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‘Who is a tourist?’: A critical review

Scott McCabe
Tourist Studies 2005; 5; 85
DOI: 10.1177/1468797605062716

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article ts
‘Who is a tourist?’ tourist studies
© 2005
sage publications
A critical review London,
Thousand Oaks and
New Delhi
Scott McCabe vol 5(1) 85–106
DOI: 10.1177/
Sheffield Hallam University, UK 1468797605062716
www.sagepublications.com

abstract This article discusses the concept of the ‘tourist’ within tourist studies. It
critiques the conceptual category of tourist in recent literature on typologies of
tourists and tourist experiences. Although greater understanding of the tourist has
been identified as one of the principal research issues for tourism research, the focus
is on types and forms of touristic experience rather than uses of the concept of
‘tourist’ as a lay category, thereby taking for granted its function within a wider
cultural discourse of holidaymaking and travelling. The article raises questions
concerning the construct ‘tourist’ and discusses the implications of such ambiguities
for theory and empirical analysis of interview data on tourist experiences. This
discussion reviews the literature on tourist experience and typologies, a discussion of
the use of the concept of ‘tourist’ as a members’ category, and proposes a tentative
clarification of the issues as a basis from which to direct future empirical research
questions.

keywords human action; identity; language; tourist experience; typologies

‘A friend visiting relatives in Barbados said they didn’t understand why he wanted to
go and lie on the beach like a dumb tourist’ (Gwyn Topham, The Guardian, 3 June
2005).

Introduction
Being a tourist must be a pretty miserable existence. In a whole range of con-
texts, tourists are portrayed as second-class citizens. As the quote above ably
demonstrates, local residents at destinations appear to think that the activities of
tourists are fatuous, lazy and plain ‘dumb’. Similarly, in the academic study of
tourism, tourists have been represented in an overwhelmingly negative light and
often in critical or sociological studies in deference to more ‘superior’ forms of
travel, such as backpacking. Unpacking the differences in types and forms of
tourist has become a central theme in tourist studies (e.g. Dann, 1999).
However, conventional notions of touristic behaviours and attitudes are begin-
ning to be challenged.The most recent developments in these elaborations have 85

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86 tourist studies 5:1
noted a shift to more postmodern conceptualizations of tourist experience. In
a useful recent review of the conceptual development of tourist experience
research, Uriely (2005) identifies that:
four developments emerge: a reconsideration of the distinctiveness of tourism from of
everyday life experiences; a shift from homogenizing portrayals of the tourist as a gen-
eral type to pluralizing depictions that capture the multiplicity of the experience; a
shifted focus from the displayed objects provided by the industry to the subjective
negotiation of meanings as a determinant of the experience; and a movement from
contradictory and decisive academic discourse, which conceptualizes the experience in
terms of absolute truths, toward relative and complementary interpretations. (p. 200)

However, in all the recent developments in theorizing about tourist experience

a surprising omission has been a reflection on the use of the term ‘tourist’ as an
everyday, lay concept constructed and deployed purposely to convey meanings
about social activities and social actors. The academic study of tourist experi-
ence in emphasizing the subjective and negotiated meanings as a determinant
of tourist experience appears to have given up on Urry’s (1990/2002) central
quest to understand contemporary social mores as reflected through an analysis
of tourist behaviour. Instead, theory has favoured a position based on relativist
and existential knowledge of social subjects’ experiences. I argue that in focus-
ing on subjectivities, tourist studies have overlooked the importance of the
wider social discourse of tourism in shaping and defining individuals’ versions
of their experiences. In direct consequence, empirical interpretations of tourists’
talk have tended to make truth claims which cast doubt on the claims made
about the nature of tourist experiences.The focus of this study is an analysis of
the way in which the term ‘tourist’ is imbued in contemporary understandings
with a culturally derogative and negative connotation and a discussion on how
that cultural discourse impacts upon theoretical and empirical debates on tourist
experience.To develop this line of thinking requires a critical discussion of prior
research on analyses of tourist types and experiences, to highlight the differen-
tiation between this research and an examination of the theoretical concept of
a ‘tourist’ and its practical (lay), constructed and situated use by ordinary mem-
bers of society in interview, or ethnographic research settings.This article argues
that ‘tourist studies’ has emerged without an appropriate level of reflective atten-
tion given to the use of the term ‘tourist’ by interview subjects in research
studies. It proposes that the term ‘tourist’ is used as a concept to convey mean-
ings about social life and activities within the context of wider social discours-
es. This lack of attention to the language used by tourists to describe their
activities and those of others has continued despite the current resurgence of
research into aspects of the tourist experience (Wang, 1999; Wickens, 2002;
Uriely, 2005) and the language and narrative aspects of tourism (Jack and
Phipps, 2005; Jaworski and Pritchard, 2005). It is argued that recent research has
focused on disaggregating types and forms of touristic behaviour, or on under-
standing ideographic meanings behind touristic consumption, derived largely

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 McCabe Who is a tourist? 87

from interview data thereby disregarding the discursive functions of practical

language used by tourists in their accounts; the contextual settings of such lan-
guage use; and the value and validity of data derived in such discursive settings
as a mechanism to interpret ‘real’, underlying, subjective meanings, thus disre-
garding fundamental Cartesian arguments.
This article proceeds from the notion that while there is no denying the
ontological reality of tourism as a phenomenon, similar certainty cannot be
claimed for the concept of a ‘tourist’. Indeed it may reasonably be argued that
‘tourists’ do not in fact exist at all outside of the conceptual definition created
by Hunziker and Krapf so long ago as a ‘person who travels outside of his nor-
mal environment for a period of more than 24 hours’ (Mathieson and Wall,
1982: 1). I aim to demonstrate that there is ambiguity surrounding its use as a
concept able to describe, explain and account for such diverse human behav-
iour associated with leisure travel.There appears to be little correlation between
typologies of ‘tourist’ and the actual category constructions of tourist experi-
ences used by tourists. It is perhaps more worthwhile to explore the contested
practices of tourists’ uses of the construct ‘tourist’ compared with other con-
structions of travel experience in interview or interaction settings (such as trav-
eller, backpacker etc.), to enable deeper and more productive analyses of the
practical methods in which categories of activity and people’s behaviour are
developed by interviewees or ethnographic subjects to create meaningful
accounts of their lives in relation to contemporary social discourses. A focus on
this ‘work’ would enable tourist studies researchers to propose that members’ use
of such constructs is purposeful, partisan, and oriented towards a particular sit-
uated context.
Critically, sociological studies of the tourist appear to be overly reductionist,
do not extend far enough in a theoretical and empirical engagement with
tourists’ taken-for-granted use of language in interview accounts or in natural-
ly occurring interaction. Researchers of tourists tend to treat culturally embed-
ded, flexibly deployed and ideological language (of interviews specifically) in a
largely unproblematic and disinterested way as a means to gain access to under-
lying meanings and identities of the speakers. Such realist accounts conflate con-
structivist interpretations of touristic experience with the cultural and
interactional context in which all interaction is situated thereby disregarding the
fundamental debate ongoing in the social sciences on such interpretations of
empirical data (see Potter and Weatherell, 1987; Billig, 1995; Baker, 1997;
Schegloff, 1997, 1998; Silverman, 1997;Weatherell, 1998; Potter, 2005). It is con-
tested here that tourists’ lay use of terms, in which they categorize, classify or
otherwise label people and leisure travel activities, is never neutral or meaning-
less. People talk about their holidaying/travel/tourist experiences (and those of
others) in reference to social/cultural discourses of holidaymaking and social
life. People classify their own behaviour in relation to that of others and use
terms and categories in specific occasioned ways. In disregarding the inherent
contextuality of tourists’ talk, a shadow is cast over the reliability of empirical

