UNDERSTANDING

YOUR
COMMUNICATION
STYLES
 ice breaker

PUT A FINGER DOWN

 ice breaker

Have you ever experienced kung saan hindi mo

shini-share ang opinion mo sa iba? Nahihirapan
kang i-express ang sarili mo? And you still do
answer yes even if something is against your will

put a finger down

PASSIVE COMMUNICATOR
 ice breaker
Have you ever experienced in a conversation sa ibang tao
na ang gusto mo ay ikaw ang manalo sa usapan ninyo?
Sino din dito ang naranasan na ang content ng message
mo ay namimis-interpret ng iba dahil sa tono ng iyong
pagsasalita? At na-try mo na din bang naka-offend sa
ibang tao na nakausap mo?

put a finger down

 AGGRESSIVE
COMMUNICATOR
 ice breaker

Have you ever used sarcasms sa ibang tao? Mahilig

magkalat ng rumors at chismosa/chismoso? Isa pa ay
mapagpanggap, halimbawa na lamang ay pinapakita mo
na happy ka pero sa totoo ay upset ka?

put a finger down

PASSIVE-AGGRESSIVE
COMMUNICATOR
 ice breaker
Have you ever accepted someone's opinion, at
hindi ka sumasapaw sa usapan dahil alam
mong may nagsasalita pa at isa pa ay
tinatanggap mo ang ideas ng ibang tao before
making decisions?

put a finger down

 ASSERTIVE
COMMUNICATOR
 ice breaker
Have you ever manipulated someone before?
Nagpapanggap at hindi pinapakita sa isang
tao ang totoo mong intensyon kasi ang gusto
mo ay ma-achieve mo ang goals mo na hindi
nalalaman ng isang tao?

put a finger down

MANIPULATIVE
COMMUNICATOR
COMMUNICATION
STYLES
Communication styles are the
ways individuals share and
interpret information, ideas,
thoughts, and feelings with one
another.
 WHY ARE COMMUNICATION STYLES
IMPORTANT?
Getting to know your style will help you achieve greater
self-awareness and improve relationships. When
individuals exhibit different communication styles, it’s easy
for conflict or misunderstandings to occur. Understanding
the characteristics and tendencies of different
communication styles can help us to effectively interact
with someone who has a different style.
5 PRIMARY COMMUNICATION STYLES
1 2 3 4
PASSIVE AGGRESSIVE PASSIVE- ASSERTIVE
5 AGGRESSIVE

MANIPULATIVE
 PASSIVE
Passive communicators are typically quiet and don’t seek
attention. They may act indifferent during debates and rarely take a
strong stance or assert themselves. They don’t usually share their needs
or express their feelings, so it may be difficult to know when they are
uncomfortable or need help with an important project.

You can identify a passive communicator by these tendencies:

• Inability to say no • Poor posture
• Easy-going attitude • Lack of eye contact
• Soft voice • Apologetic demeanor
• Fidgeting
IF YOU’RE DEALING WITH A
• Take a direct approach
PASSIVE COMMUNICATOR,
CONSIDER THESE METHODS • Ask for their opinion
TO ENCOURAGE A GOOD
• Use broad languages
WORKING RELATIONSHIP:
If you’re a passive communicator, it’s important to work on your
communication skills. Seek out opportunities where you feel you can
comfortably speak up. If you’re uncomfortable in group settings, seek out
personal meetings. If you prefer writing over talking, try communicating
via email instead of in person. Over time, you’ll see that openly sharing
your thoughts creates opportunities for positive interactions.
 AGGRESSIVE
Aggressive communicators frequently express their thoughts and
feelings and tend to dominate conversations, often at the expense
of others. They may also react before thinking, which can
negatively affect relationships and decrease productivity in the
workplace.

These are a few signs of an aggressive communicator:

• Interrupting people while they’re speaking
• Invading personal spaces
• Presenting an overbearing posture
•Using aggressive gestures
• Maintaining intense eye contact
 • Be calm and assertive
CONSIDER THESE METHODS
WHEN WORKING WITH AN • Keep conversations professional
AGGRESSIVE COMMUNICATOR:
• Know when to walk away
If you have an aggressive communication style, you may struggle to form
strong relationships at work. Learning more positive communication
techniques may help you overcome some of your aggressive tendencies.
Reducing stress in your life can help as well. You can take a healthy
approach to combat stressors by engaging in physical activity and
practicing mindfulness or meditation
 PASSIVE-AGGRESSIVE

Passive-aggressive communicators appear passive on the surface

but often have more aggressive motivations driving their actions.
While their words might sound agreeable, their actions don’t
always align with what they say. They can quietly manipulate a
situation into one that benefits them.

Passive-aggressive communicators may use the following approaches:

• Muttering
• Using sarcasm
• Exhibiting denial
• Presenting a happy face when they’re clearly upset
• Giving the silent treatment
 CONSIDER THE FOLLOWING • Make clear requests
APPROACHES WHEN DEALING
• Confront negative behavior
WITH A PASSIVE-AGGRESSIVE
COMMUNICATOR: • Ask for their feedback
If you have passive-aggressive tendencies, look for opportunities
to communicate your thoughts and needs openly. Find a way to
pursue clear and honest lines of communication to ensure you
feel heard and are taking active steps to directly address a
situation.
 ASSERTIVE
The assertive style is typically the most respectful and
productive type of communication in the workplace. Assertive
communicators share their thoughts and ideas confidently, but
they’re always respectful and polite. They readily take on
challenges but know how to say “no” when it’s required.
Assertive behavior exhibits itself through:
• Expansive gestures
• Collaborative and sharing tendencies
• Healthy expression of ideas and feelings
• Good posture
• A clear voice
• Friendly eye contact
 • Express your needs and ideas with
confidence with "I" statements.

