Ingenico

Bank card rules process transactions

Troubleshooting on your Speedpoint®
User Management
device
Daily processes
to complete

Retail transaction
options

Forecourt transaction
options

Workshop transaction
options

This manual will guide you in performing transactions on your

Speedpoint® device. All our Speedpoint® devices are able to process
any Visa, Mastercard, UnionPay International, *Amex, *Diners Club,
Private Label and Loyalty, credit, debit or cheque cards including chip
and pin cards, magnetic stripe cards, fleet and contactless cards.
Our Speedpoint® devices are also enabled to process Cashback and
eWallet transactions.

*Association Agreements with Amex, Diners and Private Label’s must be set up directly.
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.
Ingenico

Bank card rules

Bank card rules
Debit cards
Troubleshooting • Allow Cash Advance transactions.
• Do not allow refunds (alternative means must be used for refunds).

User Management

Daily processes
to complete Chip & PIN cards (EMV) Europay, Mastercard, Visa
• EMV cards include debit, cheque and credit cards. If a Chip & PIN card is linked to more than one account, the cardholder
Retail transaction will need to select ‘Cheque’ or ‘Savings’ and press ‘Enter’ to confirm the account.
options

Forecourt transaction
options
All cards
Workshop transaction • Cardholder receipts will no longer print automatically from the Speedpoint® device.
options • The cardholder receipt will only print if requested.
• The Speedpoint® device will automatically print a merchant receipt showing whether the transaction has
been approved or declined.
• If the transaction has been declined a reason for the decline will be displayed on the receipt.

Contactless
• Contactless acceptance has been enabled on all Speedpoint® devices for purchase transactions.
• The Speedpoint® device will prompt the cardholder for a PIN if it is required.

Back

T’s & C’s apply Next

Ingenico
Terminal troubleshooting Index

Bank card rules

Communication Errors.

Troubleshooting Hotcard/Parameters and Settlement/Banking Issues.

User Management
Authorisation Issues.
Daily processes
to complete
Hotcard / Code 10 / Hold and Call.
Retail transaction
options
Cash Advance / Purchase + Cashback / eWallet transactions not available.

Forecourt transaction
options Screen or keyboard is stuck.

Workshop transaction
options Printing Issues.

Faulty terminal.

Back

Next
Ingenico

Troubleshooting
Speedpoint® device tries to connect but a communication timeout error occurs:

Bank card rules Desktop Speedpoint® device:

• Check that the power cable of the radio pad/modem is plugged in and is not damaged.
Troubleshooting
• Check that the phone connections and radio pad/modem are plugged in correctly.

User Management • Check that the phone line is working.

• Check the radio pad signal (check the signal lights on the modem).
Daily processes
to complete Mobile Speedpoint® device:

• Check the GPRS signal (check the signal strength displayed on the Speedpoint® device).
Retail transaction
options • If these problems persist, contact the FNB Merchant Services Help Desk on 087 575 0012.

Forecourt transaction
options
‘Communication failure’ message displays on the screen:

Workshop transaction If there is no response from the host, the Speedpoint® device will automatically reverse the transaction.
options The reversal will be sent the next time the Speedpoint® device connects to the host.

Back

Next
Ingenico

Troubleshooting
Hotcard/Parameters and Settlement/Banking Issues:

Bank card rules When “Hotcards file old” is displayed, connection fails and parameters cannot download, and/or settlement
fails follow these steps:
Troubleshooting
1 Press F.

User Management 2 Select ‘FNB’.

3 Select ‘Operator’.
Daily processes
to complete
4 Select ‘Batch Update’.

Retail transaction 5 Select ‘Full Parameter Update’.

options

Forecourt transaction ‘Authorisation failed’ message displays on the screen:

options

Below this message on the receipt, a reason for decline will be displayed.
Workshop transaction If this message is still unclear, contact the FNB Merchant Services Help Desk on 087 575 0012
options and select option 1.

Back

Next
Ingenico

Troubleshooting
A ‘Hotcard’/‘Code 10’/‘Hold and Call’ message displays on the screen or is
printed on the receipt:
Bank card rules
• The transaction has been declined because this card has been reported lost/stolen, and could be fraudulent

Troubleshooting • Call the FNB Authorisations Centre on 011 369 2888 and say ‘I have a code 10 authorisation request’.
Then follow the instructions given to you over the phone.
User Management
• Do not make the call if you feel your life will be put in danger.

Daily processes
to complete Cash advance / Purchase + Cashback /eWallet transactions not available.

Retail transaction • Separate agreements need to be signed in order to have access to Cash Advance / Purchase + Cashback/
options eWallet transaction options.

• Please contact the FNB Merchant Services Help Desk on 087 575 0012 for assistance.
Forecourt transaction
options

Workshop transaction
options

Back

Next
Ingenico

Troubleshooting
Screen or keyboard is stuck:

• Please contact the FNB Merchant Services Help Desk on 087 575 0012 and select option 4 for the
Bank card rules
technical department.

Troubleshooting
If you are experiencing a problem when printing:

User Management
• Check that there is enough paper in the Speedpoint® device.

Daily processes • Ensure that the paper roll is correctly inserted.

to complete
• Check that the paper closure lid is properly closed.

Retail transaction • If the problem persists contact the FNB Merchant Services Help Desk on 087 575 0012.
options

Your Speedpoint® device is faulty when:

Forecourt transaction
options
• It will not read any cards when they are inserted or swiped.

