2 – Determine quality requirements

PROJECT 1: Web design project

The objective of this Website Project is to make new website which can
Identify potential quality
support in developing the business of the company and increase sales
objectives and standards. by 20%. The project will have four months to achieve the goals, starting
in June and as on scheduled will be finished in October.

1.
Describe at least three
The CEO has advised of a strict budget of $11,000 for this project,
objectives for quality
with no variances allowable. The budget is based on estimated
management for the project. costs.

2. A key aim is that customers are attracted to the web site and find it
easy to use.

3. Timing is also an issue, as the web site should be ready by

October to be ready for the Christmas season: assume that it is
currently June

1.
Describe at least 10 quality
User-Centricity. At the end of the day, usability and user
standards for the project.
experience hinge on the preferences of the end-users.

2.
Fast Loading because no one would like to wait a long minutes for
the website to load. Design sites with prompt loading times for all
users on all devices.

3.
The website can be used on the mobile which is ready to use
because everyone uses smart devices on a daily basis.

4. Easy to access: Our website is easy to access and attract

customers with a design and the understandable content

5. Social Media: the various social media way that customer can use
to link their account to the website, and the different platform.

6.
Strong Security, every design should include fundamental security
and privacy protocols, such as basic security checks, to protect
client and user data.

7.
Site visitors are always in a hurry. User Experience (UX) plays a
key role in helping visitors use, understand and stay on your
website.
 8.
Fresh, Quality Content. Be succinct, interesting and new. Use
language that makes sense to the audience such as avoiding
jargon, corporate speak and acronyms.

9.
Navigation has a huge impact on user experience throughout the
web. Good navigation will make it easy for visitors to find what
they’re looking for while poor navigation will frustrate users.

10.
Quick response and feedback for the website visitors.

Top Management which is manager who is responsible for establishing,

Use stakeholder input to
reviewing and maintaining the quality policy and quality objectives.
finalise quality objectives and
standards. However, Top Management must ensure their commitment to quality and
that the quality policy:
Who provided input for the
quality objectives and
 Is appropriate to the organization and ISO Implementation
standards?  Includes a commitment to requirements and continual
What input did they improvement
 Provides a basis for establishing and quality objectives
provided?
 Is communicated and understood within the organization (staff
training)
 Is periodically reviewed for suitability

PROJECT 2: International marketing project

The campaign has included the main quality objectives which are using
Identify potential quality
social media, digital advertising using "google ad words", and have
objectives and standards. English adverts and local dialects with a budget of $30,000.
1. Develop a new website to meet organisational growth objectives
Describe at least three
objectives for quality
2. Raise brand awareness to Hong Kong, Singapore, and Japan
management for the project.
(80%)
3. Increase sales by 10% during 2022.

1.
Describe at least 10 quality
To facilitate the delivery of the project and within budget which is
standards for the project.
$30,000 to be varied according to project requirements and with
successful achievement of the Project Objectives as defined in the
project charter.

2.
To ensure that the project management methodology is adhered
to, and all key processes involved in project management are
undertaken effectively for the project following the social media
policy and digital advertising.

3.
Project deliverables are efficient, effective and meet the
 requirements of all project team and stakeholder members.

4.
Major stakeholders are satisfied with the final project outcome,
especially Hong Kong, Singapore, and Japan people.

5.
Enduring and consistent performance in International market
conditions.

6.
Customer experience. Requirements that make a product or
service more pleasing to customers such as understand the
content with the local and English language and easy to access to
the social media content.

7.
The availability of a service that provide the multi-media in
everywhere within these countries and many language to use.

8. Social media such as Facebook, Instagram, and Twitter that

people can be easy to access anytime and anywhere.

9. Design of the website, which is modern, classy, understandable in

the content, and the easily accessible.

