UOB Infinity User Guide (Admin and Services)
UOB Infinity User Guide (Admin and Services)
User Guide
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3 How to Create New Payers/ Payees
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4 How to Manage Payers/ Payees
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5 How to View Authorisation Setup
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7 Appendix
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How to Create New User
To create a new user, you have to complete user
profile and user account access setup.
Step 2
1. The Organisation ID will be auto populated. Enter the user ID, first name
and last name.
8. If your company has extra physical tokens, you will be able to search 5
and assign a token to the newly created user.
9. Select Company & Administration Tasks which you want to assign to the
new user – Refer to Appendix for the list of “Administration Task”.
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10. Select company and the role access which you want to assign to the
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new user – Refer to Appendix for the list of “Functions Access”. (You will
not be able to assign an authorisation level and limit to this user because
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“Authroiser” can only be created by the Bank.)
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11. Click “Next” button to proceed.
How to Create New User
Submit New User Profile
Upon clicking “Next” button, you will be allowed to check your user
profile details once again before proceeding..
In the review page, you will see three buttons located at the
bottom of the page, namely:
“Cancel”: If you proceed with this, the new created user will be
cancelled and will not be saved as draft.
“Edit”: If you proceed with this, you will be directed back to the
previous creation page.
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How to Create New User
Approve New User Profile
2. A confirmation message will be displayed if user profile has been successfully approved. Please inform
1. Please follow the on-screen instructions to authorise the request.
the newly created user to refer to this guide on how to activate the user ID and setup the password:
https://uniservices1.uobgroup.com/secure/forms/business/pdfs/infinity-guide-getting-started.pdf
Step 2
New User Profile approved in the previous setup will be listed with
“..” Application Type. Hover over the Action icon, select “Edit” to
setup user account access. (The details will be displayed on the
next page).
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How to Create New User
Manage User Account Access
1. User details will be displayed in this section and it is non-
editable.
5. Click here to select the transactions type which the user can
use the account for. 6
2
6. Click “Next” button and the user account access details page
will be displayed on the next screen.
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7. Click “Submit” button and follow the on-screen instructions to
authorise the request. Note
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8. The confirmation message will be displayed as the user 7
account access is successfully saved. Note
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How to Manage Existing User
Manage User Profile
Step 1
From the top menu bar, hover over “Admin” and select “Manage
User Profile” under “User Management” column.
Step 2
1. Click on the tabs to toggle between “All” , “Active” , “Inactive”
and “Locked” for user profiles. The segregation of tabs are
based on user status.
• Delete user
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How to Manage Payer/ Payee
Manage Payer/ Payee
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Step 1
From top menu bar, hover over “Admin” and select “Manage
Payers/Payees” under “User Management” column.
Step 2
Click “Create New Payer / Payee” (to create new record) or click
“Edit” button inside the action menu to update the existing record..
Refer to Appendix
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How to Create a New Payer/Payee
Create new Payer/ Payee
Step 1
Click “Create New Payer/Payee”.
Step 2 7
1. In the creation page, select the company name.
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2. Select the transaction category that you wish to register. For
this guide, we use “Telegraphic Transfer” as the sample.
• If you are creating non-UOB payee records to be used for
SGD to SGD transfers, please select "Transfer to Other
Local Banks" as the category.
2. Account: This column shows the account number tagged to the authorisation
mandate.
3. Product: This column shows the product type bounded by the authorisation
mandate.
4. Transaction Type: This column shows the subset of the product type which is
bounded by the authorisation mandate. For example, if the “Product Type” shows
“Fund Transfer”, the “Transaction Type” will show the transaction in “Fund
Transfer” category, like “Bill Payment”.
5. Verifier Required: This column shows whether there is any verification step
required in the authorisation mandate.
6. Sender Required: This column shows whether there is any sending (send to bank)
step required in the authorisation mandate.
7. Limit Amount: This column shows the maximum limit of authorisation for the
mandate.
8. Authorisation Level:
• There are 5 authorisation group in UOB Infinity: A, B, C, D and E. In order to find
out which authorisation group the approver belongs to, please go to “Manage
User Profiles” screen.