Workshop transaction • It will not power up.

options
• The screen displays an error message.

• The keypad will not react.

• Should you be unsure, please contact the FNB Merchant Services Help Desk on 087 575 0012.

Back

Next
Ingenico
User Management Index

Bank card rules

Add a user.

Troubleshooting Delete a user.

User Management
Change Manager / Supervisor PIN.
Daily processes
to complete
Enabling a reference number.
Retail transaction
options

Forecourt transaction
options

Workshop transaction
options

Back

Next
 User Management
Add a user:
1 Press ‘F’ button. 9 Enter a PIN for the Cashier.

2 Select ‘FNB’. 10 Enter the PIN again.

3 Select ‘Managers Menu’. 11 Press ‘Enter’ (green button)

to add the user.

4 Enter Supervisor PIN.

5 Select ‘Manager Cashiers’.

6 Select ‘Add Cashier’.

7 Enter Cashier number.

8 Enter Cashier name.

Change Manager / Enabling a reference

Add a user Delete a user Back
Supervisor PIN number

Next
 User Management
Delete a user:
1 Press ‘F’ button.

2 Select ‘FNB’.

3 Select ‘Managers Menu’.

4 Enter Supervisor PIN.

5 Select ‘Manager Cashiers’.

6 Select ‘Delete Cashier’.

7 Enter Cashier number.

8 Press ‘Enter’ (green button)

to delete the user.

Change Manager / Enabling a reference

Add a user Delete a user Back
Supervisor PIN number

Next
 User Management
Change Manager /
Supervisor PIN:
1 Press ‘F’ button.

2 Select ‘FNB’.

3 Select ‘Managers Menu’.

4 Enter Supervisor PIN.

5 Select ‘Change PIN’.

6 Select the PIN type you would

like to change from the following
options:
• Supervisor PIN
• Refund PIN
• Manager PIN

7 Enter new PIN.

8 Enter new PIN again.

9 PIN is now changed.

Change Manager / Enabling a reference

Add a user Delete a user Back
Supervisor PIN number

Next
 User Management
Enabling / disabling
a reference number:
1 Press ‘F’ button.

2 Select ‘FNB’.

3 Select ‘Managers Menu’.

4 Enter Supervisor PIN.

5 Select ‘Local Set Up’.

6 Select ‘Get Invoice Number’.

7 Select ‘Enable entry/disable

entry’. Enter the reference number
during the transaction when
promted by Speedpoint® device.

Change Manager / Enabling a reference

Add a user Delete a user Back
Supervisor PIN number

Next
Ingenico
Checklist to follow at the end of everyday
1 Leave the Speedpoint® device powered up and plugged in at night. Every evening at the same time, the
terminal will perform an automatic settlement for all transactions processed that day.
Bank card rules
11 If a settlement was unsuccessful, the Speedpoint® device will try to reconnect three times after
which a ‘Settlement failed’ message will be printed.
Troubleshooting
1.2 In order to manually bank/settle the Speedpoint® device:
User Management • Press ‘F’ button.
• Select ‘FNB’.
• Select ‘Operator’.
Daily processes • Select ‘Batch Upload’.
to complete
2 Check the end of day batch report everyday.
Retail transaction
options
3 If there are any new parameters for the Speedpoint® device, these will be downloaded automatically.

Forecourt transaction
options 3.1 If the parameter download is unsuccessful a ‘Parameter download failed’ message will be printed.

Workshop transaction 3.2 To manually download parameters:

options • Press ‘F’ button.
• Select ‘FNB’.
• Select ‘Operator’.
• Select ‘Parameter Update’.
• Select ‘Partial/Full’ or ‘Reload’.

4 Check that the parameter report has been printed everyday.

Back

Next
 Retail transaction options

Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Purchase:
9 Cardholder will be prompted
1 To initiate the transaction press 8.1 Approved transaction: to remove the card from the
‘Enter’ (green button). If transaction has been Speedpoint® device.
approved a ‘Would you like
2 Select ‘Purchase’ and press a receipt’ message will be
‘Enter’. displayed on the screen.
Press ‘Enter’ to print a client
3 Enter transaction amount and
receipt.
press ‘Enter’.