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88 tourist studies 5:1
research into tourists’ experiences. The following section reviews the develop-
ment of theorizing the ‘tourist’ and touristic experiences as the predominant
mode through which the construct ‘tourist’ has been elaborated.

The tourist experience

Early theoretical development of the study of the ‘tourist’ focused on identify-
ing and defining the nature of the experience of tourists. In so doing, theorists
tended to define these experiences in broad relation, or opposition, to other
types of experience. Cohen (1972) first began to develop the idea of ‘the soci-
ology of international tourism’ based on a fourfold typology of tourist experi-
ences: the organized mass tourist, the individual mass tourist, the explorer and
the drifter. Up until that point tourists had been conceived as a largely homog-
enous group. Cohen argued that the main differentiating factor consisted of the
degree of familiarity/strangeness sought or experienced by people in a contin-
uum of types of touristic experiences (p. 177), despite tourism being a ‘messy’
phenomenon. Cohen (1974) then developed this analysis of the variability of
touristic experience and asked,‘who is a tourist?’ (p. 527). He observed that the
study of tourism accepted the unreflective, commonsensical stereotype of a
tourist which led him directly to link together typificatory concepts with roles
and experiences, proposing a range of tourist roles with common characteris-
tics such as permanency, voluntaryness, direction, distance, recurrence, and pur-
pose of trip.
Cohen (1979) later went on to propose a fivefold phenomenological typol-
ogy of tourist experiences rooted in the concept of the ‘centre’ (p. 180), in cos-
mological imagery, the point at which heaven, earth and hell meet. Turner
(1973) pointed out that the centre need not be the geographical heart of the
life-space of the spiritual community.The spiritual centre of the modern indi-
vidual is their society, and conformity to society’s pressures creates tensions and
dissatisfactions which are taken care of through ‘tension management’ (Cohen,
1979: 181), techniques that include leisure and recreation activities. These,
Cohen argues, are not part of ‘real’ life, but are more akin to ‘finite provinces
of meaning’, a Schutzian concept linking meaning structures and types of
experiences (Berger and Luckmann, 1966; Schutz and Luckmann, 1974).
Tourism is then the leisure/recreational experience par excellence in that it
enables a temporary escape from the centre, which nevertheless remains of
peripheral significance.Tourism was conceived as a reversal of everyday activ-
ities but in itself is devoid of meaning. However, if tourism became central, the
individual would become deviant (Cohen, 1979: 181). At one end of the spec-
trum of experiences, Cohen proposed, is the ‘recreational’ mode. The recre-
ational tourist is attached to the centre of their own society, not alienated from
it, and will aim to ‘recreate’ as a form of escape from the strains and stresses that
attachment to the conformity of that centre creates. With the recreational
tourist there is little quest for authenticity.The ‘diversionary’ mode of tourism

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 McCabe Who is a tourist? 89

is where the individual is not attached to the centre of their own society, life is
monotonous and ‘meaningless’ and tourism provides an alternative to the bore-
dom and routine of their own society but without any meaning itself. It is
therefore purely diversionary. The third mode is the ‘experiential’ type. The
experiential tourist is alienated from their own centre, is aware of their own
alienation, and actively seeks meaning and authenticity in the life of others, or
tourism. However, experiential tourists remain aware of their ‘otherness’ (p. 188)
and therefore aware of their rightful place within their own society. In the
‘experimental’ mode of tourism, the individual does not adhere to the centre of
his or her own society and looks for alternatives in many different forms. Finally,
in the ‘existential’ mode of tourism the individual is completely alienated from
their own society, seeks an alternative to it, embraces the other beyond the
boundaries of their own world, and turns it into their ‘elective centre’ (p. 190).
The existential tourist is deeply concerned with the authenticity of their
experiences. Cohen (1984) founded his analysis of touristic types out of critical
reading of Boorstin’s (1964) critique of American’s participation in themed
attractions,Turner’s (1973) application of the idea of a ‘liminal’ separation from
society and MacCannell’s (1976) poststructuralist analysis of tourist experience.
Despite a long process of critical debate, these foundational theories still influ-
ence researchers in tourism studies.
Later researchers positioned themselves in a more sympathetic relationship to
their subjects. Gottlieb (1982) argued for an ‘emic’ view of authenticity,
bemoaning Cohen’s and MacCannell’s view that tourist experience can be
‘meaningless’, or based on ‘false consciousness’ and that research should ‘proceed
from the premise that what the vacationer experiences is real, valid and fulfill-
ing, no matter how “superficial” it may seem to the social scientist’ (p. 167).
Gottlieb makes method an issue of her critique of MacCannell and Cohen, and
takes the viewpoint of social and symbolic anthropology and the language of
tourists themselves to argue along the Turnerian lines of tourism as ‘inversion’
(pp. 168–70).According to Gottlieb,Americans invert their class-based everyday
and work roles on their holidays to become ‘peasants for a day’ or ‘Queen (King)
for a day’ (p. 173), depending on the class of person and type of holiday they
select.The two polar types represent respectively dissolution or accentuation of
the social hierarchy, whereby higher-class individuals seek to invert to lower-
class experiences, and the lower- to middle-class individuals seek to accentuate
their status to a higher class and expect preferential treatment. Lett (1983) in an
anthropological study of charter yacht tourism in the Caribbean, particularly
the British Virgin Islands, uses the Turnerian notion of liminality coupled with
the ludic aspects of play to describe how the yachters invert their everyday roles
and their behaviour becomes more playful – a free activity without material
interest. Wang (1999) argues that MacCannell’s notion of ‘authenticity’ in rela-
tion to tourist experiences conflates the authentic experience of a ‘real’ world
out there with the concept of a ‘real’ self, what Selwyn (1996) argues is the dif-
ference between ‘cool’ and ‘hot’ authenticity. However Wang (1999) takes his

