Jltpublit of tbt ~bilippints

Jaepartment of etrucation
REGION XII
SCHOOLS DIVISION OF SOUTH COTABATO
Office of the Schools Division
Superintendent
14 Dec 2023

DIVISION MEMORANDUM
OSDS No.- 4,
s. 2023

SUBMISSION OF CLIENT SATISFACTION MEASUREMENT (CSM) RESULT FOR

FISCAL YEAR 2023

To: Public Schools District Supervisors/Principals In-Charge

Public Elementary and Secondary School Heads
School Public Assistance Coordinators (SPACs)
All Others Concerned

1. In reference to the attached Memorandum from Atty. Michael Wesley T. Poa,

Undersecretary and Chief of Staff, and Jason V. Mercene, Supervising
Administrative Officer, Officer In-Charge, Office of the Director for Public Affairs
Service, dated December 11, 2023 on the Submission of Client Satisfaction
Measurement (CSM) Results for Fiscal Year 2023, all schools of this Division,
through the School Public Assistance Coordinators (SPACs) are requested to
submit their FY 2023 Client Satisfaction Measurement Results for services
declared in the DepEd Citizen's Charter (please see attached Annex A External and
Internal Services to be reported for the CSM) on or before December 27, 2023.

2. To aid us in the preparation of the FY 2023 CSM Results, all concerned are
reminded of the instructions as provided in the said Memorandum particularly
paragraph 4 (a-h instructions).

3. The CSM results shall be submitted through filling out of the data on the
following links:

Schools External Services htt Ed2023CSM_ExtSchools

Schools Internal Services htt Ed2023CSM_IntSchools

4. SPACs shall upload a Memorandum (Annex C) signed by the School Head to

ensure the truth, accuracy, and completeness of the CSM Results through this
link: https: / /bit.ly /CSMFY2023RESULT.

5. Attached is Annex B relative to the instructions on the Preparation of

Consolidated CSM Report and Results.

SDOSC--OSDS-DJO-NM-v3.0rO.0,effeetiue04 I 06/ 2 020

Address: Alunan Avenue, Koronadal City, South Cotabato 9506

Telephone Number. (083)228-3801
Email Address: [email protected]
SOCOTEC
l50to01
Rn....
.............,.,_
, ,,...~ ,".-
 Jltpublit of tbt ~bilippints
llepartment of Qebucation
REGION XII
SCHOOLS DIVISION OF SOUTH COTABATO
6. All School heads (both elementary and secondary), designated SPACs
including one (1) ALS teacher per municipality, are directed to attend an urgent
meeting on December 18, 2023 on the following time and venue:

UPPER VALLEY LIBERTAD NHS 8:00AM

LOWER VALLEY TUPICES 1:00 PM

7. Let it be emphasized that the submission of CSM Report is also part of the
Agency Accountabilities as stated in MC no. 2023-1 titled "Guidelines on the Grant
of the Performance-Based Bonus (PBB) for FY 2023 Under Executive Order 80, s.
2012 and EO 201, s . 2016. If DepEd is deemed eligible for the grant of the FY
2023 PBB, non-compliance to the submission of CSM Report will result in the
isolation from the grant of PBB payout.

8. For more information, personnel concerned may contact the Office of the
Division Administrative Office V (Administrative Services) through telephone nos.
(083) 228-3742.

9. Immediate dissemination and compliance with this memorandum is desired .

. BALALA,CESE
ion Superinten~ t

Encl.: Memo from Atty. Poa dated D

Annex A, Annex B, Annex C
Reference: Region Memorandum 0
To be indicated in the Perpetual Index
under the following subjects:

SURVEY EMPLOYEE
RATING

RJSS/DM- submission of CSM Result for FY 2023

0000/December 14, 2023

SDOSG-OSDS-DIO-NM-v3.0rO.0,effective04/ 06/ 2020

,,.,,....
A?-..
Address: Alunan Avenue, Koronadal City, South Cotabato 9506
Telephone Number: (083)228-3801 ;
Email Address: [email protected] \ .. ~

