Version No.: V1.

0 Apr 28th,2018

Addressable 99 Points
Fire Telephone Control Panel

（Emergency Telephone System Control Panel）

User Manual

ASENWARE LTD
ADDRESS: 6 PROSPECT WAY, ROYAL OAK INDUSTRIAL ESTATE DAVENTRY,
NORTHAMPTONSHIRE, ENGLAND, NN118PL
WEBSITE: www.asenware.com EMAIL: [email protected]
 Version No.: V1.0 Apr 28th,2018

Table of Contents

Chapter 1 Brief introduction of fire-fighting telephone products ............................................................................... 3

Chapter 2 Appearance and functions of fire-fighting telephone ................................................................................. 4
Chapter 3 Installation and commissioning of fire-fighting telephone ....................................................................... 6
Chapter 4 Operating instructions ............................................................................................................................................. 7
Chapter 5 Description of supporting equipment for the fire-fighting telephone system ................................14
Chapter 6 Other instructions for the fire-fighting telephone ......................................................................................17
Chapter 7 Accessories .................................................................................................................................................................19

Before operating this device, be sure to read this manual carefully. After commissioning and acceptance, the manual shall
be retained by special personnel and kept properly for future reference!
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Chapter 1 Brief introduction of fire-fighting telephone products

The fire fighting telephone system is the special communication equipment for fire fighting, pursuant to the national standard

GB16806-2006 Fire Linkage Control System.

This system is composed of the fire-fighting telephone host (hereinafter referred to as host), fire-fighting telephone extension

(hereinafter referred to as extension) and fire-fighting telephone jack (hereinafter referred to as the jack), and is suitable for

communication and dispatching in a fire or emergency in the building. In case of fire alarm in the application site, the site personnel

can call the host through extension and contact the control center in time. The operator in the control center can also call the

extension at the site through the host to know the situation on the site.

1.1 Product features

1) With the two-bus technology, the power supply and communication are compatible on two buses, and are not divided

into the positive and the negative, convenient for debugging.

2) It has perfect detection measures, which can detect the short circuit and open circuit of the bus, and make sound and light

alarm.

3) The anti-interference performance of hardware and software allows for the adaptability to various complex environments.

4) The voice is subject to differential transmission on the bus, with strong anti-interference capability.

5) The application of silica gel button presents a beautiful appearance, good hand feeling and long service life.

6) The host and extension can call each other and make full-duplex call, and the host can communicate with three extension

telephones at the same time.

7) It has the function of recording and displaying the calling and answering time, and can query 120 records of calling and

response time between the host and the extension.

8) The recording is subject to circular coverage, first-in-first-out mode and automatic recording is enabled during a call.

1.2 Technical parameters

1) Power supply:

Mains power: AC 220V (+10%, -15%, 50Hz)

Standby power supply: External DC24V

2) Bus current: ≤600mA

3) Frequency range: 300～3400Hz

4) Transmission attenuation: ≤5dB

5) Recording duration: more than 20min

6) Length of bus: ≤1,500m

7) Weight: ≤10kg

8) Dimensions: 406×331×174（mm）

9) Working environment: Temperature 0～+40℃, RH ≤95%

10) Bus capacity: up to 99 code addresses (set by code switch in binary mode)

11) The host supports communication with at most 3 extensions simultaneously

12) Support up to query and playing 99 segments of recording

13) At most 120 call messages can be recorded

14) Line condition: extension loop resistance (exclusive of phone resistance) ≤ 300 Ω
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Chapter 2 Appearance and functions of fire-fighting telephone

2.1 Front panel
See Fig. 1
Table 1 Description of the areas on the front panel

No. Name No Name

.
1 Telephone LC 6 Key lock
2 Telephone indicator

3 Telephone keys area 7 Broadcast keyboard

plate (reserved, no
function)
4 Telephone handset
5 Telephone speaker
jack
Fig. 1 Front panel

2.1.1 Description of functional keys and indicators (see Fig. 2 and Table 2)

Fig. 2 Functional keys and indicators

Table 2 Description of front panel indicators

Indicator Color Description
Normally on when system is normally provided with
Power Green
power.
The indicator is normally on when an extension is
Call Red calling or the host is calling extension, and remains off
in other cases.
The indicator is normally on when the host and
Communication Red extension are communicating, and remains off in other
cases.
In case of extension calling or failure, press “Mute” and
Mute Green the indicator is normally on, and remains off in other
cases.
Standby power The indicator is normally on if no standby power is
Yellow
failure connected, and remains off in other cases.
Recording/Playba Green The indicator is normally on during communication or
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ck broadcasting recording, and remains off in other cases.

