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Ecology: Ecosystem – Introduction- Abiotic and Biotic components. 9
Structure and functions of Ecosystem – Food Chain, Food web,
Ecological pyramids, Energy flow and biogeochemical cycles.
Biodiversity – Values, Type and levels of Biodiversity. Causes of
depletion. Conservation of biodiversity
2 Pollution: Water Pollution– Sources of water, water quality standards, 9
type of pollutants – its sources and effects. Air Pollution – composition
of atmosphere, Air quality standards, Sources and adverse effects of air
pollution, Greenhouse effect, global warming, acid rain, ozone
depletion, Noise Pollution – Introduction, Level of noise, Sources and
adverse effects of noise, Control of noise pollution.
3 Solid Waste Management: Municipal waste– Introduction, 9
classification of solid waste, composition and characteristics of solid
waste, collection conveyance and disposal of solid waste, recovery of
resources. Sanitary land filling, Vermi composting, incineration.
Biomedical waste– Generation, collection and disposal.
4 Non-Conventional energy sources: Introduction, renewable sources of 9
energy: solar energy, wind energy, Energy from ocean, energy from
biomass, geothermal energy and nuclear energy. Potential of renewable
energy resources in India.
5 Social Issues and EIA: Sustainable Development-Rainwater 9
harvesting. Public awareness and environmental education.
Environmental Legislations in India – Environmental Protection act-
1986, Air (Prevention and control of Pollution) act, water (Prevention
and control of Pollution) act, wildlife protection act, Forest
conservation act.

Reference Books
1. Agarwal Shikha, Suresh Sahu, Environmental Engineering and Disaster Management,
Dhanpat Rai & Co., 2010
2. Brunner R.C., Hazardous Waste Incineration, McGraw Hill Inc. 1989.
3. Clark R.S., Marine Pollution, Clanderson Press Oxford (TB)
4. Cunningham, W.P, Cooper, T.H. Gorhani, E & Hepworth, M.T., Environmental
Encyclopaedia, Jaico Publishing House, Mumbai, 2001.

34
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 3. Quantitative Techniques
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Quantitative techniques 12
2 Statistical inference 12
3 Analysis of Time Series 12
4 Transportation and Assignment Problems 12
5 Statistical Quality Control 12
Total 60

Objectives:
1. To familiarize the student with the use of quantitative techniques in
managerial decision making.
2. To understand the processing of analyzing time series
3. To solve the transportation and work assignment problems with help of
statistics
4. To implement the statistical quality control.

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand various quantitative & statistical methods (Level: Understand)

CO2: Understand data and draw inference from data. (Level: Understand)

CO3: Calculate and interpret statistical values by using statistical tool (correlation &
regression) (Level: Analyse)

CO4: Demonstrate an ability to apply various statistical tool to solve business

problem. (Level: Apply)

35
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Quantitative techniques 12
Introduction, meaning and definition, classification of QT, QT and
other disciplines, application of QT in business, limitations.
2 Statistical inference 12
Testing of hypothesis, procedure, error in testing, two tail test and one
tail test, nonparametric tests, Chi-Square test, Wilkoxen test.
Parametric tests, Z test, test of significance of large samples, test for
two sample means, small sample mean tests, Student t test, Analysis of
variance, F test, one-way ANOVA and two-way ANOVA tests
3 Analysis of Time Series 12
Components of a time series, Adjustment in time series, Measurement
of trend by moving average and least squares methods (linear and
quadratic trends), Measurement of seasonal variation by simple
average method, Forecasting, De-seasonalization.
4 Transportation and Assignment Problems 12
Nature and scope of transportation and allocation Analytical models,
different methods for finding initial solution- N-W Corner Rule, Least
Cost Method and VAM. Unbalanced TP, Test for optimality – MODI
method, AP a variant of Transportation model, Hungarian method,
Restricted Assignment problems. Queuing Theory – Models – Simple
Problem – Introduction to simulation
5 Statistical Quality Control 12
Introduction; Sources of Variations; Statistical Process Control
Methods; Control Charts; Acceptance Sampling; Advantages of
Statistical Quality Control.

Reference Books
1. David M. Levine: Business statistics
2. S.P. Gupta; Statistical methods

36
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 4. Warehouse Management
Modules at a Glance
Sr. No. Modules No. of
lectures
1 Introduction to Warehouse (Storage and Packaging) 9
Background
2 Receiving and Dispatch of Goods in warehouse 9
3 Warehouse Activities 9
4 Warehouse Management 9
5 Warehouse Safety Rules and Procedures 9
Total 45

Objectives:
1. To develop competencies and knowledge of students to become Warehouse
professionals
2. To orient students in the field of Logistics
3. To help Students to understand Warehousing and distribution centre
operations

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the basics of Warehousing (Level: Understand)

CO2: Apply the knowledge of warehousing and distribution centre operations in the
real-life situation. (Level: Apply)

CO3: Analyse their ability and professional skills in domain of warehouse

management. (Level: Analyse)

CO4: Apply the safety rules and procedures of warehouse. (Level: Apply)

37
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 38
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to Warehouse (Storage and Packaging) Background 9
Need for Warehouse – Importance of warehouse ‐ Types of
Warehouses ‐ Broad functions in a warehouse ‐ warehouse layouts and
layout related to functions. Associate warehouse ‐Its functions ‐
equipment available in associate ware house ‐ Video on warehouse –
Visits to ware houses ‐ Warehouse Organization Structure ‐ Benefits of
Warehousing.
2 Receiving and Dispatch of Goods in warehouse 9
Various stages involved in receiving goods – Stages involved receipt
of goods‐ Advanced shipment notice (ASN) or invoice items list‐
Procedure for Arranging of goods on dock for counting and Visual
inspection of goods unloaded ‐ Formats for recording of goods
unloaded from carriers‐ Generation of goods receipt note using
computer‐ Put away of Goods‐ Put away list and its need‐Put away of
goods into storage locations ‐ storage location codes and its
application‐ Process of put away activity‐ Procedure to Prepare
Warehouse dispatches
3 Warehouse Activities 9
Explain receiving, sorting, loading, unloading, Picking Packing and
dispatch, activities and their importance in a warehouse ‐ quality
parameters ‐ Quality check‐need for quality check‐importance of
quality check. Procedure to develop Packing list / Dispatch note‐Cross
docking method ‐ Situations suited for application of cross docking ‐
Information required for coordinating cross docking‐ Importance of
proper packing‐Packing materials ‐Packing machines ‐Reading labels
4 Warehouse Management 9
Warehouse Utilization Management ‐ Study on emerging trends in
warehousing sector ‐ DG handling ‐use of Material Handling
Equipment’s in a warehouse ‐ Inventory Management of a warehouse ‐
Inbound & Outbound operations of a warehouse and handling of
Inbound & Outbound operations. Distribution – Definition – Need for
physical distribution – functions of distribution – marketing forces
affecting distribution. The distribution concept – system perspective.
Channels of distribution: role of marketing channels – channel
functions – channel structure –designing distribution channel – choice
of distribution channels
5 Warehouse Safety Rules and Procedures 9

39
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 The safety rules and procedures to be observed in a Warehouse ‐
Hazardous cargo – Procedure for Identification of Hazardous Cargo ‐
safety data sheet‐ Instructions to handle hazardous cargo ‐
Familiarization with the industry. Health, Safety & Environment ‐
safety Equipment’s and their uses ‐ 5S Concept on shop floor. Personal
protective Equipment’s (PPE) and their uses.

Reference Books
1. Course Material Prepared by LSC
2. J P Saxena, Warehouse Management and Inventory Control‐ Vikas Publication House
Pvt Ltd, First Edition, 2003.
3. Warehouse Management: Automation and Organisation of Warehouse and Order
Picking Systems [With CDROM], Michael Ten Hompel, Thorsten Schmidt, Springer‐
verlag, First Edition, 2006.
4. Management Guide to Efficient Money Saving Warehousing, Stephen Frey, Gower,
1982.
5. Kapoor Satish K., and Kansal Purva, ‘Basics of Distribution Management: A
Logistical Approach’, Prentice HALL of India.

