Defect Log ITS-TP009I1.

Company Confidential
Amendment history
Version Date Author Reviewed by Approved by Nature of change
Data Issue
Setup
Knowledge
New
Requirement
Network issue/Non issue
 Feb-22
New
High Medium Low SR Total
Requirement
Finance 14 8 84 0 106
SCM 0 0 35 0 35
Hyperion 2 14 0 16
Property/PN 0 30 0 30
HRMS 1 0 34 0 35
Payroll 2 0 21 23
Fusion Talent 8 4 12
EAM 0 0 9 0 9
DBA 0 1 24 0 25
DMS 1 0 1
27 10 255 0 0 292
Resource Names Location Role
David Badugu Offshore EBS Developer
Sreenu.Ramachendruni Offshore EPM Consultant
Venkatkrishna.Devina Offshore EBS Developer
Kiransasi.Jetti Offshore OBIEE/OBIA
Amit Jaitly Offshore OAF Consultant
maheedhar.pasupuleti Offshore DBA/Sysadmin
Chinna.Nancharayya Offshore HR/Payroll
pawan.nanwani Offshore Fusion Talent
Navinkumar.Rudra Offshore EAM Consultant
Iris Kwakwa Onsite HR/Fussion Taleo
Monalisa Tenge Onsite Finance Consultant
Sibusiso.maphalala Onsite DBA
Ronnie Nemukondeni Onsite Payroll
Ryno Moolman Onsite Microsoft
Jaco Campher Onsite Microsoft
Henro Moolman Onsite Microsoft
Simphiew Shabala Onsite IBM
kaizer Tsosane Onsite IBM
Lebehamang Lehata Onsite Microsoft
Tshepo Mathiba Onsite Microsoft
Mpho Ratshirumela Onsite Microsoft
 Severi
Defect Found Date Defect Description Module
ty
Low
4-Feb-22 CE
INC000863085 Bank statement line recon error investigations
INC000863085 Bank statement line recon error - (SR opened Low
4-Feb-22 for data corrpution diagnostics and action plans on TST and CE
DEV)
Low
4-Feb-22 Patch Testing on TST instance Patch.29884368:R12.PN.C and CE
Patch: 24582303:R12.CE.C
AP Invoice Age Analysis - Meeting with FInOps Snr manager Low
8-Feb-22 on clearing paid invoices and long outstanding unpaid AP
invoices
Ap Invoice age analysis working through pln to clear with AP Low
8-Feb-22 AP
clerks to action on PROD
INC000865835: TASK0096612: Nedbank bank Statements Low
18-Feb-22 missing - (investigations point to no files , server issue CE
reported to networks) files to be retireved from archives and
reprocessed
RITM0049826 : SCTASK0120835 : Please assist with the Low
18-Feb-22 bank statement which are missing from 14 February 2022 on CE
the CE Interface table. (same issue as INC000865835) - files
to be retireved from archives and reprocessed
TASK0096702 has been assigned to you. Parent Incident: Low
21-Feb-22 CE
INC000866083 - SBSA - call bank to resend missing files
INC000863085 Bank statement line recon error - (SR opened Low
4-Feb-22 for data corrpution diagnostics and action plans on TST and CE
DEV)
INC000865820 RMB statements (investigations point to no Low
18-Feb-22 files , server issue reported to networks) files to be retireved CE
from archives and reprocessed - also Appsolve investigating
additonal files spawned by pay run
Ap Invoice age analysis working through plan to clear with AP Low
18-Feb-22 clerks to action on PROD,2/18 dummy pay run on prod for AP
1st batch of identifed supplier invoices
8-Feb-22 Billing lines in error on interface AR Low
INC000865993 /TASK0096679:GRJ Unbalanced Recon - Low
8-Feb-22 CE
Work in progress
INC000866629 Error on Statement import - missing bank Low
21-Feb-22 CE
codes
Low
INC000863085 Bank statement line recon error - (SR
4-Feb-22 opened for data corrpution diagnostics and action plans CE
on TST and DEV)
Ap Invoice age analysis working through plan to clear with AP Low
25-Feb-22 clerks to action on PROD ; work on next supplier bulk AP
clearing
25-Feb-22 REQ0091496 Revennue interface errors AR Low
Low

