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Publication Date: August, 2023

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 Contents
Preliminary Activity Tasks .......................................................................................................5
Read, understand, and perform these tasks.................................................................................................5

Notes, cautions, and warnings................................................................................................6

Additional Resources ..............................................................................................................6
Where to get help....................................................................................................................6
Install a new base enclosure and optional expansion enclosure ............................................6
Install a new base enclosure ...................................................................................................................7
Installation power overview......................................................................................................................7
Choose where to install the base enclosure ............................................................................................8
Unpack the base enclosure .....................................................................................................................8
Verify shipping package contents ............................................................................................................8
Install the rails in the cabinet ...................................................................................................................8
Install the base enclosure on the rails .....................................................................................................9
Cable the base enclosure appliance to switches...................................................................................10
Connect power cables ...........................................................................................................................10
Discover your system ............................................................................................................................11
Upgrade PowerStore software...............................................................................................................11
Install an NVMe expansion enclosure ...................................................................................................11
Summary of tasks for installing an expansion enclosure.......................................................................11
Verify shipping package contents ..........................................................................................................12
Choose where to install the expansion enclosure .................................................................................15
Removing a filler panel ..........................................................................................................................15
Installing the NVMe expansion enclosure rails ......................................................................................15
Install the system in the cabinet.............................................................................................................18
Installing cable management arms ........................................................................................................22
Cable the base enclosure to the NVMe expansion enclosure ...............................................................22
Closing the cable management arms ....................................................................................................26
Testing the cable management arms ....................................................................................................26
Installing drives ......................................................................................................................................27
Installing a drive.....................................................................................................................................27
Installing the front bezel.........................................................................................................................28
Add an NVMe expansion enclosure ......................................................................................................29
Summary of tasks for adding an expansion enclosure ..........................................................................29
Verify shipping package contents ..........................................................................................................30

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 Choose where to install the expansion enclosure .................................................................................33
Removing a filler panel ..........................................................................................................................33
Installing the NVMe expansion enclosure rails ......................................................................................33
Install the system in the cabinet.............................................................................................................36
Installing cable management arms ........................................................................................................40
Cable the new NVMe expansion enclosure...........................................................................................40
Closing the cable management arms ....................................................................................................43
Testing the cable management arms ....................................................................................................43
Installing drives ......................................................................................................................................44
Installing a drive.....................................................................................................................................44
Installing the front bezel.........................................................................................................................45
Installing a drive.....................................................................................................................................46
Installing a drive.....................................................................................................................................47
Safety precautions for handling replaceable units ................................................................48
Handling replaceable units ....................................................................................................................48
Avoiding electrostatic discharge (ESD) damage ...................................................................................48
Emergency procedures (without an electrostatic discharge kit) ............................................................49
Hardware acclimation times...................................................................................................................49
Removing, installing, or storing replaceable units .................................................................................50
Unpacking a part....................................................................................................................................51
Power control procedures .....................................................................................................51
Power control procedure considerations ...............................................................................................51
Powering off procedures for PowerStore node......................................................................................52
Power off a PowerStore T model node using PowerStore Manager .....................................................52
Power off a PowerStore T model node using a service script ...............................................................53
Powering on procedures for PowerStore node......................................................................................53
Power on a PowerStore T model node using a service script ...............................................................53
Power on a PowerStore T model node by reseating the node ..............................................................54
Rebooting procedures for a PowerStore node ......................................................................................54
Reboot a PowerStore T model node using PowerStore Manager.........................................................54
Reboot a PowerStore T model node using a service script...................................................................55
Powering off procedures for PowerStore appliances.............................................................................56
Power off a PowerStore T model appliance ..........................................................................................56
Powering on procedures for PowerStore appliances.............................................................................57
Power on a PowerStore T model appliance ..........................................................................................57
Powering off procedures for PowerStore cluster ...................................................................................57
Power off a PowerStore T model cluster ...............................................................................................57
Powering on procedures for PowerStore cluster ...................................................................................58
Power on a PowerStore T model cluster ...............................................................................................58

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Data collection.......................................................................................................................59
Support materials collection...................................................................................................................59
Collect support materials .......................................................................................................................60
Support Notifications.............................................................................................................60
Disable support notifications..................................................................................................................60
Enable support notifications...................................................................................................................61
Add appliances to the cluster................................................................................................61
Add appliances to the cluster.................................................................................................................61
Remove appliances from the cluster.....................................................................................62
Removing an appliance from a PowerStore cluster...............................................................................62
Remove an appliance from a PowerStore T model cluster ...................................................................62
Remove an appliance from a PowerStore X model cluster ...................................................................64
Migrate storage objects from an appliance............................................................................................68
Reinitialize the system ..........................................................................................................69
Reinitialize the system ...........................................................................................................................69

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

PowerStore Top Service Topics

IMPORTANT: Please take our survey! PowerStore Procedure Quality Survey

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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Additional Resources
NOTE: PowerStore OS 3.0.0 supports PowerStore T models only.

NOTE: PowerStore x200 models are available as PowerStore T only.

As part of an improvement effort, revisions of the software and hardware are periodically released. Some
functions that are described in this document are not supported by all versions of the software or
hardware currently in use. The product release notes provide the most up-to-date information about
product features. Contact your service provider if a product does not function properly or does not
function as described in this document.

Where to get help

Support, product, and licensing information can be obtained as follows:

• Product information

For product and feature documentation or release notes, go to the PowerStore Documentation
page at https://www.dell.com/powerstoredocs.

• Troubleshooting
For information about products, software updates, licensing, and service, go to
https://www.dell.com/support and locate the appropriate product support page.

• Technical support

For technical support and service requests, go to https://www.dell.com/support and locate the
Service Requests page. To open a service request, you must have a valid support agreement.
Contact your Sales Representative for details about obtaining a valid support agreement or to
answer any questions about your account.

• Documentation for older versions

For documentation of the older PowerStore versions, go to the PowerStore Documentation page
at https://www.dell.com/powerstoredocs.

Install a new base enclosure and optional expansion enclosure

Follow these procedures to add a new base enclosure and an optional expansion enclosure to the
system. For a detailed overview of these components, see the PowerStore Hardware Information Guide.

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 NOTE: Review the information in Safety precautions for handling replaceable units before
handling parts.

Install a new base enclosure

Take the following actions to install a new base enclosure into a rack.

Installation power overview

Follow these guidelines for when to power on your system during various installation scenarios.

NOTE:

Table 1. Installing expansion enclosures during the initial system installation

Installation Scenario Order of Operations

Installing just a base enclosure 1. Install the base enclosure.

2. Plug in the power cables.

Installing a base enclosure and expansion 1. Install the base enclosure and expansion
enclosures enclosures.
2. Cable the expansion enclosures to the base
enclosure.
3. Plug in the power cables.

Table 2. Adding expansion enclosures to a running system

Installation Scenario Order of Operations

Adding the first expansion enclosure 1. Install the expansion enclosure.

2. Cable the expansion enclosures to the base enclosure.
3. Plug in the power cables.

Adding a second expansion 1. Install the expansion enclosure.

enclosure
2. Plug in the power cables.
3. Move the loopback cables and then add two new cables.

Adding a third expansion enclosure 1. Install the expansion enclosure.

2. Plug in the power cables.
3. Move loopback cables and then add two new cables.

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Choose where to install the base enclosure
Before installing the new base enclosure, determine the placement of the new base enclosure within the
rack.
Steps

1. Install the base enclosure in the lowest available 2U space, leaving 2U of space at the bottom of
the rack for serviceability.
Most cabinets mark 1U increments with horizontal lines or small holes in the channels.
2. If this is the second base enclosure to be installed in the rack, install it directly into the 2U space
above the first base enclosure.

NOTE: For additional rack space considerations, refer to the PowerStore Planning Guide.

3. Considering these recommendations, choose a 2U space in the cabinet for the base enclosure.

NOTE: It is recommended that you include 36 inches of clearance in front of and behind the rack
to avoid a system shutdown if maintenance or service activities are required.

Unpack the base enclosure

The base enclosure is a 2U component with 25 2.5" drive slots. Verify that you have received all of the
base enclosure components in the shipping package.

NOTE: Before installing the base enclosure, ensure that the hardware has acclimated to the
operating environment as described in Hardware acclimation times.

Verify shipping package contents

Confirm that you received all necessary equipment needed to install the new base enclosure.

• Base enclosure - 2U component with 25 2.5" drive slots

• Tool-less rail kit
• Power cords
• Bezel

Install the rails in the cabinet

This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the
other rail. The procedure is the same for both the left and right rail. You can install the rails into either a
square or round hole rack.
Steps

1. Position the rail end piece so the label FRONT is located at the front of the rack and facing
towards the inside of the rack, while orienting the rear of the rail to align level with the holes on
the rear of the rack.
2. From the rear of the rack, pull the rail straight back until the latch is locked.