40
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 5. Material Handling
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 9
2 Types of Material Handling Equipment 9
3 Material Requirement Planning (MRP) 9
4 Quality control of material 9
5 Health and Safety 9
Total 45

Objectives:
1. To develop competencies and knowledge of students to become effective
professionals
2. To orient students on recent changes and development in the field of material
management
3. To help Students to understand basic Principles and concept of material
Management

Learning Outcome:
After the successful completion of course, learner will be able to:

CO1: Understand the scope and importance for materials handling. (Level:
Understand)

CO2: Describe the different types of Material Handling Equipment (Level:

Understand)

CO3: Apply the knowledge about material management, health and safety in the real‐
life business situation (Level: Apply)

CO4: Demonstrate managerial ability and professional skills (Level: Apply)

41
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction: 9
Introduction: Materials Management ‐ Evolution, Importance, Scope
and Objectives‐ Interface with other functions. Concept of Logistics
and Supply Chain Management and evolution to 4PL ‐Supply Chain
Management Objectives, Components, Significance, Trade off
Customer Service & Cost.
2 Types of Material Handling Equipment 9
Storage and Handling Equipment: -Racks, Bins and Drawers., Stacking
Frames, Shelves, Mezzanines. Transport Equipment: Conveyors,
Cranes, Lifts and elevators. Engineered Systems: Automated Guided
Vehicles (AGVs), Automated Storage and Retrieval Systems (AS/RS),
Conveyor Systems, Robotic Delivery System. Bulk Material Handling
Equipment, Stackers and Reclaimers., Hoppers and Silos.
3 Material Requirement Planning (MRP) 9
Material Requirement Planning (MRP) ‐ Advantages over conventional
planning (Order Point Method) – Input and output of MRP system ‐
Forecasting - Overview of quantitative and qualitative methods of
forecasting ‐ Master Production Schedule ‐ Bill of Materials - BOM
Explosion ‐ Material flow in MRP. MRP II. Concept of ERP.
(Numerical likely on BOM Explosion, estimating Net requirements).
Design of Material Handling Systems. The Unit Load Concept-In-
Process Handling-Distribution.
4 Quality control of material 9
Quality control of material: Incoming material quality control‐
statistical quality control‐ governmental purchasing practices and
procedures ‐Inventory control & Cost Reduction techniques: Inventory
turns ratios‐Standardization – need and importance. Codification –
concept, benefits. Value Engineering and Value Analysis – concept and
process.
5 Health and Safety 9
Materials handling and storage systems, Physical distribution logistics‐
transportation, Traffic and claims management‐ operations research
and related techniques‐ Principles of Materials Handling system ‐
Materials Handling Equipment – Safety issues.

42
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
Reference Books
1. Course Material Prepared by LSC
2. Materials management: procedures, text and cases ‐ A.K. Datta
3. Materials management: An integrated approach ‐ P. Gopalakrishnan
4. Introduction to Materials management ‐ J.R. Tony Arnold & Stephen N. Chapman
5. Materials & Logistics Management ‐ L.C. Jhamb

43
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 6. First Mile Operations
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Role of First Mile in E-Commerce Logistics 12
2 Shipment Pickup Operations 12
3 Shipment Processing Operations 12
4 Layout of A Processing Centre Inbound operations 12
5 First Mile Analytics and Metrics 12
Total 60

Objectives:
1. To understand the First Mile operational processes in e-commerce logistics.
2. To understand the shipment operations and processing operations.
3. To understand and create a processing center inbound operation.
4. To understand the analytics and metrics of first mile.

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand basics of First Mile operations. (Level: Understand)

CO2: Explain shipment pickup operations. (Level: Understand)
CO3: Analyse different types of shipment processing operations at Processing Centres.
(Level: Analyse)
CO4: Create a layout of a Processing Centre. (Level: Create)

CO5: Evaluate key challenges in First Mile operations and First Mile metrics. (Level:
Evaluate)

44
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Role of First Mile in E-Commerce Logistics 12
Difference between First Mile, Line Haul and Last Mile operations. -First
Mile Operations - Overview-Why is First Mile operations important in e-
commerce logistics-First Mile process flow.
2 Shipment Pickup Operations 12
Shipment pickup process. -Pickup operations staff - roles and
responsibilities. -Pickup coordination. -Safety and security of shipments
during pickup-Pickup documentation.
3 Shipment Processing Operations 12
Primary and secondary processing. -Bagging operations. -Manual
processing operations-Automated processing operations
4 Layout of A Processing Centre Inbound operations- 12
Processing Operations-Outbound Operations-Safety and security-
Processing Centre staff - roles and responsibilities
5 First Mile Analytics and Metrics 12
Productivity-Pickup operations metrics-Processing operations metrics-First
Mile dashboard. Tools and Applications Pickup tools and applications-
Processing tools and applications-Exceptions in First Mile and impact on
operations Tools and communication to resolve exceptions.

Reference Books
1. Course Material Prepared by LSC

45
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 7. Data Analysis Using Spreadsheet - Practical
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction to Excel 06
2 Working with Excel 06
3 Formulas 06
4 Charts and Data Validation 06
5 Pivot Tables 06
Total 30

Objectives:
This course is designed with the view of making the student skilful at
1. Performing data analysis using spreadsheet (MS Excel)
2. To understand different formula’s structure available in MS Excel
3. To visualize the data using graphs and charts.
4. Creating pivot tables from a range with rows and columns in Excel

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the basic concepts of Spread Sheet (Level: Apply)

CO2: Compute data analysis on given set of data. (Level: Apply)

CO3: Design charts and the drawing tools. (Level: Create)

CO4: Design the pivot tables and Macros (Level: Create)

46
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to Excel: About Excel & Microsoft, Uses of Excel, 06
Excel software, Spreadsheet windowpane, Title Bar, Menu Bar,
Standard Toolbar, Formatting Toolbar, the Ribbon, File Tab and
Backstage View, Formula Bar, Workbook Window, Status Bar, Task
Pane, Workbook & sheets Columns & Rows
2 Working with Excel: Selecting Columns & Rows, Changing Column 06
Width & Row Height, Auto fitting Columns & Rows, Hiding /
Unhiding Columns & Rows, Inserting & Deleting Columns & Rows,
Cell, Address of a cell, Components of a cell – Format, value, formula,
use of paste and paste special Functionality Using Ranges. Using
Ranges, Selecting Ranges, Entering Information into a Range, Using
AutoFill
3 Formulas: Creating Formulas, Using Formulas, Formula Functions– 06
Sum, Average, if, Count, max, min, Proper, Upper, Lower, Using
AutoSum, Advance Formulas Concatenate, Lookup, Lookup, Match,
Count if, Text, moving between Spreadsheets, Selecting Multiple
Spreadsheets, Inserting and Deleting Spreadsheets Renaming
Spreadsheets, Splitting the Screen, Freezing Panes, Copying and
Pasting Data between Spreadsheets, Hiding, Protecting worksheets
4 Charts and Data Validation: Creating Charts, Different types of chart, 06
Formatting Chart Objects, Changing the Chart Type, Showing and
Hiding the Legend, Showing and Hiding the Data Table Data Analysis
Sorting, Filter, Text to Column, Data Validation
5 Pivot Tables: Creating Pivot Tables, manipulating a PivotTable, Using 06
the PivotTable Toolbar, Changing Data Field, Properties, displaying a
PivotChart, Setting PivotTable Options, Adding Subtotals to
PivotTables Spreadsheet Tools,
Making Macros, Recording Macros, Running Macros, Deleting
Macros

Reference Books
1. Microsoft Excel 2016: Comprehensive, Freund, Starks, and Schmieder, Cengage
Learning, 2017, ISBN: 9781305870727

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Nagindas Khandwala College (Autonomous)

Syllabus and Question Paper Pattern

of Courses of
Bachelor of Management Studies
(Ecommerce Operations)
Second Year
Semester III and IV

Under Choice Based Credit, Grading and Semester System

48
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
Sr. Sr. Cred
Semester III Subject code Credit Semester IV Subject code
No. No. its

1. Cost 4 1. Management 2141UEOMA 4

2131UEOCA
Accounting Accounting

2. 3 2. Human 2142UEOHRM 3
Marketing
2132UEOMM Resources
Management Management
3. MIS for E 4 3. Hub & Line 2143UEOHLO 4
2133UEOMS
Commerce Operations
4. E Commerce 4 4. E Commerce 2144UEOCS 3
Logistics 2134UEOLO Customer
Operations Service

5. Transportation 3 5. Outsourcing in 2145UEOOS 3

for E Commerce 2135UEOTEC E Commerce

6. Reverse 3 6. 2146UEOFO 3
Fulfilment
Logistics for E 2136UEORLC
Operations
Commerce
7. Last Mile 3 7. Packaging for 2147UEOPEC 3
2137UEOLMO
Operations E Commerce

24 23

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme
at
Semester III
1. Cost Accounting

