Price Guide

for our new

Mobile Broadband plans
Mobile Broadband –
it’s the Internet with legs.
There’s nothing worse than losing your Wi-Fi signal when you go out of range. So give your tablet or
laptop legs and stay connected online wherever you go.
This price guide will give you all the pricing information that you’ll need if you’re a Mobile Broadband
customer with Three on one of our current plans.
We’ve set out what you’ll get each month as part of your plan, the cost of any services used outside
your allowance and for any Additional Services you may use (including international charges).
It’s basically where you’ll find all the relevant information for the pricing of your plan.

Your Internet with legs Pay Monthly package or SIM plan 1

– Our 24-month pay monthly tablet packages 1
– Our 1, 12 or 24-month pay monthly mobile Wi-Fi or dongle packages 2
– Our SIM only plans 3
– Control your spend 3
Additional services and benefits for Pay Monthly and SIM customers 4
– Data usage outside of your allowance 4
– Short-term Add-ons 5
Your Internet with legs Pay As You Go plan 5
– Pay As You Go Add-ons 5
Costs outside of your allowance 7
Charges to special numbers and directory services 8
Using your device abroad 9
–Getting online abroad 9
–Making calls and texts while abroad 10
–Using your device abroad at no extra cost with Feel At Home 11
–Destinations not covered by Feel At Home 13
–Calling and texting abroad from the UK 14
Key things to note 15
UE60550 – effective from 1 November 2017

Three Customer © 2017 Hutchison 3G UK Limited. A member of CK Hutchison Holdings.

Registered office: Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH.

Services Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part
may be reproduced without the prior written permission of the publisher. ‘3’ and its related images, logos and
names used in this publication are trademarks of the CK Hutchison Holdings group of companies. The contents
Hutchison 3G UK Ltd of this publication are believed to be correct at the time of going to press, but any information, products or
PO Box 333 services mentioned may be modified, supplemented or withdrawn.
Glasgow G2 9AG The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer Terms
for Service (available at Three.co.uk/terms).
The customer terms will take precedence if there is any discrepancy with this publication. In the event of a
discrepancy between this publication and information provided on Three.co.uk, other than the customer Terms
for Service, this publication will take precedence.
Your Internet with legs pay monthly
package or SIM Plan
We like to do things differently here at Three. We’re the only network to let their customers use their plan’s allowances
at no extra cost in 60 destinations (with more to come) around the world with Feel At Home (see page 11). All of our pay
monthly packages include a device (whether a tablet, Mobile or Home Wi-Fi or dongle) and an allowance of data units
which you can use in the UK or our Feel At Home destinations. If you sign up to one of our SIM-only Internet with legs
plans, you’ll still receive an allowance of data units, which can be used in the UK or our Feel At Home destinations
(with some limits – see page 11). Where and when you use these data units is up to you. How this works and your
plan options are set out below.

Use your data anywhere in the

UK and in any of our 60 Feel at
Home destinations at no extra
cost. Plus, more destinations
will be added soon.

Select your Monthly Package or plan

which includes a device (unless you've
chosen a SIM-only plan) and
an allowance of data units.

Your data units convert You'll receive a range of extra

automatically into megabytes benefits including 4G at no extra
of data and you decide when cost and Feel At Home - read on
and where to use them. for more.

Our 24-month pay monthly tablet

packages
With our pay monthly tablet packages you’re in control. Once you’ve chosen your tablet you can then choose how much
you want to pay up front and your data allowance, which you can use in the UK and our Feel At Home destinations. Your
contract will last a minimum of 24 months, and you’ll need to give us 30 days’ notice to end this.

Step 1 Choose your tablet from our great range

Choose how much you want to pay up front

Step 2
(options available depends on package chosen)

Step 3 Choose your data allowance

How much data do you
want?
2,048 5,120 15,360 20,480
Each Data Unit converts
on use into 1 MB of data

Step 4
Use your Data Units in the
UK or in our Feel At Home
destinations

If you use all of your Data 15,360 (15 GB) 20,480 (20 GB)
Units each month, they of which 12,888 (12 GB) can of which 12,888 (12 GB) can
2,048 (2 GB) 5,120 (5 GB)
convert into the following be used in our Feel At Home be used in our Feel At Home
megabytes of data: destinations at no extra cost destinations at no extra cost

Your monthly charge will depend on the tablet chosen and the amount you’ve chosen to pay
up front, and includes a £5 discount for paying by our preferred payment method, which is
Monthly Charge
by a recurring method, such as Direct Debit. Each May, your Monthly (Recurring) Charge will
increase by an amount up to the RPI rate announced in the preceding February (see page 16).

1
Our 1-, 12- or 24-month pay monthly
Mobile Wi-Fi or dongle packages
With our pay monthly Mobile Wi-Fi or dongle packages you’re in control. Once you’ve
chosen your device, you can then choose how much you want to pay up front, how long
your contract will last (you’ll need to give us 30 days’ notice to end this) and your data
allowance, which you can use in the UK and our Feel At Home destinations.

