.

SUMMER INTERNSHIP TRAINING UNDERTAKEN

AT

“HDFC BANK LIMITED”

Submitted as Partial Fulfillment for

Degree of Bachelor of Business Administration to
Medi-caps University, Indore
(2021-2024)

SUBMITTED TO :- SUBMITTED BY
:-Dr. Pramod Verma Areeha Yadav
(Assistant Professor) MS21MS301057
Department Of Management Studies
and Commerce

1
 INDEX

NAME OF THE TOPICS PAGE NO.

Preface 3

Certificate by supervisor 4

Declaration 5

Acknowledgement 6

Introduction :- 1.1 Vision, mission &

Values
1.2 About the Ceo 7-15
1.3 Organisational Structure at HDFC at Dhar
Happy villa Branch
1.4 History
1.5 HDFC Bank Subsidiaries

Services offered by HDFC Bank

16-38

Objectives of internship 39

Practical Learnings from internship 40

41
Bibliography

2
 PREFACE

In today’s fastest growing world theoretical as well as practical knowledge both are very
important. Theoretical knowledge can be gained in educational institutions but for practical
knowledge training is required, training acquaints the employees in real situation of the work
and helps him/her in the faultless accomplishment of the work.

I have done internship in HDFC Bank Ltd. In Finance and it was a wonderful experience
that motivates me and guide me in every aspect of personal life as well as professional life.

My internship at HDFC Bank Ltd. was a great exposure to the corporate world also. After
going through my summer training, I had a first experience of how to work in a challenging
environment and how a bank as well as finance department functions. Every day I had learnt
something new from the organization.

I got to know how to fulfill tasks that are relevant to your desired career path and sharpening
the skills you already posses.

The internship report is based on 6 week internship program that I had successfully
completed in HDFC Bank Ltd. under the branch banking division as requirement of my BBA
program, Medicaps University

Indore.

3
CERTIFICATE BY SUPERVISOR

4
 DECLARATION

I do hereby declare that the internship report on “HDFC Bank” is a presentation of my

original work. Wherever contributions of others are involved, every effort is made to indicate
this clearly, with due reference to the literature, and acknowledgement of collaborative
research and discussions. The work was done under the guidance of Mr. Harsh Kushwaha,
Branch Manager of HDFC Bank :- branch DHAR.

Name : AREEHA YADAV

Programme : BBA (2021-2024)

Branch : Management

Section : A

5
 ACKNOWLEDGEMENT

The internship opportunity I had with HDFC Bank was a great chance for learning and
professional development. Therefore, I consider myself as a very lucky individual as I was
provided with an opportunity to be a part of it. I am also grateful for having a chance to meet
so many wonderful people and professionals who led me though this internship period.

Bearing in mind previous I am using this opportunity to express my deepest gratitude and
special thanks to the Branch Head of HDFC Bank who in spite of being extraordinarily busy
with his duties, took time out to hear, guide and keep me on the correct path and allowing me
to carry out my project at their esteemed organization and extending during the training.

I perceive as this opportunity as a big milestone in my career development. I will strive to use
gained skills and knowledge in the best possible way, and I will continue to work on their
improvement, in order to attain desired career objectives. Hope to continue cooperation with
all of you in the future,
Sincerely,

Name : Areeha yadav

6
7
1.1 HDFC Bank Limited (also known as HDFC) is an Indian banking and financial
services company headquartered in Mumbai. It is India's largest private sector bank by assets
and world's fourth largest bank by market capitalisation as of July 2023, following
its takeover of parent company HDFC. It is the second largest company by market
capitalisation of $172 billion on the Indian stock exchanges. It is also the sixteenth largest
employer in India with nearly 1.77 lakh employees.

VISION

To be India's most trusted and recommended

financial service provider.

MISSION

We want to create an environment of possibilities for our

customers and employees by implementing effective
business processes through commitment to quality,
responsiveness and resourcefulness.

8
 VALUES

Our ‘Employee Focus’ approach strives to create a happy environment for employees where

they develop an emotional commitment to the company and “go the extra mile” to leverage

organizational goals. ‘Customer Centricity’ puts our customers and their interests on priority

to make informed decisions for mitigating their needs. To act with ‘Integrity’ is to ensure that

employees are truthful, accountable and respect co-workers, stakeholders and our customers.