Modules at a Glance
Sr. No. Modules No. of
lectures
1 Introduction to Costing Methods 12
2 Contract and process costing 12
3 Standard Costing and Variance Analysis 12
4 Activity based costing (ABC) 12
5 Marginal Costing and Cost-Volume-Profit (CVP) analysis 12
Total 60

Objectives:
1. To make students understand the various costing techniques applied in
different industries to ascertain the cost of products and services
2. To understand activity-based costing
3. To perform Marginal Costing and Cost-Volume-Profit analysis

Learning Outcome:
After successful completion of course, learners will be able to:
CO1: Explain the basic concepts of costing methods. (Level: Understand, Apply)

CO2: Apply contract, process and activity based costing techniques in business
decisions. (Level: Apply)

CO3: Describe standard costing and calculate cost of variance. (Level: Apply)

CO4: Analyse cost accounting with financial accounting for management decision
making. (Level: Analyse)

50
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to Costing Methods 12
Meaning, Importance and Categories, Cost accounting Standards-
Generally Accepted Cost Accounting Principles (GACAP)- Purpose,
Objective and Applicability.
2 Contract costing: Introduction- Contract account, Profit on 12
incomplete contracts, work in progress, Contractee’s Accounts,
Escalation clause.
Process costing: Introduction, Distinction between Job costing, and
process costing, process losses, inter-process profits, Joint products
and by-products- Meaning, features, differences, problems on process
accounts including joint and by products.
3 Standard Costing and Variance Analysis: 12
Meaning of Standard Cost- Relevance of Standard Cost for Variance
Analysis – Significance of Variance Analysis – Computation of
Standard Costs for Materials, Labour and Overhead Variances-
Comparison between Budgeting and Standard Costing – Variance
reporting- Responsibility Accounting – Meaning and Objects – types
of Responsibility Canters- Management Reporting.
4 Activity based costing (ABC) 12
Definition, Features, Advantages, Differences between ABC and
traditional costing, Allocation of overheads; Objectives of ABC,
Development of ABC, Implementation of ABC, Problems on
Computation of Activity Based Costing and Traditional Costing
5 Marginal Costing and Cost-Volume-Profit (CVP) analysis: 12
Meaning, concept - assumptions and practical applications of Break-
even analysis – decisions regarding sales mix - make or buy - limiting
factor – export decision - plant merger - shut down of a product line-
Du Pont Analysis

Reference Books
 Cost Accounting: N.K. Prasad
 Practical Costing: Khanna, Pandey & Ahuja
 Cost Accounting: M.L. Agarwal
 Cost Accounting: Jain & Narang

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 2. Marketing Management
Modules at a Glance
Sr. No. Modules No. of
lectures
1 Marketing 9
2 Consumer Behaviour & Market Segmentation 9
3 Product Planning & Development and Pricing 9
4 Distribution Channel and Promotion 9
5 Promotion & Marketing and Society 9
Total 45

Objectives:
1. To emphasize the importance of the marketing function in an organization.
2. To understand the core concepts right from deciding the segment till
customer satisfaction
3. To impart knowledge with respect to latest trends in Marketing, Marketing
Mix, Social responsibility, and ethical issues in Marketing Global Marketing
approach.

Learning Outcome:
After successful completion of course, learners will be able to:
CO1: Discuss the importance of macro and microenvironment in the company’s marketing
function. (Level: Understand)

CO2: Differentiate the consumer and institutional buyer behavior. (Level: Understand)

CO3: Explain the target segments for the product. (Level: Understand)

CO4: Understand the importance of Channel of distribution. (Level: Understand)

CO5: Justify the importance of products, branding, and new product development. (Level:
Evaluate)

52
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Marketing 9
Meaning and concepts of Marketing, Sales Concept, Marketing
concept, Social Marketing concepts, Societal Marketing concept,
Marketing Mix, 4 Ps of Marketing, Marketing Environment in India.
2 Consumer Behaviour & Market Segmentation 9
1. Consumer Behaviour – Factors influencing buying behaviour –
consumer buying decision process – Buying motives - influences.
2. Market segmentation – criteria - Bases of segmentation – benefits.
Marketing research process: Defining research problem, research
objective research techniques
3 Product Planning & Development and Pricing 9
1. Product Planning & Development -Definition, Classification of
Product, Stages of Product Life Cycle (PLC) and Factors affecting
PLC.-Product Planning– Genesis and Importance of Product Planning
in Marketing. –Product Development: Meaning, Principle of Product
Development, Stages of New Product Development and Factors
affecting development of New Products.
2. Pricing- Meaning, Objectives, Price Policies and Strategies and
Methods of fixing prices.
4 Distribution Channel and Promotion 9
1. Distribution Channel- meaning, Types of Distribution channel-
Direct & Indirect. Role of intermediaries and distribution channel
management. Channel Management Decisions, Returns Management
and Reverse Logistics.
2. Promotion – elements of promotion mix- Advertising, sales
promotion, personal selling and sales management. Public and customer
relations, direct and online marketing, multilevel marketing-the new
marketing model.
5 Promotion & Marketing and Society 9
1. An overview. Advertising, sales promotion, personal selling and
sales management. Public and customer relations, direct and online
marketing, multilevel marketing-the new marketing model.

2. Marketing and Society-Social responsibility and ethical issues in

marketing. Global marketing program. The old and new economies.
Demand side marketing. Legal issues in marketing. marketing skills,

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Brand marketing skills, CRM. Marketing in Indian Context. Marketing
in 21st Century

Reference Books
 N. Rajan Nair, Marketing Management, Sultan Chand & Sons.
 Ramasamy V.S. and Namakumary S, Handbook of Marketing Management,
Macmillan.
 Rajagopal, Marketing Management, Vikas Publishing House Pvt. Ltd.,
 S. Jayachandran, Marketing Management, Excel Books.
 Rajan Saxena, Marketing Management, TMH.

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 3. MIS for E Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Management Information Systems 12
2 Global E-business and Collaboration 12
3 Electronic Commerce and the Digital Organization 12
4 Enhancing Decision Making 12
5 Redesigning the Organization with Information Systems 12
Total 60

Objectives:
1. To understand the concepts of Managing information systems
2. To understand the business processes and how MIS helps the organization.
3. To understand the concepts of networking in organization
4. To enhance decision making
5. To redesign the organization with presence of information system.

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand the basics of management information systems (Level: Understand)
CO2: Understand various global E-business processes. (Level: Understand)
CO3: Explain the concept of electronic commerce and digital organization. (Level:
Understand)
CO4: Analyse and improve the decision-making process for organization. (Level:
Analyse)
CO5: Planning the creation of organizations with Information Systems (Level:
Analyse)

55
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Management Information Systems 12
1.1 Information Systems
1.2 History of MIS
1.3 Changing Business Environment
1.4 Management Information System and Its Tasks
1.5 Information and Knowledge-Economy
1.6 Contemporary Approach to Information Systems
2 Global E-business and Collaboration 12
2.1 Business Processes and Information Systems
2.2 Types of Information Systems
2.3 Systems for Collaboration and Social Business
2.4 The Information Systems Function in Business
3 Electronic Commerce and the Digital Organization 12
3.1 Electronic Commerce
3.2 Digital Organization
3.3 Electronic Data Interchange (EDI)
3.4 Role of Intranets
4 Enhancing Decision Making 12
4.1 Decision Making and Information Systems
4.2 Business Intelligence in the Enterprise
4.3 Business Intelligence Constituencies
4.4 Building Information Systems
4.5 Managing Projects
4.6 Managing Global Systems
5 Redesigning the Organization with Information Systems 12
5.1 Systems as Planned Organizational Change
5.2 Business Process

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 5.3 Process Improvement
5.4 System Analysis
5.5 Systems Design

Reference Books
 Course Material Prepared by LSC

57
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 4. E-Commerce Logistics Operations
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Logistics and System Concept, Objectives and Role of 12
Logistics
2 Capacity management in logistics 12
3 Strategic level logistics 12
4 Systems used in Ecommerce Logistics 12
5 Integrating logistics into operations 12
Total 60

Objectives:
1. To understand the logistics operations in E-Commerce Operations
2. To understand the process of Capacity management in Logistics
3. To understand the strategic level and systems used in Ecommerce Logistics
4. To plan, execute and terminate the logistics operations

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Describe the basics concept of logistics and its role in E-Commerce (Level:
Understand)

CO2: Understand the process of capacity management. (Level: Understand)

CO3: Explain the strategies used in logistics planning & execution. (Level: Understand)

CO4: Explain the Systems used in E-Commerce logistics and how logistics and
operations are interlinked. (Level: Understand)

