NetBanking & SMS Banking application form

For Bank’s Use Only PLEASE USE CAPITAL LETTERS Date: d d m m y y y y

Branch name:
Branch code:

e-Mail:

Mobile: + 8 8 0 1 Date of Birth: d d m m y y y y

CIF/Customer ID:

Customer Name:

Account Number
Service(s) required (Please Tick)
i) - Netbanking SMS Banking

ii) - Netbanking SMS Banking

iii) - Netbanking SMS Banking

Fund Transfer Yes No OTP e-Mail SMS Both

I/we confirm that I/wehave read and understood the terms and conditions governing Netbanking & SMS Banking services(asapplicable) and agree to comply
with the same.I/we also confirm thatI/we have read and understood the bank’s schedule of fees and charges and unconditionally accept the same.

I/we shall be solely responsible for any instruction/transaction done through NetBanking & SMS Banking services using my ID and Password in the accounts
mentioned above.I/we authorize NCCBL to debit my/our account for any fees and charges, if applicable, to get the NetBanking & SMS banking
services.

Customer Name Signature with Date

st
1 Applicant Name

2nd Applicant Name

Conditions: 1.In case of joint account all signatories must sign the enrollment form.
2. For Internet Banking ID, only primary account holder will receive the user ID and Password.

For Branch Use Only Date: d d m m y y y y

CustomerSignatureverifiedby(FullSignature)……………………………………………………………………………………….. Employee ID: ………………………………………..

Recommended by (Full Signature)……………………………………………………………………………………………………………. Employee ID: ………………………………………..

Security Questions:

a. Who was your favorite teacher

b. What’s the name of your favorite city?
c. What is your mother’s maiden name?
d. Where did you go to school?
e. What is your favorite book?
 NetBanking & SMS Banking application form

