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Functions - Summary

The document outlines various communication phrases for: 1. Requesting and responding to requests, expressing lack of understanding and asking for clarification, complaining and apologizing. 2. Asking for and giving opinions, agreeing and disagreeing. 3. Expressing regret, asking for and giving advice, expressing certainty and uncertainty. 4. Expressing and responding to good and bad news, and making suggestions. Precise phrases are provided under each category to demonstrate how to communicate effectively for different situations.

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30 views

Functions - Summary

The document outlines various communication phrases for: 1. Requesting and responding to requests, expressing lack of understanding and asking for clarification, complaining and apologizing. 2. Asking for and giving opinions, agreeing and disagreeing. 3. Expressing regret, asking for and giving advice, expressing certainty and uncertainty. 4. Expressing and responding to good and bad news, and making suggestions. Precise phrases are provided under each category to demonstrate how to communicate effectively for different situations.

Uploaded by

abdessa1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Communication: summary

I. Request :
Making request Responding to request
 Can you open the door?  Of course/ with pleasure.
 Will you open the door?  Sure./ No problem.
 Would you open the door?  Certainly
 Could you open the door?  Sorry, I can’t
 would you mind opening the door?  I ‘m afraid I can’t
 Do you mind opening the door  I’d love to, but I can’t.

II. Expressing lack of understanding and asking for clarification :


Expressing lack of understanding Asking for clarification
 I didn’t understand  What do you mean ?
 I can’t understand  Could /can you be more explicit ?
 I don’t quite follow you  Would you clarify/explain that , please ?
 I ‘m not sure I got your point  I wonder if you could say that in a different
 I can’t get your idea/ I beg your pardon. Way.

III. Complaining and Apologizing :


Making a complaint Accepting a complaint and Responding to apology
apologizing
 Sorry to say this, but you………….  I ‘m sorry but this will  Never mind
 I’ve been patient long enough, never happen again.  It’s ok
but………….  I ‘m really sorry, (we  Forget about it
 Sorry, I have a complaint about will arrange this).  Don’t worry about it
………….  I do apologize.  Don’t mention it.
 I’m afraid I’ve got a complaint  I can’t tell you how  Apology accepted.
about……….. Sorry I am.
 I want to complain about…………

IV. Asking for and giving Opinion :


Giving opinion Asking about an opinion
 In my opinion …………  What’s your opinion about ….. ?
 I think ………../ for me …/ to my mind …….  What do you think about ….. ?
 It seems to me that……………  Are you for or against ?
 To be honest, …….  Do you think that…….?
 Personally speaking ,……………  What are your views about …… ?
 As far as I am concerned , I …………..

V. Agreeing and Disagreeing :


Agreeing with an opinion Disagreeing with an opinion
 I agree with you (100%)  I disagree with you (100%)
 You are absolutely right ( 100%)  I partially disagree with you (50%)
 That’s true (100%)  I ‘m afraid you are wrong (100%)
 I partially agree with you (50%)  I don’t think so (100%)

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VI. Expressing Regret :
Expressing regret Examples
(He immigrated to Spain , he suffered from racial abuse,
now he regrets it ) :
 If only + sbj + had + past participle  If only I had not immigrated
 If only I had stayed with my family

 Sbj + wish + sbj + had + past participle  I wish I had not immigrated
 I wish I had stayed among my family

VII. Asking for and giving Advice :


Asking for advice Giving advice
 What should I do ?  If I were you , I would………….
 What do you think I should do ?  You should……………/ you shouldn’t ….
 What would you do if you were in my place?  You ought to ……….. / you oughtn’t to ……
 What do you advise me to do?  I advise you to ……
 Why don’t you ……..

VIII. Certainty and uncertainty :


Expressing certainty Expressing uncertainty
 It must be ……………….  I am not certain / I’m uncertain
 I am certain  I am not sure
 I am sure  I am doubtful
 I do believe that …………………….  It might be…/ It could be …..
 Certainly / undoubtedly/ definitely.  I doubt that.

IX. Expressing and responding to Good and Bad News :


Expressing good news Responding to news
 I ‘ve got some good news to tell you :  Great news !
 You / I succeeded in the exam  Congratulations!
 Happy to hear that/ That sounds exciting.
 Fantastic ! / that’s great./

Expressing bad news Responding to bad news


 I ‘ve got some bad news :  That must be awful.
 My /your son had an accident  Oh dear !/ My goodness!
 My deepest sympathy is with you
 My heart is saddened by that
 I am really sorry to hear that.

X. Making Suggestions :
Making suggestions

 Let’s … +(verb)
 What about … +(verb+ing)?
 I suggest … +(verb+ing)
 Why don’t you … +(verb)?
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