SSB Final Exam

Question 1: ……………. is an activity, skill and art that incorporates lessons learned across a
wide spectrum of human knowledge.
a. Communication
b. Studying
c. Transferring
d. Understanding

a
Question 2:The ……………… is composed of messages the receiver sends back to the source.
a. Feedback
b. Channel
c. Noise
d. Sender

A
Question 3: Effective communication takes ………..…….
a. preparation, practice, and persistence
b. learning, contacting, and talking
c. listening, sharing, and communicate

a
Question 4: “What are the brands you are wearing? What do you think they say about you? Do
you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express who
you are?”. These questions can be used as examples of…….….
a. Self-concept
b. Your concept
c. Their concept

A
Question 5: In a public speaking situation, the source is ……….
a. the audience
b. the coordinator
c. the person giving the speech

C
Question 6: The ……...............…. is the way in which a message or messages travel between
source and receiver.
a. Channel
b. Noise
c. Environment
d. Conversation
a
Question 7: ……………………communication normally involves two people, and can
range from intimate and very personal to formal and impersonal.
a. Group
b. Interpersonal
c. Mass
d. Intrapersonal

b
Question 8: The ………………. of the communication interaction involves the
setting, scene, and expectations of the individuals involved.
a. context
b. channel
c. members

A
Question 9: In the business environment, a “knock” (or lesson learned) may come at
the expense of your credibility through a blown presentation to a client.
a. True
b. False

True
Question 10: “A system of symbols, words, and/or gestures used to communicate
meaning” is called …………
a. code
b. communication
c. language
d. interaction

Question 11: Ethos means …….

a. credibility
b. logic of your thoughts
c. passion and enthusiasm

a
Question 12: Interrogative sentences _______________.
a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.
B
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Question 13: The "G" in Effective Argumentation Strategies: GASCAP/T

means _______________
a. great
b. generalization
c. general
d. generate

B
Question 14: The "S" in Effective Argumentation Strategies: GASCAP/T
means _______________.
a. strength
b. sign
c. seen
d. signal

B
Question 15: The _______________ brings the paragraph to a close; it may do
this in any of several ways. It may reinforce the paragraph’s main point, summarize
the relationships among the body sentences, and/or serve as a transition to the
next paragraph.
a. body sentence
b. topic sentence
c. conclusion sentence
d. affirmative sentence

C
Question 16: _______________ refers to a location, often in a spatially organized
essay, of one point of emphasis to another. Again, visual aids work well when
discussing physical location with the reading audience.
a. Example
b. A place transition
c. Cause & Effect
d. Result

B
Question 17: Your supporting reasons for the claim means
_______________ a. claim
b. data
c. warrant
d. message

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B
Question 18: _______________ briefly covers information or alludes to information introduced
previously. It can remind an audience of a previous point and reinforce information covered in
your document.
a. Time
b. Contrast
c. An internal summary
d. Addition

C
Question 19: _______________ illustrates a connection between a point and an example or
examples. You may find visual aids work well with this type of transition. a. A clarification
transition.
b. A place transition
c. A transition by cause and effect or result
d. A transition by example

D
Question 20: _______________ is a brief statement referring to a point you are going to make. It
can forecast or foreshadow a main point in your document.
a. An internal preview
b. Signpost
c. Time
d. Addition

A
Question 21: Logos means ……….
a. logic of your thoughts
b. credibility
c. passion and enthusiasm

A
Question 22: _______________ supports the topic sentence and relates clearly to the subject
matter of the paragraph and overall document.
a. Body sentence
b. Topic sentence
c. Conclusion sentence
d. Affirmative sentence

A
Question 23: Pathos means ……….
a. passion and enthusiasm
b. credibility
c. information
d. logic of your thoughts

A
Question 24: A ……........…. is a framework that organizes main ideas and subordinate ideas in a
hierarchical series of roman numerals and alphabetical letters. a. outline
b. schedule
c. timeline
d. report

A
Question 25: The ……………. states the main thesis, purpose, or topic of the paragraph; it
defines the subject matter to be addressed in that paragraph.
a. topic sentence
b. body sentence
c. conclusion sentence

A
Question 26: A _______________, as the name implies, resembles oral communication in style,
tone, and word choice. It can be appropriate for some audiences, and may serve you well in
specific contexts, but it can easily come across as less than professional.
a. conversational tone
b. communicational
c. transferring
d. message

A
Question 27: Declarative sentences will _______________.
a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.

A
Question 28: Exclamatory sentence _______________.
a. make a statement.

b. ask a question.
c. convey a command.
d. express a strong emotion.

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Question 29: Imperative sentences _______________.

a. make a statement.
b. ask a question.
c. convey a command.
d. express a strong emotion.