and Conditions are not for the benefit of any other person, and no other person shall have any right Against
Terms and Condition for Digital Banking the Bank hereunder.
3.4.4 These Terms and Conditions shall be construed in accordance with and governed by the laws of
Bangladesh.
Please read these terms and conditions carefully. 3.4.5 You shall comply with and be bound by all other relevant internal circulars, policies, rules and
These terms and conditions set out the rights and obligations of you as the customer, and us as the Bank, regulations of the Bank including any amendments made thereto from time to time in order to comply with
in connection with your use of the Services under the Alternate Banking Channels: Anti-Money Laundering laws, Anti-Terrorist Financing laws and any other laws or regulations as may be
NCCBL Net Banking; imported upon the Bank by the Bangladesh Bank and/or other concerned authorities.
NCCBL SMS Banking; 3.4.6 You may use the NCCBL Net Banking Banking Services to:
Unless otherwise amended and notified by the Bank from time to time. In consideration of the Bank 3.4.7 Banking Services
agreeing at your request to provide you with the use of above mentioned Services, you agree to use the Enquire about account balance, loan queries such as interest rate, schedule of charge, etc , last
Services in accordance with these terms and conditions. transactions (in relation to the account holder’s accounts), download account statement etc. transfer funds
intra NCC Bank and outside NCC Bank(EFTN, NPSB) as per the request of the account holder. Request
1. AGREEMENT for statement, bill payment, cheque book requisition/ activation, stop payment of cheque, view cheque
status, change of NCCBL Net Banking login in relation to the account holder’s account and such other
1.1 These terms and conditions form is an integral part of Credit Card / Account Agreement that you
types of banking or investment services as the Bank may from time to time introduce.
have executed with the Bank and all other terms and conditions of the Credit Card / Account Agreement
Card Services
that have not been changed or modified by this agreement shall remain in full force and effect. If there is
Enquire about card account balance, last transactions (in relation to the card holder’s card
a conflict between the terms and conditions of this Agreement and any other relevant terms and
conditions, the terms and conditions of this Agreement will prevail as far as it relates to the Services account), etc. request for statement, bill payment of own credit card and others’ credit card and correlated
unless otherwise expressly stated herein. issues thereof, cheque book requisition/activation, Visa Instant Transfer, contact details update in relation
to the card holder’s card account, activation of debit card and credit card, blocking of debit card and credit
1.2 You agree that the use of the Service by you will constitute your agreement to and acceptance of
these terms and conditions as well as your acknowledgement of the inherent risks in conducting any card, PIN change of debit card and credit card at your request, and such other type of card services as the
Bank may from time to time introduce.
transaction and using the Services over the Alternate Banking Channels and you authorize the Bank to
3.5 NCCBL Net Banking subscription using application form is also applicable for you and can complete
follow/act on your instructions over telephone/mobile/internet and/or other means under the Alternate
Delivery Channels set out herein. the process by visiting any NCC Bank branch. NCC Bank approves both the registration process as a
means of NCCBL Net Banking enrollment.
1.3 You agree to pay all fees, costs and charges as may be associated with the use of the Services as
3.6 You will always adhere all rules/directives/circulars/promotions/suggestions regarding NCCBL Net
the Bank may prescribe from time to time. You do hereby authorize the Bank to collect, set-off, and/or
adjust any such fees from the account or accounts you maintain with the Bank. Banking. NCC Bank may reach you through email, SMS, EDM, letters or any other medium to conform.
1.4 In order to use the Services, you must:
1.4.1 be the holder of an Eligible Account or a person authorized to operate an Eligible Account (as the 4. SMS ALERT
case may be); 4.1 For Push Services, the Bank will use the respective mobile phone operator's text mail service (SMS)
1.4.2 apply to use the Service in the prescribed form and /or agree by activating NCCBL Net Banking to send the financial information related to your Credit Card/Account on the following working day after the
through online and agree to the terms and conditions set out herein; statement has been generated to your designated mobile number.
1.4.3 be registered with the Bank to use the Services and taking all necessary steps that the Bank may 4.2 For Pull Service, the Card holder/Account holder will be able to obtain a range of financial information
advise you to complete the registration process; and related to Credit Card/Account by typing a pre-defined Key Word with a 4-digit PIN as a message in the
1.4.4 comply with the terms and conditions of the Credit Card and Account Agreement (as may be Designated Mobile Number and then sending this message to a prescribed SMS short code. You shall be
applicable) and all other applicable laws, regulations, rules and the policies of NCC Bank Limited as may solely responsible for proper safe custody and control of your Password and designated mobile number.
be framed and notified from time to time. You must not disclose your Password to anyone else, including to someone who is a joint account holder
1.5 User Guidance and additional terms and conditions on the operation of the Services is or may be with you, or to a member of our staff, or to someone giving assistance on a service helpdesk or any other
