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The document provides personal and employment details of Robyn Rooks including her name, contact details, education history and past work experience in roles such as an executive personal assistant and customer service roles.

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evangeliquebell64
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14 views

Test

The document provides personal and employment details of Robyn Rooks including her name, contact details, education history and past work experience in roles such as an executive personal assistant and customer service roles.

Uploaded by

evangeliquebell64
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PERSONAL DETAILS:

 Name + Surname: Robyn Rooks


 DOB: 11/10/1993
 Cell NO: 078 246 0430 (H) 021 593 5208
 Email Add: [email protected]
 Phy Add: 56 14th Avenue Factreton 7405
 Sex: Female
 Dependants: 1 (02/08/17)
 Lang: 1ST – Eng & 2ND – Afr
EDUCATION:
 School: Buren High School 2007 – 2012 (Matriculated)
 Position: RCL 2011-2012 (Representative Council Learner)
 Subjects: English (1ST Lang) Afrikaans (2ND Lang)
Life Orientation History
Business Studies Economics
Maths Literacy

EMPLOYMENT HISTORY:
Haak Fourie Snyman – Chartered Accountants (June 2016 - Current)
Executive Personal Assistant/ Administrator/ Secretarial support:
- Working with senior, managerial and directorial staff members to provide administrative support
- Diary management, booking meetings, act as a point of contact and responding to emails on behalf
of the Partners
- Running personal errands for the Partners
- Travel management & travel claims
- Booking of events, accounting seminars and staff events.
- Dealing with debtors, creditors and SARS payments.
- Assisting accounts and tax department, drafting of all invoices.
- Dealing with Master of the High Court and advertising of Estates in the Independent Newspapers.
- Typing of Legal documents for clients.
- Filing and seeing to clients at front desk
- Field all incoming calls on office main line, Office Support, Petty Cash, managing cleaning staff
duties, time and attendance and ordering of all office stationery/procurements and booking couriers
- Managed and collated all staff attendance and all leave types
- Recruiting of accounting clerks / Assisting with onboarding of new accounting clerks
- Worked daily in Microsoft Office: Word, Excel, Outlook and zoom

Reference:
 Ms VR Gouvias (C) 061 638 1234 (O) 021 424 7346 – Partner
Reason for wanting to leave – In seek of a job with better career growth opportunities.
……………………………… – Seeking to work in a different industry.
RCS (July 2013 – May 2016) Permanent as of 01 Nov 2014
Customer Service Inbound Agent: (July 2013 – March 2014)
- Dealing with card related queries.
- Following proper steps within the company’s boundaries making sure all customers are assisted
with outmost best service.
Customer Service Administrator: (April 2014 – November 2015)
- Assisting with inbound request
- sending customer documents that has been requested
- assisting with walk in clients on a daily basis
- dealing with call escalations from inbound agents
- doing telephonic and face to face interviews
- assisting with management, team leader queries, sales representatives and key accounts
managers.
Business Insurance Administrator: (December 2015 – May 2016)
- Compiling reports using data from various business systems updating business trackers timeously
- Collating team stats and recording to line managers, assisting with adhoc administrative functions
- Telephonic employment checks and employment letters
Reference:
Nuraan Samsodien (W) 021 597 4000 – Customer Service Manager
Reason for leaving – Got a better job offer and increase in earnings

Columbia Sportswear Company (October 2010 – May 2013)


Casual Sales Assistant: (October 2010 – May 2013)
- Assisting Customers
- Working on POS, stock controller and doing daily banking
Reference:
Ethan Du Plessis (C) 078 399 1549 – Regional Manager
Reason for leaving – store closed down
Get Graphic: (March 2010 – September 2010)
Casual Sales Assistant: (March 2010 – May 2010)
- Assisting Customers
- Working on POS, stock controller and doing daily banking
Reference:
Samantha Abrahams (C) 082 392 4548 – Store Manager
Reason for leaving – store closed down
TO WHOM IT MAY CONCERN
I believe that I have gained extensive and valuable experience. I am able to relate well
with diverse people and have managed to build excellent client relationships and instil
confidence in the services, which I marketed.
I’m a deadline driven and proactive individual, with a logical approach to challenges as well as an exceptional
leader who can develop and motivate others to achieve targets through creative management talents.

I am a self-starter who is equipped with the qualities of patience and perseverance. I am


committed to the goals I set for myself and I am driven to achieve these goals.
I believe that my education and experience gained thus far well-equipped me with the
necessary skills and expertise for the position of responsibility.

I am keen to gain the position offered which will afford me job satisfaction and the
benefits which I desire.

My skills are:
o Creativity
o Management
o Decision making
o Communication
o Reconciliations
o Data capturing
o Good Communication Skills
o Good Problem Solving
o Strategic planning
o Attention to detail
o Analytical thinker

Kind Regards
Robyn Rooks

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