Fostering ‘Collaboration’ amongst our employees makes them the most productive at work.

‘Agility’ stirs in us ability to work quickly, seamlessly and cohesively. Our CSR endeavors

motivate us to serve the less fortunate with humility to create ‘Social Impact.’

9
1.2 ABOUT THE CEO :-

Sashidhar Jagdishan is the new Chief Executive

Officer (CEO) and managing director of the HDFC
Bank. The Reserve Bank of India on 4 August
approved the appointment of Sashidhar Jagdishan as
managing director and chief executive officer of
HDFC Bank for three years. Jagdishan replaced
India’s longest-serving CEO Aditya Puri. In 1996,
Sashidhar Jagdishan amalgamated with the private
lender, HDFC. He has been working in the bank from
past 24 years. Jagdishan took charge of HDFC Bank
on October 27, 2020.

10
ORGANISATIONAL STRUCTURE OF HDFC AT DHAR HAPPY
VILLA BRANCH

P.B Authorizor – Mrs.

Chetali Trivedi

Relationship Manager –
Mr. Shashidhar Jagdishan
Mr. Anshul Vijaywargiya
(Managing Director & CEO)
Assistant Branch Manager
for current A/c –
Mr. Arvind Vohra
(Country Head of Retail Banking) Mr. Mohan Solanki

Investment Relationship
Manager - Mr. Naveen
Soni
Mr. Ritesh Mishra
(Regional Bussines Head) Teller Authorizor –

Mr. Rahul Baghban

Prateek Sharma
(Zonal Head)

Mr. Tapan Krishna Kumar

(Cluster Head)

Mr. Harsh Raj Kushwaha

(Branch Manager)

11
 HISTORY

HDFC Bank was incorporated in 1994 as a subsidiary of the Housing Development Finance
Corporation, with its registered office in Mumbai, Maharashtra, India. Its first corporate
office and a full-service branch at Sandoz House, Worli were inaugurated by the then Union
Finance Minister, Bhoop Singh.

MERGERS AND ACQUISITIONS

HDFC Bank merged with Times Bank in February 2000. This was the first merger of two
private banks in the New Generation private sector banks category. Times Bank was
established by Bennett, Coleman and Co. Ltd., commonly known as The Times Group,
India's largest media conglomerate.

In 2008, Centurion Bank of Punjab (CBoP) was acquired by HDFC Bank. HDFC Bank's
board approved the acquisition of CBoP for ₹9,510 crore in one of the largest mergers in the
financial sector in India.

In 2021, the bank acquired a 9.99% stake in FERBINE, an entity promoted by Tata Group, to
operate a Pan-India umbrella entity for retail payment systems, similar to the National
Payments Corporation of India.

In September 2021, the bank partnered with Paytm to launch a range of credit cards powered
by Visa.

On April 4, 2022, HDFC Bank announced a merger with the Housing Development Finance
Corporation Upon the completion of the merger, HDFC became the fourth-largest bank in the
world by market capitalization. The effective date of the merger was set to be July 1, 2023.
After the merger takes place, HDFC, a housing financing corporation, will transfer its home
loan portfolio to HDFC Bank. Also, the bank is giving home financing company depositors
the choice of either withdrawing their money or renewing their deposits with the private
sector bank at the interest rate that the bank is currently offering.

12
 HDFC BANK SUBSIDIARIES

HDFC Life

HDFC HDFC
Securities Ergo

HDFC BANK
(Parent
Company)

Financial HDFC
Services Mutual
HBD fund
HDFC
Credila
Financial
Services

1. HDFC Life

“HDFC Life Insurance Company Ltd.” is a long term life

insurance provider with its headquarters in Mumbai,
offering individual and group insurance services and it was
incorporated on 14 August 2000. The Insurance Regulatory
and Development Authority (IRDA) was constituted in
1999 as an autonomous body to regulate and develop the
insurance industry. Hdfc life offer a range of individual and
group insurance solutions that meet various needs of a individual such as protection,
pension, savings, & investment, health and more.