C
Question 30: “Speech to inform” means ______________________________
a. to increase the audience’s knowledge, teach about a topic or issue, and share your expertise.
b. to show the audience how to use, operate, or do something.
c. to influence the audience by presenting arguments intended to change attitudes, beliefs, or
values.
d. to amuse the audience by engaging them in a relatively light hearted speech that may have a
serious point or goal.

A
Question 31: __________________ is the process by which you look over your speech again in
order to correct or improve it. You will notice elements that need further investigation,
development, or additional examples and visual aids as your produce your speech.
a. Production
b. Incubation
c. Revision
d. Review

C
Question 32: __________________ involves the act of creating your speech from the elements
you have gathered. You may start to consider what comes first, what goes last, and how you will
link your ideas and examples together.
a. Production
b. Incubation
c. Revision
d. Incorporation

A
Question 33: __________________ means you go beyond pride in your culture, heritage or
background and hold the “conviction that (you) know more and are better than those of different
cultures” (Seiler, W., and Beall, M., 2000).
a. Stereotypes
b. Prejudice
c. Ethnocentrism
d. All answers are false

C
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Question 34: __________________ means “People value the family or community over the
needs of the individual.”
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

B
Question 35: __________________, which involve expected social behavior, are another aspect
of intercultural communication that can act as a barrier to effective communication.
a. Goals
b. Role identities
c. Cultural value system
d. All answers are false

B
Question 36: __________________ means “People often focus on rules for every circumstance
and do not like ambiguity or not knowing what the outcome will be.”
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

D
Question 37: “Speech to demonstrate” means _________________
a. to show the audience how to use, operate, or do something.
b. to increase the audience’s knowledge, teach about a topic or issue, and share your expertise.
c. to influence the audience by presenting arguments intended to change attitudes, beliefs, or
values.
d. to amuse the audience by engaging them in a relatively light hearted speech that may have a
serious point or goal.

A
Question 38: “Speech to persuade” means _______________________
a. to influence the audience by presenting arguments intended to change attitudes, beliefs, or
values.
b. to show the audience how to use, operate, or do something.
c. to increase the audience’s knowledge, teach about a topic or issue, and share your expertise.
d. to amuse the audience by engaging them in a relatively light hearted speech that may have a

serious point or goal.

A
Question 39: “Speech to entertain” means ________________________
a. to amuse the audience by engaging them in a relatively light hearted speech that may have a
serious point or goal.
b. to influence the audience by presenting arguments intended to change attitudes, beliefs, or
values.
c. to show the audience how to use, operate, or do something.
d. to increase the audience’s knowledge, teach about a topic or issue, and share your expertise.

A
Question 40: A thesis statement should be _______________________________ a. a short,
specific sentence capturing the central idea of your
speech.
b. a long, specific sentence capturing the central idea of your
speech.
c. a specific sentence capturing the central idea of your speech.

A
Question 41: __________________ means “People value individual freedom and personal
independence”.
a. Individualistic Cultures
b. Collectivistic Cultures
c. Uncertainty-Accepting Cultures
d. Uncertainty-Rejecting Culture

A
Question 42: __________________ defined as generalizations about a group of people that
oversimplify their culture (Rogers, E., and Steinfatt, T., 1999), can be one significant barrier to
effective intercultural communication.
a. Stereotypes
b. Prejudice
c. Ethnocentrism
d. All answers are wrong

A
Question 43: __________________ involves a negative preconceived judgment or opinion that
guides conduct or social behavior.
a. Stereotypes
b. Prejudice
c. Ethnocentrism
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d. All answers are false

B
Question 44: __________________ is the process by which you cause an idea or ideas to
develop in your mind.
a. Production
b. Incubation
c. Revision
d. Incorporation
B
Question 45: ……………. are formal expressions of goodwill, appreciation, or calls for group
attention to an issue or person in a public setting, often followed by synchronous consumption of
beverages.
a. Gala dinners
b. Conference
c. Toasts
d. Roasts

C
Question 46: Phrases that express the goals, aims or nature of a product, service, person, or
company are called ……………
a. quotes
b. zingers
c. soundbites
d. slogans

D
Question 47: The conductor of ritual gatherings is called ................................
a. Chairperson
b. Master of Art
c. Master of Ceremonies
d. Magician

C
Question 48: The correct order of the process of presenting an award is …………
a. Preparation, Focus, Surprise Approach, Direct Approach, and Exit
b. Preparation, Surprise Approach, Focus, Direct Approach, and Exit
c. Preparation, Focus, Direct Approach, Surprise Approach, and Exit
d. Focus, Preparation, Surprise Approach, Direct Approach, and Exit

A
Question 49: The response from the receiver to the sender and is also an essential
element of phone conversations is call ……….
a. opening
b. feedforward
c. business
d. feedback

D
Question 50: What are the Interview Preparation Factors for media
interviews? a. Topic, Location, Format, and Background
b. Topic, Time, Format, and Background
c. Topic, Location, Interviewers, and Background
d. Topic, Location, Format, and Time
 B
Question 51: What is NOT a hallmark rule of media interviews?
a. Anything you say can and often will be used against you.
b. Never say anything you would not feel comfortable hearing quoted out of
context on the evening news.
c. Be prepared for the unexpected as well as the expected.
d. Always answer all the questions you are asked.