The screen will display a ‘Pass If ‘Enter’ is not selected, only a

4
terminal to the cardholder’ merchant receipt will print.
message. Cardholder will be prompted to
return the Speedpoint® device.
5 Cardholder must tap/swipe/
insert card. 8.2 Declined transaction:
If the transaction has been
6 For credit cards, if a budget declined, a ‘Declined’
option is allowed, the screen message will appear on the
will prompt the cardholder to screen and the cardholder
select Budget or Straight. If will be prompted to return the
Budget is selected, select the Speedpoint® device.
period from 3 to 60 months,
after which a confirmation The reason for the decline will
screen will appear. appear on the receipt. If the
problem persists contact the
7 Cardholder must enter PIN and Back
FNB Merchant Services Help
press ‘Enter’ (if required).
Desk on 087 575 0012.
Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Purchase including tip:
Relevant for restaurant environments only. 9 For credit cards, if a budget If ‘Enter’ is not selected, only
option is allowed, the screen will a merchant receipt will print.
1 To initiate the transaction press prompt the cardholder to select Cardholder will be prompted to
‘Enter’ (green button). budget or straight. If budget is return the Speedpoint® device.
selected, select the period from
2 Select ‘Purchase’ and press 3 to 60 months, after which a
‘Enter’. 12.2 Declined transactions:
confirmation screen will appear.
If the transaction has been
3 Enter transaction amount and declined, a ‘Declined’ message
press ‘Enter’. 10 Cardholder must enter PIN will appear on the screen
and press ‘Enter’ (if required). and the cardholder will be
4 Enter the tip amount and press prompted to return the
‘Enter’. Speedpoint® device.
11 Cardholder will be prompted
5 Enter waiter number and press to remove the card from the The reason for the decline will
‘Enter’. (If waiter option has Speedpoint® device. appear on the receipt. If the
been set up) problem persists contact the
FNB Merchant Services Help
12.1 Approved transactions:
6 Enter waiter PIN and press Desk on 087 575 0012.
If transaction has been approved
‘Enter’. (If waiter option has
a ‘Would you like a receipt’
been set up)
message will be displayed on
the screen.
7 The screen will display a ‘Pass
terminal to client’ message.
Press ‘Enter’ to print a client
Cardholder must tap/swipe/ receipt. Back
8
insert card.
Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Refund:
1 Press ‘Enter’ (green button) on 8.1 Approved transactions: The reason for the decline will
the home screen. If transaction has been appear on the receipt. If the
approved a ‘Would you like problem persists contact the
a receipt’ message will be FNB Merchant Services Help
2 Select the ‘Refund’ option. displayed on the screen. Desk on 087 575 0012.

Press ‘Enter’ to print a client 9 Cardholder will be prompted

receipt.
3 Enter refund amount and press to remove the card from the
‘Enter’. Speedpoint® device.
If ‘Enter’ is not selected, only a
merchant receipt will print.
Cardholder will be prompted to
4 Enter Refund PIN and press
return the Speedpoint® device.
‘Enter’.

5 The screen will display a ‘Pass 8.2 Declined transactions:

terminal to cardholder’ If the transaction has been
message. declined, a ‘Declined’ message
will appear on the screen
and the cardholder will be
6 Cardholder must swipe/insert
prompted to return the
card.
Speedpoint® device.
7 Cardholder must enter PIN
and press ‘Enter’ (if required). Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Reversal:
The ‘Reversal’ option can only be used 7.1 Approved transactions: The reason for the decline will
to reverse the very last transaction If transaction has been
performed on the Speedpoint® device.
appear on the receipt. If the
approved a ‘Would you like problem persists contact the
a receipt’ message will be FNB Merchant Services Help
1 Press ‘Enter’ (green button) displayed on the screen. Desk on 087 575 0012.
on the home screen.
Press ‘Enter’ to print a client 8 Cardholder will be prompted
receipt.
2 Select the ‘Reversal’ option. to remove the card from the
Speedpoint® device.
If ‘Enter’ is not selected, only
a merchant receipt will print.
3 Enter Supervisor PIN and Cardholder will be prompted to
press ‘Enter’ return the Speedpoint® device.

4 The screen will display a ‘Pass

terminal to cardholder’ 7.2 Declined transactions:
message. If the transaction has been
declined, a ‘No reversal
found’ message will appear
5 Cardholder must swipe/insert on the screen and the
card. cardholder will be prompted
to return the Speedpoint®
6 Cardholder must enter PIN, device.
select the respective account
and press ‘Enter’. Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Balance Enquiry:
Available for selected cards only. 7 The Speedpoint® device.
will display the cardholder’s
1 Press ‘Enter’ (green button) balance on the screen.
on the home screen.

2 Select the ‘Balance enquiry’ 8 If a card was inserted the

option. cardholder will be prompted
to remove the card from the
Speedpoint® device.
3 The screen will display a ‘Pass
terminal to cardholder’ 9 No receipt will print.
message.

4 Cardholder must swipe/insert

card.

5 Cardholder must select the

respective account and press
‘Enter’.

6 Cardholder must enter PIN

and press ‘Enter’ (if required).
Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Cash Advance:
Cash Advance is not available on credit 8.1 Approved transactions: The reason for the decline will
cards.
If transaction has been ap- appear on the receipt. If the
1 Press ‘Enter’ (green button) proved a ‘Would you like a problem persists contact the
on the home screen. receipt’ message will be dis- FNB Merchant Services Help
played on the screen. Desk on 087 575 0012.
2 Select the ‘Cash Advance’ Press ‘Enter’ to print a client
option. 9 Cardholder will be prompted
receipt. to remove the card from the
Speedpoint® device.
3 Enter the Cash Advance amount If ‘Enter’ is not selected, only
and press ‘Enter’. a merchant receipt will print.
Cardholder will be prompted to
4 Enter Supervisor PIN and press return the Speedpoint® device.
‘Enter’
8.2 Declined transactions:
If the transaction has been
5 The screen will display a ‘Pass
declined, a ‘Declined’
terminal to cardholder’
message will appear
message.
on the screen and the
cardholder will be prompted
6 Cardholder must swipe/insert/ to return the Speedpoint®
tap card. device.

7 Cardholder must enter PIN and

press ‘Enter’ (if required). Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
 Retail transaction options
Purchase + Cashback
1 Press ‘Enter’ (green button) 9.1 Approved transactions: problem persists contact the
on the home screen. If transaction has been FNB Merchant Services Help
approved a ‘Would you like Desk on 087 575 0012.
2 Select the ‘Purchase + a receipt’ message will be
Cashback’ option. displayed on the screen.
10 Cardholder will be prompted
Press ‘Enter’ to print a client to remove the card from the
3 Enter purchase amount and Speedpoint® device.
press ‘Enter’. receipt.