SOCOTEC ,........u..,,,to:1,
 -Reuubhc of the labiltppines
13q,attmtnt of ebutatfon
Annex A: External and Internal Services to be Reported for the CSM

CSM Results shall be reported for both the external and internal services specifie6.
in Annex A of this memorandum. These services declared in the DepEd Citizer1':,
Charter represent the services most common in each governance level. Offices shall
briefly discuss their response rate results and provide reason/ s why certain
services were not offered or why certain services had no/low CSM responses, as
applicable.
Regional Offices

External Services Internal Services RO Unit

1. Certification as to
Availability of Funds Accounting
N/A
2. Endorsement of Request for Section
Cash Allocation from SDOs
3. Disbursement Updating
4. Downloading/ Fund
Transfers of SAROs received
from Central Office to
Schools Division Office and
Implementing Units
5. Letter of Acceptance for
Downloaded Funds
Budget
N/A 6. Obligation of Expenditure
Section
(Incurrence of Obligation
Charged to Approved Budget
Allocation per GAARD and
Other Budget
Laws/ Authority)
7. Processing of Budget
Utilization Request & Status
(BURS)
1. Payment of External 8. Handling of Cash Advances
and Internal Claims Cash Section
2. PavmentofObligation
3. Access to LRMDS Portal Curriculum
4. Procedure for the Use of and Learning
N/A
LRMDS Computers Management
Division
9. Rewards and Recognition Human
N/A
Resource and

•
DVJJED
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

MATATAG
= ,..=- -GONG PII.IPINA$

fj DepEd Philippines l!i @depedphilippines W @DepEd_PH @ www.deped.gov.ph

 Republic of tl)e .t}IJilippines
llq,amntnt of ebucation
Development
Division
5. Legal Assistance to 10. Processing of
Walk-in Clients communication received
6. Request for Correction through the Public
of Entries in School Assistance Action Center
Record (PAAC) Legal Unit
1 1. Request for Certification as
to the Pendency or Non-
Pendency of an
Administrative Case
7. Recognition of National
Professional Educators
Development Programs Academy of
/ Courses
N/A the Philippines
- Regional
Office
8. Issuance of Foreign
Travel Authority
8.1. Issuance of Foreign Office of the
Official Travel Authority N/A Regional
8 .2. Issuance of Foreign Director
Personal Travel
Authority
9. Acceptance of 12. Application for Leave
Employment 13 . Application for Retirement
Application (Walk-in) / Survivorship / Disability
10. Acceptance of Benefit
Employment 14 . Issuance of Certificate for
Application (Online) Remittances
11. Issuance of Certificate 15 . Issuance of Certificate of
of Last Payment Employment and/ or
Service Record
16. Issuance of Foreign Travel Personnel
Authority Section
16.1 . Issuance of Foreign
Official Travel Authority
16.2. Issuance of Foreign
Personal Travel Authority
17. Processing of Equivalent
Record Form (ERF)
18. Processing of Study Leave
19 . Processing of Terminal
Leave Benefits

• Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600

Telephone No.: (02) 6316033/ 6332120

D~ ED
MATATAG
= flJIJI = -CONC:PfUPfNAS

I) DepEd Philippines lo.!J @depedphilippines @) www.deped.gov.ph

 laepublic of t~e ~~ihppines
JBepartmmt of ebucation
20. Request for Transfer from
Another Region
21. Stoppage/Deletion of
Deductions in the Payroll
(Loans and Insurances)
12. Generation of School
IDs for New Schools Policy,
and/ or Adding or Planning and
Updating of SHS
N/A Research
Program Offering Division
13. Request for Reversion
14. Public assistance
(Email)
15. Public assistance Public Affairs
(Hotline and Walk-in)
N/A Unit
16. Standard Freedom of
Information request
1 7. Application for 22. Application for
Opening/ Additional Establishment, Merging,
Offering of SHS Conversion, and Naming/
Program for Private Renaming of Public Schools
Schools and Separation of Public
18. Application for Tuition Schools
Quality
and Other School Fees
Assurance
(TOSF), No Increase,
Division
and Proposed New Fees
of Private Schools
19. Issuance of Special
Orders for the
Graduation of Private
School Learners
20. Certification,
Authentication,and
Verification
21. Issuance of Requested
Documents (CTC and
Photocopy of Records
Documents)
N/A
Section
22. Issuance of Requested
Documents (Non-CTC)
23. Receiving of
Communication
24. Receiving of Complaint

