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0% found this document useful (0 votes)
123 views41 pagesBook 1
Uploaded by
pernahajder999Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
/ 41
Ventis
Virginia Evans
Jenny Dooley
James Caldwell, ops Published by Express Publishing
Liberty House, Greenham Business Park, Newbury,
Berkshire RG19 6HW, United Kingdom
Tel.: (0044) 1635 817 363.
Fax: (0044) 1635 817 463,
‘email: [email protected]
www.expresspublishing.co.uk
© Express Publishing, 2016
Design and lilustration © Express Publishing, 2016
Color illustrations: Victor © Express Publishing, 2016
First published 2016
‘Second impression 2018
Made in EU
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form, or by any means, electronic, photocopying, or otherwise, without the prior
written permission of the publishers.
This book is not meant to be changed in any way.
ISBN 978-1-4715-4669-3
Acknowledgements
Authors’ Acknowledgements
We would like to thank all the staff at Express Publishing who have contributed their skills to producing
this book. Thanks for their support and patience are due in particular to: Alex Newton (Editor in Chief);
Sean Todd (senior editor); Steve Miller (editorial assistant); Richard White (senior production controller);
the Express design team; Sweetspot (recording producers). We would also like to thank those institutions
and teachers who piloted the manuscript, and whose comments and feedback were invaluable in the
production of the book.
Every effort has been made to trace all the copyright holders. If any have been inadvertently
overlooked, the publishers will be pleased to make the necessary arrangements at the first
‘opportunity. =)
Virginia Evans
Jenny Dooley
James Caldwell, pps
Aas
Express Publishing ee
Scope and Sequence
Reading
context
Vocabulary
Function
(Occupational
guide excerpt
advice, dentist, dentistry, diagnose, health, instruction,
ense, oral, practice, professional
‘Asking about
work experience
Webpage
fendodontics, maxillofacial, orthodontics, pathology,
pediatric dentistry, periodontics, prosthodontics,
radiology, referral, specialty, surgery
[Asking for
information
‘Advertisement
lab, mechanical roam, office, operatory, radiology room,
receptionist desk, recovery room, restroom, staff area,
sterilization room, storage room, treatment room, waiting
room,
[Describing
features
[Employee
profiles
back office, dental assistant, dental hygienist, dental
therapist, financial coordinator, front office, lab technician,
office manager, receptionist, staff
‘Asking for
[an opinion
Dental
Instruments
Webpage
bur, burnisher, chisel, curette, dri, elevator, excavator,
{orceps, handpiece, mirror, plugger, probe, retractor,
syringe
Verifying
information
‘The Mouth
Textbook
excerpt
‘gums, hard palate, lower lip, mouth, oral cavity,
alatoglossal arch, soft palate, teeth, tongue, tonsil, upper
lip, uvula
(Correcting
yourself
‘Tooth Anatomy
Poster
blood vessel, bone, cementum, crown, dentin, enamel,
neck, nerve, periodontal ligament, pulp, root, root canal
Expressing
intention
‘Types of Teeth
Pamphiet
(canine, chew, chop, crush, cut, grind, incisor, molar,
premolar, tear, wisdom tooth
Desoribing
function
Personal
Protective
Equipment
(Guidelines
‘blood, contaminant, disposable, face shield, goggles,
infectious, PPE, reusable, saliva, surgical gloves, surgical
mask
‘Describing
requirements
Dental Practice
Technology
air abrasion, CAD, CAM, clinical technology, computer,
digital X-ray, hardware, information technology, intraoral
jcamera, laser, software
[Asking for
clarification
Patient
‘Scheduling
‘appointment, business hours, cancel, date, evening, no-
‘show, notice, reschedule, schedule, time, walk-in,
|weekday, weekend
(Giving a
reminder
‘authorization, balance, cash, co-payment, cost, cover,
‘credit card, fee, financing, insurance, patient
responsibility, payment, payment plan, personal check.
‘Stating total
jamounts
[care, communication, concern, expain, eye contact,
interrupt, listen, nonverbal, open-ended question,
reassurance, sympathize, verbal
[Agreeing with
fan opinion
laccumulate, acid, bacteria, daily floss, fluoride, hygiene,
mouthwash, sugar, toothbrush, toothpaste
(Giving
advice
‘apply, Build up, clean, deposit, plaque, polish, prophylaxis, |
prophylaxis paste, remove, scrape, spit, tartar
/Asking about
necessity Unit 1 - Dentistry eeeetee ws. =.=... eens evs sens qseen eee oe
lUnit2 Specializations Wicses.5-.......:s...cotiuncr-aeaeees ees 6
Unit 3- The Dental Practice .............0:.ccccceees See eee 8
(Unita = Dental Parsormigle<.f)..................0000ssstimenimeere cee 10
fies Dohtal WiSWINVeS ===. ...:-csakktgc:...........-+: aaa 12
Unit = ThelMOuthcgcehes: <.0.0c......cceromumatane,..... nedeeamee 14
Unit7.—Toath/Anatomyics.2:+.....0..0-2se-v. 1.02 fein cee 16
Unit 8 - Types of Testi ..2........-. see eeeeeee oo 18
Unit 9 - Personal Protective Equipment ............0..00000ccceeeseeeees 20
Unit 10 - Dental Practice Technology .........2..2.0.0c00eceseessees +22
Ionati = Patines Gcbecinghe.:........ sous 0c ee nents 24
UnRi(2=Ineranca'and|Rooe!s0.. 2... cce tots cote 26
Unit 13 - Chairside Manner ..............0000000 ee 28
Unit 14- Oral Health ......... ee : Biccee 22780
nt: 15—Dental Claamingetsc...02...)
Dentist 2: Yes. 1 has been great.
Dentist 1: Do you think we need to 2
2
Dentist 2: Maybe. Our back office staff is 3
keeping up with everything.
Dentist 1: Yes, we really do need another 4
Dentist 2: And possibly a5 dental
hygienist.
Dentist 1: That's a good idea. So we'll advertise for those two
positions.
Dentist 2: Let's talk to the office manager first. We need to make
sure we can 6 a
Dentist 1: Of course. Dental Instruments
Get ready! Reading
@ Before you read the passage, talk about © Read the webpage. Then, choose the
these questions. correct answers.
1 What are some useful tools for dentists?
2. Whatare the functions of these tools?
11 What is similar about dental mirrors and burs?
‘A They both come in aitferent shapes.
B They both come in packs of six.
© They are the same price.
D They both come in various sizes.
2. Which of the following does NOT come in
different sizes?
A C probes
B retractors
© excavators
D elevators
3. What can be inferred about the forceps?
A. Dentists need several different types.
B They are cheaper when buying several
together.
They are made of stainless steel
D They are available in packs of 6.
ae
Vocabulary
© Match the words (1-8) with the definitions
hisel) (nH).