Step 1 Choose your Mobile Wi-Fi or dongle from our great range

Choose how much you want to pay up front

Step 2
(options available depending on package chosen)
Step 3: Choose your
1 month 12 months 24 months
minimum term
Step 4 Choose your data allowance from:

How much data do you

want?
2,048 5,120 10,240 15,360 20,480 40,960
Each Data Unit converts on
use into 1 MB of data

Step 5
Use your Data Units in the
UK or in our Feel At Home
destinations

40,960 (40 GB)

of which 12,888
(12 GB) can
15,360 (15 GB) 20,480 (20 GB) be used in our
If you use all of your Data of which 12,888 of which 12,888 Feel At Home
Units each month, they (12 GB) can (12 GB) can destinations at
convert into the following 2,048 (2 GB) 5,120 (5 GB) 10,240 (10 GB) be used in our be used in our no extra cost
Feel At Home Feel At Home
megabytes of data: destinations at destinations at
(Available on
Home Wi‑Fi only,
no extra cost no extra cost
on 1- or 12-month
minimum term
packages)

Your monthly charge depends on the device chosen and the amount you’ve chosen to
pay up front, and includes a £5 discount for paying by our preferred payment method,
Monthly Charge which is by a recurring method, such as Direct Debit. Each May, your Monthly (Recurring)
Charge will increase by an amount up to the RPI rate announced in the preceding February
(see page 16).

2
Our Internet with legs SIM plans
Our pay monthly SIM Plans are available on a choice of a 1-month rolling or 12-month
minimum term. You just need to choose how much data you want, which you can then
use either in the UK or in one of our Feel At Home destinations (subject to some limits –
see page 11) and the minimum term of your contract and you’re ready to go. You’ll need
to give us 30 days’ notice to end your contract.

Step 1 Choose your data allowance

How much data do you
want?
1,024 2,048 5,120 15,360 20,480
Each Data Unit converts
on use into 1 MB of data

Step 2
Use your Data Units in the
UK or in our Feel At Home
destinations

If you use all of your Data 15,360 (15 GB) 20,480 (20 GB)
Units each month, they of which 12,888 of which 12,888
convert into the following (12 GB) can be used (12 GB) can be used
1,024 (1 GB) 2,048 (2 GB) 5,120 (5 GB)
in our Feel At Home in our Feel At Home
megabytes of data: destinations at destinations at
no extra cost no extra cost

Step 3:
Choose your 12-month 1-month 12-month 1-month 12-month 1-month 12-month 1-month 12-month
Minimum Term
£7.50 £10 £8 £15 £13 £20 £18 £23 £21

Monthly Charge Your monthly charge includes a £5 discount for paying by our preferred payment method,
which is by a recurring method, such as Direct Debit.

Control your spend

On all our pay monthly Internet with legs plans, featured in this Price Guide, you have the
ability to control your spend if you’re worried about going over your monthly data allowance.
You can switch on a “block” in your My3 account, which will prevent you from using data
outside of your allowance, for which you’d normally be charged. You can change the settings
to switch this on and off multiple times each month.
If you’re using your SIM in a device that can also make and receive calls and texts, please
note that these won’t be blocked. This is because the charges for these are always outside of
your allowance on these plans and so won’t be caught by this block.
You can also block calls to non-standard UK landlines (for example, to numbers like 0845 or
those starting 09) and international calls, as well as blocking texts to shortcodes, for things
like competitions, companies or social media in your My3.
It’s really easy to switch these blocks on or off – just log into your My3 account. Then under
Allowances, select Control Your Spending. You can then choose how you want to control your
spend from the options available.

3
Additional Services & benefits for our
Pay Monthly & SIM plan customers
These are the additional, optional or extra services you can use in addition to your plan’s
inclusive data allowance.
One of the features of our new plans is that if your device is able to make and receive calls
and texts, you can also use your new SIM to make calls and send texts on the rates set out
on page 7 onwards.

Please be aware that we may change or introduce new charges for our Additional
Service, including services outside of your allowance. If we do, we’ll publish any
changes on our website. If any Add-ons are affected which have a recurring charge,
we’ll let you know at least 14 days before the charge changes. If we do make a change
to an Additional Service, and you’re not happy with it, you can cancel the Add-on(s) or
stop using the Additional Services or Services Outside of Your Allowance. If you’d prefer
to end your contract instead, a Cancellation Fee may be payable (see page 14).

Data usage outside of your allowance

On the pay monthly and SIM plans set out in this Price Guide, if you run out of data, you
can just continue to use data outside of your allowance, and you’ll just be charged for
what your use at 1p/MB in the UK (roaming rates in non-Feel At Home destinations and in
your Feel At Home destinations will depend on where you are).

What short-term Add-ons are available?

If, as a pay monthly or SIM customer, you find yourself needing an increased data
allowance in the UK or in one of our Feel At Home destinations and you prefer to have
a fixed data allowance to use, why not choose one of our short-term Add-ons below?
You can only buy one of each, each bill cycle, and it will last until your next bill cycle
when your plan’s data allowance refreshes.
Number of Data Units for use in the UK or one of our Feel At Home
Add-on Price
destinations

