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CRISIS AND CROWD MANAGEMENT TEST

1. Every shipping company is obliged to prepare an SMS that is useful as a reference for ships
if an emergency situation occurs. What does SMS stand for?
a. Safety Management System
b. Safety Management & Security System
c. Security Management System
d. Ship Management System
2. There are 4 important components in emergency procedures on a ship, the sequence of components
these are….
a. Containment - Discovery - Damage Control – Investigation
b. Discovery - Containment - Damage Control - Investigation
c. Investigation - Discovery - Containment - Damage Control d.
Damage Control - Discovery - Containment – Investigation
3. In the emergency procedures component on the ship there is a Discovery process . What is the
purpose of this process?
a. early identification and reaction to potentially dangerous situations that would otherwise be
handled quickly will quickly turn into an emergency or crisis situation
b. initial and informed assessment of a potentially dangerous situation that if not handled quickly
will turn into a rapid emergency or crisis situation c. The initial process that causes
an emergency on board a ship requires evacuation quickly and precisely

d. All answers are wrong

4. Containment is the most important phase of emergency response! What is the reason for this
statement? a.
Because early and efficient containment can/will stop incidents/ emergency situations b.
Because not all ship crew can carry out this process quickly and precisely
c. Because it requires careful coordination between the ship's crew so that incidents can occur
avoided
d. Because detention quickly and precisely proves the skill of the ship's crew
5. The first step in the Containment process is
a. The ship's crew coordinates on the bridge
b. The ship's crew immediately headed for Muster Station
c. The ship's crew immediately took emergency response equipment
d. The ship's crew immediately collected the passengers
6. There is a fire on board the ship, so what is the most appropriate containment measure?
a. Turn off all electrical equipment
b. Close all ventilation access
c. Close all fire doors
d. All Answers are Correct
7. The picture beside is a. Water
Tight Doors
b. Fire Doors
c. Accommodation Doors
d. Water Doors
8. The picture on the side shows the SOPEB equipment that must be available on board the ship
what does SOPEP stand
for? a. Shipboard Oil Pollution Emergency Plans
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b. Shipboard Oil Preparation Emergency Plans

c. Shipboard Oil Pollution Escape Plans
d. Shipboard Oil Plans Emergency Pollution
9. In the Damage Control process , the main factor that plays the most role is
a. Number of Crew and Size of Ship
b. Number of Crew and Passengers
c. Number of Crew and Equipment available
d. Number of Crew and support from the Company
10. What is the main objective of an investigation after an emergency situation occurs on board a ship?
a. For formalities as a requirement from IMO
b. To identify whether the emergency situation could have been avoided or not
c. To identify the root causes of incidents and provide controls for
ensure that the incident will not happen again
d. To find the main source of the cause of the emergency so that it can be identified
parties responsible for the incident 11. The picture beside is a.
LSA & FFA Plans

b. Plan Diagram
c. Safety Plan
d. Accommodation Plan

12. There is a computer fire on the bridge of the ship, to extinguish it you use a portable
extinguisher with No....
a. 1
b. 2
c. 3
d. 4
13. There is a fire in the daily tank in the engine room, to extinguish it you use a portable
extinguisher with No....
a. 1
b. 2
c. 3
d. 4
14. There was a fire in a rubbish bin containing wooden pallets, to extinguish it you used a
portable extinguisher with No....
a. 1
b. 2
c. 3
d. 4
15. There was a fire on the ship's railing in the forecastle, you used it to extinguish it
portable extinguisher with No....
a. 1
b. 2
c. 3
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d. 4
16. International regulations governing the safety of life and the marine environment are
a. ISM Code
b. SOLAS 1974
c. MARPOL 73/78
d. All Answers are Correct
17. Real preventive measures are needed to prevent emergency situations from occurring on ships.
Examples of these actions are;
a. Carry out regular safety drills in accordance with SOLAS provisions