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 3. To install the front end piece of the rail, press the blue latch release button until the latch rotates
open.
4. Pull the rail forward until the pins slide into the holes on the front of the rack, then release the
latch to secure the rail in place.

Figure 1. Installing the rails

5. Repeat for the other rail.

Install the base enclosure on the rails

Steps

1. Lift the enclosure and slide it onto the rails from the front of the cabinet.
2. Push the system into the rack until the slam latches engage and lock the system into the rack.
Ensure that the enclosure is flush with the front of the rack, fully seated in the cabinet, and does
not slide out.

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 Figure 1. Installing the system in the enclosure

Cable the base enclosure appliance to switches

For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models.

NOTE: Do not connect the power cables until you have completed network configuration.

Connect power cables

About this task

NOTE: The illustrations in this section show an AC power supply.

Steps

1. Plug each power cable into the base enclosure power supply.

Figure 1. Inserting the power cable

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 2. Connect the other end of the power cable to the power distribution unit (PDU) on the rack.

Figure 2. Connecting to the PDU

After you connect the power cables, the base enclosure automatically starts up.

Discover your system

Once you have completed installing your base enclosure, discover your newly installed enclosure.

Refer to the PowerStore Networking Guide for PowerStore T Models for details.

Upgrade PowerStore software

PowerStore systems come pre-installed with the latest version of PowerStore software that was available
at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the
PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide
for detailed instructions.

Install an NVMe expansion enclosure

Take the following actions to install an NVMe expansion enclosure into the system during the initial
system installation or to install the first NVMe expansion enclosure into a running system.

NOTE: During the initial system installation, do not power on the system until you have finished
cabling all of the expansion enclosures.

CAUTION: On a running cluster, if you are adding an expansion enclosure after installing the first
expansion enclosure during initial system installation, you must power on the new expansion
enclosure before attaching the back-end cables.

Summary of tasks for installing an expansion enclosure

To install an expansion enclosure, complete the tasks below in the order in which they appear. This
document provides instructions for completing each task.

1. Verify the contents of the shipping package.

2. Choose the space in the cabinet for the new expansion enclosure.
3. Remove the filler panels that cover the cabinet space for the new expansion enclosure.
4. Install the rails for the new expansion enclosure in the cabinet.
5. Install the expansion enclosure on the rails.

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 6. Install the cable management arms.
7. Apply cable labels.
8. Attach the expansion (back-end) cables, and then attach the power cables.
9. Close the cable management arms.
10. Test the cable management arms.
11. If the new expansion enclosure shipped without its drives installed, install the drives in the
expansion enclosure.
12. Install the front bezel on the new expansion enclosure.

Verify shipping package contents

Confirm that you received all the equipment that is required to install the new NVMe expansion
enclosure.

Verify that you received the following:

Quantit
Component
y

NVMe 1
expansion
enclosure

Rail kit, 1
including
Snap-
in
rails
(2)
Screw
s (2
per
rail)

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 Quantit
Component
y

Cable 2
management
arms

Power cords, 2
either
Black
and
gray
C13/
C14
Black
and
gray
C13/
C20

Bezel for 1
NVMe
expansion
enclosure
(with key)

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 Quantit
Component
y

100G 2
QSFP28 to
Single SFP28
(25GB
copper)
cables to
connect the
base
enclosure to
the NVMe
expansion
enclosure.
100G
QSFP28
cables to
connect the
NVMe
expansion
enclosure to
another
NVMe
expansion
enclosure,
and to
loopback from Figure 1. 100G QSFP28 to Single SFP28 (25GB copper)
the NVMe
expansion
enclosure to
the base
enclosure.

NOTE:
The first
NVMe
expansi
on
enclosu
re ships
with
four
100G
QSFP2
8 to
Single
SFP28
(25GB
copper)
cables.
The
second
and

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 Quantit
Component
y

third Figure 2. 100G QSFP28 to 100G QSFP28

NVMe
expansi
on
enclosu
re ship
with two
100G
QSFP2
8
cables.

Choose where to install the expansion enclosure

Before installing the new expansion enclosure, you should determine the placement of the new
expansion enclosure within the rack.
Steps

1. It is recommended that you install the expansion enclosure in the next available 2U space
directly above the base enclosure or the last expansion enclosure in the system.
Most cabinets mark 1U increments with horizontal lines or small holes in the channels.
2. Considering these recommendations, choose a 2U space in the cabinet for the expansion
enclosure.

Removing a filler panel

About this task

In most cases, the front space into which you will install the enclosure is covered by a filler panel.
Steps

If one or more filler panels cover the space where you want to install the enclosure, remove each panel.

Installing the NVMe expansion enclosure rails

About this task

Install the rails from the front of the cabinet into which you are installing the enclosure. The 2U NVMe
expansion enclosure includes rails that slide into the cabinet rail assembly. The rails are dedicated left
and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front.
Steps

1. Locate the 2U cabinet space designated for the enclosure.

2. Install the right rail to the rear NEMA channel.
a. Align the right rail with the lower U of the allotted 2U space.
b. Push the rail back to secure the rail posts in the cabinet NEMA channel. An audible click
indicates that the rail is secure in the channel.

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 3. Install the right rail to the front NEMA channel.
a. Align the front of the right rail so that it is level.
b. Pull the rail forward while holding the rail clamp open.
c. Once the rail posts are in the cabinet NEMA channel, release the rail clamp. An audible
click indicates that the connection is secure.
4. Install the left rail by mirroring steps 2 and 3.

Figure 1. Installing the NVMe expansion enclosure rails (rear)

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 Figure 2. Installing the NVMe expansion enclosure rails (front)

5. Add the retaining screws that came with the rails to the front and back of both rails.

NOTE: Use the washers that came with the rails if the rack holes are square.

NOTE: The screw hole at the front of the rail is behind the rail clamp.

NOTE: You will need a long handled screwdriver to reach the screw hole at the rear of the rack.

NOTE: The following illustration does not show the C-clips that are used to attach the cable
management arms.

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 Figure 3. Adding the retaining screws

Install the system in the cabinet

In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the
system slides into the outer (cabinet) rails that are installed in the rack.
About this task

The system is heavy and should be installed in a cabinet by two people. To avoid personal injury and/or
damage to the equipment, do not attempt to install the system in a cabinet without a mechanical lift
and/or help from another person.

WARNING: The system is heavy. To avoid personal injury and/or damage to the equipment, do
not attempt to install the system in a cabinet without a mechanical lift and/or help from another
person.

Steps

1. Pull the inner rails out of the rack until they lock into place.
2. Release the inner rail lock by pulling forward on the orange tabs and sliding the inner rail out of
the intermediate rails until they are fully extended.

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 Figure 1. Pull out the intermediate rail

1. Intermediate rail
2. Inner rail
3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the
standoffs on the system and sliding forward on the system until they lock into place.

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 Figure 2. Attach the inner rails to the system

4. Verify all the J-slots on the rails are aligned with the rail standoffs on the system.

CAUTION: Improper installation on the rails may damage the rails or cause the system to fall
when extended.

5. With the intermediate rails extended, install the system into the extended rails.

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 Figure 3. Install system into the extended rails

6. Pull the orange slide release lock tabs forward on both the rails, and slide the system into the
rack.

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 Figure 4. Slide system into the rack

Installing cable management arms

About this task

To properly orient the cable management arms, hold them with the silver side facing down. The words
"Upper" and "Lower" on the arms should be legible.
Steps

1. Install the lower cable management arm:

a. On the right-hand side of the rear of the cabinet, align the two retention latches with the
two lower rail clips, and insert them into the clips until you feel and hear an audible click.
2. Install the upper cable management arm:
a. On the left-hand side of the rear of the cabinet, align the two retention latches with the
two upper rail clips, and insert them into the clips until you feel and hear an audible click.

Figure 1. Installing the cable management arms

Cable the base enclosure to the NVMe expansion enclosure

Prerequisites

Determine how many expansion enclosures you are installing. Use the cable label diagrams that shipped
with your system to determine the end-to-end locations for the back-end cables.

NOTE: Use QSFP28 to SFP28 cables to connect the base enclosure to the NVMe expansion
enclosure. Use QSFP28 to QFSP28 cables to connect an NVMe expansion enclosure to another
NVMe expansion enclosure.

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Steps

1. Apply the provided cable labels to each end of the cables.

NOTE: The system ships with three sheets of labels. All three sheets contain the same
information. They are just different colors. You only need to use one label sheet per expansion
enclosure. The different colors are to identify which expansion enclosure the cables belong to. For
example, you could use the pink label sheet for the first enclosure, and then use the green sheet
for the second enclosure.

