Thinking and Decision
Thinking and Decision
There is an implicit assumption that humans are rational, and that thinking and
decision-making is guided by reason. It turns out that rationality is a rather large,
and possibly erroneous, assumption about human behaviour.
The key idea is that people do not always make rational decisions, in part
because thinking is sometimes guided by intuitive 'rules' that may frame a
problem too narrowly.
Bounded rationality
The problem is that while rational decisions might be ideal, the reality is that
rationality is often limited or constrained by a variety of circumstances, some
environmental, and some most certainly cognitive. It is not always possible for
individuals to make the reasonable decision in a given situation, because of
various limits on rationality, including:
Any thought process or any decision is ultimately limited by how many chunks
or ideas a person can bounce around in their working memory, while working
through a problem or making a decision. In theory, someone who has a higher
working memory capacity might have an easier time making more complex
decisions, because they can process more ideas at once.
The basic idea is that working memory limits whatever information is currently
available, and therefore individuals cannot always compute the optimal
decision, because not enough information is accessible (March and Simon,
1958, as cited in Hastie and Dawes, 2010).
You are walking home, late at night, after watching a movie at a friend's
house. The street is dark, and dimly lit. Around the corner, the shape of a large
man appears. He is tall and strongly built, and is walking straight towards you,
carrying a metallic, black object in his hands. Your heart starts beating hard in
your chest, and you brace yourself for the worst.
Just as you are about to make a break for it, the man steps under a street lamp,
and you get a better view. You notice that he is dressed in the uniform of an
office worker, and the metallic object in his hand was just a cellphone. Calming
yourself down, you tell yourself that he must have been working late at night at
the office, and is probably on his way home, just as you are. Your heart starts
slowing down to its regular pace.
What sort of thinking caused you to be afraid at the sight of the stranger, then
later on decide that there was nothing to worry about? Nobel prize winner
Daniel Kahneman devoted his life to researching how people think and make
decisions. His research led to the dual process theory of thinking. According
to Kahneman, there are two distinct modes of thinking: fast, automatic thinking,
and slow, deliberate thinking. To see these two systems in action, try out the
activity below.
Try It Out
2. What is 10 x 10 = ?
3. John enjoys listening to classical music and solitary walks in nature. John
has always been rather introverted and detail oriented. As a child, John spent
much of his time reading books. Do you think John is more likely to be a
librarian or a business owner?
4. What is 17 x 14 = ?
5. A bat and a ball costs $1.10 in total. The bat costs $1 more than the
ball. How much does the ball cost?
Now, think about how you answered these questions. Were you able to answer
some of the questions instantly? Did other questions require more
deliberate thinking and effort before you knew the answer? Which questions
did you answer with fast thinking, and which required slow thinking?
Write 5 bullet points about the correlation between the two memory models
(MSM and WMM).