available at www.nccbank.com.bd. The Bank may notify you from time to time about changes the user representative of the Bank. Without prejudice to the other clauses of these terms and conditions, you shall
guidance of the Services. be liable for all transactions and/or the use of the PIN with or without your knowledge or consent for
1.6 The Bank may, at its sole discretion, utilize the services of the external service provider/s or agent/s whatsoever purpose.
and on such terms as required or necessary, in relation to its products/services. 4.3 For this service, regular SMS charges of the respective Mobile Phone Operator will apply.
1.7 The Bank shall be entitled to suspend or terminate the Services and to vary the services available 4.4 You are solely responsible to ensure the possession of the Mobile Phone/Connection assigned to City
through the use of Alternate Banking Channels or the operating hours of any such service at any time at Bank Limited Services to maintain the confidentiality of your financial information. If the mobile
its sole and absolute discretion without assigning any reason and without prejudice to any of its rights of phone/connection is lost, stolen or sold to another individual, you shall immediately notify the Bank of the
action for any antecedent breach of these terms and conditions by you. Termination will not affect your incident and cancel the SMS Banking Service. You hereby agree that The City Bank Limited/Mobile Phone
liability or obligations in respect of Instructions processed by the Bank on your behalf. Operator shall not be responsible for any disruption in SMS Banking Service due to any technical failure
on the part of The City Bank Limited/Mobile Phone Operator.
2. INTERPRETATIONS 4.5 SMS Banking Service shall remain effective until otherwise advised in writing by the Card
holder/Account holder. Based on your request SMS Alert Service may be deactivated within maximum 05
Some words and expressions used in this Agreement have particular interpretations as follows:
working days. .
2.1 “We/Us/Our/Bank” means NCC Bank Limited and includes its successors-in-interest and permitted
assignees. 4.6 You shall inform the Bank of any changes in your designated mobile number or any request for
discontinuing of the service. The Bank shall not be liable or responsible for data corruption, delay and/or
2.2 “You/Your/Customer/User” means you, the customer(s), who applied to use and/or use the Services
interception of the information so given and the Bank reserves the right to update and vary such information
and includes your successors, heirs, legal representatives, administrators, and permitted assignees.
from time to time and at any time.
2.3 “Eligible Accounts” means the Credit Card account(s) held by you with the Bank and/or any other
4.7 Any information received by you pursuant to the SMS Banking Services is for your (and not any other
applicable accounts, including but not limited to savings, current, fixed deposit, loan or other accounts as
person’s) reference only, and shall not be taken as conclusive evidence of the matters to which it relates.
determined by the Bank to be eligible to conduct Transactions on the Account using the Services under
the Alternate Delivery Channel.
2.4 "Designated Electronic Mail Account" means the electronic mail account specified by you on the 5. DISCLAIMER
subscription form or upon registration for the Service by such other means and in the absence of such 5.1 Due to the nature of the Services, no oral or written information or advice given by the Bank or the
details, any electronic mail account you provided in connection with your use of the Bank's services, or Bank's employees shall create a warranty or in any way increase the scope of this warranty and you may
such other electronic mail account which you may designate to the Bank from time to time for purposes not rely on any such information or advice. Bank shall not be liable for any loss, damages or expenses that
of receiving electronic mails in relation to your use of the Services, as the case may be. you may or shall incur, including without limitation, any loss or damage caused to data, software, computer,
2.5 "Designated Mobile Number" means the mobile number specified by you on the subscription form or telecommunications equipment or other equipment in connection with the Services unless they are caused
upon registration for the Service by such other means and in the absence of such details, any mobile solely and directly by gross negligence or willful default of Bank.
number you provided in connection with your use of the Bank's services, or such other mobile number 5,2 TO THE EXTENT PERMITTED BY APPLICABLE LAWS, THE BANK SHALL NOT BE RESPONSIBLE
which you may designate to the Bank from time to time for purposes of communications in relation to your OR LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT DAMAGES (INCLUDING
use of the Services, as the case may be. LOSS OF PROFITS, LOSS OF OPPORTUNITY, LOSS OF SAVINGS’ AND BUSINESS INTERRUPTION)
OR SPECIAL OR EXEMPLARY DAMAGES (INCURRED OR SUFFERED BY YOU OR ANY OTHER
3. NCCBL NET BANKING (DIGITAL BANKING) PERSON AS A CONSEQUENCE OF USING THE SERVICES).
5.3 The Bank reserves the right to refuse or discontinue the Instructions for the following events: (a) the
3.1 Your use of the NCCBL Net Banking (Digital Banking) Services shall be governed by the Bank's
prevailing terms and conditions, available in the Bank's website at www.nccbank.com.bd which forms insufficiency of your outstanding credit balance, (b) non-existence or suspension of any Bank’s credit line
granted to you, (c) transaction with the Bank which may lead to an excess of the credit line originally agreed
integral part of these terms and conditions. When you use the NCCBL Net Banking (Digital Banking)