2. Ensure that the cable management arms (CMAs) are fully open and in the service position.
3. Open the CMA baskets and loosen the velcro straps.
4. Based on the following illustrations, route the data cables through the CMAs. The cables
represented by yellow lines route through the upper CMA, and the cables represented by blue
lines route through the lower CMA.
Follow these guidelines when routing cables:
o Gently route the cables into and around the arms without excess bending.
o Ensure that the data cables are oriented correctly to latch into the ports.
o There should not be any more slack between the expansion enclosure and the CMA
than is needed to direct the cable. Any excess length should be outside of the CMA and
dressed when cabling is complete.
o In two or three expansion enclosure configurations, route the data cables between the
expansion enclosures through the CMA for one expansion enclosure and into the CMA
of the other expansion enclosure.

Figure 1. Cabling a single expansion enclosure

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 Figure 2. Cabling two expansion enclosures

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 Figure 3. Cabling three expansion enclosures

5. Route the power cords through the CMAs. The power cords for power supplies on the left route
through the upper CMA, and the power cords for power supplies on the right route through the
lower CMAs.
6. Plug each power cable into the expansion enclosure power supply and secure the cord with the
retention bail at the connector.

NOTE: If the power source PDU is energized, do not connect the power cords to the PDU until the
system is ready to be brought online. If you connect the power cords sooner, the system may
power up during the installation.

NOTE: It is recommended that you plug in the black power cables on the left and the gray power
cables on the right. The power cables work in either power supply, but a consistent cabling
method will make it easier to troubleshoot issues.

7. Close all of the baskets and tighten the Velcro on the arms to prevent the cables from slipping.

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 Closing the cable management arms
About this task

Perform this procedure to close the cable management arms.

Steps

1. Close the lower cable management arm:

a. Swing the lower cable management arm to the left side of the enclosure, and align the
retention latch with the lower rail bracket.
b. Press the retention latch onto the lower rail bracket.
c. Make sure that you hear the audible click that indicates that the lower cable
management arm is in place.
2. Close the upper cable management arm:
a. Swing the upper cable management arm to the right side of the enclosure, and align the
retention latch with the upper rail bracket.
b. Press the retention latch onto the upper rail bracket.
c. Make sure that you hear the audible click that indicates that the upper cable
management arm is in place.
Example

Figure 1. Closing the cable management arms

Testing the cable management arms

Steps

1. From the front of the rack, lift the black tabs on the expansion enclosure and slowly pull the
expansion enclosure from the rack to ensure that proper slack has been provided for the cables.
2. Ensure that the stops on the rails engage into the service position when the top access door is
clear.

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 3. If you feel resistence, stop pulling and adjust any tight cables so that pulling the expansion
enclosure from the rack does not strain any cables or pull them from the ports.
4. Ensure that you can remove the expansion enclosure from the rack until it is in the service
position. The expansion enclosure is in the service position when it clicks into place and will not
move any further.
5. Once you have finished adjusting the cables, pull the orange tabs on the side of the expansion
enclosure, and push the expansion enclosure back into the rack until it locks into place.
6. Inspect the cables again to make any necessary final adjustments.
7. Using a Philips screwdriver, tighten the chassis-securing screws located under the self-locking
latches on the front of the expansion enclosure. These screws secure the expansion enclosure
chassis to the cabinet rails in the event that the cabinet needs to be moved.

Installing drives
If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are
already installed in the enclosure, you are ready to install the bezel.

Installing a drive
About this task

NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds
before sliding the next drive into position.

NOTE: Drives must be installed from left-to-right starting with the first available slot.

Steps

1. Align the drive with the guides in the slot.

2. With the latch fully opened, gently push the drive into the slot.
The latch begins to rotate downward when it meets the enclosure.
3. Push the orange button until the drive is fully seated in the slot.
4. Push the latch down until it locks into place.

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 Figure 1. Installing a drive

The activity light flashes to indicate that the spin-up sequence has begun.

Installing the front bezel

Prerequisites

CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed
before placing the system into operation. Failure to remove the protective plastic strip will cause
the system to overheat.

About this task

Refer to Figure 1 while performing the procedure that follows.

Steps

1. If present, remove the protective plastic strip from the front of the bezel.
2. Align the bezel with the enclosure.
3. Gently push the bezel into place on the cabinet until it latches.
4. If the bezel has a key lock, lock the bezel with the provided key.

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 Figure 1. Installing the bezel

Add an NVMe expansion enclosure

Take the following actions to add an NVMe expansion enclosure to a running system with existing
expansion enclosures.

NOTE: If this is the first NVMe expansion enclosure, refer to Install an ENS24 expansion
enclosure.

Summary of tasks for adding an expansion enclosure

To add an expansion enclosure to a running system, complete the tasks below in the order in which they
appear. This document provides instructions for completing each task.

NOTE: When adding an expansion enclosure to a running system, you must power on the
expansion enclosure before attaching the back-end cables.

1. Verify the contents of the shipping package.

2. Choose the space in the cabinet for the new expansion enclosure.
3. Remove the filler panels that cover the cabinet space for the new expansion enclosure.

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 4. Install the rails for the new expansion enclosure in the cabinet.
5. Install the expansion enclosure on the rails.
6. Install the cable management arms.
7. Apply cable labels.
8. Route the data cables and power cords through the cable management arms.
9. Attach the power cables to the new expansion enclosure.
10. Close the cable management arms.
11. Test the cable management arms.
12. Plug the power cables into the power source.
13. Attach the expansion (back-end) cables to the new expansion enclosure.
14. If the new expansion enclosure shipped without its drives installed, install the drives in the
expansion enclosure.
15. Install the front bezel on the new expansion enclosure.

Verify shipping package contents

Confirm that you received all the equipment that is required to install the new NVMe expansion
enclosure.
Verify that you received the following:

Quantit
Component
y

NVMe 1
expansion
enclosure

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 Quantit
Component
y

Rail kit, 1
including
Snap-in
rails (2)
Screws
(2 per
rail)

Cable 2
management
arms

Power cords, 2
either
Black
and
gray
C13/C1
4
Black
and

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 Quantit
Component
y

gray
C13/C2
0

Bezel for NVMe 1

expansion
enclosure (with
key)

100G QSFP28 2
cables to
connect the
base enclosure
to the NVMe
expansion
enclosure, the
NVMe
expansion
enclosure to
another NVMe
expansion
enclosure, and
to loopback
from the NVMe
expansion
enclosure to the
base enclosure.

NOTE:
The first
NVMe
expansio
n
enclosur
e ships
with four
100G
QSFP28
cables.
The
second
and third
NVMe
expansio

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 Quantit
Component
y

n
enclosur
e ship
with two
100G
QSFP28
cables.

Choose where to install the expansion enclosure

Before installing the new expansion enclosure, you should determine the placement of the new
expansion enclosure within the rack.
Steps

1. It is recommended that you install the expansion enclosure in the next available 2U space
directly above the base enclosure or the last expansion enclosure in the system.
Most cabinets mark 1U increments with horizontal lines or small holes in the channels.
2. Considering these recommendations, choose a 2U space in the cabinet for the expansion
enclosure.

Removing a filler panel

About this task

In most cases, the front space into which you will install the enclosure is covered by a filler panel.
Steps

If one or more filler panels cover the space where you want to install the enclosure, remove each panel.

Installing the NVMe expansion enclosure rails

About this task

Install the rails from the front of the cabinet into which you are installing the enclosure. The 2U NVMe
expansion enclosure includes rails that slide into the cabinet rail assembly. The rails are dedicated left
and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front.
Steps

1. Locate the 2U cabinet space designated for the enclosure.

2. Install the right rail to the rear NEMA channel.
a. Align the right rail with the lower U of the allotted 2U space.
b. Push the rail back to secure the rail posts in the cabinet NEMA channel. An audible click
indicates that the rail is secure in the channel.
3. Install the right rail to the front NEMA channel.
a. Align the front of the right rail so that it is level.

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 b. Pull the rail forward while holding the rail clamp open.
c. Once the rail posts are in the cabinet NEMA channel, release the rail clamp. An audible
click indicates that the connection is secure.
4. Install the left rail by mirroring steps 2 and 3.

Figure 1. Installing the NVMe expansion enclosure rails (rear)

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 Figure 2. Installing the NVMe expansion enclosure rails (front)

5. Add the retaining screws that came with the rails to the front and back of both rails.

NOTE: Use the washers that came with the rails if the rack holes are square.

NOTE: The screw hole at the front of the rail is behind the rail clamp.

NOTE: You will need a long handled screwdriver to reach the screw hole at the rear of the rack.

NOTE: The following illustration does not show the C-clips that are used to attach the cable
management arms.