13
2. HDFC Ergo

HDFC ERGO General Insurance Company Limited was

promoted by erstwhile Housing Development Finance
Corporation Ltd. (HDFC), India’s premier Housing
Finance Institution and ERGO International AG, the
primary insurance entity of Munich Re Group.
Consequent to the implementation of the Scheme of
Amalgamation of HDFC with and into HDFC Bank
Limited, one of India’s leading private sector bank (Bank), the Company has become a
subsidiary of the Bank. The Company offers complete range of general insurance products
ranging from motor, health, travel, home and personal accident in the retail space and
products like property, marine and liability insurance in the corporate space.

3. HDFC Mutual Fund

HDFC Asset Management Company Ltd., or HDFC Mutual Fund, is currently the largest
mutual fund and actively managed equity mutual fund in India. It is one of the most
profitable asset management companies (AMC) in the country. The company manages
assets worth Rs. 4.8L Cr as of Mar 31 2023. Equity funds by HDFC MF allows investors to
participate in the stock markets. Though these funds are categorised as a high risk, equity
funds also have potential to deliver high returns in

the long run.

4. HBD Financial Services

HDB Financial Services Limited (HDBFS) is one
of the leading Non-Banking Financial Company
(NBFC) in India. Headquartered in Mumbai and
provides financial services. The company serving
both Business Clients & individuals.

The Company offers a wide range of financial solutions including personal loans, commercial
vehicle loans, gold loans, Tractor Loan, Life Insurance, Loan Against Securities, business
loans, Credit Card Balance Transfer, Two Wheeler Loan, consumer durables loans as well as
provide loans against property.

14
5. HDFC Credila Financial Services
Limited

HDFC Credila Financial Services Limited pioneered

the concept of specialist Education Loan lender and
became India's First Dedicated Education Loan
Company. HDFC Credila's brand purpose is to
contribute towards Transforming Lives and Building
the Nation! HDFC Credila funds students for higher
education in both India and overseas. Students can get their education loan pre-approved even
before they start applying to Universities.

6. HDFC SECURITIES
HDFC Securities Limited is a financial services intermediary and a subsidiary of HDFC
Bank, a private sector bank in India. HDFC securities
was founded in the year 2000 and is headquartered in
Mumbai with branches across major cities and towns in
India.

HDFC Securities is the stock broking arm of India’s

largest private-sector lender, HDFC Bank, and began
operations in April 2000.

7. HDFC ASSET MANAGEMENT COMPANY

HDFC Asset Management Company Limited (HDFC
AMC) is the investment manager to HDFC Mutual
Fund (HDFC MF), Started in 1999. The company has
been the largest asset management company in India
in terms of Equity-oriented AUM since the last quarter
of Fiscal 2011 and have consistently been among the
top two asset management companies in India in terms
of total average AUM since the month of August 2008.

15
  SERVICES OFFERED BY HDFC BANK

The bank offers a wide range of banking and financial services as mentioned below:

i. DEPOSIT ACCOUNT
Deposit account is of two types:

DEPOSIT ACCOUNT

1. Savings Account 2. Current Account Fixed Deposit

1) Savings account

Savings account are mainly of 5 types:

a) HDFC Regular savings A/c

Category HDFC Regular Savings Account

Minimum Balance  Rs. 10,000 (metro/urban branches)

Requirement per  Rs. 5000 (semi-urban branches)
month  Rs.2,500 (Rural Branches)
Interest Rate 4% per annum

Eligibility Criteria  Sole or joint account for Residents of India

 Hindu undivided families (HUFs) can
apply.
 Foreign nationals who reside in India

Documents required  Proof of identity - Passport, Driving license,

Voter's ID card, etc.
 Proof of address - Passport, Driving license,
Voter's ID card, etc.
 PAN card.
 Form 60 (only if PAN card is not available)

16
  2 latest passport size photographs

b) HDFC Women’s savings A/c

Average Monthly  Rs. 10,000 (Metro / Urban branches)

Balance (AMB)  Rs. 5,000 (Semi-Urban / Rural
branches)
*Non-maintenance charges: Rs. 150 – Rs. 600

Eligibility Criteria  Resident women only (single)

 For a joint account, the first account
holder should be a woman
 Foreign national residing in India
(woman)

Other Features  Accidental Death Cover of Rs. 10 lakhs

 Accidental Hospitalization Cover of Rs. 1
lakh

Documents required  Recent photographs (passport-sized)