The indicator will flash in the event of internal memory
shortage less than 10%, and is normally on when
Storage failure Yellow
recording is full, namely when the internal memory is 0,
and remains off in other cases.
The indicator is normally on in case of bus short/open
Bus failure Yellow
circuit, and remains off in other cases.
The indicator is normally on in case of extension
Extension failure Yellow address loss or repeated code, and remains off in other
cases.
The indicator is normally on in case of abnormal mains
Mains failure Yellow
power condition, and remains off in other cases.

2.2 Rear panel

See Fig. 3

Fig.3 Rear view

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Chapter 3 Installation and commissioning of fire-fighting

telephone
3.1 Dimensions of chassis
Unit: mm

Fig. 4 Dimensions of chassis

3.2 Wiring requirement

3.2.1 Selection of bus wire: It is suitable to select a twisted pair with a wire diameter of not less than

1.5mm2. The cable with a wire diameter of not less than 1.5mm 2 shall be used in the field with serious

interference. The length of wiring shall be from the main machine to the farthest end extension, and the

length of wire shall not exceed 1,500 meters.

3.2.2 Conduit wiring requirements: the metal pipe, the flame-retardant rigid plastic pipe or the closed

type wire groove shall be threaded separately, and it is prohibited to pass through the same pipe

together with the signal line, power line, audio line and the like in other transmission system lines or fire

fighting systems.

3.2.3 Wiring:
1) Power line connection: Connect the mains supply correctly. The terminals corresponding to the three

wires (red, blue and black) leading from the power supply module are fire-fighting telephone standby

terminals, and the black line corresponds to a negative electrode. When the external DC24V power is

used, please connect to the terminals corresponding to the red and black lines. The blue line corresponds

to the reserved standby power terminal.

2) Output line connection: the two communication lines are connected to the terminals, regardless of the

positive and negative, of the "Telephone Bus L1 L2"of the terminal interface board.

3.3 Functional check of telephone host

3.3.1 Start: After confirming that the installation and wiring are correct, turn on the mains switch. The
"Power" indicator (green) on the front panel is illuminated after normal start-up, the LCD displays the

time and "Initializing…" 8 seconds later, the LCD status is shown as in Figure 5, indicating that the system
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is working properly and is in standby mode. If there is no operation within 30 seconds, the liquid crystal

automatically adjusts the brightness and restores the brightest when there is an operation.

Fig. 5 Standby mode

3.3.2 Self-test: In the non-call and call state, press the Self-Test key and enter the operation password to

perform the functional inspection on the LCD, indicator light and horn of the host. During the self-test,

the LCD displays a white screen, the indicator lights are fully lit, and the horn beeps, indicating that the

liquid crystal display, indicator light and horn are intact.

Note: The operation password defaults to 123456.

3.3.3 Key lock control: When the manager exercises inspection on the inside of the host, the front panel

can be opened with the key. The front panel shall be locked at ordinary times to prevent the

non-operator from operating.

Chapter 4 Operating instructions

4.1 Host setting
Press the Menu key to enter the main menu after entering the correct password, and the right cursor can

be moved up or down by the key “▲”or“▼”. The main menu is divided into two screens, and the cursor

stays on the first screen by default, as shown in Figure 6-1 and 6-2.

Fig. 6-1 Main menu 1 Fig. 6-2 Main menu 2

Note: After entering the menu, if the host is not operated within 30 seconds, the host will
automatically return to the standby interface.

The operation permission to the host has two levels, and the operation with the permission requirement

must input the password of corresponding level for confirmation. Entering Menu, Registration, Reset and

Self-Test requires operation permission level one, and record deletion operation permission level two.

Note: The first-level and second-level password defaults to 123456 and 456789 respectively.

4.1.1 Password query and change

1) In standby mode of the host, press Menu key (enter

the password), and the LCD will display as shown in

Figure 7. The host waits for password input and ide-

Fig. 7 Password input
ntification. After entering the 6-bit password, press interface
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OK. If the password is entered incorrectly, the LCD screen will, as shown in Figure 8, prompt the

input password invalid, and return to the standby interface after 3 seconds.