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 Figure 3. Adding the retaining screws

Install the system in the cabinet

In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the
system slides into the outer (cabinet) rails that are installed in the rack.
About this task

The system is heavy and should be installed in a cabinet by two people. To avoid personal injury and/or
damage to the equipment, do not attempt to install the system in a cabinet without a mechanical lift
and/or help from another person.

WARNING: The system is heavy. To avoid personal injury and/or damage to the equipment, do
not attempt to install the system in a cabinet without a mechanical lift and/or help from another
person.

Steps

1. Pull the inner rails out of the rack until they lock into place.
2. Release the inner rail lock by pulling forward on the orange tabs and sliding the inner rail out of
the intermediate rails until they are fully extended.

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 Figure 1. Pull out the intermediate rail

1. Intermediate rail
2. Inner rail
3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the
standoffs on the system and sliding forward on the system until they lock into place.

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 Figure 2. Attach the inner rails to the system

4. Verify all the J-slots on the rails are aligned with the rail standoffs on the system.

CAUTION: Improper installation on the rails may damage the rails or cause the system to fall
when extended.

5. With the intermediate rails extended, install the system into the extended rails.

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 Figure 3. Install system into the extended rails

6. Pull the orange slide release lock tabs forward on both the rails, and slide the system into the
rack.

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 Figure 4. Slide system into the rack

Installing cable management arms

About this task

To properly orient the cable management arms, hold them with the silver side facing down. The words
"Upper" and "Lower" on the arms should be legible.
Steps

1. Install the lower cable management arm:

a. On the right-hand side of the rear of the cabinet, align the two retention latches with the
two lower rail clips, and insert them into the clips until you feel and hear an audible click.
2. Install the upper cable management arm:
a. On the left-hand side of the rear of the cabinet, align the two retention latches with the
two upper rail clips, and insert them into the clips until you feel and hear an audible click.

Figure 1. Installing the cable management arms

Cable the new NVMe expansion enclosure

Follow these guidelines to cable an expansion enclosure in a running system to a new expansion
enclosure.
Prerequisites

Apply cable labels to the cables connecting the expansion enclosures. In this procedure, "last expansion
enclosure" refers to the last expansion enclosure that is currently installed. The "new expansion
enclosure" refers to the expansion enclosure that you are adding in this procedure.

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 CAUTION: Incorrect cabling could cause all new drives to be locked.

About this task

Route the data cables through the cable management arms, but do not connect them to the ports yet.
Ensure that there is enough slack for each cable to connect to the designated port.
Steps

1. Move the two loopback cables from port 2 of the last expansion enclosure to port 2 of the new
expansion enclosure:
a. Disconnect the QSFP cable from LCC 1, port 2 of the last expansion enclosure and
move it to LCC 1, port 2 of the new expansion enclosure.
b. Disconnect the QSFP cable from LCC 2, port 2 of the last expansion enclosure and
move it to LCC 2, port 2 of the new expansion enclosure.
2. Add two new cables from port 2 of the last expansion enclosure to port 1 of the new expansion
enclosure:
a. Use a new QSFP cable to connect LCC 1, port 2 of the last expansion enclosure to LCC
1, port 1 of the new expansion enclosure.
b. Use a new QSFP cable to connect LCC 2, port 2 of the last expansion enclosure to LCC
2, port 1 of the new expansion enclosure.

Figure 1. Cabling two expansion enclosures

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 Figure 2. Cabling three expansion enclosures

3. Route the power cords through the cable management arms. The power cords for power
supplies on the left route through the upper cable management arms, and the power cords for
power supplies on the right route through the lower cable management arms.
4. Plug each power cable into the expansion enclosure power supply and secure the cord with the
retention bail at the connector.

NOTE: If the power source PDU is energized, do not connect the power cords to the PDU until the
system is ready to be brought online. If you connect the power cords sooner, the system may
power up during the installation.

NOTE: It is recommended to plug in the black power cables on the left and the gray power cables
on the right. The power cables work in either power supply, but a consistent cabling method will
make it easier to troubleshoot issues.

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 Closing the cable management arms
About this task

Perform this procedure to close the cable management arms.

Steps

1. Close the lower cable management arm:

a. Swing the lower cable management arm to the left side of the enclosure, and align the
retention latch with the lower rail bracket.
b. Press the retention latch onto the lower rail bracket.
c. Make sure that you hear the audible click that indicates that the lower cable
management arm is in place.
2. Close the upper cable management arm:
a. Swing the upper cable management arm to the right side of the enclosure, and align the
retention latch with the upper rail bracket.
b. Press the retention latch onto the upper rail bracket.
c. Make sure that you hear the audible click that indicates that the upper cable
management arm is in place.
Example

Figure 1. Closing the cable management arms

Testing the cable management arms

Steps

1. From the front of the rack, lift the black tabs on the expansion enclosure and slowly pull the
expansion enclosure from the rack to ensure that proper slack has been provided for the cables.
2. Ensure that the stops on the rails engage into the service position when the top access door is
clear.

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 3. If you feel resistence, stop pulling and adjust any tight cables so that pulling the expansion
enclosure from the rack does not strain any cables or pull them from the ports.
4. Ensure that you can remove the expansion enclosure from the rack until it is in the service
position. The expansion enclosure is in the service position when it clicks into place and will not
move any further.
5. Once you have finished adjusting the cables, pull the orange tabs on the side of the expansion
enclosure, and push the expansion enclosure back into the rack until it locks into place.
6. Inspect the cables again to make any necessary final adjustments.
7. Using a Philips screwdriver, tighten the chassis-securing screws located under the self-locking
latches on the front of the expansion enclosure. These screws secure the expansion enclosure
chassis to the cabinet rails in the event that the cabinet needs to be moved.

Installing drives
If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are
already installed in the enclosure, you are ready to install the bezel.

Installing a drive
About this task

NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds
before sliding the next drive into position.

NOTE: Drives must be installed from left-to-right starting with the first available slot.

Steps

1. Align the drive with the guides in the slot.

2. With the latch fully opened, gently push the drive into the slot.
The latch begins to rotate downward when it meets the enclosure.
3. Push the orange button until the drive is fully seated in the slot.
4. Push the latch down until it locks into place.

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 Figure 1. Installing a drive

The activity light flashes to indicate that the spin-up sequence has begun.

Installing the front bezel

Prerequisites

CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed
before placing the system into operation. Failure to remove the protective plastic strip will cause
the system to overheat.

About this task

Refer to Figure 1 while performing the procedure that follows.

Steps

1. If present, remove the protective plastic strip from the front of the bezel.
2. Align the bezel with the enclosure.
3. Gently push the bezel into place on the cabinet until it latches.
4. If the bezel has a key lock, lock the bezel with the provided key.

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 Figure 1. Installing the bezel

Installing a drive
About this task

NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds
before sliding the next drive into position.

NOTE: Drives must be installed from left-to-right starting with the first available slot.

Steps

1. Align the drive with the guides in the slot.

2. With the latch fully opened, gently push the drive into the slot.
The latch begins to rotate downward when it meets the enclosure.
3. Push the orange button until the drive is fully seated in the slot.
4. Push the latch down until it locks into place.

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 Figure 1. Installing a drive

The activity light flashes to indicate that the spin-up sequence has begun.

Installing a drive
About this task

NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds
before sliding the next drive into position.

NOTE: Drives must be installed from left-to-right starting with the first available slot.

Steps

1. Align the drive with the guides in the slot.

2. With the latch fully opened, gently push the drive into the slot.
The latch begins to rotate downward when it meets the enclosure.
3. Push the orange button until the drive is fully seated in the slot.
4. Push the latch down until it locks into place.

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 Figure 1. Installing a drive

The activity light flashes to indicate that the spin-up sequence has begun.

Safety precautions for handling replaceable units

Review these safety considerations before replacing any parts to avoid damage to your system.

Handling replaceable units

This section describes the precautions that you must take and the general procedures that you must
follow when removing, installing, and storing any replaceable unit.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive electronic
circuits in the equipment by simply touching them.
Electrostatic charge that has accumulated on your body discharges through the circuits. If the air in the
work area is very dry, run a humidifier in the work area to help decrease the risk of ESD damage.
Follow these procedures to prevent equipment damage:

• Provide enough room to work on the equipment.

• Clear the work site of any unnecessary materials or materials that naturally build up electrostatic
charge, such as foam packaging, foam cups, cellophane wrappers, and similar items.
• Do not remove replacement or upgrade units from their antistatic packaging until you are ready
to install them.
• Before you begin service, gather together the ESD kit and all other materials you need.

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 • Once servicing begins, avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
• Use ESD anti-static gloves or an ESD wristband (with strap). If using an ESD wristband with a
strap:
o Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet/rack
or enclosure.
o Wrap the ESD wristband around your wrist with the metal button against your skin.
o If a tester is available, test the wristband.
• If an emergency arises and the ESD kit is not available, follow the procedures in Emergency
Procedures (without an ESD kit).

