RAID Controller Firmware Upgrade Instructions

for the Cisco WAE-7341, 7371, and 674

Revised: July 15, 2009, OL-20217-01

This document describes how to upgrade the RAID controller firmware in a Cisco Wide Area
Application Engine (WAE) 7371, 7341, and 674 appliance. This document includes the following
sections:
• Firmware Upgrade Overview
• Checking the RAID Controller Firmware Version
• Installing the RAID Controller Firmware
• Firmware Version 15427 Resolved Caveats
• Firmware Version 15427 Open Caveats
• Related Documentation
• Obtaining Documentation and Submitting a Service Request

Firmware Upgrade Overview

This section describes the general steps required to upgrade the RAID controller firmware in your Cisco
WAE device. To upgrade the firmware, follow these steps:

Step 1 Check the existing RAID controller firmware version installed in your WAE device. See the “Checking
the RAID Controller Firmware Version” section on page 2.
Step 2 Download and install the RAID controller firmware in your WAE device, and then reboot the WAE. See
the “Installing the RAID Controller Firmware” section on page 3.
Step 3 Reboot the WAE device.
Step 4 Verify the new firmware version is installed.

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
 Checking the RAID Controller Firmware Version

Checking the RAID Controller Firmware Version

This section describes how to check the RAID controller firmware version installed in your WAE device,
and contains the following sections:
• Checking the RAID Controller Firmware Version Using Cisco WAAS Software, page 2
• Checking the RAID Controller Firmware Version Using Cisco ACNS Software, page 3

Checking the RAID Controller Firmware Version Using Cisco WAAS Software
To check the RAID controller firmware version using Cisco Wide Area Application Services (WAAS)
software, follow these steps:

Step 1 Log into the WAE device using the command-line interface (CLI).
Step 2 Enter the show disks tech-support EXEC command to display system information.
Step 3 Observe the current installed RAID controller firmware version number in the Controller Version
Information section of the report. For example:
wae# show disks tech-support

Controllers found: 1

----------------------------------------------------------------------
Controller information
----------------------------------------------------------------------
Controller Status : Okay
Channel description : SAS/SATA
Controller Model : IBM ServeRAID 8k
Controller Serial Number : 40453F0
Physical Slot : 0
Installed memory : 256 MB
Copyback : Disabled
Data scrubbing : Disabled
Defunct disk drive count : 0
Logical drives/Offline/Critical : 1/0/0
---------------------------------------------------
Controller Version Information
---------------------------------------------------
BIOS : 5.2-0 (15418)
Firmware : 5.2-0 (15418)
Driver : 1.1-5 (2449)
Boot Flash : 5.1-0 (15418)
---------------------------------------------------
--More--

The firmware version is displayed on the Firmware line of the report. The following example shows that
the firmware version is 5.2-0 (15418):
Firmware : 5.2-0 (15418)

RAID Controller Firmware Upgrade Instructions for the Cisco WAE-7341, 7371, and 674
2 OL-20217-01
 Installing the RAID Controller Firmware

Checking the RAID Controller Firmware Version Using Cisco ACNS Software
To check the RAID controller firmware version using Cisco Application and Content Networking
System (ACNS) Software, follow these steps:

Step 1 Log into the WAE device using the command-line interface (CLI).
Step 2 Enter the show disks smart-info details command to display system information.
Step 3 Observe the current installed RAID controller firmware version number in the report. For example:
ContentEngine# show disks SMART-info details
Disk 01:
========
Device Model: HITACHI_DK23BA-20
Serial Number: 111111
Firmware Version: 5.2-0 (15418)
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
SMART overall-health self-assessment test result: PASSED
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000d 100 083 050 Pre-fail - 677
3 Spin_Up_Time 0x0007 100 100 050 Pre-fail - 0
4 Start_Stop_Count 0x0032 100 100 050 Old_age - 249
5 Reallocated_Sector_Ct 0x0033 099 099 010 Pre-fail - 30
<cr>

The firmware version is displayed on the Firmware Version line of the report. The following example
shows that the firmware version is 5.2-0 (15418):
Firmware Version: 5.2-0 (15418)

Installing the RAID Controller Firmware

This section describes how to download and install a new version of RAID controller firmware into your
WAE device.
To download and install the firmware from a remote server, follow these steps:

Step 1 Log into the WAE device using the CLI.

Step 2 Enter one of the following EXEC commands to download the firmware image from a remote server and
install the image on your WAE device:
• copy ftp install — Use this command if you are downloading the firmware image file from an FTP
server.
• copy http install — Use this command if you are downloading the firmware image file from an
HTTP server.
The following example downloads the RAID controller firmware file L4_15427_FIRMWARE.bin from
the mywaas/downloads/ directory on the myserver FTP server:
wae# copy ftp install myserver mywaas/downloads L4_15427_FIRMWARE.bin

Step 3 Observe the progress of the download.