b. Arrange smoking rooms on the ship as best as possible

c. Carry out training according to the schedule set by the Captain
d. Put up safety posters in the Pavilion and Mess room
18. In dealing with emergencies on ships, emergency procedures are required with the aim of;
a. Minimize the risk of danger and if possible eliminate it b. Eliminate the
risk of harm as quickly as possible
c. So that the captain can direct the ship's crew quickly & on target
d. The risk of an emergency can be secured by all crew members
19. Emergency situations can occur on board ships and have the potential to be dangerous for;
a. People, ships, cargo & marine environment
b. Environment and human safety
c. Ship cargo is especially valuable cargo
d. Humans and ships around them
20. Below are the tasks in an emergency organization, except;
a. Look for the Duty Officer on duty when an emergency occurs
b. Turn on the danger signal
c. Organizes hazard response crews and equipment
d. Look for the source of the incident and assess the risk of danger
21. The objectives of emergency organizations are;
a. Minimize or eliminate dangers in a precise, fast, safe & controlled manner

b. So that the fire on the ship can be resolved immediately

c. To facilitate the task of the captain on board the ship in leading the ship's crew
face an emergency
d. So that the ship remains in a safe and controlled condition so that shipping remains biased
next
22. In your opinion, the most appropriate statement regarding Ship Layout is
a. plan or diagram of the ship's arrangement, which will state the name of each
compartment (room) along with the important equipment contained in that
compartment
b. plan or diagram of the ship's arrangement, which will state the name of each compartment
(room) along with the loading equipment contained in that compartment

c. plan or diagram of the ship's arrangement, which will state the name of each compartment
(room) along with the cabins contained in that compartment

d. plan or diagram of the ship's arrangement, which will state the name of each compartment
(room) along with a list of the crew in that compartment

23. The main benefit of understanding Ship Layout is?

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a. Know the safety equipment in each compartment b. Know your

duties when an emergency situation occurs c.
Know the safety equipment on board d. Makes it
easier to recognize safety equipment on the ship 24. The
most appropriate reason for having an emergency organization is;
a. In the event of an emergency on board, assistance from other stations is not entirely possible
expected
b. So that the crew can carry out their respective duties in an emergency c. To
make it easier to report to the ship owner in the minutes of emergency situations
the
d. Continuing the habits carried out by previous ship crews 25. The teams
involved in handling emergencies on ships include;
a. Command, Action, Support & Emergency
b. Command, Action, Support & Substitution c.
Command, Support, Master & Chief Engineer d.
Master, Chief Officer, Chief Engineer & First Engineer 26.
Benefits of having an Emergency Management Organization: a.
All answers are correct b.
Duties and responsibilities are not too heavy c.
Duties and responsibilities are clearly written d.
There is only 1 Leader/Commander
27. Equipment/equipment that must be prepared and carried by the crew during an emergency
situation is the responsibility
of a. Each Crew corresponds to the Muster List b.
Responsibilities of the Sailor and Helmsman
c. Responsibilities of the Deck and Engine Watch
Officer d. Responsibility of ship passengers
28. The most appropriate definition of an emergency management pattern is;
a. An integrated pattern that is able to integrate efforts appropriately, quickly, safely and
under control with support from related agencies and human resources as well as
available facilities b. A pattern for handling emergency situations that is adapted to the conditions and situations
ongoing so that the actions taken are more targeted
c. A pattern where a captain has the highest authority as a leader
on board, to lead emergency response operations
d. A pattern that has been prepared by the ship owner so that the Master and Crew can
follow it in emergency management on board 29. The
following are the benefits of understanding emergency management patterns, except; a.
Facilitate the captain's task in dealing with emergencies on the ship b.
Mastering the situation (Under Control) during an emergency
situation c. Minimize material and environmental damage d.
Prevent (eliminate) the possibility of damage due to the spread of emergencies 30. One of
the steps in anticipating emergencies on ships is "Data Collection",
In your opinion, what data is the most important/main;
a. Human safety
b. Level of damage to the
ship c. Load condition
d. Environmental damage
31. The following are basic descriptions related to Contingency plans, except;
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a. Work program in order to implement the ISM-Code program on board the ship, so that the ship
can operate safely and securely
b. Work program for handling emergencies on ships based on
integrated pattern quickly, precisely, safely & under control
c. response activities/efforts quickly, precisely, safely & under control with support from relevant
agencies & human resources as well as available facilities
d. Work program for handling emergencies on ships
32. The aim of having a Contingency Plan in an emergency is;
a. can master the situation during an emergency situation and resolve it quickly, precisely,
safe and controlled
b. Reduces the risk of errors in the equipment used when an emergency occurs
ships so that the emergency situation does not spread further
c. So that ship crews are better trained in using all safety equipment on
boat
d. So that ship owners can assess the performance of ship crews in dealing with emergencies
33. One of the goals of a contingency plan is to be able to control the situation during an emergency
situation and resolve it quickly, precisely, safely and under control. Thus, when in a state of
danger, the ship's crew can;
a. Doesn't panic and can stay focused in abnormal circumstances
b. Received an award from the ship owner for remaining calm in every situation
c. The drill was successful
d. All answers are wrong
34. The escape route is;
a. The route specified on the ship that is used to get to the Muster station / Boat
Station when the ship is in an emergency
b. Special paths made by ship builders to facilitate access for crew members
exit the engine room to the accommodation room
c. A way to save yourself when there is unexpected danger somewhere
safe