CO5: Interpret and identify the plans, executions and termination process of logistics
operations (Level: Apply and Analyse)

58
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Logistics and System Concept, Objectives and Role of Logistics 12
1.1 Introduction
1.2 Logistics Functions and Management
1.3 Role of Logistics in the Supply Chain
1.4 Catalysts for Outsourcing Trends
1.5 Benefits of Logistics Outsourcing
1.6 Third- and Fourth-Party Logistics
1.7 Career & Growth in Logistics and Supply Chain
2 Capacity management in logistics 12
2.1 Logistics goals and types
2.2 General capacity theory in logistics
2.3 Inbound and outbound operations
2.4 Terms and definitions in inbound and outbound logistics
2.5 Capacity management in inbound and outbound logistics
2.6 Capacity planning and management of Reverse logistics
3 Strategic level logistics 12
3.1 Strategic and Joint Interfaces
3.2 10 Logistics Requirements
3.3 Logistics Related Unified Action Partners
3.4 Joint Interdependence between facilities and departments
3.5 Multinational Logistics Operations
3.6 Logistics Support to Power Projection
4 Systems used in Ecommerce Logistics 12
4.1 Integration with stock & order processing systems,
4.2 Systems used in Inbound and outbound operations
4.3 Returns processing systems
4.3 Systems used for Value-added delivery options (premium / express
/ scheduled / location mapping)

59
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 4.5 Customer and Support Relationships
5 Integrating logistics into operations 12
5.1 Integrating Logistics into the Operations Process
5.2 Assessment for Logistics Operations
5.3 Planning Logistics Operations
5.4 Preparing for Logistics Operations
5.5 Executing Logistics Operations
5.6 Terminating partner Operations

Reference Books
 Course Material Prepared by LSC

60
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 5. Transportation for E-Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 5
2 Transportation Management 10
3 Transportation Management System 20
4 Socio Economic trends effecting Transportation 5
5 Future of transportation 5
Total 45

Objectives:
1. To understand the role of transportation in E-Commerce
2. To understand the process of transportation management
3. To analyse the socio-economic trends effecting transportation
4. To understand future of transportation

Learning Outcome:
After successful completion of course, learner will be able to:
CO1: Understand the basics concept of transportation management in E-Commerce.
(Level: Understand)

CO2: Understand the strategies used in planning transportation management system.

(Level: Understand)

CO3: Explain the systems used in transportation management. (Level: Understand)

CO4: Analyse the socio-economic factors that affect transportation. (Level: Analyse)

CO5: Understand the future of transportation and its upcoming tools. (Level:
Understand)

61
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction 5
1.1 What is Transportation Supply Chain?
1.2 Importance and functions of Transportation
1.3 Types of transportation, Transportation in India
1.4 Factors influencing transportation decision, Trade Compliance for
suppliers.
1.5 Role of Transportation in Supply Chain
1.6 Inbound, Outbound and shipment preparation in transportation
2 Transportation Management 10
2.1 What is Transportation Management
2.2 Techniques used in managing transportation, Transport Modalities
2.3 Types of & Strategies in Transport management (supplier relationship
management, Market intelligence and research on suppliers, carrier
selection and review, network optimization and review process.
2.4 Benefits and Risks analysis of various types of Transportation.
2.5 Equipment’s used in transportation
3 Transportation Management System 20
3.1 What is Transportation Management System?
3.2 Why It’s Important to Have a Transportation Management System
and its benefits to shippers.
3.3 Quality management systems used in Transportation.
3.4 Systems used in Transportation management:
• Master Data Management, Complete Transportation Order, Document
Verification, Order and Capacity Planning, Order Consolidation, Carrier
Selection, Non-Standard Order Management, Supply Chain Visibility,
Proactive Shipment Monitoring,
• Customer Service, FPA, Tendering Process Standardization
• Reporting, Performance Reviews, Sustainability
• Managed Transportation Services , EDI and Interfacing
• TMS and MTS Providers

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 4 Socio Economic trends effecting Transportation 5
4.1 Technology & Regulations Impact on the transport Industry
4.2 Trade Barriers and International diplomacy for global transportation
4.3 Increasing supply chain complexity due to demographics
4.4 Omni channel business models (Full truck load, Less than truck load)
5 Future of transportation 5
5.1 Future and Growth of Transportation Market by 2020
5.2 Developing competitive advantage
5.3 Upcoming tools and techniques in transportation

Reference Books
 Course Material Prepared by LSC

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 6. Reverse Logistics for E-Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 9
2 Reverse Processes 9
3 Prospects of Reverse Logistics 9
4 Creating value through reverse logistics 9
5 Technology and Reverse Logistics 9
Total 45

Objectives:
1. To understand the role of Reverse Logistics in E-Commerce
2. To understand the prospects of reverse logistics
3. To create a value through reverse logistics
4. To understand the role of technology in reverse logistics

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the basics concepts of reverse logistics in E-Commerce. (Level:

Understand)

CO2: Understand the process involved in reverse logistics. (Level: Understand)

CO3: Explain the prospects and systems used in reverse logistics (Level:
Understand)

CO4: Understand how to creating value in business through reverse logistics (Level:
Understand)

64
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction 9
1.1 What is Reverse Logistics & its importance in Ecommerce?
1.2 Reverse Logistics challenges for ecommerce
1.3 Trends in Reverse Logistics
1.4 Implementing the right reverse logistics strategy?
1.5 Types of returns in reverse logistics
2 Reverse Processes 9
2.1 Forward vs. Reverse Logistic
2.2 Stages in Reverse logistics: Gatekeeping, Collection, Sorting stage,
Processing stage.
2.3 Challenges and barriers in Reverse Process
2.4 Tools and applications in Reverse logistic operations
3 Prospects of Reverse Logistics 9
3.1 Shipping or redistribution system
3.2 Information system
3.3 Performance management
3.4 Innovations in Reverse Logistics
3.5 Reverse Logistic Market Prospects
4 Creating value through reverse logistics 9
4.1 Network design and management integrating reverse logistics,
General strategic decisions, target markets, networks, products,
Processes
4.2 Strategic, tactical, and operational decisions specific to Reverse
logistics
4.3 Monitoring and controlling the value of reverse logistics
4.4 Maintaining partnerships using reverse logistics.
5 Technology and Reverse Logistics 9
5.1 New Technology Trends in Reverse Logistics
5.2 Digital Transformation in Reverse Logistics

65
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 5.3 AI for Reverse Logistics

Reference Books
 Course Material Prepared by LSC

66
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 7. Last Mile Operations
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 9
2 Last Mile Processes 9
3 Metrics 9
4 Customer service 9
5 Prospects of Last Mile Logistics 9
Total 45

Objectives:
1. To understand Last Mile Operations in E-Commerce
2. To understand the different processes of Last Mile
3. To understand the customer services
4. To understand the prospects of future of last mile logistics.

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the basics concept of Last mile logistics in E-Commerce. (Level:
Understand)

CO2: Understand the processes involved in Last mile logistics. (Level: Understand)

CO3: Understand various metrics and customer services processes to be followed in

last mile logistics. (Level: Understand)

CO4: Explain the prospects of last mile logistics. (Level: Understand)

67
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction 9
1.1 What is Last Mile in Ecommerce?
1.2 Importance of Last Mile in the supply chain
1.3 Last Mile Delivery challenges for ecommerce
1.4 Trends in Last Mile delivery
1.5 Route optimization in Last Mile operations
2 Last Mile Processes 9
2.1 Delivery Process & its challenges
2.2 Reverse pickup process in Last mile operations
2.3 Challenges in Reverse Pickup process
2.4 Tools and applications in Last Mile operations
2.5 Considerations for effective last mile logistics strategy
3 Metrics 9
3.1 Metrics to measure in last file
3.2 Automation and technology driving metrics.
4 Customer service 9
4.1 Customer service and its importance
4.2 Good and bad customer service (Dos and Don’ts of customer
service) 4.3 Relationship between metrics and customer service.
5 Prospects of Last Mile Logistics 9
5.1 Innovations in Last Mile Logistics
5.2 Technology Trends in Last Mile Delivery
5.3 Last Mile Delivery Market Future Prospects

Reference Books
 Course Material Prepared by LSC

68
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme at
Semester IV

1. Management Accounting
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Management Accounting 12
2 Analysis and Interpretation of financial Statement 12
3 Fund Flow Statements and Cash Flow Statement 12
4 Budget and Budgetary Control 12
5 Cost flow statement 12
Total 60

