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Class On6

The document provides troubleshooting steps for common system issues including slow performance, blue screens of death, Bitlocker errors, internet connectivity problems, software installation failures, and hard drive recovery. It includes potential causes and solutions such as deleting temporary files, updating drivers, checking network settings, running Windows updates, and using backup and recovery tools. Remote support tools like AnyDesk and TeamViewer are recommended for providing remote assistance to users.

Uploaded by

satya kolli
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© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
26 views

Class On6

The document provides troubleshooting steps for common system issues including slow performance, blue screens of death, Bitlocker errors, internet connectivity problems, software installation failures, and hard drive recovery. It includes potential causes and solutions such as deleting temporary files, updating drivers, checking network settings, running Windows updates, and using backup and recovery tools. Remote support tools like AnyDesk and TeamViewer are recommended for providing remote assistance to users.

Uploaded by

satya kolli
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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System issues:

1) System is running slow

(Troubleshooting steps)

-> Delete the unwanted files


-> Empty Recycle bin
-> Delete temp files ( C\Windows\Temp) : Run->Win+R-> temp
-> Delete files in %temp% : Run-> %temp%
-> Diskcleanup > C drive properties
-> Task manager - Cntrl+Alt+Del - Right click on Task bar
-> Check the applications taking more memory and CPU usage
-> Uninstall & Reinstall the application
-> Command : gpupdate( group policy update) - Run cmd as administrator
-> Restart the PC

2) BSOD - Blue Screen of Death( 1000+ errors)

Reasons:
- If any faulty softwares are installed on PC/laptop
- If OS is corrupt
- Any hardware issue
- Dust on RAM - Clean it with eraser or soft cloth

Solutions:
- Restart the PC
- Check the error code or stop code on display
- Type error code in Google and troubleshoot the issue

3) Bitlocker issue ( Full drive encyrption)

Reasons:
- Hardware issue
- Any illegal logins to laptop

Solutions:
- With computer name ( LT123456 or PC098765)
- Type user name in Active Directory and check ; check laptop number
- Type laptop number in Active directory
- Bitlocker recovery
- Check recovery password based on recovery key
- 48 digit code should be entered in password field
- Windows starts loading

4) Unable to browse Google/ Intranet sites(only for organisation)


- " This page Can't be displayed"
-Able to intranet but unable to browse Google
-Check the "Proxy"(Mediator between the server and the computer) settings
- Check IT team proxy and match it with client
- Delete cache from browser : Command prompt : ipconfig /flushdns
-Never delete cookies ( username & password details)
- Command : gpupdate
- Restart the PC

5) "Trust Relationship error"


- If user changes password and it is not synced with the domain server "Trust
relationship error" occurs
- Reset LAN/login password from Active directory or password reset tool
- Ask the user to connect the laptop/PC to LAN cable and login with new password
- User will be able to login
- If it is not working, remove PC/laptop from domain network and add it again.
( Control panel> System>Change settings>Change>Add to domain)

6) Unable to access Internet

- Check cable connections


- Check if WiFi/Ethernet is enabled in Network and sharing center > ncpa.cpl
- Check adapters in Device Manager(Run as administrator) if there is any issue
- Update the drivers
- Command : gpupdate
- Restart the PC

NIC - Network Interface Card - it is placed in PCI slot on motherboard


ping - To check if any service is online or offline.
ping 127.0.0.1 ( loopback address)

7)Recover hard drive if OS is corrupt / Computer is infected with virus


- If user is using Onedrive or Dropbox
- Backup & Recovery in settings
- Windows Server backup
- Select the location or Onedrive account and backup the data
- If system is not responding due to virus remove harddrive and connect to
different PC
with updated antivirus and take backup of data

Pendrive(ISO file) or PXE- installation of OS

8) Installation of softwares

- Software installation is failing


- Check if there is enough space on the disk
- Clear the space ( Delete temp , %temp% , disk cleanup )
- update in cmd : gpupdate
- Restart PC

SCCM ( Software/System center configuration manager)

- The recommended softwares


- Patches ( Updates like Microsoft , Security )
- Installation of softwares in SCCM

Remote support tools:

- Anydesk , Teamviewer , Beyond trust


- RDP with laptop number / IP address
- Skype for Business or Microsoft teams( Share desktop ;admin rights will not work
in skype
for business)

VPN ( Virtual Private Network)

- Using home WiFi connect to Private network.


- VPN settings in Windows - VPN has to be enabled
- RSA token( Back side - serial number ) , Digital screen on it ; 6 digit numbers
displayed ;
6 digit number will change for every 60secs
-RSA pin will be created by IT team
-RSA pin is 4 to 6 digit code - RSA console - we will generate pin
-www.citrix.com - username ; password ; RSA password ( 12340987654)
Ex: Symantec VIP Access App

Installation of OS:

- We need an ISO image file either in a USB drive or a DVD


- Need enough storage
- RAM ( 8GB)
- Bootable keys ( ESC, F1, F2,F12,DEL)
- Boot settings - Selection the boot location
- Clean Installation
- Partitions (C drive ; D drive etc)
- Windows OS will install

- For partitions go to disk management

- File System :

NTFS ( New Technology File system ) Format


FAT(File Allocation Table) Format : FAT16 & FAT32

.doc ; .pdf ; .mp3 ; .avi ; .jpg

Device Manager:

- Drivers required for hardware

Printers:

- Local Printer - It needs a USB cable to connect to system


- Network Printer- It runs with IP address(static IP). IP address will be on the
display of the printer screen.
Ex: HP Laser Jet Pro MFP 345 NW - MultiFunction Printer
Ex: NLVDH60
- Drivers are required
- Paper Jam s
- Ink is over
-drivers are corrupted
- Check print queue
- services.msc - restart print spoolers

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