D
Question 52: What is NOT a strategy for effective meetings?
a. Make sure the participants know their role and requirements
prior to the meeting.
b. Wait for all participants to arrive to the meeting before you can
start it.
c. Start and end your meetings on time as scheduled.
d. Send out the last meeting’s minutes one week before the next
meeting.

B
Question 53: What is NOT a strategy for effective meetings?
a. Clearly communicate the time, date, and location or means of
contact for the next meeting.
b. Make sure all participants have giveaways when the meeting
ends.
c. Make sure notes taken at the meeting are legible and can be
converted to minutes for distribution later.

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d. Communicate your respect and appreciation for everyone’s time and effort.

B
Question 54: What should be the first step in accepting an award?
a. It is to give credit where credit is due.
b. It is to link your award to a motivational anecdote.
c. It is to say thank you.
d. It is to show your happiness.

C
Question 55: Which characteristic is NOT of effective soundbites?
a. Clear and concise.
b. Use vivid, dynamic language.
c. Easy to repeat.
d. Long but well known.
e. Memorable.

D
Question 56: ……….. . are public proclamations that ridicule or criticize someone to honor them.
a. Gala dinners
b. Conference
c. Toasts
d. Roasts

D
Question 57: Which is NOT a main point to consider when you are on a business phone call?
a. Speak slowly and articulate your words clearly.
b. Use vivid terms to create interest and communicate
descriptions.
c. Talk loudly so the person on the other end can hear you well.
d. Show consideration for others by keeping your phone
conversations private.

C
Question 58: A discussion involving questions and answers for the purpose of broadcast is called
…....……
a. public meeting
b. roast
c. media interview
d. toast

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C
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Question 59: ................. involves establishing the person’s credibility, motivating audience
interest, and saying what the speaker could not say.
a. A speaker introduction
b. A speaker’s interview
c. A speaker’s speech
d. A speaker’s qualification
A
Question 60: A group communication in action around a defined agenda, at a set time, for an
established duration is defined as ……
a. a meeting
b. a report
c. a discussion
d. a teamwork

A
Question 61: A symbol of approval, recognition, or distinction that honors the recipient in public is
called ……...
a.an introduction
b.an award
c.a welcome
d.applause

B
Question 62: Brief statements that zero in on the point of a larger or longer message, are often
excised from interviews and articles, and presented apart from the context in which they were
originally written or spoken are called …………….
a. slogans
b. quotes
c. sound bites
d. zingers

C
Question 63: Just do it! of Nike is a .................
a. quotes
b. zingers
c. soundbites
d. slogan

D
Question 64: Memorable sayings extracted from written or verbal messages are

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called ....................
a. quotes
b. zingers
c. soundbites
d. slogans

A
Question 65: A …………. is a once-clever word or phrase that has lost its
impact through overuse.
a. cliché
b. jargon
 c. slang
d. racist language

A
Question 66: In your ……………………… you will make a clear statement your
topic; this is also the time to establish a relationship with your audience.

a. attention statement
b. introduction
c. body
d. residual message

B
Question 67: ………….. once meant happy or carefree; today it refers to
homosexuality.
a. Gay
b. Nice
c. Happiness
d. Pleasant

A
Question 68: ………….. refer to the intentional content, both verbal and nonverbal.
These are the words or ways you choose to express yourself and communicate your
message.
a. Primary messages
b. Secondary messages
c. Auxiliary messages
d. Report

A
Question 69: Semantic triangle includes .............................
a. Thought, Subject/object, and Word
b. Member, Leader, and Power

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c. Empathize, Subject/object, and Action

A
Question 70: …………….. refer to the unintentional content, both verbal and nonverbal. Your
audience will form impressions of your intentional messages, both negative and positive, over
which you have no control.
a. Primary messages
b. Secondary messages
c. Auxiliary messages
d. Report

B
Question 71: The ………………………… as you may guess, is used to capture the attention of
your audience. While it may be used anywhere in your message, it is especially useful at the
outset.
a. attention statement
b. introduction
c. body
d. residual message

A
Question 72: The ……………………… message that stays with your audience well after the
communication is finished, is an important part of your message. Ask yourself of the following: •
What do I want my listeners or readers to remember? • What information do I want to have the
audience retain or act upon? • What do I want the audience to do?
a. Residual message
b. Conclusion
c. Introduction
d. Attention statement