• Practice active listening

TO IMPROVE YOUR ASSERTIVE
• Encourage others to share their
COMMUNICATION SKILLS CONSIDER
ideas
THESE SUGGESTIONS: • Be open to feedback on your
communication strengths as well as
areas for improvement.

• Learn how to say “no”

If you have assertive communicators on your team, encourage
them to share their ideas, place them in positions of leadership
and enlist their help dealing with passive, passive-aggressive and
aggressive communication styles.
MANIPULATIVE
This style of communication uses cunning, deceit and influence
to control the outcome of the conversation, and thus the actions of
the people around them.

While some manipulation could come in useful in a customer-

facing role where there is a need to calm down an irritated client,
this style will lead to some clashes within teams or departments if
one employee is using it consistently.

Where possible, a manipulative communicator should be steered

into assertive communication.
MANIPULATIVE
How to adjust your manipulative style to communicate
better?
• Work on being more direct with your wants and needs.

• Understand that this style of communication quickly

breeds resentment among colleagues.

• Stay away from using emotional arguments.

 • As with an aggressive communicator,
you should endeavor to steer them
into assertive communication.

HOW CAN YOU EFFECTIVELY • Don’t respond to them with criticism,

rather use the assertive restating
WORK WITH A MANIPULATIVE
tactic to clarify what they are saying
COMMUNICATOR? while demonstrating the way you wish
them to say it.

• Use your patience and stay calm

during conversations.
Communication Styles
Model
 communication styles model
A popular communication styles model
provides a basis for one’s communication
style based on the two dimensions of
dominance and sociability.

These two continuums intersect with

each other to create four communication
styles.
dominance continuum sociability continuum

The dominance The sociability continuum

continuum reflects one’s reflects the amount of
tendency to influence control one exerts over
others in communication emotional expressiveness.
the dominance continuum
Low Dominance

These people are characterized by

a tendency to be cooperative and eager to assist
others. They tend to be low in assertiveness and are
more willing to be controlled by others

High Dominance

These people give advice freely

and frequently initiate demands. They are more
assertive and tend to seek control over others.
Dominance indicator
Low Dominance High Dominanace

Cooperative Competitive
Supportive Demanding
Cautious Risk Taking
Compromising Insistent
Accomodating Domineering
Hesitant Decisive
Passive Influencial
Restrained Assertive

Shy Bold

Patient Hurried
the Sociability continuum
Low Sociability

Is more reserved and formal in

social relationships. They tend to control their
feelings

High Sociability

Usually express their feelings freely.

They tend to be open and talkative and like personal
associations.
sociability indicator

Sociability

Sociability
Low

High
Discipline Easygoing
Serious Lighthearted
Guarded Open

Introverted Extroverted
Aloof Friendly
Reserved Proactive
Cautious Carefree
Restrained Impulsive

Formal Casual

Calculated Spontaneous
Four Basic Communication Styles

• Dominance and sociability can be combined to form a rather

simple model that will tell you more about your communication
style.

•The communication style model will help you identify your

most preferred style.

• Dominance is represented by the horizontal axis

and Sociability by the vertical axis.

• The model is divided into quadrants, each representing one of

four communication styles: emotive, director,reflective, or
supportive.
 High Sociability

Supportive Emotive

Low Dominance High Dominance

Reflective Director

Low Sociability
The Communication Styles Model
 EMOTIVE STYLE DIRECTOR STYLE
• The upper–right hand quadrant • The lower–right hand quadrant
combines high sociability and high represents a communication
dominance. style that combines high
dominance and low sociability.
• Displays spontaneous, uninhibited
behavior. • Projects a serious attitude

• Displays the personality dimension • Expresses strong opinions

as extroversion.
• May project indifference
• Possesses a natural persuasiveness.
 REFLECTIVE STYLE SUPPORTIVE STYLE
• The lower- left hand quadrant of the • The Upper-left hand quadrant
communication style model features a combines low dominance and
combination of low dominance and high sociability.
low sociability.
• Listens attentively
• Expresses opinions in a disciplined,
deliberate manner • Avoids the use of power

• Seems to be preoccupied • Makes and expresses decisions

in a thoughtful, deliberate manner
• Prefers orderliness
 > No one conforms completely to one style.

> Keep in mind that communication style is

just one dimension of personality. It refers
only to those behaviors that others can
observe.
VARIATION WITHIN YOUR
> Communication styles also vary in
COMMUNICATION STYLE intensity. For example, a person may be
either moderately or strongly dominant.

> Communication Style Conflicts:

•Orderliness and structure
•Spontaneous and unstructured
 · Active listening

WHAT ARE SOME SKILLS · Writing

TO DEVELOP FOR · Speaking

COMMUNICATING MORE · Negotiation
EFFECTIVELY?
· Learning about your
specific body language
THANK
YOU!mwa
mwa