Review Questions

Web Course Communication Skills (100 Marks)(60 minutes)

I. Answer questions 1 to 32 by circling the most appropriate answer from among the choices
given below. For questions 33 to 45, answer in a word or two. (45 marks)

1. Which of the following statement is true for a resume?

A. “If I have a perfect resume, that job is mine.” B. To get positive results in interviews it is
important to get the resume written by professionals. C. There is no such thing as the perfect
resume. D. Writing the perfect resume is more important than giving a good performance in the
interview.

2. According to ________ “It usually takes more than three weeks to prepare a good impromptu speech.”
A. Napolean Hill B. Norman Vincent Peale C. Mark Twain D. Robert Frost

3. While preparing for the interview, it is very important to ______.

A. Know the company B. Know the salary C. Know the number of vacancy
D. Know the male female ratio in the interview panel.

4. Interview questions related to extracurricular activities are basically asked to assess the candidate’s
potential for ___________.
A. Communication Skills B. Goal-setting C. Leadership D. Coping with stress

5. The interview-question, “What made you choose your major?” is asked to assess ___________.
A. Academic qualifications B. Motivation and Goals C. Leadership qualities
D. Communication Skills.

6. Employers will ___________ if you ask intelligent questions about the position, the company
and the product.
A. Get angry B. React favourably C. React unfavourably D. React violently

7. Which of the following for a job-interview is never excusable?

A. Forgetting to carry the resume B. Late arrival C. Dropping something due to nervousness
D. Not saying thanks while leaving

8. During the interview, if you are offered something to eat or drink, it is better to ________.
A. accept the offer B. politely decline C. take for eating/drinking later D. ask for your favourite
choice

9. You should have your hair cut _____________ before the interview.
A. one month B. a couple of days C. one hour D. none of the above.

10. The word “sangfroid” implies ___________.

A. Singing in high pitch B. Speaking fluently C. Being cool in trying circumstances
D. Losing temper during difficulty

11. The best way to identify a natural leader is by conducting _________. A. Interview B. Group
Discussion C. Debate D. Oral Presentation

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12. Which of the following is a leaderless activity?
A. Public Speaking B. Interview C. Debate D. None of the above

13. Conflict resolution skills is an important trait for success in __________.

A. Interview B. Group Discussion C. Debate D. Oral Presentation

14. Identify the least important element in a modern business letter:

A. Date B. Signature C. Identification Marks D. Subject

15. Identify the most important element in a modern business letter:

A. Attention line B. Salutation C. Body D. Enclosure

16. Choose the right way in which “TO” is punctuated in a letter: A. To, B. To-- C. To D. to

17. Choose the right way in which “YOURS SINCERELY” is punctuated in a letter:
A. Yours Sincerely B. Yours sincerely C. Your’s sincerely D. yours sincerely

18. Which of the following is correct if you are nervous while delivering a public talk?
A. You should apologize for being nervousness B. You need not apologize for being nervousness
C. You should not give a talk if you are nervous D. You should not look at the audience if you are
nervous

19. A newspaper article on photography contains special words that are understandable for only
professional photographers. We can say that the article is full of _________.
A. Cliches B. Scientific language C. Jargons D. Sesquipedalian words

20. If you use ______________ for data collection for your report, the feedback may not be effective due
to its unrepresentative information.
A. Personal observation B. Telephone interview C. Questionnaire E. Personal Interview

21. “Acknowledgements” is part of the ____________ of a report.

A. Front matter B. Back matter C. Main body D. None of the above

22. “Abstract” is part of the ____________ of a report.

A. Front matter B. Back matter C. Main body D. None of the above

23. “Glossary” is part of the ____________ of a report.

A. Front matter B. Back matter C. Main body D. None of the above

24. “Conclusions” is part of the ____________ of a report.

A. Front matter B. Back matter C. Main body D. None of the above

25. “Appendices” is part of the ____________ of a report.

A. Front matter B. Back matter C. Main body D. None of the above

26. ______________ is essential if the report exceeds ten pages.

