SEMESTER –IV UNIT- 1

LOL- Leadership Oriented Learning

Semester-VI Unit-II
SEMESTER –VI UNIT- 2
 Contents (Flow)

•Anubhaav •Recognize the attributes needed

•Understand what is emotional to function and grow in a
intelligence corporate environment
•Recognize the importance of •Recognize the key features of
emotional intelligence in Corporate etiquette
personal and professional lives •Apply public speaking in real life
•Apply emotional intelligence in scenarios
real life scenarios
Emotional Intelligence
 Emoji Express
What was the happiest moment in your life?
What was your unhappiest experience in life?
What motivates you to get up in the morning?
What do you use your money for?
Who is the most important person in your life?
Describe your best friend.
.
 Emoji Express
• Did this activity help you to know your team members
better?
• Did it help explain certain behaviors and actions of co-
workers?
• Would it be helpful to share some personal information
with those that we work closely with?
• Did this session help clear up some of the
misunderstandings between team members?
What is Emotional Intelligence?

EMOTIONS
•Identifying and being aware of emotions

•Problem solving via emotions

•Regulating emotions
Emotional Intelligence: Quick Self-Check #1
Answer impartially
You can choose to not share your answers

•Am I sensitive to the needs of others around me ?

•Am I the problem solver of my family and friends ?
•Am I generally liked by my friends ?
•Do I see opportunity in all the challenges that come
my way ?
•Do I remain calm in times of difficulty ?
•Do I rate myself high on Emotional Intelligence ?
Emotional Intelligence: Quick Self-Check #2
Answer impartially
You can choose to not share your answers

•Am I capable of delivering critical feedback

•Am I able to express my opinion in face of
resistance?
•Do I have the ability to think out of the box
solutions ?
•Do I have the ability to take unpleasant decisions ?
•Do I have the ability to sand up for what I feel right?
Emotional Intelligence
•Individuals with high emotional intelligence are conscious of
both their positive and negative emotional states,
negativity—frustration, sadness, or something more subtle—
and able to identify and manage them.

• They develop awareness of the emotions of people around

them. Mostly we see that this quality of heightened
sensitivity makes them better colleagues, friends, family
members.
EQ Vs. IQ
Intelligence Quotient (IQ) Emotional Quotient (EQ)
•intelligence quotient is cognitive •Ability to identify emotions in self and
intelligence others, and communicate our feelings

•Psychologists were undecided on a •With emergence of the idea of EQ,

unified definition of Intelligence and psychologists have figured out the
are of the opinion that IQ cannot missing piece of the Intelligence
explain intelligence fully. jigsaw-puzzle.
 EQ Scenario #1

Consider this: Rajesh was in charge of a critical, day long video

conference meeting between multiple departments. But at the
eleventh hour, when all the participants
#
were kept waiting the
meeting could not take place due to technical issues. The co-
ordinator, Rajesh had to face everyone’s displeasure.

In this situation, how would Rajesh react?

 EQ Scenario #1 Analysis
If Rajesh had lashed out in the situation, it would have shown
that he was unable to recognise his emotional state and
manage his emotions and impulses.

If Rajesh had maintained his calm, the indication would have

been that he understood his mental state and self-regulated
his emotional expressions. This is a sign of an individual with a
high level of Self-Awareness and Self-Regulation
Self-Awareness & Self-Regulation

Self-Awareness is one of the EQ parameters. People with a

high level of self-awareness can identify their strengths and
weaknesses, emotional state and how it impacts people
around them.

Individuals who can Self-Regulate have high degree of Self-

awareness manage disruptive emotions and impulses.
 EQ Scenario #2

Consider this: Ravi has been trying to pass a competitive exam

for a while, and this is his second failure. He is understandably
upset, but is hopeful they’ll pass next time. But his friend, Sam,
makes fun of him. Tabassum sees this and convinces Sam not to
make make fun of Ravi anymore.

What do you think the incident tells us about Ravi, Sam,

Tabassum?
EQ Scenario #2 Analysis
Ravi has encountered failure twice. Yet, he is ready to try again. This
shows that he is a person with signs of great Self-Motivation and Self-
Awareness.

Sam has less empathy or social awareness and could not self-regulate his
disruptive emotions.

Tabassum possesses both of these attributes. She also manages to

convince Sam to stop his insensitive actions. She has a high level of Social
Skills .

Self-Motivation, Empathy, Social Skills are all integral parts of EQ

People with high self-motivation strive to improve or meet a standard
of excellence. They are committed to their initiatives and are optimistic.

People with empathy often sense others’ feelings and perspectives, and
take an active interest in their concerns. They can understand what others
need and understand a group’s inner dynamic .

Social skills is a combination of effective communication, ability to

manage conflicts and build bonds. Individuals with high social skills can
become an agent of change or sustain change.
Recognize the attributes
needed to function and
grow in a corporate
environment
 Character and Adversity
Rita was sad after several unsuccessful interviews. She decided
that she wouldn’t try further.

Hearing this, her mom invited her#to watch as she boiled a piece
of carrot, an egg, and ground coffee beans. After a while she asked
Rita what she could see.

The hard carrot had become soft. The soft egg had become hard,
and the ground coffee had changed the colour of the water.
 Character and Adversity
Rita’s mother asked: “Which one will you be? When adversity knocks
on your door, how do you respond? Are you a carrot, an egg or a
coffee bean?”
#
Each has its merits.

Be Flexible; like the carrot. Be Resilient; like the egg. Think

Strategically and Resolve Conflicts like Rita’s mother. Use all these
tools to make decisions.
 Who Am I?- Activity
•Each participant needs to reflect upon the following questions (in
the order given below) and jot down the answers.

•1. I Like Myself, Because... #

•2. What others think I am?
•3. I Wish To Be Seen As….

•Now, the participants need to come together in their pre-decided

groups
 Who Am I?- Activity
•Each individual in the group will answer the 3 questions for others the group
on a piece of paper. For ex, all the groupmates of Sania will answer the 3
questions for her on a piece of paper and give it to her.
#
•Now, each Individual will scrutinise the responses from their groupmates.
Each will notice differences in perception, i.e, how other people see them and
how they see themselves.

•4. Now answer this question: How Do I Fill This Gap?

 Who Am I?- Debrief
•1. What an individual thinks about themselves might differ from what
others think of them. hence both introspection and feedback helps in
identifying & bridging the gap.

•2. Image management begins with You #

- Both skills needs to be practiced,
interpersonal skills and intra-personal skills. "Remember the world will see
you, they way you see yourself."

•3. Image management is a continuous process, example- College image will

have to different from that of office.
Recognize the key features
of Corporate etiquette
Do You Get The Job?
Corporate Etiquette Activity

•Each group to role-play an interview session with a prospective

employer (role-played by a student from another group)

•Pick a scenario from the following slides and act it out

•While one group is performing, the other groups should observe

and take notes
 Pick Your Scenario! #1

•After arriving at your college, you suddenly came to know that there would
be a campus recruitment program. You’re still in your college wear and the
interviewer asks you about it. What do you do?

•A candidate enters the interview room and finds a couple of books lying on
the ground. He/she doesn’t pick them up…

•A candidate doesn’t follow instructions during the interview and later

constantly inquires about the instructions. How should the co-ordinator
handle this?
 Pick Your Scenario! #2

•While the interview is going on, suddenly the candidate’s phone

rings. What should the candidate do?