YOUR BOOKING IS CONFIRMED BOOKING REFERENCE

O8IDV3
Booking status: CONFIRMED

MUSCAT TO ALEXANDRIA

SAT JULY 9 2022 BENEFIT FARE

OV527 | 0 stop | 4 hrs 25 mins
00: 25 02: 50
MCT - Departure HBE - Arrival

PASSENGER BAGGAGE SEAT MEAL OTHER

Asmaa Fathy 7kg cabin baggage 14A Chicken Shawarma

1 × 30kg Sandwich

Walaa Yossri 7kg cabin baggage 14B Chicken Shawarma

1 × 30kg Sandwich

TOTAL AMOUNT PAID 222.974 OMR

Booked on 09 Jun , 2022 - SalamAir

O8IDV3 MCT TO HBE SAT JULY 9 2022, depart 12: 25am, arrive 2: 50am

PASSENGER(S) FARE TYPE FARE BREAKUP TOTAL

Ms Asmaa Fathy Benefit AIR FARE (AIR) 112.487 OMR

Adult 80.000 OMR
Airport Tax Oman International ( OM )
10.000 OMR
Benefit Fee ( YQ )
18.000 OMR
Security Fee ( I2 )
1.000 OMR
CUPPS Charges MCT ( I8 )
0.630 OMR
Arrival Service Fee ( F7 )
0.857 OMR
Admin Fee (TFEE)
2.000 OMR
VAT (VA)
0.000 OMR

Ms Walaa Yossri Benefit AIR FARE (AIR) 110.487 OMR

Adult 80.000 OMR
Airport Tax Oman International ( OM )
10.000 OMR
Benefit Fee ( YQ )
18.000 OMR
Security Fee ( I2 )
1.000 OMR
CUPPS Charges MCT ( I8 )
0.630 OMR
Arrival Service Fee ( F7 )
0.857 OMR
VAT (VA)
0.000 OMR

OPTIONAL EXTRAS
PASSENGER(S) EXTRAS SEAT TOTAL

Ms Asmaa Fathy Free Checkedin Baggage 30kg 14A 0.000 OMR

Adult 0.000 OMR
Chicken Shawarma Sandwich
0.000 OMR
Back Seat
0.000 OMR

Ms Walaa Yossri Free Checkedin Baggage 30kg 14B 0.000 OMR

Adult 0.000 OMR
Chicken Shawarma Sandwich
0.000 OMR
Back Seat
0.000 OMR
COVID-19 Assistance Cover Fourth: Exception to responsibility for the delay
All international passenger flights into Muscat, will automatically include a - The Carrier is not responsible for any damage arising from flights
COVID-19 Assistance cover for a period of up to 30 days from the date of and cargo’ delay if it proved that the Carrier and its agents took all the
arrival. (This excludes passengers transiting via Muscat). Any passenger necessary measures to avoid the damage or it was impossible for
who is tested positive upon arrival can contact Tele: +968 94779273 or them to take such measurements.
WhatsApp: +66 925965630 or [email protected] for the - The Carrier is not responsible for the damage arising from the
COVID-19 assistance. Please be advised that this Assistance only covers delay if the contracted ticket with the passenger is a one of the
COVID-19 related Medical and Quarantine assistance in Oman. restricted or discounted tickets.
Passengers will have to contact the call center on the above mentioned - All Economic regulations issued by PACA, issued on 13th
numbers to take pre-approval before taking up any emergency treatment or December 2015 regarding the limited liability on delays shall apply.
being quarantined. There will be direct settlement between Tune Protect and
the required Medical or Quarantine facility provider. Hence No direct or
indirect reimbursements will be accommodated with the passenger. Fifth: Total compensation
Note : The policy number for your assistance cover will be your PNR : O8IDV3
The COVID-19 Assistance Includes the following: : Total compensation that can be gained from the Carrier and its
(a) Medical, Hospitalization and Repatriation of mortal remains cost for agents with responsibility limitations should not exceed those limits
Covid-19 up to USD 20,000 laid down in Montreal convention or PACA resolution issued in Dec
(b) Quarantine cost at Government approved facility Up to $50 Per Day, 2015 where applicable.
Maximum For 14days