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90 tourist studies 5:1
critique further as he argues that some touristic experiences require no authen-
ticity of the types discussed earlier, so it is necessary to distinguish between
objective, constructive and existential authenticity.These are differentiated thus:
Unlike both objective and constructive (or symbolic) authenticities which involve
whether and how the toured objects are authentic, existential experience involves
personal or intersubjective feelings activated by the liminal process of tourist activi-
ties. In such a liminal experience, people feel they themselves are much more authen-
tic and more freely self-expressed than in everyday life, not because they find the
toured objects are authentic but simply because they are engaging in nonordinary
activities, free from the constraints of the daily.Thus, analytically speaking, in addition
to objective and constructive authenticities, the existential authenticity is a distinctive
source of authentic experiences in tourism. Unlike the object-related case which is
the attribute, or the projected attribute, of objects, existential authenticity is a poten-
tial existential state of Being which is to be activated by tourist activities. (pp. 351–2)

There are many different possible authenticities in the existential authentic

tourist experience, the complexity of which should not be understated. Hom
Cary (2004) deals with the tourist as ‘subject’ as opposed to the complexities
of the dichotomous divisions between treatments of the subject with those of
the leisure-class subjectivities of tourism. She argues that objective analyses
have not recognized the gap between tourist experiences and representations
of those experiences. Hom Cary does this through an analysis of representa-
tions in narratives:
… the tourist moment, which conditions a spontaneous instance of self-discovery and
communal belonging. It is a moment that simultaneously produces and erases the
tourist-as-subject, for at the very instant one is aware of and represents oneself as
‘tourist,’ one goes beyond ‘being a tourist’.This double movement of constitution and
dissolution represents the temporary end to the MacCannellian search for authentic-
ity for the ‘tourist’ perceives to have gotten beyond touristic representation, as well as
to have gone beyond the tourist-as-subject. (p. 63)

In framing her analysis in the context of touristic narrative, Hom Cary draws
together the fundamental link between conceptualizing ‘the tourist’ as subject
and language but does not go far enough in recognizing the fact that ‘the
tourist’ is a product of cultural discourse construction.
Simultaneously, tourist experiences have often been distinguished in relation
to the expectations and behaviours of different groups. Pearce (1982) thus
described the differences in behaviours between tourists and backpackers.
However, such binary distinctions between tourist types have also been sub-
jected to greater depth of analysis. Uriely et al. (2002) argue that despite the fact
that the study of backpacking has grown up around a notion that such behav-
iour is a distinct and homogenous category which is separate from and distin-
guished by mass tourism, this is not the case as there are different forms of
backpacker tourism and there are consequently many different ways in which
tourists essentially doing the same thing cannot be categorized as being the

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 McCabe Who is a tourist? 91

same ‘type’ of tourist. The authors define the differences between institutional
forms and tourist types as:
Forms refer to visible institutional arrangements and practices by which tourists
organize their journey: length of trip, flexibility of the itinerary, visited destinations
and attractions, means of transportation and accommodation, contact with locals, and
so forth.Types refer to less tangible psychological attributes, such as tourists’ attitudes
toward fundamental values of their own society, their motivations for travel, and the
meanings they assign to their experiences. (p. 521)

This is not to suggest that they are unrelated.There may be a tendency of groups
belonging to a particular ‘type’ of behaviour to choose a particular ‘form’ of
institutional arrangement.The authors draw upon Cohen’s typology as the basis
for their discussion in relation to ‘types’ of backpacker and on Cohen’s (1972)
analysis of ‘forms’ of institutional arrangements as an indicator of ‘forms’ of
behaviour. As such we know quite a lot about what backpackers have a ten-
dency to do, how they spend their money and what they expect and how they
are motivated.What we know less about is how they construct their behaviour
in a way that achieves certain things, such as identity construction and mainten-
ance, or equally, how such experiences affect them. In elaborating non-
institutionalized forms of tourism, Uriely and colleagues argue that it is more
heterogeneous and less distinct from conventional mass tourism, yet there is still
a lack of clarity as to whether this non-institutional tourism should be classed
as a type or form of tourism and how such classificatory systems help to devel-
op an understanding of other touristic forms of activity.
Although the authors go on to note that Cohen realized that people may
have different motives from one trip to the next or even within the same trip,
this is also not a new approach to conceptualizing motives. Pearce (1982) argued
much the same in the concept of the travel career ladder but this notion did not
begin to attain widespread sociological acceptance until authors such as Urry
(1990/2002) argued that ‘post-tourists’ were able to reflexively and actively cre-
ate for themselves a range of touristic experiences within the same trip.
Postmodernists emphasize subjective and negotiated characteristics over more
reductionist and rigid notions, tending to focus more deeply on the nature of
tourist roles, experiences, meanings and attitudes. Jacobsen (2000) notes for
example that vacationers wish to distinguish themselves from other travellers.
He identifies that that is not a new concept: ‘I’ve heard many friends in full
touristic swing say that they don’t want to mix with tourists, not realizing that
even though they don’t mix with them, they are just as much tourists as the oth-
ers’ (Marquez, 1984: 11, cited in Jacobsen, 2000: 285). Jacobsen draws on
Goffman’s role theory as his basis for an empirical study of Mediterranean char-
ter vacationers, asking them how they see themselves in relation to attitudes
towards other vacationers.The idea of an ‘anti-tourist’ attitude is placed within
the context of the expected or perceived shallowness of experience of place
within traditional tourism, a tendency to condemn superficiality of experience