10.
Customer service requirements such as the practice to provide
information to access to website, function of the website, and other
information. (all in English and if it's possible in dialects. )
 Head of web designer and Marketing Manager have input to finalise
Use stakeholder input to
quality objectives and standards.
finalise quality objectives and
standards.  The appropriate and the quality standard
Who provided input for the  A commitment to requirements and continual improvement
quality objectives and  Provides a basis for establishing and quality objectives
standards?  Communicated and understood within the organization which is
training or inform all information about the web design in English
What input did they
 Periodically reviewed for suitability
provided?
 Appendix 3 – Quality Management Plan
PROJECT 1: Web design project
Develop a Draft Quality Management Plan

Purpose
To ensures that the requirements are met. Its purpose is to ensure the
quality of the project’s deliverables meet the acceptable standards as
well as stakeholder’s expectations. It does this by specifying the quality
standards the deliverables must meet and the actions that will be taken
to get there. This ensures the maximum quality of the deliverables and
the minimises the cost of poor quality.

Quality objectives
 The budget set for this website developing project is $11,000.
There cannot be any variances to the total cost of the project.

 The website design and developed needed to be easy to use

and navigate through for normal people.

 The website has to be finished and ready to use by October to

be ready for the Christmas season: assume that it is currently
June.

Quality standards and

1) User-Centricity. At the end of the day, usability, and user experience
metrics hinge on the preferences of the end-users.
2) Fast Loading because no one would like to wait a long minutes for the
website to load. Design sites with prompt loading times for all users on
all devices.
3) The website can be used on the mobile which is ready to use because
everyone uses smart devices on a daily basis.
4) Easy to access: Our website is easy to access and attract customers
with a design and the understandable content.
5) Social Media: the various social media way that customer can use to
link their account to the website, and the different platform.
6) Strong Security, every design should include fundamental security and
privacy protocols, such as basic security checks, to protect client and
user data.
7) Site visitors are always in a hurry. User Experience (UX) plays a key
role in helping visitors use, understand, and stay on your website.
8) Fresh, Quality Content. Be succinct, interesting, and new. Use
language that makes sense to the audience such as avoiding jargon,
corporate speak and acronyms.
9) Navigation has a huge impact on user experience throughout the web.
Good navigation will make it easy for visitors to find what they’re looking
for while poor navigation will frustrate users.
10) Quick response and feedback for the website visitors.

Quality assurance and

The process of business re-engineering involves discovering the
control mechanisms
business operations and processes, determining the frailties and
inefficiencies, redesigning these processes to eliminate redundancies,
and finally implementing these redesigned processes. Re- engineering
emphasises a holistic approach; looking at large-scale change that can
be implemented, focusing on business objectives and the processes
related to them
Quality roles and
 Project Manager. The Project Manager has overall authority in
responsibilities
the determination of all matters affecting the implementation and
operation of the project. The Project Manager is responsible for:
reviewing for suitability and authorising the project Quality
Management Plan and other project plans.

 Engineering Manager. Is responsible for: Liaises with the Project

Manager/Project Superintendent for the implementation of the
Quality related issue resolution at site.

 The Site Supervisor is responsible for: Ensuring procedures in

the Quality Management Plan are followed; Performing
verifications and Quality inspections as requested by the Project
Quality Representative;

Quality methods, techniques

Histogram - Histogram, introduced by Karl Pearson is nothing but a
and tools to resolve quality
graphical representation showing intensity of a particular problem.
issues Histogram helps identify the cause of problems in the system by the
shape as well as width of the distribution.

Quality control and

A non-conformance report (also called NCR or non-conformity report) is
assurance problem reporting
used to document non-conformances within an organisation.
Nonconformance occurs when a product, service, or process is not
following the industry specifications.

 Minor Non-conformance – this is considered to be minor failures

that would unlikely lead to major consequences. Most minor
non-conformances are isolated cases and easier to solve.
Examples of a minor nonconformity for processes are
unauthorised change in documentation, mis segregation of
nonconforming products, and improper machine calibration.

 Major Non-conformance – this is a significant failure to meet

quality requirements and major standards such as ISO 9001.
Major non-conformance are mistakes that adversely affect
production processes and products which can be costly to the
company. Examples of major nonconformity are frequent
unauthorised changes, shipping out of untested products,
personnel who failed to take corrective action on a root cause of
an issue.

