INTERNSHIP REPORT

ON
GENERAL BANKING OF UNITED COMMERCIAL
BANK LIMITED (KAWRAN BAZAR BRANCH)

Submitted By:
Md. Tanvir Ahmed
ID # 201020160
Batch – 39th
Major – Finance
Program– B.B.A
School of Business

Department of Business Administration

Asian University of Bangladesh
Submission Date: December, 2018
 INTERNSHIP REPORT
ON
GENERAL BANKING OF UNITED COMMERCIAL
BANK LIMITED (KAWRAN BAZAR BRANCH)

This report is submitted for the requirements of the partial fulfillment of the
degree of Bachelor of Business Administration of Asian University of
Bangladesh

Submitted To:
Prof. Md. Ashraf Hossain
Dean
School of Business
Asian University of Bangladesh

Submitted By:
Md. Tanvir Ahmed
ID # 201020160
Batch – 39th
Major – Finance
Program– B.B.A
School of Business
Department of Business Administration
Asian University of Bangladesh
Submission Date: December, 2018
 Supervisors Certification
This is to certify that the internship on GENERAL BANKING OF UNITED
COMMERCIAL BANK LIMITED (KAWRAN BAZAR BRANCH)

Has been submitted for the award of the degree of Bachelor of Business Administration
(BBA) Major in Finance from Asian University of Bangladesh, carried out by Md.
Mohammad Zamal Uddin (UCBL), under my supervision.

To the best of my knowledge any pert of this report has not been submitted for any
degree, diploma any ware. He is allowed submit the report to the internship searing for
Colette evaluation.

I wish every success in life.

…………………………………
Abdus Salam
Professor
Department of Business Administration

ii
 Dedication
At first, I want to dedicate this assignment to Parents.

Then I want to say thanks to our honorable Teacher Abdus Salam (Professor in
Department of School of Business, Asian University of Bangladesh) for her appreciate
able guide fine to complete this assignment on accurate time.

I, Md. Tanvir Ahmed, the student of Bachelor of Business Administration BBA 39th batch
major in Finance .I would like to solemnly declare here that an internship report on
General Banking and Financial Performance of United Commercial Bank Ltd. has been
authentically prepared by me. While preparing this internship report, I didn’t breach any
copyright act intentionally. I am further declaring that, I did not submit this report
anywhere for awarding any degree, diploma or certificate.

Once again, I would like to say thanks.

………………………….
Md. Tanvir Ahmed
Program- BBA
Major- Finance
Department of Business Administration

iii
 Acceptance Letter

17 September 2014
Mian Quamrul Hasan Chowdhury
Senior Executive Vice President
United Commercial Bank Limited
Corporate Office.Rode-34, Gulshan Avenue,
Dhaka-1212

Subject : Acceptance of Internship.

Dear Sir,

We are pleased to inform you that our Management has decided to accept the Proposal
for internship for Md. Tanvir Ahmed, ID No: 201020160,Batch:39 th, student of Final
Semester, Department of Business Administration For his course at Asian University of
Bangladesh. Hewill complete his internship under the direct supervision of Md.
Mohammad Zamal Uddin of our organization.

His training timing will be from 10 am to 4 pm, days per week. Regularity is expected
from this intern during his United Commercial Bank Limited (Kawran Bazar Branch)
Months’ tenure at this Organization.

Thank you.
Yours faithfully,

………………………………………………
Md. Mohammad Zamal Uddin
Fast Vice President
United Commercial Bank Limited (KBZ)

iv
 Acknowledgement
At the very beginning, I would like to express my deepest gratitude to almighty God for
giving me the strength & the composure to complete the internship report. Words actually
will never be enough to express how grateful I am, but never the less I shall try my level
best to express my gratefulness toward some people. This internship report might never
have been completed without the necessary practical knowledge, assistance of many
books, articles, websites, and primary data. It enhanced my knowledge on overall
banking activities as well as banking business. Thanks to all those persons, who have
assisted me, providing me co-operation, books and articles? First I would like to express
my special gratitude to Abdus Salam, Faculty-BBA Program, Department of Business
Administration Asian University of Bangladesh (AUB), for his supervision, co-operation
and advices. I would like to thanks Samsul Alam Khan, H.OB-E.VP & Head of the
Branch of UCBL, Kawran Bazar branch, for all his cooperation. Despite his busy
schedule, he was always there to guide me whenever I needed help. His keen insight,
advice and suggestions have helped me to do my internship. His guidelines have enabled
me to complete the Internship, which is extremely important for preparing my report.

I would like to thank Md. Mohammad Zamal Uddin, AVP & Operation Manager of
UCBL, Kawran Bazar branch who gave me sufficient support during my work with
UCBL. Furthermore I also express my gratitude to the entire officer of Kawran Bazar
Branch for their kind cooperation. Without their help it would have been difficult for me
to do my internship and make a report.