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92 tourist studies 5:1
– typified by brief stops in each place. This is what Jacobsen defines as the
‘touristic role’. The concept of anti-tourist roles, or role distance, is used to
describe individuals who are attached and committed to a role but who wish to
distance themselves from the identity that accompanies it (Goffman, 1961: 110).
In this conception, roles seem to challenge a sense of identity and individuality
for people, so role distance becomes a means of maintaining a feeling that indi-
viduals’ experiences are distinct from all the other occupants and players of a
role. Role distance therefore ‘constitutes a wedge between the individual and
the role, between doing and being’ (Jacobsen, 2000: 286). Jacobsen argues that
the notion of setting one’s own activities apart from those of others might be
something connected to status, akin to Bourdieu’s analysis of ‘distinction’: ‘it is
often assumed that many anti-tourists believe that the possibilities of experi-
encing something authentic and typical are inversely proportional to the num-
ber of tourists present in an area’ (p. 287). This suggests a nostalgic attitude –
when good tourist experiences only happened in the past. Role distance may
also then be understood as a ‘response to the difficulties of being heroic or
unique in the era of popular travel – especially in areas or settings where the
newcomer regularly is considered a new number in a row’ (p. 288).
However, in commenting upon the differences between the tourist and the
traveller, Jacobsen argues that the essential difference is that the latter does not
necessarily display anti-tourist attitudes, thus arguing that tourists can be differ-
entiated specifically by this attitude:
This study, in brief, attempts to identify some dominant characteristics of vacationers
who express an anti-tourist attitude: that is, those who have some measure of disaf-
fection from and/or resistance against, the typical, traditional or common tourist role
or who feel that being perceived as a tourist may carry a social stigma. (p. 289)

However, it is the premise of this article that not all tourists inevitably display
such attitudes and that all travellers, whether package tourists or long-term
backpackers have a natural tendency to identify their own experiences as
unique and authentic. However, without wishing to be considered unnaturally
reductionist it is not possible also to say that all people all of the time will
inevitably and predictably construct their activities and tourist experiences as
anti-touristic. The extent to which people feel that they must construct their
experiences in such a way will inevitably depend upon the context in which
the respondents are asked to account for their behaviour. What McCabe and
Stokoe (2004) have argued is that there is a tendency to construct one’s own
experiences in relation to, contrasting with, or in distinction to, those of others.
Such ‘contrasting work’ is a natural and intrinsic feature of accounts for behav-
iour. If we do not ask for an account these features may not be evident.
Therefore it is necessary to really take care in making assumptions based upon
such findings.
The problem with survey-based approaches to this subject is that such meth-
ods necessitate a superficial reading of the issues.The complexity of the subject,

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 McCabe Who is a tourist? 93

dealing as it is with the perceived nature of a social construct, means that the
nuanced ways in which people describe and account for their own behav-
iours/experiences/attitudes and contrast those of others is lost. Despite this,
Jacobsen’s study adds usefully to the debate since it draws on previously unavail-
able studies within Europe as well as highlighting the necessity of analysing
accounts of experience within a ‘role’-driven conceptual framework. Tourist
roles can be classified and categorized by ordinary people in society. Perhaps in
part these conceptualizations are driven by observed behaviours of others con-
trasted with their own experiences; perhaps also partially these roles are devel-
oped out of a common social understanding about the social currency ascribed
to these roles/behaviours. Certainly another issue for which Jacobsen’s study is
interesting is that it does not take a reductionist approach. We can argue that
some people in society are quite happy being classified and categorized as
tourists, although the argument presented here is that tourists are more likely to
identify their own experiences and activities in more preferable or non-offensive
categories like vacationer or holidaymaker than specifically as ‘tourists’.
Wickens (2002) in a deep analysis of tourist experience based on a similar
analysis of Goffmanesque touristic ‘role types’ in the context of package tourists
to Greece argues that five categories of tourists can be observed.Although these
descriptions of behaviours are used to develop apparently meaningful sub-
categories of behaviour, there is no sense of permanency to these categoriza-
tions, even though the data was collected over five years, and so she asks, how
do such sub-categories exist in other destinations? Will people in these groups
remain fixed within these roles in different circumstances? Partially this is
answered by an application of Goffman’s ‘role’ theory: roles are situated actions
and activities, and Wickens argues that through descriptions of what people do
and her observations over a long period of time, these roles do exist and peo-
ple do exhibit more meaningful experiences to their activities than previously
suggested in tourism studies. Wickens argues that Cohen and MacCannell
scripted tourist experiences in a heavily institutionalized way – rather like a
prison experience – but that while recognizing that at the level of the profane
the tourist experience may contain many institutional and scripted activities, on
another level people have more ‘sacred’ and individually free and meaningful
experiences/motives.This is an important distinction, but one in which we also
get no sense of the relationship between roles and identity.
Wickens draws on Schutz’s (1938/1972) elaboration of ontological security
and the knowledge of surroundings, a ‘strangeness/familiarity’ dichotomy which
shapes our experiences of new places. This is the most powerful distinction in
categorizing the social world. Using Goffman and Giddens to interpret her
analysis, Wickens makes a fundamental error in not recognizing the situated
production of talk as interview findings on which to base her analyses of touris-
tic roles:‘However, it has some conceptual precision only if applied in the con-
text of social interactions … All social interaction is situated interaction –
situated in space and time’ (Giddens, 1991: 86; see also Wickens, 2002: 86).

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94 tourist studies 5:1
Wickens (2002) argues that although people can show commitment to a role,
they can also act uncharacteristically or ‘go out of role’. She argues that by opt-
ing to choose package tourism experiences, her subjects display role commit-
ments she describes as ‘three fundamental feeling states (escape from everyday
life, pursuit of pleasure, and ontological security)’. Despite this commitment,
tourists are observed to step out of this institutionalized role and attach him- or
herself to one of the five types, described thus:
For instance, the Heliolatrous type wants and expects sunny climates, clean beaches;
the Cultural Heritage type expects to experience the Greek culture/hospitality; the
Shirley Valentine type seeks a holiday romance; the Raver desires sexual adventure;
and the Lord Byron wants to be treated by the hosts as a special guest and to become
involved in the lives of hosts/friends. (p. 847)