The COVID-19 Assistance Excludes the following: Sixth: Claim procedures

(a) The passenger's COVID-19 testing expenses, unless they form part of
- The Addressee should confirm to the Carrier immediately after
the medical expenses as confirmed by the relevant doctor/hospital.
figuring out the defect, then send written notice within 7 days at most
(b) Home or any private accommodation quarantine.
for checked baggage and 14 days for sent cargo, from the day of
(c) Cost of treatment or care not resulting from COVID-19.
receipt.
(d) Pre-existing medical conditions.
- The Addressee should confirm the Carrier in case of delay once
(e) Passenger diagnosed as COVID-19 Positive before departure.
figuring out then send written notice within 21 days at the most from
(f) Assistance in the event of Passenger’s death: In case of death due to
the day of receipt.
COVID-19.
- In all cases, the notices must be all in writing as a note on the
carriage documentation upon the cargo’ delivery or registered letter
to be sent to the Carrier at the legal date.
Contract of Air transportation - According to article 31 of Montreal Convention, if the warning had
Transportation of passengers and Baggage on flights operated by Salam Air, not been issued during the deadlines identified above, no liability
SAOC. (carrier), carriers doing business as for Salam Air, and other carriers case should be accepted against the Carrier.
operating as Salam Air’s Codeshare partner (collectively “United Carriers”), - The right of compensation shall be waived if the litigation had not
are subject to the terms and conditions set forth in this Contract of Carriage, been brought within 2 years from delivery date to destination point,
in addition to any terms and conditions printed on or in any ticket, ticket jacket the date in which the aircraft was expected to arrive or the date in
or e-ticket receipt. which transportation process had stopped.
By purchasing a ticket or accepting transportation, the passenger agrees to
be bound thereby. By purchasing this ticket, the passenger accepts, these
terms and conditions. The passenger confirms his/her acceptance for self Seventh: Cargo terms and conditions
and luggage transportation as a result of accepting such terms and
The below-mentioned terms and conditions will be applied on the
conditions.
airborne cargo by the Carrier. Such terms and conditions prevail on
The ticket cannot be issued or printed out without reading and accepting
other agreements or understanding done between the sender and
these terms by clicking on “I agree” icon on the system. The passenger is
the Carrier unless they are in a conflict with applicable Law or valid
totally free to accept or reject such terms and conditions before finalizing the
international convention.
Contract of transportation.
- The sender is obligated to comply with all custom procedures,
police and other public authorities, also to provide a documentation
that shows nature of the cargo. Such condition does not establish an
Terms & Conditions: obligation, duty or responsibility on the Carrier out of this.
This contract includes the below terms and conditions for the - The Sender is responsible for accuracy of the data and statements
passenger/Sender revision and acceptance before finalizing the Contract of of cargo recorded by him/her or on his/her behalf in air transportation
Transportation. The passenger/Sender admits that he/she had read carefully documentation or provided by him/her or on his/her behalf to the
the terms and conditions and agree on them. The passenger/Sender agrees Carrier to be written in the delivery of goods or included in the records
that such terms and conditions are controlling the whole relationship established on further means. This condition is also applied when
between him/her and the Carrier. the person representing the Sender and the Carrier’s agent are the
Such terms and conditions are including, but not limited to, the following: same.
- Limits on liability for flights’ delays in departure or arrival as well as delays, - The Sender must provide all necessary information and documents
damage or loss of baggage. Including fragile or perishable goods in to complete custom procedures, police and other public authorities
accordance with Montreal convention 1999 and PACA resolution Dec 2015. before delivering the goods to the addressee. The Sender is
- Claims restrictions, including time periods within which a responsible for addressing the Carrier of any damage arising from
passenger/sender must file a claim or bring an action against the Carrier. the unavailability, invalidity and inadequacy of these information or
- The Carrier’s right to change terms of the Contract of Transportation. documents if the damage is not up to the Carrier’s fault or its agents