— syringe 5 _ curette
Dental mirrors — simple stem. $7 or $22.50 for pack of six handpiece 6 pace
C probes - single-ended. $8 __ retractor 7 _ mirror
Retractors - sharp points $47.00; blunt points $44. — elevator 8 __ forceps
Two sizes available
Aspirating syringe, type CW -1.80c. $14.50
Burs - 6 pack. Rounded or Egg-shaped. Various sizes.
From $20.00
Double-ended excavators. Various sizes.
$8 each or $7 for orders over 12.
Double-ended burnishers: No 21/22 and 27/29.
$10each
Pluggers - double-ended, round tips. $9
Stainless steel curettes - double-ended $9
Extraction forceps - different models for molars,
incisors and anteriors $25
Elevators - various sizes - $12
‘Stainless steel chisel -7 inch $16.50
Dental handpieces (crilis)
Various speeds and sizes. Click Gy to see ourrange.
91
on
a tool for extracting teeth
‘a tool for making holes in teeth
tool that helps dentists see inside the mouth
a tool for plugging nerve canals after the nerve is
extracted
€ tool for cleaning between the teeth and under
the gum line
a tool for loosening or separating teeth
a tool fitted with a needle to push liquid into the
body
2 tool that pulls part of the mouth away to
improve access
2 Un a
Q Fill in the blanks with the correct words: dil, probe, bur, Speaking
excavator, burnisher, chisel. © With a partner, act out the
roles below based on Task 7.
1 The dentist used the to make the Then, switch roles.
surface smooth,
2 Anegg-shaped was fitted into the
handpiece. like to
3. Dr, Robinson used a(n)_____ to separate the Do you have an account with us?
enamel from the tooth, We'll send ther...
4 Ain) was used to remove the soft
tissue and decay.
5 Thedentistusedthe to feel around in ‘Student A: You are a customer.
the patient's mouth. Talk to Student B about:
6 Many patients hate the sound and the vibrations of the * your account number
——— ‘+ when you need the toots
© what you want to order
© @ Listen and read the webpage again. Which tools
come in different sizes, and which tools are double- ‘Gtudent'B: You are a supple. Talk
pear, to Student A about his or her
order.
Listening o
Writing
© © Listen to a conversation between a customer and a z
sales representative. Mark the following statements as © Use the conversation from
true (T) or false (F). Task 8 to fill out the customer's
order.
1. __ The woman's account number is 39AT7.
2 __ The woman buys twelve probes.
3 __ The company will send the tools today.
@ ® Listen again and complete the conversation.
Customer: Hi, I'd like to order some 1 o
please. | need them for tomorrow.
Supplier: Sure. Do you have 2 ______with us?
Customer: Yes, it's Garden Practice, Lakeland. Account number
241.
Okay, So, what do 3 2
Twelve excavators and three 4. please.
Three probes, 5 x
Yes, that's right.
No problem. We'll 6
you today. The Mouth
palatogiossal arch
a ()
oft palate j
The Mouth ——— Chapter 1
The mouth is important for speech and breathing
Itis also necessary for eating and digestion. The mouth,
includes soft tissues such as the tongue, soft palate
‘and gums. It also contains hard structures including the
teeth, hard palate and jaw bones. Structures outside
the oral cavity include the upper lip and the lower lip.
These close the oral cavity when they rest together.
‘At the back of the mouth is the uvulla. It hangs from the
soft palate. The uvula prevents food or liquid from
passing into the nasal cavity. The tonsils lie on either
side of the mouth beyond the palatoglossal arch.
‘These are part of the immune system.
| Get ready!
@ Before you read the passage, talk about
these questions.
1
2
What are some different parts of the mouth?
‘What are the functions of these parts?
Reading
@ Read the textbook excerpt. Then, choose
the correct answers.
1
What is the main purpose of the excerpt?
A to compare hard structures and soft
structures
B to explain how to keep the mouth healthy
© to describe different parts of the mouth
D to explain the function of the uvula
Which of the following is NOT a soft structure?
A the uvula the gums
B the jaw D the tongue
Where are the tonsils?
‘A. hanging from the soft palate
B outside the oral cavity
© attached to the gums
D_ behind the palatoglossal arch
Vocabulary
© Match the words (1-8) with the definitions
(A-H).
moom> 2ona
on
gums
5 __ oral cavity
tongue 6
7
8
tonsils
teeth
soft palate
uvula
lower lip
an organ that allows us to taste food
a soft tissue covering the base of teeth and jaw
tissues that form part of the immune system
hard structures for biting and chewing
a hanging tissue that stops food entering the
nose
another name for the mouth
soft tissue that comprises one third of the roof
of the mouth
soft pink tissue at the front of the mouth near
the chin Q Read the sentence pairs. Choose which word or phrase
best fits each blank.
1. hard palate / soft palate
is at the front of the mouth.
is at the back of the mouth.
2. palatoglossal arch / mouth
. A The _ is used for breathing and
. eating.
B The lies at the back of the oral
cavity.
3. upper lip / lower lip
A The is above the entrance to the
mouth.
B The __is below the entrance to the
mouth,
© @ Listen and read the textbook excerpt again. What is
the role of the uvula when eating?
Listening
© @ Listen to a conversation between a professor and a
dental student. Mark the following statements as true (T)
or false (F).
1 __ The woman is asking about hard structures in the mouth.
2 __ The man makes a mistake.
3. __ The man knows the function of the gums.
@ &@ Listen again and complete the conversation.
So, Peter, can you tell me three soft structures
©
in the mouth?
‘Student: Let me see ... well, the 1_is sof.
Professor: That's right. And can you 2
‘two more?
Student: The 3 ______and the jaw.
Professor: The jaw? No, that's not a4
Student: Did | say jaw? | meant to say the gums.
Professor: That's right. And what is the function of the
eee 2
Student: They surround the teeth and cover 6
that hold the teeth in place.
Speaking
© With a partner, act out the
roles below based on Task 7.
Then, switch roles.
So, can you tell me...? .
I meant to say...
What is the function of ...?
Student A: You are a professor.
Talk to Student B about:
‘+ about hard and soft
structures of the mouth
‘© where these structures are
located in the mouth
‘© what the structures are for
‘Student B: You are a dental
student. Talk to Student A about
parts of the mouth.
Writing
© Use the conversation from
Task 8 to fill out the test.
Parts of the Mouth
1. (@ points) Name three soft structures
in the mouth: Tooth Anatomy
A tooth is made up of many
parts. Some parts are easy to see.
The crown is visible. it sits above the
gumiine. It is protected by white enamel.
Then there are the parts you cannot see. Dentin lies
underneath the enamel. Inside that is the root canal.
Itis a space filled with pulp. Nerves and blood vessels
tun through the pulp. Below the gumiine is the tooth’s
oot. The crown and root meet at the neck.
The root connects to the bone. The roots are
covered in a hard substance called cementum.
‘The periodontal ligament keeps the tooth
in place by securing it to the bone.
fcementum) Vocabulary
© Match the words (1-8) with the definitions
(A-H).