d. Special route to the Captain's room

35. The main contents of the Contingency Plan are;
a. Emergency organization, Danger signals, Escape Route
b. Organization of emergencies, Danger signals, Safety equipment
c. Danger signals, Escape Route, Agency crew telephone number
d. Escape Route, Safety equipment, Company telephone number
36. While working on Deck you see the crew on your ship fall into the sea. Actions you must take
do is;
a. Shout "People Fall into the Sea" towards the Bridge
b. Just ignore it, because the crew is not good
c. Report immediately to the department head any crew member who falls overboard
d. Wear a life vest and immediately help the victim
37. One effort to prevent oil spills is to establish work procedures
fixed (protap). What is not included in Protap in this case is;
a. Procedures for maintaining fuel tank cleanliness
b. Procedures for Cargo operations & bunkering
c. Procedures for ballasting and deballasting
d. Procedures for handling oil residues in slop tanks
38. Below are the things that must be stated in the Emergency Certificate on board the ship, except
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a. Equipment/equipment is prepared and brought by the Chef and Mess boy

b. Special tasks that must be carried out in the event of an emergency situation
c. Gathering place (Muster Station), team or group section and Escape Route
d. Equipped with warning signs for each danger sign
39. Placement/installation of Emergency Certificates on ships, among others;
a. In places that are easily visible (Pandah, Mess Room, Gang2)
b. Cadet Room, Captain, KKM and Chief Officer
c. In places frequented by ship crew
d. Depends on orders from the captain
40. Due to certain very important reasons your ship is unable to carry out training as scheduled. What were your actions
in connection with the incident;
a. Noting in the Log Book cannot do the exercise, here are the reasons
b. Recording in the Log Book continues the practice according to the months
previously
c. Don't record anything because it's not important
d. Report to the Company the actual incident
41. The benefits of holding drills/exercises on ships are;
a. Maintain crew readiness and alertness both physically and mentally in dealing with emergencies on the
ship
b. Maintain the readiness and alertness of the Crew so that they really work on the ship with enthusiasm and
loyalty to the company
c. Maintain the Crew hierarchy towards the Master so that they will always obey the Master's orders in carrying out
Drills/Exercises
d. Implement according to the provisions in the P2TL rules

42. What is the function of a "Muster Station" on a ship?

a. Crew gathering place in case of emergency
b. Crew gathering place at any time
c. New Crew gathering place during safety briefings
d. Crew gathering place during Sunday parties
43. The crew's preventive steps to be able to carry out quick, precise and safe actions when an emergency occurs
below are correct, except;
a. Familiar Designated Personnel Ashore (DPA)
b. Familiar Ship design / Lay out of the Ship
c. Familiar Emergency Planning, Procedures and Drill
d. Familiar Safety Regulations
44. What do you know about Shipboard Emergency Plan
a. a document tailored to a particular ship carrying INF Code material and containing procedures that must be
followed to ensure the ship's readiness for each shipping condition

b. An emergency plan prepared by the captain and his crew's duties in the event of piracy in the middle of the
sea
c. Very important and confidential ship documents
d. documents tailored to the particular ship carrying the material
INF code and contains procedures that must be followed to ensure the vessel's readiness to
respond to an emergency
45. The image on the side is a symbol of the Fire Control Plan on the Ship, what is the contents of the document
What is meant is
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a. a plan that provides important information regarding all fire fighting

equipment on board the ship (according to SOLAS 1974 standards),
their number and position which is useful for quick and efficient action
by the crew and passengers in the event of a fire.