2) Press the Menu key and enter the correct password to enter the main menu, find "4. Password

modification by “▲” or “▼” and enter the entry, as shown in Figure 9. Enter "1. Change the

Operation Password” or “2. Change and Delete Password” and enter twice the same new password

to complete the password modification, and return to the password modification interface.

Note: The operation password includes the password for entering menu, registering, resetting and

self-checking, that is, the first-level password; and deleting the password refers to the recording

deletion password, that is, the second-level password.

Fig. 8 Wrong password interface Fig. 9 Password change interface

4.1.2 Information query

Press the Menu key, enter the main menu after entering the correct password, select and enter

"1.Information Query" by “▲” or “▼”, as shown in the figure 10-1 and 10-2. In the information query

interface, you can query the details of call records, enrollment status, fault status, memory status and

current date.

Fig. 10-1 Information query interface Fig. 10-2 Information query interface

1) Select and enter 1. Call History by clicking “▲” or “▼”, and each call, answer or hang-up time can be

displayed, as shown in Fig. 11-1, up to 120 call messages can be queried. The second row on the

liquid crystal displays the words "Call information + Section number", as shown in Fig. 11-2,
indicating how many pieces of recording have been recorded, and can be played with the playback

key. "11#->Host" means 11# extension calls the host; the "Host-slave 11#" indicates that the host

calls the 11# extension.

Fig. 11-1 Communication information interface

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Fig. 11-2 Communication recording interface

2) Select and enter “2. Registration Status” by the “▲” or “▼”, display the total number of extensions

and extensions registered for the current system, as shown in Figure 12. The last digit of the first

column indicates that the total number of currently registered extensions is 10, the highlighted “01”,

“02” and “14” indicates the registered extension, which can be viewed either forward or backward by

the “▲” or “▼”.

Fig. 12 Registration setting interface

3) Select and enter “3. Fault Status” by pressing “▲” or “▼”, display the fault status of current extension

with address or the jack, as shown in Fig. 13. The last digit of the first column indicates that the total

number of currently registered extensions is 2, the highlighted “08” indicates the faulty address. Page

turning is enabled by pressing “▲” or “▼”. The address is displayed when the registered address is found

with fault, and the fault may be caused by address loss, repeated code, etc.

Fig. 13 Fault status interface

4) Select and enter “4. Internal Memory Status” by pressing “▲” or “▼”, and display the recording storage

status in the host, as shown in Fig. 14. You may view the recording memory space under “Internal

Memory Status”. When the memory usage is greater than 90% during recording, the Storage Alarm

indicator lights up; when the memory usage reaches 100%, the indicator light is always on, the host gives

an alarm sound, and the alarm sound can be eliminated manually. After recording has been deleted, the

memory occupancy is restored to 0%, the Storage Alarm indicator is off.

Fig. 14 Internal memory status query interface

4.1.3 Recording query and deletion

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This system can store a recording period of 20 minutes, and the recording module will record the content

of each call, and the "Record/Playback" indicator (green) is ON. After the call is finished, the recording is

stopped automatically, and the "Record/ Playback" indicator on the host panel is off.

1) Recording query: There are three ways to inquire the recording:

Method 1: After entering the main menu (with the first-level password), select and enter

“1.Information Query" by pressing “▲” or “▼”, and select the "1. Call Records" to display each call,

answering, or hang-up time, up to 120 pieces of information, 99 segments of call records, which can

be queried forward or backward by pressing “▲” or “▼”, as shown in Fig. 11-1. The second line

displays the words "Call Information + Segments", as shown in Fig. 11-2, showing the recorded

content. At this time, press the "Playback" key to play the sound, the "Record/Playback" indicator

(green) on the host panel is ON, and press "Stop" may stop playing or automatically stop playing

when the segment of record is expired, and the "Record/Playback" indicator on the host panel is off.

Method 2: under Standby mode, directly enter Recording Query interface by pressing “▲” or “▼”,

move forward or backward with “▲” or “▼” to select the specific recording segment, and press

“Playback”, the "Record/Playback" indicator (green) on the host panel will be ON, and you may stop

playing by pressing “Stop”, then the "Record/Playback" indicator on the host panel is off.