• If there is only an indication of one letter (for example: “A”), that means, this
authorisation mandate only requires one approver and the approver must come
from group A.
• If there is a remark of “Any Sequence” and a comma (for example: “A, B”), it
means, the mandate requires 2 approvers, one from group A and one from group
B. Either group A or group B can be the first approver.
• If there is an arrow (for example “A => B”), it means, the mandate requires 2
approvers, one from group A and one from group B. Approver from group A must 12
approve the transaction before approver from group B can approve.
How to View Audit Queries
Audit Queries
From the top menu bar, hover over “Admin” and select “Audit
Queries” under “Audit Queries” column.
Audit Trail
To view a complete audit trail of a specific transaction, you
can go to “Approval Statuses” screen, click the action menu
on the specific transaction and select “Audit Trail”.
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Services
Cheque Services Send Files to UOB
1 How to Request Cheque Books 11 How to Submit VAN Files
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5 How to Use Filter Options 13 How to Create New Notifications
eGIRO Services
88 How to Setup eGIRO
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How to Request Cheque Books
Request Cheque Books
To request for a cheque book, click on the “Services” tab,
followed by “Request Cheque Books”.
Step 1
1. Select Account Name from the dropdown list.
Step 2
5. Check the cheque book details which you selected.
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How to Stop Cheque Books
Stop Cheque Request
To stop cheque request, click on the “Services” tab, followed
by “Stop Cheque Request”.
Step 1
1. Select Account Name from the dropdown list.
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How to Enquire Cheque Statuses
Enquire Cheque Statuses
To enquire cheque statuses, click on the “Services” tab,
followed by “Enquire Cheque Statuses”.
(Cheques that has been presented to the bank more than 60 days
ago will not be available for Cheque Status Enquiry).
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How to View PayNow Records
PayNow Services
PayNow is now available in Infinity. You can make payments in
SGD dollar without the need for the payee’s account number.
All you need is the payee’s UEN, NRIC, or mobile number. You
will be able to make single payments or bulk payments with
PayNow:
Step 1
To view your PayNow records, go to the services tab, and then
click on the “Manage/Register Paynow” link.
Step 2
1. Click here to register new PayNow record.
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2. “Registered” tab consists of record that is ready to be used for
receiving PayNow payment. “Pending” tab consists of record
2
that requires an authorisation. “History” tab consists of all the
registered and rejected records.
Step 3
3. Under each tab: you can search PayNow records by selecting
“Company Name” and “Account Number”. 3
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How to Use Filter Options
Samples of Filter Options
1. Company
This allows you to choose the desired Company Name for 1 2 3
viewing.
2. Account
Selection of account allows you to view transactions tied to the
selected account.
3. Application Date
Selection of a date or date range in this filter will populate
transactions which are created within the selected dates.
4. PayNow ID
Selection of PayNow ID allows you to view the PayNow records
tied to the selected account.
5. Application Type
Selection of Application Type allows you to view the records
related to the selected accounts.
6. Status
4 5 6
Selection of status(es) will filter the list to those in relation to the
selected.
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How to Register for PayNow
Register for PayNow 1
Step 1
Click here to register for PayNow.
Step 2
1. Select the company Name.
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How to Generate QR Code
Generate PayNow QR
1. From the top menu bar, hover over ‘Services’ and click
“Generate QR Code”.
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2. Provide your company information registered under a PayNow
ID which you want to use to receive the payment via the
generated QR code.
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3. You are able to configure the following:
• Set the QR expiry date and time. Your payer will not be able to
scan the QR code after it expires
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4. Click “Generate QR”.
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How to Create eGIRO
Create eGIRO 1
2. Login Infinity
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How to Approve eGIRO
Approve eGIRO
1. Authoriser access “My Task” from dashboard or mega menu.
eGIRO request is listed under “Services”.
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2. Select “Approve” from the Action kabab.
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How to Cancel eGIRO
Cancel eGIRO 1
2. Login Infinity
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How to View eGIRO Records
View eGIRO Records
1. From the top menu bar, hover over ‘Services’ and click
“Manage eGIRO”.
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How to Submit Virtual Account Number (VAN) File
Send File to UOB
Please take note that you should not use the following steps 1
to submit transactional bulk files (e.g. FAST/GIRO, PayNow,
Telegraphic Transfers/MEPS).