b. a plan that provides important information regarding all safety equipment on board the ship (according to SOLAS
1974 standards), their number and position which is useful for quick and efficient action by the crew and
passengers in the event of distress.

c. a document tailored to a particular ship carrying INF Code material and containing procedures that must be
followed to ensure the ship's readiness for each shipping condition

d. documents tailored to specific vessels carrying INF Code material and containing procedures to be followed to
ensure the vessel's readiness to respond to an emergency

46. On the ship there is a Life Saving Appliances Plan, what do you know about it
with this document
a. a plan that provides important information regarding all equipment
fire extinguishers on board (according to SOLAS 1974 standards), the number and position of which are
useful for quick and efficient action by crew and passengers in the event of a fire.

b. a plan that provides important information regarding all safety equipment on board the ship (according
to SOLAS 1974 standards), their number and position which is useful for quick and efficient action by
the crew and passengers in the event of distress.

c. a document tailored to a particular ship carrying INF Code material and containing procedures that must be
followed to ensure the ship's readiness for each shipping condition

d. a plan that provides important information regarding all safety equipment on board the ship
(according to SOLAS 1974 standards), their number and position which is useful for quick and
efficient action by the crew and passengers in the event of a distress situation on board the ship

47. IMO The symbol that contains an arrow accompanied by a picture of a running person is a symbol
For

a. Emergency Exits
b. Emergency Plan
c. Emergency Ladder
d. Escape Routes
48. What are the benefits of a Damage Control Plan in accordance with SOLAS II Rule 1/19
a. Provide clear information to ship officers about watertight subdivisions
vessels and associated equipment
b. To determine the size of the damage to the ship if a fire occurs on the ship
c. To provide knowledge to ship officers about ship construction when carrying out repairs at the Dockyard

d. All Answers Are Wrong

49. In general, individual psychological characteristics when an emergency situation occurs on a ship are:
a. Feeling Afraid

b. Feeling confused
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c. Self-preservation instinct
d. All answers are correct
50. When an emergency occurs, individual characters can take "unplanned" actions, we can see this individual...

a. taking actions such as “wandering” in confusion” or “moving

blindly"
b. take action based on instinct to save yourself
c. take spontaneous action without thinking long
d. All Answers are Correct
51. An individual may take selfish actions based on egocentric decisions (often wrong decisions) When distress
occurs on a ship, this happens because….
a. Forced
b. Feeling self-righteous

c. There is no other choice

d. His actions were unplanned
52. One of the negative characteristics of Crowd Psychology is Transmission & spread
inaccurate information, this can happen because
a. In a crowd, even if the information is correct to begin with, there is potential
high which will lose its accuracy when transmitted
b. In a crowd, people will ignore important information because they are not focused
c. Individuals in a related crowd can be selfish
d. The initial information given was wrong so it was not acceptable to the crowd
53. Unable to act in a unified manner according to instructions, people's actions are scattered and without direction.
In some cases, a number of small groups can form which all act independently. This characteristic of crowd
action can occur due to

a. Losing control due to panic

b. Each individual feels right
c. Lacking in unification
d. Lack of accurate information
54. The most appropriate statement regarding the Difference between Individual and
The crowd (Masa) is
a. Individual: Relatively easy to control. Crowd: Difficult to control
b. Individual: Difficult to control. Crowds: Relatively easy to control
c. Individual: Difficult to control. Crowd: Difficult to control
d. Individual: Relatively easy to control. Crowd: easy to control

