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Shouldice Hospital Limited is a privately owned hospital in Richmond Hill, Ontario, Canada that specializes in treating inguinal hernias using the Shouldice method developed by Dr. Edward Shouldice in the 1940s. The Shouldice method is a minimally invasive surgical technique using local anesthesia that allows patients to be discharged the same day. Key factors in Shouldice Hospital's success include its focus on specialization in hernia repair, high volume of over 3,500 surgeries per year, a culture of teamwork among staff, and high patient satisfaction ratings. While very successful, the hospital faces the challenge of limited capacity with only 35 beds and a long waiting list.

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Ashutosh Ranjan
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25 views3 pages

Case Write Up

Shouldice Hospital Limited is a privately owned hospital in Richmond Hill, Ontario, Canada that specializes in treating inguinal hernias using the Shouldice method developed by Dr. Edward Shouldice in the 1940s. The Shouldice method is a minimally invasive surgical technique using local anesthesia that allows patients to be discharged the same day. Key factors in Shouldice Hospital's success include its focus on specialization in hernia repair, high volume of over 3,500 surgeries per year, a culture of teamwork among staff, and high patient satisfaction ratings. While very successful, the hospital faces the challenge of limited capacity with only 35 beds and a long waiting list.

Uploaded by

Ashutosh Ranjan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Chandragupt Institute of Management Patna

Marketing of Services

Case Write-up

Shouldice Hospital Limited

Submitted by:

Group 1

Aadarsh Kumar 150001


Aadya Jalan 150002

Aman 150009

Anamika 150011

Anushka Kumari 150014

Arika Singh 150015

Ashutosh Ranjan 150017

Ayush Thakur 150019

Deepak Kumar 150021

Submitted To: Prof. Nilamadhab Mohanty


Shouldice Hospital Limited is a privately owned hospital located in Richmond Hill, Ontario,
Canada. It is known for its specialized treatment of inguinal hernias using the Shouldice
method, a minimally invasive surgical technique developed by Dr. Edward Earle Shouldice
in the 1940s.

History and Mission

Dr. Shouldice opened his first hernia clinic in 1945. He quickly developed a reputation for his
high success rate and low recurrence rate. In 1954, he moved his clinic to a larger facility in
Richmond Hill, where it remains today.

Shouldice Hospital's mission is to provide "the world's best care for inguinal hernias." The
hospital is committed to providing its patients with high-quality, compassionate care in a
comfortable and supportive environment.

The Shouldice Method

The Shouldice method is a minimally invasive surgical technique that repairs inguinal hernias
using local anesthesia instead of general anesthesia. The procedure is typically completed in
about 30 minutes. Patients are discharged from the hospital the same day and are able to
resume most of their normal activities within a few days.

Key Factors in Success

There are a number of key factors that contribute to Shouldice Hospital's success:

Focus on specialization: Shouldice Hospital only performs one type of surgery: inguinal
hernia repair. This allows the surgeons to develop a deep expertise in the procedure and
achieve consistently high results.
High volume: Shouldice Hospital performs over 3,500 hernia surgeries each year. This high
volume allows the surgeons to maintain their skills and efficiency.
Teamwork: The surgeons, nurses, and other staff at Shouldice Hospital work closely together
as a team. This teamwork is essential to providing high-quality care to patients.
Patient satisfaction: Shouldice Hospital is known for its high patient satisfaction ratings.
Patients appreciate the personalized care they receive and the positive outcomes they
achieve.
Challenges

One of the biggest challenges facing Shouldice Hospital is its limited capacity. The hospital
only has 35 beds and a waiting list of several months for surgery. Shouldice Hospital is
considering expanding its capacity, but this would require a significant investment.

Lessons for Other Healthcare Organizations

There are a number of lessons that other healthcare organizations can learn from Shouldice
Hospital:
Focus on specialization: Healthcare organizations can improve their quality of care and
efficiency by focusing on a specific area of expertise.
High volume: Healthcare organizations can improve their skills and efficiency by performing
a high volume of procedures.
Teamwork: Healthcare organizations can improve the quality of care they provide by
fostering a culture of teamwork and collaboration.
Patient satisfaction: Healthcare organizations can improve patient satisfaction by focusing on
personalized care and positive outcomes.

Conclusion

Shouldice Hospital Limited is a world-renowned leader in the treatment of inguinal hernias.


The hospital's success is due to its focus on specialization, high volume, teamwork, and
patient satisfaction. Other healthcare organizations can learn from Shouldice Hospital's
example to improve their own quality of care and efficiency.

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