Objectives:
1. To enable the students to understand the concept and relevance of
management Accounting
2. To provide the students an understanding about the use of accounting and
costing data for planning, control and decision taking
3. To make students understand the various costing techniques applied in
different industries to ascertain the cost of products and services

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the importance of management accounting as a key input for

managerial/ financial decision making. (Level: Understand)

CO2: Analyse and interpret financial statements for business. (Level: Analyse)

CO3: Compare budgets and apply budgetary control methods. (Level: Analyse)

CO4: Understand the various costing techniques and prepare various cost flow statements.
(Level: Create)

69
B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Management Accounting 12
Nature and Scope – Difference between Cost Accounting, Financial
Accounting and Management accounting – Recent Trends in
Management Reporting.
2 Analysis and Interpretation of financial Statement 12
Meaning- Types and Methods of Financial Analysis – Comparative
statements – Trend Analysis – Common size statements (a general
discussion only). Ratio Analysis: - Meaning –Nature – uses and
limitations of Ratios –liquidity, profitability, Turnover, Solvency,
Leverage, Market test ratios – Constructions of Financial Statements
from ratios –Judgment of financial stability through ratios
3 Fund Flow Statements: Meaning and concept of fund – Current and 12
Non- Current Accounts – Flow of Fund –Preparation of Fund flow
statements – uses and significance
Cash Flow Statement: Difference between fund flow statement and
cash flow statements – Preparation of cash flow statements as per AS-3
Norms – Direct and Indirect methods.
4 Budget and Budgetary Control 12
Meaning, - establishing a system of Budgetary Control – Preparation of
Sales - Production - Cash Budget - Fixed and Flexible budgets, Master
budget - Zero based budgeting (ZBB)-Performance budgeting
5 Cost flow statement: 12
Meaning, Definition, Uses and Limitations-Differences between funds
flow statement and cash flow statement-Preparation of Cash flow
statement (AS-7): Direct method and Indirect Method.

Reference Books
 Dr. S.N. Maheswari: Management Accounting
 Made Gowda: Management Accounting
 Dr. S.N. Goyal and Manmohan: Management Accounting
 B.S. Raman: Management Accounting
 R.S.N. Pillai and Bagavathi: Management Accounting
 Foster: Financial Statement Analysis, Pearson Education.
 PN Reddy & Appanaiah: Essentials of Management Accounting.

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 2. Human Resources Management
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction to HRM 9
2 Human Resource Planning 9
3 Promotion, Transfer, Career Planning & Performance 9
Appraisal
4 Employee Training and Development 9
5 Occupational Safety and Health 9
Total 45

Objectives:
1. To develop competencies and knowledge of students to become Human
resource management professionals
2. To help Students to understand Human resource management
3. To understand the importance of employee training and development
4. To understand career planning and performance appraisal

Learning Outcome:
After the successful completion of course, learner will be able to:
CO1: Understand the basic concepts of HRM. (Level: Understand)
CO2: Demonstrate Human Resource Planning and its process. (Level: Understand)
CO3: Apply the knowledge of Human Resource Management in the real‐life
situation. (Level: Apply)
CO4: Understand the occupational safety and health. (Level: Understand)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to HRM 9
Functions of HR Management - Qualities of HR Manager-Role of HR
Executives International Human Resource Management - Concepts of
IHRM Approaches to IHRM-Features of IHRM - Importance of IHRM
- Factors affecting IHRM
2 Human Resource Planning 9
Objectives of HR Planning-HR Planning at different Planning Levels-
Conceptual Process of HR Planning Job Analysis and Design: Job
Analysis Information - Uses of Job Analysis - Process of Job Analysis-
Methods of collecting Job Analysis Data-Job Description. Recruitment
and Selection-Recruitment Policy Objectives of Recruitment- Selection
Procedure-Essentials of Selection Procedure-Steps in Selection
Procedure
3 Promotion, Transfer, Job Rotation & Career Planning, Career 9
Development-Need for Career Planning, Career Development-
Suggestions for Effective Career Development.
Performance Appraisal- Evaluation Process-Performance Appraisal
Methods-Management by Objectives- Behaviorally Anchored Rating
Scale-Pitfalls in Performance Appraisal-Use of Performance Appraisal.
4 Employee Training and Development 9
Steps in Training Programmes - Training Evaluation- Areas of
Training-Importance of Learning-Employee Training Methods-
Evaluating Management Development Program Compensation
Management-Process of Job Evaluation-Techniques of Job Evaluation-
Advantages of Job Evaluation-Types of Incentive Plans-Employee
Benefits-Objectives of Employee Benefits.
5 Occupational Safety and Health 9
Causes of Safety and Health problems at the workplace- Provisions to
prevent Accidents in the workplace-Stress and Consequences on
Employee Performance. Grievance Handling-Concept of Grievance-
Causes of Grievance-Effective Grievance Redressal – Steps in
Grievance Redressal Procedures. Discipline Action-Aims and
Objectives of Discipline-Forms and
Types of Discipline-Principles of Maintaining Discipline-Disciplinary
Procedure-Types of Disciplinary Actions-Dismissal.

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
Reference Books
 VSP Rao, Human Resource Management: Text and cases, First edition, Excel Books,
New Delhi - 2000.
 Dr. R. Venkatapathy & Assissi Menacheri, Industrial Relations & Labour Welfare,
Adithya Publications, CBE, 2001.
 Robert L. Gibson and Marianne H. Mitchell, Introduction to Counseling and
Guidance, VI edition, PHI.

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 3. Hub & Line Operations

Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 12
2 Inbound Logistics 12
3 Outbound Logistics 12
4 Machines & Equipment 12
5 Prospects of Line haul Logistics 12
Total 60

Objectives:
1. To understand the concepts of Hub & Line Operations.
2. To understand the inbound and outbound logistics
3. To understand the machines used, types of sorters available.
4. To understand the role of technology in Line Haul Logistics

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Understand the basics of Hub and line operations in Ecommerce. (Level:
Understand)

CO2: Explain inbound and outbound logistics. (Level: Understand)

CO3: Analyse the machines and equipment used in hub operations. (Level: Analyse)

CO4: Explain the prospects of line haul logistics (Level: Understand)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction 12
1.1 What is Hub and line Logistics in Ecommerce?
1.2 Importance of line haul Logistics in Ecommerce
1.3 Line haul challenges for ecommerce
1.4 Trends in Line haul Logistics
1.5 How to optimize a Line Haul or Line Haul Network?
1.6 What are the results of optimizing a Line Haul or Line Haul
Network?
2 Inbound Logistics 12
2.1 What is Inbound Logistics?
2.2 Objectives of Inbound Logistics
2.3 Steps in Inbound Process
2.4 Role of Inbound Supply chain Management in ecommerce logistics
3 Outbound Logistics 12
3.1 What is Outbound Logistics?
3.2 Objectives of Outbound Logistics
3.3 Steps in Outbound process
3.4 What are the Differences Between Inbound and Outbound
Logistics?
3.5 Tools Utilized by Both Inbound and Outbound Logistics
4 Machines & Equipment 12
4.1 Introduction to the machines & equipment used
4.2 Types of sorters
4.3 Types of equipment to handle
4.4 Equipment and machine handling Compliances
5 Prospects of Line haul Logistics 12
4.1 Innovations in Line Haul Logistics
4.2 New Technology Trends in Line Haul Logistics

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 4.3 Future Automated Line Haul Processes
4.4 Line Haul Market Prospects

Reference Books
 Course Material Prepared by LSC

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 4. E-Commerce Customer Service

Modules at a Glance

Sr. No. Modules No. of

lectures
1 Creating the Customer-Centric Organization 9
2 Communicating Effectively with Customers 9
3 Customer Service Strategies 9
4 Managing the Customer Encounter 9
5 Customer Service Tools 9
Total 45

Objectives:
1. To understand the concept of customer service in E-Commerce.
2. To understand, how to communicate effectively with customers
3. To understand and implement different strategies for customer services
4. To implement different customer service tools

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Demonstrate how to create customer centric organization. (Level: Apply)

CO2: Understand how to communicate effectively with customers. (Level:

Understand)

CO3: Apply strategies in managing customers encounters. (Level: Apply)

