Introduction

Mariano Maldonado – Business Architect

November 2023

INTERNAL
•

• SAP Convergent Mediation Intro

• Who’s Using It?

• New Version and Roadmap

• Takeaways, Contacts & Further Readings

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 SAP Convergent Mediation by DigitalRoute
• A solution purpose-built to track and orchestrate data that will be used for billing and by other
business systems.
• 2-min video

SAP Convergent Mediation by DigitalRoute

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 "In over 75% of Q2C projects that
experiences material delays,
No or limited usage billing
budget overruns and/or failure
the lack of data quality is one of
the key root causes"

MGI Research*
* MGI Mediation 2.0 Data Challenges in Quote to Cash

“From the 2022 IDC's

SaaSPath Survey of 125
subscription billing customers,
38% of companies plan to
offer consumption pricing in
the next two years ...”
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The case for Convergent Mediation

Convergent Mediation

Custom
Integrations

New Business Processes

Live Data Increase Volumes

Add Error Handling & Retry

Data Validation

Automation & Audit

New Data Sources

Typical Project Timeline

Start / MVP Phase 1 Phase 2 Phase 3 Phase ..

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• What is Mediation and why is it needed?

• Intro

• Who’s Using It?

• New Version and Roadmap

• Takeaways, Contacts & Further Readings

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 6

 Product &
Bundle Modeling

Analytics
Quote, Orders, Subscription
& Entitlements management

Accounting, Controlling &

Revenue Accounting Usage Collection
Mediation

Customer Care,
Credit & Collections Pricing and
Charging

Payments

Billing and
Revenue Share & Settlement
Partner Settlement
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 7
 Product &
Bundle Modeling

Analytics
Quote, Orders, Subscription
& Entitlements management

Accounting, Controlling &

Revenue Accounting Usage Collection & Enrichment of
Collection Raw Usage Data

Customer Care,
Credit & Collections Pricing and External Reference Master
Charging Data
External Payment Settlement
Data Payments

Billing and Transaction Processing

Revenue Share & Settlement
Partner Settlement
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL Transactions via Partner Feeds 8
 What does it do?
• SAP CM integrates BRIM into the customer’s legacy IT environment:
• Takes raw usage data collected from source systems and create
the golden records for charging by
• Takes sales activity from front-end solutions and create the
golden records for billing and settlement by
• Takes billing and accounting data from external systems and
create the golden records for

• SAP CM fully automates the data processing to BRIM:

• With built-in capabilities for validation, error correction and
reprocessing
• With built-in capabilities for enrichment - using internal and
external source data
• With full tracing, notifications, and audit functionality

• SAP CM protects BRIM from faulty, incomplete, and duplicate data:

• Avoid revenue leakage
• Comprehensive revenue reporting and assurance
• Protect the quality of your financial data down to micro level
• Stay in compliance with all accounting regulations

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 9

• What is Mediation and why is it needed?

• SAP Convergent Mediation Intro

• New Version and Roadmap

• Takeaways, Contacts & Further Readings

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 10

External data needs to be captured & combined into “Golden Records” for BRIM.
Transactions
Input Events for BRIM Industry
per day

Highway toll transits, License Plate IDs 3 Million Transport, Road Tolling

Parcel Delivery Network:

1 Million Logistics, Postal
Orders, Barcode Scans, Sorting Events

Sales volumes at outlets, per product

100 Thousand Consumer Goods
140+ 15
type CM global sales industries
Pages Printed, by type 1 Million High Tech, IoT

Cloud Resources Metering :

100 Million High Tech, Software
CPU, RAM, Disk usage

Network switch events :