4-Feb-22 INC000863085 Bank statement line recon error - (SR opened CE

for data corrpution diagnostics and action plans on TST and
DEV) solution provided to test with user for sign off
 Low
1-Mar-22 GL
GL Security Errors on Jnl upload
Low
1-Mar-22 CE
INC000863085 Bank statement line recon error
3-Mar-22 REQ0091709 Airport update on sundry Billing AR Low
REQ0091762 Month (billing errors, interest run, Low
4-Mar-22 AR/AP/CE
exceptions,AP Close guidance with new supervisor)
4-Mar-22 REQ0091778 AODB Updates AR Low
4-Mar-22 Web ADI Upload errors GL Low
REQ0091809 Very urgent , push lines on the excel Low
7-Mar-22 spreadsheet to AR, for this o month end, assign call to AR
Monalisa
8-Mar-22 Tiger Eye INC000870080 AR Low
8-Mar-22 RITM0050537 -Completing Trx with CC error AR Low
9-Mar-22 Billing Errors - 2039 on interface wont be billed PN/AR Low
9-Mar-22 RITM0050637 interface errors AR Low
10-Mar-02 AP PO Report Recon for Corporate AP Low
REQ0091968 AP Invoice noy pulling through in payment Low
10-Mar-22 AP
batch
Low
11-Mar-22 INC000871109 AP Exceptions Report - clean up before year AP
end
Low
14-Mar-22 REQ0091766 Project Costing Journal error - jnl template PC
downld errors
15-Mar-22 REQ0092157 - PC jnl not uploading PC Low
Low
15-Mar-22 Transaction not sweeped on the GL Account number 710604 GL/CE
(RMB) bank account.
Low
15-Mar-22 FA/PC
REQ0092175 Capitalisation error
Low
15-Mar-22 CE/GL
SCTASK0122954 Transaction not sweeped on GL acc710604
Low
16-Mar-22 PC
REQ0092228 CIP and Project expense incorrect
Low
16-Mar-22 FA/PC
RITM0051029 -Capitalisation on borrowing costs
17-Mar-22 DEV patch testing (DB upgrade preps) AR CE AR/CE Low
18-Mar-22 DEV patch testing (DB upgrade preps) AP AP Low
AP PO Report Recon for Corporate - data required by Low
24-Mar-22 APPO
business
25-Mar-22 DEV patch testing (DB upgrade preps) PC PC Low
28-Mar-22 INC000874438 Statemnt on interface in error CE Low
Low
29-Mar-22 RITM0051288: Project 4862 is not allowing to process a cost PC
adjustment. After user assigned the costs, the report is blank
Request REQ0092588 - GL wand doesn’t drilldown beyond Low
29-Mar-22 GL
Subledger
30-Mar-22 DEV patch testing (DB upgrade preps) PC PC Low
30-Mar-22 DEV patch testing (DB upgrade preps) GL GL Low
30-Mar-22 DEV patch testing (DB upgrade preps) FA FA Low
31-Mar-22 DEV - Statement duplication on emailing fix AR Low
 SCTASK0124063-ACSA Cash Management Interface Low
31-Mar-22 CE
Update Program" on Oracle Cash Management
1-Apr-22 Cost Adjustment not in GL GL Low
Low
4-Apr-22 TASK0099740: Projects costs not showing on oracle PC
after uploading.
4-Apr-22 Impairment error : Update impairment disabled FA Low
REQ0092779 - ACSA FAR Report: Impairment and Acc Low
4-Apr-22 FA
Impairment columns
4-Apr-22 QA - Statement Duplication fix testing AR Low
4-Apr-22 REQ0092795 - asset assignment PC Low
4-Apr-22 REQ0092802: Impairment BF unable to process FA Low
4-Apr-22 TASK0099761-Master x2 line on Oracle interface table AR Low
4-Apr-22 INC000875863 - Reversal of Cost Adjustment PC Low
Low
28-Mar-22 Iexpense
Expense Claims not pulling through correctly from the batch
I-expense Approval Worflow for Matome must go to the CEO Low
30-Mar-22 I-expense
PA
6-Apr-22 REQ0092885 sundry billing in error AR Low
Low
7-Apr-22 REQ0092886 PC jnl upload failure : ELS1475 and BFN1463 PC

7-Apr-22 REQ0092887 Error on staging tables AR Low

7-Apr-22 Req0092889 CIP value not same as WIP PC Low
7-Apr-22 REQ0092899 GRV does not show in CIP PC Low
8-Apr-22 REQ0092937 Interface errors AR Low
Low
8-Apr-22 REQ0092979 - 2 customer accounts not to send statements AR
11-Apr-22 PC and FA capitalisation issues PC High
12-Apr-22 PC and FA year end close issues PC HIgh
12-Apr-22 Audit - AP PO requests and Tax setups PO Low
13-Apr-22 AR Close exceptions AR High

14-Apr-22 RITM0051627 : SCTASK0124682 : PROJECT 3655 CIP AND

WIP VALUE NOT BALANCED PC High
14-Apr-22 ACSA H2H statements resend -profile AIR33 PCA290322000 CE High

14-Apr-22 FA period close exceptions FA High

19-Apr-22 Tech M Meeting

REQ0093188 - Delete Advertising lines - AR Billing interface

19-Apr-22 table - Lease 102329 AR Low
FAR: Error on Major allocations (REQ0093206: No
Depreciation on IT assets and REQ0093207 FAR: Error on
19-Apr-22 Major allocations FA Mid
20-Apr-22 FA Meeting FA Low
22-Apr-22 Ap Exceptions
22-Apr-22 RITM0051343:Tax directive drilldowns on GL Wand GL Low
22-Apr-22 User Management validations ALL Low
INC000879766: TASK0100996: Remove 73 lines from
25-Apr-22 interface table AR Low
25-Apr-22 Unplanned Depreciation_Consolidated 2022 FA Low
26-Apr-22 REQ0093495:AP Recon - Differences on Creditors account 9 AP Low
RITM0052100: Request for changes via CAP for assets with
26-Apr-22 zero net book value FA High

28-Apr-22 AP - voiding dummy payments AP Low

TASK0101172 - User requesting assistance with posting

29-Apr-22 projects costs on oracle with negative value PC Low
5-May-22 Property handover to Gngadhar PN/AR

5-May-22 REQ0093615 - Richards Bay Airport - Invoice AR Low

6-May-22 unallocated trans (REQ0093639) AP Low
6-May-22 REQ0093648 - Update staging table AR Low
6-May-22 Period close exception AR Low

6-May-22 REQ0093692AR Period close issues AR High

7-May-22 REQ0093692AR Period close issues AR High

8-May-22 REQ0093692AR Period close issues AR High

9-May-22 REQ0093692AR Period close issues AR High

9-May-22 REQ0093692AR Period close issues AR High

10-May-22 Oracle 19C upgrade ALL Medium
11-May-22 RITM0052340 error on sundry billing AR High
RITM0052353 Please activate the below GL combination for
11-May-22 AR subledger transactions AR Medium

11-May-22 RITM0052386 Please update the two lines on sundry file AR Medium

11-May-22 INC000883265 STD DMTN Transactions no automated CE/GL High

11-May-22 REQ0093830 AP Recon - Differences on Creditors account 9 AP Medium
12-May-22 RITM0052569 - SCTASK0126423 - Accounts Payable AP Medium
REQ0093744 Please Kindly send the Customer Revenue
12-May-22 and Supplier Expenses data for the 2021/22 Financial Low
13-May-22 BFN : Cash Management Recon not in Balance - INC000883 CE Medium
 SCTASK0126527: Update the line on interface table that
16-May-22 error out : 102175 - 173001 AR Medium
Raised Defect
Defect Category Owner Resolution Comments
By Status
Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Monalisa Tenge
Issue Closed