 Identity and Address proof such as PAN
Card, Aadhaar Card, Voter ID Card,
Driving Licence, Passport
 NREGA Job Card
 Identity Card issued by a state or central
government department

c) HDFC Senior citizen savings A/c

Average Monthly Rs. 5,000

Balance (AMB)

17
 Eligibility Criteria All resident individuals (sole or joint) in the age
group of 60 years and above
Documents required  Identity proof, such as a PAN card,
Voter ID, Aadhaar card or passport.
 Proof of address, such as Aadhaar card
or telephone bills.
 Proof of age, such as PAN card, Voter
ID, birth certificate or senior citizen
card.

Other Features  Accident hospitalisation cover of Rs.

50,000 p.a.
 Preferential rates on FDs
 Free lifetime BillPay.

d) HDFC Kids Advantage A/c

Average Monthly Balance Rs. 5,000

(AMB)

Eligibility Criteria  Minors (up to 18 years old)

 By parent or legal guardian
having a savings account in
HDFC Bank

Documents required  age proof of the minor such as

birth certificate, aadhar card, etc.
 parent’s aadhar and pan card.
Other Features  Free Education Insurance cover:
Rs. 1 lakh (on the death of
parent/guardian by vehicular
accident)

18
e) HDFC Bank Super Kids Savings Account

Average Monthly Balance Rs. 1,00,000 or FD relationship of Rs.

(AMB) 4,00,000
Eligibility Criteria Minor (up to 18 years old)
By parents or legal guardian having a
savings account in HDFC
Other Features  Free education insurance cover of
Rs. 5,00,000 in the event of death
of the parent/guardian
 Money Maximizer facility:
Automatic transfer of funds over
and above Rs. 2,00,000 to an FD
account
 Free passbook facility

2) Current account

Current account is mainly of 5 types:

a) Max advantage A/c

Average Quarterly  Metro & Urban Rs 5,00,000/-

balance (AQB)  Semi-Urban & Rural Rs 2,50,000
Eligibility You are eligible to open Max
Advantage Current Account if you
fall under any of the following

19
 categories:
 Resident Individual
 Hindu Undivided Family
 Sole Proprietorship Firms
 Partnership Firms
 Limited Liability Partnership Firms
 Private and Public Limited
Companies

Features  Deposit & withdraw cash upto 12

times in current month at any HDFC
bank branch.
 Unlimited free NEFT/RTGS.
 Free cash withdrawal at home branch

b) Saksham current A/c

Average half yearly  10000 Rs

balance

Eligibility Only Vendors to Govt. Bodies/

Organizations can avail Saksham Current
Account. You are eligible to open an
Saksham Current account if you fall under
any of the following categories:

 Resident Individual

20
  Hindu Undivided Family
 Sole Proprietorship Firms
 Partnership Firms
 Private and Public Limited
Companies

Features  Cash Withdrawal at Home Branch

is Free
 Zero Non maintenance of HAB
charges for 2 calendar half years,
including account opening half
year.
 DD/ PO (Bank Location) –
Unlimited free

c) Ascent current A/c

Average quarterly  Metro & urban:50000 Rs

balance (AQB)  Semi-urban & Rural:25000

Eligibility You are eligible to operate an

Ascent Current account if you fall under any
of the following categories:
 Resident Individual
 Hindu Undivided Family
 Sole Proprietorship Firms
 Partnership Firms
 Private and Public Limited
Companies

21
 Features  Free NEFT / RTGS Payment
Transactions
 Total Transactions – 150
transactions for every Rs. 1 lac of
balance maintained

 Non-Maintenance charges (per

quarter):3000/-

d) Active current A/c

Best-fit current account for Retail Business Customers/

Merchant Segments.

Average Quarterly  AQB waiver basis 3 lacs quarterly

Balance (AQB) volumes through POS / SmartHub
Vyapaar App
Eligibility You are eligible to open an Activ Current
account if you fall under any of the
following categories:
 Resident Individual
 Hindu Undivided Family
 Sole Proprietorship Firms
 Partnership Firms
 Limited Liability Partnership Firms
 Private and Public Limited
Companies

22
 Features  Cash Withdrawal (Non-Home
Branch)- 10 times of current
account AMB ( Upper cap of Rs. 50
Cr )
 Free cash deposits & free cash
withdrawals at home location with a
specified limit of Rs 2 lakhs

e) Flexi current A/c

Flexi Current Account is a new product offering tailor-made for customers with a significant
impact of seasonality in their business.