Method 3: under Standby mode, directly enter the Call Information Query interface with the key
“Backspace/Query”, and then operate in the same procedures specified in the Method 1.

Note: All recording information is stored in chronological order, and the recording
information includes the contents such as the time, address, recording segment number, etc.
2) Delete Recording: After entering the main menu (with the second-level password), select and enter

“3. Delete Recording” by “▲” or “▼”, as shown in Fig. 15. Select Yes with “▲” or “▼” and press OK,

and delete the stored recording after entering the correct second-level password. You may exit the

settings by selecting No and pressing OK or Exit, and return to the previous main menu interface.

Fig. 15 Delete Recording interface

4.1.4 Time query and setting

1) Time query: Press the Menu key, enter the main menu after entering the correct password, and
select and enter “1.Information Query” by the key “▲” or “▼”, and then select “5. Current Date” to
see the time, as shown in Fig. 16, press the Exit key to return to the previous level screen.
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Fig. 16 Current date query interface

2) Time setting: After entering the main menu (with the second-level password), select “5. Time
adjustment” with “▲” or “▼”, and the setting interface is shown in Fig. 17. Start time setting from
“Date”, increase or decrease the number in the range of 0-9 with “▲” or “▼”, and press OK after
setting and also proceed with the next setting. After setting the last digit of date, the system will
automatically jump to “Time” setting, and you may press OK after time setting to return to the main
menu interface.

Fig. 17 Time setting interface

4.1.5 Online extension query and registration

1) Registration query:

In the Standby mode, directly enter Information Query interface with the “Backspace/Query” or the

“Menu” key, enter the main menu after entering the correct password, select “1. Information Query”,

and select “2. Registration Status” and enter Registration Status interface with the key “▲” or “▼”, as

shown in Fig. 18. The last number in the first column means that the total number of registered

extensions is 50, and the highlighted “011”, “02” and “14” refers to the extensions registered, others

means those not registered. You may view the contents by turning page with the key “▲” or “▼”.

Fig. 18 Registration status interface

2) Automatic registration: In the Standby mode, press Registration, enter the Automatic Registration

interface after entering the correct password, as shown in Fig. 19. The host will automatically

conduct routing inspection from 1 to 99 and register online extensions. After registration, it will

automatically return to Standby mode, and the registration result can be viewed in the Registration

Setting and Registration Status.

Fig. 19 Automatic registration interface

3) Manual registration: Press Menu, enter main menu after entering the correct password, select

“2.Registration Setting”. Its difference from the Registration key on panel is that, the latter enables
automatic discovery and registration of online extensions, while the Registration Setting is for

manual registration, you may select the extension address number to be registered with “▲” or “▼”,
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press OK to register the corresponding extension or cancel the registration by pressing OK again, as

shown in Fig. 20.

Fig. 20 Manual registration interface

4.2 System operation

4.2.1 Host calls the extension

In the Standby mode, input two-digit extension number, LCD will display the extension number and the

status of “Host is calling an extension”, as shown in Fig. 21-1. The extension being called will ring,

ring-back tone can be heard at host handset, and the “Call” indicator (red) on the host panel is ON, and

call record is saved. After off-hook at the extension, “Host->04#” on the LCD is changed to “Host<->04#”,
indicating the communication status, as shown in Fig. 21-2.

Fig. 21-1Host calling display interface Fig.21-2 Communication interface

Note: For a host calling an extension, if the extension is not off-hook within 1 minute, the host will

hang up automatically. The host can call up to 3 extensions at the same time, and then the other

extension calling the host will be provided with the busy tone from host.

4.2.2 An extension calls the host

In standby mode, the caller at extension side can hear the ring back tone after off-hook, the LCD displays

the extension number and the "An Extension Calls the Host" state, as shown in Fig. 22-1, in which the

"Host<-" section flashes, the host horn sends "beep" sound, and after pressing "Mute", the call sound can

be eliminated. Press the "Get Through" key to get through the extension, and the LCD will convert to

"Host<-04#" from "Host<->04#" and enter the call state, as shown in Figure 22-2.

Fig. 22-1 An extension is calling the host Fig. 22-2 Communication interface

Note: If the extension calling host is not answered within 1 minute, the host automatically hangs
up and returns to the standby state, and the extension is provided with busy tone.
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4.2.3 Get-through and on-hook

1) Get-through:
a. After the host has successfully called an extension, it is able to communicate by the called

extension after off-hook. As shown in Fig. 22-2, the LCD indicates that the host and the

address extension have entered the call state, and the "Communication" indicator (red) is lit.