A
Question 73: ………….. govern meaning and word choice according to context and social
custom.
a. Contextual rules
b. Semantic rules
c. Syntactic rules

A
Question 74: A ……………..is your immediate disposition toward a concept or an object.
a. nonverbal communication
b. attitude

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c. beliefs
d. value

B
Question 75: ….............................................. is both information we choose to
pay attention to and information that we choose to ignore, or that is unavailable to
us. a. Selective exposure
b. Internal stimuli
 c. External stimuli
d. Selective attention

A
Question 76: “I am beginning to notice a pattern in the absentee rate in our
department. For the past year, more workers have been absent on the first Friday of
the month than on other days. I expect we will again have many absences next
Friday, as it is the first Friday of the month.” This is an example
of ......................................
a. Proximity
b. Continuity
c. Closure
d. Difference

B
Question 77: “Keep silent while you let the other person "speak his piece.” If you are
reading, make an effort to understand and digest the news without mental
interruptions.” Here is an example of ................
a. take turns
b. set aside a special time
c. individual differences
d. don’t interrupt

D
Question 78: Perceptions are influenced by how we select, organize, and interpret
words and ideas.
a. True
b. False

True
Question 79: The action of sorting competing messages, or choosing stimuli which
is one very important part of perception and awareness, is called ..............................
a. selection
b. chance
c. option

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d. thinking

A
Question 80: Your ................. is how you feel about yourself; your feelings of self
 worth, self-acceptance, and self-respect.
a. physical characteristics
b. self-image
c. self-esteem
d. self-concept

C
Question 81: “Be open to the message being communicated, realizing that
acceptance does not necessarily mean you agree with what is being said”
means .......................................
a.being accepting
b.keeping your cool
c.acknowledging
d.setting aside a special time

A
Question 82: “Emphasis on a single item that stands out from its surroundings” is an
example of ......................
a. proximity
b. continuity
c. closure
d. figure and ground

D
Question 83: …………………. are core concepts and ideas of what we consider
good or bad, right or wrong, or what is worth the sacrifice.
a. Values
b. Attitude
c. Beliefs
d. No correct answer

A
Question 84: Your ………………. is how you see yourself, how you would describe
yourself to others.
a. self-image
b. self-esteem
c. self-concept
d. consistent

A
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 Question 85: Your ……………. include your eye color, hair length, height, and so
forth.
a. physical characteristics
b. self-image
c. self-esteem
d. self-concept

A
Question 86: ................... are those that arise from within one’s self, such as being
hungry.
a. Internal stimuli
b. External stimuli
c. Selective attention
d. Thinking

A
Question 87: ........................ is the process of sorting information into logical
categories or series. We often take things we perceive and organize them into
categories based on what we have perceived previously.
a. Organization
b. Sorting
c. Collecting
d. No correct answer

A
Question 88: ...................................... involve stimulation from outside one’s self,
such as the image of the attractive classmate or the sound of the instructor’s
voice. a.Internal stimuli
b.External stimuli
c.Selective attention
d.None above

B
Question 89: ................. involves focusing on one stimulus, like the image of an
attractive classmate, and tuning out a competing stimulus, like the instructor’s
voice.
a. Selective attention
b. Internal stimuli
c. External stimuli
d. Selective exposure

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A
Question 90: “Heather is at her desk when she receives Jay’s e-mail.” is an example of
……......................…
a. environment in written application
b. environment in oral application
c. channel in written application
d. channel in oral application

A
Question 91: When you ___________________ your document, you change one word for
another, make subtle changes, and improve it.
a. review
b. revise
c. writing
d. reading

B
Question 92: ______________ is one of the most useful lifelong habits you can practice to boost
your business communication skills.
a. Singing
b. Physical exercise
c. Reading
d. Zen

C
Question 93: __________________ involves everyday words and expressions in a familiar group
context, such as conversations with family or close friends. a. Colloquial language
b. Casual language
c. Internal communications
d. External communications

B
Question 94: __________________ means becoming aware of your thinking process. It’s a
human trait that allows us to step outside what we read or write and ask ourselves, “Does this
really make sense?”, “Are there other, perhaps better, ways to explain this idea?"
a. Critical thinking
b. Problem solving
c. Thinking design
d. Creative thinking

A
Question 95: ____________________ is an informal, conversational style of writing. It differs
from standard business English 109 in that it often makes use of colorful
expressions, slang, and regional phrases.
a. Colloquial language
b. Intrapersonal language
c. Internal communications
d. External communications

Colloquial language
Question 96: ____________________ is communication that focuses on professional expression
with attention to roles, protocol, and appearance. a. Colloquial language
b. Casual language
c. Formal language
d. Slang language

Formal language
Question 97: _______________________ means using someone else’s writing without giving
credit to the source.
a. Legal ethic
b. Plagiarism
c. Borrowing
d. Asking