If ‘Enter’ is not selected, only

4 Enter Cashback amount and
a merchant receipt will print.
press ‘Enter’.
Cardholder will be prompted
to return the Speedpoint®
5 Enter Supervisor PIN and press device.
‘Enter’
9.2 Declined transactions:
6 The screen will display a ‘Pass If the transaction has been
terminal to cardholder’ declined, a ‘Declined’
message. message will appear on the
screen and the cardholder will
7 Cardholder must tap/swipe/ be prompted to return the
insert card. Speedpoint® device.

8 Cardholder must enter PIN The reason for the decline will
and press ‘Enter’ (if required). appear on the receipt. If the Back

Next

Purchase Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
including tip + Cashback
eWallet

eWallet Purchase

eWallet Cash Advance

Back

eWallet Purchase + Cashback Next

 Retail transaction options
eWallet Purchase
1 Press ‘Enter’ (green button) 9.1 Approved transactions: The reason for the decline will
on the home screen. If transaction has been appear on the receipt. If the
approved a ‘Would you like problem persists contact the
2 Select the ‘eWallet’ option. a receipt’ message will be FNB Merchant Services Help
displayed on the screen. Desk on 087 575 0012.
3 Select ‘Purchase’ and press
‘Enter’. Press ‘Enter’ to print a client
receipt.
4 Enter transaction amount and
If ‘Enter’ is not selected, only
press ‘Enter’.
a merchant receipt will print.
Customer will be prompted to
5 Enter Supervisor PIN and press return the Speedpoint®
‘Enter’ device.

6 The screen will display a ‘Pass

terminal to client’ message. 9.2 Declined transactions:
If the transaction has been
declined, a ‘Declined’
7 The screen will display an ‘Enter message will appear on the
cell phone number’ message; screen and the customer will
customer must enter cell phone be prompted to return the
number. Speedpoint® device.
8 The screen will display an
‘Enter one time PIN’ message;
customer must enter the OTP.

Back

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Next

 Retail transaction options
eWallet Cash Advance:
Cash Advance is not available on The reason for the decline will
credit cards.
appear on the receipt. If the
1 Press ‘Enter’ (green button) 9.1 Approved transactions: problem persists contact the
on the home screen. If transaction has been FNB Merchant Services Help
approved a ‘Would you like Desk on 087 575 0012.
2 Select the ‘eWallet’ option. a receipt’ message will be
displayed on the screen.
3 Select the ‘Cash Advance’
option and press ‘Enter’. Press ‘Enter’ to print a client
receipt.
4 Enter the Cash Advance amount
and press ‘Enter’. If ‘Enter’ is not selected, only
a merchant receipt will print.
5 Enter Supervisor PIN and press Cardholder will be prompted to
‘Enter’ return the Speedpoint® device.
6 The screen will display a ‘Pass
terminal to client’ message. 9.2 Declined transactions:
If the transaction has been
7 The screen will display an ‘Enter declined, a ‘Declined’
cell phone number’ message; message will appear on the
customer must enter cell phone screen and the cardholder
number. will be prompted to return the
Speedpoint® device.
8 The screen will display an
‘Enter one time PIN’ message;
customer must enter the OTP.

Back

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Next

 Retail transaction options
eWallet Purchase
+ Cashback 9 The screen will display an be prompted to return the
‘Enter one time PIN’ message; Speedpoint® device.
1 Press ‘Enter’ (green button)
customer must enter the OTP.
on the home screen.
The reason for the decline will
2 Select the ‘eWallet’ option appear on the receipt. If the
and press ‘Enter’.
10.1
Approved transactions: problem persists contact the
If transaction has been FNB Merchant Services Help
3 Select the Purchase + approved a ‘Would you like Desk on 087 575 0012.
Cashback option and a receipt’ message will be
press ‘Enter’. displayed on the screen.
4 Enter purchase amount and Press ‘Enter’ to print a client
press ‘Enter’. receipt.
5 Enter Cashback amount and press If ‘Enter’ is not selected, only
‘Enter’. a merchant receipt will print.
Cardholder will be prompted
6 Enter Supervisor PIN and press
to return the Speedpoint®
‘Enter’
device.
7 The screen will display a ‘Pass
terminal to client’ message. 10.2 Declined transactions:
8 The screen will display an ‘Enter If the transaction has been
cell phone number’ message; declined, a ‘Declined’
customer must enter cell phone message will appear on the
number. screen and the cardholder will