1 __ blood vessel 5 __ dentin
2 _ bone 6 _newe
Get ready! 3 _ cementum 7 _ rootcanal
@ Before you read the passage, talk about Son 8 periodontal igemmens
these questions. ‘A. asset of narrow spaces inside the root of the
1 What parts of a tooth can you easily see? fot
2 Weel earner tt eee iene? B the layer of living cells under the enamel
© tube that moves blood around the body
D one of the hard parts that form a frame inside
Reading the body
© Read the poster. Then, mark the following E_ the visible section of the tooth above the
statements as true (1) or false (F). ome
F allayer of hard substance that covers the root
1 __ Dentin is located in the gums. G a body part that looks like a thread and carries
2 Nerves go through the jaw bone. messages between the brain and the body
3 Atom as ooeaaitncanthe que: H_ connective tissue that anchors the tooth to the
16 jawbone Dentist: | need to talk to you about your sore tooth. oO
Patient: Do you know what's 1
© write a word or phrase that is similar in meaning to the
underlined part.
1. The dentist examined the part between the crown and root of
the tooth. _e_k
2. The disease affected the part of the tooth extending below the
gumiine. = r_o_
3 The soft, living tissue inside the tooth is sensitive because it
contains nerves. _U_p.
4. The patient had chipped off a piece of the hard, white, exterior
partofthe tooth. _n_m_!
‘5 The tissue keeping the teeth firmly attached to the bone is
veryimportant. _er__d_n_a_ |_g_m_n_
© @ Listen and read the poster again. What is below the
gumiine of a tooth?
Listening
© @ Listen to a conversation between a dentist and a
patient. Choose the correct answers.
1 What is the conversation mostly about?
‘A a tooth that is in bad condition
B the different parts of the tooth
© the need for root canal surgery
D. the effect of bacteria on teeth
2 What will the woman most likely do next?
A remove the sore tooth © check the dentin
B replace the enamel D take some X-rays
@ & Listen again and complete the conversation.
2
Dentist: | do. It's in poor condition. You have some 2.
Patient: How bad is that?
Dentist: Well, some of the dentin is 3
Patient: Oh, that's not good.
| Dentist: 4
_____.. I'm going to take some
X-rays. That's to check for bacteria in the root canal.
Patient: And if there's no 5 ool.
Denfieterten (6 ts de Swnthithe:
‘exposed dentin.
Speaking
© with a partner, act out the
roles below based on Task 7.
Then, switch roles.
Do you know ...?
How bad...
I'm going to...
‘Student A: You are a dentist. Talk
to Student B about:
© his or her tooth
‘the problem with the tooth
© action to be taken
Student B: You are a patient. Talk
to Student A about your tooth.
Writing
© Use the conversation from
Task 8 to fill out the dentist's
notes on a patient. ‘There are eight incisors. They are at the front
of the mouth. They are flat but sharp. Their job
is to cut and chop food.
Canines
Next are the four canine teeth. They are
pointed. Their job is to tear food.
Premolars
Next are the eight premolars. They are larger
and have ridges. Their job is to crush and
grind food.
‘Then come the eight molars. The tongue
moves food you chew backward. The molars
then grind the food. After that, you can
swallow.
Wisdom Teeth
There are four wisdom
teeth. They grow in
when you are older.
‘They are removed if
they are causing
‘overcrowding in the
fs Types of Teeth
Get ready!
@ Before you read the passage, talk about these
questions.
1 What types of teeth do you have in your mouth?
2 Whyis it important to have different types of teeth?
Reading
© Read the pamphlet. Then, choose the correct
answers.
1 What is the purpose of the pamphlet?
A to describe teeth of animals
B to describe human teeth
© to describe types of teeth
D to describe parts of the mouth
2 Which of the following can be taken out without being
replaced?
A molars premolars
B canines D_ wisdom teeth
3 According to the text, what can be said about the
function of teeth?
‘A They are only used for specific purposes.
B They make food smaller so it can be swallowed,
© They are used to tear up food quickly.
D They crush up food to make it small
Vocabulary
© Read the sentence pairs. Choose which word best
fits each blank.
1 crush/ cut
A We need premolars in order to.
B The human incisors
pieces.
__our food.
food into several
2 chop / grind
A The molars
swallow it,
B The teeth are used to _
smaller pieces.
the food so that you can
food into lots of
3. tear /chew
A. You should thoroughly ______your food
before swallowing,
B_ Humans use their canines to__ apart
food, O Fill in the blanks with the correct words or phrases from Speaking
the word bank. © With a partner, act out the
oO fa roles below based on Task 7.
(a TT ‘TheniewttchiFoles.
canines incisors molar —_ premolars
wisdom teeth
Do you have
1 The_ are the last teeth to grow in. | want to know
2 There are four sharp tipped inthe Their function is.
hurrian mouth.
3 The ___are located between the canines,
and the molars. Student A: You are a dentist. Talk
‘t= include the two larger front teeth. to Student B about:
5 The patient lost a which made it * different types of teeth
harder to grind food. * their correct names
© © Listen and read the pamphlet again. What is the
function of the molars? ‘Student B: You are a child patient.
Listening
© their functions
Talk to Student A about your teeth.
Writing
© © Listen to a conversation between a dentist and a
child patient. Mark the following statements as true (T) © Use the conversation from
or false (F). Task 8 to fill out the
information sheet on teeth.
1
2
3
@ ©® Listen again and complete the conversation.
Patient:
Dentist:
The gil asks about the names of her teeth
The gil already knows the function of the canines.
‘The man shares information about the incisors, premolars
and molars.
Doyouheve Te: seein? oO
‘Yes. | want to know what my teeth do.
Well, there are several different kinds of teeth. Your
2 are called incisors.
‘What do they do?
Their function is to cut and chop your food. The sharp
toe TS ee eet
canines.
I know about those. They4_
right?
Correct.5_______you have the
premolars then the molars.
Dotheyhavea6____
Yes. They grind your food. 20
Get ready!
@ Before you read the passage,
talk about these questions.
1 What are some examples
of PPE for a dental
clinic's staff?
2 Why do dentists require PPE?
The selection of PPE depends on medical hazards.
‘Contact with blood and/or saliva requires PPE.
In dental clinics, primary PPE is as follows:
‘* Disposable surgical gloves
* Disposable Surgical masks
* Goggles
* Face shields
‘These items protect medical staff from contaminants.
Dentists and hygienists are at risk for infectious.
diseases. To prevent further contamination, properly
dispose of PPE.
The folowing provides the procedure for the removal of
PPE:
‘© First, remove surgical gloves
«Next, remove face shields/goggles
‘Finally, eamove surgical masks
Place goggles and face shields in dispensers. They are
reusable.
Be sure to wash your hands immediately afterwards. Use
antibacterial soap and warm water. Lather hands and rub
for one minute. Then, rinse.
Personal Protective Equipment
Reading
@ Read the guidelines. Then, mark the
following statements as true (T) or false (F).