Minimum Balance
(Average Monthly
Balance) ₹ 75,000/- per month

To be eligible to open a Flexi Current

Eligibility Account with HDFC Bank, the applicant
must fall under one of the following
categories:
 Partnership
 Limited liability partnership firms
 Resident individuals
 Public and private companies
 Sole proprietorships
 Hindu Undivided Family (HUF)

23
  Non-Maintenance Charges per month
Features Rs 1000
 Free account statement (Monthly)
 Local cheques collections &
payments are free

Documents Required for opening the above current accounts

 For resident individual:-
1. ID Proof.
2. Address Proof.
3. Passport size photograph.

 For sole proprietorship:-

1. Pan card of sole proprietor.
2. Gomastha /Gst certificate.
3. ID proof of proprietor.
4. Address proof of proprietor.
5. Photograph of proprietor.
6. Seal of firm.

 For partnership firm:-

1. Partnership deed
2. PAN card of firm
3. Gomastha/GST certificate
4. Seal of the firm
5. KYC of all the designated partners (i.e, id & address proof of of all the
partners along with their photo)
6. Letter of mode of operation

 For company:-
1. Memorandum of Association (MOA)
2. Articles of Association (AOA)
3. Certificate of Incorporation
4. Latest list of directors duly signed by any Director/Company
Secretary/Authorised Signatory
5. Board Resolution (BR) duly signed by the Directors/Company Secretary of
the Company

24
3) Fixed Deposit account
(interest rates less than 2 cr)
 Minimum tenure is 7-14 days for which the interest rate is 3% per annum &
3.50% per annum for senior citizens.
 Maximum tenure is 5 years 1 day -10 years for which the interest rate is 7% per
annum & 7.75% for senior citizens.

Types of deposit accounts:

a) Regular Fixed Deposits

Earn higher interest on your savings, along with flexibility and security

Grow income with compound interest

on reinvesting principal and interest

Features Cover shortfalls in your account by

sweeping in funds from linked FDs

Get an overdraft to tide over cash flow

issues with the Super-Saver facility

b) HDFC bank health cover FD

Minimum FD amount : 5 lakhs, Maximum FD

amount: 1.99 crore

Flexible tenure minimum :1 year & maximum : 10

years

Features

25
 Interest rates offered is same as Regular Fixed
Deposit

Hospital Cash Cover of Rs 500 per day for 15 days on

FD Amount 5 lakhs to < 10 lakh.
Hospital Cash Cover of Rs 1000 per day for 15 days
on FD Amount >=10 lakhs to 1.99 Crore

c) Non-withdrawal deposit
Features No Premature or Partial withdrawal
allowed

Get an overdraft to tide over cash flow

issues with the first party OD against FD
facility
 Enjoy quarterly or monthly interest pay
outs

d) Recurring deposit

Features A minimum tenure of 6 months up to a

maximum tenure of 10 years.
Minimum interest rates 7-14 days at 3% p.a & 3.50% for senior
citizens.
Maximum interest rates 5 years 1 day-10 years at 7% p.a & 7.75%
for senior citizens.

26
 ii. HOUSING LOAN

A home loan is available in many forms depending on your specific needs. Some people may
want to purchase an apartment, while others may want to construct a house of their own by
purchasing a plot of land. HDFC Bank Ltd. Offers home loans @ 8.40 % p.a* onwards for
tenure upto 30 years.

The common types of housing loans available at HDFC bank :

HOUSE
RENOVATION
LOANS

HOME
HOME LOANS EXTENSION
LOANS

Types of
Housing
RURAL Loan
HOUSING PLOT LOANS
FINANCE

SHORT-TERM
REACH HOME
BRIDGE
LOANS
LOANS

27
 H O ME L O A N S
As the name suggests, these loans are meant for purchase of a house. These include loans for:

 Purchase of a new apartment, row house or bungalow from a developer or a

development authority.
 Purchase of resale properties.
 Construction of a house on a plot of land.