Finally, thanks to all of our friends who inspired me directly and indirectly to make the
report elaborately.

v
 Preface
This report is prepared by University & bank info and this Report fulfills a want of doing
my BBA in Bank of studies, in Asian University of Bangladesh 24 Semester 2013. It
guides us to a better understanding towards our wisdom of way of life. It’s also gratifying
to learn that many people have realized the practical results in following the teaching of
the Abdus Salam.

I thank to our Friends and Bank employees, for Report of internship for us on “General
Banking & Financial Performance”. He guides us in every field and taught us Bank
Knowledge. We also look forward to have class with His and acquire His knowledge too,
and who was teach me Abdus Salam,

Good and Bad, I thank to my entire Teacher.

vi
 Executive Summary
United Commercial Bank is one of the largest Banks in Bangladesh. Day by day UCBL
has become a giant in the banking sector. United Commercial Bank has two main
divisions of operation-Corporate and General Banking. General banking deals with retail
banking services to customers. Banks perform this function in two ways-1 .taking
deposits from various areas in different forms.21ending that accumulated amount of
money to the potential investors in other different forms.

General Banking is the starting point of the entire bank operating. General Banking
department aids in taking deposits and simultaneously provides some ancillaries services.
It provides those customers who come frequently and those customers who come one
time in banking for enjoying ancillary services. In some general banking activities, there
is no relation between banker and customers who will take only one service form bank.
On the other hand, there are some customers with whom bank are doing its business
frequently. It is the department, which provides day-to-day services to the customers.
Every day it receives deposits from the customers and meets their demand for cash by
honoring cheques. It opens new accounts, demit funds, issue bank drafts and pay orders
etc. since bank in confined to provide the service everyday general banking is also known
as retail banking.

Under General Banking Division, I was working as an intern in the front desk. This
department mainly provides service by opening various deposit accounts, saving scheme
to customers for a wide variety of purposes. They are always on the run to search for new
customers.

This report is based on finding out their way to satisfy the consumer as well as how
UCBL is financially performing. My overall objective of UCBL financial statement
analysis is the examination of financial position and returns in relation to risk. This must
be done with a view to forecasting the firm's future prospective.

At the end part of the report I have stated some recommendations, which I hope will be
helpful for ban to recover all the weaknesses.

vii
 Table of Contents
SERIAL TOPICS PAGE NO.
NO.
0.1 Internship Report i
0.2 Certification ii
0.3 Dedication iii
0.4 acceptance Letter iv
0.5 acknowledgement v
0.6 Preface vi
0.7 Executive Summary vii

CHAPTER - 1 : INTRODUCTION (2-4)

1.1 Origin of the Study 3

1.2 Objectives of the Study 3
1.3 Methodology of the Study 3
1.4 Sources of Data & Information 4
1.5 Scope & Significance of the Study. 4
1.6 Limitations of the Study. 4

CHAPTER – 2: ORGANIZATIONAL OVERVIEW (5-11)

2.1 Historical Background of UCBL 5

2.2 Mission/Vision Statement of UCBL 5
2.3 Objectives of UCBL 5
2.4 Board of Directors 7
2.5 Management Team 8
 2.6 Organizational Hierarchy 9
2.7 Branches of UCBL 10
2.8 Corporate Office of UCBL 11

CHAPTER - 3 : GENERAL BANKING & TRADE FINANCE (12-28)

3.1 General Banking 13

3.1.1 Sections of General Banking Department 13
3.1.2 Functions of Account Opening Section 13
3.1.3 Functions of Deposit Section 16
3.1.4 Functions of Cash Section 17
3.1.5 Functions of Clearing Section 18
3.1.6 Functions of Remittance Section 19
3.1.7 Functions of Financial Control Section 20
3.2 Trade Finance 21
3.2.1 Sections of Trade Finance Department 22
3.2.2 Functions of Import Section 24
3.2.3 Functions of Export Section 24
3.2.4 Functions of Foreign Remittance Section 25

CHAPTER – 4 : CREDIT DEPARTMENT (26-31)

4.1 Credit 27
4.2 Functions of Credit Department 27
4.3 Types of Loans and Advances offered by UCBL 27
4.4 Different Credit Products offered by UCBL 28
CHAPTER – 5 : LOAN SANCTION, DISBURSEMENT & (32-43)
RECOVERY

5.1 Sanction, Disbursement & Recovery Procedure 33

5.2 Selection of Prospective Borrowers 33
5.3 CIB Report 34
5.4 Assessment of Security Offered 34
5.5 Assessment of Credit Risk 35
5.6 Preparing Credit Proposals 36
5.7 Sanction of Credit Proposals 37
5.8 Credit Follow-up, Monitoring & Supervision 38
5.9 Recovery Policy 39
5.10 Write-Off of Loans & Advances 40

CHAPTER – 6 : GENERAL DISCUSSION & FINDINGS (41-50)

6.1 HRM 42
6.2 Green Banking 43
6.3 SWOT Analysis 44
6.4 Financial Statement-2014 46
7.1 Conclusion 48
7.2 Recommendations 49
7.3 Bibliography 50