A. Table of Contents B. Bibliography C. Copyright notice D. Appendix

27. Unless your report is short, you need not combine _______________ with “Conclusions.”
A. Bibliography B. Index C. Recommendations D. Illustrations

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28. ____________ contains a list of technical words used in the report and their explanations.
A. Index B. Conclusions C. List of illustrations D. Glossary

29. In ___________ the entries are in alphabetical order and cross-referenced.

A. Index B. Bibliography C. References D. Glossary

30. If the number is small, the items in ____________ are explained in footnotes.
A. Index B. Table of Contents C. Appendices D. Glossary

31. The contraction of pupils indicate ____________.

A. Interest B. Enthusiasm C. Boredom D. Passion.

32. Listening is the ____________ part of communication.

A. Sending B. Medium C. Receiving D. Feedback

33. As far as job opportunities are concerned, the actual problem in our country is not that of
unemployment but of _____________________.

34. Nervousness in interviews or public speaking situations are helpful since it produces a substance
called ___________ in the body and increases the energy level.

35. In the U. S., interview questions concerning marital status or plans and whether or not you have a
boyfriend or girlfriend, are _________.

36. Successful interview is a conversation between __________.

37. A _________ is literally a description of an event carried back to someone who was not present on the
scene.

38. If you close your letter with a phrase containing a present participle (e.g., Hoping to hear from you
soon) you should add ______ .

39. You should avoid _______ in business letters and job application letters because it conveys an
impression of poor planning.

40. In terms of style, the most striking feature in the sentence, “Marry Ann Evans is George
Eliot’s nom de plume,” is the use of _________________.

41. A report is a piece of communication and can be considered successful only if it produces in
the reader the ___________.

42. Shilpa always avoids direct eye-contact while talking to her boss Shankar. This non-verbal behaviour
need not mean that she is a dishonest woman because she may be a _____________________ person.

43. In non-verbal communication, the study of the use of space, distance and nearness is called as
____________.

44. In non-verbal communication, the study of touch is called as __________.

45. Who wrote The Expression of the Emotions in Man and Animals ? ____________________.

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II. Answer the following questions (46 to 62) in a sentence or two. The marks are indicated at the end of
each question in brackets.
46. Beneath the hundreds of possible questions an employer can ask, the one basic question that underlie
all the rest is _____________________________________________. (2)

47. While the main concern of employers is to select the right person for the right job, the discreet
choice they make is between _________________ and _________________. (2)

48. Write any two things that you are not supposed to do while taking a personal interview towards data-
collection for your report. (2)
1.___________________________________________________________________________________

2. ___________________________________________________________________________________
49. What are the three primary dimensions identified by Meharabian for interpreting non-verbal cues? (3)
1._______________ 2.________________ 3. __________________

50. What are the three “Cs” one should bear in mind while interpreting non-verbal cues? (3)
1._______________ 2.________________ 3. __________________

51. Mention any three challenges to the study of non-verbal communication. (3)
1.________________________________________________________________________________

2. ________________________________________________________________________________

3. ________________________________________________________________________________

52. Point out any three functions of non-verbal communication. (3)

1.___________________________________________________________________________________

2. ___________________________________________________________________________________

3. ___________________________________________________________________________________

53. The three most important aspects in interviewing for a position is to _______________, ___________
and ____________________ effectively for the interview. (3)

54. Clothing, cleanliness, and grooming are the appearance features that we can change. But three of the
appearance features that we cannot change are _________, ____________, and _________. (3)

55. Mention any three questions that you need to ask while evaluating the material that you want to use
for your report. (3)

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1.___________________________________________________________________________________

2. ___________________________________________________________________________________

3. ___________________________________________________________________________________

56. On an American Resume you may choose whether or not to include your ______________,
_______________, ______________, etc., whereas, in an Indian Biodata you generally include them. (3)

57. Mention any four significant points that you need to follow while using illustrations in your report. (4)

1.___________________________________________________________________________________

2. ___________________________________________________________________________________

3. ___________________________________________________________________________________

4. ___________________________________________________________________________________

58. What are the four components of Effective Communication? (4)

1.______________________ 2.____________________ 3. ___________________4. _______________

59. What are the two factors by which the need for Appendices are decided: (4)
1.___________________________________________________________________________________

2. ___________________________________________________________________________________

60. Write a bibliography entry using the information given below: (6)
In 1964, a book entitled “A Short Guide to English Style” was published in London by the Oxford
University Press. The author of the book is Mr. Alan Warner. It is an “ELBS Edition.”

61. Convert the above bibliography entry as a footnote reference. The pages consulted are from 38 to 40.
(4)

62. Name the six basic facial expressions (3)

1._________________ 2.__________________ 3. ___________________

4.__________________5. __________________6. ___________________