Plagiarism
Question 98: “Heather expects Jay to send an e-mail with the call-in information for the call. Jay
expects to do so, and does.” is an example of
…..............................................…
a. context in oral application
b. context in written application
c. channel in written application
d. channel in oral application

context in oral application

Question 99: “Jay writes an e-mail to Heather.” is an example of ………… a. source in written
application
b. source in oral application
c. channel in written application
d. feedback

source in written application

Question 100: “Heather replies with an e-mail saying yes.” is an example of ………………
a. feedback in written application
b. source in oral application
c. channel in written application
d. source in written application

A
Question 101: Written communication involves the same ………… basic elements as oral
communication.
a. 8
b. 3
c. 4
d. 5

8
Question 102: Written communication involves the same ………… basic elements as oral
communication.
a.8
b.3
c.4
d.5

8
Question 103: A mental review of the task and your performance is often called
______________.
a. reflection
b. feedback
c. response
d. checking

reflection
Question 104: Success in writing comes from good habits:
___________________________.
a. reading, writing, and critical thinking
b. reading, analyzing, and critical thinking
c. communicating, writing, and critical thinking
d. Reading, writing, and creative thinking

A
Question 105: Targeted practice, which involves identifying your weak areas and specifically
working to improve them, is especially valuable.
a. False
b. True

True
Question 106: ……………. shift the burn of responsibility from themselves to others,looking to

others for a sense of control (Schutz, W., 1966).

a. Democrats
b. Undersocials
c. Oversocials
d. Abdicrats

Abdicrats
Question 107: Schutz defines people who have a strong need to be liked and constantly seek
attention from others as …………………
a. underpersonals
b. personal individual.
c. overpersonals
d. autocrats

overpersonals
Question 108: Schutz defines people who seek limited interaction as ......................... a.
underpersonals
b. personal individual.
c. overpersonals
d. autocrats

underpersonals
Question 109: The communications with one’s self, and that may include self- talk, acts of
imagination and visualization, and even recall and memory can be defined as ……....………..
(McLean, S., 2005).
a. Interpersonal communication
b. Verbal communication
c. Intrapersonal communication
d. Nonverbal communication

Intrapersonal communication
Question 110: We may choose to define …….................. as one’s own sense of individuality,
personal characteristics, motivations, and actions (McLean, S., 2005). a.us
b.me
c.yourself
d.self

self
Question 111: What refers to the self-talk of intrapersonal communication?
a. Social comparisons
b. self-concept
c. Self-evaluation
d. Internal monologue

Internal monologue
Question 112: “What we perceive ourselves to be,” (McLean, S., 2005) and involves
aspects of image and esteem of ourselves is called …………………
a. self-concept
b. self
c. intrapersonal
d. self-evaluation

self-concept
Question 113: Which statement is NOT correct?
a. Conflict is not a sign of a poor relationship.
b. Conflict cannot be avoided.
 c. Conflict can always be resolved.
d. Conflict is not always bad.

Conflict can always be resolved.

Question 114: According to Leon Festinger, when we evaluate ourselves in relation
to our peers of similar status, similar characteristics, or similar qualities, we engage
in ……........................…
a. self-concept
b. social comparisons
c. intrapersonal
d. self-evaluation

social comparisons
Question 115: According to Schutz, people who crave the spotlight of attention and
are highly motivated to seek belonging are called …………
a.Oversocials
b.Personal individual
c.Social person
d.Undersocials

Oversocials
Question 116: According to Schutz, the three interpersonal needs are
…………….? a. need for affection, need for trust, and need for belonging
b. need for affection, need for control, and need for
belonging/inclusion
c. need for power, need for trust, and need for control
d. need for power, need for trust, and need for money

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need for affection, need for control, and need for belonging/inclusion
Question 117: In intrapersonal communication, with whom do we communicate? a. We
communicate with others.
b. We communicate with ourselves.
c. We communicate though the intranet.
d. We communicate with the customers.

B
Question 118: McLean defines the physical or psychological struggles associated with the
perception of opposing or incompatible goals, desires, demands, wants, or needs as ………
a.opportunities
b.threats
c.weakness
d.conflicts

conflicts
Question 119: According to Schutz, people who may be less likely to seek interaction, may prefer
smaller groups, and will generally not be found on center stage are called …………….
a.Oversocials
b.Undersocials
c.Personal individual
d.Social person

Undersocials
Question 120: Which statement is NOT correct?
a. Conflict is not a sign of a poor relationship.
b. Conflict cannot be avoided.
c. Conflict cannot always be resolved.
d. Conflict is always bad.

Conflict is always bad.

