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VNXPSB018G

This document provides an overview of EMC's VNX series storage systems, including descriptions of new hardware features, product offerings, support and training options. It covers the VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000, VNX-F5000, VNX-F7000 and VNX-CA product lines. The document also discusses EMC installation, implementation and other professional services that are available, as well as warranty and post-warranty support options.

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132 views

VNXPSB018G

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Weimin Chen

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You are on page 1/ 51

VNX-PSB-018/G VNX2 Series GA Date: August 24, 2015

Template #: CS-000-02 Revision: 02 Page 1

Global Services Product Support Bulletin

VNX5200, VNX5400, VNX5600, VNX5800, VNX7600,
VNX8000, VNX-F5000, VNX-F7000, VNX-CA,
VNX5200 DC, VNX5400 DC, VNX5600 DC
Contents
1.0 INTRODUCTION....................................................................................................................................................... 3
2.0 APPLICABILITY ....................................................................................................................................................... 3
3.0 GENERAL AVAILABILITY DATE ............................................................................................................................ 3
4.0 GLOBAL SERVICES PROGRAM MANAGER ......................................................................................................... 3
5.0 REVISION HISTORY ................................................................................................................................................ 4
6.0 PRODUCT DESCRIPTION ....................................................................................................................................... 4
6.1 OVERVIEW ............................................................................................................................................................... 4
6.2 PLATTE RIVER (Q3 2015) HARDWARE-RELATED FEATURES......................................................................................... 5
6.3 SALMON RIVER (Q1 2015) HARDWARE-RELATED FEATURES ....................................................................................... 5
6.4 CLEARWATER RIVER (Q4 2014) HARDWARE-RELATED FEATURES ................................................................................ 5
6.5 SNAKE RIVER (Q3 2014) HARDWARE-RELATED FEATURES .......................................................................................... 6
6.6 THOMPSON RIVER SP3 (Q1 2014) HARDWARE-RELATED FEATURES............................................................................ 6
6.7 PRODUCT FUNCTION AND PURPOSE ........................................................................................................................... 6
6.8 VNX BRANDING AND NAMING .................................................................................................................................... 7
6.9 VNX BLOCK HARDWARE DESCRIPTION: VNX5200 / VNX5400 / VNX5600 / VNX5800 / VNX7600 .............................. 8
6.10 VNX FILE HARDWARE DESCRIPTION: VNX5200, VNX5400, VNX5600, VNX5800 AND VNX7600 ........................... 11
6.11 VNX BLOCK HARDWARE DESCRIPTION: VNX8000 ................................................................................................. 13
6.12 VNX FILE HARDWARE DESCRIPTION: VNX8000 ..................................................................................................... 14
6.13 VNX UNIFIED HARDWARE DESCRIPTION: VNX5200, VNX5400, VNX5600, VNX5800, VNX7600 AND VNX8000 ..... 14
6.14 VNX PRODUCT SERIAL NUMBER TAGS .................................................................................................................. 20
6.15 NEW VNX-F SERIES (ALL FLASH ARRAYS): VNX-F5000, VNX-F7000................................................................... 20
6.16 EXISTING VNX-F7000 PRODUCT OFFERINGS ......................................................................................................... 24
6.17 VNX-CA: VNX CONTINUOUS AVAILABILITY BUNDLES .............................................................................................. 26
7.0 CCA (CHANGE CONTROL AUTOMATION) REQUIREMENTS ............................................................................ 30
8.0 CSI REPORTING .................................................................................................................................................... 30
9.0 HARDWARE AND SOFTWARE REQUIREMENTS ............................................................................................... 31
9.1 INTEROPERABILITY ................................................................................................................................................. 31
9.2 CORE OR DEVICE FIRMWARE REQUIREMENTS ........................................................................................................... 31
9.3 VNX RACK MOUNTING ........................................................................................................................................... 31
9.4 CUSTOMER REPLACEABLE AND FIELD REPLACEABLE PARTS ....................................................................................... 31
10.0 INSTALLATION AND SYSTEM REGISTRATION STRATEGY ........................................................................... 38
10.1 EMC INSTALLATION SERVICES .............................................................................................................................. 38

EMC² Global Services Product Management

This document contains time sensitive material and is for the confidential use of EMC Global Services Personnel and Authorized
Service partners.
EMC, EMC2, Celerra, CLARalert, CLARiiON, EMC ControlCenter, E-Lab, FLARE, Navishpere, Symmetrix, VisualSAN and VNX are registered
trademarks and Access Logix, MirrorView, Powerlink, and SnapView are trademarks of EMC Corporation. Other trademarks are the property of
their respective owners.
VNX-PSB-018/G VNX2 Series GA Date: August 24, 2015
Template #: CS-000-02 Revision: 02 Page 2

10.2 EMC IMPLEMENTATION SERVICES ......................................................................................................................... 38

10.3 INSTALLATION TASKS ............................................................................................................................................ 39
10.4 IMPLEMENTATION ................................................................................................................................................. 39
10.5 PROFESSIONAL SERVICES OFFERINGS ................................................................................................................... 40
10.6 NEW VNX STORAGE SYSTEM DEPLOYMENTS ......................................................................................................... 40
10.7 VNX SOFTWARE DEPLOYMENTS............................................................................................................................ 41
10.8 DATA MIGRATION SERVICES FRAMEWORK .............................................................................................................. 42
10.9 VNX HEALTH CHECK SERVICES ............................................................................................................................ 43
10.10 ADDITIONAL RESOURCE SERVICES ....................................................................................................................... 43
10.11 HARDWARE UPGRADE SERVICES ......................................................................................................................... 43
10.12 ADDITIONAL VNX RELATED SERVICES ................................................................................................................. 44
11.0 TRAINING ............................................................................................................................................................. 45
11.1 VNX SERIES TECHNICAL SKILLS PROFILE............................................................................................................... 49
11.2 GLOBAL TECHNICAL TRAINING ............................................................................................................................... 49
11.3 CUSTOMER TRAINING ........................................................................................................................................... 49
12.0 WARRANTY AND POST WARRANTY SUPPORT .............................................................................................. 49
12.1 ENHANCED SUPPORT OPTION ............................................................................................................................... 49
12.2 PREMIUM SUPPORT OPTION .................................................................................................................................. 50
12.3 SOFTWARE W ARRANTY......................................................................................................................................... 50
12.4 SUPPORT CATEGORIES ......................................................................................................................................... 50
13.0 PARTNER STRATEGY (VELOCITY) ................................................................................................................... 51

EMC² Global Services Product Management

1.0 Introduction
This Product Support Bulletin (PSB) provides product release information for the following VNX models:
 VNX5200
 VNX5400
 VNX5600
 VNX5800
 VNX7600
 VNX8000
 VNX-F5000
 VNX-F7000
 VNX-CA
 VNX5200 DC
 VNX5400 DC
 VNX5600 DC

2.0 Applicability
Information in this PSB applies to the VNX2 Series, VNX-F Series products listed above.

3.0 General Availability Date

The General Availability (GA) date for these models is listed in Table 1.

Table 1. GA Dates
Product GA Date
VNX5400, VNX5600, VNX5800, VNX7600, VNX8000 Block, File, Unified August 16, 2013
VNX5200 Block, File, Unified, VNX-F7000, VNX-CA (Block) November 11, 2013
VNX-F Series - VNX-F5000/VNX-F7000 (Block), VNX5200 DC, August 26, 2014
VNX5400 DC, VNX5600 DC
120 drive dense DAE for VNX-F7000 November 24, 2014
1.6TB flash drive December 3, 2014
120 drive dense DAE for VNX2 March 9, 2015
100-240VAC 1100W Power Supply April 2015
4 port 16GB FC I/O Module (Vortex), VNX2 DIP (Data in Place) August 24, 2015
Conversion, VNX2 BTU (Block to Unified) Upgrade

4.0 Global Services Program Manager

Ed Eng, EMC Corporation
171 South St., Hopkinton, MA 01748-9103
Email: [email protected]

EMC² Global Services Product Management

5.0 Revision History

Table 2. PSB Publication History
Document Number Publication Date Comments
VNX-PSB-018 August 16, 2013 Initial release.
Revision A November 11, 2013 Revised to include VNX5200, VNX-F7000, VNX-CA products as part of
Fraser River SP2 release.
Revision B February 28, 2014 Revised to include HW components of Thompson River, SP3 release.
Revision C April 25, 2014 General updates and additions to tables.
Revision D August 26, 2014 Revised to include VNX-F Series (VNX-F7000, VNX-F5000)
components (DC NEBS) of Snake River release.
Revision E November 24, 2014 Revised to include 120 drive dense DAE for VNX-F7000, 1.6TB flash
drive of Clearwater River release.
Revision F March 9, 2015 Revised to include 120 drive dense DAE for VNX2, and 100-240VAC
1100W Power Supply of Salmon River release.
Revision G August 24, 2015 Revised to include 4 port 16GB FC I/O Module (Vortex), VNX2 DIP
(Data in Place) Conversion, VNX2 BTU (Block to Unified) Upgrade

6.0 Product Description

6.1 Overview
In January 2011 EMC announced a new family of EMC products called VNX. The VNX family includes the VNX1
Series and the VNXe Series. The original VNX1 Series included the following models:
 VNX5100
 VNX5300
 VNX5500
 VNX5700
 VNX7500
 VNX VG2
 VNX VG8
This PSB provides the product support information for twelve new VNX2 models introduced to the VNX Family.
The new models covered by this PSB are the following:
 VNX5200
 VNX5400
 VNX5600
 VNX5800
 VNX7600
 VNX8000
 VNX-F5000 (part of VNX-F Series)
 VNX-F7000 (part of VNX-F Series)
 VNX-CA (Continuous Availability)
 VNX5200 DC, VNX5400 DC, VNX5600 DC
Note: Specifics on the new VNX VG10 and VNX VG50 gateway models are covered in a separate PSB.

EMC² Global Services Product Management

6.2 Platte River (Q3 2015) Hardware-Related Features

 VNX2 DIP (Data in Place) Conversion
 VNX2 BTU (Block to Unified) Upgrade
 4 port 16GB Fibre Channel I/O Module (Vortex)
o Can run connected direct host attached or FC switched.
o The I/O module can be set to auto negotiate or to 4Gb, 8Gb or 16Gb port speeds.
o The ports deliver up to twice the bandwidth and up to 50% more IOPs than the existing 8Gb I/O
module.
o It can be ordered new or installed as an upgrade in existing VNX2 systems running Platte River and can
co-exist with supported SP I/O modules.
o Adding the I/O module to an empty slot is done via USM and is disruptive to the SP.
o Faulty modules are a CRU (customer-replaceable unit)
o When upgrading from an 8Gb to the 16Gb I/O module, naviseccli must be used.
o No support with the Data Movers including connectivity to and from the SP.
o Not supported with Octane 100-120VAC 800W power supply.

6.3 Salmon River (Q1 2015) Hardware-Related Features

 2.5-inch 120 drive (Viking) dense DAE for VNX5400/5600/5800/7600/8000
 100-240VAC 1100W (Optimus) Power Supply for VNX5200/5400/5600/5800/7600
 Drives associated with Viking DAE qualification
o 2.5-inch 800G SSD – MLC (Hitachi Sunset Cove)
o 2.5-inch 100/200/400GB SSD-MLC (Samsung RDX)
o 2.5-inch 1.2TB 10K SAS (Hitachi Cobra-E Plus)
o 2.5-inch 100/200GB SSD-SLC (Samsung RDX)
o 2.5-inch 15K 300GB SAS (Seagate YellowJacket)

6.4 Clearwater River (Q4 2014) Hardware-Related Features

 2.5-inch 120 drive (Viking) dense DAE for VNX-F7000
 2.5-inch 1.6TB flash drive
o Capacity: 1600GB
o Vendor_Drive: Hitachi_Sunsetcove+
o Drive-FF: 2.5-inch
o Drive Speed: ME-SSD
o Drive-Type: SAS
o The drives are supported in 25, and 120 disk DAEs
 VNX-F5000 supports 1.6TB with (Jetfire) DPE and Derringer DAE running Snake River.
 VNX-F7000 supports 1.6TB with (Jetfire) DPE and Viking DAE running Clearwater River.
 Hardware upgrades from Derringer based VNX-F7000 configurations running Snake River to Viking based
configurations running Clearwater is not supported.
 Note that VNX-F7000 Clearwater systems will only ship from manufacturing and the software will not be
posted to support.emc.com.

EMC² Global Services Product Management

6.5 Snake River (Q3 2014) Hardware-Related Features

 New VNX-F Series: VNX-F5000, VNX-F7000
 Drive qual: New / VNX2 / Hitachi_2.5-inch 800GB SAS MLC SSD / 1rst source Windows 2012R2 support
o Vendor Drive: Hitachi Sunset Cove
o Drive-FF: 2.5-inch
o Drive Speed: SSD-MLC
o Drive-Type: SAS
o Capacity: 800GB
o The drives are supported in 15, 25, and 60 disk DAEs and can be used as vault drives.
 DC/NEBS

6.6 Thompson River SP3 (Q1 2014) Hardware-Related Features

 100V – 240V (Octane) Power Supply for VNX5200, VNX5400
 VNX8000 support of 1500 drives
 Support 1.2TB 2.5-inch 10K SAS Drive
o Vendor Drive: Hitachi_Cobra-E-Plus
o Drive-FF: 2.5-inch
o Drive Speed: 10K
o Drive-Type: SAS
 Increased Data Mover (DM) support for VNX5200, VNX5400, VNX5600, VNX5800, and VNX7600.
 EnergyStar compliance for VNX5200 EnergyStar energy-efficiency has been validated and certified for
VNX5200. Data summarizing the test results are provided by the EPA in the Energy Star listings according
to Model family with drive type and spindle speed. Certification for VNX5400, VNX5600, VNX5800,
VNX7600, and VNX8000 platforms is targeted for Q3 2014.

6.7 Product Function and Purpose

Similar to the original VNX1 models, the new VNX2 models provide SAN-attached storage to third party hosts, and
can be configured to provide NAS-attached storage. A VNX model that provides only SAN-attached storage is
described as a VNX Block product. A VNX model that is configured to provide only NAS-attached storage is
described as a VNX File product. A VNX model that provides both SAN-attached and NAS-attached storage is
described as a VNX Unified product.
All VNX2 models covered in this document run the same software, the VNX Operating Environment (VNX OE).
The software that delivers storage capabilities is called VNX OE for Block, while the NAS capabilities are provided
by VNX OE for File.
All VNX1 and VNX2 Series products are managed and maintained by the Unisphere management software.
Unisphere 1.3 is the minimum version required to support the VNX2 models covered in this PSB document. Refer to
the VNX2 software Product Support Bulletin for more information on Unisphere support requirements.
Those familiar with the original five VNX1 Series models (VNX5100, VNX5300, VNX5500, VNX5700, and
VNX7500) will find similarities to the new VNX2 Series models covered in this PSB. The Data Movers and many of
the same I/O modules are still used. The VNX OE inherits the functionality from VNX OE for File, but VNX OE for
Block has been re-vamped with the patented MCx multi-core storage software operating environment.

EMC² Global Services Product Management

6.8 VNX Branding and Naming

Table 3 presents the VNX Family branding and naming. The Bold Italicized model names in the table are new VNX2
models, of which all but two (VNX VG10 and VNX VG50) are the subject of this PSB. The last column in the table
(Based On) presents the older VNX model on which the newer model hardware architecture was based.
Note: The VNX Continuous Availability (CA) hardware bundle is not included in the table. The VNX CA is a
hardware bundle of the VNX 5400 and VPLEX.

