CHIOMA NMEREM

Email - [email protected]
Phone – 682-3137450

LinkedIn – https://www.linkedin.com/in/chioma-nmerem-a96136242

PMP| SAFE (SSM)| CSM| ITIL V4

SUMMARY:
•6 years’ Experience Project Manager and Scrum Master Professional with strong verbal and written
communication skills; solid analytical skills using Agile (Scrum / Kanban) technique in an SDLC
environment.

•6 years' Experience using Jira, Excel, Azure DevOps, Splunk, SharePoint, Salesforce, testing
(UAT), On-boarding, Transitioning, Design (Visio), Confluence, ServiceNow and Office 365.

•6 years' Experience leading and collaborating within offshore operations teams.

•6 years’ Experience Project Management, Scrum Planning, Gathering Requirements and Writing
User Stories.

KEY STRENGTH:
•Project management, tracking and assessment
•Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent report
analyst using Excel (Pivot Tables), PowerPoint, Word, ServiceNow,etc.

•Resolving impediments and blockers

•Grooming backlog
•Meeting and proactively driving action Items with stakeholders and developers.
•Understanding and translation of technical terms
•Facilitating daily scrum ceremonies
•Excellent planning skills and communicating product vision and goals to ensure team understanding
using Jira, Salesforce, Azure DevOps and ServiceNow.
•Experience with Microsoft 365 Deployments in an enterprise setting to manage projects
simultaneously
•Can manage multiple projects simultaneously & fast learner of new applications & system.
•Requirement Gathering
•Fast learner and Great communicator
•User-focused process design.
•People management skills
EDUCATION:

University of Texas At Arlington

• Business Management

CERTIFICATIONS:
•Project Management Professional (PMP) – Certified
•Certified SAFe® Scrum Master (SSM)
•CSM (Certified Scrum Master) - Certified
•ITIL Version 4 - Certified

PROFESSIONAL EXPERIENCE:
Kroger– Project Manager / Scrum Master
June 2019 – Present Dallas, TX
•Subject matter Expert and Project Manager of 2 teams consisting of 10 technical POC and 2 PO.
•Ensure that the Scrum Teams are working effectively and efficiently towards productivity to execute
on business objectives being delivered with high quality standards.
•Ensure people/team(s) motivation, interactions and weaknesses are understood and properly
managed.
•Serve as a servant leader scrum master for two development teams.
•Assisting the Change Management team to identify emerging issues and trending problems for
solution and drive to resolution.
•Introduced scrum to a new team and lead their effort to practice agile delivery
•Simultaneously manage multiple e-commerce/IT projects workings of various sizes with a global
cross-functional team using Agile development principles.
•Manage deployment of multiple Walmart locations for the implementation of Office 365
technologies e.g. exchange Online, Microsoft Teams, Microsoft Room Systems, Enterprise
Telephony, SharePoint Online and OneDrive
•Deliver presentations and effectively articulate pros and cons, facts, figures and broad business
topics to management employees, peers, vendors, and clients.
•Ensure project plans are monitored and that the owners deliver according to planned actions and
constraints;
•By coordinating implementation of actions as identified by stakeholders while also tracking and
monitoring progress to enable me plan out for – time, cost, resource, and benefits.
 •Guides the team and organization on how to use Agile/Scrum practices & values.
•Guiding the team on how to get the most out of self-organization using Azure DevOps.
•Protect team from both internal and external distractions, improving transparency and radiating
information.
•Drive Agile Scrum practices ( sprints, estimation, prioritization, burn-down tracking, release
planning/scoping) through project life cycle.
•Facilitate Agile Scrum ceremonies ( daily stand-ups, demonstrations, retrospectives, Meta
Scrum, Scrum of Scrums).
•Use of Scrum and Kanban hybrid concepts (grooming user stories, managing the backlog, WIP)
•Awareness of Agile technology practices (Test Driven Development, Continuous Integration,
Continuous Testing, Pairing, Automated Testing)
•Supports and educates the Product Owner on scrum best practices, especially with respect to
grooming and maintaining the product backlog.
•Holds regular sprint reviews to demonstrate finished work to stakeholders and celebrate team
achievements.
•Ability to work closely with delivery teams to establish expectations and ensure tasks remain on
track.
•Manage offshore team members and vendors.

Projects Completed
•Migrated about 350 applications to AWS Cloud using Salesforce
•Improved the data collection process for the User Interface application using SAFE methodology

DHL Supply Chain- Project Manager / Scrum Master

March 2017– June 2019
San Diego, California
•Scrum Master / Project Manager for 2 teams of 10 planning and tracking stories and task.
•Facilitate and lead Scrum ceremonies (Daily stand up, sprint planning, retrospective).

•Track and report project status to all stakeholders.

•Communicate and interact with all members of the project team.

•Groomed Jira board to show current project status and impediments.

•Plan and manage custom application development and packaged software implementations.

•Ensure adherence to compliance and quality standards while reviewing project deliverable.
•Manage the integration of vendor tasks and tracks and reviews vendor deliverable.

•Recommend and take action to direct the analysis and solutions of problems.
 •Maintained professional and technical knowledge by attending workshops.

•Responsible for continuous reduction of cost, process improvement and problem resolution.

•Performed project and program planning (scope, schedule, and budget), analysis, estimation,
design, evaluation, demonstration, construction, and implementation.

•Ensure outcomes that satisfy requirements and quality targets for large and/or complex programs
and/or projects with medium to high technical complexity typically across multiple business
functions.

•Managed suppliers, service contracts, project metrics, and contracts to meet project objectives.

Projects Completed
•Used SFDC for Project and Incident management

•Also used SFDC for Problem and Change management

•Migrated about 200 applications to Salesforce Clouds using Salesforce

AetnaHealth – Project Manager / Scrum Master

June 2016 – March 2017 - Coppell, TX
•Provided 3rd level application support to customer throughout the US and ensuring process
improvement.
•Collaborated with the product and technology teams to create and orchestrate comprehensive plans
for product development, website initiatives, and systems implementation.
•Worked closely with other business functions such as analytic, marketing, operations, customer
relations, training development, sales, finance, etc. to plan and execute change management and
business readiness for project launches and releases.
•Lead cross-functional project team meetings; performs risk identification and management; run
problem solving workshops, planning sessions, and retrospectives. Responsible for regular status
reporting, project deliverable, schedule, and cost management as applicable.
•Communicated key project decisions, status, and changes to the organization, including Executive
Management, stakeholders, and partners.
•Facilitated and coached development team(s) through all aspects of Agile development: product
planning, grooming, and sizing, release planning cycles, sprint planning, daily scrums, reviews,
retrospectives, etc.
•Provide Project Management experience and leadership to the organization.
•Recognize and identify potential areas of improvement for existing methodologies, policies or
procedures that may require change or where new ones (methodologies, policies or procedures )
need to be developed, especially regarding projects focused on business expansion.
•Manage offshore team members and vendors.
 1Project completed

• Improved and added up to date features to easily assist users in locating hospitals and primary
providers nearby.
•Also enhanced user experience and user interface of the mobile and web app for end-users.

Technology

•JIRA |Azure DevOps |Salesforce |Service now |Office 365 |AWS

• |Excel |Tableau |Power Bi |Confluence |Share point |Visio