CO4: Analyse the different tools used in customer service. (Level: Analyse and
Apply)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Creating the Customer-Centric Organization 9
1.1 Championing Customer Service
1.2 In-Focused or Customer-Focused: Where Do You Stand?
1.3 Building a Winning Service Strategy
1.4 Better Service through Surveys: Questionnaires, Focus Groups, and
Interviews
2 Communicating Effectively with Customers 9
2.1 Developing Active Listening Skills
2.2 Speaking in the Positive: Words and Tone of Voice
2.3 Body Language: Yours and Theirs
2.4 Sending a Message Through Physical Surroundings
2.5 Improving Verbal communication
2.6 Understanding Your Customer’s Communication Style
3 Customer Service Strategies 9
3.1 Anticipating Needs - The Key to Your Customer’s Heart
3.2 Ten Principles to Keep Your Clients Happy and Loyal!
3.3 Exceeding Your Clients’ Expectations
3.4 The Value of Customer Service Training for Your Staff
3.5 7 Ways to Make Your Customers Feel Important
3.6 Recovering from Customer Service Blunders
3.7 Five Customer Service Commandments
3.8 When It is Time to Fire a Customer
4 Managing the Customer Encounter 9
4.1 Showing Customers That You Value Their Business
4.2 Understanding Customer Behaviour and Creating Positive
Outcomes
4.3 Asking the Right Questions
4.4 Dealing Effectively with Customer Hand-Offs

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 4.5 Making the Customer’s Problem Your Problem
4.6 Telling the Customer “No”
4.7 Closing the Customer Encounter
4.8 Following Through with the Customer
5 Customer Service Tools 9
5.1 The Client Needs Analysis (CNA)
5.2 The Customer Service Survey & Analysis

Reference Books
 Course Material Prepared by LSC

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 5. Outsourcing in E-Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 9
2 Ecommerce Outsourcing 9
3 Outsourcing Strategic Assessment 9
4 Outsourcing Risk Management 9
5 Future of E-Commerce Outsourcing 9
Total 45

Objectives:
1. To understand the role of Outsourcing in E-Commerce.
2. To understand and apply strategic assessment of outsourcing
3. To understand and apply Risk management in outsourcing
4. To understand the future of e-commerce outsourcing

Learning Outcome:
After the successful completion of course, learner will be able to:

CO1: Understand how outsourcing works in E-Commerce. (Level: Understand)

CO2: Understand the future of E-Commerce Outsourcing. (Level: Understand)

CO3: Analyse strategic assessment for outsourcing. (Level: Analyse)

CO4: Describe the risks involved in outsourcing risk management. (Level:

Understand)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction-- 9
1.1 What is Outsourcing?
1.2 Why do companies outsource?
1.3 When to Outsource?
1.4 How to implement outsourcing?
1.5 Problems with outsourcing
2 Ecommerce Outsourcing 9
2.1 What is Ecommerce Outsourcing?
2.2 How do Ecommerce Outsourcing help Business?
2.3 The Big Benefits of Outsourcing Your eCommerce
2.4 Best countries for Ecommerce Outsourcing and why?
3 Outsourcing Strategic Assessment 9
3.1 Business Value Assessment
3.2 Operational Assessment
3.3 Financial Assessment
3.4 Risk Assessment
3.5 Integrating the four risk elements
4 Outsourcing Risk Management 9
4.1 Hidden Cost of Outsourcing
4.2 Models of Outsourcing
4.3 What risk are there with outsourcing?
4.4 Techniques and tools to assess risk
5 Future 9
5.1 Will outsourcing continue to grow in the years to come?
5.2 Future outsourcing trends
5.3 Future of outsourcing in India
Reference Books
 Course Material Prepared by LSC

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 6. Fulfilment Operations
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction to fulfilment operations 9
2 Fulfilment Models 9
3 Logistics and Fulfilment Services 9
4 Technology in fulfilment 9
5 Prospectus in Fulfilment 9
Total 45

Objectives:
1. To understand the role of Fulfilment operations in E-Commerce.
2. To gain the knowledge about different fulfilment models
3. To understand the role of technology in fulfilment
4. To understand the fulfilment of Bundled Orders using technology

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Describe the basics concepts of fulfilment operations in E-Commerce. (Level:

Understand)

CO2: Analyse the various fulfilments models available for E-Commerce operations.
(Level: Understand)

CO3: Explain the relationship between logistics and Fulfilment and its prospectus.
(Level: Understand)

CO4: Explain the importance of technology in fulfilment. (Level: Understand)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to fulfilment operations 9
1.1 What is Fulfilment?
1.2 Understanding ECommerce Fulfilment
1.3 Logistics Organization Forms in E-Commerce
1.4 Characteristics of Fulfilment Service
2 Fulfilment Models 9
2.1 Fulfilment offered as a key service
2.2 Fulfilment offered by sales platforms
2.3 Fulfilment offered by logistics service providers
2.4 Fulfilment offered by other market players
3 Logistics and Fulfilment Services 9
3.1 Key Drivers
3.2 Warehousing Aspects
3.3 Freight Transit
3.4 Packaging
4 Technology in fulfilment 9
4.1 Fulfilment Processes & platforms
4.2 E-Fulfilment and Customer retention strategies
5 Prospectus in Fulfilment 9
5.1 Fulfilment of Bundled Orders using technology
5.2 Mini Fulfilment via tech

Reference Books
 Course Material Prepared by LSC

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 7. Packaging for E-Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction to packaging 9
2 Types and Functions of Packaging 9
3 Understanding the Brand 9
4 The Concept of Brand Equity 9
5 The Packaging Journey in E-Commerce 9
Total 45

Objectives:
1. To understand the concept of packaging E-Commerce
2. To understand in detail the process of packaging
3. To understand what is brand and brand equity
4. To understand the pre and post operations of packaging

Learning Outcome:
After the successful completion of course, learner will be able to:

CO1: Define the concept of packaging in E-Commerce. (Level: Understand)

CO2: Describe the types and functions of packaging. (Level: Apply)

CO3: Explain the concept of brand equity. (Level: Understand)

CO4: Apply the packaging process in E-Commerce. (Level: Apply)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction to packaging 9
1.1 Brief Introduction
1.2 Definition of Key Terms
1.3 What is Packaging
1.4 The origins of packaging
1.5 Packaging and the Modern Industrial Society
1.6 The Modern Packaging Industry
2 Types and Functions of Packaging 9
2.1 Types of Packaging
2.2 Packaging Materials
2.3 The Functions of Packaging
3 Understanding the Brand 9
3.1 What is a Brand?
3.2 Elements that make up a Brand
3.3 Is there a difference between a Brand, a Product and a company?
3.4 Brand History
3.5 The marketing matrix
3.6 The basic brand development process
3.7 Guidelines for good brand management
4 The Concept of Brand Equity 9
4.1 Motivations for Brand Equity
4.2 Rationale for Studying Brand Equity
4.3 Customer-based brand equity
4.4 Brand Knowledge
4.5 Guidelines for Managing Customer-Based Equity
4.6 Complementary Approaches to Measuring Customer-Based Equity
4.7 Asset Dimensions of Brand Equity

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 4.8 A five assets model of brand equity (Benefits of customer-based
brand equity)
5 The Packaging Journey in E-Commerce 9
5.1 The journey
5.2 Consumer research
5.3 Order
5.4 Inbound logistics
5.5 Preparation of orders
5.6 Picking
5.7 Sorting
5.8 Packing
5.9 Shipment preparations
5.10 Outbound logistics
5.11 Order delivery and receipt
5.12 Returns
Reference Books
1. Course Material Prepared by LSC

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 Nagindas Khandwala College (Autonomous)

Syllabus and Question Paper Pattern

of Courses of
Bachelor of Management Studies
(Ecommerce Operations)

Third Year

Semester V and VI

Under Choice Based Credit, Grading and Semester System

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 THIRD YEAR
Sr. Sr. Credit
Semester V Subject code Credit Semester VI Subject code
No. No. s

DSE (Any 2 out of 3) DSE (Any 2 out of 3)

1. Revenue 2251UEORMP 1. 2261UEOREC

Regulatory
Management &
2. 2252UEOPC 2 2. Environment of E 2262UEOIEC 2
Pricing
Commerce
3. 2253UEODEI 3. 2263UEOMT
Principles of
International E
Cataloguing
Commerce
2

2
Documentation
Multimodal
for Exports &
Transportation
Imports
4. Apprenticeship I 2254UEOAPP 22 4. Apprenticeship II 2264UEOAPP 22

26 26

Note:

 CIA Mark for Apprenticeship will be provided by LSC.