Table 3. VNX Branding and Naming

Family Series Console/ Class Model Name and Based On
Badge Name Plate
VNX VG8 Celerra VG8
Gateway
VNX VG2 Celerra VG2
VNX VG10
VNX VG50
8000 VNX8000 VNX7500
VNX7500 CX4-960 and NS-960
7000 VNX7600 VNX5700
VNX5800 VNX5500
VNX1, VNX2 VNX5700 CX4-480 and NS-480
VNX
Series VNX5600 DC
VNX5600 VNX5300
VNX
VNX5500 CX4-240 and NS-480
VNX5400 DC
5000
VNX5400 VNX5300
VNX5300 CX4-120 and NS-120
VNX5200 DC
VNX5200 VNX5300
VNX5100 AX4-5 (FC) and CX4-120
5000 VNXF-5000 VNX5400
VNX-F VNX-F Series
7000 VNX-F7000 VNX7600
VNXe3300 CX4-120 and NS-120
VNXe VNXe Series 3000 VNXe3100 AX4-5 and NX4
VNXe3200

EMC² Global Services Product Management

6.9 VNX Block Hardware Description: VNX5200 / VNX5400 / VNX5600 / VNX5800 / VNX7600
The following sections describe the components included and available with the VNX Block product hardware
configuration of the VNX5200 / VNX5400 / VNX5600 / VNX5800 / VNX7600 models. VNX models in this product
hardware configuration are suitable for SAN-attached storage requirements.
VNX DPE (Disk and Processor Enclosure): The DPE for the VNX5200 / VNX5400 / VNX5600 / VNX5800 /
VNX7600 models contains the following:
 2.5-inch Disk Array Enclosure (DAE)
 Two Storage Processors (SP)
 Up to five I/O modules per SP
 Redundant power supplies
 Battery Backup Unit (BBU)
 Fans
 Base modules with SAS ports integrated
 Also available: Front-end Fibre Channel, iSCSI or FCoE ports, management ports, and up to 25 slots for
SAS disk drives.
 Vault Drives: The first four drives of the first DAE are designated as Vault Drives.
 SAN Connection Protocols: Protocols supported are Fibre Channel, iSCSI, and Fibre Channel over Ethernet
(FCoE). The DPE is 3U tall, where 1U equals 1.75 inches (4.45 cm).
 VNX5200/VNX5400 limitation: The I/O module slot 0 is not useable in the VNX5200 and VNX5400
models due to I/O slot limitations
 In the US, Canada and all countries that would use the C13-PWR-12 power cord (C13 plug into the DPE power
supply and a NEMA 5-15P plug into the power source).
Customers can purchase autotransformers to increase the available 110V power to the 220V required for the DPE.

Figure 1. NEMA 5-15P on left, NEMA 5-15R on right:

EMC² Global Services Product Management

The following unit has been validated in the EMC lab and is recommended to customers for purchase.
Hammond Autotransformer:
http://www.mouser.com/Search/ProductDetail.aspx?R=176Gvirtualkey54600000virtualkey546-176G

Figure 2. Hammond Autotransformer

100V – 240V Power Supply: The Thompson River SP3 release introduces support of the Octane 100V – 240V
800W power supply in VNX5200 and VNX5400 to support 100V-240V AC power requirements. Pre-SP3 code for
VNX5200, VNX5400 support a Blastoff 200V to 240V AC power supply only.
VNX models numbers with VNX52VPxxx and VNXB54VPxxx (as opposed to VNX52DPxxx/VNXB52DPxxx and
VNXB54DPxxx) indicate the 100V-240V power supply.
Items of note for system persisted with the Octane 100V-240V power supply:
1) High powered Eruption 10GBaseT SLIC (303-164-104D-01) is not supported.
2) BBU charged at low recharge rate of 82 minutes (vs. 16 minutes).
3) Mixing of 100V-240V and 200V-240V power supplies is not supported. Whichever power supply is
detected first in the system during initial bootup will be the system’s power supply, anything else will be
faulted.
100-240VAC 1100W Power Supply on VNX2 DPEs: The Salmon River release introduces the 100-240VAC
1100W (Optimus) power supply is intended to be an upgrade for systems with the 800W (Octane) power supplies.
Target availability is April 2015. Optimus supports all I/O modules and upgrades from Octane to Optimus removes
the Eruption 10GBaseT Octane I/O module restriction (noted above). Optimus is supported on the
VNX5200/5400/5600/5800/7600/F-5000/F-7000 systems.
Note that the VNX8000 uses a 1100W Blastoff power supply. Power supplies are not interchange-able. For example,
Optimus cannot be used to replace a failed Octane or Blastoff power supply. The Optimus power supply is a CRU.
Minimum OE version for Optimus power supply support is Salmon River (05.33.006.5.096/8.1.6.96)

EMC² Global Services Product Management

Battery on Board replaces SPS (Standby Power Supply): The Battery on Board is a newly introduced component
for the VNX5200, VNX5400, VNX5600, VNX5800 and VNX7600 models, replacing the SPS. Battery on Board is a
Lithium Ion (Li-Ion) battery-based uninterruptible power supply used instead of an SPS to provide AC loss protection
for write cache. If power to the DPE is lost, the Battery on Board will power the DPE long enough to write all data in
cache to disk.
 Li-Ion batteries require special handling and shipping. Li-Ion batteries are lighter and longer lasting than
lead acid batteries.
 Battery on Board is also referred to as Battery Backup Unit. Battery on Bus is also used to refer to the same
component.
VNX Block DAE (Disk Array Enclosure): There are three DAE versions available for the VNX5200 / VNX5400 /
VNX5600 / VNX5800 / VNX7600 models:
 DAE-15: The DAE-15 is 3U tall and contains up to 15 3.5-inch SAS/Flash disk drives.
 DAE-25: The DAE-25 is 2U tall and contains up to 25 2.5-inch SAS/Flash disk drives.
 DAE-60: The DAE-60 (Voyager) is 4U tall and contains up to 60 3.5-inch SAS/Flash disk drives.
The 60-drive 4U DAE is a top-loading DAE and requires a high density EMC rack.
 For VNX-F7000 only on Clearwater River: DAE-120: The DAE-120 (Viking) is 3U tall and contains up
to 120 2.5-inch SAS/Flash disk drives. The 120-drive 3U DAE is a top-loading DAE and requires a high
density EMC rack. Voltage required is 200-240VAC. DAE-120 will be supported on other VNX2 platforms
in the Salmon River release of VNX2 OE.
 DAE-120: With the Salmon River release, DAE-120 (Viking) is supported on
VNX5400/5600/5800/7600/8000 systems.
VNX5200 systems do not support DAE-120. The DAE-120 and its drives are customer installable in certain
use cases and requires Professional Services (PS) and RPQ in other circumstances.
 The Viking (and Voyager) DAE is customer installable if purchased with the EMC Dense Rack. The VNX
would be factory racked and would not require the customer to rack any hardware. EMC allows, by RPQ
only, customers to use non-EMC dense racks. Part of the RPQ approval would require PS to do the hardware
racking. The VNX is still considered customer installable, just not customer rack-able due to the weight of
the dense DAEs and OSHA requirements.
 For upgrades, when a dense DAE (Voyager or Viking) is ordered PS Service PS-BAS-UPDAEB is added
along with the adder PS-BAS-UPDAE if necessary to accommodate the racking of all dense DAE upgrades.
These upgrades require the use of a lift kit and sometime a lift kit extender and is used to move the Voyager
or Viking from a pallet into a rack, regardless of height. Customers do not have access to the lift kit.
The procedure for ordering these kits from logistics is found in VNX SolVe. Lift kits are assembled on-site
and unassembled, repacked and returned to logistics when finished. If the DAEs are going to be located in
an EMC rack above 31U then the EMC Service ladder is required. If the DAEs are going into a customer-
provided rack and >31U high, the customer is responsible for providing an OSHA-approved (or country
equivalent) service ladder.

EMC² Global Services Product Management

 If just drives are ordered to go into an existing dense DAE and the DAE is racked over 31U in the rack the
EMC ladder is required. Customers are not allowed to use the ladder, the ladder is "owned" by EMC, but
customers are responsible for storing it onsite and making it available for EMC when drives need to be
replaced or upgrades are added.
 Customers with any Voyager or Viking over 31U requires a Premium contract. Thus, *all* drives are FRUs
once a Voyager or Viking is >31U high, not just the drives above 31U. If the Voyager or Viking are <31U
high the customer can buy Enhanced and all drives are CRUs.
 The following are DAE-25 drives that have been qualified with Viking DAE-120 for the Salmon River
release. See the CRU/FRU Disk in 120-Drive DAE section below for drive part numbers.
o 2.5-inch 800G SSD – MLC (Hitachi Sunset Cove)
o 2.5-inch 100/200/400GB SSD-MLC (Samsung RDX)
o 2.5-inch 1.2TB 10K SAS (Hitachi Cobra-E Plus)
o 2.5-inch 100/200GB SSD-SLC (Samsung RDX)
o 2.5-inch 15K 300GB SAS (Seagate YellowJacket)

VNX5200/VNX5400 limitation: Only DAE-15 and DAE-25 are available on the VNX5200 and VNX5400 models.
DAE-60 is not supported on these two models.
VNX Block Storage Processor interface: The interface to the VNX Storage Processors for these VNX models is
Serial Attached SCSI (SAS).
VNX Disk Drives: All disk drives ship in either a 2.5-inch or a 3.5-inch carrier to accommodate the DPE or DAE in
which it will be installed. All drives have a SAS interface to the DAE.
VNX Block Software: All VNX DPE and DAE arrays run the same OE for Block software. All are managed by the
same Unisphere 1.3 management software. All are installed with tools delivered within the VNX Installation Toolbox.

6.10 VNX File Hardware Description: VNX5200, VNX5400, VNX5600, VNX5800 and VNX7600
The following sections describe the components included and available with the VNX File product hardware
configuration of the VNX5200 / VNX5400 / VNX5600 / VNX5800 / VNX7600 models. These models provide NAS
services by the addition of VNX OE for File software, Data Movers and Control Stations to the components of the
VNX Block hardware configuration described in the preceding section.
DME (Data Mover Enclosure): The VNX5200, VNX5400, VNX5600, VNX5800 and VNX7600 models re-use the
older generation VNX DME. Each VNX may be purchased with either one or more Data Movers. Each DME
contains one or two Data Movers, redundant power supplies and fans, management modules, and UltraFlex I/O
modules. The DME is 2U tall.
VNX File Data Movers: Data Movers provide NAS services to enable file system access to VNX storage.
The supported file system protocols include NFS (v2, v3, v4 and v4.1 with pNFS), CIFS (SMB 1, SMB 2 and
SMB3), and FTP (including SFTP and FTPs). The VNX5200, VNX5400 and VNX5600 may be purchased with
either one or two Data Movers. The VNX5800 may be purchased with one, two, or three Data Movers.
The VNX7600 may be purchased with two, three or four Data Movers.

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The Thompson River, SP3 release increases the Data Mover quantity on VNX5200, VNX5400, VNX5600,
VNX5800 and VNX7600. VNX5200 systems can now support up to three DMs, VNX5400 and VNX5600 systems
support up to four DMs, VNX5800 systems support up to six DMs, and VNX7600 systems support up to eight DMs.
 The new limits on data mover quantities are supported for both new SP3 shipments and for existing
installations that want to add data movers up to the new limits along with an upgrade to SP3 or later
 The VNX5200 support DM field upgrades from 1 to 2, 1 to 3, and 2 to 3.
 The VNX5400 support DM field upgrades from 1 to 2, 1 to 3, 1 to 4, 2 to 3, 2 to 4, and 3 to 4.
 The VNX5600 support DM field upgrades from 1 to 2, 1 to 3, 1 to 4, 2 to 3, 2 to 4, and 3 to 4.
 The VNX5800 support DM field upgrades from 1 to 2, 1 to 3, 1 to 4, 1 to 5, 1 to 6, 2 to 3, 2 to 4, 2 to 5, 2 to
6, 3 to 4, 3 to 5, 3 to 6, 4 to 5, 4 to 6 and 5 to 6.
The VNX7600 support DM field upgrades from, 2 to 3, 2 to 4, 2 to 5, 2 to 6, 2 to 7, 2 to 8, 3 to 4, 3 to 5, 3 to 6, 3 to 7,
3 to 8, 4 to 5, 4 to 6, 4 to 7, 4 to 8, 5 to 6, 5 to 7, 5 to 8, 6 to 7, 6 to 8 and 7 to 8.

Table 4. Data Movers

Pre-SP3 SP3

FE I/O per DM Slots

Total Configurable
Post GA - # of X-

Memory/DM (Mem
Rockies GA = # of

Speed MHz)
X-Blades

Blades

VNX8000 2-8 2-8 24GB 4

(1333)
VNX7600 2-4 2-8 24GB 4
(1333)
VNX5800 1-3 1-6 12GB 3
(1333)
VNX5600 1-2 1-4 12GB 3
(1333)
VNX5400 1-2 1-4 6GB 2
(1333)
VNX5200 1-2 1-3 6GB 2
(1333)

VNX File Control Station (CS): The VNX File Control Station (CS) in the VNX5200, VNX5400, VNX5600,
VNX5800 and VNX7600 models uses Quad core 3.1GHz Xeon with 8GB memory (only uses 4GB). This CS
leverages 32-bit RHEL5 kernel (2.6.18-308.1.1) with security patches applied. Each VNX5400, VNX5600,
VNX5800 and VNX7600 can be configured with either one or two Control Stations. The Control Station is 1U tall.
VNX File Software: The VNX5200, VNX5400, VNX5600, VNX5800 and VNX7600 models use the same VNX
OE for File software. All are managed by the same Unisphere 1.3 management software. All are installed with tools
delivered within the VNX Installation Toolbox.

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6.11 VNX Block Hardware Description: VNX8000

The VNX8000 is the high-end model of the new VNX models being introduced, and is the only model covered in this
PSB to use a Storage Processor Enclosure (SPE). The following sections describe the VNX8000 SPE and other major
components included and available with the VNX Block product hardware configuration of the VNX8000 model.
SPE (Storage Processor Enclosure): The SPE used in the VNX8000 contains the following:
 Two Storage Processors (SP)
 Four power supplies (two per SP)
 10 blower modules/fans (five per SP)
 Two management modules
 11 slots for UltraFlex I/O modules
 SAN connection protocols: SAN connection protocols supported by the VNX8000 SPE include Fibre
Channel, iSCSI, and Fibre Channel over Ethernet (FCoE)
 SPE size: The SPE is 4U tall, where 1U equals 1.75 inches (4.45 cm)
SPS (Standby Power Supply): The VNX8000 has two SPS Battery Packs (dual-battery, 2.2 KW Lithium-ion).
Each battery pack is 2U tall. One battery pack is used for the DAE0 enclosure which holds the vault drives, and the
other is used for the SPE. The two SPS Battery Packs ensure the VNX8000 has sufficient standby power to allow
contents of the write cache to be flushed to the vault area drives when power to the SPE is lost. Each Battery Pack
contains two batteries for redundancy.
DAE (Disk Array Enclosure): There are four DAEs available, the DAE-15, DAE-25, DAE-60 and DAE-120.
The DAE-15 and DAE-120 are 3U tall, the DAE-25 is 2U tall, and the DAE-60 is 4U tall. The DAE-15 contains up
to 15 3.5-inch SAS/Flash disk drives. The DAE-25 contains up to 25 2.5-inch SAS/Flash disk drives. The DAE-60
contains up to 60 3.5-inch SAS/Flash disk drives. The 60-drive 4U DAE is a top-loading DAE and requires a high
density EMC rack. The interface to the storage processors is SAS. The 120-drive 3U DAE is a top-loading DAE
containing up to 120 2.5-inch SAS/Flash disk drives and requires a high density EMC rack. Voltage required is 200-
240VAC. See DAE-120 section above for more details.
Disk Drives: All disk drives ship in either a 2.5-inch or 3.5-inch carrier to accommodate the DAE in which they
will be installed. All drives have an SAS interface to the DAE. Thompson River, SP3 release increases the
VNX8000 maximum number of drives supported from 1,000 to 1,500.