RAID Controller Firmware Upgrade Instructions for the Cisco WAE-7341, 7371, and 674
OL-20217-01 3
Installing the RAID Controller Firmware

For example:
WAE# copy ftp install myserver mywaas/downloads L4_15427_FIRMWARE.bin
Enter username for remote ftp server: anonymous
Enter password for remote ftp server:
Initiating FTP download...
printing one # per 1MB downloaded
Sending: USER anonymous
(vsFTPd 2.0.3)
Please specify the password.
Sending: PASS ***
Login successful.
Sending: TYPE I
Switching to Binary mode.
Sending: PASV
Entering Passive Mode (172,23,136,52,54,200)
Sending: CWD mywaas/downloads
Directory successfully changed.
Sending PASV
Entering Passive Mode (172,23,136,52,139,77)
Sending: RETR L4_15427_FIRMWARE.bin
Opening BINARY mode data connection for L4_15427_FIRMWARE.bin (1924079 bytes).
Backing up existing version WAAS 4.1.1-b1, built on 22:18:49 Aug 25 2008 by sdharmas
Converting Manifest files ... Done
Rebuilding image based on current software ... Done
Backing up flash configuration ... Done
======================================================================================
New disk controller firmware(15427) update will be installed on next reload
During the installation system may appear to be hung, but please wait until it reboots!
======================================================================================

The new software will run after you reload.

Step 4 After the firmware update file is copied to your system, use the reload EXEC command to reboot the
WAE device as follows:
WAE# reload

After the WAE device restarts, the system installs the new firmware. This process may take several
minutes. When the firmware is installed, the system will reboot again automatically.
Step 5 After the system reboots, use the show disks tech-support EXEC command (in WAAS) or the show
disks smart-info details command (in ACNS) to verify that the new RAID controller firmware version
is running. (See the “Checking the RAID Controller Firmware Version” section on page 2 for details.)
The RAID controller firmware version is displayed on the Firmware line of the report. The following
WAAS software example shows that the firmware version is 5.2-0 (15427):
Firmware : 5.2-0 (15427)

To install the RAID controller firmware from a file that is already on your WAE device, follow these
steps:

Note Verify that you have copied the RAID controller firmware image file to the SYSFS directory local1.

Step 1 Log into the WAE device using the CLI.

RAID Controller Firmware Upgrade Instructions for the Cisco WAE-7341, 7371, and 674
4 OL-20217-01
 Firmware Version 15427 Resolved Caveats

Step 2 Use the cd EXEC command to change the present working directory to the directory where the firmware
image resides (SYSFS directory local1).
wae# cd local1

Step 3 Enter the install EXEC command to install the RAID controller firmware image on your WAE device.
wae# install L4_15427_FIRMWARE.bin

Step 4 Observe the progress of the download.

For example:
WAE# install L4_15427_FIRMWARE.bin
Opening BINARY mode data connection for L4_15427_FIRMWARE.bin (1924079 bytes).
Backing up existing version WAAS 4.1.1-b1, built on 22:18:49 Aug 25 2008 by sdharmas
Converting Manifest files ... Done
Rebuilding image based on current software ... Done
Backing up flash configuration ... Done
======================================================================================
New disk controller firmware(15427) update will be installed on next reload
During the installation system may appear to be hung, but please wait until it reboots!
======================================================================================

The new software will run after you reload.

Step 5 After the firmware update file is installed on your system, use the reload EXEC command to reboot the
WAE device as follows:
WAE# reload

After the WAE device restarts, the system installs the new RAID controller firmware. This process may
take several minutes. When the firmware is installed, the system will reboot again automatically.
Step 6 After the system reboots, use the show disks tech-support EXEC command to verify that the new RAID
controller firmware version is running. (See the “Checking the RAID Controller Firmware Version”
section on page 2 for details.)
The RAID controller firmware version is displayed on the Firmware line of the report. The following
example shows that the firmware version is 5.2-0 (15427):
Firmware : 5.2-0 (15427)

Firmware Version 15427 Resolved Caveats

The following caveat was resolved in firmware version 15427:

Caveat ID Number Description

CSCsr75784 WAE creates a kdump file rejecting I/O to offline device

RAID Controller Firmware Upgrade Instructions for the Cisco WAE-7341, 7371, and 674
OL-20217-01 5
 Firmware Version 15427 Open Caveats

Firmware Version 15427 Open Caveats

The following open caveat applies to firmware version 15427:

Caveat ID Number Description

CSCsz41490 WAE FW downgrade from 15427 to 15418 fails file system mount

Related Documentation
For additional information on the Cisco WAAS software, see the following documentation:
• Release Note for Cisco Wide Area Application Services
• Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
• Cisco Wide Area Application Services Configuration Guide
• Cisco Wide Area Application Services Quick Configuration Guide
• Cisco Wide Area Application Services Command Reference
• Cisco Wide Area Application Services API Reference

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.

This document is to be used in conjunction with the documents listed in the “Related Documentation” section.

CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect,
Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good,
Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way
We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting
To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch,
Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the
IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy,
Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to
Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0907R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and
figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and
coincidental.

© 2009 Cisco Systems, Inc. All rights reserved.

RAID Controller Firmware Upgrade Instructions for the Cisco WAE-7341, 7371, and 674
6 OL-20217-01