1 __ PPE protects staff from contaminants.
2 __ Goggles are disposable.
3 __ Medical professionals first need to remove
gloves, then masks.
Vocabulary
© Match the words or phrases (1-6) with the
definitions (A-F).
1 PPE
4 __ surgical mask
2 _ goggles 5 __ surgical gloves
3 __ face shield 6 _ saliva
a device used to protect the wearer's face
clothing and equipment worn for protection
against contaminants
protective glasses used to protect the wearer
from debris
D partial covering for the face that is worn to
catch bacteria
E disposable latex gloves worn during medical
examinations and procedures
F watery liquid in the mouth
o>
°
© Read the sentence pairs. Choose which
word best fits each blank.
1. reusable / disposable
A. The doctor kept a box of
gloves on the
countertop.
B Gowns are___
to be washed regularly
___., but need
2 blood / saliva
‘A. The hygienist placed a tube into my mouth
to suck out
B Needles require special disposal due to
contact with
3. infectious / contaminant
‘A Mucus is an example of a(n)
B. Washing hands regularly reduces the risk of
diseases, © © Listen and read the guidelines again.
What PPE can be worn more than once?
Listening
@ @ Listen to a conversation between two
dental hygienists. Choose the correct
answers.
1 Which of the following items are NOT reusable?
C surgical masks
D receptacles
A. goggles
B face chiolds
2 Which items are placed in a receptacle for
hazardous materials?
A surgical masks —_C stained goggles
B surgical gloves D saliva
@ & Listen again and complete the
conversation.
Hygienist 1: Let's go over the 1
requirements.
Hygienist 2: Sure.
Hygienist 1: All hygienists are required to wear
surgical masks and gloves.
‘Sometimes, you'll need goggles or
2 §
Hygienist 2: Every time we're in contact with a
patient?
Hygienist 1: Not if you're just talking to them. But
you need them while you're wo
Hygienist 2: Oh, okay. Are surgical masks
©
3 a
Hygienist 1: Yes. Goggles and face shields, however,
are 4
Hygienist 2: What if they get blood or
5 on them?
Hygienist 1: Just place them in the receptacle
marked ‘hazardous materials’. Then,
6
Speaking
© With a partner, act out the roles below
based on Task 7. Then, switch roles.
All hygienists are required to wear '
‘Sometimes, you'll need...
What if they are
‘Student A: You are a dental hygienist. Talk to
Student B about:
‘© PPE requirements
‘* disposable and reusable items
‘+ where to place contaminated reusable items.
‘Student B: You are a dental hygienist. Talk to
‘Student A about rules regarding PPE.
Writing
© Use the conversation from Task 8 to fill out
the pop quiz.
Cw
PPE Requirements
Date:
4. Which types of PPE are disposable?
2. Which types of PPE are reusable?
3. Where do you place reusable items that are
contaminated with blood or saliva? Get ready!
@ Before you read the passage, talk about
these questions.
1. What are some examples of devices
Used in ciinical technology?
2 How is information technology
Used in dental practices?
ay
eae es
ee ae
eee ee
Se aa eee
Rem
DO ben eine er}
Pee ery
eae
eee
eee
fais
Lasers and air abrasion are used as alternatives to
traditional drilling. In addition, CAD and GAM programs
help with dental restorations.
“Information technology and clinical technology are
essential,” says Dr. Kelly. “Every bit of hardware is put
to good use. These days, it's far easier to treat
Patients, thanks to new technology.”
22
Dental Practice Technology
7
) Reading
@ Read the article. Then, choose the correct
answers.
1. What is the main purpose of the article?
A to describe a dentist's office
B to describe a dentist's computer
© to describe a dentist's procedure
D to describe a dentist's methods
What has been replaced by new technology?
A the computer stations
B the monitors and screens
© the drills and burs
D the cameras
What can be inferred about the dentist's office?
A. It's up-to-date.
B It's been restored,
© It’s opening soon,
D It's easy to find,
) Vocabulary
j
_ © Match the words or phrases (1-7) with the
definitions (A-G).
1 __ laser 5 __ air abrasion
2 _CAD 6 _ Xray
3 _CAM 7 __ intraoral camera
4 __ computer
A. adevice that generates a narrow, intense beam
of light energy
B_awand-like instrument that projects a magnified
image onto a screen
© anair compression device that delivers tiny
Particles of aluminum dioxide
D the use of computer software to control
machine tools and related machinery
E picture that is taken by placing a sensor over
atooth
F the use of computer systems to help with
creation, revision, or analysis
G a programmable electronic device used to
manage data h_ Ll
@ Read the sentence pairs. Choose which word or phrase
best fits each blank.
1 software / hardware
A Josh needed to update his. a
B ACPU board is an essential piece of computer
2 clinical technology / information technology
A ___is frequently used at
most dental practices.
B Jobs in___ often pay very
well
© @ Listen and read the article again. How is CAD
technology used in dental offices?
Listening
© & Listen to a conversation between a receptionist and a
patient. Mark the following statements as true (T) or
false (F).
1 __ An intraoral camera was used during the man's exam.
2 __ The man saw an image of his crown on an intraoral
camera.
3 __ The dental office switched back to traditional drilling.
@ © Listen again and complete the conversation.
| was surprised by all the new technology
used during 4
Receptionist: Oh yes. Dr. Kelly uses all the latest 2
©
Patient: Like that camera that was used during my exam
Receptionist: Do you mean the 3 Sg
Patient: Yes. Dr. Kelly also showed me a detailed image of
how my new crown will look.
Receptionist: That's example of 4
Patient: | also liked that there were some alternatives to
5
Receptionist: Yes, we switched to laser driling and 6
___a few years ago.
Speaking
© with a partner, act out the
roles below based on Task 7.
Then, switch roles.
I was surprised by
Do you mean the ...?
| also liked that ..
‘Student A: You are a patient. Talk.
to Student B about the uses of
clinical technologies.
‘Student B: You are a receptionist.
Talk to Student A about:
‘© clinical technologies
‘+ an example of CAD
technology
* alternatives to traditional
drilling
Writing
© Use the conversation from
Task 8 to fill out the patient
feedback form.
Name:
Reason for your visit: =
23 Patient Scheduling
Get ready!
@ Before you read the passage, talk about
these questions.
1. Why do dental patients often need to make an 1
appointment? B
2. Why do some businesses have cancellation
policies? 3
—_
1
Co
Our business hours are from 9 a.m.
until 6 p.m.
We are open every weekday except
Wednesday. Evening and weekend
appointments are available upon
request.
To schedule an appointment, please
call 555-501-5521. Our receptionists
will be happy to help you.
‘We are usually unable to accept
walk-ins.
Call to reschedule an appointment
date or time.
‘We will do our best to accommodate
you. We require twenty-four hours
notice to cancel appointments.
‘We also charge a fee for no-shows.
24
Reading
@ Read the webpage. Then, mark the
following statements as true (T) or false (F).
_— The dental practice is open all week.