1 GB 1,024 £5

5 GB 5,120 £15

10 GB 10,240 £20

Go Binge
Watch your favourite shows from Netflix and TVPlayer and listen to your favourite music on
DEEZER and SoundCloud without worrying about running out of data.
Monthly price
Add-on name Data Units Allowance When is this Add-on available?
(rolling)
Go Binge Unlimited (as long as • If you joined, upgraded or changed your price plan Free
you have standard data on or after 6 July 2017 to one of our new Mobile
allowance remaining). Broadband plans with a data allowance of 5GB or more,
Go Binge will automatically be added to your plan.
• If you joined or upgraded to one of our new Mobile
Broadband plans before 6 July 2017, you can add
Go Binge by changing to a higher price plan. The new
price plan must be an Advanced plan with at least
5GB data allowance.
4
Your Internet with legs
Pay As You Go plan
Pay As You Go shouldn’t be complicated. That’s not right at all. It should be flexible and
simple to use so you can get the most out of your tablet, Mobile Wi-Fi or dongle. Perfect if
you love the control and peace of mind you get with an allowance, but with the freedom of
Pay As You Go.
We introduced a new Data Reward Pay As You Go plan from 3 February 2016. If you’re on
our new Data Reward plan, you get 200MB data free every month when you register with
us at Three.co.uk/freedata. Your 200MB free data is applied straight away and lasts for
30 days. Any unused data will be lost at the end of your 30 days. Each month, you’ll get
another 200MB of free data automatically applied to your account to enjoy.
If you would like to get a Data Reward SIM, you can do so online at Three.co.uk/datareward.

Top–ups
To get credit on your Pay As You Go account, you just need to top up. Once activated,
Top‑ups never expire.
Your My3 account is the easiest and most convenient way to top up and can be used
in both the UK and our Feel At Home destinations at no extra cost. Once you have set it
up, simply register your credit or debit card and you’ll be able to top up whenever you like.
Plus, with My3 you can see exactly how you are using your credit or any allowance.
You can top up in the following amounts:
£2 £5 £10 £15 £20 £25 £30 £40 £50

Data Reward
✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Plans
Existing Pay As
✔ ✔ ✔ ✔ ✔
You Go Plans

You can find out more on how to top up at Three.co.uk/topup. Please note that not all
Add‑ons and Top-ups are available through all channels - for example, some may only be
available online or by calling Customer Services.

Great value Add-ons

Running out of data shouldn’t stop you enjoying your tablet. Just pop some more credit on
your account and maximise your Top-up with one of our great value Add-ons for use within
30 days. What’s more, you can also use your Add-on’s data allowance to get online abroad
at no extra cost in 60 destinations worldwide with Feel At Home (see page 11).

We’ve set out below how this works

Use your data anywhere in the

UK and in any of our 60 Feel At
Home destinations at no extra
cost. Plus, more destinations
will be added soon.

Buy an Add-on using your Top-up to get

an allowance of data units.

You'll receive a range of extra

Your data units convert automatically benefits including 4G at no extra
into megabytes of data when and cost and Feel At Home - read on
where you decide to use them. for more. 5
 Choose a new Pay As You Go Choose an existing Pay As You Go
Mobile Broadband Data Reward Add-on Mobile Broadband Add-On
2GB Data 5GB Data 10GB Data 500MB data 1GB data 3GB data 7GB data
Add-on Name
Add-on Add-on Add-on Add-on Add-on Add-on Add-on
Data units (each
converts on use
to 1MB of data for
2,048 5,120 10,240 500 1,024 3,072 7,168
use in the UK or
our Feel At Home
destinations)

Price £15 £20 £25 £2.99 £10 £15 £25

Duration 30 days 30 days 30 days 1 day** 30 days 30 days 30 days

If you use all your

units in your Add-
on, they convert 2,048 5,120 10,240 500 1,024 3,072 7,168
into the following
amounts of data

These data Add-ons are compatible with

our new Data Reward plan.
You will be eligible to register for free These data Add-ons are compatible with our existing
Other info
200MB every month*. Pay As You Go Mobile Broadband plans.
Pay 1p per MB when you run out of data
or just use your top-up credit.

*Note: The free 200MB of data requires registration and is only available on our new Data Reward plans. It is available
on the date of registration each month. You can only register up to five SIMs and if you have another data allowance in
addition to your free 200MB, your free 200MB data will be used first. Your free 200MB data can be used in Feel At Home
destinations.

**Note: Expires midnight after the day you bought it or if you use up the data - whatever comes first.

More about our Add-ons

How long do Add-ons last? Add-ons are valid for 30 days from the date and time you
activate them apart from the 500MB data Add-on which lasts for one day. Add-ons need to
be activated within 90 days of purchase.
What happens to any remaining allowance when my Add-on has expired?
Once an Add-on expires, any unused allowance of units will be lost and can’t be rolled over
to another Add-on.
Can I cancel an Add-on? Once an Add-on has been activated it can’t be cancelled.
Can I buy more than one Add-on at a time? Generally, only one of each Add-on can be
active on your account at any one time, but if you’ve used all of your Add-on allowance, you
can then activate another Add-on.
How do I find out more about converting a Top-up to an Add-on? You can find out how
to convert a Top-up to an Add-on online at Three.co.uk/support/top-up

6
What are the costs outside of my allowance?
If you use data outside of your allowance, without buying an Add-on, or if you can use your
device to make calls or send messages, the charges for these activities are set out below:

Outside of allowance – UK use Cost (per MB/minute/message)

Data (per MB) 1p*
UK text messages (up to a max. of 160 characters. Depending on
your device, if your message includes certain emojis or emoticons,
2p*
you may instead be charged for sending a picture message – see
below). Messages sent to a short code number will cost more**.
UK picture message 40p
Voice and fax calls to standard UK landlines (starting 01, 02, 03) and
3p*
to UK mobiles (any network)