20 Billion Telecom Utilities High-Tech Logistics Media Travel &
calls and data messages Transportation
Compute time on IBM mainframe 1 Thousand Professional Services
Travel bookings 100 Million Travel
Container Ship - Terminal Operations 25 Thousand Shipping
Airport - Terminal Operations 50 Thousand Passenger Transport
Ticketing & Entry/Exit Scans 100 Thousand Passenger Transport
Telecommuni- Finance Professional Toll
...
Subscription sign-ups, refunds, and cations Services processing
10 Million Media
monthly renewals
Subscription sign-ups + content viewing
100 Million Media
stats + ad measurement
Quiz - What company is this?
 5 new cloud services launched/month

5 LoB integrated into BRIM and growing..

5 5 DevOps/team, 2 CM teams

Less than 5 weeks lead-time

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SAP Convergent Mediation by DigitalRoute – SAP IT usage mediation
SAP Cloud-Resident
metered services Account
& Product Analytics
Info
usage Cockpit

enrichment

1 2 3
priced usage SAP Convergent Mediation by DigitalRoute

Billing,
Financial

Services
Rating & Invoicing & General
Management
Charging Partner Ledger
A/R & A/P
Contract, Settlement
Offering & BRIM CFM Revenue
BRIM CC BRIM CI
Order Accounting
Management Cost
Accounting
…

BRIM SOM

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Use cases for SAP Convergent Mediation at SAP IT
1. Usage Mediation 2. Feeds to Analytics 3. Usage Aggregation 4. Refresh Pricing
Master Data in BRIM

Cloud
Cockpit

Reconcilation
Process

Royalties
Estimate

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Streaming SVOD: Financial Accounting & Rev Rec for Subscriptions, Bundles

Streaming
Subscription Order
Invoicing 3
Management
Subscriptions
Billable and
consumption
item posting
SAP S/4 BRIM
Partner Feeds

Charging Financial Management

4 Payment
Gateway
Payment for
invoice clearing
and
5 reconciliation
End to End
Revenue Assurance

3: Subscription sign-ups. Bundled offerings

split transaction into line items, enrichments, error detection and re-processing
External partner feeds, sign-ups via partners
Streaming SVOD+AVOD: Rev Share with Content Owners

3 Streaming
Subscription Order Billable and
Invoicing 3
Management consumption
item posting Subscriptions
Billable and
consumption
item posting
SAP S/4 BRIM
Partner Feeds

Charging Financial Management

4 Payment
2a. Content 2b. Ad 2c. Content Partner Gateway
Watched Placements Settlement Terms Payment for
invoice clearing
and
Usage 5 reconciliation
Collection
& Metering 2a
2a 2b 2c End to End
Revenue Assurance

Adobe
Hubble Compass
Analytics
The High Level Architecture
• What is Mediation and why is it needed?

• SAP Convergent Mediation Intro

• Who’s Using It?

• Takeaways, Contacts & Further Readings

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 21

• When
• Convergent Mediation 9 is available in SAP
Marketplace for download (as of early July)
• New version numbering to align with MediationZone
releases
SAP Convergent Mediation Release Management Info
• Support
• In SAP Mainstream Maintenance until 2027-10-31
• Based on MediationZone 9

• Compatibility
• With S/4 HANA 2022 (e.g., SAP CI) & SAP
Convergent Charging 2022
• Any Premise, i.e. On-Prem and PCE (RISE Private
Cloud Edition)
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• New and more accessible Web UI for
customers with various disabilities

• Making it easier to achieve SOX compliancy

with Single-Sign-on support and support for
centralized storage of credentials in hyperscaler
keystores

• More tightly coupled with Hyperscalers with

native connector to Google Cloud Platform
storage

• Increasing automation and reducing manual

testing tasks with Unit Test Framework

• Addressing security gaps in Java 8 (used by

CM 4.x) increasing the version to Java 17

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• Utilize the REST based OpenID
Connect (OIDC) flows to
communicate with common
Authentication providers (such
as Active Directory)

• Leverage single set of

credentials across applications

• Compliance to IT landscapes in
large enterprises

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 Desktop Java UI

• New Web UIs covering design and

operations personas
• Foundation to add support for Accessibility
as defined by WCAG 2.1 AA
• Required for companies doing business
with US federal government
• No local installation required (more friendly
to RISE deployments).
• No tickets to install Desktops.