55. One of the negative sides of the Characteristics of Crowd Action is “Impossible to
communicate”, what causes this to happen?
a. Agitation, shouting, screaming, and other factors create situations where instructions, help, etc. from
the outside is unacceptable, and accurate discussion or communication within the crowd also
becomes impossible
b. Unable to act in a unified manner according to instructions, people's actions are scattered and directionless. In
some cases, a number of small groups may form which all act independently

c. A single trigger can cause the crowd to suddenly all move in one bad direction, and stopping this can be very
difficult
d. All Answers are Correct
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56. During incident (distress) escalation, priority should be given in the following order,
that is
a. Safety of ship crew and passengers - Ship safety - Environmental safety -
Operational security
b. Safety of ship crew and passengers - Environmental safety - Ship security -
Operational security
c. Safety of ship crew and passengers - Environmental security - Operational security
-Ship security
d. Safety of ship crew and passengers - Operational security - Ship security -
Environmental safety
57. How well task delegation works depends on training and competency, what do you think is the
appropriate way to delegate tasks?
a. Define tasks, Communicate task requirements clearly
b. Make sure the person understands the task requirements
c. Follow up on progress/completion in a timely manner
d. All Answers are Correct
58. One of the benefits of carrying out Drills regularly and being familiar with all the safety equipment
on the ship is….
a. the team becomes familiar with the ship's working equipment and checks that everything is
operating as it should
b. the team gets used to the special equipment and checks that everything is operating
as it should
c. The team is used to Drills even though it takes up their rest time
d. Teamwork will be formed so that routine work can also be achieved
improved
59. You are an Action Team Leader, after arriving at the incident scene what report
just report it to Control Tream on the Bridge
a. report location
b. All Answers are Correct
c. report the nature of the emergency; d.
Report if any victims are found.
60. The purpose of checking the use of Life Jackets on Crew and Passengers by the Chief of Staff
each Muster Station before leaving the ship is
a. To ensure that Lifejackets are used properly and correctly
b. To follow the procedures provided by the Company
c. To ensure that the Lifejackets used belong to local vessels
d. To ensure that no Lifejackets are swapped between Crew and Passengers
61. The Crew Chief's first assignment at Muster Station after the Crew assembles to Prepare
abandoning the Ship is
a. Checking members' completeness and use of Lifejackets
b. Check whether the ship's crew has all gathered
c. Check whether there are women or children passengers
d. Check whether all members are ready to leave the ship
62. The following are physical symptoms that can occur as a result of a traumatic crew crew incident
during or after a distress event, except
a. Chest pain, difficulty breathing, symptoms of shock
b. Fatigue, nausea/vomiting, dizziness
c. Itching, difficulty eating and drinking
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d. thirst, headache, visual difficulties

63. The following is not a cognitive symptom that can occur as a result of a traumatic incident
ship crew during or after a distress event is a. Increased
or decreased alertness b. Feeling tired and
having difficulty breathing
c. Poor problem solving d. Difficulty
identifying familiar objects or people
64. During or after a distress incident it can be a traumatic incident for the team
emergency on board, examples of these behavioral symptoms
are a. All Answers are Correct
b. Intense anger c.
Emotional outburst d.
Inability to rest 65. steps you can take to
help minimize stress during a crisis
is a.
Adhere to established safety policies and procedures; b. All
Answers are Correct
c. Encourage and support colleagues d.
Practice relaxation techniques such as deep breathing, meditation, and gentle stretching
66. Negative behavior of passengers in situations that threaten safety, sometimes, is reluctant to
accept these signs as threats. Social barriers at this stage can result in...

a. slow initial rescue response b. passengers

remain calm in distress conditions c. the passenger will
regret it d. affect other passengers

67. One of the factors that influences the success of delivering warnings to passengers during a
distress situation is the credibility of the sender! What are the important aspects of sender
credibility? a. Position, Body
Posture and Face b. Signs of
authority, expertise, and experience. c. Experience,
position must be a senior officer d. Face,
speaking power
68. In the warning stage, things that must be avoided when implementing the delivery and content
of the warning message
are? a. ambiguity or confusion b.
unimportant news c. news
that is too long d. news that has
no source
69. If the above accident is not handled with appropriate time control management it can cause a.
Communication lines
become confused b. Unable to make
the right decision c. The chain of command
becomes confused d. All Answers are
Correct
70. In the warning stage, For warnings and instructions to be effective, they must….
a. emergencies become specific enough to be value created by them; b. perceived as
trustworthy, and in a manner that inspires confidence;
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c. all answers are correct

d. specific in content, providing only information that is known, or likely to be true; 71. In a
distress situation, the second phase is the "impact", the impact can be recognized/seen from a.
damage to the
ship, there are crew/passengers who are injured or die b. severe
shaking and the crew/passengers start to panic c. crew/
passengers begin to feel anxious about their safety d. the ship's alarm continues
to sound
72. In emergency situations If fear or uncertainty underlies inactivity, then
passengers may experience thoughts such as….
a. All answers are correct
b. this won't work; c. it's
too late now; d. no one can help

