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Week 01

The document discusses different modes and types of communication. It defines communication as the imparting or exchanging of information through speaking, writing, or other mediums. The main modes discussed are face-to-face communication, video communication, audio communication, and text communication. It also discusses verbal communication, which involves the exchange of words through speaking or writing, and non-verbal communication, which involves gestures, facial expressions, eye contact, and physical touch. Effective communication is important for building relationships and resolving conflicts.

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12 views

Week 01

The document discusses different modes and types of communication. It defines communication as the imparting or exchanging of information through speaking, writing, or other mediums. The main modes discussed are face-to-face communication, video communication, audio communication, and text communication. It also discusses verbal communication, which involves the exchange of words through speaking or writing, and non-verbal communication, which involves gestures, facial expressions, eye contact, and physical touch. Effective communication is important for building relationships and resolving conflicts.

Uploaded by

mazlankhan1430
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Communication

The imparting or exchanging of information by speaking, writing, or using some other medium

Or

Means of sending or receiving information, such as telephone lines or computers.

Modes of communication
Face-to-face communication is the most common. This includes casual conversation between
two or more people and business meetings. Face-to-face is a very easy communication style that
everyone has experienced. It requires no extra materials, making this the cheapest option for
communication. It is also instant, and you get the benefit of visual cues from the person or
people to whom you are communicating.

Video communication is achieved by using Web cameras to connect two or more persons. This is
the next-best communication option after face-to-face, as you get most of the same benefits.
However, there is always the possibility of bad connections or other technical issues that hinder
the communication.

Audio is a voice-only form of communication, such as a conversation on a telephone. This is a


good instant communication tool if you catch the person instead of getting an answering machine
or voice mail, but it does not have the benefit of allowing you to see the other person. It is also
more difficult to include more than two persons.

Text communication includes Internet communication, such as email, instant messaging and
forums, text messaging and printed papers. Text communication does not have the benefits of
audio and video, but it is much easier to distribute information to a large group of people and
save records of the communication.

Verbal communication
When messages or information is exchanged or communicated through words is called verbal
communication. Verbal communication may be two types: written and oral communication. Verbal
communication takes place through face-to-face conversations, group discussions, counseling, interview,
radio, television, calls, memos, letters, reports, notes, email etc.

Non verbal communication

Non-verbal communication is a powerful arsenal in the face-to-face communication encounters,


expressed consciously in the presence of others and perceived either consciously or unconsciously. Much
of non-verbal communication is unintentional people are not even aware that they are sending messages.
Non-verbal communication takes place though gestures, facial expressions, eye contact, physical
proximity, touching etc.
Importance of communication

Effective communication is an important life skill that enables us to better understand and
connect with the people around us. It allows us to build respect and trust, resolve differences and
foster environments where problem solving, caring, affection and creative ideas can flourish.
Lack of effective communication leads to conflict and frustration in both professional and
personal relationships.
Components of Communication
1. Context
2. Sender/Encoder
3. Message
4. Medium
5. Receiver/Decoder
6. Feedback

Context
Every message (Oral or written), begins with context. Context is a
very broad field that consists different aspects. One aspect is country,
culture and organization. Every organization, culture and country
communicates information in their own way.

Another aspect of context is external stimulus. The sources of


external stimulus include; meeting, letter, memo, telephone call, fax,
note, email and even a casual conversation. This external stimuli
motivates you to respond and this response may be oral or written.

An internal stimulus is another aspect of communication. Internal


Stimuli includes; you opinion, attitude, likes, dis-likes, emotions,
experience, education and confidence. These all have multifaceted
influence on the way you communicate you ideas.

A sender can communicate his ideas effectively by considering all


aspects of context mentioned above.

Sender/Encoder

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