Table 5. Disk Drives and Blades

Platform Blades (DMs) Maximum Number of Drives Maximum Capacity
VNX8000 2-8 1500 6PB
VNX7600 2-8 1000 4PB
VNX5800 1-6 750 3PB
VNX5600 1-4 500 2PB
VNX5400 1-4 250 1PB
VNX5200 1-3 125 500TB

VNX Block Software: DPE and SPE arrays run the same VNX OE for Block software. They are managed by the
same Unisphere v1.3 management software and are installed with tools delivered within VNX Installation Toolbox.

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6.12 VNX File Hardware Description: VNX8000

The VNX8000 provides NAS services via the addition of OE for File software, Data Movers and Control Stations.
DME (Data Mover Enclosure): The VNX8000 may be purchased with two or more Data Movers. Each DME
contains one or two Data Movers, redundant power supplies and fans, management modules, and UltraFlex I/O
modules. The DME is 2U tall.
Data Mover: The VNX8000 may be purchased with two to eight Data Movers. The Data Movers provide NAS
Services. Each Data Mover can take up to five I/O modules. Supported protocols are NFS (v2, v3, v4 and v4.1 with
pNFS), CIFS (SMB 1, SMB 2 and SMB3), and FTP (including SFTP and FTPs).
Control Station: The CS in new in the VNX8000 uses Quad core 3.1GHz Xeon with 8GB memory (only uses 4GB).
CS leverages 32-bit RHEL5 kernel (2.6.18-308.1.1) with security patches applied. Each VNX8000 can be configured
with either one or two Control Stations. The Control Station is 1U tall.
Software: The VNX8000 uses the same VNX OE for File software as the VNX5400, VNX5600, VNX5800 and
VNX7600 models. All are managed by the same Unisphere 1.3 management software. All are installed with tools
delivered within the VNX Installation Toolbox.

6.13 VNX Unified Hardware Description: VNX5200, VNX5400, VNX5600, VNX5800, VNX7600 and VNX8000
The VNX5200, VNX5400, VNX5600, VNX5800, VNX7600 and VNX8000 are all available as “Unified” products.
This means they allow the storage array to be shared between the Data Movers and third party hosts. There are no
hardware differences between the VNX OE for File and VNX OE Unified models. The capability to share the storage
array is provided through the purchase of software enablers. Refer to the VNX OE PSB for more information on the
Block, File, and Unified enablers.

In-Family DIP (Data in Place) Conversion: The DIP (Data in Place) conversion allows EMC Professional Services
or a service provider to perform an offline conversion from a VNX5200, VNX5400, VNX5600, VNX5800 based
system to a more powerful VNX2 system up to the VNX7600. Data remains in place during the conversion process
and is accessible as soon as the system is rebooted. This is not a customer installable procedure. Regardless of
whether converting a Block or Unified system, the SPs are changed. A Unified conversion also swaps the Data
Movers. Swapping the components requires no cable movement or additional cable management.
The URC (Upgrade Readiness Checker) and Conversion Wizard are available in USM (Unisphere Service Manager)
to assist in the process. Run the URC before you order to make sure you understand the prerequisites and the scope of
any required changes. For instance older VNX5200 or VNX5400 systems may require power supply upgrades as a
part of the conversion process.
CCA submittal is required for VNX2 DIP Conversions.
The full VNX2 DIP Conversion procedure is available from VNX SolVe.
In general, expect approximately six hours to complete a conversion.
If both a DIP Conversion and BTU (Block to Unified) upgrade are desired, perform the DIP conversion first to avoid
swapping Data Movers later.

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Supported system conversions:

 Block to block
 File to file
 Unified to unified

Table 6. Source/Target
Source Target
VNX5200 VNX5400, VNX5600, VNX5800, VNX7600
VNX5400 VNX5600, VNX5800, VNX7600
VNX5600 VNX5800, VNX7600
VNX5800 VNX7600

Notes:
 No conversions to VNX8000 supported.
 No conversions from VNX1 to VNX2.
 No conversions of VNX2 DC systems.

Limitations:
 Conversion to VNX8000 is not supported.
 Conversions from VNX1 to VNX2 are not supported.
 Conversions of VNX2 DC systems are not supported.
 Systems with NL-SAS vault drives cannot be converted to system types that do not support NL-SAS drives
in the Vault. For example, a VNX5200 with NL-SAS vault drives cannot be converted to a VNX5800.
BTU (Block to Unified) Upgrade: The VNX2 BTU (Block to Unified) Upgrade adds File hardware and software to
a VNX2 Block system to make it a VNX2 Unified system. The procedure is done online with no data unavailability.
Management access is unavailable during part of the File install. The upgrade can be fully done using USM and VIA,
requiring brief serial port access to the Control Station. This is not a customer installable procedure.
All VNX2 (VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000) Block systems can be upgraded to a
Unified system. The upgrades can only be done on a similar model, for example, upgrade a Block VNX5400 to a
Unified VNX5400.
The URC (Upgrade Readiness Checker) is available in USM (Unisphere Service Manager) to assist in the process.
URC checks that the Block and File OE are compatible, that the SPs are on the same subnet, that the SPs have FC I/O
ports available for DM backend connections, and that the system is not part of a multi-domain environment.
Any problems identified need to be resolved before upgrading. The URC report must be present on the Block system
before installing the BTU enabler.
BTU enabler is installed after URC has run and before new File hardware is installed. USM is used to install the
enabler. The enabler verifies the system supports the upgrade. It checks that the URC has been run and enables SP
ports for use on the Unified system. The enabler is automatically removed once the upgrade completes.

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CCA submittal is NOT required for VNX2 BTU Upgrade.

The full VNX2 BTU Upgrade procedure is available from VNX SolVe.
If both a DIP Conversion and BTU (Block to Unified) upgrade are desired, perform the DIP conversion first to avoid
swapping Data Movers later.
DC NEBS: DC supported arrays will include VNX5200/VNX5400/VNX5600 arrays in Block, File/Unified array
configurations. The DC power supply for the Jetfire DPE systems will be a CRU. The control station will use a
(FRU) inverter for AC to DC power conversion. See the CRU/FRU tables (Tables 22-26) for specific part numbers.
New PSNTs for DC arrays are listed in Table 7. VNX2 DC model numbers are listed in Table 8.

Table 7. PSNTs for DC Arrays

DC Array Part Number Description
VNX5200 900-566-039 VNX5200 DC PSNT
VNX5400 900-566-040 VNX5400 DC PSNT
VNX5600 900-566-041 VNX5600 DC PSNT

Table 8. VNX2 DC Model Numbers

Model Description
VNXB52DP25FD VNX 5200 DPE DISKLESS DC-FIELD INST
VNXB52DP25MD VNX 5200 DPE DISKLESS DC-MINI RACK
VNXB54DP25FD VNX 5400 DPE DISKLESS DC-FIELD INST
VNXB54DP25MD VNX 5400 DPE DISKLESS DC-MINI RACK
VNXB56DP25FD VNX 5600 DPE DISKLESS DC-FIELD INST
VNXB56DP25MD VNX 5600 DPE DISKLESS DC-MINI RACK
VN52DP010NLFD VNX5200 DPE 25 DR-6X1TNL DC-FLD INST
VN52DP010NLMD VNX5200 DPE 25 DR-6X1TNL DC-MIN RK
VN52DP112NLFD VNX5200 DPE 25 DR-12X1T NL DC-FLD IN
VN52DP112NLMD VNX5200 DPE 25 DR-12X1T NL DC-MIN RK
VN52DP125NLFD VNX5200 DPE 25 DR-25X1T NL DC-FLD IN
VN52DP125NLMD VNX5200 DPE 25 DR-25X1T NL DC-MIN RK
VN52DP60010FD VNX5200 DPE 25 DR-8X600G10K DC-FLD INS
VN52DP60010MD VNX5200 DPE 25 DR-8X600G10K DC-MIN RK
VN52DP61210FD VNX5200 DPE 25 DR-12X600G10K DC-FLD IN
VN52DP61210MD VNX5200 DPE 25 DR-12X600G10K DC-MIN RK
VN52DP62510FD VNX5200 DPE 25 DR-25X600G10K DC-FLD IN
VN52DP62510MD VNX5200 DPE 25 DR-25X600G10K DC-MIN RK
VN52DP90010FD VNX5200 DPE 25 DR-8X900G10K DC-FLD INS
VN52DP90010MD VNX5200 DPE 25 DR-8X900G10K DC-MIN RK
VN52DP91210FD VNX5200 DPE 25 DR-12X900G10K DC-FLD INS
VN52DP91210MD VNX5200 DPE 25 DR-12X900G10K DC-MIN RK
VN52DP92510FD VNX5200 DPE 25 DR-25X900G10K DC-FLD INS

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Table 8, continued
Model Description
VN52DP92510MD VNX5200 DPE 25 DR-25X900G10K DC-MIN RK
VN52DP01210FD VNX5200 DPE 25 DR-8X1.2T10K DC-FLD INS
VN52DP01210MD VNX5200 DPE 25 DR-8X1.2T10K DC-MIN RK
VN52DP12121FD VNX5200 DPE 25 DR-12X1.2T10K DC-FLD INS
VN52DP12121MD VNX5200 DPE 25 DR-12X1.2T10K DC-MIN RK
VN52DP12251FD VNX5200 DPE 25 DR-25X1.2T10K DC-FLD INS
VN52DP12251MD VNX5200 DPE 25 DR-25X1.2T10K DC-MIN RK
VN52DP30015FD VNX5200 DPE 25 DR-8X300G15K DC-FLD INS
VN52DP30015MD VNX5200 DPE 25 DR-8X300G15K DC-MIN RK
VN52DP31215FD VNX5200 DPE 25 DR-12X300G15K DC-FLD IN
VN52DP31215MD VNX5200 DPE 25 DR-12X300G15K DC-MIN RK
VN52DP32515FD VNX5200 DPE 25 DR-25X300G15K DC-FLD IN
VN52DP32515MD VNX5200 DPE 25 DR-25X300G15K DC-MIN RK
VN52DP400FXFD VNX5200 DPE 25 DR-8X400GFL DC-FLD INS
VN52DP400FXMD VNX5200 DPE 25 DR-8X400GFL DC-MIN RK
VN52DP412FXFD VNX5200 DPE 25 DR-12X400GFL DC-FLD INS
VN52DP412FXMD VNX5200 DPE 25 DR-12X400GFL DC-MIN RK
VN52DP425FXFD VNX5200 DPE 25 DR-25X400GFL DC-FLD INS
VN52DP425FXMD VNX5200 DPE 25 DR-25X400GFL DC-MIN RK
VNXB52DMEXMD EMPTY DC VNX5200 DM ENCLOSURE-MINI RACK
VNXB54DMEXMD EMPTY DC VNX5400 DM ENCLOSURE-MINI RACK
VNXB56DMEXMD EMPTY DC VNX5600 DM ENCLOSURE-MINI RACK

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Table 9. VNX Model Comparison: VNX5200/VNX5400/VNX5600/VNX5800/VNX7600/VNX8000

VNX5200 VNX5400 VNX5600 VNX5800 VNX7600 VNX8000
Maximum
usable FAST
600 GB 1 TB 2 TB 3 TB 4.2 TB 4.2 TB
Cache
capacity
Maximum # of
125 250 500 750 1,000 1,500
drives
Drive types 15x, 25x, or 60x drive DAEs
sold with new FAST Cache SSDs (SLC): 100 GB, 200 GB
systems*** FAST VP SSDs (eMLC): 100 GB, 200 GB, 400 GB
SAS: 300 GB 15K, 600 GB 10K, 900 GB 10K, 1.2 TB***** 10K RPM
15x or 60x drive DAEs
NL-SAS: 2 TB 7.2K, 3 TB 72K, 4 TB 7.2K
25x drive DAE:
1 TB 7.2K
15x drive DAE
600 Gb 15k
Vault drive 400 GB SSD, 300 GB 15K, 600 GB 15K, 600 GB 10k, 900 GB 10K, 1.2 TB 10K, and
types the 1 TB 7200
Note: 1TB drive is not supported on the VNX8000, i.e., no NL-SAS vault drives are
supported on the VNX8000
Disk DPE**** i.e., includes the Storage Processor (SP), up to 25x 2.5-inch SPE**** i.e.,
Processor drives (includes the vault drives) and built in battery backup - no only the SP,
Enclosure additional standby power supply (SPS) vault drives
(DPE)/ on separate
Note: No 3.5-inch drives in DPE, i.e. no 3.5-inch vault drives or 2 TB,
DAE and
Storage 3 TB, or 4 TB in DPE two separate
Processor
dual SPS
Enclosure
(SPE)/Backup
Power
Data Access NFSv2, NFSv3, NFSv4, CIFS, SMB2.0, SMB3.0, Fibre Channel, iSCSI, FCoE, FTP, SFTP
Protocols
Note: EMC's Multi-Path File System (MPFS) is NOT supported.
DART based iSCSI is not supported.

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Table 9, continued
VNX5200 VNX5400 VNX5600 VNX5800 VNX7600 VNX8000
# of X- 1–4
1–3 1–4 2–6 2–8 2–8
Blades
Number of
configurab
le I/O slots 2 2 2 3 3 4
per X-
Blade
Memory
per X- 6 GB 6 GB 12 GB 12 GB 24 GB 24 GB
Blade
X-Blade
2.13 GHz 2.13 GHz 2.13 GHz 2.4 GHz 2.8 GHz 2.8 GHz
CPU type
File

Westmere Westmere Westmere4 Westmere 4 Westmere6 Westmere6

and # of
4 cores 4 cores cores cores cores cores
cores
# of SPs 2 2 2 2 2 2
Configura
ble I/O
3 4 5 5 5 9
slots per
SP
Embedded 2x 6Gb back-end SAS ports 8x 6Gb
I/O ports back-end
per SP SAS ports
Memory
16 GB 16 GB 24 GB 32 GB 64 GB 128 GB
per SP
CPU type 1.8GHz 2.4GHz 2.0GHz 2.2GHz 2x 2.7GHz
Block

1.18GHz
and # of Sandy Sandy Sandy Sandy Sandy
Sandy Bridge
cores per Bridge Bridge Bridge Bridge Bridge
4 cores
SP 4 cores 4 cores 6 cores 8 cores 8 cores

*** There are some older drive types that will be supported on the new VNX platforms, but will not be sold with new systems.
****DPEs ship in a small shipping rack. SPEs, because of their size, ship in a 4U titan shipping rack.
Note: 3.5-inch vault drives are not supported on VNX5200 through VNX7600 (due to the 25x 2.5-inch drive DPE), but are supported
on the VNX8000.