- Rules of reservations reconfirmation , check-in times and cancelation. or dependents. It must be taken into consideration that the Carrier is
- The rules and terms of the restricted tickets. not obliged to check the validity and adequacy of these information
- The Carrier’s rights and limits on liability for delay or failure to perform and documents.
service, including schedule changes, passengers’ transfer to another - The written data on air cargo documentation or goods receipt on
carrier, and rerouting. weight of goods, its dimensions and its packaging, so is the data of
packages number are considered to be a proof to be invoked unless
proved otherwise by the sender. The data of goods quantity, size and
First: Arbitration status has no power against the carrier unless the carrier itself had
checked it out in the presence of the sender and proved that in air
The Parties agree that in the event of any dispute or conflict between the cargo documentation or goods receipt as these data are related to
Passenger/Sender and the Carrier in respect of any matter or dispute related the appearance of goods.
to this contract of Transportation or its implementation or the consequences - If the carriage requires on the part of the carrier making special
of non-compliance with it or the extent of Carrier’s liability or the united preparations, the sender must notify the carrier of that with a
carriers, the parties shall make their best efforts to resolve the matter sufficient notice. The carrier has the right to open the packages prior
amicably within seven working days. to delivery to check out the validity of data stated by the sender.
- The sender compensates the carrier for all damages caused to it or
If they do not reach a solution that satisfies both of them, the matter shall be any person to whom the carrier is liable for what he/she has provided
referred to Arbitration in accordance with the laws in force in Sultanate of or what has been provided on his or her behalf of incorrect, improper
Oman. The arbitral tribunal shall be composed of one arbitrator. The place of and incomplete data and acknowledgements.
Arbitration shall be Muscat, Sultanate of Oman. The language of arbitration - The data recorded in air transportation documentation or delivery of
shall be the English. The Arbitrator should apply the provisions of Montreal goods is related to goods dimensions, weight and packing; this also
Convention 1999 and PACA resolution Dec 2105 in addition to the applicable goes for the number of packages as a proof to be protested with,
legislation in Sultanate of Oman. If this ticket is restricted according to the unless otherwise proven by the Sender. The data of cargo quantity,
applicable legislation on the paid fare, a limitation or more might be applied, size and case cannot be protested with against the Carrier only to the
including but not limited to one of the following procedures on passenger’ extent that the Carrier had already checked in the presence of the
travel: Sender and proved that in the documentation of air transportation,
delivery of goods or to the extent that these data are related to the
1- The ticket is non-refundable but can be replaced with another one that
apparent conditions of the goods.
meets all the standards of the original ticket (including paying any difference
- If the Carriage on the part of the Carrier requires making special
in price).
preparations, the Sender must inform the Carrier of that before
2- Replacement and cancellation fees may apply.
sufficient time. The Carrier may ask to open the packages before
3- The selected tickets might not be eligible for recovering funds or changing
delivering them to check the validity of data the Sender mentioned.
them even for a fee.
> - The Sender compensates the Carrier for any damages caused to
4- Some tickets have no valid value and cannot be used to buy a future ticket.
it or to any person could be responsible toward as a result for what
5- Some tickets may be restricted to certain flights, certain times, minimum
the passenger had submitted to it or on its behalf; including the
limit or maximum limit in using the return ticket.
improper, incorrect and incomplete statements and
6- SalamAir company and the united Carriers reserve the right to:
acknowledgements.
- The addressee has the right to ask the Carrier for the rights arising
(a) Refuse the travel of any person obtained a ticket that violated any value,
from contract of carriage only if the Carrier confirmed damage of the
laws or special regulations of SalamAir andits united Carriers or violated
cargo or if it didn’t arrive before the expiration of 7 days from the
any, national, federal or valid legal local order.
expected day of cargo delivery.
(b) Change or modify any of contract terms and conditions with or without
notifying the registered passengers.