20% in the first column on the LCD indicates that the current recording module has occupied

20% of the nominal memory.

b. When a single extension calls the host, press the "Get Through" key to connect the extension;

the LCD converts to the "Host <-04#" from "Host<->04#" and enter the call state.
c. When multiple extensions call the host, select the extension that needs to be got through with
the key “▲” or “▼”, and press the key "Get Through" to enter the communication state.
d. The recording will be started automatically after the host and extension are communicating
with each other, the “Recording/ Playback” indicator (green) is ON and the call contents are
saved.

2) On-hook:
a. When a single extension calls the host, simply press the key "Hang Up" to hang up the
extension and terminate the call.

b. When multiple extensions are calling or communicating, select the extension that needs to be

hung up by clicking the “▲” or “▼”, and press the "Hang Up" key to terminate the call or

communication.

c. The terminated extension goes to busy tone; the recording will be stopped when the host has

no call line.

d. When the extension handset is put down, namely hang up, the information will disappear from

the LCD.

e. After the main machine handset is on-hook after off-hook, all extensions can be hung up.

4.2.4 Limitation on the line status and number

1) The number of "An Extension Calls the Host", "Host Calls an Extension" and "Calls" that exist

simultaneously shall not be greater than 3.

2) When the total number of calling or communication lines is 3 routes, the host cannot call another

extension, and the extension calling the host is given the prompt of busy tone.
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Chapter 5 Description of supporting equipment for the

fire-fighting telephone system
The host can be used with an extension and a jack, wherein the extension covers the telephone extension

with address, the telephone handset with address, the telephone extension without address, and the

telephone handset without address. The jack includes the jack with or without address. The system

supporting equipment is detailed in Table 3, See Fig. 23 for the wiring diagram of the supporting

equipment.

Table 3 List of supporting equipment for fire-fighting telephone system

Product Equipment
Remark
name model
Host AW-FT599 Fire-fighting telephone host
AW-D503 Telephone extension with address
Extension AW-D505 Telephone handset with address
AW-D502 Telephone handset without address
AW-D501 Jack with address
Jack
AW-D504 Jack without address

Note:
(1) The telephone extension with address (AW-D503) and the telephone handset with address

(AW-D505) are only different in the form of buses, and both are collectively referred to as the

extension.

(2) The telephone extension without address and the telephone handset without address (AW-D502)

are only different in the form of buses, and both are collectively referred to as the extension without

address.

AW-FP599 L1
L2
Panel

With With Without

address address address
telephone telephone telephone
extension jack handset
or
Handset

Fig. 23 Wiring diagram of supporting equipment

5.1 Telephone extension with address and telephone handset with address
(collectively referred to as the extension)
a) The extension is used as the peripheral equipment of the host, and the power supply is
provided by the host, regardless of the positive and the negative.
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b) The extension is in standby mode, the red indicator light flashes once every 5 seconds; and
when the extension is off-hook and the extension is set with address, the red indicator light is
normally on.

c) The extension can call the host after off-hook, is given the ring back tone, and if the host does
not operate or actively hangs up within 1 minute, the extension ring back tone is switched to
busy tone; if the host is busy, the extension is answered with ring tone. For the host calling an
extension, if the extension hook is in the standby mode after pressing flash-hook, the
extension gives ring tone, and after off-hook, turns off the ringing tone.

d) Enter the communication state with ring tone; if the extension flash-hook is in the pop-up
standby state, the extension gives the ring tone, and flash-hook bounces after being pressed,
the extension will be in the communication state. The host will automatically hangs up the
extension if the extension is not off-hook within 1 minute.

e) The effective address range of extension is 1-99, and the extension address does not allow the
repeated number; otherwise, the extension cannot work abnormally.
Both the telephone extension with address and the telephone handset with address can be
used in conjunction with a non-address jack (DH905KE) provided that no address jack is
directly attached to the fire-fighting telephone bus.

5.2 Telephone extensions without address and telephone handsets without address
(collectively referred to as extensions without address)
1) The extension without address can be used together with the jack with address (AW-D501), or

in conjunction with the jack without address (DH905KE) (provided that the jack without

address has the address jack).