Patients can ask for appointments outside
of regular business hours.
Patients who do not show up for an
appointment are penalized.
Vocabulary
© Read the sentences and choose the correct
words.
‘The dentist didn't accept walk-ins so the
patient had to schedule / cancel an
appointment.
The patient asked for her root canal date /
appointment to be in the afternoon.
The practice was open during usual business
hours / walk-ins and also on Saturday
mornings.
The dentist only accepted emergency patients
on the weekend / notice.
The receptionist waited for the patient to arrive
but he was a weekday / no-show.
The receptionist offered the patient several
possible appointment evenings / times.
O Fill in the blanks with the correct words:
cancel, date, evening, notice, rescheduled,
walk-ins, weekday.
The patient wasn't able to make his Thursday
appointment sohe it.
The patient asked for an appointment on a
specific
The practice set Friday afternoons aside for
= or emergencies.
‘The practice was open from 9 a.m. to 5 p.m.
each
Patients have to give twenty-four hours
Ee if they want to cancel.
The dentist offered appointments until 8 p.m.
one per week.
The woman called to her
appointment because her toothache was gone, ti
© ®@ Listen and read the webpage agair
What is the practice's cancellation policy?
Listening
© &@ Listen to a conversation between a
receptionist and a patient. Choose the
correct answers.
1 What is the purpose of the conversation?
A to reschedule an existing appointment
B to schedule a new appointment
© to discuss the practice's opening times
D to explain the cancellation policy
2 What wil the man most likely do next?
A tell the woman the practice's business hours
B explain the current schedule to the woman
put the woman's appointment in the calendar
D cancel the woman's previous appointment
@ & Listen again and complete the
conversation.
Morebal Dental. John speaking.
How can 11
©
Hi I'ma 2
‘And | want to schedule an appointment.
(Okay. Do you have any 3
Patient:
Receptionist:
2 in mind?
| could do any weekday before noon.
Let's see ... Would 10. am. on Monday
4
Patient:
Receptionist:
2
Yes, that would be great. 15
of it now.
Good. | just want to remind you of our
6
‘We need twenty-four hours notice for
cancellations.
understand.
Patient:
Receptionist:
Patient:
Speaking
With a partner, act out the roles below
les bel
based on Task 7. Then, switch roles.
[Vee ae SSR Ey
I want to schedule
ust want to remind you ...
‘Student A: You are a receptionist. Talk to
Student B about:
«the appointment:
«the day and time
+ the cancellation policy
‘Student B: You are a patient. Talk to Student A
bout your availabilty.
Writing
© Use the conversation from Task 8 to fill out
the appointment card.
Date:
Day:
Time: es
Cancellation Policy: 4 Insurance and Fees
Get ready!
@ Before you read the passage, talk about these questions.
1. How does dental insurance work?
2. What are your options if you cannot pay for your dental treatment
immediately?
Reading
© Read the office policy. Then, choose the correct answers.
1 What is the purpose of the office policy?
A to describe the role of insurance
B to compare different payment plans
© to give advice on personal finances
D to explain the rules about payment
2 Which of the following is NOT a delayed form of payment?
A cash © payment plans
B insurance D financing
3. What happens if insurance does not cover all the services
provided?
‘A The insurance company charges the patient fees.
B The patient's co-payment is usually refunded.
The patient authorizes the insurance company.
D The patient has to pay the outstanding balance.
Vocabulary
Dear Patient, © Match the words or phrases (1-8) with the definitions (A-H).
i nae theoppormnin.t0 care 1 __ authorization 5 __ financing
cris follwhrc inkegabion etisea our 2 __ co-payment 6 _ insurance
financial policy. 3 _ cost 7 __ patient responsibilty
Please provide full insurance 4 _ fee 8 __ personal check
information before treatment. We need
authorization to accept Insurance A a patient's duty to be in charge of something, such as medical
payments directly. Co-payments are bills, and ensure their payment
:
i
z
i
the act of granting official permission to do something
‘a quantity of money that you pay a professional person
a printed piece of paper from an individual, who writes an amount
8
#
2
5
process your claim. Your insurance may
ot cover some services. In such cases,
OFFICE POLICY
costs are the patient's responsibility. | of money on it, signs it then uses it as payment
We offer financing to patients without | _—E_the act of lending someone a lump sum of money that they are
insurance. Talk to our financial | _ expected to regularly repay, with interest
‘coordinator about payment plans. Be atisenocaeened
ney an insured person pays for medical services
We take cash and personal checks.
Waa alps ener noel veloregecl oenied G an agreement with a company where you make ongoing payments.
Unpeld = oat in exchange for them covering medical costs
and fees. H the quantity of money that you have to pay in exchange for
receiving products or services ee
Q Write a word or phrase that is similar in meaning to the
underlined part.
1 The patient paid with a small, rectangular card that lets people
‘buy things now and pay for them later.
eee
2. The patient talked to the financial coordinator about setting up
a fixed schedule for repaying debt.
feemeat = ta_
3. The patient was not sure if her insurance would agree to pay
the cost of cosmetic dental work. = _0_@_
4 The receptionist gave the patient her change in bills and coins.
aaeh
5 The amount of money that a person needs to give is due
immediately after a patient's appointment. _a_m_n_
6 The receptionist told the patient the amount of money still
rt of the cost was paid. _a_a_c_
© ©® Listen and read the office policy again. What forms of
payment does the clinic accept?
Listening
© & Listen to a conversation between a financial
coordinator and a patient. Mark the following
statements as true (T) or false (F).
1 __ The man pays the full balance.
2 __ The man pays using a credit card.
3 __ The woman provides information about payment plans.
@ & Listen again and complete the conversation.
Coordinator: Youhaveant________on >
your account.
Patient: | know. | thought my insurance was going to cover
iii
much do | owe?
Coordinator: 3
PpatieteE len a Ae
today, but not for the full amount. Do you offer
payment plans?
Coordinator: We do. First let's process your payment.
Patient: Okay. Please 5 ‘$200 to my credit card.
Coordinator: Okay. Here is @ brochure about our payment plan.
Go ahead and 6
amount is $650.
Thanks.
Speaking
© With a partner, act out the
roles below based on Task 7.
Then, switch roles.
You have an unpaid
How much do I... ?
The total amout is.
‘Student A: You are a financial
coordinator. Talk to Student B
about:
© the debt
* making a payment
‘+ payment options
‘Student B: You are a patient. Talk
to Student A about your unpaid
balance.
Writing
© Use the office policy and
conversation from Task 8 to
complete the past due notice.
oe
| Past Due
Notice 28
Get ready!
@ Before you read the passage, talk about
these questions.
1 What is a chairside manner?
2 Why isit important to have a good chairside
manner?
\ elm Se)
eB eke
Fees Elie
Dental visits make many patients nervous. Working on
your chairside manner can help them.