Emergency procedures (without an electrostatic discharge kit)

In an emergency when an electrostatic discharge (ESD) kit is not available, use the following precautions
to reduce the possibility of an electrostatic discharge by ensuring that your body and the subassembly
are at the same electrostatic potential.

NOTE: These precautions are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.

• Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack or
enclosure.
• Before removing any unit from its antistatic bag, place one hand firmly on a bare metal surface of
the cabinet/rack or enclosure, and at the same time, pick up the unit while it is still sealed in the
antistatic bag. At the same time, do not move around the room or touch other furnishings,
personnel, or surfaces until you have installed the unit.
• When you remove a unit from the antistatic bag, avoid touching any electronic components and
circuits on it.
• If you must move around the room or touch other surfaces before installing a unit, first place the
unit back in the antistatic bag. When you are ready again to install the unit, repeat these
procedures.

Hardware acclimation times

Units must acclimate to the operating environment before applying power. This requires the unpackaged
system or component to reside in the operating environment for up to 16 hours in order to thermally
stabilize and prevent condensation.

Table 1. Hardware acclimation times Hardware acclimation times

Transit/storage environment Operating environment temperature Acclimation time

Temperature Humidity -

Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

68-72°F (20-22°C) 40-55% RH 40-55% RH

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Cold Dry <86°F (30°C) 4 hours
<68°F (20°C) <30% RH

Cold Damp <86°F (30°C) 4 hours

<68°F (20°C) ≥30% RH

Hot Dry <86°F (30°C) 4 hours

>72°F (22°C) <30% RH

Humid 30-45% RH <86°F (30°C) 4 hours

Hot
Humid 45-60% RH <86°F (30°C) 8 hours
>72°F (22°C)
Humid ≥60% RH <86°F (30°C) 16 hours

Unknown <86°F (30°C) 16 hours

• If there are signs of condensation after the recommended acclimation time has passed, allow an
additional 8 hours to stabilize.
• Systems and components must not experience changes in temperature and humidity that are
likely to cause condensation to form on or in that system or component. Do not exceed the
shipping and storage temperature gradient of 45°F/hr (25°C/hr).

Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units:

CAUTION: Some replaceable units have the majority of their weight in the rear of the component.
Ensure that the back end of the replaceable unit is supported while installing or removing it.
Dropping a replaceable unit could result in personal injury or damage to the equipment.

NOTE: For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.

CAUTION: A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.

• Do not remove a faulted replaceable unit until you have the replacement available.
• When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD anti-static
gloves or an ESD wristband with a strap. For additional information, refer to Avoiding
electrostatic discharge (ESD) damage.
• Avoid touching any exposed electronic components and circuits on the replaceable unit.
• Never use excessive force to remove or install a replaceable unit. Take time to read the
instructions carefully.
• Store a replaceable unit in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you need to
return the replaceable unit.

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 • Replaceable units must acclimate to the operating environment before applying power. This
requires the unpackaged component to reside in the operating environment for up to 16 hours in
order to thermally stabilize and prevent condensation. Refer to Hardware acclimation times to
ensure the replaceable unit has thermally stabilized to the operating environment.
• Front bezels should always be attached to ensure EMI compliance. Make sure you reattach the
bezel after replacing a component.
• Each I/O module or drive slot should contain a component or filler panel to ensure proper air flow
throughout the system.

Unpacking a part
Use these best practices to unpack a part.
Steps

1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are
installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the faulted part.

Power control procedures

Learn how to power down and power up the system.

Power control procedure considerations

Note the following before you get started:

• Powering off a node, appliance, or cluster can take several minutes to complete.
• In a true emergency power off situation, turn the cabinet power switches to the off position to
immediately remove power from the all cabinet components.
• Working with hardware may cause electrostatic discharge that could damage your hardware.
Before working with any hardware, take precautions around handling replaceable units. See
Safety precautions for handling replaceable units.
• If you are relocating or replacing hardware, to help identify associated enclosures when you are
ready to cable and power on:
o Ensure that you make a note of the cabling between enclosures and the appliances. If
you used cable labels at the time of initial installation, reconnecting the cables is easier.
o Ensure that you also record the Dell Service Tag of each enclosure in your cluster.
• Nodes in the appliance power on into the same mode they were in before the appliance was
powered off. If a node powers on in service mode:
1. Log in to the appliance from an SSH client.
2. Run the svc_rescue_state clear command to clear the boot mode.
3. Run the svc_node reboot command.

Once rebooted, the node returns to normal mode.

For more information about the service scripts, see the PowerStore Service Scripts Guide.

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 • If both nodes in an appliance reboot in service mode, always return Node A to normal mode first
to avoid management software conflicts. After Node A is operating normally, you can return
Node B to normal mode.
• Before powering down an appliance with metro volumes, ensure that the role of the metro
volumes on the appliance are all set to non-preferred. Refer to the Protecting Your Data guide
for details about setting metro volume roles.

Powering off procedures for PowerStore node

This section includes the following procedures:

• Power off a PowerStore T model node using PowerStore Manager

• Power off a PowerStore T model node using a service script

Power off a PowerStore T model node using PowerStore Manager

Prerequisites

Obtain the following information:

• Management IP address of the cluster to log in to PowerStore Manager

• PowerStore Manager user account credentials with administrator privileges

NOTE: Do not power off or reboot a node if the peer node is not operating normally. If the peer
node is experiencing any major issues, associated alerts and events appear in PowerStore
Manager.
Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer
node.

About this task

Use the following procedure to power off (power down) a PowerStore T model node using PowerStore
Manager:

NOTE: If you are unable to access PowerStore Manager, see Power off a PowerStore T model
node using a service script.

Steps

1. Under Hardware, select the appliance that includes the node you want to power off.
2. On the Appliance Details page, select the Components card.
3. On the Components card, under Rear View, expand Base Enclosure, and then select the node
that you want to power off.
4. Under More Actions, select Power Down.
5. On the confirmation prompt, enter the service password, and then click Power Down.
Next steps

To verify that the node has powered off, check the status of the LEDs in the rear of chassis. Other than
the LEDs for the power supply unit, management port, and service port, all LEDs on the node must be
OFF. The Unsafe to Remove LED on the active or peer node is ON.

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 Power off a PowerStore T model node using a service script
Prerequisites

Obtain the following information:

• Management IP address of the appliance that contains the node. In PowerStore Manager, go to
Settings >Networking >Network IPs >Management. Review the Management IPs table to identify
the management IP address associated with the appliance.
• Service account credentials

NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer
node is experiencing any major issues, associated alerts and events appear in PowerStore
Manager.
Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer
node.

About this task

Use the following procedure to power off (power down) a PowerStore T model node using a service
script:
Steps

1. Launch an SSH client, and connect to the appliance using the management IP address.

NOTE: External SSH management access must be enabled on the appliance.

2. Enter the username and password that is associated with the service account, and log in.
The login prompt indicates the node that you are logged into. For example, the letter "A" in the
prompt [SVC:user@DST5467-A~]$ indicates that you are logged into node A.
3. Based on the node you are logged into, run one of the following commands:
o svc_node shutdown local to power off the node you are logged into.
o svc_node shutdown peer to power off the peer node.
Next steps

To verify that the node has powered off, check the status of the LEDs in the rear of chassis. Other than
the LEDs for the power supply unit, management port, and service port, all LEDs on the node must be
OFF. The Unsafe to Remove LED on the active or peer node is ON.

Powering on procedures for PowerStore node

This section includes the following procedures:

• Power on a PowerStore T model node using a service script

• Power on a PowerStore T model node by reseating the node

Power on a PowerStore T model node using a service script

Prerequisites

Obtain the following information:

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 • Management IP address of the appliance that contains the node. In PowerStore Manager, go to
Settings >Networking >Network IPs >Management. Review the Management IPs table to identify
the management IP address associated with the appliance.
• Service account credentials
About this task

Use the following procedure to power on (power up) a PowerStore T model node in scenarios such as:

• You are remote and cannot reseat the node.

• Node was not removed from the chassis.
• Embedded module or I/O module were replaced.
Steps

1. Launch an SSH client, and connect to the appliance using the management IP address. Since
only the peer node is powered on, you are connected directly to the peer node of the appliance.
2. Enter the username and password that is associated with the service account, and log in.
3. Run the following command:
svc_node power_on
4. Wait for the node to power on.

NOTE: It may take several minutes for the node to power on.

Power on a PowerStore T model node by reseating the node

About this task

Use the following procedure to power on (power up) a PowerStore T model node when it was removed
from the chassis:
Steps

1. Reseat the node into the chassis.

The node will power on automatically.
2. Reconnect the power cable.
3. Wait for the node to complete powering on.