Issue Monalisa Tenge Closed

Monalisa Tenge
Sakhile Issue WIP

Monalisa Tenge
Sakhile Issue Closed

Monalisa Tenge
Sakhile Issue Closed

Monalisa Tenge
Moses Issue closed

Gail Issue Monalisa Tenge Closed

Monalisa Tenge

Issue Closed
 Monalisa Tenge Need to be cross company
Faaiz Issue Closed allocation. Cost center
blongs to Corp and not CPT
Monalisa Tenge User to apply solution to
Sakhile Issue Closed
PROD today
Gail Issue Monalisa Tenge Closed
Monalisa Tenge
Closed
Gail Issue Monalisa Tenge Closed
Kgatho Issue Monalisa Tenge Closed
Monalisa Tenge
Anne Issue Closed

Monalisa Tenge Closed

Gail Issue Monalisa Tenge Closed
Anne Issue Monalisa Tenge Closed
Gail Issue Monalisa Tenge Closed
Moses Issue Monalisa Tenge Closed
Monalisa Tenge
TshepanIssue Closed

Monalisa Tenge
Issue closed
Tlangi
Monalisa Tenge
Issue Closed
Zamani
CharmaiIssue Monalisa Tenge Closed
Monalisa Tenge
Buhle Issue Resolved

Monalisa Tenge undo split, update parent

CharmaiIssue Closed asset with correct amount
Monalisa Tenge
Buhle Issue Resolved

Monalisa Tenge analysis on missing

CharmaiIssue Closed
expenditures ongoing
Monalisa Tenge Call will be reopened once
Bongani Issue Closed
they have budget
Testing Monalisa Tenge Closed
Testing Monalisa Tenge Closed
Monalisa Tenge
Moses Closed
Testing Monalisa Tenge Closed
Sakhile Issue Monalisa Tenge Closed
Monalisa Tenge
Gole Issue Closed

Monalisa Tenge
Anel Issue Closed
Testing Monalisa Tenge Closed
Testing Monalisa Tenge Closed
Testing Monalisa Tenge Closed
Gail Issue Monalisa Tenge Closed
 Monalisa Tenge
Gail Issue Closed

Gole Issue Monalisa Tenge Resolved

Monalisa Tenge
Lesiba Issue Closed

CharmaiIssue Monalisa Tenge Closed

Monalisa Tenge
CharmaiIssue Closed
Gail Issue Monalisa Tenge Closed
Gole Issue Monalisa Tenge Resolved
CharmaiIssue Monalisa Tenge Resolved
Anne Issue Monalisa Tenge Closed
Gole Issue Monalisa Tenge Resolved
Monalisa Tenge
MakgamIssue Closed

Monalisa Tenge Approval Rule was added to

MakgamIssue Closed
cater for the PA Approval
Gail Isse Monalisa Tenge Resolved
Monalisa Tenge Negative transaction on
CharmaiIssue Resolved upload - neg flag to be
checked
Gail Issue Monalisa Tenge Resolved
CharmaiIssue Monalisa Tenge Closed
Anel ISsue Monalisa Tenge Resolved
Gail Issue Monalisa Tenge Resolved
Monalisa Tenge change logged for
Gail Issue Resolved
production deployment
Gole Issue Monalisa Tenge Resolved incorrect capitalisations
CharmaiIssue Monalisa Tenge Resolved incorrect capitalisations
Thero Data Monalisa Tenge Resolved Data extracts requested
Gail Issue Monalisa Tenge Resolved adjustments not accounting

incorrect capitalisations
CharmaiIssue Monalisa Tenge Resolved
Sakhile Issue Monalisa Tenge Resolved connect direct server down
2 projects stuck on mass
Bongani Issue Monalisa Tenge Resolved additions
closed Sandton Office
problem billing lines to be
deleted on interface - lease
Gail Issue Monalisa Tenge Resolved to be reloaded and rebilled
categories to be corrected
and check depreciation
Bongani Issue Monalisa Tenge Resolved
Bongani Meeting Monalisa Tenge Resolved
closed
Faaiz Issue Monalisa Tenge closed
Gift Issue Monalisa Tenge Resolved validate access

error billing lines to be deleted

Anne Issue Monalisa Tenge Resolved
 FA team will feedback id
PrashikaIssue Monalisa Tenge closed there are further issues
Themba Issue Monalisa Tenge WIP
FA team will feedback id
Bongani Issue Monalisa Tenge closed there are further issues
Question around reinvoicing
or voiding payment
TshepanIssue Monalisa Tenge Resolved
Negative transaction on
upload - neg flag to be
Lesiba issue Monalisa Tenge Resolved checked
closed
activate GL code
Gail Issue Monalisa Tenge Resolved combination on GL
Themba Issue Monalisa Tenge Resolved Create accounting not ran
Gail Issue Monalisa Tenge Resolved Error on biling file on staging table
Gail Issue Monalisa Tenge Resolved adjustment in error
AR period APR-22 cannot
close P1 logged on 6may
Gail Issue Monalisa Tenge Resolved with Oracle
AR period APR-22 cannot
close P1 logged on 6may
Gail Issue Monalisa Tenge Resolved with Oracle
AR period APR-22 cannot
close P1 logged on 6may
Gail Issue Monalisa Tenge Resolved with Oracle
Data corruption on a few
sundry trx resolved with
Gail Issue Monalisa Tenge Resolved datafix from Oracle
Data corruption on a few
sundry trx resolved with
Gail Issue Monalisa Tenge Resolved datafix from Oracle
Sibu Meeting Closed
Gail Data Monalisa Tenge Resolved Date format incorrect
Account code combination
Gail Issue Monalisa Tenge Resolved did not exist
Bill to customer is blank -
updated with correct
Gail Data Issue Monalisa Tenge Resolved customer ref
Bank statements needed to
be requested from SBSA as
they were not imported
(during server issue) and
user to create receipts from
b/s lines as required
Buhle Issue Monalisa Tenge Resolved
Themba Issue Monalisa Tenge WIP
Themba Issue Monalisa Tenge WIP

Data extracts requested

Bathand Data Monalisa Tenge Resolved
Sakhile Issue Monalisa Tenge WIP
 Data Issue from Lease
Anne Issue Monalisa Tenge Resolved
o be deleted
on staging table
 Defect
Raised Defect
Found Defect Description Module Severity Owner
By Category
Date
INC000864498 SCM
2-Mar-22 PO Low Issue Athul
attachments
SCTASK0121777 BPAS47299
2-Mar-22 PO Low Issue Athul
cant log tax invoices
TASK0097908: User is reporting
9-Mar-22 Oracle PO 36379 was approved PO Low Issue Athul
but still reflects as Pre-approved
in terms of status.
REQ0092607 - GL wand
29-Mar-22 customization to show po/receipt Po Low Faaiz Enhancement Athul
description
7-Apr-22 SCTASK0124471 reroute approvaPO Low Issue Athul
Defect
Resolution Comments
Status