Good communication is vital. Always make eye
contact with patients. Ask them open-ended
‘questions about their heatth, Then realy listen to their
answers. Do not interrupt them. Let your patients
‘explain their concerns. Then sympathize with those
worries. Patients appreciate this and you gain more
information. Better communication allows you to
‘customize examinations. S
Patients want a dentist who cares. Pay attention to
both verbal and nonverbal cues. Patients may not
‘admit to being scared. Nonverbal cues tell you when to
provide reassurance.
Remember that you want patients to feel comfortable.
Chairside Manner
Rea
© Read the article. Then, choose the correct
9
answers.
11 What is the purpose of the article?
A to analyze nonverbal body language
B to explain common patient concerns
© tohelp dentists improve their people skills
D to describe different dental chairs available
2 Which of the following should dentists NOT do?
A listen to patients
B ask open-ended questions
C interrupt patients
D offer reassurance
‘3 What can be inferred about dentists?
‘A. Most dentists are good at picking up
nonverbal cues.
B The dental profession is known for being
unsympathetic.
© Customized examinations are generally not
useful
D_ Some dentists need to work on
communication.
Vocabulary
© Read the sentence pairs. Choose which
word best fits each blank.
1. interrupt / sympathize
‘A When you a patient,
it sends a message that you do not value
what they say.
B_ When patients share something personal,
often they just want you to
with them,
2 care/listen
A ifyou___ toa patient's concerns:
you can customize your examination.
B. Simple actions can let a patient know that
you about their well being.
3 concerns / communication
‘A. While dental abilities are vital, so too are
code skills.
B Asking open-ended questions can encourage
a patient to share G Fill in the blanks with the correct words or phrases:
‘explain, eye contact, nonverbal, open-ended questions,
reassurance, verbal.
4. Tryand maintain with a patient to
establish a connection.
2 Some patients are very and will
provide information easily.
3. Other patients are reluctant to talk and you may need to look
for cues.
4. Patients like to know what is going on so be sure to,
each step of a procedure.
5 Often, scared patients just need some
that the procedure will not hurt.
6 Using ss encourages patients to share
more information with you.
© @ Listen and read the article again. What kind of
dentist do patients want to see?
istening
© @ Listen to a conversation between two dentists. Mark
the following statements as true (7) or false (F).
1 __ The woman received a compliment.
2 __ Thenew patient wanted a dentist who interrupted her.
3 __ Theman thinks that patient care suffers when dentists
rush.
@ @-Listen again and complete the conversation.
| had a new patient today. She gave me a
compliment on my chairside manner.
Dentist 2: It's nice to be 1
Dentist 1: Apparently, her previous dentist kept interrupting her. She
©
Speaking
© With a partner, act out the
roles below based on Task 7.
Then, switch roles.
‘Student A: You are a dentist. Talk
to Student B about:
© your patient
© her comment
+ the importance of
communication
Student B: You are also a
dentist. Talk to Student A about
your chairside manner.
Writing
© Use the conversation from
Task 8 to fill out the patient's
online review of a dentist.
Reviews Online
Dentist's Name:
Review:
couldn't 2 7d
Dentist 2: That's too bad. 3 is vital.
Dentist 1: | agree. If you don’t listen to your patients, you can't
4 5
Dentist 2: Too many dentists are in a rush. Patients 5
that.
Dentist 1: Very true.
Dentist 2: ike to 6 want
my patients to know that I care. to
30
Your GUIDE
Oral Hygiene
_—_
Brush regularly.
Brush your teeth at least twice a day. Use a soft
bristled toothbrush and use toothpaste
containing fluoride. Fluoride strengthens the teeth
and prevents tooth decay.
Use floss
You should clean between your teeth using floss.
Do this daily to prevent the build-up of plaque.
Use mouthwash
After eating, bacteria accumulates in the mouth.
This, in turn, can cause plaque. If plaque is not
removed, it combines with sugars and forms
acids. This can cause tooth decay. Stop harmful
bacteria by using a good mouthwash.
Get ready!
@ Before you read the passage, talk about
Rea
@ Read the the brochure. Then, choose the
DCR Td
Peet
Poa
Dies
ues
Peres
mouthwash
these questions,
1 What are some products that people use to
keep their mouth healthy?
2 What happens if people don't keep their mouth
clean and healthy?
9
correct answers.
11 What is the purpose of the brochure?
‘A to compare different types of toothbrush
B_to advise people on caring for their teeth
C to compare the benefits of flossing and
brushing
D to describe different types of bacteria in the
mouth
2 According to the article, how often should you
use floss?
A once a day
B twice a day
© after every meal
D once a week
3 What's inferred about mouthwash in the article?
A it makes your teeth stronger
B itkills bacteria in the mouth
© it stops you from eating too much sugar
D_you can use it instead of brushing
Vocabulary
@ Place the words from the word bank under
the correct headings.
WO Bits
acid floss _ bacteria
toothbrush
sugar
toothpaste
Harmful things in the ‘Q Fill in the blanks with the correct words from the word
bank.
0 dT TIES
fluoride daily hygiene accumulate
1 People need to brush __to prevent
tooth decay.
2 Bacteria will in a person's mouth if he
or she doesn't brush.
3. The patient needed to pay more attention to dental
4 Make eure the toothpaste contains
© © Listen and read the brochure again. What are some
good ways to ensure good oral hygiene?
Listening
© © Listen to a conversation between a dentist and a
patient. Mark the following statements as true (T) or
false (F).
1 __ The man brushes his teeth twice per day.
2 __ The woman suggests using mouthwash.
3 __ The man doesn't have any floss at home.
@ ® Listen again and complete the conversation.
Dentist: You really need to pay more attention to oO
1 SS
Patient: What do you mean?
Dentist: There is a lot of plaque in your mouth. Do you
2 2
Patient: | brush on 3
Dentist: You should brush at least twice a day. Do you use
pees SS aaa,
Patient: No. | used to, but | stopped.
Dentist: You need to start again. If you don't, you increase your
chances of 5 and tooth decay.
Okay, I'llget some at the6__ today.
Speaking
© With a partner, act out the
roles below based on Task 7.
Then, switch roles.
You really need to pay more .
attention to
Do you use ...?
you don't...
‘Student A: You are a dentist. Talk
to Student B about:
‘© how often he or she brushes
‘+ fhe or she uses floss or
mouthwash
+ what will happen if poor oral
hygiene continues
Student B: You are a patient. Talk.
to Student A about oral hygiene.
Writing
© Use the conversation from
Task 8 to fill out the patient
report.
Patient Report
i Pationt'sName: Get ready!
@ Before you read the passage, talk about
these questions.
Ed
Reading
@ Read the textbook excerpt.
Then, choose the correct answers.
11 What is the purpose of the excerpt?
A to describe different ways to perform
prophylaxis
B to explain to patients why prophylaxis is
necessary
to compare two ways of performing
prophylaxis
D_ to describe the steps involved in performing
prophylaxis
2 According to the article, what is the function of
ultrasonic instruments?