H O U S E R E N O VA T I O N L O A N S
If you already own a house, you can renovate it to create a fresh and vibrant ambience. House
Renovation Loans help you enhance your home in many ways such as changing tiles,
painting or redoing the flooring and interiors of the house.

H O ME E X T E N S I O N L O A N
Over a period of time, as your family grows, you may need a bigger house to comfortably
accommodate the requirements of all the members. A home extension loan could be useful in
such situations. You can get a home extension loan to fund the cost of adding more floors or
rooms to your existing house.

PLOT LOANS

If you want to construct your own house, you ought to invest in a residential plot of land. It’s
easy to obtain a plot loan, which is available for purchase of new and resale plots of land.

SHORT-TERM BRIDGE
LOANS
Most of us sell our existing house to buy a
bigger or a better house. During such times, if
you come across a suitable property, you may
be very keen to purchase it right away. The

28
only thing which may hold you back is the dearth of funds in case your existing house isn’t
sold on time. In such situations, you can avail a short-term bridge loan to get the funds
required to purchase the new house while you await the sale of your existing property. By
availing a short-term bridge loan, you neither have to worry about missing the opportunity to
purchase your shortlisted house nor do you have to make a distress sale of your existing
property.

R U R A L H O U S I N G FI N A N C E

These loans are specially offered to farmers, agriculturists, planters and horticulturists for
purchase of a residential property in rural and urban areas, construction of a house and
improvement or extension of existing house property. Rural housing loans are also available
for salaried and self-employed individuals for purchase of a property in their village.

R E A C H H O ME L O A N S

These loans are meant for individuals who work in the unorganized sector. Reach loans can
be availed for purchase of new or existing property, construction of a house on a freehold or
leasehold plot or on a plot allotted by a development authority, or for extension and
enhancement of existing house property.

ELIGIBILITY CRITERIA

1. PRESENT AGE AND REMAINING WORKING YEARS:

The age of the applicant plays a major role in determining home loan eligibility. With the
maximum loan term generally capped at 30 years or the age of retirement, a young person
can avail a longer term loan; for the old, the loan term will be comparatively shorter. Further,
the longer working life that a young individual will enjoy will enable him/her to enjoy better
loan terms vis-à-vis the old.

29
 2. FINANCIAL POSITION:
To ensure that you are able to service the loan regularly, your present and future income will
have a significant impact on determining the loan amount. Along with the quantum of
income, the stability and quality of income is also considered.

3. PAST AND PRESENT CREDIT HISTORY AND CREDIT

SCORE:

A clean repayment record will add credence to your loan application. In addition a good
credit score implies that the chances of you defaulting would be minimal. This augurs well
for the home loan lenders.

4. OTHER FINANCIAL LIABILITIES:

The home loan lender will also evaluate your existing liabilities such as a car loan, credit card
debt, etc. to ensure that you would be able to bear the incremental burden of the additional
loan.

5. PERSONAL PROFILE:

Your overall personal profile viz. background, educational qualifications, etc. will also play a
role in loan approval.

6. TRAITS OF THE DESIRED PROPERTY:

Home loan lenders may have specifications which the underlying property must adhere to,
such as age of the property, its size, etc. If it does not comply, the loan application will be
rejected.

7. GUARANTOR TO AN EXISTING LOAN:

If you are an existing guarantor to a loan, the lender will consider it as a loan that you hold
and will consider it while determining the loan eligibility. Further, in case the borrower
defaults, it may have a direct negative impact on your credit worthiness.

30
  DOCUMENTS REQUIRED
 A properly filled-up loan application form. The form should be attached with a passport
size photograph of the applicant.
 Last 6 months bank statement for verification.
 Investment proof: LIC, properly documents, and even mutual funds are also required.
 Photo identity proof: Passport or pan card, or voter id or driver license.
 Residence address proof should also be submitted. You can submit a utility bill, rent
agreement or a driving license.
 A cancelled cheque.
 Salary slip, form 16 or a bank statement can be submitted as income proof.

iii. BUSINESS LOAN

HDFC Bank offers both secured and unsecured business loans to self-employed individuals
and business enterprises.

HDFC bank offers the lowest interest rates in the market across all segments. As offer
customers an unsecured loan i.e. collateral-free loan, the rate of Interest will be higher as
compared to secured products offered by banks.