Time is an important factor here, as institutional forms of tourist are constrained

by the limited amount of time they have to achieve certain things.What is inter-
esting in Wickens’s analysis is that there is a recognition of the inherently local-
ly managed and constructed nature of tourist experiences. In championing the
autonomy of the tourist in flexibly interpreting their own experiences as mean-
ingful, and non-institutionalized, Wickens appears to argue against the struc-
turalist position but this is limited by an adherence to structuralist ideology in
conceiving the tourist experiences identified.
Uriely et al. (2002) find similar challenging notions of flexibility in the sub-
jective ways through which tourists account for their experiences in the con-
text of backpacker interviews (as well as informal interviews in situ with
non-travellers). In their study however, these tourists described the activities and
experiences of others in a largely positive light. However, the authors overlay
Cohen’s categories of experience (the five modes described earlier) onto the
findings of the interviews. By taking a decidedly reductionist approach to the
analysis of the data, the authors similarly take the emphasis away from the sub-
ject of the language used by the interview participants. However, their study also
threw up some similarities with those mentioned previously:
Nevertheless, the findings indicate that form-related practices shared by backpackers
also function as major elements of their discourse and ideology, through which self-
differentiation from the image of the conventional mass tourist is highly valued.
Specifically, the backpackers develop attitudes that approve of and respect those who
fully comply with the form-related attributes, which signify their identity … On the
contrary, those who deviate from these norms are considered ‘fake’ or ‘not serious’.
An interesting indication of this approach is that many tend to downplay the parts of
their trip during which they did not follow these form-related codes of the back-
packing ideology.This pattern of behavior was clearly illustrated in the interviewees’
accounts regarding visits to popular attractions. In this context, almost all emphasized
their attempts to avoid destinations that are ‘too touristy’. (p. 534)

In many ways, this study reported similar interaction work going on in inter-
view accounts that McCabe and Stokoe (2004) recently reported. Respondents

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 McCabe Who is a tourist? 95

tend to play down the activities and experiences which might be deemed inap-
propriate or not fitting the way they want to project themselves as ‘good’
tourists to the interviewer. This is a most important and fascinating aspect of
these accounts, yet this reflexivity is unacknowledged by many of the studies
reviewed earlier. In place of a reflexive approach, many researchers in this field
prefer to abstract out meanings and intentions which could be considered
beyond the limits of their data. For example, Uriely and colleagues go on thus:
‘the justifications supplied by interviewees for attending popular attractions sug-
gest that form-related attributes, even when violated, function as codes of
behavior that signify the backpacker’s identity as the opposite of the image of
the conventional mass tourist’. Despite this the authors do conclude by saying
that ‘finally, it is argued that the findings presented in this paper are enough to
place doubt on the implicit inclination to couple together indistinguishably
external practices and internal meanings and to assume that tourists who behave
similarly also share the same motivations and meanings’ (pp. 534–5).
Implicitly, it seems that many researchers into the tourist experience find
similarities in the ways their respondents construct their own activities in rela-
tion to those of others.The cases above cover the spectrum of types: backpack-
ers, day visitors and package tourists.Another important factor here is that such
constructions do appear to be cross-cultural. In a variety of study contexts,
interviewing a range of people of different cultural contexts, doing essentially
different activities, including day visiting, package touring, or long-stay inde-
pendent backpacking, these studies seem to argue that participants use similar
approaches to construct their own activities in contrast or in relation to those
of others in interview situations, perhaps indicating that such positioning ‘work’
within interview situations is a relatively stable feature of talk about touristic
activities. If this is the case, then the categories or terms used by interview
respondents to describe these activities – ‘tourist’, ‘backpacker’, ‘holidaymaker’,
‘traveller’ – need to be taken more seriously and at a conceptual level.
Galani-Moutafi (2000) asked whether there is any real difference between
the experiences of ethnographers, travellers and tourists. In this most interest-
ing discussion of the travel experience, this author argues that, in essence, each
type of visitor looks for the same thing: a search for the self in the reflection
of the experience of the other. It appears that in many differing contexts and
cultures of subjects, many authors agree that tourist experience is complex and
constructed in interaction. It appears that across a number of different studies,
using different methods in different cultural contexts, interview subjects, or
research participants construct their activities and/or experiences in contradis-
tinction to others.As such this is an interesting issue to pursue, as it appears that
the construct ‘tourist’ is deployed as a rhetorical apparatus. One example of
how terms can become appropriated and deployed in a public discourse has
recently been made by O’ Shaughnessy and O’ Shaughnessy (2002) in the con-
text of a discussion of marketing, rhetoric and the public discourse of ‘hedo-
nism’ and ‘consumerism’:

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96 tourist studies 5:1
‘Consumerism’ and ‘hedonism’ are part of a rhetoric of reproval and reprobation,
suggesting that selfish, irresponsible pleasure seeking has come to dominate life.
These terms do not have a definitive and primordial meaning but are loose concep-
tual bundles covering multiple diverse phenomena.They are, or have become, rhet-
oric – and politicized rhetoric at that. They are not exact terms but emotionally
resonant rhetorical brands conscripted in an ideological war. But they affect attitudes
to marketing as a social force in equating the simple desire for acquisition with
greed. What is perhaps important is not so much the meaning of terms like ‘hedo-
nism’ and ‘consumerism’ as the dominant public idea of what they mean. We have
come to see them as anathematizing all those values that, at least at the level of pub-
lic discourse, we hold dear. They have become a convenient shorthand for multiple
and diverse threats. (p. 528)

The same arguments can be raised in relation to the construct ‘tourist’. The
word ‘tourist’ is not an ossified, megalithic container of ‘primordial meaning’ but
precisely a concept, an ideological, moral and political construct used to achieve
interactional goals. The following section aims to provide some examples of
how the concept of a ‘tourist’ is used outside of interview data to illustrate how
it is a politicized and rhetorical device.