A to remove small pieces of tartar
B to remove large pieces of tartar
© to polish the teeth
D to apply fluoride effectively
3 What can be inferred about fluoride?
A ithelps to reduce bacteria levels
B it helps to remove small tartar deposits
C itis the most important step in the process
D itis not good for patients to eat
32
i Fe) Dental Cleanings
1 Why is it necessary to perform dental cleanings?
2 What does a dentist do during a dental cleaning?
ur
Most people refer to prophylaxis as dental cleaning.
It involves removing plaque and tartar from the teeth.
These deposits build up in the mouth over time.
Prophylaxis involves three or sometimes four steps.
The summary below outlines these steps:
1,Removal of large deposits
Dental hygienists commonly use ultrasonic
instruments. These remove larger deposits.
2.Removal of fine deposits
This involves using fine tools to scrape away small
tartar deposit.
3.Polishing
‘The hygienist now cleans and polishes the teeth by
applying prophylaxis paste.
4.Fluoride application
This optional step involves the application of fluoride.
Patients must not eat this. They must spit it out.
Vocabulary
© Read the sentence pairs. Choose which
word best fits each blank.
1 polish / remove
A. The hygienist will
= van's
teeth so they are shiny.
B_ The hygienist uses this instrument to
oes Plaque
from between the teeth.
2 spit /clean
‘A. The dentist uses various instruments to
oe __ your teeth
B Please rinse with this liquid, and then
_—into the bow
3 apply / scrape
A. The hygienist used a fine tool to
z the smaller deposits away.
B Kate used a microbrush to_
the paste. Match the words or phrases (1-6) with the definitions Speaking
(AF). © With a partner, act out the
1 Soe ae roles below based on Task 7.
2 __ deposit 5 _ buildup ee
3 __ prophylaxis 6 __ prophylaxis paste EDS aE
A. adental cleaning First 1"!
B to accumulate Whatnent?,
© alayer of something left behind Then, I'l...
D a substance containing bacteria that forms on the teeth
E a hard substance that forms on the teeth ‘Student A: You are a patient.
F asubstance that makes teeth shiny and smooth Talk to Student B about your
. dental cleaning.
© © Listen and read the textbook excerpt again. What Student B: You are a dental
happens during a dental cleaning? hygienist. Talk to Student A about:
'* how you will remove large
Listening ee
‘© how you will remove small
© © Listen to a conversation between a dental hygienist deposits
and a patient. Mark the following statements as true (T) :
or aa what you will apply
1. __ The man is not worried about the prophylaxis. i
2 __ The woman will remove the larger deposits first. Writing
3. __ The woman is not going to add fluoride. © Use the conversation from
Task 8 to fill out the test.
‘© ©& Listen again and complete the conversation.
Soe Oy I Prophylaxis
What's going to happen?
Hygienist: There's nothing to worry about. First, |'ll remove the What are the four steps of a
ae : prophylaxis?
Patient: Okay, and 3 2 .
Hygienist: Then I'll 4 the smaller pieces
of plaque.
Patient: Is that all?
Hygienist: No, after that I'l apply some 5
Patient: And them I'm done?
Hygienist: No, then I'll apply some fluoride. I'll leave it for a few
moments and then you'll 6
33 34
Glossary
accumulate [V-I-U14] If something accumulates, it slowly gathers together and gets larger.
acid [N-COUNT-U14] An acid is a liquid with a low pH which causes chemical reactions.
advice [N-UNCOUNT-U1] Advice is an opinion someone gives someone else about what he or she should do in a
specific situation.
air abrasion [N-UNCOUNT-U10] Air abrasion is an air compression device that delivers tiny particles of aluminum
dioxide onto a tooth's surface to remove areas of decay.
apply [V-T-U15] To apply something is to add it to something else.
appointment [N-COUNT-U1 1] An appointment is an arrangement for a meeting at a specific time, usually for an
established reason.
authorization [N-UNCOUNT-U12] Authorization is the act of granting official permission to do something.
back office [N-COUNT-U4] The back office is the part of a business that is not visible to patients, clients or the public.
bacteria [N-UNCOUNT-U14] Bacteria are very small organisms, some of which cause disease.
balance [N-COUNT-U12] A balance is the amount of money a person still owes after paying part of the cost.
blood [N-UNCOUNT-U9] Blood is the fluid that moves through the heart, arteries, capillaries, and veins of vertebrate
creatures, carrying nutrients and oxygen and moving waste out of the body.
blood vessel [N-COUNT-U7] A blood vessel is a tube that moves blood around the body.
bone [N-COUNT-U7] A bone is one of the hard parts that make a frame inside the body.
build up [V-1-U15] If something builds up, it accumulates.
bbur [N-COUNT-U5] A bur is a tool that is fitted into a drill to cut into the tooth,
burnisher [N-COUNT-U5] A burnisher is a tool used at the end of a dental procedure to make surfaces smooth.
business hours [N-UNCOUNT-U1 1] Business hours are the hours during which a business or store is typically open.
CAD [N-UNCOUNT-U10] CAD (computer-aided design) is the use of computer systems to help with creation, revision,
or analysis of design, particularly technical drawings.
CAM [N-UNCOUNT-U10] CAM (computer-aided manufacturing) is the use of computer software to control machine
tools and related machinery and to work on items in the process of manufacture.
cancel [V-T-U11] To cancel something is to not allow it to begin or finish
canine [N-COUNT-U8] A canine is one of the four, sharp, pointed teeth found towards the front of the mouth. They are
used to tear food.
care [V-I-U13] To care is to be concerned and interested in what happens to someone and to want them to be well
and happy.
cash [N-UNCOUNT-U12] Cash is physical money, in the form of bills and coins.
cementum [N-UNCOUNT-U7] Gementum is a layer of connective tissue that joins the roots of the teeth to the gums
and jawbone.
chew [V-1-U8] To chew is to bite food several times with your teeth in order to make it small enough to swallow.
chisel [N-COUNT-U5] A chisel is long blade with a sharp edge for trimming and shaping.
chop [V-T-U8] To chop something is to cut it into several, smaller pieces.
clean [V-T-U15] To clean something is to make it free of dirt and debris.
clinical technology [N-UNCOUNT-U10] Clinical technology includes all electronic instruments and equipment used
to provide dental care, including intraoral cameras, digital radiology, computerized probes, lasers, and air abrasion
units.
communication [N-UNCOUNT-U13] Communication is the process of expressing thoughts, feelings and ideas.
computer [N-COUNT-U10] A computer is a programmable electronic device that is used to store, process, retrieve,
and transmit data.
concern [N-UNCOUNT-U13] Concern is a feeling of worry or a desire for someone to be well and happy.
contaminant [N-COUNT-U3] A contaminant is an element that soils, stains, or infects as a result of contact or
association. co-payment [N-COUNT-U12] A co-payment is the amount of money that an insured person pays each time they
access medical services.
cost [N-COUNT-U12] A cost is the quantity of money you have to pay in exchange for receiving goods or services.
cover [V-I-U12] To cover is when an insurance agreement pays for a service or provides protection against something.
credit card [N-COUNT-U12] A credit card is a rectangular, plastic card that lets people buy things or services now
and pay for them later.
crown [N-COUNT-U7] The crown is the section of the tooth that sits above the gumline and that is visible.