•
DeT-1ED
MATATAG
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

·-,- --....
-- ... , ------ IIAGONG PfUPINAS

11 DepEd Philippines l.!i @depedphilippines $ www.deped.gov.ph

 :Republic of tbe ~bilipptnes
Jaepartmtnt of ebucation

Schools Division Offices

ktemal Services lntemal Services SDOUnit

1. Processing of ORS
N/A 2. Posting/Updating of Budget Unit
Disbursement
3. Handling of Cash
N/A Cash Unit
Advances
4. User Account
Management for
Centrally Managed
Information and
Systems
N/A Communications
5. Troubleshooting of ICT
Technology Unit
Equipment
6. Uploading of
Publications
l. Request for Correction 7. Issuance of Certificate
of Entries in School of No Pending Case Legal Unit
Record
8.1 Issuance of Foreign
Official Travel Authority Office of the
N/A 8.2. Issuance of Foreign Schools Division
Personal Travel Superintendent
Authority
2. Acceptance of 9. Application for ERF
Employment Application (Equivalent Record
(Teaching Position) Form)
3. Acceptance of 10. Application for Leave
Employment Application 11. Application for
(Non-Teaching and Retirement
Teaching-related 12. Issuance of Certificate
Positions - {promotion of Employment
and entry) 13. Issuance of Service
Personnel Unit
Record
14. Loan Approval and
Verification
15. Processing of
Appointment (Original,
Reemployment,
Reappointment,
Promotion and
Transfer)

•
DepED
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

MATATAG
= -.= IIACONG PII.IPINAS

~ DepEd Philippines ~ @depedphilippines G www.deped.gov.ph

 J.\epubltt of tbe .t}bilippines
llepartmmt of ebutation
16. Processing of Terminal
Leave Benefits
1 7. Request for Correction
of Name and Change of
Status
4. Inspection, Acceptance, 18. Requisition and
and Distribution of Issuance of Supplies
Property and
Textbooks, Supplies, 19. Property and
Supply
and Equipment Equipment Clearance
Sil!D.ine-
5. Issuance of Requested
Documents (Non-CTC)
6. Issuance of Requested
Documents (CTC and
Photocopy of
Documents)
7. Certification,
Authentication,
Verification (CAV)
8. Receiving and Releasing N/A Records Unit
of Communication and
other Documents
9. Receiving of Complaints
against Non-Teaching
Personnel
10. Receiving of Complaints
against Teaching
Personnel (Multi-stage
Processing)
11. Accessing Available 20. Program Work Flow of
Leanring Resources Submission of
from LRMDS Portal Contextualized
Curriculum
12. Borrowing of Learning Learning Resources
Implementation
Materials from Libraries 21. Quality Assurance of
Division
13. Alternative Learning Supplementary
System (ALS) Learning Resource
Enrollment
14. Request for Basic 22. Request for Basic
Education Data (from Education Data SGOD-
external stakeholders) (Internal Stakeholder) Planning and
23. Request for Data for Research
EBEIS/LIS/NAT and Section
Performance Indicators

•
DefJED
MATATAG
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

= 8 = IIAGOHG PfUPINAS

IJ DepEd Philippines ~ @depedphilippines G www.deped.gov.ph

 l\epublit of t~e t)~tlippines
l)q,artmmt of ebutation
15. Issuance of Government
Permit, Renewal,
Recognition of Private
Schools
16. Issuance of Special
Orders for the
Graduation of Private SGOD - School
School Learners Management,
1 7. Application for SHS N/A Monitoring, and
Additional Track/ Strand Evaluation
18. Application for Summer Section
Permit for Private
Schools
19. Application for No
Increase in Tuition Fee
20. Application for Increase
in Tuition Fee