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6.14 VNX Product Serial Number Tags

There is one Product Serial Number Tag (PSNT) per system. All hardware and software in a VNX system will be
nested to the serial number of the single PSNT. The PSNT part numbers for the new VNX models are:
 VNX8000 Block, File, Unified: 900-565-018
 VNX7600 Block, File, Unified: 900-566-026
 VNX5800 Block, File, Unified: 900-566-027
 VNX5600 Block, File, Unified: 900-566-028
 VNX5400 Block, File, Unified: 900-566-029
 VNX5200 Block, File, Unified: 900-566-030
 VNX5200 DC Block, File, Unified: 900-566-039
 VNX5400 DC Block, File, Unified: 900-566-040
 VNX5600 DC Block, File, Unified: 900-566-041
 VNX-F5000 Block: 900-566-048
 VNX-F7000 Block: 900-566-049
 VNX VG10: 900-566-032 (not covered in this PSB)
 VNX VG50: 900-566-031 (not covered in this PSB)

6.15 NEW VNX-F Series (All Flash Arrays): VNX-F5000, VNX-F7000

This section has been updated to include Clearwater River release information.
VNX-F5000 is based off a block-only VNX5400 and the VNX-F7000 is based off a block-only VNX7600.
Drives: VNX-F5000support 400GB, 800GB and 1.6TB (in 25 drive DAE) Flash. VNX-F7000 supports 800GB and
1.6TB Flash (in 120 drive DAE).
The vault will be composed of 4 x 600GB 10K SAS and will not be available for customer use. There are no guard
rails to prevent customers from provisioning space on vault drives. If customers are determined to create an RG-
based LUN from the available vault space –it is possible - but there is limited capacity and performance.
Pre-provisioned: Both VNX-F models ship pre-provisioned from the factory with a single pool (RAID 5 8+1) that
includes all the usable Flash drives in the system (minus the hotspare Flash drives). The SAS vault drives cannot be
part of the pool.
Branding: There is a new unlit bezel assembly (new badge ID) and PSNT tags for the VNX-F5000 and VNX-F7000.
Bezels will be cut in to the factory as material is available. VNX5400/VNX7600 bezels will be used as substitutions.
A new block install guide, worksheet and hardware information document will be provided for the VNX-F5000 and
VNX-F7000. Clearwater River introduces a VNX-F branded lit bezel for field installations.
Unisphere Branding: Product name in Unisphere/CLI and connect-home to be VNX-F5000 or VNX-F7000.
Support Zone: VNX-F5000, VNX-F7000 have their own Product Page that would include all product documenation
and software downloads applicable to the VNX-F5000 and VNX-F7000. These pages reside under VNX Family >
VNX-F Series hierarchy.

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Customer Facing Procedures on mydocuments.emc.com: The VNX-F series list VNX-F5000 and VNX-F7000 as
products and "block only" as the only config. This series only shows documents specific to VNX-F and hides
documents not applicable to VNX-F (file/unified, dedup, thin, compression, etc).
Fixed Capacities: The VNX-F models will be offered with fixed capacities as shown below. Some of the capacity
points can be addressed by 2 or more configurations in which case one for new systems, and the others for upgrades.
In Unisphere, the pool total capacity must match the capacities shown below.
VNX-F5000
1. 2.8 TB usable - NEW: 400GB x 9 drives
2. 5.7 TB usable - NEW & UPGRADE: 400GB x 18 drives
3. 8.5 TB usable - NEW & UPGRADE: 400GB x 27 drives
4. 11.4 TB usable - NEW: 800GB x 18 drives, UPGRADE: 400GB x 36 drives
5. 17.1 TB usable - NEW & UPGRADE: 800GB x 27 drives, UPGRADE: 400GB x 54 drives
6. 22.9 TB usable - NEW & UPGRADE: 1600GB x 18 drives 7. 34.4 TB usable - NEW & UPGRADE: 1600GB x
27 drives
8. 45.8 TB usable - NEW & UPGRADE: 1600GBx 36 drives
(Add vault and hot spare, 1 per 30)

VNX-F7000 with 800GB 120 drive DAE

1. 11.4 TB usable - NEW: 800GB x 18 drives
2. 17.1 TB usable - NEW & UPGRADE: 800GB x 27 drives
3. 22.9 TB usable - NEW & UPGRADE: 800GB x 36 drives
4. 34.4 TB usable - NEW & UPGRADE: 800GB x 54 drives
5. 45.8TB usable - NEW & UPGRADE: 800GB x 72 drives
6. 68.7TB usable - NEW & UPGRADE: 800GB x 108 drives
7. 85.9TB usable - NEW & UPGRADE: 800GB x 135 drives
(Add vault and hot spare, 1 per 30)
VNX-F7000 with 1.6TB 120 drive DAE
1. 68.7 TB usable - NEW & UPGRADE: 1600GBx 54 drives
2. 91.6 TB usable - NEW & UPGRADE: 1600GBx 72 drives
3. 114.5 TB usable - NEW & UPGRADE: 1600GBx 90 drives
4. 171.8 TB usable - NEW & UPGRADE: 1600GBx 135 drives
(Add vault and hot spare, 1 per 30)

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Supported Upgrades: Offer capacity upgrades within a specific model. For example, users will be able to upgrade
from a VNX-F5000 with 2.8TB usable to a VNX-F5000 with 17.1TB usable. Users will have option to add the
additional capacity purchased to the original pool (default/recommend) or to create a new pool with the additional
capacity.
120 drive DAE (Viking) Upgrade: Except 11.4TB, all capacity points will upgrade by simply adding drives.
The 11.4TB configuration will upgrade by adding Viking and BE SLIC in addition to the required number of
drives. Professional Service engagement is required when user is adding a Viking to an 11.4TB VNX-F7000 as part
of a capacity upgrade.
Unsupported Upgrades: Customers will not be able to upgrade from a VNX-F5000 to a VNX-F7000 or where there
are other limitations with respect to the number of drive slots or DAEs available. For example, customers will not be
able to upgrade from 8.5TB usable to 34.4TB usable on the VNX-F5000 because there will not be enough available
slots for the 800GB drives.
IO Modules: Option to add 1-4 pairs of front-end IO modules (FC, iSCSI - 10GbT, iSCSI - Optical, FCoE - 10GbT,
FCoE - Optical). Additional BE SAS module (8 lane bus expansion module) will be included with every VNX-F with
Viking (except the 11.4TB capacity that does not have a Viking.
Racking: Choose standard EMC rack or customer supplied rack. With Clearwater River the VNX-F7000 with 120
drive DAE (Viking) will only be offered in an EMC dense rack. Customers will need RPQ and Professional Service
engagement to use a customer provided rack. The 11.4TB VNX-F7000 will be sold in either regular rack or dense
rack (recommend).
Optional SW: DARE, Data Protection (SnapView and MirrorView) and Storage Analytics
Included SW: VAAI, SMI-S, VSI, ESI and Unisphere Suite (Unipshere, Unisphere Central, M&R, QOS, Analyzer)
Not Allowed: File/Unified, Thin, Block Dedup and Compression.
SW Setup Guide: A SW quick start guide that tells the user how to quickly create a LUN (from pre-provisioned
pool) and export to a host in Unisphere, and monitor CPU/response time on LUNs. This printed guide is included
with VNX-F purchases and includes upgrade information and pointers to other documentation.
Performance: Detailed performance characterization (IOPS vs Response Time) for both VNX-F5000 and VNX-
F7000 with thick pool LUNs are published on USPEED.
Warranty/Maintenance: The VNX-F has the same software warranty (Media Defects – 90 Days) as other VNX2
models and a one-year limited hardware warranty is included. Users will have option to purchase an enhanced or
premium warranty/maintenance for both software and hardware from 12-60 months. The warranty/maintenance
purchased will be starting day one and replaces the limited one-year hardware warranty that is included.

EMC² Global Services Product Management

Table 10. Model Numbers

Model Number Description
VNXF50DP25 VNX-F5000 DPE 25X2.5-inch DRIVE SLOTS-EMC RK
VNXF50DP25F VNX-F5000 DPE 25X2.5-inch DRIVE SLOTS-FLD IN
VNXF50VP25F VNX F5000 DPE(110V) 25X2.5-inch DRIVE SLOTS-FLD INST
VNXF70DP25 VNX-F7000 DPE 25X2.5-inch DRIVE SLOTS-EMC RK
VNXF70DP25F VNX-F7000 DPE 25X2.5-inch DRIVE SLOTS-FLD IN
Drives
VNXF-2S6FX-9X400 VNX-F FLASH Pack SSD 2.5-inch-9x400GB
VNXF-2S6FX-9X800 VNX-F FLASH Pack SSD 2.5-inch-9x800GB
VNXF-2S6FX-400HS VNX-F FLASH Pack HS SSD 2.5-inch-400GB
VNXF-2S6FX-800HS VNX-F FLASH Pack HS SSD 2.5-inch-800GB
VNXF6GSDAE120 VNX-F 120x2.5-inch 6G SAS EXP DAE-EMC RACK
VNXF-2S6FX-9x1600 VNX-F FLASH Pack SSD 2.5-inch-9x 1600GB
VNXF-2S6FX-1600HS VNX-F FLASH Pack HS SSD 2.5-inch 1600GB
VNXF-2S6FX-9x1600U VNX-F FLASH Pack SSD 2.5-inch-9x1600GB UPG
VNXF-2S6FX-1600HSU VNX-F FLASH Pack HS SSD 2.5-inch-1600GB UPG
VNXF-2S6FX-9x16TU VNX-F FLASH Pack SSD 2.5-inch-9x1.6TB U TAA
VNXF-2S6FX-16HSTU VNX-F FLASH Pack HS SSD 2.5-inch-1.6TB U TAA
VF5000D160229 VNX-F5000, DAE25, 1.6TB, 22.9TB
VF5000D160344 VNX-F5000, DAE25, 1.6TB, 34.4TB
VF5000D160458 VNX-F5000, DAE25, 1.6TB, 45.8TB
VF7000V080114 VNX-F7000, DAE120, 800GB, 11.4TB
VF7000V080171 VNX-F7000, DAE120, 800GB, 17.1TB
VF7000V080229 VNX-F7000, DAE120, 800GB, 22.9TB
VF7000V080344 VNX-F7000, DAE120, 800GB, 34.4TB
VF7000V080458 VNX-F7000, DAE120, 800GB, 45.8TB
VF7000V080687 VNX-F7000, DAE120, 800GB, 68.7TB
VF7000V080859 VNX-F7000, DAE120, 800GB, 85.9TB
VF7000V160687 VNX-F7000, DAE120, 1.6TB, 68.7TB
VF7000V160916 VNX-F7000, DAE120, 1.6TB, 91.6TB
VF7000V161145 VNX-F7000, DAE120, 1.6TB, 114.5TB
VF7000V161718 VNX-F7000, DAE120, 1.6TB, 171.8TB

Note: A 110V version of VNX-F5000 is available.

Existing VNX-F7000: The new VNX-F series will replace the existing VNX-F7000 models in CPQO / price book /
data sheet. Since the existing VNX-Fs are based on VNX2 - they will continue to be supported till EOSL of the
VNX2. Upgrades to the existing VNX-Fs will also continue to be offered in CPQO / price book. The existing VNX-
F7000 reports as a standard VNX7600 systems whereas the new VNX-F5000, VNX-F7000 report as VNX-F5000,
VNX-F7000 respectively.

EMC² Global Services Product Management

6.16 Existing VNX-F7000 Product Offerings

Replaced by new VNX-F7000 mentioned above.
The VNX-F Series product offerings are standard product configurations that are created as bundles for ease of order,
pricing advantages, and direct competitive comparison. The VNX-F7000 product offerings include the following:
 VNX7600-based: Systems report as standard VNX7600 systems
 Four capacity points: 8.8 TB / 14.7 TB / 20.5 TB / 41 TB
 Two vault drive options: 400 GB MLC / 600 GB SAS 10K
 Two rack configurations: Field / Factory
 VNX OE: Block Only (no Unified/File offering)
 Flash Drive type: 400GB MLC (only type to be used)
 RAID type: RAID5 8+1 pre-configured in the factory
 GS/PS offerings: All Standard VNX7600 GS/PS offerings will be available.
 Warranty: Un-bundled warranty will be sold separately.
 Product labeling: New DAE models required to support unique labeling for optimal performance
configurations.
 PSNT: VNX-F7000 models use the same PSNT as the base VNX7600, therefore there is no unique
Post-GA reporting from Corporate Quality.
 CX/DX ordering: The CX/DX ordering start date is November 11, 2014.

VNX-F7000 Models: Tables 11-13 represent the VNX-F7000 DPE, DAE and IO models.

Table 11. VNX-F7000 DPE Models

600 GB 400GB MLC 400GB MLC
Model Description Capacity
SAS Drives Drives Spares
VNXB76DPFE2 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 8.8 TB 0 32 1
VNXB76DPFH2 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 8.8 TB 4 27 1
VNXB76DPFE2F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 8.8 TB 0 32 1
VNXB76DPFH2F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 8.8 TB 4 27 1
VNXB76DPFE4 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 14.7 TB 0 51 2
VNXB76DPFH4 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 14.7 TB 4 45 2
VNXB76DPFE4F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 14.7 TB 0 51 2
VNXB76DPFH4F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 14.7 TB 4 45 2
VNXB76DPFE6 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 20.5 TB 0 70 3
VNXB76DPFH6 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 20.5 TB 4 63 3
VNXB76DPFE6F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 20.5 TB 0 70 3
VNXB76DPFH6F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 20.5 TB 4 63 3
VNXB76DPFE8 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 41.0 TB 0 135 5
VNXB76DPFH8 VNX7600F DPE 25X2.5-inch DRIVE SLOTS-EMC RACK 41.0 TB 4 131 5
VNXB76DPFE8F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 41.0 TB 0 135 5
VNXB76DPFH8F VNX7600F DPE 25X2.5-inch DRIVE SLOTS-FLD INST 41.0 TB 4 131 5

EMC² Global Services Product Management

Table 12. VNX-F7000 DAE Models

Model Description
VNXAFADAE1 VNX 25x2.5-inch SSD EXP DAE-EMC RACK
VNXAFADAE1F VNX 25x2.5-inch SSD EXP DAE-FIELD INST
VNXAFADAE2 VNX 25x2.5-inch SSD EXP DAE-EMC RACK
VNXAFADAE2F VNX 25x2.5-inch SSD EXP DAE-FIELD INST
VNXAFADAE3 VNX 25x2.5-inch SSD EXP DAE-EMC RACK
VNXAFADAE3F VNX 25x2.5-inch SSD EXP DAE-FIELD INST
VNXAFADAE4 VNX 25x2.5-inch SSD EXP DAE-EMC RACK
VNXAFADAE4F VNX 25x2.5-inch SSD EXP DAE-FIELD INST
VNXAFADAE5 VNX 25x2.5-inch SSD EXP DAE-EMC RACK
VNXAFADAE5F VNX 25x2.5-inch SSD EXP DAE-FIELD INST

Table 13. VNX-F7000 IO Models

Model Description
VSPBF8GFFEA 4 port 8G FC IO Module Pair
VSPBF1GI4CUA 4 Port 1GBase-t ISCSI IO Module Pair
VSPBFXGI2A 2 Port OP 10GbE ISCSI IO Module Pair-SFP
VSPBFXGI2TWA 2 Port OP 10GbE ISCSI IO Module Pair-TWA
VSPBFXGI2CUA 2 Port 10GBase-T ISCSI IO Module Pair
VSPBFXGFCOOPA 2 Port FCOE IO Module Pair-SFP
VSPBFXGFCOTWA 2 Port FCOE IO Module Pair-Active TWAX

EMC² Global Services Product Management

6.17 VNX-CA: VNX Continuous Availability Bundles

The VNX-CA is a differentiated continuous availability solution bundle of the VNX5400 model and a VPLEX in two
combinations, with an engine upgrade combination to the second configuration. The VNX-CA is VNX Block-only,
and provides FC connectivity and a multi-controller solution. The VNX-CA hardware bundle provides the ability to
non-disruptively upgrade from a dual-SP to a four-SP controller system. It does so by leveraging a VNX5400 and
VPLEX VS2 technologies in two configurations, the VNX-CA2 and the VNX-CA4.
New in the Snake River release is a VNX-CA enabler enabling Unisphere to identify the VNX5400 array as a VNX-
CA. After installing the VNX-CA enabler, relevant Unisphere dialogs appropriately display the VNX-CA model
name. This enabler is available on the Partners Web.

