Troubleshooting Wonderware Information Server Part Ten: COM+ Application

Tech Note 995

Troubleshooting Wonderware Information Server Part Ten: COM+ Application

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Topic#: 002825
Created: December 2013

Introduction
Sometimes, Wonderware Information Server (WIS) portal cannot be accessed, and you see the HTTP Error 500. The HTTP Error 500
usually indicates that IIS has accepted the request from its IE client but there is a problem during processing the request. IIS sends a
response with HTTP Error 500 to the IE client.

To troubleshoot HTTP Error 500, you can first refer to existing Tech Notes or relevant hotfixes to resolve it. However, one of the most
common reasons for this issue is that it can be caused by Wonderware COM+ corruption.

Wonderware Technical Support recommends reconfiguring Wonderware COM+ and restoring the existing setting data to restore access.

Application Versions
Wonderware Information Server (WIS) 4.x or 5.0

Windows 2003 Server SP2 or later

Windows 2008 Server or later

Overview
Many global customers have defined a large number of panels in WIS. Figure 1 (below) shows an example of Configured Panels in WIS.

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FIGuRE 1: PANELS CoNfIGuRED IN WIS

Users in each Wonderware COM+ roles are also defined. In this case, only certain users can access the specific panel(s) they are allowed
to see. Figure 2 (below) shows an example of user roles and their associated panel settings.

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FIGuRE 2: PANELS AND USERS StoRED IN COM+

Figure 3 (below) shows the HTTP Error 500.

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Troubleshooting Wonderware Information Server Part Ten: COM+ Application

FIGuRE 3: HTTP ERRoR 500 whEN AccESSING WIS

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Troubleshooting Wonderware Information Server Part Ten: COM+ Application

FIGuRE 4: NAVIGAtIoN ERRoR IN WIS

Note: Determining the root cause of Wonderware COM+ corruption is not in the scope of this Tech Note.

This Tech Note provides an efficient approach that

Restores the Wonderware COM+ Components and

Restores the current user role settings.

This approach uses a utility developed by Wonderware Technical Support. The following steps show how to achieve this goal in detail.

Restoring the WIS COM+ Component

This section contains detailed procedures that restore the COM+ Component

Create a Backup CAB File for the WIS Application

1. Download and unzip the utility to a local location of the WIS machine. For example, C:\WISCOMPlusConfig.

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Troubleshooting Wonderware Information Server Part Ten: COM+ Application
2. Run the WIS Backup Utility by clicking Start > All Programs > Wonderware > Information Server > Backup and Restore.

3. Click the Backup Operation option (Figure 5 below).

4. Provide a location for the Backup File. For example C:\WIS_Backup.cab. This automatically creates the Backup CAB file.

5. Select either Windows Authentication or SQL Server Authentication.

6. Click Backup/Restore to run the backup operation (Figure 5 below).

FIGuRE 5: CREAtE thE BAcKup CAbINEt of WIS

7. Verify the backup file (WIS_Backup.cab) was created successfully and unzip it in the same location mentioned in Step 1
(C:\WISCOMPlusConfig).

8. Open the _wwCabinetFileList.xml file in Internet Explorer, and search for MTSUsers.xml. Figure 6 (below) shows as the first
highlighted word.

9. Note the file name. In this example, it is wcbE712.tmp.

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FIGuRE 6: FIND thE FILE CoDE NAmE foR USER RoLE

10. Locate the the wcbE712.tmp file from the unzipped directory (C:\WISCOMPlusConfig).

11. Copy it and rename it with the .xml extension. For example MTSUsers.xml.

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FIGuRE 7: LocAtE thE tmp FILE AND RENAmE

Create a Backup of Wonderware SuiteVoyager COM+ Application

Back up the COM + Application just in case. The utility is used to add the existing user roles to the original COM + Application.

1. Click Component Services > Computers > My Computer > COM+ Applications > Wonderware SuiteVoyager.

2. Right-click and click Export.

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FIGuRE 8: StARt COM+ AppLIcAtIoN EXpoRt WIZARD

3. Click Next to continue.

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FIGuRE 9: StARt thE EXpoRt COM+ AppLIcAtIoN OpERAtIoN

4. Specify the location of exported file (Figure 10 below).

5. Click the Server application and Export user identities with roles options.

6. Click Next and then Finish to complete the export.

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FIGuRE 10: INput NEcESSARY INfoRmAtIoN to EXpoRt

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FIGuRE 11: FINISh COM+ AppLIcAtIoN EXpoRt

Reconfigure the COM + Application with Predefined User Roles

1. Open WIS COMPlus Configure Utility described in Step 1. The utility populates the domain and user name automatically based on
your current machine and logged-on user.

2. Provide the following:

• Password for the displayed User Name.
• Click the Using Existing Retained XML file option and browse to the XML file (MTSUsers.xml).

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FIGuRE 12: SELEct thE USER RoLE XML to REStoRE

3. Click Configure COM+ to complete the process. You can check the status and or log file for more detailed information.

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FIGuRE 13: RE - coNfIGuRE COM+ CompoNENt wIth USER RoLE

4. Open Component Services using the Windows Control Panel.

5. Click Component Services > Computers > My Computer > COM+ Applications > Wonderware SuiteVoyager > Roles to
verify the role setting has been restored successfully.

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FIGuRE 14: VERIfY USER RoLE IN CompoNENt SERVIcES

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Troubleshooting Wonderware Information Server Part Ten: COM+ Application
S. Hong and E. Xu

Tech Notes are published occasionally by Wonderware Technical Support. Publisher: Invensys Systems, Inc., 26561 Rancho Parkway South, Lake Forest, CA 92630. There is also
technical information on our software products at Wonderware Technical Support.

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