Unpacking the ‘tourist’

In order to develop the argument about the use of the construct ‘tourist’ further,
it is necessary to provide some practical examples of different situations in which
it is used outside of interview data. Naturally occurring interaction data are often
difficult to obtain, however, the Internet allows access to written forms of inter-
action data which are ‘unaffected’ by a research interest and researcher–partici-
pant interactions. This is fundamental since this article has argued that the
researcher–participant interaction context necessarily encumbers the participant
to orient in a specific way to the demands of that setting.The following exam-
ples were culled from a discussion board posted on Michael Palin’s website ask-
ing ‘Are you a tourist or a traveller’? (see www.palinstravels.co.uk/).This type of
question is perhaps fairly common. O’Reilly (2005) used a similar discussion
forum on the travellers’ website BootsnAll.com from 1999 in a recent discussion
on narrativity and identity in backpackers discourses.
Michael Palin is a member of the British comedy group Monty Python, and
has since found international fame for his travels. His website details some of
these travels and also contains a discussion forum.The forum on the tourist or
traveller debate is relatively old. The dates reveal that this has been left on the
website since 2003. As the data are freely available through the Internet there is
no specific need to anonymize them but names have been removed from the
examples given below.The following highlights some aspects of the construct-
ed nature of the concept ‘tourist’:
Traveller any day. A tourist wears a knotted hanky, goes on about jacuzzis, faints at
calamari and goes nowhere without an English-speaking guide (and only then to

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 McCabe Who is a tourist? 97

the tourist places). Think Shirley Valentine and I give you your tourist. Rule for a
good hol: go off the beaten track, get to know the locals (follow them into the inter-
esting bars but be a bit careful), ask lots of questions, use local transport, eat local
food and never, ever, ever, ever, ever, wear a knotted hanky. Got that?
Grrrrrreeeaaatttt then.

This quote reveals how the role and experience of the tourist is scripted by
this respondent. In stating that he is a ‘traveller any day’, the participant effec-
tively states an identity position for himself, but then rather than describe or
account for the reasons why he is a traveller, he prefers to describe his con-
struction of a tourist behaviour. A tourist must look a certain way, wearing a
‘knotted hanky’, talking about certain things such as ‘jacuzzis’, acting in spe-
cific ways in specific contexts ‘fainting at calamari’, ‘going only to tourist
places’. McCabe and Stokoe (2004) have argued that tourists construct iden-
tities for themselves in relation to places, and that ‘tourist places’ have describ-
able features which allow people to be categorized as belonging to them by
virtue of the types of behaviour people exhibit in them and/or the physical
characteristics of the places visited. What is striking about this particular
extract is the culturally specific and historically rooted construction of a
‘tourist’ apparel and behaviour. Knotted handkerchiefs are reminiscent of an
almost bygone age of British seaside tourism, and tastes in British cuisine have
surely moved on to an extent that few people might be shocked to see cala-
mari on a menu. And also worth discussion is the ultimately gendered way in
which a ‘tourist’ is epitomized by the participant as a female film character,
thereby begging a contrast for the traveller to assume a masculine stance. Since
the participant to the discussion has positioned himself as a traveller, there are
some features described which can be said to indicate what differentiates a
traveller behaviour from a tourists behaviour. These are described as ‘getting
off the beaten track’, ‘getting to know the locals’, ‘asking lots of questions’,
‘using local transport’, ‘eating local food’. This entry in the discussion board
may have the quality of a pastiche but it reveals much about how ‘tourists’ are
constructed in contrast to travellers through the use of features of behaviour
and experience. There are myriad ways in which such contrasting work can
be achieved. A later entrant onto the discussion board notes the following:
‘travrlling [sic] and tourism are completely different. I would always regard
myselk [sic] as a traveller, because I like to experience the countries I go to
rather than have a “home away from home”. I go on trips not holidays’.
According this participant ‘travel’ and ‘tourism’ are entirely different. Each is
then differentiated on the basis of ‘experiences’ – a traveller likes to ‘experi-
ence the countries’ whereas in tourism the desire is to experience ‘home away
from home’. Different categories are used and in this instance the differenti-
ation is made between ‘trips’ and ‘holidays’, which are synonymous with ‘trav-
el’ and ‘tourism’. ‘Trips’ connote a journey to experience a place, whereas
‘holidays’ connote a less meaningful experience of place.
This is further highlighted in the following entry onto the discussion board:

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98 tourist studies 5:1
I consider myself a traveller.To me being a tourist means that you only go sightsee-
ing, without experiencing the people or the flair of the place/country you are visit-
ing. And that’s not why I go there. Wherever I travel I live by the motto: when in
Rome, do as the Romans do! A true traveller embodies that motto and never aban-
dons it!!

In a similar way to the first posting discussed, this participant firstly states that
(s)he believes her/himself to be a traveller and then tells the reader what a
‘tourist’ means – rather than describing what they actually do, or what places
they have experienced. In both previous examples, the contrasts made by the
participants indicate a qualitative difference in terms of the nature of intercul-
tural exchange and contact. This is made the sole point of contrast in the fol-
lowing entry:‘travellers embrace the cultures and enviroments [sic] of the places
they go to and tourists just destroy them’. Here, travel is constructed as an atti-
tude to people and places. ‘Tourists’ are constructed to represent a destructive
and malignant, uncaring and irresponsible presence upon cultures and places.
This difference in the qualitative experience of cultures and places is a strong
theme of the postings. The last of these examples encapsulates how places
become identifiable according to the ‘types’ of people who visit them:
In my opinion, you can distinguish a traveller from a tourist very easily.A Tourist feels
extremely insecure when they venture away from the postcard sellers and the ‘holi-
day rep’, where a true Traveller will wish to explore a region’s real culture and cus-
toms. I categorize myself as a Traveller and believe that you can test yourself by simply
asking yourself which of the following is most attractive, a week in Benidorm or an
independent voyage around Indo-China?

In some cases however, there is doubt expressed by the postings, and such post-
ings can be analysed similarly for the type of work they achieve. Some partici-
pants express uncertainty, such as the following example: ‘I sometimes wonder
what I am! When I go to places I do like to see the well-known sights and
places, so I guess I am a tourist. However, I also like to go to lesser known places
and go off the beaten track, so I presume that makes me a bit of a traveller’.And
this posting:
I ended up answering ‘What?’ for lack of a better choice. I would like to think that
I’m both a traveller and a tourist.Travellers see more than tourists do, and go to places
tourists don’t necessarily get to. On the other hand, I’d hate to miss some of the sites
traditionally seen by ‘Tourists’. You can travel to Egypt, but would you skip the
Pyramids?