 Exam on Apprenticeship comprises Report Evaluation, and Viva - conducted by
Collaboration Inst.
 Appropriate QP will be embedded in Apprenticeship Training to make the graduates industry-
ready

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme at
Semester V
DSE Courses (Any TWO of THREE must be opted by Student)
1. Revenue Management & Pricing
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 06
2 Revenue Management Techniques 06
3 Pricing 06
4 Pricing and Revenue Management in Supply chain 06
5 Emerging Issues in Revenue Management 06
Total 30

Objectives:
1. To understand the concepts of Revenue management and pricing.
2. To apply various techniques of Revenue Management.
3. To understand the different types of pricing available
4. To understand the implementation of revenue management in supply chain.
5. To study the impacts and future of revenue management.

Learning Outcome:
CO1: Describe the basics concepts of revenue and risk management in Ecommerce.
(Level: Understand)

CO2: Demonstrate and understanding of the different methods of pricing. (Level:

Understand)

CO3: Apply different revenue management techniques. (Level: Apply)

CO4: Interpret different strategies of revenue management in supply chain (Level:

Apply)

CO5: Understand the emerging issues in revenue and price management. (Level:
Understand)

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B.M.S. E-Commerce 2022-23 Nagindas Khandwala College (Autonomous)
 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction 06
1.1 What is Revenue Management
1.2 What is Pricing?
1.3 Difference between Revenue Management and Pricing
1.4 Role of Revenue Management in the Supply Chain
2 Revenue Management Techniques 06
2.1 Sale or Promotional Pricing
2.2 Price Matching
2.3 Markdowns
2.4 Unlimited use pricing
2.5 Overbooking
2.6 Bundling and unbundling
2.7 Free as a price
2.8 Customer Reward Programs
3 Pricing 06
3.1 Overview
3.2 Types of Pricing
a. Cost based pricing
b. Market based pricing
c. Value based pricing
d. Customer based pricing
e. Location based pricing
f. Auction based pricing
3.3 Pricing Strategies
4 Pricing and Revenue Management in Supply chain 06
4.1 Conditions under which Revenue Management has the greatest
effect
4.2 Revenue Management for multiple customer segments

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 4.3 Revenue Management for perishable assets
4.4 Revenue Management for Seasonal Demand
4.5 Revenue Management for bulk and spot customers
5 Emerging Issues in Revenue Management 06
5.1 The impact of Financial Reporting on Revenue Management
5.2 The Future of Revenue Management
5.3 Trends and Directions

Reference Books
 Course Material Prepared by LSC

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 2. Principles of Cataloguing
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Principles of Cataloguing 06
2 Rules and Authorities 06
3 Information Technology Infrastructure 06
4 MIS in Cataloguing 06
5 Compliances in Cataloguing 06
Total 30

Objectives:
1. To understand the concept of Cataloguing in E-Commerce
2. To understand the rules, regulations and responsibilities of Cataloguing
Authority.
3. To understand the requirement of hardware and software for cataloguing
4. To perform data management

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Describe the principles of Cataloguing. (Level: Understand)

CO2: Describe and implement the rules, regulations and responsibilities of

authorities in Cataloguing. (Level: Understand and Apply)

CO3: Apply the technology infrastructure required for Cataloguing. (Level: Apply)

CO4: Demonstrate compliances in Cataloguing. (Level: Apply)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Principles of Cataloguing 06
1.1 Different principles used in cataloguing
1.2 International Cataloguing Principles
1.3 Skills used in cataloguing
1.4 Building a Catalog Team
1.5 Strategies used in cataloguing
2 Rules and Authorities 06
2.1 Rules and Authorities
2.1 Regulatory authority and guidelines for cataloguing
2.2 Responsibilities of cataloguing authority
2.3 Rules for product cataloguing
2.4 Rules for Price Cataloguing
2.5 Interdepartmental Communication regarding cataloguing
3 Information Technology Infrastructure 06
3.1 Role of information analysis
3.2 Hardware and Software
3.3 Information Technology Security
4 MIS in Cataloguing 06
4.1 Databases and Storage
4.2 Shelf life of product data
4.3 Expiry of data
5 Compliances in Cataloguing 06
5.1 Digital Repository
5.2 Cataloguing digital content as per job roles
5.3 Cataloguing digital content as per business verticals
5.4 Content Management system
Reference Books
Course Material Prepared by LSC

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 3. EXPORT AND IMPORT DOCUMENTATION

Modules at a Glance
Sr. Modules No. of
No. lectures

1 Introduction to Export and Import 12 Hrs Basics of Exports 9

2 Documentation Framework and Contracts 15 Hrs Aligned 9
Documentation System
3 Payments and Finance 15 Hrs Factors 9
4 Quality Control and Clearance of Cargo 15Hrs Objective of Quality 9
Control
5 Customs Clearance, Risk and Insurance Policy 15 Hrs Customs Clearance 9
of Export Cargo
Total 30

Objectives:
 To familiarize the student with the basic concept of formalities for export trade, and
the documentation process required for import and export.

Course Outcomes:
After successful completion of course, learner will be able to:
CO1: Recognize the impact of information and communication technologies, especially of
the internet in business operations. (Level: Analyse and Apply)
CO2: Recognize the fundamental principles of eBusiness and eCommerce. (Level: Analyse
and Apply)
CO3: Explain the security protocols and the issues in internet security. (Level: Understand)

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 Detailed Syllabus
Module Topic No of
Lectures
1 Introduction to Export and Import 12 Hrs Basics of Exports - 9
Classification of goods - Preparation for Exports
- Methods of Exporting - Export Marketing Organizations - Functions
- Registration formalities IEC Number -
Procedure of obtaining IEC Number - RCMC (Registration Cum
Membership Certificate) –Export Credit Guarantee
Council (ECGC) - Application for import and export of restricted
items.

2 Documentation Framework and Contracts 15 Hrs Aligned 9

Documentation System: Commercial Documents -
Auxiliary Commercial Documents - Regulatory Documents -
Documents related to goods - Documents related to
Shipment - Documents related to Payments - Documents related to
Inspection - Documents related to Excisable
Goods - Types of Contracts - Export Contracts.

3 Payments and Finance 15 Hrs Factors - Methods of receiving Payment 9

- Instruments of Payments-Letter of
Credit Pre-shipment Finance - Post-shipment Finance - Post-shipment
Credit in Foreign Currency - Negotiation of
documents with bank - CENVAT - Duty Draw back
4 Quality Control and Clearance of Cargo 15Hrs Objective of Quality 9
Control - Methods - Procedure for Pre-shipment
Inspection - Role of Clearing and Forwarding Agents – Role of
Inspection Agents-Clearance of Cargo Central Excise
Clearance Procedure - Central Excise Clearance Option - Shipment of
Export Cargo

5 Customs Clearance, Risk and Insurance Policy 15 Hrs Customs 9

Clearance of Export Cargo - Customs Clearance of
Import Cargo - Risk: Types - Types of cover issued by ECGC - Cargo
Insurance. Processing of an export order - Major
laws governing export contract.

Text & Reference Books:

1. RAMA, GOPAL C. (2008) Export Import Procedures Documentation and Logistics.
New Age International Publishers: New Delhi.
2. KHUSHPAT, S. J. (2013) Export Import Procedures and Documentation. Himalaya
Publishing House: New Delhi.
3. PAWAN, KUMAR (2001) Export of India’s Major Products Problems and Prospects.
New Century Publications: New Delhi.
4. KAPOOR, D. C. (2002) Export Management. Vikas Publications: New Delhi.

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 5. CHERUNILAM, F. (2004) International Trade and Export Management. Himalaya
Publications: New Delhi.

Websites:
1. www.cbec.gov.in/customs/cs-act/cs-act-idx.htm (Central Board of Excise and
Customs - Customs Act, 1962, Customs Tariff Act – 1975, Other Acts)
2. www.epckenya.org/(Export Promotion Council)
3. commerce.nic.in/MOC/index.asp (Ministry of Commerce and Industry)
4. www.dgft.gov.in/ (Directorate General of Foreign Trade)

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 Apprenticeship I

Course Outcome:

After successful completion of Apprenticeship, learners will be able to:

CO1- Apply knowledge of Ecommerce Operations to real life work situations. (Level: Apply)

CO2- Evaluate the supply chain methods of Ecommerce Operators. (Level: Evaluate)

CO3- Compare the functioning of different Ecommerce Operators. (Level: Evaluate)

CO4-Apply managerial skills for effective functioning of Ecommerce Operations. (Level:

Apply)

The students would be onboarded in Logistics Processes of companies by the Logistics

Sector Skill Council for Apprenticeship Training. The duration of Apprenticeship Training is
6 months. During Apprenticeship Training students would be assigned in live processes by
companies.

Being a legal engagement, students would receive a monthly stipend during Apprenticeship
Training as per the existing norms.