between the Bank and you, (d) transaction which is related to or become a dispute pending the court’s trial,
Services, you must comply with the terms & conditions and other applicable terms relating to your
Account, Banking Services, Third Party Accounts and the terms of the Credit/Debit/Charge Card (e) notice of the Bank informing you of any operation irregularity which arises prior to or at the time of the
Bank’s execution of the transaction, you fail to perform or comply with any terms or agreements with the
Agreements. By signing the Subscription/Enrollment Form and/or by activating and using the NCCBL Net
Bank or a consequence of Act of God.
Banking services online, it is declared that you have read and fully understood the terms and conditions
and accept the same. The Bank reserves the right to impose annual charges for using NCCBL Net 5.4 You acknowledge that electronic mails sent by the Bank are/may not be encrypted; and the use of and
transmission of information via electronic mail and/or the Internet cannot be guaranteed to be secure; and
Banking or any of its services at any time after providing reasonable notice to the Customers through
email/ website and/or any other medium the Bank deems fit. information transmitted may be susceptible to errors, viruses, delay, interception, modification or
amendment by unauthorized persons.
3.2 You instruct and authorize the Bank to email you the NCCBL Net Banking (Digital Banking) User ID
5.5 You shall be bound by the schedule of charges bank may introduce from time to time for specific
and Password (collectively 'Security Codes') relating to your access to the NCCBL Net Banking (Digital
Banking) Services to the Designated Email Address You also instruct and authorize the Bank to send services or relevant services associated with your accounts.
FROM TIME TO TIME, BANK MAY NEED TO REVISE THESE TERMS AND CONDITIONS, IN WHICH
your NCCBL Net Banking (Digital Banking) One Time Password (‘OTP’) to your Designated Mobile
CASE BANK WILL POST THE REVISED TERMS AND CONDITIONS ON ITS OFFICIAL WEBSITE OR
Number, as recorded in core banking system as per your instruction, relating to any fund transfer from
your account. NOTIFY BY CORRESPONDENCES. IF YOU CHOOSE TO CONTINUE USING THIS SERVICES AFTER
ANY REVISION TO THESE TERMS AND CONDITIONS, YOU SHALL BE DEEMED TO HAVE
3.3 Subject to the Bank's prevailing terms & conditions governing the use of the Services you hereby
ACCEPTED THE REVISED TERMS AND CONDITIONS ACCORDINGLY. IF YOU CHOOSE NOT TO
authorize and instruct the Bank to act on any instructions received through the use of Security Codes and
OTP, including but not limited to the transfer of funds (subject to limits as may be imposed by the Bank ACCEPT THE REVISED TERMS AND CONDITIONS, PLEASE IMMEDIATELY DISCONTINUE YOUR
ACCESS TO AND/OR USE OF THE SERVICES.
from time to time) from your account(s) with the Bank (which you are entitled to operate on a single
The following paragraph shall be undertaken by the Customer:
signatory basis) to the third party accounts named under the heading 'Beneficiary Accounts', above, and,
to any account which you may designate from time to time, for this purpose under the Bank's prevailing I/We confirm that the information given above is true and complete and agree to comply with the terms and
conditions stated in the attached Agreement for ADC Services Payment Agreement (if applicable) and also
procedures.
agree to comply with the rules governing customer accounts with NCC Bank Limited. This agreement shall
3.4 In case of Single account and also the joint account with single mode of operation, You will have the
authority to do transaction through NCCBL Net Banking as per rules & policy of the Bank. In case of Joint apply to each and every account/product of whatever nature hereinafter opened or continued in the same
name(s) by the Bank its successors or assigns. I/We hereby acknowledge that we have read and
account, with joint mode of operation, you may only have the authority to do transaction through NCCBL
Net Banking only if you are being allowed to avail a debit card by the Bank as per its rules, policy and understood the terms and conditions related to the above service request mentioned in the Alternate
Delivery Channels Enrollment Form and agreed to comply with them. I/We also hereby acknowledge that,
custom.
we are fully aware of the associated risks of using of alternate channels for any types of financial and non
3.4.1 In case of retail CASA or JOINT account, both mandate or seizing of signature can be changed
upon client written request through any Branch and at one go Branch will inform NCCBL Net Banking financial transactions and also agreed to bear that risk. I/We also accept that, use of the alternate channels
services is subject to compliance of prevailing regulations and schedule of charges/pricing of NCC BANK
authority regarding request of mandate or seizing of signature of the respective Account.
(“The Bank”).
3.4.2 You solely or jointly do hereby undertake that if any fraud or misconduct occurs regarding any
transaction through NCCBL Net Banking, in that case, You, do hereby unconditionally, absolutely and
Applicant Signature: ………………………………………………………………………………………………..
irrevocably declare and undertake that You will be solely under obligation to mitigate any loss/damage
arising out of such transaction, and you will bear all losses and expenses and the Bank will not be
responsible under any circumstances whatsoever and transaction amount interest/charge/costs will be
Date: ………………………………………………………………………………………………..
repaid from Your own sources.
3.4.3 These Terms and Conditions shall be binding upon and to the benefit of us (CASA/NCCBL Net
Banking A/c: Holders) and our respective legal representatives, successors and assigns. These Terms