•
DejJED
MATATAG
• Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

= "' = !IACONG PIUPINAS

11 DepEd Philippines ~ @depedphilippines @DepEd_PH (I) www.deped.gov.ph

 l\tl)ublic of tbe Jlbtlippines
l)tpartmtnt of ebutation

Schools

External Services Internal Services

1. Acceptance of Employment 1. Issuance of Special Order for
Application for Teacher I Position Service Credits and Certification
(Walk-in) of Compensatory Time Credits
2. Acceptance of Employment 2. Laboratory and School Inventory
Application for Teacher I Position 3 . School Learning and
(Online) Development
3. Borrowing of Leaming Materials
from the School Library /Leaming
Resource Center
4. Distribution of Printed Self-
Learning Modules in Distance
Learning Modality
5. Enrollment (Walk-in)
6. Enrollment (Online)
7. Issuance of Requested
Documents in Certified True
Copy (CTC) and Photocopy (Walk-
in)
8. Issuance of Requested
Documents in Certified True
Copy (CTC) and Photocopy
(Online)
9. Issuance of School Clearance for
different purposes
10. Issuance of School Forms,
Certifications, and other School
Permanent Records
11 . Public assistance (walk-in/ phone
call)
12. Public assistance (email/social
media)
13. Receiving and releasing of
communications and other
documents
14. Reservation Process for the Use
of School Facilities
15. Request for Personnel Records for
Teaching/Non-Teaching
Personnel

•
DefJED
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

=
MATATAG
~ ::::=:;.; -GONG PIUPfNAS

11 DepEd Philippines l.!J @depedphilippines W @DepEd_PH (lil www.deped.gov.ph

 .Jaepubhc of tbe tlbilippines
l)epartmtnt of eburation

Annex B: Preparation of Consolidated CSM Report

The CSM Report shall be culled from the following sources:

- ARTA-prescribed CSM Form, as implemented in DepEd through DM-
OUHROD-2023-0930
Old feedback forms, e.g. DepEd CCSS Form, provided the results are
converted from the old to the new Likert Scale and SQD.

A. Total number of clients who completed the survey for FY 2023

Report the total number of surveyed clients with complete transactions. A
transaction is considered complete when the final step of the service availed
of is accomplished.
Additionally, all concerned units shall gather a minimum number of CSM
responses based on the ARTA Sample Size Calculator:
https: //tinyurl.com/CSMsamplesize.

Offices shall briefly discuss their response rate results and provide reason/ s
why certain services were not offered or why certain services have no/low
responses, as applicable.

B. Total number of transactions for FY 2023

Report the total number of transactions per service declared in the DepEd
Citizen's Charter applicable to the governance unit.

Kindly note that the number of transactions shall be greater than the
number of surveyed clients or survey responses.

C. Result count of SQD questions for FY 2023

Report the breakdown of the eight (8) SQD questions by result count. Kindly
provide a brief analysis of the results.

D. Demographic proflle
Report the breakdown of the client demographic based on the following:

a. Age
i. 19 or lower
ii. 20-34
iii. 35-49
iv. 50-64

Communications Division, Depfd Complex, Meralco Avenue, Pasig City 1600

Telephone No.: (02) 6316033/ 6332120
De~ED
= =
MATATAG
IIAGONC PIUPl#AS

IJ DepEd Philippines ~ @depedphilippines @) www.deped.gov.ph

 l\.epubltc of tbe ~btlippines
JBepartmtnt of <fbntation
v. 65 or higher
vi. Did not specify

b . Sex
1. Male
ii. Female
iii. Did not specify

c. Customer Type
i. Citizen
ii. Business
iii. Government

d . Region of residence

Kindly provide a brief analysis of the results .