Eligibility criteria for unsecured loan:

The following people are eligible to apply for a Business Loan:

 Self employed individuals, proprietors, private ltd. co. and partnership firms involved
in the business of manufacturing, trading or services.
 The business should have a minimum turnover of ₹40 lakhs
 Individuals who have been in the current business for a minimum of 3 years, with 5
years total business experience.
 Those whose business has been profit-making for the previous 2 years
 The business should have a Minimal Annual Income (ITR) of ₹1.5 lakhs per annum.
 The applicant should be at least 21 years at the time of applying for the loan, and
should be not older than 65 years at the time of loan maturity.

31
 Documents required for unsecured loan

 Proof of identity such as Aadhar card

 Pan card
 Gomastha/Any government registration certificate(3 years old)
 ITR (Income tax return)
 GST Return
 bank statement of previous 1 year
 Audit report

On the other hand, Secured loans are loans which require the borrower to pledge an asset or
security to avail the loan. Home loans and car loans are the most common examples of
secured loans where the borrower will be required to pledge the vehicle or house to be
purchased as collateral, which then become secured debt. In case the borrower defaults on
their loan repayment, the lender has full right to take possession of the collateral/secured
debt. A secured loan is one of the best and assured sources of obtaining a high volume of
funds.

Eligibility criteria for secured loan:

You must meet the following requirements to be eligible for a secured loan:

 Applicants must have reached the age of 18 years or older.

 Applicant must be a resident of India.
 Most banks and lenders require the applicant to have a minimum annual income
of Rs.3 lakh per annum.
 Income can be generated from regular salary, non-salaried income and business
income.
 For loans based on business income, the business must have been running and
generating a profit for the last 3 years.
 Applicant must have assets, whose value must match or exceed value of loan
required.

32
Documents required for secured loan:

 Proof of identity - This should be an official document which contains your name
and photograph. Could be either your driving licence, passport, voter's ID, PAN
card, Employee ID (if the company is registered), etc.
 Proof of age - Should be a verifiable document that determines your age, such as
a birth certificate, passport, voter's ID, etc.
 Proof of income - This should be an official / certified document which contains
the details of your income and tax paid (TDS). Could be either your salary slips
for the past 3 months, or Form 16 duly filled in and attached to a salary certificate.
 Proof of residence - This should also be a certified document that verifies your
residential address in the eyes of the law. Could be either your phone / internet
bill, rental agreement, bank account statement, etc.
 Original property documents of the property that is being pledged as collateral
against the loan.
 Bank statements for the last 6 months.
 Guarantor (optional).
 Copy of lease agreement for LRD (Lease Rental Discounting)

iv. CAR LOAN

A car loan (also known as an automobile loan, or auto loan) is a sum of money a
consumer borrows in order to purchase a car. Generally speaking a loan is an amount of
money that is lent to an individual, a business, or another entity.

Eligibility criteria
 For salaried employees this includes private limited companies, public sector
undertakings, central, state & local bodies/for self employeed individuals this
include business of manufacturing, trading or service.
 Minimum age of 25 years & maximum of 65 years.
 Salaried individual should have a job from atleast 2 years /self employed
individual should have a business from atleast 2 years.
 Earning should be 300000 per annum.

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Documents required

For salaried individual:

 Address proof
 Identity proof
 Latest salary slip & form 16 as income proof
 Bank statement of previous 6 months

For self employed individual:

 Audited balance sheet

 Profit & loss A/c of the previous 2 years
 Company ITR for previous 2 years

v. GOLD LOAN

Gold loan (also called loan against gold) is a secured loan taken by the borrower
from a lender by pledging their gold articles (within a range of 18-24 carats) as
collateral. The loan amount provided is a certain percentage of the gold, typically
upto 80%, based on the current market value and quality of gold.

Eligibility criteria
 To be eligible for a Gold Loan, you should be in the age group of 18 to 65 years.
 You can be a salaried professional, a self-employed individual, a business owner, an
entrepreneur, a student, a senior citizen, a pensioner, or a housemaker to be eligible for
the loan.
 The purity of the gold should be 18K to 22K.