On completion of the Apprenticeship Training, students shall submit Apprenticeship Report

in the form of Work Diary to the Collaborating Institutions. The Report would be evaluated
and Viva conducted by the Collaborating Institution.

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 Syllabus of Courses of
Bachelor of Management Studies (E-Commerce Operations)
Programme at
Semester VI
DSE Courses (Any TWO of THREE must be opted by Student)
1. Regulatory Environment of E Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 06
2 Legal Issues and challenges faced by Ecommerce Businesses 06
3 Investment and regulations in the Ecommerce space in India 06
4 Payment Mechanism for Ecommerce 06
5 Taxation of Ecommerce Transaction 06
Total 30

Objectives:
1. To understand the need of Regulatory Environment in E-Commerce
2. To understand Legal Issues and challenges faced by Ecommerce Businesses
3. To understand the investment and regulation in ecommerce space
4. To understand and implement the payment mechanism for ecommerce
5. To understand and implement the taxation system of ECommerce

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Explain the regulatory environment in E-Commerce. (Level: Understand)

CO2: Describe legal issues and challenges in E-Commerce. (Level: Understand)

CO3: Explain the investment and regulations in E-Commerce. (Level: Understand)

CO4: Illustrate the application of payment mechanism for E-Commerce. (Level:

Apply)

CO5: Demonstrate an understanding for taxation mechanism for E-Commerce.

(Level: Apply)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction: 06
1.1 Introduction
1.2 Business Models facilitated by e-commerce
1.3 Need for regulation of e-commerce in India
1.4 Legal validity of Ecommerce Transaction in India
1.5 Legislation on Ecommerce in India
2 Legal Issues and challenges faced by Ecommerce Businesses 06
2.1 Privacy
2.2 Intellectual Property
2.3 Free Speech
2.4 Taxation
2.5 Computer Crimes
2.6 Consumer Protection
2.7 Other legal Issues
3 Investment and regulations in the Ecommerce space in India 06
3.1 What constitute Ecommerce under the FDI Policy
3.2 Guidelines for FDI on Ecommerce
3.3 Recent Developments
4 Payment Mechanism for Ecommerce 06
4.1 What is Ecommerce payment systems?
4.2 Advantages of ecommerce system
4.3 Types of Payment Methods in ecommerce
5 Taxation of Ecommerce Transaction 06
5.1 Development in India and subsequent taxation of Ecommerce
5.2 Issues and Problems in Taxing Ecommerce Transactions
5.3 Current and Future trends in Ecommerce
Reference Books
1. Course Material Prepared by LSC

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 2. International E-Commerce
Modules at a Glance

Sr. No. Modules No. of

lectures
1 Introduction 06
2 Cross Border Ecommerce 06
3 Export and Import in India 06
4 Cross-border markets and common governance 06
5 Future of Cross Border Ecommerce 06
Total 30

Objectives:
1. To understand the aspects of International E Commerce
2. To understand the process of Import and Export of E-Commerce of India
3. To understand the criteria to sell products abroad
4. To understand the governance system
5. To understand Future of Cross Border Ecommerce

Learning Outcome:
After successful completion of course, learner will be able to:

CO1: Explain the Importance of international E-Commerce. (Level: Understand)

CO2: Describe and illustrate an understanding of export and import process. (Level:
Understand)

CO3: Understand the cross-border markets and regulations. (Level: Understand)

CO4: Understand the future of cross-border E-Commerce in India. (Level: Understand)

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 Detailed Syllabus:
Sr. Modules / Units No of
No. Lectures
1 Introduction: 06
1.1 What is International Ecommerce?
1.2 Importance of International Ecommerce
1.3 Advantages of International Ecommerce
1.4 Challenges of International Ecommerce
1.5 What are the risks of International Ecommerce?
2 Cross Border Ecommerce 06
2.1 Why Online Sellers Should Expand Internationally?
2.2 When is a company ready to sell abroad?
2.3 How should a company determine market entry strategy?
2.4 How to identify market opportunities and create a sell forecast?
3 Export and Import in India 06
3.1 Export and Import procedure
 Commercial Invoice
 Air Waybills
 Bill of Lading
 Bill of Exchange
 Certificate of Origin
 Packing List
 Letter of Credit
3.2 Steps Involved in the Processing of an Export Order
3.3 Import taxes and duties
4 Cross-border markets and common governance 06
4.1 Benefits of cross border markets
4.2 International legislation in Ecommerce
4.3 International Ecommerce strategy
4.4 Impact of Ecommerce on international trade

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 5 Future of Cross Border Ecommerce 06
5.1 Emerging Trends in Cross Border E-commerce that Define the
Future of Retail
5.2 Why Is Cross-Border E-Commerce the Future Of E-Commerce
Industry?
5.3 Why Cross-Border E-Commerce Will Be Crucial to the Future of
Manufacturing

Reference Books
1. Course Material Prepared by LSC

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 3. MULTI-MODAL TRANSPORTATION

Modules at a Glance
Sr No Topic No. of
Lectures
1 Transportation Systems & Multi modal Transport 9
2 How to organise Multi modal transport-Role of Containerisation in 9
MMT
3 Multi modal Transportation Act & Procedures-MMTG Act of 1993 9
4 MMT and Indian Railways 9
5 Multi modal transport & Practice Today 9
Total 45

Objective:
 Introduce Multi-modal and Intermodal Transport concepts.
 Explain Regulatory framework and policies for Multi-modal transportation.
 Describe Indian Railways’ initiatives to promote Multimodal Logistics in India.
 Overview evolution of infrastructure facilitating Multi-modal Logistics in India.

Course Outcomes:
After successful completion of course, learner will be able to:
CO1: The importance and role played by Multi-modal transport in the efficient and cost-
effective movement of cargo
CO2: Types of multi-modal movement and the role of containerisation for security and speed
CO3: The provisions and procedures for Exim trade and INCOTERMS
CO4: Indian Government’s policies and vision R for development of seamless multi-modal
transport.

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 Detailed Syllabus
Module Topic No of
lectures

1 Transportation Systems & Multi modal Transport –Concept of Multi 9

modal & Intermodal Transport – introduction
to Multi modal transport, the difference between Multi modal and
Intermodal transport-Type of transport Modes
– detail and characteristics of air, road, rail, water, pipelines, package
carriers-Need, Aim and Key Issues of Multi
modal transport.
2 How to organise Multi modal transport-Role of Containerisation in 9
MMT- history, utility, types, ease of handling,
cost saving-Types of Multi modal transport – combined container
transport, rolling Road & forwarding of trailers,
RORO & LASH transportation-National Multi modal Transport
Committee (NMTC) and Logistics Policy of India – key
features and importance
3 Multi modal Transportation Act & Procedures-MMTG Act of 1993- 9
Custom procedures for Export & Import - Bill Of
Lading – Hague Rules, Visby Rules, Hamburg Rules, Voyage by
Sea-INCOTERMS – meaning, explanation, list, and
types
4 MMT and Indian Railways-PFT Policy – maintenance of rolling 9
stock, cargo handling, customs, etc-Warehousing
Policy – stuffing, de-stuffing, stacking, use of MHE, etc-Layout and
design of Multi modal Logistics parks
5 Multi modal transport & Practice Today-India’s growing conflict 9
between Trade & transport – issues, policy,
problems & pricing-Integrated Transport – Bharatmala, Sagarmala,
IWT, DFC, the concept of ICP ( International
Check Posts-Scenario in India and neighbouring countries with a case
study

TEXT BOOKS
 Course Material Prepared by LSC

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 Apprenticeship II

Course Outcome:

After successful completion of Apprenticeship, learners will be able to:

CO1- Apply knowledge of Ecommerce Operations to real life work situations. (Level: Apply)

CO2- Evaluate the supply chain options of Ecommerce Operators. (Level: Evaluate)

CO3- Compare the functioning of different Ecommerce Operators. (Level: Evaluate)

CO4-Apply managerial skills for effective functioning of Ecommerce Operations. (Level:

Apply)

The students would be onboarded in Logistics Processes of companies by the Logistics

Sector Skill Council for Apprenticeship Training. The duration of Apprenticeship Training is
6 months. During Apprenticeship Training students would be assigned in live processes by
companies.

Being a legal engagement, students would receive a monthly stipend during Apprenticeship
Training as per the existing norms.

On completion of the Apprenticeship Training, students shall submit Apprenticeship Report

in the form of Work Diary to the Collaborating Institutions. The Report would be evaluated
and Viva conducted by the Collaborating Institution.

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