1. From the top menu bar, hover over ‘Services’ and click “Send
Files to UOB”.
2. Select the originating account number, upload the file and click
“Submit”.
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How to Manage Notifications
Manage Notifications
From the top menu bar, hover over “Services” and select “Manage
Notifications” under “Notifications” column.
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How to Create New Notification
Create New Notification
Step 1
Click “Create New Notifications” button.
Step 2
1. Select the “Company Name”. If you have access to one entity
only, the “Company Name” will be displayed as default.
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Appendix
User Profile - Role and Account Assignment
S/No. Role Description of Role Administration Task Functions Access User Account Access
Standard Role Product Assignment
1 User (Enquiry Only) View account summary/statement and transactions User - Admin All the 00 All Products exclude Payroll
User - Portlets All the 02 (Exclude payroll)
2 User (Enquiry + Create Create all types of transactions (except payroll) and User - Admin All the 00 All Products exclude Payroll
Transactions) view account details. User - Portlets All the 01 (Exclude payroll)
3 Payroll User Create payroll transactions , upload payroll files and User - Admin (01 Bulk Payroll EMPL – Create + 01 Bulk Payroll EMPL Only Payroll Employee Products
view payroll details. User - Portlets – Upload) 4 Or
(01 Bulk Payroll EM NG Create + 01 Bulk Payroll EM NG
Upload) 4 And
(33 Payroll Amount Access + 33 Payroll Details Access)
4 Payroll Signatory1 Create/approve payroll transactions with both User - Admin 01 Bulk Payroll EMPL – Approve4 Or Only Payroll Employee Products
payroll amount and details access User - Portlets 01 Bulk Payroll EM NG - Approve4 And
(33 Payroll Amount Access + 33 Payroll Details Access)
Access Payroll Details Only : User - Admin 01 Bulk Payroll EMPL – Approve4 Or
• View beneficiary details and total amount User - Portlets 01 Bulk Payroll EM NG - Approve4 And
• Cannot view individual record's amount 33 Payroll Details Access
• Cannot view highest amount
Access Payroll Amount Only : User - Admin 01 Bulk Payroll EMPL – Approve4 Or
• View total amount and highest amount User - Portlets 01 Bulk Payroll EM NG - Approve4 And
• Cannot view individual record's amount 33 Payroll Amount Access
• Cannot view beneficiary details
Optional Role : Optional functions access to assign in addition to user’s standard role
5 Create/Approve Pre-Approved Create/maintain & approve Pre-approved Payee N.A. 50 PAB Create
Payee2 setups in Manage Payer/Payee 50 PAB Approve
Base on User’s Standard Role and
6 Verifier3 Verify transactions inputted by Maker N.A. 50 Verify
Product Assignment
before approval.
7 Sender3 Release fully authorised transactions to the Bank N.A. 50 Sender
after authoriser approval.
Note:
1 Payroll Signatory Group & Authorisation limits can only be setup by the bank.
2 Administrative setup control - Dual/Single control can only be setup by the bank. Maker/Checker process for Pre-Approved Payee maintenance is only applicable if dual control is setup.
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4 Bulk Payroll EMPL roles include additional payment mode (IBG). Refer to Summary of Role Description for the list of products in each role.
Note: Payroll User and Payroll Signatory who are assigned “02 Bulk Payment/Collection – View” roles, they can create/approve bulk payment/collection transaction too.