Figure 3. VMX-CA2 and VNX-CA4

VNX-CA2 components: The VNX CA2 includes a VNX5400, (2) Connectrix FC switches, and a single VPLEX
engine.
VNX-CA4 components: The VNX-CA4 includes two VNX5400 systems behind two Connectrix FC switches, and a
single VPLEX engine. Customers will have the ability to upgrade CA4 with an additional engine if they want
additional performance and availability.

EMC² Global Services Product Management

VNX-CA Collateral: The following collateral is or will be available with more information on the VNX-CA
hardware bundle:
 VNX-CA FAQ: Frequently Asked Questions: VNX and VPLEX — Building a Cost-effective,
Continuously-available Storage Infrastructure
http://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=default&internalId
=0b0140668055e9a4&_irrt=true
 VNX-CA Installation Guide: The VNX-CA Installation Guide will be available through the VNX PG
(Procedure Generator) only, and will not be posted on the EMC Online Support site (https://support.emc.com).
 Performance Guidance White Paper (ESD)
VNX-CA Models: Tables 14 and 15 present the available VNX-CA hardware and software models.

Table 14. VNX-CA Models

Model Description
VNXCA2BDP25 VNXCA2 DPE 25X2.5-inch DRIVE SLOTS-EMC
RACK
VNXCA4BDP25 VNXCA4 DPE 25X2.5-inch DRIVE SLOTS-EMC
RACK
VNXCA2BDP25F VNXCA2 DPE 25X2.5-inch DRIVE SLOTS-FLD INST
VNXCA4BDP25F VNXCA4 DPE 25X2.5-inch DRIVE SLOTS-FLD INST
VNXCA4BDP25-U VNXCA2 to VNXCA4 DPE Upgrade
VNXCA4BDP25FU VNXCA2 to VNXCA4 DPE Field Upgrade
VNXCA-KIT VNXCA Documentation Kit=IC

Table 15. VNX-CA SW Models

Model Description
LPS-VNXCA2 VNXCA2 Local Protection Suite=IC
LPS-VNXCA4 VNXCA4 Local Protection Suite=IC
RPS-VNXCA2 VNXCA2 Remote Protection Suite=IC
RPS-VNXCA4 VNXCA4 Remote Protection Suite=IC
FSTS-VNXCA2 VNXCA2 FAST Suite=IC
FSTS-VNXCA4 VNXCA4 FAST Suite=IC
VNXCA2METR VNX CA2 Metro Availability Suite=IC
VNXCA4METR VNX CA4 Metro Availability Suite=IC
TMEPAK-VNXCA2 VNXCA2 Total Efficiency Pack=IC
TMEPAK-VNXCA4 VNXCA4 Total Efficiency Pack=IC
VNXOE-CA VNXCA Operating Environment
VNXCA2OEPERTB VNXCA2 OE PER TB PERFORMANCE
VNXCA4OEPERTB VNXCA4 OE PER TB PERFORMANCE
VNXCA2OECAPTB VNXCA2 OE PER TB CAPACITY
VNXCA4OECAPTB VNXCA4 OE PER TB CAPACITY
UNISB-VNXCA2 VNXCA2 Unisphere Block Suite=IC
UNISB-VNXCA4 VNXCA4 Unisphere Block Suite=IC
UNIS-VNXCA4-U VNXCA4 Unisphere Block Suite=IC Upgrade

EMC² Global Services Product Management

VNX-CA EMC Professional Services requirements and offerings: Professional Services Installation Services will
be required for all VNX-CA components (VPLEX, Switch, and VNX). Existing service offerings will be used, no
new ones are required. Specific requirements will be called out in the manual ordering guide (manual ordering start
date is November 11, 2013). There will be separate shipments for VNX, VPLEX/Switch. The following tables
present the EMC Professional Services offerings for VNX-CA installation and upgrade services and software suites
and services.
Table 16. VNX-CA2 PS Installation Service Offerings
Component/Service Offering Description
VNX
PS-BAS-LEBD Install/Implement Block only
VPLEX
PS-BAS-VPLEX Design & Implement QS
Switches
PS-BAS-INSW (2) Basic Switch/Blade Installation
Additional Services
PS-INST-ESRS $0 ESRS Install
Additional Services
EMC Unified QuickStart: DAE Module (for VNX), adds up to (2) additional
PS-BAS-ADDAE DAEs (50 disks) see Rule (1)
PS-BAS-ADVRCK VPLEX Rack Install QS
Rule (1): The rule for calculating if or how many PS-BAS-ADDAE services are needed.
The qty with which PS-BAS-ADDAE shall be defaulted on the UI and summary is calculated as:
ROUNDUP ([(Total # DAEs – 2) / 2], 0)
Note: The total DAE’s includes primary and non primary DAE’s of type 25x2.5-inch, 15x3.5-inch.
PS-BAS-LEBD covers the DPE + DAE, that is the reason for subtracting (2) from the total.

Table 17. VNX-CA4 PS Installation Service Offerings

Component/Service Offering Description
VNX
PS-BAS-LEBD Install/Implement Block only
PS-BAS-IDEBLK Implementation Delivery Engineer/4-Hour Block
Covers installation for 2nd VNX5400
VPLEX
PS-BAS-VPLEX Design & Implement QS
Switches
PS-BAS-INSW (2) Basic Switch/Blade Installation
Additional Services
PS-INST-ESRS $0 ESRS Install
Additional Services
PS-BAS-ADDAE EMC Unified QuickStart: DAE Module (for VNX), adds up to (2)
additional DAEs (50 disks) see Rule (1)
PS-BAS-ADVRCK VPLEX Rack Install QS
Rule (1): The rule for calculating if or how many PS-BAS-ADDAE services are needed. The quantity with
which PS-BAS-ADDAE shall be defaulted on the UI and summary is calculated as:
ROUNDUP ([(Total # DAEs – 2) / 2], 0)
Note: The total DAEs include primary and non-primary DAE’s of type 25x2.5-inch, 15x3.5-inch.
PS-BAS-LEBD covers the DPE + DAE, that is the reason for subtracting (2) from the total.

EMC² Global Services Product Management

Table 18. VNX-CA PS Upgrade Service Offerings: Upgrade VNX-CA2 to VNX-CA4

Component/Service Offering Description
VNX CA Upgrade Service Add 2nd VNX5400 to VNX-CA2 making it a VNX-CA4
VNX
PS-BAS-LEBD Install/Implement Block only

VPLEX
PS-BAS-ADVSTG VPLEX QuickStart: Add Storage Array Module
Additional Services
PS-BAS-ADDAE EMC Unified QuickStart: DAE Module (for VNX), adds up to (2)
additional DAEs (50 disks) See Rule 1.
Rule (1): The rule for calculating if or how many PS-BAS-ADDAE services are needed. The quantity with
which PS-BAS-ADDAE shall be defaulted on the UI and summary is calculated as:
ROUNDUP ([(Total # DAEs – 2) / 2], 0)
Note: The total DAEs includes primary and non primary DAE’s of type 25x2.5-inch, 15x3.5-inch
PS-BAS-LEBD covers the DPE + DAE, that is the reason for subtracting (2) from the total.

Table 19. VNX-CA PS Upgrade Service Offerings: Add 2nd VPLEX to VNX-CA4
Component/Service Offering Description
VNX CA Upgrade Service Add 2nd VPLEX Engine to VNX-CA4
VPLEX
PS-BAS-INCLUP Installation for VPLEX Cluster Upgrade QuickStart

Table 20. VNX-CA Software Suites and Services (1 of 2)

Software Suite/Services Description
VNX-CA Unisphere Suite Unisphere, Unisphere remote, QoS, Analyzer, Monitoring & Reporting
EMC Accelerate - Unisphere Management Deployment
PS-PKG-IMMGTU
Installs: Unisphere Remote, QoS and Analyzer
PS-BAS-ADMONR Installation for VNX Monitoring and Reporting QuickStart
VNX-CA FAST Suite FAST VP, FAST Cache
PS-PKG-IMFSB EMC Accelerate - VNX Block FAST deployment
VNX-CA Metro Availability Suite Active/Active Over Metro Distance
PS-BAS-ADVMTR VPLEX QuickStart: Metro Module
VNX-CA Local Protection Suite VNX Snaps, SnapView, RecoverPoint EX CDP
EMC Accelerate - VNX Block Local Protection deployment
PS-PKG-IMLPB
Installs: VNX Snaps & SnapView
RecoverPoint Implementation for 1. VPLEX local with RecoverPoint/EX continuous data protection (CDP)
VPLEX QuickStart 2. VPLEX Metro with RecoverPoint/EX CDP
RecoverPoint/EX provides point-in-time protection at a single site.
PS-BAS-RPVPLX VPLEX Metro active-active copies provides disaster avoidance.
RecoverPoint/EX local copy provides point-in-time recovery.

EMC² Global Services Product Management

Table 21. VNX-CA Software Suites and Services (2 of 2)

Software Suite/Services Description
VNX-CA Remote Protection Suite MirrorView, RecoverPoint EX
EMC Accelerate - VNX Block Remote Protection deployment
PS-PKG-IMRPB
Installs: MirrorView/S & MirrorView/A
1. VPLEX local with RecoverPoint/EX continuous remote replication
RecoverPoint Implementation for VPLEX (CRR)
QuickStart x 2 2. VPLEX local with RecoverPoint/EX CLR
3. VPLEX Metro with RecoverPoint/EX CRR
1. VPLEX local with RecoverPoint/EX CRR — RecoverPoint/EX
provides remote replication and point-in-time recovery.
2. VPLEX local with RecoverPoint/EX CLR — RecoverPoint/EX
provides replication to one remote site and point-in-time recovery
(2) x PS-BAS-RPVPLX
from the local site.
3. VPLEX Metro with RecoverPoint/EX CRR — VPLEX Metro active-
active copies provide disaster avoidance. RecoverPoint/EX
provides remote copy and point-in-time recovery
VNX-CA Storage Analytics Storage Analytics Module
PS-BAS-ESA EMC QuickStart: Storage Analytics Module
VNX-CA Application Protection Suite Replication Manager, Appsync
PS-BAS-ERM Implementation for Replication Manager QuickStart
PS-BAS-IMAPSY Unified Implementation for AppSync QuickStart

7.0 CCA (Change Control Automation) Requirements

CCA is not required to install the VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000, VNX-F5000,
VNX-F7000 and VNX-CA products. CCA IS required for VNX2 DIP (Data in Place) Conversions and the VNX
VG10 and VNX VG50 models (not covered by this PSB). See the updated PSB (Product Support Bulletin) for VNX
VG2, VNX VG8, VNX VG10, VNX VG50 for more information on these models.
CCA Link: https://cca5.emc.com/CCA5/launchcode/product%20links.htm

8.0 CSI Reporting

All hardware and software appear in the CSI Installed Base as being nested to the PSNT. The standalone Storage
System Registration Wizard will no longer be available to register a VNX5200, VNX5400, VNX5600, VNX5800,
VNX7600, and VNX8000. Upon installation of a VNX (Block, File, Unified) system the installer (EMC, partner, or
end-user) is expected to use USM (Unisphere Service Manager) for system registration.

EMC² Global Services Product Management

9.0 Hardware and Software Requirements

9.1 Interoperability
Visit the EMC E-Lab Interoperability Navigator for the latest interoperability information, supported capacities and
product limitations.

9.2 Core or Device Firmware Requirements

The minimum required VNX OE software is pre-loaded by EMC Manufacturing. Since this PSB was published,
newer versions of VNX OE may be shipping. Both the VNX OE for Block and VNX OE for File/Unified versions are
customer-upgradeable from support.emc.com.

9.3 VNX Rack Mounting

Rack-Mounting Options: The VNX5200, VNX5400 (including VNX-CA), VNX5600, VNX5800, VNX7600,
VNX-F5000, VNX-F7000 models can be shipped in EMC’s standard 40U rack. Unified and Block only systems can
also be shipped in “mini racks” (except for the VNX8000) or Field Install racks respectively, and rack mounted into a
customer’s standard Telco rack. VNX8000 Unified customer-racked systems will ship in stripped down versions of
Titan 40U EMC racks (~30U of space used).
Rack Mounting Rails: The Field Mount systems ship on a single pallet (add-on DAEs ship separately).
The hardware is “mounted” in the pallet using the same rails the customers will use to rack mount the hardware in
their own racks. This packaging enables quick installation and persuades customers to stack the hardware in the
specific order preferred for serviceability.

9.4 Customer Replaceable and Field Replaceable Parts

The information in the tables was accurate on the product GA date. Over time, new system parts are added and
compatibility rules are updated. This PSB does not always keep pace with these changes. Always refer to the Parts
Compatibility Database (PCD) for the latest updates: https://alliance.emc.com/pages/PcdHome.aspx
VNX Block hardware CRU/FRU parts list: Table 22 presents the CRU/FRU parts list for VNX Block hardware
available with the VNX2 models covered by this PSB.

EMC² Global Services Product Management

Table 22. CRU/FRU Parts List: VNX Block Hardware

Part Number Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000
100-563-693-02 JF 25 CHASSIS W MIDPLANE HT No Yes X X X X
100-565-009-01 MEGATRON 4U CHASSIS ASSEMBLY No Yes X
303-129-101B Akula Management Module w/USB Yes Yes X X X X X
110-201-006D-05 VNX5200/5400 SP 1.8GHz 4C FRU No Yes X
(without DIMMs)
110-201-005D-05 VNX5600 SP 2.4GHz 4C FRU No Yes X
(without DIMMs)
110-201-007D-05 VNX5800 SP 2.0GHZ 6C FRU No Yes X
(without DIMMs)
110-201-004D-05 VNX7600 SP 2.2GHZ 8C FRU No Yes X
(without DIMMs)
110-201-016B-02 VNX5200/5400 SP 1.8GHz 4C No Yes X
(without DIMMs)
110-201-015B-02 VNX5600 SP 2.4GHz 4C No Yes X
(without DIMMs)
110-201-017B-02 VNX5800 SP 2.0GHZ 6C No Yes X
(without DIMMs)
110-201-014B-02 VNX7600 SP 2.2GHZ 8C No Yes X
(without DIMMs)
110-201-026B-02 VNX5200/5400 SP 1.8GHz 4C No Yes X
(without DIMMs)
110-201-025B-02 VNX5600 SP 2.4GHz 4C No Yes X
(without DIMMs)
110-201-027B-02 VNX5800 SP 2.0GHZ 6C No Yes X
(without DIMMs)
110-201-024B-02 VNX7600 SP 2.2GHZ 8C No Yes X
(without DIMMs)
110-188-200C-02 VNX8000 SP (without DIMMs) No Yes X
110-188-100C-01 VNX8000 SP (without DIMMs) No Yes X
100-563-382 4GB Unregistered DIMM No Yes X
100-563-383 4GB Registered DIMM No Yes X
100-563-738-00 2GB Registered DIMM No Yes X
100-563-736-00 8GB REGISTERED DIMM No Yes X X
100-563-384 8GBYTE REGISTERED DIMM No Yes X
TLA,DDR3-1600
071-000-578-01 DPE Power Supply (AC) Yes Yes X X X X
071-000-022-00 100V-240V 800W Power Supply (AC) Yes Yes X
071-000-036-04 Optimus 100-240V 1100W Power Supply Yes Yes X X X X
(AC)
071-000-555-01 SPE Power Supply (AC) Yes Yes X
071-000-591-04 DPE Power Supply (DC) Yes Yes X X
DC PSU 1100W Telco 12v w/sb CFF
078-000-092-07 LITHIUM-ION UNIVERSAL BATTERY- Yes Yes X X X X
ON-BUS
078-000-132-00 LITHIUM ION UNIVERSAL BATTERY- Yes Yes X X X X
ON-BUS A123
078-000-080 2200W LI-ION SPS, WITHOUT No Yes X
BATTERY PACK
078-000-110-00 2420W LITHIUM-ION BATTERY No Yes X
PACK(A123)
078-000-111-00 2420W LITHIUM-ION BATTERY No Yes X
PACK(AcBel)

EMC² Global Services Product Management

Table 22, continued

Part Number Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000
303-224-000C-03 SAS Back End Module No Yes X X X X
100-563-685-00 DPE Dual Fan Assy Yes Yes X X X X
100-565-011-01 SPE Fan Pack Assy Yes Yes X
100-565-003 X16 to X8 SLIC converter filler No Yes X
100-565-003-01 Enhanced X16 TO X8 SLIC CONVERTER No Yes X
100-565-071 X16 to X8 SLIC converter filler No Yes X
100-563-611 FILLER, IO MODULE ASSY, ENHANCED No Yes X X X X X
100-565-118-01 AC TUBE ASSEMBLY (internal power cord) No Yes X

Part numbers in bold indicate a Primary part for a set of parts with the same description. For example, “VNX5600 SP
2.4GHz 4C (without DIMMs)” has a primary part of 110-201-005D-05 and subs of 110-201-015B-02 and 110-201-025B-02.