Back

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Next

 Forecourt Transaction Options

Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback + Cashback
 Forecourt transaction options
Purchase:
1 To initiate the transaction press 6 Cardholder must tap/swipe/ 9.2 Declined transactions:
‘Enter’ (green button). insert card. If the transaction has been
declined, a ‘Declined’ message
2 Select ‘Purchase’ and press 7 For credit cards, if a budget will appear on the screen
‘Enter’. option is allowed, the screen will and the cardholder will be
prompt the cardholder to select prompted to return the
3 Enter transaction amount and Budget or Straight. If Budget is Speedpoint® device.
press ‘Enter’. selected, select the period from
3 to 60 months, after which a The reason for the decline will
4 Enter ‘Litres’ amount and press confirmation screen will appear. appear on the receipt. If the
‘Enter’ (green button). problem persists contact the
8 Cardholder must enter PIN and FNB Merchant Services
Select from the options available press ‘Enter’ (if required). Help Desk on 087 575 0012.
on the screen. Press 1 for Petrol, 9.1 Approved transaction:
2 for Diesel, 3 for Oil.
If transaction has been approved 10 Cardholder will be prompted
a ‘Would you like a receipt’ to remove the card from the
Press 1 to add a product and
message will be displayed on Speedpoint® device.
2 to delete a product.
the screen.
Once you are happy with your
Press ‘Enter’ (green button) to
selection, press ‘Enter’ (green
print a client receipt.
button).
If ‘Enter’ is not selected, only a
5 The screen will display a merchant receipt will print.
‘Pass terminal to the client’ Cardholder will be prompted to Back
message. return the Speedpoint® device.
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Forecourt transaction options
Refund:
1 Press ‘Enter’ (green button). 8 Cardholder will be prompted to 9.2 Declined transactions:
remove the card from the If the transaction has been
Speedpoint® device. declined, a ‘Declined’ message
2 Select the ‘Refund’ option. will appear on the screen
9.1 Approved transactions: and the cardholder will be
If transaction has been prompted to return the
approved a ‘Would you like Speedpoint® device.
3 Enter refund amount
and press ‘Enter’. a receipt’ message will be
displayed on the screen. The reason for the decline will
appear on the receipt. If the
Press ‘Enter’ to print a problem persists contact the
4 Enter refund PIN FNB Merchant Services
and press ‘Enter’. client receipt.
Help Desk on 087 575 0012.
If ‘Enter’ is not selected, only a
5 The screen will display a ‘Pass merchant receipt will print.
terminal to client’ message. Cardholder will be prompted to
return the Speedpoint® device.

6 Cardholder must swipe/

insert card.

7 Cardholder must enter PIN

and press ‘Enter’ (if required).
Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Forecourt transaction options
Reversal:
The ‘Reversal’ option can only be used to 6 Cardholder is prompted to 9.2 Declined transactions:
reverse the very last transaction performed
on the Speedpoint® device. enter the exact purchase If the transaction has been
amount to be reversed and declined, a ‘Declined’ message
press ‘Enter’. will appear on the screen
1 Press ‘Enter’ (green button). and the cardholder will be
prompted to return the
7 Cardholder must enter PIN Speedpoint® device.
and press ‘Enter’ (if required).
2 Select the ‘Reversal’ option. The reason for the decline will
8 Cardholder will be prompted appear on the receipt. If the
to remove the card from the problem persists contact the
Speedpoint® device. FNB Merchant Services
Help Desk on 087 575 0012.
3 Enter supervisor PIN
and press ‘Enter’. 9.1 Approved transactions:
If transaction has been
approved a ‘Would you like a
receipt’ message will be
4 The screen will display a displayed on the screen.
‘Pass terminal to client’
message. Press ‘Enter’ to print a
client receipt.

5 Cardholder must tap/swipe/ If ‘Enter’ is not selected, only

insert card. a merchant receipt will print.
Cardholder will be prompted to
Back
return the Speedpoint® device.
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Forecourt transaction options
Balance Enquiry:
Available for selected cards only. 9 If a card was inserted the
cardholder will be prompted
1 Press ‘Enter’ (green button). to remove the card from the
Speedpoint® device.

2 Select the ‘Balance enquiry’

option. 10 No receipt will print.
3 Enter supervisor ID and
press ‘Enter’.
4 Enter supervisor PIN and
press ‘Enter’.
5 The screen will display a ‘Pass
terminal to client’ message.

6 Cardholder must tap/swipe/

insert card.
7 Cardholder must enter PIN
and press ‘Enter’ (if required).

8 The Speedpoint® device. will

display the cardholder’s balance
on the screen. Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Forecourt transaction options
Cash Advance:
Cash Advance is not available on credit cards. 8 Cardholder will be prompted 9.2 Declined transactions:
to remove the card from the If the transaction has been
Speedpoint® device. declined, a ‘Declined’ message
1 Press ‘Enter’ (green button).
will appear on the screen
9.1 Approved transactions: and the cardholder will be
If transaction has been prompted to return the
2 Select the ‘Cash advance’ Speedpoint® device.
approved a ‘Would you like a
option.
receipt’ message will be
displayed on the screen. The reason for the decline will
3 Enter the Cash Advance amount appear on the receipt. If the
and press ‘Enter’. Press ‘Enter’ to print a problem persists contact the
client receipt. FNB Merchant Services
Help Desk on 087 575 0012.
4 Enter the supervisor PIN and If ‘Enter’ is not selected, only
press ‘Enter’. a merchant receipt will print.
Cardholder will be prompted to
5 The screen will display a ‘Pass return the Speedpoint® device.
terminal to client’ message.

6 Cardholder must swipe/insert/

tap card.