Rebooting procedures for a PowerStore node

This section includes the following procedures:

• Reboot a PowerStore T model node using PowerStore Manager

• Reboot a PowerStore T model node using a service script

Reboot a PowerStore T model node using PowerStore Manager

Prerequisites

Obtain the following information:

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 • Management IP address of the cluster to log in to PowerStore Manager
• PowerStore Manager user account credentials with administrator privileges

NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer
node is experiencing any major issues, associated alerts and events appear in PowerStore
Manager.
Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer
node.

About this task

Use the following procedure to reboot a PowerStore T model node using PowerStore Manager:
Steps

1. Under Hardware, select the appliance that includes the node you want to reboot.
2. On the Appliance Details page, select the Components card.
3. On the Components card, under Rear View, expand Base Enclosure, and then select the node
that you want to reboot.
4. Under More Actions, select Reboot.
5. On the confirmation prompt, select Confirm you want to reboot the node, and then click Reboot.

Reboot a PowerStore T model node using a service script

Prerequisites

Obtain the following information:

• Management IP address of the appliance that contains the node. In PowerStore Manager, go to
Settings >Networking >Network IPs >Management. Review the Management IPs table to identify
the management IP address associated with the appliance.
• Service account credentials

NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer
node is experiencing any major issues, associated alerts and events appear in PowerStore
Manager.
Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer
node.

About this task

Use the following procedure to reboot a PowerStore T model node using a service script:
Steps

1. Launch an SSH client, and connect to the appliance using the management IP address.
2. Enter the username and password for the service account to log in.
The login prompt indicates the node that you are logged into. For example, the letter "A" in the
prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A.
3. Based on the node you are logged into, run one of the following commands:
o svc_node reboot local to reboot the node you are logged into.

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 o svc_node reboot peer to reboot the peer node.

For more information, see the PowerStore Service Scripts Guide.

Powering off procedures for PowerStore appliances

This section includes the following procedures:

• Power off a PowerStore T model appliance

Power off a PowerStore T model appliance

Prerequisites

• Do not power off the appliance if you are replacing a hardware component. Identify the node that
includes the faulted hardware component, and power off only that node. For more information,
see Power off a PowerStore T model node using PowerStore Manager.
• Powering off an appliance results in the mapped hosts losing access to the data on the
appliance. Before you begin, ensure that you temporarily disconnect host access from all
storage resources.
• Obtain the following information:
o Management IP address of the appliance. In PowerStore Manager, go to Settings
>Networking >Network IPs >Management. Review the Management IPs table to identify
the management IP address associated with the appliance.
o Service account credentials
o Service tags of the appliance
About this task

Use the following procedure to power off a single PowerStore T model appliance.

To power off all of the appliances in a cluster, see Power off a PowerStore T model cluster:
Steps

1. Log in to PowerStore Manager.

2. Determine the primary appliance by going to Settings >Cluster >Properties.
3. If the appliance you are shutting down is the primary appliance:
a. Launch an SSH client, and connect to the appliance using the management IP address.
b. Enter the username and password that is associated with the service account, and log
in.
c. Run the following command to specify which appliance you want to become the new
primary appliance:

svc_cluster_management MoveMasterAppliance <ID number of new primary appliance>

4. In PowerStore Manager, under Hardware, select the appliance that you want to power off.
5. Under More Actions, select Power Down.
The Validation window opens.

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 6. Review any errors, warnings, and recommendations. Once the appliance passes all of the
validation checks, click Next.
The Active Objects window opens.
7. Review the list of objects on the appliance that had I/O activity during the last five minutes.
8. Click Next.
The Confirm window opens.
9. Enter the service password, and click Power Down.
10. Check the status of the LEDs in the rear of chassis to verify that the appliance has powered off.
Other than the LEDs for the power supply unit, management port, and service port, all other
LEDs on the appliance must be OFF.
11. Wait five minutes, and then disconnect the power cables from the base enclosure.

Powering on procedures for PowerStore appliances

This section includes the following procedures:

• Power on a PowerStore T model appliance

Power on a PowerStore T model appliance

About this task

Use the following procedure to power on a PowerStore T model appliance:

Steps

1. If nodes were removed, reseat the nodes into the base enclosure chassis.
2. Reconnect the power cables to node A first, and then node B.
The Node Power LEDs on both nodes turn on when the power cable is connected.

Powering off procedures for PowerStore cluster

This section includes the following procedures:

• Power off a PowerStore T model cluster

Power off a PowerStore T model cluster

Prerequisites

• Powering off a cluster results in the mapped hosts losing access to the data on the cluster.
Before you begin, ensure that you temporarily disconnect host access from all storage
resources.
• Check if any VMs are using the storage from the cluster. It is recommended to power off the
VMs before powering off the cluster.
• When the cluster is powered off, you have no access to the GUI, API, or CLI interfaces.
Print the power on instructions to ensure that you have the information you require to power on
the cluster in a specific order. You can also find these instructions on
https://www.dell.com/powerstoredocs.

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 • Obtain the following information:
o Management IP address of the cluster
o Service account credentials
o Site ID
o Service tags of the appliances
About this task

Use the following procedure to power off (power down) a PowerStore T model cluster:
Steps

1. Use one of the following ways to issue a power off command:

o Using PowerStore Manager:
a. Select the Settings icon, and then select Power Down in the Cluster section.
b. On the confirmation prompt, enter the service password, and then click Power
Down.
o Using service script:
a. Launch an SSH client, and connect to the appliance using the management IP
address.
b. Enter the username and password that is associated with the service account,
and log in.
c. Run the following command to power off the appliance:
svc_cluster shutdown

2. Check the status of the process by looking at the Node Power LEDs. The power off process is
complete when the Node Power LEDs for all nodes in the cluster are off.
3. After confirming that the cluster has shut down, disconnect the power cables from both nodes in
one of the base enclosures in the cluster, if required. Wait a few seconds and confirm that all
remaining LEDs have turned off.
4. If your cluster has more than one appliance, repeat steps 3 and 4 to disconnect power from the
remaining appliances in the cluster.

Powering on procedures for PowerStore cluster

This section includes the following procedures:

• Power on a PowerStore T model cluster

Power on a PowerStore T model cluster

About this task

Use the following procedure to power on a PowerStore T model cluster:

Steps

1. If nodes were removed, reseat the nodes into the relevant base enclosure chassis.

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 2. If applicable, for each appliance in the cluster, ensure that expansion enclosures are also
reseated into the cabinet.
3. For each appliance, reconnect the power cables to node A first, and then node B.
The Node Power LED on each node turns on when the power cable is connected.

Data collection
Learn how to collect support materials to help troubleshoot the appliances in your system.

Support materials collection

You can collect support materials to help troubleshoot the appliances in your system.
Depending on the option you choose, support materials can include system logs, configuration details,
and other diagnostic information. Use this information to analyze performance issues, or send it to your
service provider so they can diagnose and help you resolve the issues. This process does not collect
user data.
You can collect support materials for one or more appliances. When you start a collection, data is always
collected at the appliance level. For example, if you request a collection for a volume, the system collects
support materials for the appliance that contains the volume. If you request a collection for multiple
volumes, the system collects support materials for all appliances that contain the volumes.
You can set a timeframe for collecting support materials. Setting a timeframe can result in smaller and
more relevant data collection which is easier to analyze . You can either set a predefined timeframe or
set a custom timeframe that suits your needs.
You can also include additional information in the support materials collection from Advanced collection
options. Collecting additional information can take longer than the default support materials collection,
and the size of the resulting data collection is larger. Select this option if your service provider requests it.
By default the support materials collection uses the essentials profile. Use the svc_dc service script to
collect support materials for other profiles. See the PowerStore Service Scripts Guide for more
information about the svc_dc service script and the available profiles.

NOTE: The system can run only one collection job at a time.

You can perform the following actions on a collection of support materials:

• View information about existing collections.

• Upload a collection to support, if remote support through Secure Remote Services is enabled.
• Download a collection to a local client.
• Delete a collection.

NOTE: Some of these operations might not be available if the cluster is operating in a degraded
state.

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Collect support materials
Steps

1. Select the Settings icon, and then select Gather Support Materials in the Support section.
2. Click Gather Support Materials.
3. Type a description of the collection in the Description field.
4. Select the timeframe for the data collection.
You can select one of the available options from the Collection Timeframe drop-down menu, or
select Custom and set a timeframe.

NOTE: If you select Custom as the timeframe for the data collection, the estimated finish time for
the data collection is displayed in the Collection Timeframe Finish column of the Support Materials
Library table.

5. Select the type of support data to collect from the Object type drop-down menu.
6. In the Objects to collect data for: area, select the check boxes of the appliances from which to
collect support data.
7. To send the data collection to support when the job completes, select the Send materials to
Support when finished check box.