Question 121: Although humor is a universal human characteristic, what is perceived as humorous
varies from culture to culture.
a. True
b. False

True
Question 122: Successful corporations have found that the values, beliefs, and behaviors of the
parent corporation do not need to be the beliefs, values, and behaviors of the offices in other
cultures. True or False?

a. True
b. False

True
Question 123: Intercultural can take place within a country between people of
different cultural backgrounds and not necessarily between people from different
countries. True or False?
a. True
b. False

True
Question 124: The language, which is interpreted as defamatory, or harming
 the reputation of the person, if in written form, is called ……................
a. slander
b. complaint
c. libel
d. feedback

Libel
Question 125: ……………. places the negative news between a positive
introduction, sometimes called a “buffer” or cushion, and a conclusion.
a. The indirect approach
b. The internal communication
c. The external communication
d. The direct approach

The indirect approach

Question 126: Practices or verbal expressions considered by a society or culture
as improper or unacceptable are called .........................
a. cultures
b. taboos
c. religions
d. superstitions

taboos
Question 127: In …………… societies such as the Arab culture, people have
definite ideas on what constitutes proper behavior between males and females. a.
high-context
b. Muslims

c. multicultural
d. low-context

high-context
Question 128: ……………. are culturally ingrained principles of correct and incorrect
behaviors that, if broken, carry a form of overt or covert penalty.
a. Roles
b. Norms
c. Networks
d. Decisions

Norms
Question 129: On meeting someone for the first time, U.S. persons engage in
 chitchat which is ...........................
a. social media
b. instant message
c. small talk or light conversation
d. small talk but important conversation

small talk or light conversation

Question 130: “Inhale and lift up your body and spirit, exhale and soften your
chest and shoulders connecting to the earth” is called ……………………activity.
a. Lizard Push-up
b. Turtle Push up
c. Rabbit Push up
d. Tiger Push up

Lizard Push-up
Question 131: In a negative new message, the part that refocuses attention on a
solution strategy, an alternative, or the subsequent actions that will take place, is
called ……..................….
a. buffer or cushion
b. explanation
c. redirect
d. negative news

redirect
Question 132: During the Design Thinking Process, “Fail, fix, test, repeat” will be in
which mode?
a. Empathize
b. Prototype
c. Define
d. Test

Test
Question 133: In Malaysia, pointing with your index finger is taboo, but you may
point with ...................
a. your thumb
b. your other two fingers
c. your other three fingers
d. your little finger

your thumb
Question 134: What is “the process of adjusting and adapting to a new and different
culture” (Hazuda, Stern, & Hoffner, 1988)?
a. It is acculturation.
b. It is the social situation.
 c. It is enculturation.
d. It is cultural interaction.

It is acculturation.
Question 135: What is defined as communication within and between
businesses that involves people from more than one culture?
a. Multinational business communication
b. Interpersonal business communication
c. Intercultural business communication

Intercultural business communication

Question 136: What may have an impact on the success of
intercultural communication encounters?
a. Position and status
b. Language skills
c. Appearance
d. Family status

Position and status

Question 137: What is the process by which the two cultures learn and
adapt materials and adopt practices from each other?
a. It is copying

b. It is interaction.
c. It is diffusion.
d. It is confusion.

It is diffusion.
Question 138: .............. are the behaviors generally expected in specific situations
and are established, socially acceptable ways of behaving in given
circumstances? a. Mindsets
b. Customs
c. Interactions
d. Communication

Customs
Question 139: What is the term which refers to “the interpenetration of the global
and the local, resulting in unique outcomes in different geographic areas”
(Robertson, 2001)?
a. It is Glocalization.
b. It is Globalization.
c. It is Cosmopolitan.
d. It is Grobalization.
 It is Glocalization.
Question 140: …….. are ideas based on our previous experiences and convictions
and may not necessarily be based on logic or fact.
a. Attitudes
b. Values
c. Beliefs
d. Nonverbal communications

Beliefs
Question 141: …………… is what happens when your thoughts occupy your attention while
you are hearing, or reading, a message.
a. Self-concept
b. Psychological noise
c. Physical noise
d. Stress

Psychological noise
Question 142: What “focuses on the imperialistic ambitions of nations,
corporations, organizations, and the like and their desire, indeed need, to impose
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themselves on various geographic areas” (Ritzer, 2003)?

a. It is glocalization.
b. It is globalization.
c. It is grobalization.
d. It is localization.

It is grobalization.
Question 143: Schutz calls a man who strikes a healthy balance between being
withdrawn and being the constant center of attention as …………. a. social
person
b. oversocials
c. personal individual
d. undersocials

social person
Question 144: …….............…. are ways of being that allow us to see, perceive,
and reason through our own cultural awareness.
a. Confidences
b. Mindsets
c. Cultures
d. Ethnocentrism
 Mindsets
Question 145: What is the idea that when traditional barriers among people of
differing cultures break down, emphasizing the commonality of human needs, one
culture will emerge, a new culture to which all people will adhere? a. It is
“multinational culture.”
b. It is “countries’ culture.”
c. It is “world culture.”
d. It is “international culture.”