7 Cardholder must enter PIN and

press ‘Enter’ (if required). Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Forecourt transaction options
Purchase + Cashback
1 Press ‘Enter’ (green button). 7 Enter supervisor PIN and If ‘Enter’ is not selected, only
press ‘Enter’. a merchant receipt will print.
2 Select the ‘Purchase + Cardholder will be prompted to
Cashback’ option. return the Speedpoint® device.
8 The screen will display a ‘Pass
terminal to client’ message.
3 Enter purchase amount and 12.2 Declined transactions:
press ‘Enter’. If the transaction has been
9 Cardholder must tap/swipe/ declined, a ‘Declined’ message
insert card. will appear on the screen
4 Enter Cashback amount
and press ‘Enter’. and the cardholder will be
10 Cardholder must enter PIN prompted to return the
and press ‘Enter’ (if required). Speedpoint® device.
5 Enter ‘Litres’ amount and
press ‘Enter’ (green button).
The reason for the decline will
11 Cardholder will be prompted appear on the receipt. If the
Select from the options to remove the card from the problem persists contact the
available on the screen. Speedpoint® device. FNB Merchant Services
Help Desk on 087 575 0012.
Press 1 for Petrol, 12.1 Approved transactions:
2 for Diesel, 3 for Oil. If transaction has been
approved a ‘Would you like a
Press 1 to add a product and receipt’ message will be
2 to delete a product. displayed on the screen.
Once you are happy with your Press ‘Enter’ to print a Back
selection, press ‘Enter’. client receipt.
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
eWallet

eWallet Purchase

eWallet Cash Advance

eWallet Purchase + Cashback Back

Next
 Forecourt transaction options
eWallet Purchase
1 Press ‘Enter’ (green button) 7 The screen will display a ‘Pass 10.2 Declined transactions:
on the home screen. terminal to client’ message. If the transaction has been
declined, a ‘Declined’ message
2 Select the ‘eWallet’ option. will appear on the screen
8 The screen will display an ‘Enter
and the customer will be
cell phone number’ message;
3 Select ‘Purchase’ and press prompted to return the
customer must enter cell phone
‘Enter’. Speedpoint® device.
number.
4 Enter ‘Litres’ amount and press The reason for the decline will
‘Enter’ (green button).
9 The screen will display an
‘Enter one time PIN’ message; appear on the receipt. If the
customer must enter the OTP. problem persists contact the
Select from the options available FNB Merchant Services
on the screen. Help Desk on 087 575 0012.
Press 1 for Petrol,
10.1 Approved transactions:
2 for Diesel, 3 for Oil. If transaction has been
approved a ‘Would you like a
Press 1 to add a product and receipt’ message will be
2 to delete a product. displayed on the screen.

Once you are happy with your Press ‘Enter’ to print a

selection, press ‘Enter’. client receipt.

5 Enter Supervisor PIN and press If ‘Enter’ is not selected, only

‘Enter’. a merchant receipt will print.
Customer will be prompted
6 Enter transaction amount to return the Speedpoint®
and press ‘Enter’. device.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
 Forecourt transaction options
eWallet Cash Advance:
Cash Advance is not available on credit cards. 8 The screen will display an 9.2 Declined transactions:
‘Enter one time PIN’ message; If the transaction has been
1 Press ‘Enter’ (green button) customer must enter the OTP. declined, a ‘Declined’ message
on the home screen. will appear on the screen
and the cardholder will be
2 Select eWallet and press ‘Enter’. 9.1 Approved transactions:
prompted to return the
If transaction has been
Speedpoint® device.
approved a ‘Would you like a
3 Select the ‘Cash Advance’ receipt’ message will be
option and press ‘Enter’. The reason for the decline will
displayed on the screen.
appear on the receipt. If the
problem persists contact the
4 Enter the Cash Advance amount Press ‘Enter’ to print a
FNB Merchant Services
and press ‘Enter’. client receipt.
Help Desk on 087 575 0012.
If ‘Enter’ is not selected, only
5 Enter Supervisor PIN and Select a merchant receipt will print.
‘Enter’. Cardholder will be prompted to
return the Speedpoint® device.
6 The screen will display a ‘Pass
terminal to client’ message.

7 The screen will display an

‘Enter cell phone number’
message; customer must enter
cell phone number.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
 Forecourt transaction options
eWallet Purchase Once you are happy with your If ‘Enter’ is not selected, only
+ Cashback selection, press ‘Enter’. a merchant receipt will print.
1 Press ‘Enter’ (green button) Cardholder will be prompted to
on the home screen. 7 Select Supervisor PIN and return the Speedpoint® device.
select ‘Enter’.
2 Select the ‘eWallet’ option
and press ‘Enter’.
11.2 Declined transactions:
8 The screen will display a ‘Pass If the transaction has been
3 Select the ‘Purchase with terminal to client’ message. declined, a ‘Declined’ message
Cashback’ option and press will appear on the screen
‘Enter’. 9 The screen will display an ‘Enter and the cardholder will be
cell phone number’ message; prompted to return the
4 Enter purchase amount and Speedpoint® device.
press ‘Enter’. customer must enter cell phone
number.
The reason for the decline will
5 Enter Cashback amount and 10 The screen will display an appear on the receipt. If the
press ‘Enter’. ‘Enter one time PIN’ message; problem persists contact the
customer must enter the OTP. FNB Merchant Services
6 Enter ‘Litres’ amount and press Help Desk on 087 575 0012.
‘Enter’ (green button).
11.1
Approved transactions:
Select from the options available If transaction has been approved
on the screen. a ‘Would you like a receipt’
Press 1 for Petrol, message will be displayed
2 for Diesel, 3 for Oil. on the screen.