‘Tourist’ places are constructed as the ‘well-known sites’, the ‘Pyramids’ in Egypt
are given in the second case as an example of a ‘tourist’ site which would not
be classed in the same way as the previous example gave of Benidorm. Places
and activities are constructed in a seamless way by participants but they can be
infinitely variable. In any of the above, the ‘tourist’ is constructed in an extreme-
ly negative and/or morally inferior sense and this is epitomized by the final

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 McCabe Who is a tourist? 99

posting on this aspect of the discussion:‘who would want to be a tourist? They

are the lowest form of being’.
This is a good question, who indeed would want to be a tourist or admit to
being one.Are there any circumstances in which it is possible to admit to being
a ‘tourist’ and not encounter the universal opprobrium of society? The answer
is yes, and these examples provide some instances of this work.This can be used
in a sense of knowing that although it is wrong, there is no choice, and that to
be able to achieve the morally correct status of traveller is something to be
aspired to: ‘I am sadly a tourist but I live in hope that one day I will become a
traveller’. Or constraints of family life dictate the type of construction possible:
I’m a tourist who I have to say gets pretty fed up with the attitude of some ‘travellers’.
We are not all able to take off and spend time ‘off the beaten track’ as we have other
commitments such as family and work. I hope when my children are grown and I am
able fix my own itinery I do not become as self-righteous as some of the travellers
whose posts (and books!) I have read.

Or simply out of downright resistance to all the previous loaded and ‘self-
righteous’ postings: ‘happy to be just a tourist’.
It is not only in the context of these discussion boards that the term ‘tourist’
is used. In some cases the term has a neutral or non-rhetorical meaning. The
term is used in the context of country entry visa category so in this sense, all
non-migratory or business travel is classified as ‘tourist’. However, the use of the
term ‘I am a tourist’ can then be used in a politicized way, such as in an example
of a story of an American whose marriage to a Japanese national does not entitle
him to residency status in Japan (see http://www.tabunka.org/newsletter/
tourist.html). The use of ‘I am a tourist’ in this instance is not necessarily
linked to any ideological position on the nature of a tourist experience.
However, the use of the term tourist in this context does connote a sense of
impermanence, difference, foreignness, otherness, temporariness which
accords with the dominant cultural discourse of the meaning of the concept
of a ‘tourist’ as discussed above.
In some cases, to construct oneself as a ‘tourist’ in interactional settings can be
used in a more positive way, particularly in interactions with local people when
abroad. When I was on a visit to New York I was walking around the Upper
East Side when I was stopped and asked the direction to a place by a man driv-
ing a car and my reply went something like as follows: ‘I’m sorry, I’m a tourist
here myself. I can’t help you’.The use of the term ‘tourist’ in this type of con-
text where both protagonists might be presumed to be outsiders (since both
lacked knowledge of the place) and are therefore on a similar footing, can be
viewed as non-derogative.The use here is not intended in any self-deprecating
or negative way, it is used merely to highlight the position of the speaker as not
having relevant knowledge. However, as this is one of the key ideological char-
acteristics of a ‘tourist’ – someone who doesn’t know about the place or culture
– this is perhaps the most appropriate category in such an interactional setting.

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100 tourist studies 5:1
While there are instances in which it is possible to construct oneself as a
‘tourist’ in either a neutral or unnegative sense, the overwhelming evidence
from both the examples of ‘found’ data and the literature suggests that ‘tourist’
is a negative and derogatory term. It is used in the context of the Internet dis-
cussion board mentioned earlier, at least largely to contrast with other, more
morally acceptable, types of activity, such as travelling.Travelling is perhaps per-
ceived as such a subjective and identity-rich category that to actually expose
one’s activities and experiences and categorize them as a traveller’s experiences
is to open oneself up to great risk of attack and/or ridicule from more experi-
enced or widely travelled travellers. In this sense, to describe oneself as a trav-
eller in contradistinction to a ‘tourist’ is a safer option and achieves the same
positioning work. Generally it appears to be morally unacceptable to position
oneself as a ‘tourist’, since ‘tourists’ are constructed as being responsible for many
ills associated with global neoliberal politics such as cultural erosion, environ-
mental degradation and gratuitous and passive mass consumption.Although this
analysis has been limited, it hopefully highlights the unlimited possibilities
which are available through a shift in focus away from an effort to understand
experiences and towards an effort to understand what people achieve by
deploying concepts like ‘tourist’ in their constructions of themselves and the
activities of others.

Tourist studies and cultural processes

It is now over 30 years since Cohen’s (1974) landmark paper proposing a four-
fold typological categorization of touristic experience was published in the
Sociological Review. In the intervening years, touristic forms have undergone a sea
change within the context of globalization, concomitant with theoretical shifts
towards postmodern conceptualizations of tourist experience (Urry,
1990/2002; Meethan, 2001; Uriely, 2005). Leisure travel has continued to grow
in volume and intensity as increased socio-economic and technological mobil-
ity in many regions of the world has facilitated demand for international trav-
el, despite recent political turmoil (WTO, 2004). Such has been the frenetic
pace of change in the intervening generation after Cohen’s article appeared that
it has been argued that the dichotomous explanatory frameworks in tourism
theory are breaking down (Franklin and Crang, 2001). Concurrently, theories
of touristic experience have evolved to develop deeper and more meaningful
conceptualizations (Wang, 1999; Carr, 2002), to incorporate new interdiscipli-
nary accounts for tourism activity, including the shift to discourse witnessed in
the wider social sciences (Moore, 2002).
One example is that tourism activity is now recognized as being crucially
linked to identity in many nuanced ways: in the context of national identity
(Palmer, 1999, 2005); social identity and biography (Desforges, 2000; Elsrud,
2001); theoretical concepts of self (Wearing and Wearing, 2001) and in the
context of members’ language practices (McCabe and Stokoe, 2004). This

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 McCabe Who is a tourist? 101