Meet with your project team

Discuss quality requirements

I got the feedback from Jenny(web designer), she said that we should
with team. make it relate to the Christmas theme to welcome and open in that time.
However, the cost of the theme is very expensive, the increasing of
Who did you meet with?
budget should be the main concerned now.
What feedback did you get?
 What technique did you use
to identify changes?
How did you integrate
feedback into your plan using
technology?
Attach proof of how you
shared information to team
members using digital
technology (e.g. screen shot
of email).
Attach proof of how you used
digital technology to integrate
the feedback into your plan
(e.g. screen shot of review
comments).

The review comment

Finalise the Quality

The theme of the web design and the increasing of the budget.
Management Plan.

PROJECT 2: International marketing project

Page 14 of 16 DOCUMENT NAME: BSBPMG532 – Assessment 2 Version 1.0
Develop a Draft Quality Management Plan
The objective of this Website Project is to make new website which can
Purpose
support in developing the business of the company and increase sales
by 20%. The project will have four months to achieve the goals, starting
in June and as on scheduled will be finished in October.

Quality objectives
1) Develop a new website to meet organisational growth objectives

2) Raise brand awareness to Hong Kong, Singapore, and Japan (80%)

3) Increase sales by 10% during 2022.

Quality standards and

1) To facilitate the delivery of the project and within budget which is
 $30,000 to be varied according to project requirements and with
metrics
successful achievement of the Project Objectives as defined in the
project charter.

2) To ensure that the project management methodology is adhered to,

and all key processes involved in project management are undertaken
effectively for the project following the social media policy and digital
advertising.

3) Project deliverables are efficient, effective, and meet the requirements

of all project team and stakeholder members.

4) Major stakeholders are satisfied with the final project outcome,

especially Hong Kong, Singapore, and Japan people.

5) Enduring and consistent performance in International market

conditions.

6) Customer experience. Requirements that make a product or service

more pleasing to customers such as understand the content with the
local and English language and easy to access to the social media
content.

7) The availability of a service that provide the multi-media in everywhere

within these countries and many language to use.

8) Social media such as Facebook, Instagram, and Twitter that people

can be easy to access anytime and anywhere.

9) Design of the website, which is modern, classy, understandable in the

content, and the easily accessible.

10) Customer service requirements such as the practice to provide

information to access to website, function of the website, and other
information. (all in English and if it's possible in dialects)

Quality assurance and

Quality assurance testing protects a client's brand reputation by verifying
control mechanisms that their customers' experiences with their product, website, app, and
campaign are consistently positive

However, the social media will launch in a high quality, multi-media

international advert campaign using local dialects and English

In the end of this project, will be assure by following these measured.

1) Project completed to quality standard specifications
2) Increase brand awareness where 80% of target market recognize the
brand.

Head of web designer who is the person managing all the design of the
Quality roles and
website, function, and the language use.
responsibilities
Marketing Manager who has responsible in creating the content , advert ,
and the application that should use to attract new customers

Moreover ,we must present to stakeholders reports about the progress

both issues and solutions and instrument and manage when necessary
to meet the project output.

The last thing is evaluate and assess the result of the project.
 Scatter Diagram - Scatter Diagram is a quality management tool which
Quality methods, techniques
helps to analyse relationship between two variables. In a scatter chart,
and tools to resolve quality data is represented as points, where each point denotes a value on the
issues horizontal axis and vertical axis.

TQM in the International market with all activities and tasks needed to
Quality control and
maintain a desired level of excellence within a business and its
assurance problem operations. This includes the determination of a quality policy, creating
reporting and implementing quality planning and assurance, and quality control
and quality improvement measures.

Meet with your project team

Discuss quality requirements

with team.
We meet the Website developer Manager. In terms of the feedback, we
Who did you meet with?
should change some quality management plan in the employees role;
What feedback did you get? however, we have attached the document and information draft to the
email.
What technique did you use
to identify changes?
How did you integrate
feedback into your plan using
technology?
Attach proof of how you
shared information to team
members using digital
technology (e.g. screen shot
of email).
Attach proof of how you used
digital technology to integrate
the feedback into your plan
(e.g. screen shot of review
comments).

The review comments

Finalise the Quality
The update of employee's role
Management Plan.