Documents required
 Submit any one of the following:

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  Passport (Not expired)

 Driving license (Not expired)

 Voters’ ID Card

 Aadhaar Card issued by UIDAI

 PAN (Permanent Account Number) Card (along with any of above mentioned
documents) or Form 60

 One Passport Size Photograph

 Agri Allied Occupation Documentation( in case of bullet repayment for agriculture

customers)

vi. NETBANKING

Net banking, also known as internet banking, is a service offered by banks that allows
customers to access various banking services and perform financial transactions online. With
net banking, customers can complete a range of banking tasks, including money transfers,
creating fixed deposits and recurring deposits, and tracking transactions, without the need to
visit a physical bank branch. Any individual with an active bank account can use net banking,
provided they have registered for the service. Once registered, they can use the online
banking services offered by their bank. Net Banking registration is given by default to all
HDFC Bank customers.

In case you are not registered you can do it now for free via online Netbanking Registration
page:

Step1 Enter Customer ID

Step2 Confirm registered mobile number

Input OTP (One Time Password) which you have

Step3 received on your mobile

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Step4 Select and input Debit card details

Step5 Set your IPIN

Login to NetBanking using the newly set IPIN

Step6
(Internet personal Identification number)

vii. INSURANCE
An insurance is a legal agreement between an insurer
(insurance company) and an insured (individual), in
which an insured receives financial protection from
an insurer for the losses he may suffer under specific
circumstances.

Insurance are basically of 3 types:

1. Life insurance
2. General insurance
3. Health insurance

 Life insurance(protects your spouse and children from the potentially devastating
financial losses that could result if something happened to you)
Life insurance consist of the following:

 Term life insurance: Term insurance is a life insurance product offered by an

insurance company which offers financial coverage to the policy holder for a specific
time period.

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  ULIP (unit linked insurance plan): ULIP is a life insurance product, which provides
risk cover for the policy holder along with investment options to invest in any number
of qualified investments.

 Whole life policy: The policyholder pays regular premiums until his death, upon
which the corpus is paid out to the family.

 General insurance(An agreement between a policyholder and insurer wherein the

insurance company protects your valuable assets from fire, theft, burglary, or any other
unfortunate accident)
General insurance consist of the following:

 Motor insurance: Motor Insurance is a type of insurance policy which covers your
vehicles from potential risks financially. Policyholder's car or two wheeler is provided
financial security against damages arising out of accidents and other threats.

 Group insurance: Group Insurance covers a defined group of people, for example
members of a professional association, or a society or employees of an organization.
Group Insurance may offer life cover, health cover, and/or other types of personal
insurance.

 Health insurance(Health insurance is an insurance product which covers medical

and surgical expenses of an insured individual. It reimburses the expenses incurred due
to illness or injury or pays the care provider of the insured individual directly)
Health insurance consist of the following:
 Mediclaim: Mediclaim insurance is a health insurance policy that provides financial
protection against only hospitalisation expenses. This means, you can claim for the
expenses only if you are hospitalised which could be due to a sudden illness, surgery or
an accident.

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 Critical illness: Critical Illness Insurance provides coverage against life-threatening
health conditions such as cancer, heart attack, kidney failure, etc.

 Personal accident insurance: The policy provides the benefits to you and your
family,for Accidental Death,Permanent Disability, Broken Bones,Burns due to an
accident.It also provides benefit of Ambulance cost and hospital cash.

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 OBJECTIVES OF INTERNSHIP

 To learn the functioning of an financial institution.

 Learn the regulation related to lending policies of the firm.
 Learn to how to communicate with the customers.
 Learn to work with the employees.
 Learn about basic products of a financial institution.

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 Practical learnings from the internship:

 Filling forms of re-kyc, account opening, account closure, Detail changes

application form of account, etc.
 Calling customers for re-kyc, Account opening & FD.
 Difference in documents required for individual & Non-individual re-kyc
procedure.
 Understanding some technical terms.
 Rules & regulations while providing services to the customers.
 How to deal with the queries of the customer.
 Observing people in profession made me realize how corporate world functions.

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 BIBLIOGRAPHY

 Wikipedia
 www.hdfcbank.com
 www.hdfcergo.com
 https://www.hdfcbank.com/personal/resources/rates
 https://www.hdfclife.com/insurance-knowledge-centre/about-life-
insurance/type-of-life-insurance

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