2) When the extension without address accesses to a jack and the flash-hook bounces, namely

start to call the host, the red indicator light is on, and ring the back tone. Pulling out from the

jack is equivalent to on-hook and the red indicator light is off. If the host hangs up the

extension without address, the extension will be given the busy tone, and the red light is

normally on.

5.3 Jack with address

1) As a peripheral device to the host, the jack with address (AW-D501) cannot be called by a host,

and a power supply is provided by the host, regardless of the positive and negative.

2) In the standby state, the red indicator flashes every 5 seconds; the indicator light is normally

on when the extension without address is accessed and the flash-hook bounces.

3) The jack with address does not allow the repeated numbers, otherwise the jack will not work

properly. The jack with address can be used directly with the telephone extension without

address or the telephone handset without address (AW-D502).

5.4 Jack without address

1) As a peripheral device to the host, the jack without address (AW-D504) is provided with power

supply by the host, regardless of the positive and negative. The indicator light flashes once

every 8 seconds when in the standby state, and the indicator light is off after accessing the
extension with address.

2) If the jack without address is directly connected to a bus, it should be used together with the
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telephone extension with address (AW-D503) or with the telephone handset with address

(AW-D505).

3) If the jack without address is directly connected to a jack with address (AW-D501), it can only

be used together with the telephone handset without the address (AW-D502).
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Chapter 6 Other instructions for the fire-fighting telephone

6.1 Precautions
1) The power supply line connected to the commercial power shall be wound in three turns

around the magnetic ring before accessed to the system, and the magnetic ring shall be firmly

fixed by wires.

2) External DC24V is used as the standby power supply, and attention shall be paid to the

positive and negative polarity, and the connection to standby power supply must be

performed by the professional.

3) When in use, the housing of the host shall be reliably grounded.

4) The system shall operate in the environment of 0 ~ + 40 ℃, free from corrosive gas.

5) The host shall be in standby mode at ordinary times so as to automatically inspect the system

and timely find various faults.

6) Conduct self-test on the system regularly to detect whether liquid crystal, audible device and

indicators are in good condition.

7) Ensure the system with stable operation, and the time interval of continuous switch shall be

greater than 10 seconds.

8) In the non-calling and calling state, press "Reset" key on the front panel and enter the

first-level password to reset.

9) When a short circuit fault occurs on the bus, the system power supply shall be disconnected.

After the fault is removed, the system can be re-energized.

10) When the system recognizes faults that cannot be ruled out, it may be the problem relating to

the system circuit, and it is recommended to contact the manufacturer for repair.

6.2 Fault analysis and troubleshooting

See Table 4

Table 4 Fault analysis and troubleshooting

Fault Possible cause Solution

The bus is not connected

The bus should be connected
to the extension with
to at least one extension with
address or the jack with
Bus related open circuit address or jack with address
address

Replace with the fuse of the

Fuse damaged
same specification

Bus related short circuit Short circuit Check wires

Wrong electrical
System does not work after Check electrical connection
connection
power-on
Fuse damaged Replace with the fuse of the
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same specification

Button cell is not properly

Incorrect clock display Install button cell
installed

The extension cannot call Extension address is out of

Change extension address
the host range

The horn connection wire is

No alarm sound Connect the wires
not connected.
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Chapter 7 Accessories
Name QTY Unit Remark

Instruction Manual 1 Copy

5*20mm, for fire-fighting telephone

2A fuse 2 pcs
interface terminal board

5A fuse 2 pcs 5*20mm, backup

5*20mm，PS-03 for standby power supply

6A fuse 2 pcs
F2

Outer diameter φ25, inner diameter φ15,

Magnetic ring 1 pcs
height: 12

Used to secure the magnetic ring on the

Wiring harness 1 pcs
mains power line

Certificate of Conformity (on the

1
equipment body)

Conduit wire sleeve 6

Door lock key 1 pcs

Power line 1

Fire-fighting telephone handset 1

Base 1

M4*8 screw 2 For installation base

ASENWARE LTD

ADDRESS: 6 PROSPECT WAY, ROYAL OAK INDUSTRIAL ESTATE DAVENTRY, NORTHAMPTONSHIRE,

ENGLAND, NN118PL
WEBSITE: www.asenware.com EMAIL: [email protected]