empirical and theoretical work has contributed to the development of funda-

mental advances in rethinking the impact of tourism on people’s lives in mod-
ern societies. Particularly strong among this work has been the notion in
postmodern accounts that there is a de-differentiation between the conceived
discrete spheres of life, work and leisure, the mundane and extraordinary, con-
vention and transgression, quotidian reality and touristic reality (Lash and Urry,
1994; Rojek, 1995; Rojek and Urry, 1997).The ‘post-tourist’ (Urry, 1994) play-
fully and knowingly participates in or transgresses against the expected role in
the increasingly staged tourist space (Edensor, 2001). Edensor (2001) argues that
tourism is a complicated and polysemic performance and that tourists similarly
perform diverse meanings ‘dramatizing their allegiance to places and kinds of
action’ (p. 71), mapping out varying identities, in an either unreflexive, taken-
for-granted way or as displays of ‘calculated intentionality’ (p. 71). The stage-
managed and shaped nature of touristic experiences within sites, by managers
and interpreters, guidebooks and other media, prescribes the performance of
tourists thus:‘tourism is constituted by an array of techniques and technologies
which are mobilized in distinct settings. Thus when tourists enter particular
stages, they are usually informed by pre-existing discursive, practical, embodied
norms which help to guide their performative orientations and achieve a work-
ing consensus about what to do’ (p. 71).
Given these great advances in theorizing, it is now timely to investigate the
practical means through which tourists orient to these discourses in their inter-
actions within and about tourist experiences, and how such language is linked
to members’ wider concerns in everyday life and particularly their identity con-
structions. There is now a need to emphasize and develop the socio-linguistic
and the discursive approaches to tourist talk to uncover the meanings of terms
and categories deployed in the quotidian language of ordinary people, or that
of interview data. For while there is much emphasis on the language of the
meta-narrative in tourism (Morgan and Pritchard, 1998), semiotic interpreta-
tions of what’s ‘real’ (Bruner, 1994), the narrative function in tourism (Jack and
Phipps, 2005), and increasingly sophisticated interpretations of the tourist expe-
rience (Kontogeorgopoulos, 2003; Hom Cary, 2004), surprisingly there is little
research on tourist social interaction. Such concepts as ‘tourist’ are also social
constructs – culturally embedded, dynamic, continuously constructed and
inflected.They are flexibly deployed categories in situated interactions, and thus
provide rich potential for developing knowledge of how tourists construct and
define their experiences. It is necessary to ask, how does the construct ‘tourist’
as a members’ category accord with what appears to be a conceptually fixed,
stagnant, moribund academic category of ‘tourist’ in the literature? How do
interview respondents orient to identity through their accounts of their own
experiences and those of others (Perakyla and Silverman, 1991)? How do
people deploy certain categories in among the multitude of available categories
to describe their activities? And how does that create deeper knowledge of
people’s concerns to present themselves as individuals in interview situations?

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102 tourist studies 5:1
How does such interaction relate to members’ concerns and wider sociological
analyses of the postmodern condition? As Moore (2002) recently argued in the
context of a discursive psychology of tourism:
Discursive approaches are thus ideally suited to answer questions about how tourists
‘negotiate’ the tasks of being tourists, since they highlight acts and strategies that
not only accomplish ends, but also help to redefine those ends spontaneously … On
the one hand, it can explain individual differences and dynamic and responsive flex-
ibility, and yet also the commonalities of tourist action. On the other hand, it can
do so without appeal to an individualistic and privatised account of human psy-
chology. (pp. 52–3)

Within sociology and social and discursive psychology we are offered the
methodological means (theoretical approaches and methodological toolkits) to
develop powerful analysis of tourists as both social and also individualistic
beings.This turn to discourse is advocated and necessary since it is proposed that
we are still no closer to understanding how tourists see themselves and their
activities as meaningful aspects of their lives despite a great mass of theoretical
and empirical work in relation to the tourist experience. On the one hand this
is a problem with the tourist experience itself: tourists are notoriously difficult
to pin down in the act of being a tourist (Graburn, 2002), and although there
are great interdisciplinary leaps being made in theorizing the nature of touris-
tic experience (Erb, 2000) there is still a desire on the part of researchers in the
field to develop reductive theories of touristic experiences, with the ultimate
aim of developing a comprehensive theory of the tourist. In other words the
‘tourist’ as ‘construct’ has yet to be fully discussed or explained.

Conclusion
This article has argued, despite great developments in the theoretical debate on
the meaning of tourist experiences, that the empirical research upon which
these developments rests often overlooks the situational and discursive practices
which underpin the use and deployment of terms, concepts and categories in a
lay sociological theorizing. In other words, ordinary members of society in ori-
enting their talk to particular contexts of interview situations reflexively employ
concepts which reflect dominant cultural ideologies.The study argued that the
use and deployment of the term ‘tourist’ in talk and social interaction, as iden-
tity category (Sacks, 1992), makes available for analysis a whole new range of
other topics outside of the immediate concern with tourist experience. By
reorienting sociological research in tourism to the rhetorical and discursive
practices found within interview and other linguistic data, it is possible to
analyse the ways in which individuals orient to predominant cultural discours-
es. In fact tourist talk is perhaps one of the most interesting and fundamental
frames of discourse through which to analyse contemporary social mores and
moral concerns. It is also possible to reframe theory away from ever more

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 McCabe Who is a tourist? 103

sophisticated (but no more explanatory) conceptualizations of tourist experi-

ence, towards a more nuanced theorization of the ways in which travel activity
connects with social identities at a deeper level.
Continually we seek in tourism studies to identify the ‘real’ meaning of
tourist experiences, to classify and clarify the experiences of people engaged in
travel without recognizing the rich and deep ‘real’ interpretations that stare us
in the face of the interaction data we find. People engaged in tourism activi-
ties do so for a purpose, such is the meaning producing nature of tourist
experiences.We can all relate to that. But to suggest that people out there are
the ‘real’ tourists is wrong. People don’t want to be associated with negative,
morally suspect, activities and so will do anything to construct their activities
in a meaningful and ‘serious’ way. I’m not a tourist – get me out of here! Tourists
do similar things when asked to account for their activities.They contrast those
activities with others and they do this to warrant their own activities and align
themselves with others – not tourists.They do this in a cross-cultural way, such
is the strength of the negativity of the construct tourist. This should inspire
tourism researchers to focus much more on the features of the interaction data
they acquire, and shift the focus on understanding inner worlds, towards the
focus on practical achievements. To draw on another cliché, tourists do exist,
although not as we know them. In fact we just don’t recognize that the terms
and constructs used by tourists in their talking about tourism activities and the
activities of others as problematic and rich in meanings, and to develop a
meaningful engagement within the sociology of tourism with tourists, we will
have to recognize the cultural and interactional contexts in which we engage
with our subjects.

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scot t mccab e is a senior lecturer in the Centre for Tourism and Cultural Change at
Sheffield Hallam University, UK. Having completed a doctoral thesis in 2000 which
focused on the practical methods employed by tourists in interviews of their experiences
of day visits, utilizing an ethnomethodological/CA approach, he has published a num-
ber of critical articles on tourist experience and language issues in tourism. His research

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106 tourist studies 5:1
interests are in place–identity relationships, language and communication in tourism,
qualitative research in tourism, the nexus between tourism and everyday life, and shift-
ing notions of touristic experiences of places. Address: Centre for Tourism and Cultural
Change, School of Sport and Leisure Management, Sheffield Hallam University, Howard
Street, Sheffield, UK. [email: [email protected]]

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