Scribd
Upload
86 views1 page

Amadeus Training Course

This document provides information about an Amadeus training course on ticketing. The course teaches how to issue, display, reissue and refund tickets and Electronic Miscellaneous Documents using cryptic commands in Amadeus. Specifically, it covers how to issue a ticket, display and read a Ticket Status Type, reissue a ticket with a residual value using Amadeus Ticket Changer, manually reissue a ticket with a penalty EMD, and refund a ticket and EMD. The course is designed for airline staff such as reservation agents and is organized into six interactive lessons that take about an hour to complete.

Uploaded by

sk.avangard1703
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
86 views1 page

Amadeus Training Course

This document provides information about an Amadeus training course on ticketing. The course teaches how to issue, display, reissue and refund tickets and Electronic Miscellaneous Documents using cryptic commands in Amadeus. Specifically, it covers how to issue a ticket, display and read a Ticket Status Type, reissue a ticket with a residual value using Amadeus Ticket Changer, manually reissue a ticket with a penalty EMD, and refund a ticket and EMD. The course is designed for airline staff such as reservation agents and is organized into six interactive lessons that take about an hour to complete.

Uploaded by

sk.avangard1703
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Ticketing in Amadeus (Cryptic)

As a reservation agent, learn how to manage ticket issuance using the Amadeus central
system.
You will learn:
You willtolearn:
_ How issue a ticket Through a set of interactive videos and games learn
_ How to issue a and
display ticketread a TST how to issue, reissue and refund e-tickets and
_ How to display
What is an EMD and read a TST Electronic Miscellaneous Documents (EMDs) using
_ What is an EMD
How to reissue a ticket with a residual value using cryptic commands.
_ How to reissue
Amadeus a ticket with
Ticket Changer (ATC) a residual value using
Amadeus
_ Ticket Changer
How to manually reissue(ATC)
a ticket with a penalty EMD
manually
_ How to refund reissue
a ticket anda an
ticket with a penalty EMD
EMD.
_ How to refund a ticket and an EMD.

Certification: Duration: Language: Level: Pre-requisite: Prework:


No 1 hour English Awareness Yes No

Is this the course for you? Things you need for this course
This course is for: Pre-requisite:
Airlines _ A basic knowledge of the Amadeus Central System.
_ A basic knowledge of the airline travel industry and ticketing
In particular, those working in: concepts.
Administrators, Fare Filing Agents, Help Desk & Support
Agents, Inventory / Revenue Managers, Reservation Agents,
Space Controllers / SKD Managers, Ticketing Agents, Traffic
Operators, Trainers

This course helps you use How the course is organised


_ Amadeus Reservation Desktop Essential There are six interactive lessons with a duration of 60
_ Amadeus Reservation Desktop Web (ARDW) minutes.

What equipment do you need?


_ A computer, laptop or tablet.
_ A high-speed internet connection (> 1MB).
_ The Google Chrome browser or alternatively the Microsoft
Edge browser.
_ An Amadeus login (LSS), organization ID (IATA code) and
password.

© 2024 Amadeus IT Group SA

You might also like