UK video calls 51.1p

UK video messages 40p
Non-standard 07 numbers:
0740659 / 074060 / 074061 / 074062 / 0740671 – 9 / 074176 /
074181 / 074185 / 074411 / 074414 / 074515 / 075200 / 075201 /
075203 / 075204 / 075205 / 075207 / 075208 / 075209 / 075370 /
075373 / 075375 / 075376 / 075377 / 075378 / 075379 / 075580 /
075581 / 075582 / 075590 / 075591 / 075592 / 075593 / 075594 /
075595 / 075596 / 075597 / 075598 / 075710 / 075718 / 075890 /
075891 / 075892 / 075893 / 075898 / 075899 / 077001 / 077442 / Out of allowance UK mobile charges apply
077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / (see Three.co.uk/nts for exact costs)
077552 / 077553 / 077554 / 077555 / 078220 / 078221 / 078223 /
078224 / 078225 / 078226 / 078227 / 078229 / 078644 / 078727 /
078730 / 078744 / 078745 / 078920 / 078922 / 078925 / 078930 /
078931 / 078933 / 078938 / 078939 / 079111 / 079112 / 079117 /
079118 / 079245 / 079246 / 079780 / 079781 / 079784 / 079785 /
079786 / 079788 / 079789

International 07 number prefixes for Isle of Man and

Channel Islands (Jersey, Guernsey, Herm, Sark):
074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 /
075091 / 075092 / 075093 / 075094 / 075095 / 075096 / 075097 /
07624 / 077003 / 077007 / 077008 / 047781 / 077977 / 077978 / International band 0 (see page 10)
077979 / 078297 / 078298 / 078299 / 047839 / 078391 / 078392 /
078397 / 078398 / 079240 / 079241 / 079242 / 079243 / 079244 /
079247 / 079248 / 079370 / 079371 / 079372 / 079373 / 079374 /
079375 / 079376 / 079377 / 079378 / 079379 / 07781

0087 and 0088 (satellite phones) Up to £7.66

076 – Pager £1.22 per call plus 85.8p per minute
Personal numbering (070) – Band 1 30.6p per minute
Personal numbering (070) – Band 2 £1.04p per minute
Personal numbering (070) – Band 3 £1.22 per call plus 85.8p per minute
Premium rate (09, 091, 098) – Bands A-E (check Three.co.uk/nts for 45p per minute Access Charge (1 minute minimum charge)
specific numbers) plus the Service Charge
Text relay (18000,18001) Calls to 18000 are free; calls made via 18001 to UK standard
landlines (starting 01, 02, 03) and UK mobiles will be charged at the
above rates; calls made via 18001 to international numbers will be
charged at the rates set out on pages 12 and 14 of this Price Guide,
less a 25% discount.

* These rates apply to our Internet with legs Pay Monthly packages, SIM plans and our new Internet with legs
Pay As You Go Data Reward plan. If you’re on one of our existing Pay As You Go mobile broadband plans, you’ll be
charged 10.2p per text message and 25.5p per minute for voice and fax calls to standard UK landlines (starting 01,
02, 03) and to UK mobiles (any network). On these older plans, you’ll need a data Add-on to get online.

** SMS short codes are a type of text message sent to a 5 or 6 digit number that normally begins with a 6, 7 or 8.
They are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games
and ringtones. They are classed as a type of Premium Rate Service. The cost will vary with the promoter’s terms and
conditions (which should always be checked to find out the exact cost of sending the message). SMS short code
messages will not come out of any inclusive allowance.
7
How much does it cost to call Directory
Services?
There is a host of directory enquiry services available, all of which have different phone
numbers and different charges. The table here only shows a fraction of the directory services
available (which is changing frequently) – go to Three.co.uk/nts for the latest details.
The cost of calling a number starting 118 is now split into an Access Charge (set by us,
at 45p per minute, with a 1-minute minimum charge) and a Service Charge (set by the
company you’re calling – they’ll tell you this).

Prices for Three directory services (including VAT)

National 118333 – multi-search 45p per minute Access Charge (1-minute minimum
charge) + £1.50 to connect + (after the first minute) a
Service Charge of £1.50 per minute.

International 118313 – multi-search 45p per minute Access Charge (1-minute minimum
charge) + £4.45 to connect + (after the first minute) a
Service Charge of £2.57 per minute.

Directory Services for people with Free to call 195 for Three’s registered users.
disabilities 195 – multi-search If the 195 operator then connects you to a number
you’ve searched for, your call will be charged at the
standard rate for your price plan or will come out of
any available allowance you have. Free text message
with the number(s) you’ve requested.

8
What if I want to use my device or SIM
abroad?
International Roaming is switched on automatically on your account, so you can use your SIM abroad, including
in Feel At Home destinations straight away. On our Pay As You Go plans you’ll need to activate (by inserting and
making a chargeable event) in the UK first.

With Feel At Home, international data roaming is not subject to additional charges if you’re using your plan or an
Add-on allowance to get online from a Feel At Home destination (see bottom of page). Pay As You Go customers
can choose to use either their top-up credit or an Add-on at no extra cost in our Feel at Home destinations. As our
mobile broadband plans do not include voice or text allowances, you won’t be able to make calls or send texts
back to the UK at no extra cost from our Feel At Home destinations on these plans.

In countries not covered by Feel At Home, or for calls and texts made abroad on these plans, additional costs will
be incurred.