Closed

Closed

Closed

30MAR - call to be opened once theres budget

Closed

Resolved
 Defect
Raised Defect
Found Defect Description Module Severity
By Category
Date

18/03/2022 PBCS Data mismtach with User PBCS Low Faaiz Issue
Input issue reported by Faaiz

25/03/2022 Validated the application and its PBCS Low Faaiz Issue
data

28/03/2022 Worked with Faaiz on the data PBCS Low Faaiz Issue
and its fixed
Understading the Issue on
11-Apr-22 Depreciation Budget form with PBCS Low Faaiz Issue
Angelinah

13-Apr-22 Data Management issue is fixed PBCS Low Faaiz Issue

with Angelinah
14-Apr-22 Email ID Access issue PBCS Low Faaiz Issue

Analysed the PBCS system and

27-Apr-22 gone trough the excel sheet with PBCS Low Faaiz Issue
Angelinah on the Budget related
questions

28-Apr-22 Working with Faaiz on the PBCS Low Faaiz Issue

creation of new version member

29-Apr-22 Working with Faaiz on Working PBCS Low Faaiz Issue

data to Moderated Final copy

INC000878609 - TASK0100661
2-May-22 - Cannot access the oracle PBCS Low Issue
planning and budgeting page he
gets an error message.
SCTASK0125859 Request from
3-May-22 Angelinah on Budget working to PBCS Low Issue
Final

TASK0101187 User cannot

4-May-22 access the oracle planning and PBCS Low Issue
budgeting page he gets an error
message. Error 404--Not Found

5-May-22 Worked on Capex Plan Budget PBCS Low Issue

data copy

6-May-22 Worked on Capex Plan Budget PBCS Low Issue

data copy

Working with team on Budget,

9-May-22 Forecast copy and provisioning PBCS High Issue
to Elizabesth,Angelinah ,Faaiz,
Thero
Worked on Provisioning for
10-May-22 Budget 2023 to Elizabeth and PBCS High Issue
other users to the taks lists
 Defect
Owner
Status

Sreenu.Ramachendruni Resolved

Sreenu.Ramachendruni Resolved

Sreenu.Ramachendruni Resolved

Resolved
Sreenu.Ramachendruni

Sreenu.Ramachendruni Resolved
Sreenu.Ramachendruni Resolved

Resolved
Sreenu.Ramachendruni

Resolved
Sreenu.Ramachendruni

Sreenu.Ramachendruni Resolved

Closed
Sreenu.Ramachendruni

Closed
Sreenu.Ramachendruni

Closed

Sreenu.Ramachendruni

Sreenu.Ramachendruni Closed

Sreenu.Ramachendruni Closed

Closed
Sreenu.Ramachendruni

Review
Sreenu.Ramachendruni
Resolution Comments

Process the request

Process the request

Process the request

Process the request

Process the request

Process the request

Process the request

Process the request

Process the request

Provided access to the user

Copied the requested data

Processed the request

Processed the request

Processed the request

Processed the request

Processed the request

 Defect
Raised Defect
Found Defect Description Module Severity Owner
By Category
Date
Property Manager SR - Term
7-Feb-22 Template error for GRJ - FRM PN Low Issue Pradip
error
Variable Rent - I am
19-Feb-22 experiencing some PN Low Issue Pradip
miscalculation Twill - front end
vs report , user meetings

End dating lease and backdating

19-Feb-22 billing not available (APP-PN- PN Low Issue Pradip
49710 error) - SR logged -
diagnostiscs and analyzers
Property Manager Adjustments
19-Feb-22 for Holdover leases are not PN Low Issue Pradip
working

Variable Rent - (USER) I am

experiencing some
7-Feb-22 miscalculation Twill - front end PN Low Issue Pradip
vs report , user meetings and
invetigations

End dating lease and backdating

7-Feb-22 billing not available (APP-PN- PN Low Issue Pradip
49710 error) - SR logged -
diagnostiscs and analyzers
Property Manager Adjustments
8-Feb-22 for Holdover leases are not PN Low Anne Issue Pradip
working - working with oracle
support on SR
TASK0096950 Rent increase not
9-Feb-22 reflecting on lease - work in PN Low Anne Issue Pradip
progress
(REQ0091483/RITM0050196)

Variable Rent - (USER) I am

experiencing some
7-Feb-22 PN Low NthabisengIssue Pradip
miscalculation Twill - front end
vs report , user meetings and
investigations
INC000866887: End dating
lease and backdating billing not
22-Feb-22 available (APP-PN-49710 error) PN Low Vinolia/An Issue Pradip
- SR logged - diagnostiscs and
analyzers
Property Manager meeting -
24-Feb-22 contractual revenue vs rent PN Low Meeting Pradip
reprieves ; 2/25 feedback
 Property Manager Meeting -
25-Feb-22 index history issue - increase not PN Low Meeting Pradip
applying correctly & Termianted
Lease edit/amend
Property Manager Rent increase
7-Feb-22 and variable rent issues (post PN Low Anne Issue Pradip
upgrade )

INC000866316:Property
Manager Adjustments for
19-Feb-22 Holdover leases are not working PN Low Anne Issue Pradip
- working with oracle support on
SR

28-Feb-22 INC000868236 - Cannot enter PN Low Anne Issue Pradip

data on Descriptive FF 1

Variable Rent - (USER) I am

experiencing some
22-Feb-22 PN Low Anne Issue Pradip
miscalculation Twill - front end
vs report , user meetings and
investigations

INC000866887: End dating lease

and backdating billing not
22-Feb-22 available (APP-PN-49710 error) - PN Low Issue Pradip
SR logged - diagnostiscs and
analyzers (erminate a line in
property manager for a lease
that is on month to month)

index history issue - increase not

applying correctly & Termianted
25-Feb-22 Lease edit/amend ;2/28: CPI PN Low Issue Pradip
finder month defaulting to -2
must always be 0. terminted
lease edit/amend needs a
workaround - functionality not
allowed by oracle