Eighth: Completion of travel procedures

Second: Advice to international passengers on carrier All passengers are requested to arrive at the airport well in advance
liability for their flights and clear all check-in and immigration procedures
and to be present at the SalamAir assigned departure gates on time.
Passengers on flights involving an ultimate destination or a stop in a country
SalamAir does not bear any responsibility for any passenger who is
other than the country of departure are advised that international conventions
delayed to board the aircraft due to check-in, immigration delays,
known as the Montreal Convention 1999, Chicago Convention 1944 and
missing travel documents or no show at departure gates.
Warsaw Convention with their regulations, , including their amendments,
1- Check-in: We request all passengers to arrive at the departure
may apply to the entire flight, including any portion thereof within a country.
airport at least 4 hours before departure time mentioned in the ticket
For such passengers, the convention, special contracts of transportation
to complete travel procedures. Our check-in counters assigned for all
may limit the liability of the Carrier with respect to death or injury to
our domestic and international flights close 60 minutes before
passengers, and for loss, delay or damage of passengers and baggage.
departure time mentioned in the ticket. Early check-in ensures you a
smooth and comfortable travel experience.
2- Presence at the departure gate: Passengers are requested to be
Third: Luggage requirements
The below-mentioned terms and conditions will be applied on the luggage present at the SalamAir assigned departure gate at least 60 minutes
which Carrier got from the passenger and registered in its systems then before departure time mentioned in the ticket. Please be aware that
gave the passenger a receipt with it. Such terms and conditions prevail on the gates for all flights close 20 minutes before the scheduled time of
any other agreement or understanding done between the sender and the departure.
Carrier unless they are in a conflict with an applicable Law or valid 3- Travel documents: Given the continuous change in travel
international convention. requirements to destinations, we request passengers to verify the
- The Carrier is fully or partially exempt from its responsibility towards the required travel documents need to enter the destination from the
luggage as long as the Carrier proves that the caused damage is as a result country or official authorities. Providing all required travel documents
of the passenger’s carelessness and fault. This article applies on all is the sole responsibility of the passenger; and the airline does not
responsibilities terms and conditions in this document. bear any responsibility if the passenger is denied boarding due to
- The Carrier is not liable about the loss of money, jewelry and others of the unavailability of these documents.
precious things had entrusted to it, only as long as the Sender provides a 4- Baggage and bags: We request our passengers to avoid carrying
written documents proves so. weight exceeding the limit mentioned in the ticket to avoid any
- The Carrier is not responsible for the damage in case of loss and damage additional cost at the airport.
in the checked luggage if it is caused by inherent flaws in the luggage.
- The passenger has the right to ask the Carrier for the rights arising from
this contract if the Carrier confirmed the luggage damage or if it didn’t arrive Ninth: Restricted baggage items
within 21 days from the expected delivery date. - The passenger has the right
For your safety, and in compliance with international regulations, we
to ask the Carrier for the rights arising from this contract if the Carrier
place some restrictions on the items you can carry in your hand or
confirmed the luggage damage or if it didn’t arrive within 21 days from the
cabin baggage.
expected delivery date.
To prevent delays to you and other passengers, we ask that items
- The Carrier is not responsible for any damage caused to the luggage
that may cause injury or do not comply with security or safety
possessed by the passenger’s custody; including hand baggage or all the
guidelines for carriage in your cabin baggage, be placed in your
items which travelers keep while traveling.
checked-in baggage. These items should be appropriately packed
- The Carrier is not responsible if the damage to luggage attributed if it was
for carriage as checked baggage, in accordance with the
caused by any of the below reasons:
International Air Transport Association’s (IATA) Dangerous Goods
(a) Inherent flaws in the luggage.
regulations and relevant local regulations.
(b) Poor packing by anyone other than the Carrier or its agents.
For more information, please check SalamAir website regarding
(c) War, armed conflict, hooliganism or flood implications or any other force
“Restricted baggage items”.
majeure conditions.
(d) Proceedings conducted by public authorities regarding entry and exit of
goods.
- Taking delivery by the addressee/Passenger without protesting, is
considered as an evidence to the perfect condition of Baggage.
- Each passenger is permitted to carry two pieces of check-in luggage.
(a) Please ensure that each individual pieces of luggage weighs a
maximums of 32kgs with a total dimension not exceeding 160cms (W+D+L)
with passengers details clearly labeled (name & contact details).
(b) Any irregular sized luggage will be refused at checking-in.

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