Getting online abroad

When you roam onto other international networks where data roaming is available, the charges below will apply
(except if you’re in a Feel At Home destination – see page 11-12 for more information).
The speed and availability of Internet access when abroad will depend on a number of factors, including which
network you are roaming on and the services they have available – for example, 4G networks may not be
available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds
that you’ll experience include your distance from the nearest mast, your location in a building, local geography,
and the type of device you’re using. Certain services such as audio and/or video streaming may be slower as
a result than in the UK. For the latest information on which countries you can roam in, and on which networks,
visit Three.co.uk/roaming
To help you manage your roaming costs when you’re travelling, we’ll text you information about roaming rates
for each country you visit. We’ve also set up a worldwide data roaming limit of £42.50 to stop you spending
too much. If you’d prefer you can have this limit removed by contacting Three Customer Services.
If you need to contact Three Customer Services while abroad, call +44 7782 333 333 (this call will be charged at
your standard roaming rate). Calls made from abroad to your voicemail will also be charged at standard roaming
rates. Go to Three.co.uk/roaming for more information.

Band Countries Cost per

MB

Data Band 1 Monaco 10p

Data Band 2 Benin, Botswana, Cyprus (North), India, Ivory Coast, Japan, Panama, £3
Philippines, South Africa, Taiwan, Thailand, Turkey, Yemen

Data Band 3 Rest of the World excluding Feel At Home destinations – see page 10. £6
Maritime Networks (Ships, Ferries, Cruise Liners), Airlines

Data charges are for data sent and received and are calculated to the nearest kilobyte.

9
Making calls and texts while abroad
If your device allows you to make calls or send messages, and if used abroad to make calls or send texts, you will
be charged as below (remember, as your mobile broadband plan does not include voice or text units, you will not
be able to use your device to make calls or send texts back to the UK from Feel At Home destinations at no
extra cost).

To see the roaming rates you’ll be charged for calls and texts (device allowing), you’ll need to know (1) the
Band that the country you’re in is in, and (2) which Band the country you’re trying to contact falls within. Check
the table below to find out:

Feel At Home Feel At Home

in Europe Around the Band 0 Band 1 Band 2 Band 3 Band 4
World

Aland Islands Australia Monaco Andorra Rest of the world Cape Verde Ships,
Austria Brazil Bosnia and (that is, not within Cuba Ferries,
Azores Hong Kong Herzegovina Feel At Home Ethiopia Airplanes and
Bands 1 and 2 or Maritime
Balearic Islands Indonesia Canada Georgia
Bands 0, 0A, 1, 3 Networks
Belgium Israel Macedonia Kuwait
or 4).
Bulgaria Macau Montenegro If you can’t see Malaysia
Canary Islands New Zealand North Cyprus the country you’re Maldives
Croatia Puerto Rico South Africa looking for and Morocco
Cyprus Singapore Turkey want to double Oman
Czech Republic Sri Lanka check if it falls Russia
within Band 2,
Denmark US Virgin Islands Tunisia
go to Three.
Estonia USA Turkmenistan
co.uk/roaming to
Finland see if you can use Ukraine
France your Three device United Arab
French Guiana there. Emirates
Germany Uzbekistan
Gibraltar
Greece
Guadeloupe
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira
Malta
Martinique
Norway
Poland
Portugal
Réunion
Romania
Saint Barthélemy
Saint Martin
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
The Netherlands
Vatican City

10
Did you know?
• Calls made when you’re in a non-EU country are normally charged per minute
• Calls received when you’re in a non-EU country normally have a 1-minute minimum charge and are then charged
by the second
• When you’re roaming in the EU, the minimum charge for a call is for 30 seconds, after which calls are charged
by the second.

Use your device abroad at no extra cost with Feel At Home.

Because your plan’s allowance of data units can be used in the UK and in our Feel At Home destinations, you can
get online while on holiday at no extra cost. No worries. Where and when you use your allowance is up to you.
It’s also free to receive calls, texts, photo messages and video messages when in a Feel At Home destination
(if your device allows these features).
As a reminder, Feel At Home can be used in the following destinations (we’ve split these into two bands, based on
whether they’re within the EU or not as this will affect some out of allowance charges):

Feel At Home in Europe Feel At Home Around the World

Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Australia, Brazil, Hong Kong, Indonesia,
Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Israel, Macau, New Zealand, Puerto
French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Rico, Singapore, Sri Lanka, US Virgin
Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Islands, USA
Luxembourg, Madeira, Malta, Martinique, Norway, Poland, Portugal, Réunion,
Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain,
Sweden, Switzerland, The Netherlands, Vatican City

Out of allowance charges when in a Feel At Home destination

If you use up all of your plan’s data allowances when in a Feel At Home destination, you’ll be charged for additional
use at the out of allowance rates below:

Internet data
Feel At Home in Europe and Around the World 1p per MB

If you want to make calls or send texts using your device from a Feel At Home destination, you’ll be charged as follows:

Where are you calling or messaging?

Back to the UK Back to Feel at Anywhere else Cost to Receive
Home in Europe in the World
destinations ø
Call charges (per minute)
texting or getting online?

Feel at Home in Europe 3p 3p £1.40 Free

Where are you calling,

Feel at Home Around the World 3p 3.3p £1.40 Free

SMS charges (per message)
Feel At Home in Europe 2p 2p Up to 2p Free
Feel at Home Around the World 2p 2p Up to 2p Free
Internet Data (per MB)
Feel At Home 1p N/A
Feel at Home Around the World 1p N/A
Ø
The selected European countries are: Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland,
Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Norway, Poland, Portugal, Réunion,
Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Vatican City.