It is “world culture.”
Question 146: What is now the common term to replace international or intercultural
business communication when speaking of communication between businesses
from different countries?
a. Local business communication.
b. Global business communication.
c. Multinational business communication.
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d. Interpersonal business communication.

Global business communication.

Question 147: What is “the belief that your own cultural background, including ways
of analyzing problems, values, beliefs, language, and verbal and nonverbal
communication, is correct and superior to others”?
a. It is cultural interaction.
b. It is acculturation.
c. It is ethnocentrism.
d. It is enculturation.

It is ethnocentrism.
Question 148: “Design Thinking is an approach to addressing challenges in a
thoughtful and fun way, where you get to apply the 4Cs - ............................………...
- to your own work as you develop new solutions for your classroom, school, and
community.
a. collaboration, creativity, challenge, and communication
b. collaboration, challenge , critical thinking, and constructive conflict
c. collaboration, challenge, critical thinking, and communication
d. collaboration, creativity, critical thinking, and communication

collaboration, creativity, critical thinking, and communication

Question 149: What is “the spread of ways of life across the world both socially and
in business” (Ritzer, 2003)?
a. It is business development.
b. It is business globalization.
c. It is business cosmopolitan.
 d. It is business glocalization.

B
Question 150: ……………………… is the foundation of a human-centered design
process.
a. Observe
b. Immerse
c. Empathy
d. Engage

Empathy
Question 151: Design Thinking Process includes?
a. Define, Empathize, Analyze, Protype, Test
b. Empathize, Define, Analyze, Prototype, Test
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c. Empathize, Analyze, Ideate, Test

d. Empathize, Define, Ideate, Prototype, Test

Empathize, Define, Ideate, Prototype, Test

Question 152: What is the structure through which the communication is formulated and
interpreted?
a. It is culture.
b. It is context.
c. It is communicator.
d. It is feedback.

It is culture.
Question 153: "To empathize, we immerse, which means .........................................."
a. we experience what our user experiences.
b. we view users and their behavior in the context of their lives.
c. the foundation of a human-centered design process.
d. we interact with and interview users through both scheduled and short intercept encounters.

we experience what our user experiences.

Question 154: Empathy Map includes ...........................
a. Touch, Listen, Talk, and Silent.
b. Listen, Do, See, and Talk.
c. Hear, Think, See, Feel, Do, and Say.
d. Hear, Analyze, See, Touch, and Do.

Hear, Think, See, Feel, Do, and Say.

Question 155: What is the socialization process you go through to adapt to your society?
a. It is cultural interaction.
b. It is intercultural.
c. It is enculturation.
d. It is acculturation.

It is enculturation.
Question 156: What is called “methodology for creative problem solving. You can use it to inform
your own teaching practice, or you can teach it to your students as a framework for real-world
projects.”?
a. Brainstorming
b. Eisenhower Matrix
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c. Design thinking
d. SMART

Design thinking
Question 157: During the Design Thinking Process, …............. is getting ideas and
exploration out of your head and into the physical world.
a. Prototyping
b. Empathizing
c. Testing
d. Defining

Prototyping
Question 158: ………......…… is the mode during your design process in which you
focus on idea generation.
a. Define
b. Ideate
c. Test
d. Empathize

Ideate
Question 159: Fill the blank: As part of the Design Thinking Process, the
……………… mode includes observe, engage, and immerse actions.
a. Define
b. Test
c. Empathize
d. Ideate

Empathize
Question 160: Edward T. Hall defined the communication between persons of
different cultures as ………….
 a. international communication
b. intercultural communication
c. multinational communication
d. interpersonal communication

intercultural communication
Question 161: "To empathize, we observe, which
means ..........................................."
a. We interact with and interview users through both scheduled and short intercept
encounters.

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b. the foundation of a human-centered design process.

c. we experience what our user experiences.
d. we view users and their behavior in the context of their lives.

we view users and their behavior in the context of their lives.

Question 162: "To empathize, we engage, which means ............................................" a. we view
users and their behavior in the context of their lives.
b. the foundation of a human-centered design process.
c. we interact with and interview users through both scheduled and short intercept encounters.
d. we experience what our user experiences.

we interact with and interview users through both scheduled and short intercept encounters.

Question 163: Why the awareness of the holidays and holy days of other cultures is important for
business?
a. Because it will help us in scheduling our holidays.
b. Because it will help us in scheduling telephone calls and business trips.
c. Because it will help us in scheduling our great tours visiting other countries.
d. Because it will help us in scheduling our works at home.

Because it will help us in scheduling telephone calls and business trips.

Question 164: Why color of clothing is also a consideration in some countries?

a. Because in some cultures color has strong associations.
b. Because in some cultures people only like black and white colors.
c. Because in some cultures people like colorful clothes.
d. Because in some cultures people do not like colors.