E. Count of Citizen's Charter Responses

Report the breakdown of responses on the Citizen's Charter questions by
result count. Kindly provide a brief analysis of the results.

a. Citizen's Charter Awareness

b . Citizen's Charter Visibility
c. Citizen's Charter Helpfulness

F. Major or most common identified feedback/ concern from clients

Report the summary of feedback from clients by identifying the most
frequent feedback or concerns received for FY 2023.

•
DeyJED
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No.: (02) 6316033/ 6332120

=
MATATAG
~ :::.:.;:=. SAC.ONG PIUPIIIAS

11 DepEd Philippines ~ @depedphilippines @DepEd_PH e www.deped.gov.ph

 Insert letterhead

MEMORANDUM

TO JASON V. MERCENE
Supervising Administrative Officer
Officer-in-Charge, Office of the Director
Public Affairs Service

FROM NAME OF REGIONAL DIRECTOR / SCHOOLS DMSION

SUPERINTENDENT / SCHOOL HEAD

SUBJECT TRANSMITTAL OF THE FY 2023 CLIENT SATISFACTION

MEASUREMENT(CSM)RESULTS

DATE (Insert date)

In line with the memorandum on the Submission of Client Satisfaction Measurement
(CSM) Results for Fiscal Year 2023 requesting all field offices and schools to submit
the FY 2023 CSM Results in accordance with the agency accountabilities in MC No.
2023-1 titled "Guidelines on the Grant of the PBB for FY 2023 Under Executive Order
(EO) No. 80, s. 2012 and EO No . 201, s . 2016," this Office hereby transmits the FY
2023 Consolidated CSM Results for (insert name of Regional Office / Schools
Division Office / School).

This Office declares that the CSM Form was implemented for both the external and
internal services declared in the DepEd Citizen's Charter, as required under DM-
OUHROD-2023-0930 titled "Implementation of the Client Satisfaction Measurement
(CSM) Form Prescribed by the Anti-Red Tape Authority" issued on 12 July 2023.

This Office is aware that failure to submit their CSM Results by any office delivering
services, without providing an acceptable explanation on why said service/s were not
offered or had no/low CSM respondents, may result in isolation from the grant of the
FY 2023 PBB if DepEd is deemed eligible for said bonus.

Thus, CSM Results for each office have been collected to form the consolidated CSM
Report that was submitted to the Public Affairs Service - Public Assistance Action
Center (PAS-PAAC) through the link provided.

This Office attests to the truth, accuracy, and completeness of the CSM Results
submitted.

For queries/ clarifications on the CSM Report, please contact (insert name of RPAC)
through (insert email address and / or contact number).

Thank you.
 ilepuhlir of tbe .t)IJilippines
l}tpartmtnt of <fbutation

MEMORANDUM

TO Regional Directors
Schools Divisions Superintendent
School Heads
All Others Concerned

ATTN Regional Public Assistance Coordinators

Division Public Assistance Coordinators

FROM &AC]l~JUWESLEY T. POA

and Chief of Staff

Sup •sing Administrative Officer

Officer-in-Charge, Office of the Director
Public Affairs Service

SUBJECT SUBMISSION OF CLIENT SATISFACTION MEASUREMENT

(CSM) RESULTS FOR FISCAL YEAR 2023

DATE December 11 , 2023

All Regional Offices (ROs), Schools Division Offices (SDOs), and chools are
requested to submit their FY 2023 Client Satisfaction Mechan ism (CSM)
Results for services declared in the DepEd Citizen's Cbarterl t o t he Public
Affairs Service - Public Assistance Action Center (PAS-PAAC) on or before
December 29, 2023.

This is pursuant to Memorandum Circular (MC} o. 2019-002-A titled

"Supplemental Guidelines on Anti-Red Tape Authority (ARTA) Memorandum Circular
No. 2019-002 or the Guidelines on the Implementation of the Citizen's Charter in
Compliance with Republic Act 11032, Otherwise Known as the "Ease of Doing

1 DepEd Citizen's Charter: hltps: / L"-ww.deped.gov.ph iwp-rnntent /uploads/DepEd-C1t1zens-Chaner-2022.pdf

Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600

Telephone No.: (02) 6316033/ 6332120
D~ED
MATATAG
.::.:::.=,.. ~ BACOHC PIUPIHA.5

l'J DepEd P I pn1 es f.J @depedphilippines @DepEd_PH @ www.deped.gov.ph

 l\epublir of tlJe ~biliµpine!>
mtpartment of €bucation

Business and Efficient Government Service Delivery Act of 2018," and its
Implementing Rules and Regulations which states that all government agencies
shall submit their Client Satisfaction Measurement (CSM) report every year.

