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University of Central Punjab Assignment - 3: Names: L1f20bsaf0069 L1f20bsaf0068 L1f20bsaf0066 L1f21bsaf0099 L1F20BSAF0248

This document contains an assignment submitted by students for their Business Analysis course. It includes responses to two questions about conducting stakeholder interviews. For the first question, the students describe the process for preparing and conducting stakeholder interviews, including identifying goals and stakeholders, allocating time and budget, setting up interviews, and communicating with interviewees. For the second question, the students explain how to develop interview questions for different levels of stakeholders (strategic, tactical, operational) based on the STOP model, and provide examples of 5 questions for each level. The document also lists qualitative techniques the students would and would not use for requirements gathering, along with reasons.

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Hamza Ali
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23 views

University of Central Punjab Assignment - 3: Names: L1f20bsaf0069 L1f20bsaf0068 L1f20bsaf0066 L1f21bsaf0099 L1F20BSAF0248

This document contains an assignment submitted by students for their Business Analysis course. It includes responses to two questions about conducting stakeholder interviews. For the first question, the students describe the process for preparing and conducting stakeholder interviews, including identifying goals and stakeholders, allocating time and budget, setting up interviews, and communicating with interviewees. For the second question, the students explain how to develop interview questions for different levels of stakeholders (strategic, tactical, operational) based on the STOP model, and provide examples of 5 questions for each level. The document also lists qualitative techniques the students would and would not use for requirements gathering, along with reasons.

Uploaded by

Hamza Ali
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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UNIVERSITY OF CENTRAL PUNJAB

ASSIGNMENT – 3
Names:
Riyyan Mirza L1f20bsaf0069
Mutahhar ajmad L1f20bsaf0068
Hamza ali L1f20bsaf0066
Sania SHAHBAZ L1f21bsaf0099
ANS DAR L1F20BSAF0248

Subject:
BUSINESS ANALYSIS.
Submitted To:
SIR AHSAN ALI SIDDIQI
Date:
22/01/23
1. Being a business analyst how would you conduct stakeholder
interviews? How would you use the classic structure framework of
Who? Why? What? When? And where?
Following steps to prepare for a successful stakeholder interview:

 Identify your research goals:


What do you want to find out? Even if you are running a semi-structured interview, it is best to
prepare a script or guideline to identify a few important questions to ask from stakeholders
because you need answers to. Make sure to go beyond the project requirements as with any user
interview you want to hear about the stakeholders and motivations not just about the business
plan Also, experts tend to assume that what is obvious to them. Make sure you familiarise
yourself with the full scope of the project.

 Identify the stakeholders:


Depending on the project you are working on, the stakeholders may be on different levels of an
organization management, engineering, marketing and communication, sales, technical support,
etc. Every single person whose job will be affected by the product is a stakeholder. For example,
people in management might be less sensitive to technological limitations, while the engineering
team might not be aware of the constraints caused by the market or competitors.

 Timeline and Budget:


When working on smaller projects or with a limited budget, time may become a huge limitation.
However, do not try to save time by cutting the stakeholder interview. Plan ahead and make sure
you allocated enough time to each interview as well as to breaks in between to gather your
insights. If you are limited by time, location or budget, you might want to conduct your
stakeholder interviews.

 Setup:
Whatever method you choose to run the stakeholder interview, make sure to have all the
necessary equipment when you need it. If possible, work as a team in this research phase: one
person conducts the interview while the other one observes and takes notes. If this ideal setup is
not possible, you can easily record the interview, as long as the interviewee has been informed
and has explicitly agreed to it.

 Send an email to your interviewees beforehand:


This is the most important content if the interview itself. Keep in mind that you are not
necessarily dealing with people familiar with this kind of research. They might have several
questions. Make sure to explain that the content of the interview will in no way be used to assess
them, their professionalism or their knowledge. Present the context and the scope of the
interview and inform them ahead of time so they know what is coming up. There is nothing
worse than an interviewee feeling caught by surprise, possibly misunderstanding the purpose of
the interview. Leave space for questions and take time to answer them. Define the time you will
require from them and respect it.

2. Based on STOP Model how will you develop the interview questions for
each of the hierarchy levels, list at least 5 questions that you should be
asked from the respondents to elicit the information at each level.
The interviewee's privileges determine the type of question. Of The STOP model shows a simple
hierarchy. “S” stands for Strategic Control Level. Concerns at this level must: Check your
assignments. Understand the need for management information. I agree with your research
approach. At this level, we ensure that the project is aligned with business goals and strategies.
"T" stands for tactical level or middle management. It's about understanding performance, goals,
and management issues. You should be able to understand your chosen Critical Success Factors
(CSFs) and Key Performance Indicators (KPIs) and their associated reporting requirements.
These interviewees will tell us what processes and functions are performed in the department and
who the key people are, but a detailed description of how the processes are performed should not
be expected. Tactical-level interviewees are aware of overarching strategic decisions and should
be able to identify emerging business needs in this area. The "OP" level represents the
operational level, the people who perform the actual tasks of the department. These are people
who can accurately describe your existing business situation and identify issues and workarounds
to address your current procedures. There is information about source documents, bottlenecks,
and workflows that can give you an idea about your workload (although these should be treated
with caution and analyzed with quantitative research methods).
List of Question:
Q: How you able to get the position on which you are today?
Q: What is the biggest problem facing as an wall in career growth in our industry?
Q: What can be a next big trend in our fields?
Q: Tips for success?
Q: what are the biggest challenges facing by our industry?
Q: Middle level?

3. Besides the interview, what are the other qualitative techniques you will /
will not use? Provide reasons for each.
 Observation technique:
I use observation technique, observation require analyst to go and look at the work happening,
ask nothing just observe the work happening.
Reason:
This technique used to understand requirements and provide context to the requirements,
assimilate much more quickly and confirm the understandings as you further.

 Workshops techniques:
I use workshops techniques. It is a structured meeting attended by multiple stakeholders
facilitated by the business analyst.
Reason:
Work with different stakeholders and develop many different prototype, makes analyst in
understanding that to go with which stakeholder, it is bit more outcome oriented.

 Document analysis technique:


Document analysis technique is used, reviewing different documents by different stakeholder
help to understand the idea, requirements needed, relevant information, and who stakeholders are
called for interviews.
Reason:
Reduce time as by reviewing documents list of questions is ready, in what order questions are
asked.

 Focus Group Interviews:


Stakeholders with same ideology, interviews are conducted with three to six stakeholders,
allowing them to answer specific questions, generating discussion among the group of people,
generate fine results.
Reason:
Reduce time as much time consume in separate conducting interviews

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