Photo messages, video messages, video calls and calls to non-geographic numbers (starting +4484, +4487, +449, +44118)
don’t form part of your allowance; therefore the following charges will apply when in a Feel At Home destination
(regardless of which country you are calling or messaging):

Cost to make call / send message Received

Photo message (per message) 40p Free
Video message (per message) 40p Free
Video call (per minute) Up to £2.042 (to any number) Up to £1.54
Non-geographic calls (per minute) Up to £1.40 (to any number) N/A

Prices quoted above include VAT, where applicable.

Check Three.co.uk/feelathome for more information and the latest on which destinations are included.

11
Is there any other information about Feel At Home that I should know?
• F
 eel At Home is intended for our UK customers who are visiting one of the Feel At Home destinations for short
periods, like holidays or business trips. It isn’t designed for people who live abroad or stay for extended periods.
If you roam exclusively in a Feel At Home Around the World destination for any 2 complete months in a rolling
12-month period, we may suspend international roaming on your account, meaning you will no longer be able
to use your device abroad. Of course, we will let you know in advance if this is likely to happen. To ensure all
customers can benefit from Feel At Home in Europe with roaming at no extra cost, we also reserve the right to
apply a surcharge in case of abusive use. In order to help us to detect possible abuse of Feel At Home in Europe,
we may monitor your usage and presence. We’ll look at the balance of your roaming and domestic (UK) activity
over 4 months: if you spend the majority of your time abroad and consume more abroad than at home over the
4 months, we have the right to add a small surcharge to your usage. This surcharge will be capped at 3p/min,
0.9p/SMS and 0.78p/MB (except if you are roaming in the following countries in which case it will be 0.65p/MB,
2.72p/min and 0.85p/SMS: Aland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Norway,
Switzerland, Gibraltar, Iceland and Liechtenstein). Don’t worry – we’ll send you an alert 2 weeks before the
surcharge is applied, giving you an opportunity to modify your roaming behaviour to avoid being charged this
surcharge. If you spend a full month abroad but some of that time is spent in a destination that isn’t included in
Feel At Home, this won’t apply.
• Y
 ou can stream and connect to VPNs, but you will find this is slower and the quality may not be as good as
in the UK.
• W
 e restrict the use of your data allowance for file-sharing (like peer-to-peer download services) or using certain
sites to download or share large files.
• A
 s we’ve said, all of our Internet with legs plans include a set of data allowances, made up of a specified number
of data units that can be used in the UK or our Feel At Home destinations. If you’re roaming in a Feel At Home
Around the World destination, you can use a portion of your data allowance each month, up to a maximum of
12,288 data units (12GB) or 9,216 data units (9GB) if you’re on a PAYG plan. For example, if your Add-on has
a data allowance greater than 9GB if you’re on a PAYG plan, you can use up to 9GB if you’re on a PAYG plan
of that allowance each month to get online. If you exceed your 9GB if you’re on a PAYG plan monthly data
allowance in a Feel At Home Around the World destination, your data usage will be blocked until your next
billing period. If you exceed any this limit for any 2 months within a rolling 12-month period we have the right
to suspend international roaming on your account, meaning you will no longer be able to use your device or
allowance abroad. Of course, we will let you know in advance if this is likely to happen.
 If you’re roaming in a Feel At Home in Europe destination, there is a Fair Use Data Limit of 12,288 data units
(12GB) or 9,216 data units (9GB) if you’re on a PAYG plan, which applies. This allows you to use up to 12GB or
9GB (depending on your plan) if you’re on a PAYG plan of your data allowance in our Feel At Home in Europe
destinations, at no extra cost. If you use 9GB if you’re on a PAYG plan while roaming as part of Feel At Home
in Europe, and still have a data allowance available, you can continue to use your data, but this is subject to
a surcharge of 0.78p/MB except if you are roaming in the following countries in which case it will be 0.65p/
MB: Aland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Norway, Switzerland, Gibraltar,
Iceland and Liechtenstein.
• Calls and texts from the UK to local numbers in Feel At Home destinations are charged as follows:

Where are you calling or messaging? Call cost Cost

(per minute) (per message)

UK to Brazil, Indonesia, Israel, Macau, Singapore,

£1.021 25.2p
Sri Lanka, Puerto Rico and US Virgin Islands

UK to Australia, Hong Kong, New Zealand and USA 56.2p 25.2p

UK to Aland Islands, Austria, Azores, Balearic Islands,

Belgium, Bulgaria, Canary Islands, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France,
French Guiana, Germany, Gibraltar, Greece, Guadeloupe,
Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey,
46p 25.2p
Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira,
Malta, Martinique, Netherlands, Norway, Poland,
Portugal, Republic of Ireland, Réunion, Romania,
Saint Barthélemy, Saint Martin, San Marino, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Vatican City.

12
What about destinations not covered by Feel At Home – how
much will it cost to use my phone there?
The cost of data use abroad (when not in a Feel At Home destination) is set out on page 11 (please note, the
‘Bands’ are different for data use).

Our international charges for calling or texting vary depending on (1) where you are and (2) where the person
you are calling or texting is located. The relevant international costs to call or text outside of our Feel At Home
destinations are listed below.

To see the roaming rates you’ll be charged when in a specific country, use the table on page 10 to identify the
band that the country you’re going to falls within, and if you are contacting someone in a different country (on
an international number), check which band that destination falls into. Then check the tables below.

Making and receiving calls when abroad

Where are you calling?
Where are you calling

Back to the UK & Anywhere else in the How much will it cost
within the same Band world to receive a call in
(per minute) (per minute) these Bands?
(per minute)
from?

