Scribd
Upload
32 views

New Microsoft Excel Worksheet

The document contains a collection of support requests from various users experiencing issues in SAP. The issues include being unable to process payments, release purchase orders, view scanned documents, and print stationery orders. IT has attempted various troubleshooting steps like clearing caches and cookies but the issues remain. The requests are assigned to the appropriate support teams to investigate further.

Uploaded by

avanthi.sur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
32 views

New Microsoft Excel Worksheet

The document contains a collection of support requests from various users experiencing issues in SAP. The issues include being unable to process payments, release purchase orders, view scanned documents, and print stationery orders. IT has attempted various troubleshooting steps like clearing caches and cookies but the issues remain. The requests are assigned to the appropriate support teams to investigate further.

Uploaded by

avanthi.sur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 8

Short description

unable to process payments


in SAP

RAISE_EXCEPTION Dumps in
EC1
Self Service ERP :Service
acceptance
Self Service ERP :Goods
Receipt
SAP Supply - User cannot
release PO

Self Service ERP :Purchase


Requisition
Issues with printing in SAP.

User having issues with


purchase order with multiple
items

Self Service ERP :Goods


Receipt
Description
Issue/Error:
Unable to process SES approvals
Payments do not disappear from screen, see error in second attachment
==============
Troubleshooting:
Attempted to clear cookies and cache
Issue still occurring
==============
User ID: hambs9
Contact Number: 747692271
Location: Cannington
Shift Pattern/Best time to contact: day
Asset ID: cann00178

Team, We see dumps RAISE_EXCEPTION generated in EC1 system with robot user ROBOPRPO. Could you please check.

service entry sheets for PO 4541762658 are not displaying in my workflow inbox despite recieving a reminder today, please in

Duplicate GR & IR in Mar2019. User can't reverse GR due to deficit of SL unrestricted use.

User cannot release PO


Please assist

When ordering stationery from Winc in the eCat, pictures of the products are not being displayed
Issue:
User recently shifted from Appin East to West.
Goods Movement Slip and Sticky labels are not being able to print.
PGI Process is now also unusable, not displaying information and unable to swap between Goods receipts which is hindering w
==========
Troubleshooting:
User noted they had an emails from Bertus showing what to change - User attempted to but called through to IT support for a
SD attempted to make the changes marked by Bertus and also mirrored co-workers parameters but these wouldn't stick. (Two
SD attempted again making sure the parameters stuck but still couldn't get the items to print.
Ash was looking into this yesterday as both Steven's were heading home for the day and have asked if he is able to come out t

If this is not possible please assign to the SAP Basis/Access team for further assistance.

==========

Alternative Contact Number: N/A


Location: Appin West
Shift Pattern/Best time to contact: 7 - 2:30pm
Email Address: [email protected]
ComputerName/Asset ID: AH834325

ISSUE: User having issues with purchase order with multiple items orders purchase requisition
=================
TROUBLESHOOTING:
SDA remoted into AH834613
User is unable to create purchase orders in certain cases,
User seems to believe that this correlates with having multiple items in the order, but also not every time
User noted that specifically orders with 5 or more items do not create a purchase order, though still require a purchase requis

SDA reset browser


SDA cleared cache

SDA assigning to ENT-ERP-INT-BASIS-INFRASTRUCTURE


=================

ALT NUMBER:
LOCATION: Illawarra Coal - Appin
SHIFT PATTERN/BEST CONTACT TIME:
EMAIL: [email protected]
ASSET ID: AH834613

Unable to veiw scanned doccuments in Change Purchase Order screen.


Configuration item Priority Created Resolved
Core Supply (MM) 3 - Moderate 01-06-2020 15:16:32 02-06-2020 14:29:48

Core Supply (MM) 3 - Moderate 13-05-2020 14:12:11 15-05-2020 16:13:21

Core Supply (MM) 3 - Moderate 07-04-2020 21:44:53 15-04-2020 13:31:17

Core Supply (MM) 3 - Moderate 18-02-2020 16:41:14 18-02-2020 17:00:24

Core Supply (MM) 3 - Moderate 17-02-2020 13:29:55 18-02-2020 20:12:17

Core Supply (MM) 3 - Moderate 11-02-2020 12:14:16 02-03-2020 12:36:19


Core Supply 3 - Moderate 31-01-2020 04:47:49 10-02-2020 20:04:14
Purchasing

Core Supply (MM) 3 - Moderate 02-01-2020 10:55:43 07-01-2020 19:18:37

Core Supply (MM) 3 - Moderate 20-12-2019 11:22:09 23-12-2019 12:09:35


Closed Contact type
19-06-2020 00:52:08 Phone

01-06-2020 00:51:29 Self-Service

15-04-2020 13:31:45 Self-Service

06-03-2020 00:53:03 Self-Service

06-03-2020 00:52:07 Phone

19-03-2020 00:51:21 Self-Service


27-02-2020 00:51:35 Phone

24-01-2020 00:51:39 Phone

09-01-2020 00:51:52 Self-Service

You might also like