Property Manager Rent increase

and variable rent issues (post
7-Feb-22 upgrade ) SR has been logged PN Low Issue Pradip
for the various issues , providing
analyzers and diagnosics for
variuos scenarios - waiting on
actin plan
Update meeting on PN open
1-Mar-22 PN Low Anne/Vinol Meeting Pradip
calls
Testing with users on all PN
7-Mar-22 PN Low Vinolia Testing Pradip
issues after Patch
Create a new Purporse "Lounge
8-Mar-22 PN Low Anne Pradip
Pax" RITM0050529
 Billing Errors - 2039 on interface
9-Mar-22 PN/AR Low Anne Issue Pradip
wont be billed

10-Mar-22 Testing with users on all PN PN Low Meeting/ Pradip

issues after Patch Anne Testing
Testing with users on all PN
11-Mar-22 PN Low Meeting Pradip
issues after Patch Feedback Anne

INC000867401 ACSA PN
15-Mar-22 Contractual Revenue Report is PN Low Issue Pradip
dropping all rentals for prior
year if lease is terminated Vinolia
15-Mar-22 PN milestone function PN Low Anne Issue Pradip

17-Mar-22 RITM0050963 - loading a lease PN Low Themba Issue Pradip

but no site
DEV patch testing (DB upgrade
22-Mar-22 PN Low Testing Pradip
preps) PN

TASK0099387: Rent increase on

30-Mar-22 lease 101200 not correct and PN Low Anne Issue Pradip
User cannot identify where the
problem is
Defect
Resolution Comments
Status

Testing a patch provided on 3Mar22

Closed

Closed

Testing a patch provided on 3Mar22

Closed

Testing a patch provided on 3Mar22

Closed

Closed

Testing a patch provided on 3Mar22

Closed

Testing a patch provided on 3Mar22

Closed

Transferring to PRADIP
WIP

Closed

Testing a patch provided on 3Mar22

Closed

Closed
Closed

Testing a patch provided on 3Mar22

Closed

Testing a patch provided on 3Mar22

Closed

Closed

Closed

Testing a patch provided on 3Mar22

Closed

Testing a patch provided on 3Mar22

Closed

Testing a patch provided on 3Mar22

Closed

Closed

Closed

Closed
Closed

Closed

Closed

David is working on report

WIP

WIP

Closed

WIP

Transferring to Pradip

WIP
Defect Found Date Defect Description Severity Raised By
Module

User report that she's unable to select

8-Mar-22 the institution name on the bursary HCM Low
folder.

15-Mar-22 User is reporting not receiving any HCM Low

leave applications from Daniel Bartman,
they go to the higher personnel

18-Mar-22 User reported that he's unable to submit HCM Low

declarations on Oracle.

22-Mar-22 User is unable to complete declaration HCM Low

on Oracle

22-Mar-22 User is unable to submit nothing to HCM Low

declare on Oracle.
Unable to complete declaration on
23-Mar-22 Oracle. The system sends a HCM Low
notification to the user
User Rozelle Barnes unable to submit
23-Mar-22 ORACLE Ethics Pledge ERROR_ after HCM Low
submiting,system reflects as "you have
not submitted any"

25-Mar-22 Eunice Ntlanti's oracle Leave workflow HCM Low

stuck in work in progress status

24-Mar-22 User reported unable to put module HCM Low

amount on Oracle bursary

26-Mar-22 User reported that they are having HCM Low

Difficulty completing declaration

28-Mar-22 User is unable to complete conflict of HCM Low

interest declaration on oracle

28-Mar-22 User is not getting an option to declare HCM Low

on oracle
The Integrated Maintenance Center has
29-Mar-22 4 Shifts (A,B,C & D) however none of HCM Low
theses shifts have Rest days & Night
Shift ( 18:00 - 06:00).
31-Mar-22 ORACLE ERROR CODE HCM Low
The user is unable to approve a
30-Mar-22 colleague's leaves on oracle, from the HCM Low
colleague's side approval is pending.
30-Mar-22 declaration of interest HCM Low

31-Mar-22 Oracle declaration is showing an HCM Low

incorrect date, year 2020.
Unable to find the button to submit Low
31-Mar-22 HCM
declarations
31-Mar-22 User reports that she is unable to HCM Low
charge on Oracle.

31-Mar-22 Unable to submit a declaration on HCM Low

Oracle.

31-Mar-22 Unable to find the button to submit HCM Low

declarations

31-Mar-22 User reports that she is unable to HCM Low

charge on Oracle.

31-Mar-22 Unable to submit a declaration on HCM Low

Oracle.

1-Apr-22 User is unable to complete declaration HCM Low

on Oracle

1-Apr-22 Gretchen Veldtman name is not HCM Low

appearing on Taleo

1-Apr-22 User is unable to login to Oracle (User HCM Low

not receiving password reset link)
User: Sandra Casilli-Dunn is unable to
4-Apr-22 Add or Edit goals on Oracle HCM Low
Perfomance Goals
5-Apr-22 Unable to do Declarations on Oracle HCM Low

7-Apr-22 User is unable to open the POPIA HCM Low

declaration link on Oracle
8-Apr-22 User unable to capture leave HCM Low

13-Apr-22 Unable to upload training Report on HCM Low

Oracle

11-Apr-22 Declaration of Interrest - Nothing to HCM Low

declare
User is unable to reset his taleo
13-Apr-22 password. Not receiving an email when Taleo Low
he tries to reset it.
27-Apr-22 Oracle shows Wrong Shift pattern HCM High
MD050 Approved ACSA Declaration
6-May-22 HR Low Tshilidzi Tshivha
Forms update
Defect Owner Defect Defect Resolution Comments
Category Status Closure Date
Amit 16-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 22-Mar-22 Techinical Consultant resolution comments-
function was only checking within dates - 01-
Issue Closed April-previous year to 01-March-current year