73. The following are things that can hinder the evacuation process of passengers
distress continues, unless… a.
People move as individuals, without considering others ("everyone
for himself") b.
Passengers remain calm because they have confidence in the credibility of the
ship's crew c. Everyone present is equally physically able to move to the exit; d. The
safety of passengers cannot be guaranteed because they are very likely to panic 74.
Response categories One of human behavior during the evacuation phase is "Inertia", this can
occur due to a. stunned
and confused response to the event or series of events that occurred.
unusual
b. it has become the passenger's habit to move slowly c. still waiting for other
family members or colleagues to gather and evacuate
together

d. All answers are correct

75. One of the categories of human behavioral responses during the evacuation phase is "Non-panic", p
This can happen because the passenger... a.
use of available information, control of stress reactions; b. All
answers are Correct c.
take action to minimize harm and warn others; d. act constructively for oneself and others

76. If you hear the Abandon Ship order from the Ship Master, what action do you take?
will you do it soon? a.
Wear a life jacket and immediately go to Muster Station b.
Using a Life Jacket and waiting for further instructions c. Wear a
life jacket and head to the ship's bridge d. Use the Life Jacket
and collect valuable property
77. Protective behavioral responses that help individuals and groups, and that can help
survival When danger occurs is it called? a. Altruism and
affiliation
b. Altruism and affiliation c.
Altruism and affiliation d.
Altruism and affiliation
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78. You are the officer on duty on the bridge and

see on the port side a passenger who has
fallen into the sea. Immediate action to be
taken is to throw appropriate safety equipment
(Lifebuoy MOB) on the numbered image

a. 1
b. 2
c. 3
d. 4
79. One of your duties when Abandon Ship is to
carry "Sart & Two Way VHF",
So, according to the picture below, if an
Abandon Ship occurs on the ship, what number
of equipment do you carry?
a. 1 & 3
b. 2 & 4
c. 3&4
d. 4 & 1
80. You are on the Fire Fighter Team, When
There is a ship fire and your position is at "X",
so to collect your work equipment as a Fire
Fighter you go to the position with Number

a. 1
b. 2
c. 3
d. 4
81. There is an Evacuation Officer on board & you
see that in your group there is a small child
who is not wearing a LifeJacket.
The immediate action that must be taken is to
take safety equipment (Child
LifeJacket) in Number;
a. 1
b. 2
c. 3
d. 4
82. The General Alarm sounded 7 short Xs
followed by 1 long X accompanied by an
Announcement from the Master "Abandon Ship".
After wearing Lifejackets, if your position is in
position X then according to the picture next to
your action, immediately go to position number...
a. 1
b. 2
c. 3
d. 4
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83. You hear the fire alarm going off but you don't
know the location of the fire.
To find out the location of the fire, you can see
the equipment on the bridge (Fire Alarm Panel)
in the numbered pictures
a. 1
b. 2
c. 3
d. 4
84. In phase Four (Retreat) it is declared that the emergency has ended, then Step
The next is….
a. crew can withdraw from the muster station and return to normal duties, and
passengers can safely resume their previous activities
b. The crew remains on standby until the ship's condition is completely normal and passengers can arrive
safely resume their previous activities
c. Waiting for further instructions from the captain to keep running in one
chain of command
d. All answers are Wrong
85. The most helpful behavioral response during the evacuation period is….
a. firm, firm but loving leadership that maintains morale,
reduce anger and mobilize hope;
b. All Answers are Correct
c. the desire to survive, whether based on a desire to see loved ones again, or even for some
kind of revenge;