NOTE: This option is available only when Support Connectivity is enabled on the system. You can
also send the data collection to support from the Gather Support Materials page after the job is
completed.

8. Click Start.
The data collection is initiated, and the new job appears in the Support Materials Library table.
You can click the job entry to view its details and progress.
Results

When the job is completed, the job information is updated in the Support Materials Library table.
Next steps

After the job is finished, you can download the data collection, send the data collection to support, or
delete the data collection.

Support Notifications
Learn how to disable and enable support notifications.

Disable support notifications

Disable support notifications before performing procedures, such as a software upgrade or support
procedure, which can power off or reboot a node in an appliance.
Steps

1. Select the Settings icon, and then select Disable Support Notifications in the Support section.
2. Select the appliance for which you want to disable support notifications and click Modify.
3. Select the Enable Maintenance Mode check box.

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 4. In the Maintenance Window Duration (in hours) field, type the number of hours to disable
support notifications.

NOTE: Specify a time period that is longer than the time it takes to complete the procedure.

5. Click Apply.
Results

When support notifications are disabled for an appliance, the Maintenance Mode column shows
Enabled, and End Time (Cluster Time) shows the date and time when support notifications are
reenabled for the appliance.

Enable support notifications

Enable support notifications after performing a procedure, such as a software upgrade or support
procedure.
Steps

1. Select the Settings icon, and then select Disable Support Notifications in the Support section.
2. Select the appliance for which you want to enable support notifications and click Modify.
3. Clear the Enable Maintenance Mode checkbox.
4. Click Apply.
Results

When support notifications are enabled for an appliance, the Maintenance Mode column shows
Disabled.

Add appliances to the cluster

Learn how to add appliances to the cluster.

Add appliances to the cluster

Prerequisites

• You can only have up to four appliances in a cluster.

• Ensure that the cluster is functional and in a healthy state. If any other appliance in the cluster is
not operational, you may not be able to add an appliance.
• Ensure that the appliances you are adding are in an unconfigured, original factory settings state.
• Obtain the Service Tag of the appliances you want to add.
• Ensure that you have sufficient number of unused IP addresses for each appliance. For each
appliance you want to add, have at least four IP addresses for the management network and
three IP addresses for the storage network. Work with your network administrator to provision
and obtain more IP addresses, if necessary. To review, or add more IP addresses, select the
Settings icon, and then select Network IPs in the Networking section.
• You cannot have PowerStore T model and PowerStore X model appliances in the same cluster.

NOTE: The cluster and appliance you are adding must be running the same PowerStoreOS
version before the appliance can be added to the cluster. Clusters on PowerStoreOS 3.0.x and
later automatically detect if there is a mismatch between OS versions and provide the option to

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 synchronize during the Add Appliance wizard.
For clusters on PowerStoreOS 2.x and earlier where the appliance is running a later version of the PowerStoreOS than the
cluster, upgrade the cluster prior to adding the new appliance.
For clusters on 2.x and earlier where the cluster is running a later version of the PowerStoreOS than the appliance, the
appliance should be installed in the same rack and use the same switches as the existing cluster, and configured into its
own separate cluster. Then, upgrade the OS of the separate cluster. Log in to Support and refer to KB article 000133192
(PowerStore Manager prevents "Add an appliance to an existing cluster" operation from succeeding if code version of
appliance to be added does not match...) for more information.

About this task

To add appliances to the cluster:

Steps

1. Under Hardware, click Add in the Appliances tab.

2. Follow the prompts in the Add Appliance wizard to select and add the appliances to your cluster.

NOTE: When this process is running, do not run commands, such as adding external hosts or
changing CHAP configurations, which can change the state of the cluster.

NOTE: Any operations started while the Add Appliance process is running will not run until the
Add Appliance operation is complete.

3. If the PowerStoreOS version of the cluster does not match the PowerStoreOS of the appliance
being added, you will be prompted to synchronize software versions before adding the
appliance. Click Synchronize to initiate the version synchronization.
When the synchronization is complete, you will be returned to the Add Appliance wizard.
Proceed with the rest of the steps of the wizard.

Remove appliances from the cluster

Learn how to remove appliances from the cluster.

Removing an appliance from a PowerStore cluster

The steps for removing an appliance from a cluster are different depending on the type of PowerStore
system.

• Remove an appliance from a PowerStore T model cluster

• Remove an appliance from a PowerStore X model cluster

Remove an appliance from a PowerStore T model cluster

Prerequisites

• Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware
Information Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200 or
Hardware Information Guide for PowerStore 500T Model .
• If the appliance that you want to remove is not functional, contact your service provider for
assistance with removing the appliance.
• Ensure the appliance that you want to is not running SDNAS.
• Ensure that the appliance is not the only appliance in the cluster.

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 • Stop and remove all running or scheduled import, migration, or replication jobs on the appliance
to remove, and remove all remote systems that are associated with the appliance.
• Before starting the appliance removal process, migrate storage objects from the appliance that
you want to remove to another appliance in the cluster. To migrate storage objects, see Migrate
storage objects from an appliance.
About this task

A factory reset is performed on an appliance when it is removed from a cluster.

NOTE: When the appliance removal process is running, do not run commands that can change
the state of the cluster, such as adding external hosts or changing CHAP configurations.

Steps

1. If the appliance you want to remove is the primary appliance in the cluster, run the following
command to move the primary appliance to another appliance:

svc_cluster_management MovePrimaryAppliance appliance_id

2. Disable support notifications on the PowerStore cluster as described in Disable support

notifications.
3. Under Hardware, select Appliances, and find the appliance with the Service Tag identified in
Prerequisites.
4. Run the svc_appliance_provisioning script to disable resource balancing and prevent
objects from being automatically created or placed on the appliance that you want to remove.
a. Open an SSH client, and connect to the management IP address of the appliance to
remove.

NOTE: External SSH management access must be enabled on the appliance.

b. Type the username and password of the service account to log in to the appliance.
c. Run the following command to display the names of the appliances in the cluster:

svc_appliance_provisioning list

d. Run the following command, where appliance_name is the name of the appliance that
you want to remove:

svc_appliance_provisioning disable appliance_name

e. Run the following command to ensure that the provision status of the appliance is
disabled:

svc_appliance_provisioning list

5. Ensure that Node A is the primary node on the appliance to be removed using PowerStore
Manager.

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 The factory reset of the appliance cannot occur unless Node A is the primary node of the
appliance .
a. Under Hardware, select Appliances, and select the appliance that you want to remove.
b. Select the Components card, select the Rear View tab.
c. Ensure that Node A is the primary node on the appliance.
If the Node B is the primary node of the appliance, select Node B in the Rear View tab,
and select More Actions >Reboot to reboot Node B and make Node A the primary node.
6. If there still are storage objects on the appliance to be removed, use PowerStore Manager to
migrate the storage objects to another appliance in the cluster or remove the storage objects
from the appliance.
7. Remove the appliance from the PowerStore T model cluster in PowerStore Manager.

NOTE: The system resets the appliance to original factory settings and powers it off during the
removal process.

a. Under Hardware, select Appliances.

b. Select the check box of the appliance to remove.
c. Click Remove.
The Removing the Appliance dialog box is displayed.
d. Click Remove.
The appliance is removed from the cluster and reset to its factory default settings. The appliance
can be rediscovered and deployed to a new or existing cluster after it is reset to factory default
settings.

NOTE: The factory reset of the appliance can take up to 1.5 hours to complete.

Remove an appliance from a PowerStore X model cluster

Prerequisites

• Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware
Information Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200.
• If the appliance that you want to remove is not functional, contact your service provider for
assistance with removing the appliance.
• Ensure the appliance that you want to remove is not the primary appliance in the cluster or the
only appliance in the cluster.
• Stop and remove all running or scheduled import, migration, or replication jobs on the appliance
to remove, and remove all remote systems that are associated with the appliance.
• Before starting the appliance removal process, migrate storage objects from the appliance that
you want to remove to another appliance in the cluster. To migrate storage objects, see Migrate
storage objects from an appliance.
About this task

A factory reset is performed on an appliance when it is removed from a cluster.

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 NOTE: When the appliance removal process is running, do not run commands that can change
the state of the cluster, such as adding external hosts or changing CHAP configurations.

Steps

1. Under Hardware, select Appliances, and identify the IP address of the appliance with the Service
Tag identified in Prerequisites.
2. Under Settings, select Network IPs, identify the Host Node IPs of the appliance.
3. If the appliance to be removed has VMFS volumes with internal host mappings, migrate the
VMFS volumes to another appliance:
a. Identify the related compute VMs and VMFS volumes on the appliance.
b. Ensure that internal host mappings are defined between the VMFS volumes and the
hosts on the destination appliance.
If these internal host mappings do not exist, create the host mappings before continuing.
c. Manually migrate the VMFS volumes from to the destination appliance using
PowerStore Manager.
d. vMotion the related compute VMs to the destination appliance.