Additionally, ARTA Memorandum Circular (MC) No. 2022-05 titled "Guidelines on

the Implementation of the Harmonized Client Satisfaction Measurement" provides
the harmonized CSM tool that will enable government agencies to assess the overall
satisfaction and feedback of their clients on the service they availed. The
implementation of the CSM Form was further reiterated in DepEd through DM-
OUHROD-2023-0930 titled "Implementation of the Client Satisfaction Measurement
(CSM) Form Prescribed by the Anti-Red Tape Authority" issued on July 12, 2023.

To aid in the preparation of the FY 2023 CSM Results, all concerned are reminded
of the following:

a. Results shall be reported for both the external and internal services specified
in Annex A of this memorandum. These services declared in the DepEd
Citizen's Charter represent the services most common in each governance
level.

b . Results shall be culled from the ARTA-prescribed CSM Form, as

implemented in DepEd through DM-OUHROD-2023-0930.

However, CSM results obtained from previous feedback forms, e.g. old
DepEd CCSS Form, may still be included in the submission. Kindly refer to
the provided conversion for reference:
PREVIOUS CSM FORM ARTA-PRESCRIBED CSM FORM
5-Point Likert Scale
5 Outstanding Strongly A~ee
4 Very Satisfied A~ee
3 Satisfied Neither A~ee nor Disa~ee
2 Unsatisfied Disa~ee
1 Poor Stronclv Dis~ee
Service Quality Dimensions
Considered as N/ A since this has
no counterpart in the previous SQD0
feedback form.
Responsiveness SQDI
Reliability SQD2
Access and Facilities SQD3
Communication SQD4

•
DepED
MATATAG
Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600
Telephone No. : (02) 6316033/ 6332120

= .. ~ BJlCONC PILIPIHAS

11 DepEd Philippines f;J @depedphilippines "'fl @DepEd_PH @) www.deped.gov.ph

 l,epublic of tlJe l:)fJilippines
llepartment of Qebucati.on
Costs SQD5
Integrity SQD6
Assurance SQD7
Outcome SQD8

c. The CSM Results shall cover feedback received from both online and hard
copies of the CSM Forms. Offices that have not yet encoded client feedback
from the CSM Form hard copies may use the template that can be
downloaded through the link: https: //bit.iv/ CSMResultsTemplate. Note
that the template provided shall only be used internally by the
RO/SDO/school and shall not be submitted to the PAAC.

d. The Regional Public Assistance Coordinators (RPACs) and Division Public

Assistance Coordinators (DPACs) shall be in-charge of gathering and
submitting the CSM Results from the concerned units. Thus, each RO and
SDO shall submit only ONE (1) Consolidated CSM Result (covering all
concerned units) to the PAAC. There shall likewise be only one (1) CSM
Result per school. Annex B includes the information needed for the report.

e. Only submissions to PAAC through the links provided shall be considered

in crafting the DepEd-wide FY 2023 CSM Report.