Amit 17-Mar-22 Techinical Consultant resolution comments-

Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 22-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 31-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 22-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 31-Mar-22 Techinical Consultant resolution comments-
function was only checking within dates - 01-
Issue Closed April-previous year to 01-March-current year

Iris Kwakwa 31-Mar-22

Issue Closed

Iris Kwakwa 28-Mar-22 Amount captured with characters

Issue Closed

Amit 25-Mar-22 Techinical Consultant resolution comments-

Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 31-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Amit 31-Mar-22 Techinical Consultant resolution comments-
Issue Closed function was only checking within dates - 01-
April-previous year to 01-March-current year
Iris Kwakwa Patten created on QA instance. HR to create
the pattern on Production
Issue Open

Issue Iris Kwakwa Open

Iris Kwakwa 31-Mar-22
Issue Closed

Issue Iris Kwakwa Open

Iris Kwakwa
Issue Open

Iris Kwakwa 31-Mar-22

Issue Closed
 Iris Kwakwa 31-Mar-22
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa
Issue Closed

Iris Kwakwa 1-Apr-22

Issue Closed

Iris Kwakwa 4-Apr-22

Issue Closed

Issue Iris Kwakwa Closed 5-Apr-22

Iris Kwakwa 7-Apr-22
Issue Closed

Issue Iris Kwakwa Closed 14-Apr-22

Iris Kwakwa Open 9-Apr-22
Issue

Iris Kwakwa Closed 11-Apr-22

Issue

Iris Kwakwa Closed 13-Apr-22

Issue

Issue Iris Kwakwa Open

Need to Start Need to Start
Enacement Amit Open
Defect Found Defect Description Severity
Module
Date
Voluntary Termination Process Configuration:
20-Jan-22 ACSA Requested the Process of termination to Payroll Low
be made avaiable on Self-Service with approval
Process
20-Jan-22 Public Enttites Quartely Report Payroll Low

20-Jan-22 Quarterly Reports for Payroll and Finance - Payroll Low

Extract

20-Jan-22 Payroll Low

Maternity Liability Configuration
Patch: ZA: OFFICIAL RATE OF INTEREST - 1
7-Feb-22 FEBRUARY 2022: Configurations of Changes Payroll Low
and Testing
Self-Service Personalization for Personal
7-Feb-22 Information: Title change, Marital Status and Payroll Low
Surname
Loss of Income Formula Skipping other
10-Feb-22 Employees after taking Annual Leave. Package Payroll Low
Adjusted to read the previous 3 Months Peyment
of Overtime.

28-Feb-22 Payroll Periods Stups and Cuttoff dates for 2022 Payroll Low
- 2022

1-Mar-22 Budget Speech Patch Testing on Testing Payroll Low

Environment and Development environment
deployment of Budget Speech Configurations to Low
2-Mar-22 Payroll
QA Environment for Business to Test.
I-Expense Concurrent program completting with Low
6-Mar-22 Payroll
Errors for Weeklpy Payroll: Miss Friday Cutoff
17-Mar-22 Termination Propration Not Working if an Payroll Low
employees is terminated on the 1st of the Month

18-Mar-22 Leave Capping from 40 to 30 and all employees Payroll Low

above 30 Days must stop Accruing Leave
RITM0051326: Extract of package Low
30-Mar-22 Payroll
xxpay_leave.pto_leave_loop
Patch: ZA: OFFICIAL RATE OF INTEREST - 1
1-Apr-22 APRIL 2022: Configurations of Changes and Payroll Low
Testing
Automation of a Stop order Payroll Med
29-Apr-22 New Element Creation: ACSA Notice Pay Payroll High
28-Apr-22 ACSA is currently capping the Annual Leave of Payroll Low
Employees to 40 Days per cycle both ceiling and
accruals. Once you reach the 40 days then you
stop accruing and all and also you forfeit those
leave days.
ACSA is reviewing the policy on the leave
capping and ceiling so amend the capping from
40 days to 30 Days. Employees who will now
exceed 30 days they will stop accruing and they
will also forfeit their leave days.

28-Apr-22 ACSA maternity Liability payback is Payroll Low

currently running manually and not visible to
employees on a monthly basis on their
payslips.
Once an employee has taken maternity leave;
they incur a liability to the company for the
full salary paid during the leave period. This
liability is worked back over the next 6
months.

28-Apr-22 ACSA is currently running the employee self- SSHR Low

service Module where employees can view and
update their personal information. Some of that
information needs the approvals before they can
commit on the Core System and there is no
workflow at the moment.
Other personal Information such as Tile, Last
Name and Marital Status is currently disabled for
an update from self-Service.

28-Apr-22 ACSA is currently running employee self-service SSHR Low

Module where employees can view and update
their own information. Currently employee can’t
update their own baking details via employee self-
service; they are submitting their bank changes to
payroll to update on their behalf.
If employees can start updating their own
personal banking details, it will reduce the load of
payroll of capturing those information/Admin work
load to be reduced.

MD050 - ACSA Personal Information Attachment Low

29-Apr-22 Payroll
Mandatory
MD050 - ACSA Personal Banking Details Low
29-Apr-22 Payroll
Attachment
5-May-22 Family Responsibility Reason to be added HR High
Raised By Defect Owner Defect Status Defect Closure
Category Date

Bongani Ehnacement Ronnie NemukondeOpen

Makgamato Issue Ronnie NemukondeOpen

Bongani Ehnacement Ronnie NemukondeWIP

Bongani Enhacement Ronnie NemukondeOpen

Bongani Issue Ronnie NemukondeClosed

Bongani Ehnacement Ronnie NemukondeOpen

Bongani Issue Ronnie NemukondeClosed

Bongani Issue Ronnie NemukondeClosed

Bongani Ehnacement Ronnie NemukondeClosed

Bongani Ehnacement Ronnie NemukondeClosed

Bongani Issue Ronnie NemukondeClosed

Bongani Issue Ronnie NemukondeClosed

Bongani Ehnacement Ronnie NemukondeOpen

Alungile Ronnie NemukondeClosed

Query

Bongani Ehnacement Ronnie NemukondeClosed

Bongani Payroll Chary Open

Bongani Payroll Ronnie NemukondeClosed
Ronnie Nemukon Enhancement Venkat In Progress

Ronnie Nemukon Enhancement Venkat In Progress

Ronnie Nemukon New DevelopmenVenkat Open

Ronnie Nemukon New DevelopmenVenkat Open

Ronnie Nemukon Enacement Amit WIP

Ronnie Nemukon Enacement Amit WIP

Phumla Thulare HR Ronnie NemukondeClosed

Resolution Comments

to be done using Extract

Extract in Progress for Q4 and the
yearly Report
This was done before and the
deployment must be redeployed for
business to test.
Variables updated corresponding to
FY

Requirements obtained from the

business, Carryover from previous
Supplier

Onhold, aawiting on Approval of the

policy
Attached package extarction for
request
Change Released Logged and the
patch to be applied on Friday or
Weekend
Chinna will be working on it
Completed reports modifications.
Need to change the procedure to
stop Employees who will now exceed
30 leave days.