86. focus on survival by actively helping others as well as protecting oneself, helping each other
and sharing advice; The psychological condition of passengers (individuals) who panic when
a distress situation occurs on the ship, can cause
a. Affects other passengers (panics too)
b. It has no effect on other passengers
c. Influencing the ship's crew to act aggressively
d. All answers are wrong
87. During emergencies, firm and strong leadership is needed, this can be done
reflected in the leader's behavior?
a. All Answers are Correct
b. firm but loving
c. maintaining morale, reducing anger and fighting despair
d. emphasize the good aspects of the situation rather than concentrating on the bad aspects
88. Officers and crew may experience considerable tension and a sense of urgency when dealing
with passengers at collection stations or on rescue vessels, which can be minimized by the
following, except
a. trying not to become overwhelmed by events and what are, perhaps, new and unexpected
responsibilities;
b. strive to understand the whole picture, not just a small part;
c. develop emergency plans without having to coordinate with the Officer/Crew
other;
d. break down what needs to be done into small, manageable tasks;
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89. Officers and crew When experiencing considerable tension and a sense of urgency when
encountering passengers at a collection station or on a rescue vessel, to
raising feelings can be controlled with
a. All answers are correct
b. setting clear and achievable goals and priorities;
c. avoid the urge to do too much; d. Accept that one cannot be
everything to everyone all the time

90. The main objective of implementing Shipboard is to familiarize ship crew members who have just joined
on board is
a. All answers are correct
b. The crew knows the layout of the safety equipment on the ship
c. Crews know their duties and responsibilities in emergency situations
d. The crew knows where to gather during an emergency situation on the ship

91. Using basic English is important in both normal and emergency situations because
the following reasons, except
a. 375 million people speak English worldwide;
b. Because all ship crew and passengers must be able to speak English
c. more than 50 countries where English is the official or primary language; d. The 3rd most
common major language in the world
92. To make communication audible and clear, appropriate things are….
a. Tone – speak professionally but friendly.
b. All Answers are Correct.
c. Volume – loud sound but with a low pitch.
93. Diction – forming words clearly. Potential accidents on ships
cause a Distress situation among other things?
a. Collision Ship
b. Ship Aground
c. Burning Ship
d. All answers are correct
94. You have the task of demonstrating the use of Life Jackets on a passenger ship,
things that must be considered in connection with this task are?
a. Make sure passengers have brought their respective Life Jackets, so they can immediately
join in
b. Stand in a high place to be more easily seen, speak clearly and
loud with a tempo that is not too fast/slow
c. Make sure passengers follow the steps before proceeding to
the next step
d. All Answers are Correct

95. The importance of using a closed loop communication style for safety is
a. The receiver will know that the message was fully understood by the sender before executing
the instructions
b. The sender will know that the message was fully understood by the company beforehand
execute instructions
c. The sender will know that the message is fully understood by the recipient before
executing the instructions
Machine Translated by Google

96. Between the sender and receiver can synergize and interact positively. Following
Which of these is not a cause of emergency situations on ships?
a. Leaks caused by the ship running aground
b. People Fall into the sea
c. Lost ship cargo d. Extreme
tilt of the ship
97. Special method for officers to give orders to passengers when abandoning
ship is
a. All Answers are Correct
b. Use a microphone / loud speaker if possible
c. Use a flashlight/small stick to attract passengers' attention
d. Present yourself with high self-confidence, be calm, state your name, position before giving
orders, speak with authority, be loud and show good leadership

98. What would you do if you had hearing impaired or non-English speaking passengers in the
group?
a. Assign translator
b. Use hand signals
c. All Answers are Correct
d. Point to safety posters, signs & symbols

99. Effects or consequences of an uncontrolled chain of command when a distress situation occurs
on board is?
a. Crew unable to provide precise and accurate instructions to passengers b. The crew
was unable to carry out the evacuation process leaving the ship properly
c. Passengers became panicked and difficult to control
d. All Answers are Correct
100. From the statement below, what is not a benefit of implementing Drills on ships is….
a. Maintain Crew skills in using equipment to deal with emergency situations
on the ship
b. Maintain crew readiness and alertness both physically and mentally in dealing with
emergencies on the ship
c. Familiarize the crew with emergency situations so that they can reduce panic if a ship
emergency does occur
d. Maintain Crew readiness in facing inspections, because each Drills inspection is part
of an audit