Band 0 10p £1.404 0.9p

Band 1 £1.40 £1.40 99p

Band 2 £2.00 £2.00 £1.25

Band 3 £3.00 £3.00 £1.25

Band 4 £3.00 £3.00 £1.25

Note: The above table does not include out of allowance roaming charges for Feel At Home destinations – please see page 11 for these.

Sending and receiving texts while abroad

Where are you Cost to send (per message) Cost to receive a text
texting from? to anywhere in the world (per message)

Band 0 4p

Band 1 35p

Band 2 35p
Free
35p (except if you’re in Russia, Cuba &
Band 3
Tunisia, in which case it will cost 50p)

Band 4 50p

13
Calling and texting abroad from the UK
If you’re using your device to call an international number, the cost will depend on which band the number you are
calling falls within (see table on page 10). If you’re receiving a call from an international number, when in the UK,
you won’t be charged to receive that call.

Voice calls made from the UK to an international destination

Where are you calling? Cost (per minute)

Feel At Home destinations See page 12

Band 0 46p

Band 1 56p (except calls to South Africa, which cost £1.02 per minute)

Band 2 £1.021

Band 3 £1.021

Band 4 Charges vary by country code dialled and/or network

If you’re sending messages (or making video calls) from the UK to an international number, the cost is the same
regardless of where you’re messaging or calling:

Charges from the UK to Cost to send (per message) or

Cost to receive
any country make a video call (per minute)

SMS 25.2p Free

Photo message 40p Free

Video message 40p Free

Video call £1.532 Free

What do you charge for Other Services?

We charge you for a range of other activities.

Charges for Other Services Price

Text delivery report 1.2p per request

Additional copy of invoice Up to £5.11 per copy

Fully itemised bill £1.50

Charge for a replacement SIM Free if ordered online via Three.co.uk/support-sim-support; otherwise £5.11

Change of phone number £10.21

Cancellation Fee Lump sum equivalent to the total Monthly Charges remaining during the
Minimum Term of your agreement less a variable discount, currently 20%.
We reserve the right to vary the amount of the percentage discount from time to time.

Charge for failed/late payment £5.11

14
Key things to note
We’ve set out some of the questions that we often get Go Binge is available for use within the UK and our
asked, and their answers below. We’ve also explained in Feel At Home destinations (a fair use policy may apply –
more detail about your plan including how you can use it see Three.co.uk/feelathome), but some services may
in Feel At Home destinations. not be available while roaming due to licensing
conditions. Traffic optimisation applies – see
About your plan three.co.uk/trafficsense. Go Binge includes a range of
What does my plan include? third party services, some of which may require their
own subscription to access them, and some additional
• If you have a package, which includes a device,
content, such as adverts may come out of your regular
it includes a monthly allowance of data units, that
data allowance. For more details of what’s included
convert automatically on use into megabytes of data,
and how to access see three.co.uk/go-binge.
whether used in the UK or a Feel At Home destination.
• If you sign up to one of our new Internet with legs SIM Do you break down the cost of the data units that
Plans, it includes a monthly allowance of data units I get as part of my package anywhere?
that convert automatically on use into megabytes of Yes – you’ll see a breakdown of the exact cost of
data – whether used within the UK or a Feel At Home the units included within your package’s allowances
destination. on page 2 of your monthly bill in the ‘Answering your
• It’s worth remembering that if you don’t use up your questions’ section titled ‘About your allowance’s unit
allowance in a month, you lose the unused portion, costs’ – we believe this helps you understand the value
as it doesn’t roll over to the next month. you’re getting from your package. The number of data
units that each package is comprised of is also set out
• After your monthly allowance of data units is used up, on the relevant pages of this Price Guide.
prices for use outside of your allowance for additional
data as well as for any calls or messages are shown 1 data unit = 1 MB of data
on page 7. For example, the data unit cost for the 5 GB mobile
data, 12-month SIM Plan costing £13 a month is: 0.254p
How can I use my data units? per megabyte. These aren’t charges for going over your
• You can use your data units in the UK or in any of our allowance, these units are included in your plan.
Feel At Home destinations, as set out on page 10. They also don’t include any one-off reductions,
discounts, or any Add-on allowances.
• You can also use your data units to set up a Personal
Hotspot if you want to connect more than one device We have set out the per unit cost for our pay monthly
to the Internet at once, when in the UK. You can use Add-ons in the table below.
any or all of your allowance for this purpose.
Add-on Per unit cost
• To help you see the value you’re getting with our Pay
As You Go Data Add‑ons, we’ve set out in the table 1 GB 0.488p
below the per unit cost for each Pay As You Go Data 5 GB 0.293p
Add-on: 10 GB 0.195p