‘crush [V-T-U8] To crush something is to press it so hard that it breaks into smaller pieces.
curette [N-COUNT-U5] A curette is a tool for cleaning between the teeth and under the gum line.
cout [V-T-U8] To cut something to use an object to divide it into two or more pieces.
daily [ADV-U14] If something happens daily, it occurs every day.
date [N-COUNT-U11] A date is the name and number of a specific day or year.
dental assistant [N-COUNT-U4] A dental assistant is someone whose job itis to get an office ready for patients and
clean it afterwards. They may also do administrative tasks or take X-rays or molds,
dental hygienist [N-COUNT-U4] A dental hygienist is someone whose job it is to clean patients’ teeth, check for oral
diseases and to provide preventative care.
dental therapist [N-COUNT-U4] A dental therapist is someone who does dental work, but who does not have a
license or full raining as a doctor of dentistry.
dentin [N-UNCOUNT-U7] Dentin is the layer of the tooth underneath the enamel. It consists of living cells.
dentist [N-COUNT-U1] A dentist is someone whose job itis to care for the health of people's teeth.
dentistry [N-UNCOUNT-U1] Dentistry is the medical study of the mouth and teeth.
deposit [N-COUNT-U15] A deposit is a layer of something which is left behind.
jagnose [V-I-U] To diagnose is to find out what health issues someone has by doing an examination or tests.
igital X-ray [N-COUNT-U10] A digital X-ray, or digital radiography, is a picture that is taken by placing a sensor,
designed to look lke a piece of film, over a tooth,
disposable [ADJ-U9] If something is disposable it was designed to be used and then thrown away.
drill [N-COUNT-U5] A diril is a tool for cutting holes into teeth.
elevator [N-COUNT-US] An clevator is a tool used for many procedures including separating teeth or bone from
‘membranes and loosening teeth.
‘enamel [N-UNCOUNT-U7] Enamel is the hard, white, exterior part of the tooth. It is made from calcium phosphate and
protects the tooth during chewing.
endodontics [N-UNCOUNT-U2] Endodontics is a branch of dentistry which deals with the pathology, biological
functions, and the form and structure of human dental pulp as well as the area around the root of a tooth
evening [N-UNCOUNT-U1 1] Evening is the part of the day that follows the afternoon and continues until you go to
bed.
excavator [N-COUNT-U5] An excavator is a tool for taking away soft, rotten decay inside the mouth.
explain [V-I-U13] To explain is to tell a person about something in a way that is easy to follow and understand.
eye contact [N-UNCOUNT-U13] Eye contact is when two people stare at each other's eyes.
face shield [N-COUNT-U9] A face shield is a device, usually made from plastic, used to protect the wearer's entire
face or part of it from debris, splashes, and infectious fluids.
fee [N-COUNT-U12] A fee is a quantity of money that you pay to a professional person for their work.
financial coordinator [N-COUNT-U4] A financial coordinator is someone whose job itis to keep the records for a
business, ite a dental practice. They handle payments, debts and investments.
financing [N-UNCOUNT-U12] Financing is the act of lending someone a large sum of money in order to pay for
something up front. They are expected to repay this debt plus interest, on a regular basis.
365. 36
Glossary
floss [N-UNCOUNT-U14] Floss is thread which is used to clean between teeth.
fluoride [N-UNCOUNT-U14] Fluoride is a chemical which makes teeth stronger.
forceps [N-UNCOUNT-U5] Forceps are tools for grasping and extracting teeth.
front office [N-COUNT-U4] The front office is the part of a business that has direct contact with patients, clients, or
the publi
‘goggles [N-UNCOUNT-U3] Goggles are protective glasses, usually made of plastic, that are set in a flexible frame,
often made of plastic or rubber, which fits securely against the face.
grind [V-T-U8] To grind something is to use two hard surfaces to break it into tiny pieces, or into powder.
‘gums [N-UNCOUNT-U6] Gums are tissues that covers and connects the teeth to the jaw bones.
handpiece [N-COUNT-U5] A handpiece is another name for a drill. It is used for cutting holes into teeth.
hard palate [N-COUNT-U6] The hard palate extends over the roof of the mouth and is formed from maxillae and
palatine bones.
hardware [N-UNCOUNT-U10] Hardware includes computer machinery and equipment, including memory, cables,
power supply, devices, and circuit boards, which are used to operate computer systems.
health (N-UNCOUNT-U1] Health is the condition of a person's body, in particular whether or not they are sick.
hygiene [N-UNCOUNT-U14] Hygiene is the method of keeping clean and healthy.
incisor [N-COUNT-U8] An incisor is one of the eight flat, sharp teeth found at the front of the mouth. They are used for
cutting and biting.
infectious (ADJ-U9] If something is infectious, it is capable of causing infection, or a harmful effect on one's health.
information technology [N-UNCOUNT-U10] Information technology is all technology that involves the development,
maintenance, and use of computers, software, and networks used to process and transmit data.
instruction [N-UNCOUNT-U}] Instruction is an explanation of something that a person needs to do, usually given by
someone in a position of authority
insurance [N-UNCOUNT-U12] Insurance is an agreement with a company where you regularly pay them money. In
exchange, they will pay some or most of the cost if you become ill, or something bad happens.
interrupt [V-I-U13] To interrupt is to say or do something that suddenly prevents someone from continuing what they
are saying or doing.
intraoral camera [N-COUNT-U10] An intraoral camera is a wand-like instrument used during dental examinations
that projects a magnified image of a patient's mouth onto a screen.
lab [N-COUNT-U3] A lab, or laboratory, is a space equipped for experimental study in science using research, testing,
and analysis.
lab technician [N-COUNT-U4] A lab technician is someone whose job it is to work on patient lab samples, do tests,
and clean lab equipment.
laser [N-COUNT-U10] A laser is a device that generates a narrow, intense beam of ight energy.
license [N-COUNT-U1] A license is an official document that grants someone the right or permission to do something,
such as work in a certain field.
listen [V-ILU13] To listen is to pay close attention to what a person is saying,
ower lip [N-COUNT-U6] The lower lip is the fleshy tissue arourd the opening of the mouth which is closest to the
chin,
‘maxillofacial (ADJ-U2] If something is maxillofacial, itis related to the maxila, or the upper jaw.
mechanical room [N-COUNT-U3] A mechanical room, or a boler room, is a room or space in a building, usually in a
basement, that is associated with electrical equipment and heating devices.
mirror [N-COUNT-U5] A mirror is a too! that allows a dentist to see into hard-to-see places inside the mouth.
‘molar [N-COUNT-U8] A molar is one of the eight large, wide teeth, found at the back of the mouth. They are used to