GOVERNANCE
OFFICE LINK
LEVEL
• Accounting
Section
• Budget Section
• Cash Section https: //bit.ly/DepEd2023CSM RO A
• Curriculum and
Learning
Management
Division
Regional Office • Human
Resource and
Development
Division
• Legal Unit
https://bit.ly/DepEd2023CSM RO B
• National
Educators
Academy of the
Philippines -
Refilonal Office

Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600

I) Telephone No. : (02) 6316033/ 6332120

De"flED
MATATAG
-==-- =-=:... BACOHC PILIPINAS

rJ DepEd Philippines r:-,J @depedphilippines @DepEd_PH G www.deped.gov.ph

 ~epnl.Jlic of tlJe tillJilippines
118epartment of €bucatton
• Policy, Planning
and Research
Division
• Office of the
Regional
Director https: LLbit.lyLDepEd2023CSM RO C
• Personnel
Section .
• Public Affairs
Unit
• Quality
https) Lbit.lyLDepEd2023CSM RO D
Assurance
Division
• Records Section
• Budget Unit
• Cash Unit
• Information and
https: LLbit.lv LDepEd2023CSM SDO A
Communications
Technology Unit
• Legal Unit
• Office of the
Schools Division
https:Ubit.lyLDepEd2023CSM SDO B
Superintendent
• Personnel Unit
• Property and
Schools Supply
• Records Unit
Division Office https: LLbit.lyLDepEd2023CSM SDO C
• Curriculum
Implementation
Division
• SGOD -
Planning and
Research
Section
• SGOD - School htt(~s: Ubit.lyLDepEd2023CSM SDO D
Management,
Monitoring, and
Evaluation
Section
Schools (External Services) httos: / /bit.Iv /DeoEd2023CSM ExtSchools
Schools (Internal Services) httos: I I bit.Iv/ DeoEd2023CSM IntSchools

Communications Division, DepEd Complex, Meralco Avenue, Pasig City 1600

a Telephone No. : (02) 6316033/ 6332120

DVfJED
MATATAG
..:;._;;::::: .. .::....:::::... BACOHC PIUPJNAS

ll DepEd Philippines f.eJ @depedphilippines @DepEd_PH e www.deped.gov.ph

 Republic of tbc t)IJili ppines
1Department of ebucation

f. RPACs, DPACs, and schools shall upload a Memorandum (Annex C) signed

by the Regional Director/ Schools Division Superintendent/ School Head
to ensure the truth, accuracy, and completeness of the CSM Results.

g. Email or hard copy submissions shall NOT be recorded by the PAAC.

Likewise, any misrepresentation, discrepancy, or duplication in the data or
consolidated submission may result in tagging the RO/SDO/school as non-
compliant to this requirement.

h. ROs, SDOs, and schools are not allowed to submit their report directly to
the ARTA or any oversight agency.

It shall be highlighted that the submission of the CSM Report is also part of the
Agency Accountabilities as stated in MC No. 2023-1 titled "Guidelines on the Grant
of the Performance-Based Bonus (PBB) for FY 2023 Under Executive Order (EO)
No. 80, s. 2012 and EO No. 201, s. 2016 ." Thus, if DepEd is deemed eligible for
the grant of the FY 2023 PBB, non-compliance to the submission of the CSM
Report will result in the isolation from the grant of the PBB payout.

Likewise, all offices are reminded to safeguard the soft and hard copies of the CSM
Forms and uphold integrity in the preparation of CSM Report since 4.8.2 of ARTA
MC 2022-05 states that "The ARTA reserves the right to request proof of the survey
results, including the answered paper surveys and the Excel file of the aggregated
data".

For more information, please contact Ms. Grazielle Anne A. Sarical or Ms. Ariane
G. Llegado, PAS-PAAC, through the following:

Email address: depedactioncenter(a deped.gov.ph

Phone numbers: 8638-7530, 8633-1942
Viber mobile number: 09672498552

Immediate dissemination of and strict compliance with this issuance is directed.

Enclosures:
Annex A : External Services to be Reported for the CSM
Annex B: Preparation of Consolidated CSM Report
Annex C: Transmittal Memo Template
MC No. 2019-002-A
MC No. 2022-05
MC No. 2023-1
DM-OUHROD-2023 -0930

DefJED
MATATAG
• Communications Division, DepEd Complex, Meralco Avenue, Pas·g G-
Telephone No.: (02) 6316033/ 63 ~

..:::......::::.-...:::::...::::. BACONC PlLIPINAS

11 DepEd Philippines r.J @depedphilippines @DepEd_PH e www.deped.gov