VNX File hardware CRU/FRU parts list: Table 23 presents the CRU/FRU parts list for VNX File hardware and
UltraFlex I/O Modules available with the VNX models covered by this PSB.

Table 23. CRU/FRU Parts List: VNX File Hardware and UltraFlex I/O Modules
Part Number Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000
File Hardware
100-520-152-03 1U Control Station No Yes X X X X X
100-520-152-04
100-564-125 ASSY, DC INVERTER (AC to DC power No Yes X X
conversion for CS)
100-563-109 ASY, 2U SPE4 EMPTY ENC, GEN-2 AC ONLY No Yes X X X X X
100-562-178 Argo DC Chassis; ASSY; 2U SPE4 EMPTY No Yes X X
ENCLOSURE -CR
071-000-524 Argo DC PS; 400W, 2U, SINGLE 12V OUT, P/S No Yes X X
303-113-100B-01 ARGO CPU MODULE, 2U, INTEL 2.4GHz WM No Yes X X
303-113-400B-01 ARGO CPU MODULE, 2U, INTEL 2.4GHz WM No Yes X
303-113-700B-01 ARGO CPU MODULE, 2U, INTEL 2.8GHz WM No Yes X X
071-000-543 DME Power Supply with fan Yes Yes X X X X X
110-130-100B DME Management Module Yes Yes X X X X
UltraFlex I/O Module – DPE/SPE
303-092-102B 4 Port 8Gb Fibre Channel – Glacier Yes Yes X X X X X
303-220-300D-00 4 port 16GB Fibre Channel – Vortex Yes Yes X X X X X
303-164-104D-01 2 PORT 10GB CU IO MODULE – Eruption Yes Yes X X X X X
303-141-100A-01 4 Port 1GbE iSCSI w/ IPv6 – Supercell Yes Yes X X X X X
303-142-100A 2 Port 10GbE FCoE - Heatwave Yes Yes X X X X X
303-195-100C-01 DUAL PORT 10GB ETHERNET SLIC – El Nino Yes Yes X X X X X
303-161-103B-04 Assy 6GS SAS 4 W/ENCR, 4 Port IO – Moonlite Yes Yes X X X X
UltraFlex I/O Module – DME
303-121-100A 4 Port 1GbE Copper – Thunderchild Yes Yes X X X X X
303-164-104D-01 2 PORT 10GB CU IO MODULE – Eruption Yes Yes X X X X X
303-142-100A 2 Port 10GbE FCoE - Heatwave Yes Yes X X X X X
303-195-100C-01 DUAL PORT 10GB ETHERNET SLIC – El Nino Yes Yes X X X X X
019-078-041 Optical SFP Transceiver: 10Gb iSCSI & Ethernet Yes Yes X X X X X
019-078-042 Optical SFP Transceiver: 2, 4, & 8 Gb Fibre Yes Yes X X X X X
Channel

EMC² Global Services Product Management

VNX Disk Array Enclosures (DAE): Table 24 presents the CRU/FRU parts list for the VNX Disk Array Enclosures
(DAE) available with the VNX models covered by this PSB.

Table 24. CRU/FRU Parts List: VNX Disk Array Enclosures

Part Number Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000 VNX-
F7000
Disk Array Enclosure
DAE-15
100-563-984 VIPER LF CHASSIS W/SAS ONLY No Yes X X X X X
MIDPLANE; No LCC, No PS
303-108-000E DAE-15 SAS Link Control Card (LCC) Yes Yes X X X X X
071-000-553 DAE-15 Power Supply w/ Cooling (AC) Yes Yes X X X X X
071-000-552 DAE-15 Power Supply w/ Cooling (DC) No Yes X X
DAE-25
100-562-964 DAE-25 Chassis, No LCC, No PS No Yes X X X X X
303-104-000E DAE-25 SAS Link Control Card (LCC) Yes Yes X X X X X
071-000-541 2U DAE AC/DC POWER SUPPLY Yes Yes X X X X X
071-000-530 DAE-25 Power Supply w/ Cooling (DC); No Yes X X
400W, DC Derringer PSU;
DAE-60
100-564-101-01 DAE-60 Chassis, No LCC, No PS No Yes X X X X
303-173-000B DAE-60 Cooling Fan Yes Yes X X X X
071-000-545 DAE-60 Power Supply Yes Yes X X X X
303-172-000C 6G SAS ICM for DAE-60 No Yes X X X X
303-171-000B 6G SAS LCC for DAE-60 No Yes X X X X
DAE-120
100-563-654-04 Viking chassis no LCC no PSU No Yes VNX5400 X X X X X
100-563-653-01 Viking Fan Pack Assy Yes Yes VNX5400 X X X X X
071-000-569-03 Laserbeak PSU for Viking Yes Yes VNX5400 X X X X X
303-214-000B-01 VIKING-6G SYS STATUS CARD (SSC) No Yes VNX5400 X X X X X
303-214-000C-02 Viking System Status Card No Yes VNX5400 X X X X X
303-197-002C-03 Viking 6G SAS LCC No Yes VNX5400 X X X X X
303-197-000C-04 VIKING-6G SAS LCC No Yes VNX5400 X X X X X

Disk Drives: Tables 25 and 26 present the CRU/FRU parts list for the disk drives available with the VNX models
covered by this PSB. The information on disk drives was accurate on the GA date. Over time, new drives are
added. This PSB does not always keep pace with these changes. Always refer to the Disk and FLARE®/OE
Matrix for the latest updates on drive part numbers. This document contains all VNX, CLARiiON and Celerra
Storage System Disk and FLARE OE Matrices, with the most up to date and accurate information for all drive
replacements, substitutions and compatibility information. This document is available on the EMC Online Support
site at the following URL: https://support.emc.com/docu42949

EMC² Global Services Product Management

Table 25. CRU/FRU Parts List: Disk Drives (1 of 2)

Part Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000 VNX-
Number F5000/F7000
Disk in 15-Drive DAE
005050112 100 GB, MLC Flash, 15-Drive Yes Yes X X X X X
DAE
005050113 200 GB, MLC Flash, 15-Drive Yes Yes X X X X X
DAE
005050114 400 GB, MLC Flash, 15-Drive Yes Yes X X X X X
DAE
005050784 800GB MLC 3.5 SAS 15-Drive Yes Yes X X X X X
DAE
005050183 100 GB, SLC Flash, 15-Drive Yes Yes X X X X X
DAE
005050184 200 GB, SLC Flash, 15-Drive Yes Yes X X X X X
DAE
005049496 2000 GB, 7200 rpm, 15-Drive Yes Yes X X X X X
DAE
005049278 3000 GB, 7200 rpm, 15-Drive Yes Yes X X X X X
DAE
005049801 600 GB, 10K rpm, 15-Drive DAE Yes Yes X X X X X
005049806 900 GB, 10K rpm, 15-Drive DAE Yes Yes X X X X X
005049671 300 GB, 15K rpm, 15-Drive DAE Yes Yes X X X X X
005049675 600 GB, 15K rpm, 15-Drive DAE Yes Yes X X X X X
005050740 2TB NL SAS 15x3.5 DAE Yes Yes X X X X X
005050742 3TB NL SAS 15x3.5 DAE Yes Yes X X X X X
005050748 4TB NL SAS 15X3.5 DAE Yes Yes X X X X X
005050826 1.2TB 3.5-inch 10k Yes Yes X X X X X
Disk in 25-Drive DAE
005050598 100 GB, MLC Flash, 25-Drive Yes Yes X X X X X
DAE
005050599 200 GB, MLC Flash, 25-Drive Yes Yes X X X X X
DAE
005050600 400 GB, MLC Flash, 25-Drive Yes Yes X X X X X X
DAE
005050800 800GB MLC 2.5 SAS 25-Drive Yes Yes X X X X X X
DAE
005049621 100 GB, SLC Flash, 25-Drive DAE Yes Yes X X X X X
005049622 200 GB, SLC Flash, 25-Drive DAE Yes Yes X X X X X
005050606 1000 GB, 7200 rpm, 25-Drive Yes Yes X X X X X
DAE
005049203 600 GB, 10K rpm, 25-Drive DAE Yes Yes X X X X X
005049206 900 GB, 10K rpm, 25-Drive DAE Yes Yes X X X X X
005050604 300 GB, 15K rpm, 25-Drive DAE Yes Yes X X X X X
005050828 1.2TB 2.5-inch 10k Yes Yes X X X X X
005051141 1.6T MLC 2.5 SAS 520 DV 25 VE Yes Yes X
005051126 1.6T MLC 2.5 SAS 520 25 VE Yes Yes X
TAA

EMC² Global Services Product Management

Table 26. CRU/FRU Parts List: Disk Drives (2 of 2)

Part Number Description CRU FRU VNX5200/5400 VNX5600 VNX5800 VNX7600 VNX8000 VNX-
F7000
Disk in 60-Drive DAE
005050115 100 GB, MLC Flash, 60-Drive DAE Yes Yes X X X X X
005050116 200 GB, MLC Flash, 60-Drive DAE Yes Yes X X X X X
005050117 400 GB, MLC Flash, 60-Drive DAE Yes Yes X X X X X
005050812 800GB MLC 3.5 SAS 60-DriveDAE Yes Yes X X X X X
005050189 100 GB, SLC Flash, 60-Drive DAE Yes Yes X X X X X
005050190 200 GB, SLC Flash, 60-Drive DAE Yes Yes X X X X X
005049499 2000 GB, 7200 rpm, 60-Drive DAE Yes Yes X X X X X
005049210 3000 GB, 7200 rpm, 60-Drive DAE Yes Yes X X X X X
005049812 600 GB, 10K rpm, 60-Drive DAE Yes Yes X X X X X
005049813 900 GB, 10K rpm, 60-Drive DAE Yes Yes X X X X X
005050002 300 GB, 15K rpm, 60-Drive DAE Yes Yes X X X X X
005050742 2TB NL SAS 60x3.5 DAE Yes Yes X X X X X
005050746 3TB NL SAS 60x3.5 DAE Yes Yes X X X X X
005050750 4TB NL SAS 60X3.5 DAE Yes Yes X X X X X
005050830 1.2TB 3.5-inch 10k Dense Yes Yes X X X X X
Disk in 120-Drive DAE
005051141 1.6T MLC 2.5 SAS 520 DV 25 VE Yes* Yes X
005051126 1.6T MLC 2.5 SAS 520 25 VE TAA Yes* Yes X
005050800 800GB MLC 2.5 SAS Yes* Yes 5400 X X X X X
005050785 800GB MLC 2.5 SAS TAA Yes* Yes 5400 X X X X X
005050604 300 GB, 15K rpm, Yes* Yes 5400 X X X X
005050548 300 GB, 15K rpm TAA Yes* Yes 5400 X X X X
005050540 100 GB, SSD-MLC Yes* Yes 5400 X X X X
005050523 200 GB, SSD-MLC Yes* Yes 5400 X X X X
005050524 400 GB, SSD-MLC Yes* Yes 5400 X X X X
005050828 1.2TB 2.5-inch 10k Yes* Yes 5400 X X X X
005050084 1.2TB 2.5-inch 10k TAA Yes* Yes 5400 X X X X
005050500 100 GB, SSD-SLC Yes* Yes 5400 X X X X
005050502 200 GB, SSD-SLC Yes* Yes 5400 X X X X

* See “DAE-120: With the Salmon River release” section above for CRU restrictions for Viking.

EMC² Global Services Product Management

Table 27. Parts List: Standalone Cables

Part Number Description Connectors
038-003-658 10 M DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-666 5 M DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-787 2 Meter DAE to DAE SAS cable Mini-SAS to Mini-SAS
038-003-732 3 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-733 10 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-734 50 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-737 1 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-739 5 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-740 30 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-741 100 Meter OM3 LC to LC 50 µm optical Cable LC style to LC style (optical)
038-003-775 SFP+ to SFP+ 1M Active 8G/10G Cable SFP to SFP
038-003-777 SFP+ to SFP+ 3M Active 8G/10G Cable SFP to SFP
038-003-779 SFP+ to SFP+ 5M Active 8G/10G Cable SFP to SFP
038-003-810 2 Meter SPE to DAE cable Mini-SAS HD to Mini-SAS
038-003-813 5 Meter SPE to DAE cable Mini-SAS HD to Mini-SAS
038-003-818 10 Meter SPE to DAE cable Mini-SAS HD to Mini-SAS

Table 28. Parts List: Enclosure Power Cords

Part Number Description Use
038-004-002 C13 to C14, 24 inches All DPE, DAE-15, DAE-25
038-004-022 C13 to C14, 24 inches (Gray) All DPE, DAE-15, DAE-25
038-004-042 C13 to C14, 1 meter Control Station
038-004-010 C13 to C14, 1 meter (Gray) Control Station
071-000-522 USB-style power adapter Console
038-003-401 C13 Power Cord with JISC 8303 plug Japan
038-003-402 C13 Power Cord with GB1002 plug China
038-003-403 C13 Power Cord with CEI 23-16 plug Italy
038-003-404 C13 Power Cord with SEV1011 plug Switzerland
038-003-407 C13 Power Cord with KSC8305 plug Korea
038-003-421 C13 to pigtails for DC power, 3.5 meter DC power source
038-003-426 C13 Power Cord with NEMA 5-15P plug U.S. / Canada, + Others
038-003-427 C13 Power Cord with BSI 1363 plug UK, Ireland, + Others
038-003-428 C13 Power Cord with CEE7/7 plug Inter-Europe, + Others
038-003-429 C13 Power Cord with SAA/3 plug Australia, New Zealand
038-003-453 C13 Power Cord with IRAM 2073 plug Argentina
038-003-454 C13 Power Cord with Afsnit 107-2-D1 plug Denmark
038-003-460 C13 Power Cord with CNS 690 plug Taiwan
038-003-586 C13 Power Cord with SI-32 plug Israel
038-003-587 C13 Power Cord with BS546 plug South Africa
038-003-618 C13 Power Cord with IN6SA3 plug India
038-003-904 C13 Power Cord with NBR14136 plug Brazil

EMC² Global Services Product Management

Table 29. Parts List: Rack Power Cords

Part Number Description
038-003-438 L6-30P North America and Japan, type SO, 3X10 AWG,15 feet
038-003-439 IP-66 Australia type, 3 X 4.00MM2, 15 feet
038-003-440 IEC-309-332P6W International 3X4MM2 gauge, 15 feet
038-003-441 Russellstoll 3750DP to L6-30R type-SO 3X10 AWG, 15 feet
038-003-479 Single Phase, North America, 21 feet
038-003-480 Single Phase, Australia, 21 feet
038-003-481 Single Phase, IEC, Pin & Sleeve, 21 feet
038-003-482 Single Phase with Russellstoll 3750DP, 21 feet

Table 30. Parts List: Bezel

Part Number Description Logo or label
100-565-126 3U Field Bezel “VNX7600”
100-565-125 3U Field Bezel “VNX5800”
100-565-124 3U Field Bezel “VNX5600”
100-565-123 3U Field Bezel “VNX5400”
100-565-154 3U BEZEL FOR VNX5200 “VNX5200”
100-565-144 4U Field Bezel “VNX8000”
100-564-232 3U BEZEL FOR VNX-F5000 VNX-F5000
100-564-233 3U BEZEL FOR VNX-F7000 VNX-F7000
100-565-099-00 Console Bezel

10.0 Installation and System Registration Strategy

All VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000, VNX-F5000, VNX-F7000, VNX5200 DC,
VNX5400 DC and VNX5600 DC are customer-installable using the tools that ship with the product.
SolVe Desktop, formerly VNX Procedure Generator (VNX PG), supports VNX2 models and is located at
https://download.emc.com/downloads/DL45468_SolVe_Desktop.exe
This link works with IE9 (or above), Google Chrome or Firefox OR go to https://support.emc.com > Search for
SolVe Desktop.