Press 1 to add a product and Press ‘Enter’ to print a client

2 to delete a product. receipt.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
 Workshop Transaction Options

Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Purchase:
1 To initiate the transaction press selected, select the period from 9.2 Declined transaction:
‘Enter’ (green button). 3 to 60 months, after which a If the transaction has been
confirmation screen will appear. declined, a ‘Declined’ message
2 Select Purchase and press ‘Enter’. Cardholder must enter PIN and will appear on the screen
press ‘Enter’ (if required). and the cardholder will be
prompted to return the
3 Enter transaction amount and Speedpoint® device.
press ‘Enter’. 9.1 Approved transaction:
If transaction has been approved The reason for the decline will
4 Select from the product offerings a ‘Would you like a receipt’
available on the screen and appear on the receipt. If the
message will be displayed on problem persists contact the
press ‘Enter’. the screen. FNB Merchant Services
Help Desk on 087 575 0012.
5 Add additional products one by Press ‘Enter’ to print a
one if required. client receipt.
10 Cardholder will be prompted
6 The screen will display a ‘Pass If ‘Enter’ is not selected, only a to remove the card from the
terminal to the client’ message. merchant receipt will print. Speedpoint® device.
Cardholder will be prompted to
7 Cardholder must tap/swipe/ return the Speedpoint® device.
insert card.

8 For credit cards, if a budget

option is allowed, the screen will
prompt the cardholder to select
Back
Budget or Straight. If Budget is
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Refund:
1 Press ‘Enter’ (green button). 9 Cardholder will be prompted to 10.2 Declined transactions:
remove the card from the If the transaction has been
Speedpoint® device. declined, a ‘Declined’ message
2 Select the ‘Refund’ option. will appear on the screen
and the cardholder will be
10.1 Approved transactions: prompted to return the
If transaction has been Speedpoint® device.
3 Enter refund amount and approved a ‘Would you like
press ‘Enter’. a receipt’ message will be The reason for the decline will
displayed on the screen. appear on the receipt. If the
problem persists contact the
5 Enter refund PIN and Press ‘Enter’ to print a FNB Merchant Services
press ‘Enter’. client receipt. Help Desk on 087 575 0012.

If ‘Enter’ is not selected, only a

merchant receipt will print.
6 The screen will display a ‘Pass Cardholder will be prompted to
terminal to client’ message. return the Speedpoint® device.

7 Cardholder must swipe/

insert card.

8 Cardholder must enter PIN

Back
and press ‘Enter’ (if required).
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Reversal:
The ‘Reversal’ option can only be used to 7 Cardholder must enter PIN 9.2 Declined transactions:
reverse the very last transaction performed
on the Speedpoint® device. and press ‘Enter’ (if required). If the transaction has been
declined, a ‘Declined’ message
8 Cardholder will be prompted will appear on the screen
1 Press ‘Enter’ (green button). to remove the card from the and the cardholder will be
Speedpoint® device. prompted to return the
Speedpoint® device.
2 Select the ‘Reverse last’ option.
9.1 Approved transactions: The reason for the decline will
If transaction has been appear on the receipt. If the
3 Enter supervisor PIN and approved a ‘Would you like a problem persists contact the
press ‘Enter’. receipt’ message will be FNB Merchant Services
displayed on the screen. Help Desk on 087 575 0012.
4 The screen will display a Press ‘Enter’ to print a
‘Pass terminal to client’ client receipt.
message.
If ‘Enter’ is not selected, only
5 Cardholder must tap/swipe/ a merchant receipt will print.
insert card. Cardholder will be prompted to
return the Speedpoint® device.
6 Cardholder is prompted to
enter the exact purchase
amount to be reversed and
press ‘Enter’. Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Balance Enquiry:
Available for selected cards only. 9 If a card was inserted the
cardholder will be prompted
1 Press ‘Enter’ (green button). to remove the card from the
Speedpoint® device.
2 Select the ‘Balance enquiry’
option. 10 No receipt will print.

4 Enter supervisor PIN and

press ‘Enter’.

5 The screen will display a ‘Pass

terminal to client’ message.

6 Cardholder must tap/swipe/

insert card.

7 Cardholder must enter PIN

and press ‘Enter’ (if required).

8 The Speedpoint® device. will

display the cardholder’s balance
on the screen. Back

Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Cash Advance:
Cash Advance is not available on credit cards. 8 Cardholder will be prompted 9.2 Declined transactions:
to remove the card from the If the transaction has been
1 Press ‘Enter’ (green button). Speedpoint® device. declined, a ‘Declined’ message
will appear on the screen
and the cardholder will be
2 Select the ‘Cash Advance’ 9.1 Approved transactions: prompted to return the
option. If transaction has been Speedpoint® device.
approved a ‘Would you like a
receipt’ message will be The reason for the decline will
3 Enter the Cash Advance amount displayed on the screen. appear on the receipt. If the
and press ‘Enter’. problem persists contact the
Press ‘Enter’ to print a FNB Merchant Services
client receipt. Help Desk on 087 575 0012.
4 Enter the supervisor PIN and
press ‘Enter’.
If ‘Enter’ is not selected, only
a merchant receipt will print.
5 The screen will display a ‘Pass Cardholder will be prompted to
terminal to client’ message. return the Speedpoint® device.

6 Cardholder must swipe/insert/

tap card.