Because in some cultures color has strong associations.

Question 165: Why are educational titles used in introductions of people?
a. Because educational titles are more important than professional or job titles.
b. Because everyone likes to be perceived as well-educated.
c. Because, in introductions, educational titles are used as a sign of respect and acknowledgment of the
person’s educational achievement.
d. Because without high education people cannot be successful.

Because, in introductions, educational titles are used as a sign of respect and acknowledgment of the
person’s educational achievement.
Question 166: .......................... refers to customs and regulations dealing with diplomatic etiquette and
courtesies expected in official dealings with persons in various cultures.
a. Introduction
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b. Protocol
c. Greetings
d. Etiquette

Protocol
Question 167: …………… involves a person’s conduct or deportment and is influenced by
culture.
a. Attitude
b. Culture
c. Demeanor
d. Perception

Demeanor
Question 168: An important aspect of business protocol is the proper procedure for
exchanging ...............
a. papers
b. pens
c. business cards
d. emails

business cards
Question 169: …............…… refers to manners and behavior considered acceptable in
social and business situations.
a. Introduction
b. Protocol
c. Greetings
d. Etiquette
 Etiquette
Question 170: Proper netiquette avoids shouting which
means ..............................
a. speaking ill of someone.
b. mass mailings of commercial advertisements to numerous news
groups.
c. sending vicious, insulting messages.
d. typing the message in all capital letters.

typing the message in all capital letters.

Question 171: The general rule for business attire everywhere is to be ………(Axtell,
1993). a. beautiful
b. good-looking
c. “buttoned up”
d. smart casual

“buttoned up”
Question 172: Office customs and practices include ...........................
a. typical hours of work, lunch and break times, degree of formality, and
hiring/firing.
b. typical days off, friend and family members, hobbies and likes, degree
of education, and hiring/firing.
c. typical hours of work, friend and family members, dinner times, degree
of formality, and hiring/firing.
d. typical days off, friend and family members, holidays, degree of
formality, and hiring/firing.

typical hours of work, lunch and break times, degree of formality, and hiring/firing.
Question 173: Why there is no standard definition of social class exists that applies to all
countries?
a. Because people in different cultures have different living standards
b. Because people in different countries speak different languages.
c. Because people in different cultures have their own way of identifying
the classes.
d. Because people in different cultures like different things.

Because people in different cultures have their own way of identifying the
classes.

Question 174: Why in India we should not give any gifts made of cowhide?
 a. Because the cow is sacred in India.
b. Because it may be considered cheap gift.
c. Because it means we do not respect the recipient.
d. Because it may be considered expensive gift.

Because the cow is sacred in India.

Question 175: In Japan or South Korea, we should .....................
a. tell our names when presenting business cards
b. shake hands when presenting business cards
c. smile when presenting business cards
d. use both hands when presenting business cards

use both hands when presenting business cards

Question 176: In Asian countries, a proper handshake
is .............................. a. gentle
b. light and quick
c. brusque and firm
d. firm

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gentle

Question 177: Proper netiquette avoids dissing which means .............................. a. speaking ill of
someone.
b. sending vicious, insulting messages.
c. mass mailings of commercial advertisements to numerous news
groups.
d. typing the message in all capital letters.

speaking ill of someone.

Question 178: When a person wants to be taken seriously, it is recommended that he/she should
wear .................................
a. professional attire
b. beautiful clothes
c. famous branded shoes
d. a luxury watch

professional attire
Question 179: Beliefs that are inconsistent with the known laws of science or what a society considers to
be true and rational are called ...........................
a. cultures
b. superstitions
c. religions
d. taboos

superstitions
Question 180: In some cultures, what are taken seriously that you need to include on your business card?
a. My email address, full name, and cellphone number in addition to my company name.
b. My name, email, and home address in addition to my company name.
c. My position and titles or degrees in addition to my company name.
d. My name, nickname, and email in addition to my company name.

My position and titles or degrees in addition to my company name.

Question 181: ………….. is giving or promising something, often money, to influence another person’s
actions.
a. Persuasion
b. Bribery
c. Welcoming
d. Awarding

Bribery

Question 182: In non-English speaking countries, have the information on your card
printed .............................
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a. French
b. Chinese
c. the local language
d. Spanish

the local language

Question 183: First ……...........….. are made only once but are remembered for a long
time. a. talks
b. greetings
c. handshakes
d. impressions

impressions
Question 184: In most countries of Southeast Asia, Africa, and the Middle East, why should
we avoid presenting the card with your left hand?
a. Because the left hand is reserved for taking care of bodily functions.
b. Because we will use our left hand to keep things.
c. Because it is the rule.
d. Because we shake hands with our left hand.

Because the left hand is reserved for taking care of bodily functions.