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A - Assignment Demonstration

The document analyzes a cupcake vending machine (ATM) system that allows customers to purchase cupcakes 24/7 from various locations in the US. The system aims to increase sales and flexibility for Sprinkle Bakery while reducing workload for employees. It describes the stakeholders, offerings, device interactions, touchpoints, transactions, and technologies used in the cupcake ATM system.

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26 views

A - Assignment Demonstration

The document analyzes a cupcake vending machine (ATM) system that allows customers to purchase cupcakes 24/7 from various locations in the US. The system aims to increase sales and flexibility for Sprinkle Bakery while reducing workload for employees. It describes the stakeholders, offerings, device interactions, touchpoints, transactions, and technologies used in the cupcake ATM system.

Uploaded by

AB
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 18

2023-2024

ASSIGNMENT 1
Tutorial on the Analysis of
Existing Communication Systems

Sunday, 27th August 2023


Khadijah Al Khuwaitem, Nur Fadhilah, Amal Alkhayyal, Akela Alsadiq
SELECTED CASE

Cupcake
Vending
Machine

27th August 2023


SYSTEM DESCRIPTION

The cupcake ATM is a high technology machine that was inspired


from bank ATM to provide the fastest possible service to the
cupcake's customers, the ATM works 24/7 which remove all the
limitation for the customers who wants to get cupcakes out of
the working hours

Service Owner: Location:


Category: Sprinkles USA, different cities
Food industry Cupcakes

27th August 2023


SYSTEM DESCRIPTION

27th August 2023


SYSTEM STAKEHOLDERS
AND OFFERINGS

Sprinkle Bakery
Customer
Bakery Employees
Increasing Providing Reducing
sales options work load

Popularity Increasing
for using flexibility and
technology accessibility

27th August 2023


SYSTEM STAKEHOLDERS
AND OFFERINGS

Sprinkle Bakery
Customer
Bakery Employees
Increasing Providing Reducing
sales options work load

Popularity Increasing
for using flexibility and Does it?
technology accessibility

27th August 2023


SYSTEM STAKEHOLDERS
AND OFFERINGS

Sprinkle Bakery
Customer
Bakery Employees
Increasing Providing Reducing
sales options work load

Popularity Increasing
for using flexibility and Does it?
technology accessibility

27th August 2023


DEVICE CONTEXT ANALYSIS
Macro Scale

27th August 2023


DEVICE CONTEXT ANALYSIS
Micro Scale

27th August 2023


DEVICE SEMANTIC ANALYSIS
Form, Controls and Interaction

27th August 2023


DEVICE SEMANTIC ANALYSIS
Form, Controls and Interaction

27th August 2023


DEVICE SEMANTIC ANALYSIS
Form, Controls and Interaction

27th August 2023


SYSTEM TOUCHPOINTS

Sign

Entrance Path

Device Package
27th August 2023
SYSTEM TOUCHPOINTS

Sign

Entrance Path

Device Package
27th August 2023
SYSTEM TRANSACTIONS
Physical, financial, information and emotional flows

Product information and options

Selection and decisions


Information

System Cupcake cost Customer


(Output) Financial
(Input)

Cupcake

Physical

Excitement

Emotional

27th August 2023


USED TECHNOLOGY

27th August 2023


USED TECHNOLOGY

What is the
issue here?

27th August 2023


ALL CLEAR?

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