10.1 EMC Installation Services

EMC offers installation service as a purchased line item. That is, installation is not included with the purchase of a
VNX product and is not included with the purchase of a maintenance contract. When a customer hires EMC or a
partner to install a VNX, it is also EMC’s or the partner’s responsibility to register the VNX. Registration is
accomplished using USM for system registration, which is the same tool a customer would use for submitting the
output file to the Installed Base Group.

10.2 EMC Implementation Services

EMC also offers implementation services. It is the responsibility of the assigned Project Manager to coordinate the
efforts of the installer performing the installation and the Implementation Specialist performing the implementation.
Each customer situation is unique and it is the responsibility of the local team to best determine specific tasks to be
accomplished by each organization. The next section, Installation Tasks, describes the typical installation tasks
performed. Everything else is performed by the Implementation Specialist.

EMC² Global Services Product Management

10.3 Installation Tasks

VNX installation is only provided by EMC when customers purchase an installation service.

Table 31. Installation by Tasks by Product

Installation Task Description VNX VNX VNX
Block File & Unified Gateway
EMC 40U rack installation with components already installed or Yes
Yes Yes
mounting of –FD product in a customer-supplied rack
Internal cabling and system power up Yes Yes Yes
Cabling between the Data Movers and the Storage Processors. Yes
N/A Yes
Uses the NAS auto configuration process to configure zoning.
Cabling Data Movers to public LAN N/A Yes Yes
rd
Cabling the Storage Processors to 3 party servers No No N/A
Yes Yes Yes
Installation of VNX OE system software Note 1 Note 1

No No N/A
Upgrade of VNX OE for Block software immediately after Installation Note 2 Note 2

No No N/A
Upgrade of VNXOE for File software immediately after Installation Note 2 Note 2 Note 3

Verification that the NS unit is operating properly Yes Yes Yes

Creation of a single 4+1 R5 RAID Group and 5 Control LUNs Yes Yes Yes
Set up and verification of the call-home functionality. Yes Yes Yes
Register the system using USM Yes Yes Yes
Notes
1
VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000, VNX-F5000, VNX-F7000 and VNX-CA ship
with VNX OE software pre-loaded in the factory.
2
A VNX OE upgrade is NOT part of an installation and is NOT part of the VNX warranty. A software maintenance
contract is required for a software upgrade. Both VNX OE for Block and VNX OE for File may be upgraded by
customers after the product is installed and the system is registered in the Installed Base.
3
The gateway product is installed with the latest software version. Therefore, an upgrade at time of installation is
unnecessary. Customers can upgrade the VNX OE for File software.

10.4 Implementation
EMC Professional Services (PS) offers implementation services for all VNX products. When purchased, the assigned
Project Manager will coordinate the installation and the implementation by the Implementation Specialist.
Each customer situation is unique, and it is the responsibility of the local team to best determine specific tasks to be
accomplished by each organization.

EMC² Global Services Product Management

10.5 Professional Services Offerings

EMC Professional Services has created a number of offerings to support the planning, deployment and operation of
VNX products.
The Accelerate Portfolio Services offer the ability to dramatically simplify the services component of a new VNX
system by packaging together the services needed to implement the VNX storage system or a software suite. This
simplification reduces any perceived complexity of associated services. Packaged services are identified as model
codes beginning with PS-PKG.
While EMC Accelerate services simplify the services component to deploy new VNX storage systems, there may be
instances in which the packaged services do not meet the customers’ needs. The Unified Storage Framework has been
put in place and can be used as a complement to EMC Accelerate, or even as an a la carte services alternative to
Accelerate. The Unified Service Framework supports upgrades to existing VNX storage systems to add capacity,
additional components or features and functionality.
These offerings provide customers with a framework to incorporate modular components that can be modified to fit
their unique system requirements. EMC offers custom Professional Services for engagements that are outside the
scope of the Unified Services Framework.

10.6 New VNX Storage System Deployments

EMC Accelerate Deployment Services provide the basic installation and implementation required to architect, design
and deploy a new VNX storage system. Unified Deployment Services cover configuration for Unified VNX (block &
file) storage systems or VNX File only storage systems. Block Deployment Services should be sold for VNX Block
only storage systems. The “Enhanced” versions of these services also include deploying VNX Monitoring and
Reporting software and EMC Virtual Storage Integrator (VSI) for virtualized VMware environments.

Table 32. Accelerate Deployment Services Model Numbers

EMC Accelerate Deployment Services
Model Name
PS-PKG-MRUDE EMC Accelerate - VNX Enhanced Unified Deployment
PS-PKG-MRUD EMC Accelerate - VNX Unified Deployment
PS-PKG-MRBDE EMC Accelerate - VNX Enhanced Block Deployment
PS-PKG-LEBD EMC Accelerate - VNX Block Deployment
Adder Services for Deployment
Model Name
PS-BAS-ADDAE EMC Unified QuickStart: DAE Module (adds two DAEs)
PS-BAS-ADBKSM Unified QuickStart: Small Block Module (adds 4 hosts)
PS-BAS-ADBKLG Unified QuickStart: Large Block Module (adds 10 hosts)
PS-BAS-ADFSSM Unified QuickStart: Small Filesystem Module (adds 5 fs)
PS-BAS-ADFSLG Unified QuickStart: Large Filesystem Module (adds 25 fs)

EMC² Global Services Product Management

10.7 VNX Software Deployments

EMC offers Accelerate Deployment Services that align with the VNX Software Suites for both Block and Unified
VNX storage systems. These services can be sold in conjunction with a new VNX Deployment Service or later as an
upgrade with the addition of the PS-BAS-UPBASE: Unified Software Upgrade Service.

Table 33. Accelerate Software Suite Deployment Services Model Numbers

Accelerate Deployment Software Suite Services
Model Name
PS-PKG-IMMGTU EMC Accelerate - Unisphere Management Deployment

Deploys Unisphere Central, Unisphere Service Manager (USM), Analyzer and Quality of Service Manager for all VNX
PS-PKG-IMFSU EMC Accelerate - VNX FAST Deployment
Deploys FAST VP and FAST Cache for VNX Unified (Block & File)
PS-PKG-IMFSB EMC Accelerate - VNX Block FAST deployment
Deploys FAST VP and FAST Cache for VNX Block
PS-PKG-IMLPU EMC Accelerate - VNX Local Protection deployment
Deploys VNX SnapShots/SnapView and VNX SnapSure for VNX Unified (Block & File)
PS-PKG-IMLPB EMC Accelerate - VNX Block Local Protection deployment
Deploys VNX SnapShots/SnapView for VNX Block
PS-PKG-IMRPU EMC Accelerate - VNX Remote Protection deployment
Deploys Replicator and MirrorView for VNX Unified (Block & File)
PS-PKG-IMRPB EMC Accelerate - VNX Block Remote Protection deployment
Deploys VNX MirrorView for VNX Block
PS-BAS-ESA EMC QuickStart: Storage Analytics Module
Deploys EMC Storage Analytics for all VNX
PS-PKG-IMSCU EMC Accelerate - VNX Security & Compliance deployment

Deploys VNX Common Event Enabler (CEE) and File Level Retention (FLR) for VNX Unified (Block & File) or VNX File
PS-BAS-ADMONR Installation for VNX Monitoring and Reporting QuickStart
Deploys VNX Monitoring and Reporting for all VNX
PS-BAS-UPBASE Unified Software Upgrade QuickStart

For software upgrades after initial VNX deployment sell the Accelerate Deployment Software Suite Service + PS-BAS-UPBASE

EMC² Global Services Product Management

10.8 Data Migration Services Framework

Professional Services (PS) offers Data Migration services to assist customers migrating data from third-party storage,
out-of-family EMC storage systems and in-family storage systems to a VNX storage system. The EMC Data
Migration Services Framework uses fixed module services providing flexibility and scalability to cover all or any
phases of data migration for both block & file data using a variety of tools and technologies. The Architecture and
Design services deliver a complete data migration plan using best practices. The option to include a test
implementation ensures a customer can then take the EMC delivered architecture and design and successfully do their
own Data Migration. The Data Migration Implementation services offer customers the option to have EMC to do
some or all of the data migration.

Table 34. Data Migration Services Framework

EMSD Midrange Data Migration Services for Block
Model Name
PS-PKG-DMBDE EMC Accelerate: Data Migration Architecture, Design, and Test Implementation for Block
Package combines PS-BAS-DMBDB & PS-BAS-DMEQS
PS-BAS-DMBDB EMC Data Migration for Block: Architecture and Design
This base service provides Data Migration Architecture & Design for 10 hosts
PS-BAS-DMBDA EMC Data Migration for Block: Architecture and Design Add-On
This is an Adder service that requires either PS-PKG-DMBDE or PS-BAS-DMBDB. Adds an additional 10 hosts to the
Data Migration Architecture & Design. Can be sold in multiples to increase scope.
PS-BAS-DMBEE EMC Data Migration for Block: Implementation
This is an Adder service that requires either PS-PKG-DMBDE or PS-BAS-DMBDB. Adds a Data Migration event to
migrate 10 hosts. Can be sold in multiples to increase scope.
EMSD Midrange Data Migration Services for File
Model Name
PS-PKG-DMFDE EMC Accelerate: Data Migration Architecture, Design, and Test Implementation for File
Package combines PS-BAS-DMFDB & PS-BAS-DMEQS
PS-BAS-DMFDB EMC Data Migration for File: Architecture and Design
This base service provides Data Migration Architecture & Design for 10 file systems
PS-BAS-DMFDA EMC Data Migration for File: Architecture and Design Add-On
This is an Adder service that requires either PS-PKG-DMFDE or PS-BAS-DMFDB. Adds an additional 10 file systems
to the Data Migration Architecture & Design. Can be sold in multiples to increase scope.
PS-BAS-DMFEE EMC Data Migration for File: Implementation
This is an Adder service that requires either PS-PKG-DMFDE or PS-BAS-DMFDB. Adds a Data Migration event to
migrate 10 file systems. Can be sold in multiples to increase scope.
EMSD Midrange Data Migration Services for Block or File
PS-BAS-DMEQS EMC Data Migration Test Implementation
Provides a test data migration using the technology identified in the EMC Data Migration Architect & Design plan
PS-CUS-USD EMC Custom Data Migration for USD

EMC² Global Services Product Management

10.9 VNX Health Check Services

Professional Services (PS) offers technical Health Check Services for VNX Unified (Block & File) storage systems
and VNX Block Storage Systems. The service provides a review of interoperability, storage system configuration and
utilization. Validates the customer’s environment against EMC Proven™ recommended practices for VNX storage
systems to identify any potential array based performance problems or interoperability issues. Health Check Services
can be purchased as a single instance on an as needed basis or as a quarterly subscription.

Table 35. Health Check Services Model Numbers

Model Name
PS-BAS-HCBET Health Check for Block - Basic
PS-BAS-HCBST Unified Health Check for Block - Quarterly Subscription
PS-BAS-HCUET Unified Health Check for Unified/File (Basic)
PS-BAS-HCUST Unified Health Check for Unified/File (Quarterly Subscription)
PS-CUS-USD Unified Health Check Custom

10.10 Additional Resource Services

Four hour block of time can be purchased per resource to augment a project that is short on hours. Resource blocks of
time include travel.

Table 36. Resource Block of Time Services Model Numbers

Model Name
PS-BAS-SAUSD EMC Solutions Architect (SA) 4 Hours for USD
PS-BAS-IDSUSD EMC Implementation Delivery Specialist (IDS) 4 Hours for USD
PS-BAS-CSEUSD EMC Customer Service Engineer (CSE) 4 Hours for USD
PS-BAS-PMUSD EMC Project Manager (PM) 4 Hours for USD

10.11 Hardware Upgrade Services

Hardware upgrade services install additional hardware in the field to an existing VNX storage system.

Table 37. Hardware Upgrade Services

Model Name
PS-BAS-UPDAEB Unified Implementation for Standard DAE/Disk Upgrade QuickStart
Use this service as the base to add (1) DAE to an existing VNX
PS-BAS-UPDAE Unified QuickStart: Standard DAE/Disk Upgrade (base service)

This is an Adder service for PS-BAS-UPDAEB to increase the scope by (1) DAE. Can be sold in multiples
PS-BAS-UPCS Unified Control Station Upgrade
PS-BAS-UPDM Unified Data Mover Upgrade
PS-BAS-IOCARD Installation for I/O Modules QuickStart (installs pair)

EMC² Global Services Product Management

10.12 Additional VNX Related Services

Additional VNX related services are available to cover a variety of engagement requirements.

Table 38. Additional Service Modules

VNX Installation Only Services
Model Name
PS-BAS-INVNX Unified Installation for VNX
Installation only for all VNX
PS-BAS-ADDAE EMC Unified QuickStart: DAE Module (adds two DAEs)
VNX File Services
Model Name
PS-BAS-IMFILE Unified File Implementation QuickStart
The VNX storage systems must already be installed or sell PS-BAS-INVNX. Service covers implementation only for
VNX Unified or VNX File includes 12 fs.
PS-BAS-ADFSSM Unified QuickStart: Small Filesystem Module
PS-BAS-ADFSLG Unified QuickStart: Large Filesystem Module
PS-BAS-ADREP Unified QuickStart: Replicator for File Module
PS-BAS-ADSNAP Unified QuickStart: SnapSure Module
PS-BAS-ADENT Unified QuickStart: Enterprise Module
PS-BAS-ADCEE Unified QuickStart: Event Enabler Module
VNX Block Services
Model Name
PS-BAS-ADBKSM Unified QuickStart: Small Block Module (adds 4 hosts)
PS-BAS-ADBKLG Unified QuickStart: Large Block Module (adds 10 hosts)
Additional Software Services
Model Name
PS-BAS-RPUNI RecoverPoint Implementation for Unified QuickStart
PS-BAS-IMAPSY Unified Implementation for AppSync QuickStart
PS-BAS-ERM Implementation for Replication Manager QuickStart
PS-BAS-DPA Implementation for Data Protection Advisor QuickStart
Data Erasure
Model Name
PS- BAS-VNXDE Data Erasure for VNX

More information is available on www.emc.com. Search “TS Kits”, filter by VNX/VNXe Family.