New Web UI (light theme) New Web UI (dark theme)

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 • Automated test capabilities required for
CI/CD deployment practices
• Reduced regression testing effort
• Adds ability to define and execute unit
test scenarios via Python
• Create & run test for global APL functions
• Test configuration can be
exported/imported as any other CM
configuration
• Significant step in making CM more
DevOps friendly

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A major modernization

User Experience & Productivity Cyber Security & Compliance Cloud Adoption
• New User Interface • Java 17 Support • Google Cloud Storage
Highlights

• Unit Test Framework • Single Sign-On (SSO) with Multi- • Security Profile – with Vault and
Factor Authentication Azure KeyVault

• Standalone Workflow • New build and delivery pipeline

Execution Mode
• JSON Export Format
• Conditional Trace 2.0
• System Insight 2.0
• Real-time Inter Workflow data
safety
• Workflow Packages

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 Upcoming (Early Q1 2024) Next (Q3 2024) Later
Convergent Mediation 9.1 Convergent Mediation 9.2 Future Release

Product Vision
• Web UI Evolution
• Web UI Evolution
Platform • GIT integration Top Candidates
• Reference Data Management
Evolution • Improved operations in Hosted Env Web UI Evolution
• HTTP Proxy Support (RISE/PCE)
• Rules Framework for 5G PCF
Eliminate dependency on disk Agg/IWF/Dup
Development Themes

Web IDE
Tactical • Data Masking Enhancements • HTML support in mailNotify
Development • Custom UI Builder • NRF Support for 3GPP Release 17 Azure Web PubSub
• Multiple OpenAPI support in HTTP/2
AWS SQS
Cloud integration agents
CTS+ support
• Kafka Enhancements
Community SAP RFC Agent in Batch
• Azure Data Explorer (KustoDB) Forwarding
Alignment
Agent UDR Mapping Agent
Extended Test Framework
• Updated Couchbase SDK and Features • Accessible Web UI Apache Avro support (with Schema Registry)
Compliance • Accessible Web UI Java 21 Support
Event Hub Collection Enhancements

© DigitalRoute 2023. All rights reserved

• Why Mediation?

• SAP Convergent Mediation Intro

• Who’s Using It?

• New Version and Roadmap

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 29

To summarize, SAP Convergent Mediation by DigitalRoute is...

❖ ..is a revenue management solution customers use to enable new business models and
reduce revenue leakage

❖ ..converts real world events into objects required by business systems

❖ .. Protect against failing Quote-to-Cash projects, insulating back-office systems from the
complexity of the messy real world

❖ ..SAP Best Practice to integrate high-scale billing data – Led by SAP IBUs

❖ ..available in RISE Private and Public cloud portfolio. Co-sell with BRIM or stand-alone

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 30

 ▪ [email protected] Solution Mgmt oCFO
▪ [email protected] BRIM Product Management

Contacts: [email protected] SOLEX manager

▪ [email protected] SAP Solutions Topics
1 ▪ [email protected] SAP GTM/Sales
▪ [email protected] Business Architecture

▪ Product home page on sap.com and 2 min product video

▪ Product Documentation, sw notes, SAP help.com
2 Assets: ▪ White Paper, High Volume Mediation-Invoicing
▪ Public Cloud Demo EV Charging

▪ Microsoft SAPPHIRE webinar

▪ Jio Reliance webinar
Customer ▪ VMware webinar
3 LiveRef Calls ▪ Dutch Railways webinar
▪ SAP IT public video and SAP O2C Storyboard

▪ SOLEX Jam Page for SAP CM, WTDs Sales Enablement

4 Jam Sites ▪ PCE/HEC Wiki for CM

5 Analysts ▪ MGI Mediation 2.0 Data Challenges in Quote to Cash

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 31