NOTE: Do not vMotion the vCLS VMs.

e. Unmap the VMFS volumes from the appliance to be removed using the PowerCLI.
4. Migrate the virtual volumes for vCLS VMs on the appliance to another appliance in the cluster
using PowerStore Manager.
a. Under Storage, select Storage Containers, select the storage container that contains the
virtual volumes for the vCLS VMs, and select Virtual Volumes.
b. Select Show/Hide Columns and select the Appliance check box to display the
appliances on which the virtual volumes are located.
c. Identify the virtual volumes for the vCLS VMs that must be migrated.
d. Select a virtual volume to migrate and select Migrate.

NOTE: You can only migrate one virtual volume at a time.

e. Select the appliance to which to migrate the virtual volume and click Next.
f. Repeat the previous steps for each virtual volume in the storage container.
5. Disable support notifications on the PowerStore cluster as described in Disable support
notifications.
6. Run the svc_appliance_provisioning script to disable resource balancing and prevent
objects from being automatically created or placed on the appliance that you want to remove.
a. Open an SSH client, and connect to the management IP address of the appliance to
remove.

NOTE: External SSH management access must be enabled on the appliance.

b. Type the username and password of the service account to log in to the appliance.
c. Run the following command to display the names of the appliances in the cluster:

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 svc_appliance_provisioning list

d. Run the following command, where appliance_name is the name of the appliance that
you want to remove:

svc_appliance_provisioning disable appliance_name

e. Run the following command to ensure that the provision status of the appliance is
disabled:

svc_appliance_provisioning list

7. Identify the primary and secondary nodes of the appliance in PowerStore Manager.
a. Under Hardware, select Appliances, and select the appliance to remove.
b. On the Appliance Details page, select the Components card and select the Internal View
tab.
The node with the text (primary) is the primary node of the appliance, and the node
without the text (primary) is the secondary node. The names of the nodes are Node A
and Node B.
c. Under Settings, select Network IPs and select the Management tab.
d. Record the Host Node IP addresses of Node A and Node B on the appliance.
▪ If the primary node on the appliance is Node A, the IP address of Node A is for
the primary node and the IP address of Node B is for the secondary node.
▪ If the primary node on the appliance is Node B, the IP address of Node B is for
the primary node and the IP address of Node A is for the secondary node.
8. Perform the following steps on the vCenter Server to exclude the ESXi host on the secondary
node of the appliance from the ESXi cluster:
a. If there are user VMs on the secondary node of the appliance, vMotion the user VMs to
another appliance in the cluster.

CAUTION: Do not vMotion the vCLS VMs.

b. Place the ESXi host on the secondary node of the appliance into maintenance mode.
The controller VM is automatically powered off, and the vCLS VMs on the ESXi host are
automatically migrated to another host.

NOTE: If the ESXi host is unable to enter maintenance mode because of the vCLS VMs, manually
power off the vCLS VMs to force the VMs to migrate to another host.

c. Create a folder of the type New Host and Cluster Folder on the Datacenter.
d. Move the ESXi host on the secondary node of the appliance to the new folder on the
Datacenter.
e. Take the ESXi host out of maintenance mode and power on the controller VM.

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 9. Wait 15 minutes, and then ensure that the secondary node is up and running in PowerStore
Manager.
Ensure that there are no active alerts on the secondary node:
a. Under Hardware, select Appliances, and select the appliance that you want to remove.
b. Select the Components card, select the Rear View tab.
c. Expand BaseEnclousure, select the secondary node, and ensure that there are no
active alerts.
In addition, go to Monitoring >Events in PowerStore Manager and ensure that the following
event is displayed for the secondary node:

Event: NODE_IO_SERVICE_LEVEL.
Event text: IO service level of the node has changed to ready

10. Perform the following steps on the vCenter Server to exclude the ESXi host on the primary node
of the appliance from the ESXi cluster:
a. If there are user VMs on the primary node of the appliance, vMotion the user VMs to
another appliance in the cluster.

CAUTION: Do not vMotion the vCLS VMs.

b. Place the ESXi host on the primary node of the appliance into maintenance mode.
The controller VM is automatically powered off, and the vCLS VMs on the ESXi host are
automatically migrated to another host.

NOTE: If the ESXi host is unable to enter maintenance mode because of the vCLS VMs, manually
power off the vCLS VMs to force the VMs to migrate to another host.

c. Move the ESXi host on the secondary node of the appliance to the new folder on the
Datacenter, which was created in step 9.
d. Take the ESXi host out of maintenance mode and power on the controller VM.
11. Wait 15 minutes, and then ensure that the primary node is up and running in PowerStore
Manager.
Ensure that there are no active alerts on the primary node in PowerStore Manager:
a. Under Hardware, select Appliances, and select the appliance that you want to remove.
b. Select the Components card, select the Rear View tab.
c. Expand BaseEnclousure, select the primary node, and ensure that there are no active
alerts.
In addition, go to Monitoring >Events in PowerStore Manager and ensure that the following
event is displayed for the primary node:

Event: NODE_IO_SERVICE_LEVEL.
Event text: IO service level of the node has changed to ready

12. Ensure that Node A is the primary node on the appliance to be removed.
The factory reset of the appliance cannot occur unless Node A is the primary node of the
appliance.

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 a. Under Hardware, select Appliances, and select the appliance that you want to remove.
b. Select the Components card, select the Internal View tab.
c. Ensure that Node A is the primary node on the appliance.
If the Node B is the primary node of the appliance, log in to the appliance using an SSH
client and run the svc_node reboot local command to reboot Node B and make
Node A the primary node.
13. If there still are storage objects on the appliance to be removed, use PowerStore Manager to
migrate the storage objects to another appliance in the cluster or remove the storage objects
from the appliance.
14. Remove the appliance from the PowerStore X model cluster using PowerStore Manager.

NOTE: The system resets the appliance to original factory settings and powers it off during the
removal process.

a. Under Hardware, select Appliances.

b. Select the check box of the appliance to remove.
c. Click Remove.
The Removing the Appliance dialog box is displayed.
d. Click Remove.
The appliance is removed from the cluster and reset to its factory default settings. The appliance
can be rediscovered and deployed to a new or existing cluster after it is reset to factory default
settings.

NOTE: The factory reset of the appliance can take up to four hours to complete.

Migrate storage objects from an appliance

Use appliance storage object migration to move storage resources to another appliance or multiple
appliances in the cluster. This feature is applicable if you want to evacuate space from an appliance,
power off an appliance, or remove an appliance from a cluster.
About this task

Volumes, volume groups, and vVols are eligible for migration. When you migrate a storage object, all
associated snapshots and thin clones are also migrated.
The following storage objects are not eligible for migration:

Table 1. Storage objects ineligible for migrationStorage objects that are not eligible for migration

Ineligible object How to make the object eligible

File objects File objects cannot be migrated.

Volumes or volume groups in Wait for the import session to end.

an active import session

Volumes, volume groups, or If the system is migrating objects from the appliance, wait for the

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vVols in an active internal migration to end. If the system is migrating objects to the appliance,
migration consider canceling the migration.

Offline volumes The volume is offline due to metadata inconsistencies. Contact your
service provider to bring it online.

vVols with bound snapshots Interrupt the VMware operation that created the bound snapshot or wait
for the process to complete.

vVol bound fast clones Power off the linked clones of the VM that the vVol belongs to.

You cannot migrate storage objects from an appliance that is out of space and has entered read-only
mode. If an appliance is out of space, you must add more storage capacity or delete storage objects until
the appliance has at least 16 GB of free space.
To migrate storage objects to another appliance in the cluster:
Steps

1. Under Hardware, select the appliance from which you want to migrate storage objects.
2. Under More Actions, select Migrate.
3. Follow the prompts in the Migration wizard to migrate storage objects to another appliance.

NOTE: The maximum number of storage objects that you can select for a single migration action
is 4000.

Results

The LUN ID of a volume changes automatically when a volume is migrated from one PowerStore
appliance to another appliance in the same cluster.
Follow these guidelines when migrating a boot volume:

• Power off the connected host before migrating the boot volume. Then, change the LUN ID for
the boot volume after the migration is performed and power on the host.
• The recommend Host LUN ID for a boot LUN is 0.
• After migrating a boot from SAN volume, the LUN ID can be changed back to 0.

NOTE: For instructions on changing the LUN, see the PowerStore Host Configuration Guide.

Reinitialize the system

Learn how to reset the entire system to the original, default factory settings.

Reinitialize the system

Reinitializing the system resets the entire system to the original, default factory settings. You can
reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the
PowerStore Series Service Scripts Guide.
Rer

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 CAUTION: Reinitializing the system could result in data loss.

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