Created function to get the maternity

leave liability balances.

Need to create New Custom

Workflow Approval

Need to create New Custom

Workflow Approval

Development is under Process

Development is under Process

Defect Found Date Defect Description Module

REQ0093070-Kgaogelo Kekana has goals loaded and has

12-Apr-22 performance document eligibility, however we cannot find the Fusion Talent
interim or annual contracts on the system and cannot create
the contracts as well.

9-May-22 REQ0093610 - Create 2022/2023 Review Period and Goal Fusion Talent
Plan
User experiencing issues on Oracle Fusion performance
25-Apr-22 system. Fusion Talent
25-Apr-22 Unable to edit weighting for performance on Oracle Fusion Fusion Talent
 Raised Defect Defect
Severity Owner
By Category Status

low Issue Iris Kwakwa Closed

Low Issue Iris Kwakwa Closed

low Issue iris Kwakwa Closed

low Issue Iris Kwakwa Closed
Resolution Comments

Employee did not have a goal plan

2022/2023 review period created and scheduled process run

to assign the goal plan to employees
 Defect Found
Date
4/2/2022

4/3/2022

5/4/2022

5/5/2022
5/6/2022
5/9/2022

5/10/2022

5/11/2022

5/13/2022
5/14/2022

5/16/2022
5/17/2022

5/18/2022
5/19/2022
5/20/2022

5/23/2022
5/24/2022
5/25/2022
5/26/2022

5/27/2022
5/30/2022

5/31/2022

01-06=2022

2-Jun-22

3-Jun-22

06-06=2022
6/7/2022
 6/8/2022
6/9/2022
6/10/2022

6/13/2022

6/14/2022

6/15/2022
6/16/2022
6/17/2022

6/20/2022
6/21/2022
6/22/2022
6/23/2022
6/24/2022

6/27/2022
6/28/2022
6/29/2022
6/30/2022
Defect Description
User reports that EAM reports module gives error

User reports that EAM reports module gives error

User reports that EAM reports module gives error

INC000863774 intially anaysed the issue from functional side and reproduce the issue in dev and provided prepared
techincal doc to work the techincal team
User reports that she is unable to charge time on Oracle.
Meeting with user for the issueTASK0099247 Work order cost

SCTASK0118574 resource update , reproduce the issue in dev and provided and update doc

TASK0099247 work order number and click on Go, we see the Update Work Order button intially anaysed

Request for the Removal of the following Preventative Maintenance Work Orders
TASK0101860 [INC000883104] - User is unable to access Oracle EAM Reporting module

INC000870185 | INC000863775 | INC000863774

INC000870185 | INC000863775 | INC000863774 - User cannot access SLA compliance

TASK0099594 unable to charge on Oracle
RITM0047155: B12 report totals displaying different from dashboard total and when opening it

INC000883068 - TASK0101849 - Oracle reports not working.

SCTASK0126821Fixed Asset Register Number field on the report.
TASK0101860 [INC000883104] - User is unable to access Oracle EAM Reporting module
TASK0098866 - User reported Oracle eAM Master Data Report not displaying

INC000883068 - TASK0101849 - Oracle reports not working.

INC000875165 charge time for work order

RITM0047155: B12 report totals displaying different from dashboard total and when opening it

SCTASK0126620/RITM0052651 Work requests by Contractor and Work requests by Maintenace Coodinator have error-See
attachment: We have been reporting Faults/issues on Oracle EAm and there is no resolution.
SCTASK0122324 tracking for contractors, I get an error message. Please urgently assist as this is part of performance
management.
RITM0049016/ SCTASK0119011 CTIA IMC helpdesk cannot access reporting or SLA updating inside Work request icon.

INC000875165 User reports that she is unable to charge on Oracle.

RITM0051550 Corrective maintenance work orders and preventative work orders
Task SCTASK0119011 CTIA IMC helpdesk cannot access reporting or SLA updating inside Work request icon.
RITM0051550 We are currently struggling to close the Corrective maintenance work orders and preventative work orders
RITM0050441 Getting error message page not responding when updating problem classification inside the Supervisor role

SCTASK0126821Fixed Asset Register Number field on the report.

SCTASK0118574 User request to add Lebogang Matsididi as per attached list

TASK0104353 wandile Sihlangu, Requesting EAM Reporting User option permanently on Oracle, as he cannot view and
work on EAM Reporting
SCTASK0122324 get an error message. Please urgently assist as this is part of performance management.
SCTASK0119011 CTIA IMC helpdesk cannot access reporting

SCTASK0129073 - Unable to complete or update work orders. the buttons to click update and complete are missing
TASK0104546/ INC000891963 Unable to create a PM Schedule for a new asset on Oracle eAM.