Pay as You Go Data Per unit cost

What will I have to pay if I want to cancel my
Add-ons
contract?
500 MB Data Add-on 0.598p
If you ask to cancel your package before the end
1 GB Data Add-on 0.976p of your Minimum Term, you’ll be asked to pay a
2 GB Data Add-on 0.732p Cancellation Fee (see ‘What do you charge for other
services’ on page 14). If you are outside of your
3 GB Data Add-on 0.488p
Minimum Term and want to cancel your contract,
5 GB Data Add-on 0.391p there is no cancellation fee to pay. For more
7 GB Data Add-on 0.349p information call Three Customer Services.
10 GB Data Add-on 0.244p
Is there anything else I should
If you have Go Binge as part of your package (having note?
joined or upgraded your account or changed your price
Depending on your device, you may be able to use it
plan to an eligible plan on or after 6 July 2017) on a plan
to make calls and send texts. If so, you should note the
which includes a data allowance of at least 5GB, or
following:
(where available) have added the Go Binge Add-on to
your account, Go Binge provides you with an unlimited Charging/billing.
data unit allowance that can only be used for streaming • All calls (except calls to short code, premium rate
video and music from selected partners as long as you numbers and EU roaming calls) are treated as a
have some of your standard data allowance remaining. minimum of one minute. Calls of more than one minute
Speeds are restricted to standard definition. If you’re are treated as lasting for their actual duration, with
looking to stream or download content at higher speeds/ fractions of a second being rounded to the nearest
quality you can choose to opt out of Go Binge at any second (this does not apply to some roaming calls,
time and use your standard data allowance instead. calls to Service Numbers and Special Calls).
15
• Calls to Service Numbers (starting 084, 087, 09 and straight away. We’ll work out an appropriate allowance
118) are charged differently from other numbers. and charge to take you to the end of the first month.
• The Access Charge element of these calls will be After that, you simply pay the standard monthly line
treated as a minimum of one minute. If your call lasts rental or Add-on charge for a full month’s allowance.
less than one minute, your Access Charge will be Recurring payment method: New customers can only
rounded up to a duration of one minute. For calls of join pay monthly plans on direct debit and our plans’
more than one minute, the Access Charge element is prices include a discount for paying by this efficient
treated as lasting for its actual duration, with fractions means. Direct Debit is brilliant for you as payment
of a second being rounded to the nearest second. will be taken automatically and your account will not
The Service Charge element is set by the company be suspended if you forget to pay. It is also the most
you’re calling, and may comprise: efficient method for us. You should maintain your
Direct Debit whilst you stay as a pay monthly customer.
(1) a price per minute Service Charge;
You can change your bank details at any time, just let
(2) a price per call Service Charge; us know.
(3) a price per call Service Charge plus a price per We cannot prevent you from cancelling your Direct
minute Service Charge (which runs from the start of Debit, and if you do, you are still required to pay your
your call); and bills by the due date. We will retain your discount if you
(4) a price per call Service Charge plus a price give us any of the following given means of payment
per minute Service Charge (which runs from provided that you simply allow us to store your selected
60 seconds after the call starts). payment method so that we can charge you on your
If the Service Charge includes a price per minute Service billing date each month. Don’t worry, you can swap
Charge, this will be treated as lasting its actual duration these details at any time and on multiple occasions.
(except if the first 60 seconds have been excluded), If you do not permit us to store payment details you will
with fractions of a second being rounded to the nearest lose the recurring payment discount.
second. You can choose any of the following given means of
For example, if you make a call to a service number, payment. Simply allow us to store details and you will
where the Service Charge is 10p per minute, which is remain eligible for the £5 monthly recurring discount.
simply charged at a price per minute rate, and your call
lasts 30 seconds, you’ll be charged a total of 50p for
this call, as the Access Charge element will be rounded
up to a duration of one minute at 45p plus 5p for the 30 Increases to your
seconds of call time for the Service Charge element.
• Each individual charge on your bill is shown with
Monthly Charge
VAT included (where relevant), and is rounded up The Monthly Charge for your package is the minimum
or down to the nearest tenth of a penny to make it price you agree to pay us for Three Services provided
easier to read. This rounding process means that the to you under this agreement, for the Minimum Term.
total charges you see on our bill summary page may Each May, your Monthly Charge will increase by an
not always be identical to the ‘Total due by’ charge amount up to the January RPI rate (published each
you see on the front page of your bill. Don’t worry, February), unless you’re on a SIM plan. If the January
this is normal and you’re not being overcharged or RPI rate is negative, there will be no charge to your
undercharged. The actual amount you need to pay Monthly Charge in May. For example:
is the one shown on your bill’s front page, next to
‘Total due by’. Monthly Monthly Charge Monthly Charge
Charge from May 2018 from May 2019
VAT invoices: These plans are for your personal
up to April to April 2019 to May 2020
use only and are not intended for commercial use –
2018
this means that if you signed up to one of these plans
on or after 18 August 2016, we’re afraid we will not be Price A plus an Price B plus an
able to issue you with a VAT invoice in relation to this amount up to the amount up to the
Price A
account. If you do need a VAT invoice in relation to January 2017 January 2018
RPI rate = Price B RPI rate = Price C
your mobile account, please have a look at one of our
Business Plans. We’ve set out an example below, showing how this
If you joined us before 18 August 2016, you may be would work, if your charge is £25 and the January
able to request a VAT invoice subject to a few simple 2018 RPI rate is 2% and the January 2019 rate is 1%:
verification checks – please note that Three will only £25.00 + up to £25.50 = £0.255
issue a tax invoice on these plans where it is obliged £25.00 £0.50 (2% of (1% of £25.50) =
to do so, in accordance with VAT regulations. You £25.00) = £25.50 £25.76
can make this request by calling 333 free from a
Three phone, or 0333 338 1001 from any other phone This does not apply if you are a SIM-Only customer. If the
(standard call rate applies) and select the Billing option. January RPI rate announcement in February is negative,
First month pro-rated: Your first month’s allowance there will be no increase applied to your Monthly Charge
and charge for your price plan or Add-on will depend on in May of that year.
when in the month you join Three or when you decide
to select your Add-on. Whenever that is, you can start
using your allowance for your price plan or Add-on
16