EMC² Global Services Product Management

11.0 Training
All EMC technical training is available through the EMC Education Services web site: http://education.emc.com
For a complete detailed list of VNX courses, visit the Next-Generation VNX Launch page:
\\sabwebdev10\NPR\landing\Next Generation VNX\index.htm

VNX OE for Block 5.33.8 and File 8.1.8 Release Hardware Technical Differences: This course provides an
overview of the VNX2 Block-to-Unified (BTU) upgrade, the Data-in-Place (DIP) in-family conversion, and the 4Port
16Gb/s Fiber Channel I/O Module.
Target Audience: This course presents information for all audiences, and is intended for those currently
knowledgeable of the VNX series platform that are responsible for the design, installation, configuration,
implementation, and/or troubleshooting.
Delivery Type: eLearning
Duration: One Hour
Registration: https://education.emc.com/index_login.htm?id=779630012

VNX OE for Block 5.33.8 and File 8.1.8 Release Software Technical Differences: This course provides an
overview of the new features enhancements, and functionality of the VNX OE for Block 5.33.8 and File 8.1.8 release.
The features include VNX2 Block-to-Unified upgrades, Data-in-Place conversions, and enhancements to file system
storage efficiency and resiliency (SavVol and thin file system space reclaim, Fixed-Block Deduplication for File, file
system Low Space handling), as well as manageability enhancements to SP IPv6 settings and non-disruptive vPort
configuration. New hardware in this release includes the 4 port, 16Gb Fibre Channel I/O Module. Serviceability
enhancements include automatic notification of new disk firmware and the new alert symptom code in CLM and
UDoctor.
Target Audience: This course presents information for all audiences, and is intended for those currently
knowledgeable of the VNX series platform that are responsible for the design, installation, configuration,
implementation, and/or troubleshooting.
Delivery Type: eLearning
Duration: One Hour
Registration: https://education.emc.com/index_login.htm?id=779633669

EMC² Global Services Product Management

VNX OE for Block 5.33.6 and File 8.1.6 Q1 2015 Release Technical Differences: This course provides an
overview of the new feature enhancements, and functionality of the VNX OE for Block 5.33.6 and File 8.1.6 Q1
2015 release. Enhancements include Split Log file system, VDM migration for disaster recovery (DR) preservation,
Block deduplication changes, and out of space hangling. New hardware in this release includes the 120-drive dense
DAE, 1.6TB Enterprise Multi-Level Cell (eMLC) drives, and the 100-240VAC 1100W Power Supply. Serviceability
enhancements include Health Check Phase 2, changes to the customer contact information, and the storage system
discovery using the CIM_Chassis class in SMI-S.
Target Audience: This course presents information for all audiences, and is intended for those currently
knowledgeable of the VNX series platform who are responsible for the design, installation, configuration,
implementation, and/or troubleshooting.
Delivery Type: eLearning
Duration: 75 Minutes
Registration: https://education.emc.com/index_login.htm?id=758583977

VNX-F5000 and VNX-F7000 Q4 2014 Release Technical Differences: This course provides an overview of the
features, enhancements, and functionality of the VNX-F5000 and VNX-F7000 Q4 2014 Release Technical
Differences. The features include 120 drive dense DAE support, 2.5-inch MLC 1.6TB drive support, and capacity
upgrades.
Target Audience: This course presents information for all audiences, and is intended for those currently
knowledgeable of the VNX series platform who are responsible for the design, installation, configuration,
implementation, and/or troubleshooting.
Delivery Type: eLearning
Duration: One Hour
Registration: https://education.emc.com/index_login.htm?id=746830379

VNX OE for Block 5.33.x and File 8.1.x Q3 2014 Release Technical Differences: This course provides an
overview of the features and enhancements included in the VNX OE for Block 5.33.x and File 8.1.x Q3 2014 release.
These features include controller based Data-At-Rest Encryption (D@RE), updated VNX-F model support, NEBS
(DC) compliant hardware, and serviceability improvements for UDoctor and ESRS on the Storage Processors for
Block-only systems. Additional enhancements for migration services and tools, VNX-CA, iSCSI port limits, and one
button shutdown are also described.
Target Audience: This course presents information for all audiences currently knowledgeable of the VNX series
platform who are responsible for design, installation, configuration, implementation, and/or troubleshooting.
Delivery Type: eLearning
Duration:One Hour 45 Minutes
Registration: https://education.emc.com/index_login.htm?id=726537686

EMC² Global Services Product Management

VNX OE for Block 5.33 and File 8.1.2 Q1 2014 Release Technical Differences Recorded Knowledge Transfer:
This session, sponsored by USD Engineering will provide an overview of the new enhancements, features and
functionality in VNX OE for Block 5.33 and File 8.1.2 Q1 2014 Release.
Target Audience: This session is intended for Global Services Professionals and EMC Partners who install,
implement or support VNX OE for Block 5.33 and File 8.1.2 Q1 2014 Release.
Delivery Type: eLearning
Duration: 25 Minutes
Registration: https://education.emc.com/index_login.htm?id=711401363

VNX OE for Block 5.33 and OE for File 8.1 SP2 Technical Differences: This course is designed to provide
comprehensive technical knowledge about the enhancements for OE for Block 5.33 and OE for File 8.1 hardware
components. The learner will be introduced to the VNX5200 platform along with an all flash configuration option for
the VNX-F system. Additionally, the VNX-CA is presented and configuration details are included. Other features
such as support for 4TB drives and VSPEX will also be discussed.
Target Audience: This training is intended for those who are responsible for designing, installing, configuring,
implementing, and /or troubleshooting the VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, and VNX8000.
Delivery Type: eLearning
Duration: 45 Minutes
Registration: https://education.emc.com/index_login.htm?id=694443854

Next-Generation VNX Hardware Overview: This course focuses on the VNX5400, VNX5600, VNX5800,
VNX7600, and VNX8000 hardware architectures that comprise the Next-Generation VNX series. This course will
enable you to differentiate between the Next-Generation VNX Unified, File, and Block systems as well identify their
hardware components.
Target Audience: This course is intended for those who are responsible for designing, installing, configuring,
implementing, and/or troubleshooting the Next-Generation VNX.
Delivery Type: eLearning
Duration: 30 minutes
Registration: https://education.emc.com/index_login.htm?id=689616614

Next-Generation VNX Software Overview: This course focuses on the Next-Generation VNX Operating
Environment (OE) for File v8.1 and Block R5.33 software features. These features include Multi Core Cache (MCC)
and Multi Core RAID (MCR) which leverage multicore processor technology providing Active/Active LUN access
and improvements in FAST VP and FAST Cache. Other features include File Migrations using VDM, Fixed-Block
Deduplication, and support for SMB3 with Windows Server 2012.
Target Audience: This course is intended for those with knowledge of the VNX series who are responsible for the
installation, implementation, configuration, management, and/or support of the Next-Generation VNX OE.
Delivery Type: eLearning
Duration: One hour 45 minutes
Registration: https://education.emc.com/index_login.htm?id=689623928

EMC² Global Services Product Management

Next-Generation VNX Installation: This course focuses on the installation of the Next-Generation VNX. Topics
covered in the course include installation preparation, hardware differences from the current VNX, management port
changes, and cabling changes. Completion of this course will enable you to successfully install a Next-Generation
VNX system and additional language packs.
Target Audience: This course is for those currently experienced with the VNX series, and who are responsible for
the installation of the Next-Generation VNX.
Delivery Type: eLearning
Duration: 45 minutes
Registration: https://education.emc.com/index_login.htm?id=689631242
Next-Generation VNX Implementing Windows 2012 Features: This course focuses on the Next-Generation VNX
implementation and integration with the Windows Server 2012 features. The supported Windows Server 2012
features include Server Message Block (SMB) 3.0, Continuous Availability (CA), N_Port ID Virtualization (NPIV),
and SMI-S File enhancements.
Target Audience: This course is for those who are involved in the implementation, management, and supporting of
the Next-Generation VNX and Multi-Core Optimization (MCx) Operating Environment (OE).
Delivery Type: eLearning
Duration: 45 Minutes
Registration: https://education.emc.com/index_login.htm?id=689634899

Next-Generation VNX Maintenance: This course demonstrates the processes for Field Replaceable Units (FRUs)
and Customer Replaceable Units (CRUs) of the Next-Generation VNX. This course will enable you to successfully
replace the hardware components as well as perform a one-button planned power down for a Next-Generation VNX.
Target Audience: This course demonstrates the processes for Field Replaceable Units (FRUs) and Customer
Replaceable Units (CRUs) of the Next-Generation VNX. This course will enable you to successfully replace the
hardware components as well as perform a one-button planned power down for a Next-Generation VNX.
Delivery Type: eLearning
Duration: One hour 39 minutes
Registration: https://education.emc.com/index_login.htm?id=689638556

EMC² Global Services Product Management

Next-Generation VNX Performing a VDM Migration: This course demonstrates how to use Virtual Data Movers
(VDM) to migrate your NAS data from a legacy NAS system to the Next-Generation VNX. This course also includes
planning considerations required to successfully perform a migration. It covers both the File Migration GUI tool and
CLI processes for performing a VDM migration.
The VDM Migration feature will be available as a “controlled release.” This means that initially it will only be
available through a professional services engagement. Partners have the ability to sell-through EMC Services to their
end customers (delivered by EMC).
Target Audience: This course is for those EMC personnel who are involved in planning and/or performing a File
migration using VDMs to migrate data to the Next-Generation VNX.
Delivery Type: eLearning
Duration: One hour
Registration: https://education.emc.com/index_login.htm?id=689645870

In addition to the registration links listed above, these courses will be available from the Technical Training for New
Product Launches web site within five business days post GA: http://edu.corp.emc.com/gs/programs/npl.aspx

11.1 VNX Series Technical Skills Profile

EMC Education Services provides a wide variety of courses covering VNX and related technology.
For more information, navigate to the following location: From EMC Online Support: Services > Training and
Certification > EMC Education, Training, and Certification

11.2 Global Technical Training

Global Services Training Course descriptions and learning paths are found at:
 CSE (Customer Services Engineer): https://edu.corp.emc.com/gs/widgets_template1.aspx
 EMCIE (Implementation Engineers): https://edu.corp.emc.com/gs/widgets_template1.aspx

11.3 Customer Training

Customer training information can be found at: VNX Solutions Training and Certification

12.0 Warranty and Post Warranty Support

VNX products come with a three-year hardware warranty. The hardware warranty provides the same level of service
as Enhanced Hardware Maintenance. Customers also have the option to upgrade the hardware warranty by
purchasing a Premium hardware warranty upgrade. At the end of the hardware warranty customers can purchase
either Enhanced or Premium maintenance (Basic is not available).

12.1 Enhanced Support Option

The Enhanced Support Option is a combination of customer maintenance and EMC or ASP maintenance.
Remote support is 7x24. On-site support, when deemed necessary by EMC, is provided on a next business day 5x9
schedule. Customers and EMC share part replacement responsibilities, where customers are required to replace
customer replaceable units (CRUs), and EMC or ASPs are responsible for field replaceable units (FRUs).
CRU parts delivery is on a next business day schedule. Customers may receive the same level of coverage as is
provided under the warranty by the purchase of an Enhanced Maintenance contract.

EMC² Global Services Product Management

12.2 Premium Support Option

The Premium Support Option is characterized by all maintenance activity being accomplished by EMC or an
authorized service provider. Remote support is 7x24. If on-site activity is required, it is provided the same day, four-
hour response objective (within normal service radius). All part replacements are done by EMC or an ASP.
However, customers may choose to replace CRUs at their discretion. Customers who wish to receive this higher level
of coverage during the warranty may purchase a Premium warranty upgrade. After the warranty they would purchase
a Premium Maintenance Contract.

12.3 Software Warranty

The VNX OE software warranty is a 90-day media defect software kit replacement. Customers are strongly
encouraged to purchase a three year software maintenance contract when they purchase the VNX product. Software
maintenance includes software upgrades. Customer may choose either Enhanced or Premium Software maintenance.

12.4 Support Categories

Table 39. VNX Support Categories

MODEL DESCRIPTION
M-ENHHW-001 ENHANCED HARDWARE SUPPORT – Begins after the warranty ends.
M-PREHW-001 PREMIUM HARDWARE SUPPORT – Begins after the warranty ends.
WU-PREHW-001 PREMIUM HARDWARE SUPPORT – Upgrade the warranty from Enhanced coverage to Premium.
M-ENHSW-011 ENHANCED SOFTWARE SUPPORT – Begins upon installation.
M-PRESW-011 PREMIUM SOFTWARE SUPPORT – Begins upon installation.
Product Warranty, Maintenance, and Use Rights Information: http://www.emc.com/support/emc-product-warranty-
maintenance-use-rights.htm

Table 40. Product Warranty Options

Post Warranty Customer Services
Warranty Warranty Uplift Option (2)
Contract (3)
Product Name
Service
Term Service Level Service Level
Level
VNX5200 Enhanced
VNX5400
VNX5600
VNX5800
VNX7600 Three
VNX8000 Enhanced Premium
years
VNX VG10
VNX VG50

Premium
VNX-F5000 Enhanced
Limited (1) One year Enhanced, Premium
VNX-F7000 Premium
Note 1: Limited is offered as Warranty only. Currently applies to appliances, such as Isilon, Data Domain &
Greenplum DCA products.
Note 2: Warranty uplift option is co-terminus with base warranty.
Note 3: Post Warranty Maintenance: Standard Term duration is one year, but can be purchased for multiple years.

EMC² Global Services Product Management

13.0 Partner Strategy (Velocity)

The VNX products are included as part of EMC’s Velocity family of partner programs, including: Customer
Services, Professional Services, and Solutions Alliances. This program framework allows qualified partners to
engage in a services relationship with EMC that aligns with their own capabilities, business objectives, and program
investment. Additionally, the flexibility enables Velocity partners to offer their customers the industry’s finest and
most complete information infrastructure solutions.
Support Partners: S Partners own the maintenance contract for the EMC VNX products they sell. They provide
field maintenance and logistics with EMC-provided Level 3 support as needed. S Partners have access to EMC tools,
processes, and methodologies, and can leverage the EMC Velocity brand with their customers.
Service-Managed Partners (SM Partners): SM Partners hold maintenance and warranty contractual relationships
with customers. They accept initial service calls, triage issues, and open a service case with EMC when necessary.
From there, EMC supplies the service. This partnership level provides a flexible option for SM Partners who want to
expand their services and offer complete information infrastructure solutions.
Non-Servicing Value Added Resellers (NS VARs): NS VARs work with EMC Customer Service to promote and
resell EMC branded maintenance services enabling NS VARs to sell a complete storage solution without making a
large service infrastructure investment. For details, see the Velocity Program on Powerlink. From Powerlink
(http://powerlink.emc.com), select Partners > Partner Programs > select from the available Velocity links.
Authorized Service Providers Partner Strategy (ASP): In addition to the Velocity program, selected partners have
been engaged as Authorized Service Providers (ASP). ASPs provide direct field support for the VNX Series of
products. Details and reference ASP documentation are available on the EMC Services Partner web site. Go to
Powerlink (http://powerlink.emc.com) > from the Navigator drop-down select EMC Services Partner Web > select
“VNX.” These partners can install VNX systems and upgrade the VNX OE software along with performing B-F and
FCO activities.
Velocity Services Implement (VSI): A VSI partner is a partner who sells, installs, and implements a product such as
a VNX. The end user warranty is with EMC. EMC provides all additional services. These partners could update the
VNX OE during the installation.
Velocity Services Manage (VSM): Partners who sell, install, implement, and take first call (L1). Calls are then
passed to EMC for resolution. All upgrade, Break-fix and FCO onsite activity is performed by EMC.
Velocity Services Support (VSS): Partners who sell, install, implement, and fully support of their customer base.
This is the same as the S Partners, but are part of the Velocity program.

Published August 2015
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular
purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license.
EMC, EMC2, and the EMC logo are registered trademarks of EMC Corporation in the United States and other countries. All other
trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product
line, go to EMC Online Support.

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