INC000891963 Asset CIA-TA-FL02-RT01-EVA004 was created as well as the associated activities however the asset no
 Defect
Module Severity Raised By Defect Category Owner
Status
EAM Low Siyabonga Hlongwane Issue David Open

EAM Low Siyabonga Hlongwane Issue Navin Open

EAM Low Siyabonga Hlongwane Issue Navin Open

EAM Low Siyabonga Hlongwane Issue Navin Open

EAM Low Siyabonga Hlongwane Issue Navin Open
EAM Low Nokukhanya Mbatha Issue Navin Open

EAM Low Nokukhanya Mbatha Issue Navin Open

EAM Low Nokukhanya Mbatha Issue Navin Open

EAM Low Nokukhanya Mbatha Issue Navin Open

EAM Low Njabulo Zond Issue Navin Open

EAM Low Issue Navin Closed

Siyabonga Hlongwane
EAM Low Andiswa Gwayi Issue Navin Open

EAM Low issue Navin Closed

Siyabonga Hlongwane
EAM Low Nokukhanya Mbatha Issue Navin Open
EAM Low Alungile Bidla Issue Navin Open

EAM LOW Andiswa Issue Navin Open

EAM Low Andiswa Gwayi Issue Navin Open
EAM Low Njabulo Zond Issue Navin Closed
EAM Low Alungile Bidla Issue Navin Closed
EAM Low Andiswa Issue Navin Closed
EAM Low Nokukhanya Mbatha Issue Navin Open

EAM Low Issue Navin Closed

Siyabonga Hlongwane

EAM Low Issue Navin Closed

Edwin Tema

EAM Low Eldon Hamilton Issue Navin Closed

Cecilia Engelbrecht Issue Navin WIP

EAM Low Tsholofelo Molokwane Issue Navin WIP

EAM Low Cecilia Engelbrecht Issue Navin WIP
EAM Low Cecilia Engelbrecht Issue Navin WIP
EAM Low Mbulelo Xepula Issue Navin Closed
EAM Low Cecilia Engelbrecht Issue Navin WIP
Cecilia Engelbrecht
EAM Low Andiswa Gwayi Issue Navin WIP

EAM Low Issue Navin Closed

Busisiwe Mthimunye

EAM Low wandile Sihlangu, Issue Navin WIP

EAM Low Eldon tema Issue Navin WIP

EAM Low Cecilia Engelbrecht Issue Navin Closed

EAM Low Kim Fortuin Issue Navin Closed

EAM Low Shireen Kock Issue Navin WIP

EAM Low Shireen Kock Issue Navin Closed

Resolution Comments
INC000870185 | INC000863775 | INC000863774 + mail chain about incident
INC000870185 intially anaysed the issue from functional side and reproduce the
issue in dev and prepared and update techincal doc to work the techincal team
Meeting with user for the issue INC000863775 to verfiy the issue , functional side
and reproduce the issue in dev and provided prepared techincal doc to work the
techincal team

INC000863774 intially anaysed the issue from functional side and reproduce the
issue in dev and provided prepared techincal doc to work the techincal team
Meeting with user for the issue INC000875165 Unable to charge the resouce
Meeting with user for the issueTASK0099247 Work order cost
SCTASK0118574 resource update , reproduce the issue in dev and provided and
update doc
TASK0099247 work order number and click on Go, we see the Update Work Order
button intially anaysed

Request for the Removal of the following Preventative Maintenance Work Orders
User is unable to access Oracle EAM Reporting module
issue resloved in dev instaince we taking approvals to apply the same action plan ,
Prepaid the MD50 Document
Fixed Asset Register Number field on the report.
Change request created to apply the changes in SLA report

unable to charge on Oracle

report totals displaying different from dashboard total and when opening it
User reported Issue Description : Oracle reports not working. No access to any of
the A reports and time stamps when logging into oracle
fixed asset number and cata filed add in the report in dev instaince
user successfully access the reports
, user confirm issue resloved
Oracle reports not working. No access to any of the A reports and time stamps
when logging into oracle, user confirm issue resloved
Issue not reproducible in dev , we had meeting with user also
report totals displaying different, now issue is resloved

Maintenace Coodinator have error-See attachment: We have been reporting

Faults/issues on Oracle EAm and there is no resolution.

Need to send ask the update

User reports that she is unable to charge on Oracle.

work orders and preventative work orders
user confirm the issue resloved updating inside Work request icon.
Corrective maintenance work orders and preventative work orders
Getting error message page not responding when updating problem classification inside the Supervisor role.

Fixed Asset Register Number field on the report.

user confirm Issue is resloved User request to add Lebogang Matsididi as per
attached list
EAM Reporting User option permanently on Oracle, as he cannot view and work on
EAM Reporting
Waiting for user update on this issue
end ask the update
pervisor role.
 Defect
Defect Found Date Defect Description Module Severity Raised By
Category

7-Feb-22 Cloning of QA DBA Low Issue

10-Feb-22 More4apps Dev Finanace Low Thero Issue
15-Feb-22 More4apps QA Finance Low Thero Issue
17-Feb-22 Dev Clone DBA Low Clone
21-Feb-22 Delta patches on DEV DBA Low Issue
24-Feb-22 More4apps PROD Finance Low Thero Issue
4-Mar-22 Hr new Instancebuil and clone DBA Low Issue
10-Mar-22 More4apps QA Projects Low Thero Issue
14-Mar-22 Clone Test DBA Low Clone
18-Mar-22 Budget speech Patch on Prod DBA Low Issue
28-Mar-22 Clone QA DBA Low Clone
RITM0051272 : Project Budget
25-Mar-22 Projects Low Thero/Alungile
Workflow Time out Issue
Test for year end purposes and
12-Apr-22 helping out on BI DBA Low Issue

8-Feb-22 Payroll patches Test Payroll Low Ronnie Issue

7-Mar-22 Budget speech Patch on Test Payroll Low Ronnie Issue
9-Mar-22 Budget speech Patch on Test Payroll Low Ronnie Issue
4-Apr-22 Payroll interest patch on Test Payroll Low Ronnie Issue
6-Apr-22 Coida Patch on Test Payroll Low Ronnie Issue
7-Apr-22 Coida Patch on QA Payroll Low Ronnie Issue
Test for year end purposes and
12-Apr-22 helping out on BI DBA Low Issue

20-Apr-22 OBIEE config with Farie BI Low Farai Issue

23-Apr-22 Payroll patch change on PROD Payroll Low Ronnie Issue
28-Apr-22 Dev DB clone DBA Low
29-Apr-22 Dev application clone DBA Low
3-May-22 !9c Upgrade DBA Medium Thero Upgrade
 Defect
Owner Resolution Comments
Status

Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
WIP Workflow changes moved to QA

Closed
Closed
Closed
Closed
Closed
Closed

Closed
Closed
Closed
Closed
WIP