7 Cardholder must enter PIN and

Back
press ‘Enter’ (if required).
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
 Workshop Transaction Options
Purchase + Cashback
1 Press ‘Enter’ (green button). 10 Cardholder must tap/swipe/ 13.2 Declined transactions:
insert card. If the transaction has been
declined, a ‘Declined’ message
2 Select the ‘Purchase + 11 Cardholder must enter PIN will appear on the screen
Cashback’ option.
and press ‘Enter’ (if required). and the cardholder will be
prompted to return the
3 Enter purchase amount and 12 Cardholder will be prompted Speedpoint® device.
press ‘Enter’. to remove the card from the
Speedpoint® device. The reason for the decline will
appear on the receipt. If the
4 Enter Cashback amount problem persists contact the
and press ‘Enter’. 13.1 Approved transactions: FNB Merchant Services
If transaction has been Help Desk on 087 575 0012.
5 Select from the product offerings approved a ‘Would you like a
available on screen and press receipt’ message will be
‘Enter’. displayed on the screen.

Add additional products one by Press ‘Enter’ to print a

6
one if required. client receipt.

If ‘Enter’ is not selected, only

8 Enter supervisor PIN and a merchant receipt will print.
press ‘Enter’. Cardholder will be prompted to
return the Speedpoint® device.
9 The screen will display a ‘Pass Back
terminal to client’ message.
Next

Purchase
Purchase Refund Reverse last Balance Enquiry Cash Advance eWallet
+ Cashback
eWallet

eWallet Purchase

eWallet Cash Advance

eWallet Purchase + Cashback Back

Next
 Workshop Transaction Options
eWallet Purchase
1 Press ‘Enter’ (green button) 7 The screen will display an 8.2 Declined transactions:
on the home screen. ‘Enter one time PIN’ message; If the transaction has been
customer must enter the OTP. declined, a ‘Declined’ message
2 Select the ‘eWallet’ option. will appear on the screen
and the customer will be
prompted to return the
3 Select ‘Purchase’ and press Speedpoint® device.
‘Enter’.
8.1 Approved transactions:
If transaction has been
approved a ‘Would you like a The reason for the decline will
3 Select from the product receipt’ message will be appear on the receipt. If the
offerings available on the displayed on the screen. problem persists contact the
screen and press ‘Enter’. FNB Merchant Services
Add additional products one Press ‘Enter’ to print a Help Desk on 087 575 0012.
by one if required. client receipt.

4 Enter supervisor PIN and If ‘Enter’ is not selected, only

press ‘Enter’. a merchant receipt will print.
Customer will be prompted
to return the Speedpoint® device.
5 The screen will display a ‘Pass
terminal to client’ message.

6 The screen will display an ‘Enter

cell phone number’ message;
customer must enter cell phone
number.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
 Workshop Transaction Options
eWallet Cash Advance:
Cash Advance is not available on credit cards. 8.1 Approved transactions: 8.2 Declined transactions:
If transaction has been If the transaction has been
1 Press ‘Enter’ (green button) approved a ‘Would you like a declined, a ‘Declined’ message
on the home screen. receipt’ message will be will appear on the screen
displayed on the screen. and the cardholder will be
2 Select eWallet and press ‘Enter’. prompted to return the
Press ‘Enter’ to print a Speedpoint® device.
client receipt.
3 Select the ‘Cash Advance’ The reason for the decline will
option and press ‘Enter’. If ‘Enter’ is not selected, only appear on the receipt. If the
a merchant receipt will print. problem persists contact the
4 Enter the Cash Advance amount Cardholder will be prompted to FNB Merchant Services
and press ‘Enter’. return the Speedpoint® device. Help Desk on 087 575 0012.

5 The screen will display a ‘Pass

terminal to client’ message.

6 The screen will display an

‘Enter cell phone number’
message; customer must enter
cell phone number.

7 The screen will display an

‘Enter one time PIN’ message;
customer must enter the OTP.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
 Workshop Transaction Options
eWallet Purchase
+ Cashback 9.2 Declined transactions:
7 The screen will display an ‘Enter If the transaction has been
1 Press ‘Enter’ (green button)
cell phone number’ message; declined, a ‘Declined’ message
on the home screen.
customer must enter cell phone will appear on the screen and the
number. cardholder will be prompted to
2 Select the ‘eWallet’ option return the Speedpoint® device.
and press ‘Enter’.
8 The screen will display an The reason for the decline will
‘Enter one time PIN’ message; appear on the receipt. If the
3 Select the ‘Purchase with customer must enter the OTP. problem persists contact the
Cashback’ option and press FNB Merchant Services
‘Enter’ . Help Desk on 087 575 0012.
9.1
Approved transactions:
If transaction has been approved
4 Select from the product offerings a ‘Would you like a receipt’
available on the screen and press message will be displayed
‘Enter’. Add additional products on the screen.
one by one if required.
Press ‘Enter’ to print a client
receipt.
5 Enter Cashback amount and
press ‘Enter’ . If ‘Enter’ is not selected, only
a merchant receipt will print.
Cardholder will be prompted to
6 The screen will display a ‘Pass return the Speedpoint® device.
terminal to client’ message.

eWallet Purchase eWallet Cash Advance eWallet Purchase + Cashback Back

Next
For more information, contact us:
FNB Merchant Services Help Desk: 087 575 0012
FNB Authorisation Centre: 011 369 2888

Supervisor/Manager ID and PIN

The field technician will assist in setting up the supervisor/manager PIN when the Speedpoint® device is installed. Back