Appendix
Summary of Role Description
Role Type Role Name Description
Administration Task User - Admin Allow User to manage own profile and maintain data maintenance (e.g. counterparty/Beneficiary/bank/phases etc)
Administration Task User - Portlets Allow User to access landing page dashboard and portlets
Administration Task Audit Queries Allow User to access audit queries
Administration Task User – Alert Maintenance Allow User to manage notifications
Administration Task User - Customer Admin1 Allow Company Administrator to create and maintain user profile/accounts and reset password
Administration Task User - CA - User Profile1 Allow Company Administrator to create and maintain user profile only
Administration Task User - CA - User Account1 Allow Company Administrator to create and maintain user account only
Administration Task User - CA -User Authentication1 Allow Company Administrator to reset user password only
Administration Task User – GV participant Access1 Allow User to access Global View as a participating country
Administration Task User – GV Primary Access1 Allow User to access Global View as a primary country
Function Access 00 All Account Services Allow User to access
• Account Overview and Activities (Further control by user account access)
• Advices and Notifications
• Download Reports & Advices
• Enquire Cheque Status
• Trade Bill Summary
Function Access 01 All Cash - Transact Allow User to view and transact the following product
• Transfer to UOB account
• Transfer to another Bank (FAST/GIRO)
• PayNow
• Telegraphic Transfer/MEPS
• Cheque Services/Cashier’s Order/Demand Draft
• Bill Payment/Place Fixed Deposit
• Send Files to UOB
Function Access 01 All Trade - Transact Allow User to view and transact the following product
• Banker Guarantee/Shipping Guarantee
• Import Letter of Credit/Import Collection
• Export Collection
• Trade Financing
Note : 1 Assignable only by bank. 2 Applicable only if Company had selected Send/Verify option in their approval setup.
For controlling specific product access, please assign roles with specific product name with either “View” or “Transact” access. (e.g. Role “21 G3 – Transact” allows User to create FAST/GIRO/Paynow). 33
Appendix – Pre-Approved Payee Management
Company Administrator Can Assign Pre-Approved Payee (PAP) Access
Step 2
1. Filter specific user by entering either its user ID and select “Edit” under Action
icon.
2. Under Company & Functions to Access section, assign below role to user.
• 50 PAB – Create – Assign to user who are able to create PAP 2
• 50 PAB – Approve – Assign to user who are able to create/approve PAP
Noted: Ensure your company opt for “Dual Control” under Company Administrator 1
Approval Control setup. If Single Control is being setup, user who assign either “50
PAB – Create” or “ 50 PAB – Approve” will be able to create PAP successfully
without Approval.
Step 2
1. Filter specific user by entering either its user ID and select “Edit” under
Action icon.
2. Under each of the account link to user, select Yes under “Limit transactions
to Pre-approved payee”. User will only be able to select payee from PAP
lists from transaction initiate screens.
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3
Appendix – Pre-Approved Payee Management (cont.)
How to Create Pre-Approved Payee (PAP)
Step 1
From top menu bar, hover over “Admin” and select “Manage
Payers/Payees” under “User Management” column.
Step 2
1. Filter specific user by entering either its user ID and select
“Edit” under Action icon.
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Appendix – Payroll Executive Access
Company Administrator Can Assign Payroll Executive Access to Payroll User
For company who would like to segregate Employee and
Executive Payroll, Company Administrator is able to control
via Manage User Profile and User Account
Step 2
1. Filter specific user by entering either its user ID and select “Edit” under Action
icon.
2. Under Company & Functions to Access section, assign below role to Payroll
users who can access payroll transactions for executives
- Payroll User :
- 01 Bulk Payroll EX NG – Create OR 01 Bulk Payroll EXEC – Create*
- 01 Bulk Payroll EX NG – Upload OR 01 Bulk Payroll EXEC – Upload*
- 33 Payroll Amount Access 2
- 33 Payroll Details Access
- Payroll Signatory:
- 01 Bulk Payroll EX NG – Approve OR 01 Bulk Payroll EXEC – Approve* 1
- 33 Payroll Amount Access (If he can access payroll amount)
- 33 Payroll Details Access (If he can access beneficiary details)
Noted: Ensure Payroll users who can access payroll transactions for employees
are assigned with Bulk Payroll EM NG OR Bulk Payroll EMPL Roles only.
3
*Bulk Payroll EMPL roles include additional payment mode (IBG). Refer to
Summary of Role Description for the list of products in each role.
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Appendix – Payroll Executive Access (cont.)
Company Administrator Can Assign Payroll Executive Access to Payroll User
Step 1
From Top Menu bar, hover over “Admin” and select “Manage User Account
Access” under “User Management” column.
Step 2
1. Filter specific user by entering either its user ID and select “Edit” under Action
icon.
Noted: Ensure Payroll users who can access payroll transactions for employees
are assigned with Payroll Employee Transactions only.
3
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