DATA SHEET

Performance Monitoring and Analysis

KEY BENEFITS Network Operation groups face the daunting task of tremendous network capacity
growth along with an ever-growing list of applications. They need timely data analysis
to diagnose problems quickly, in order to prioritize operational activities.
• Go beyond traditional network metrics
and implement Quality of Experience
Service providers often have extensive metrics for monitoring network performance but lack
(QoE) scoring
visibility into the traffic carried on the network and their end customers’ actual experience. With
• Monitor Application Health – Record
application complexities and encryption, it makes it almost impossible to understand what is on
accurate subscriber count, QoE score,
the network. This is important as many applications work differently on the network and have
average throughput, packet loss, latency
different requirements to perform well. In today’s world, understanding application performance
per application, per subscriber and many
is indicative of understanding a consumer’s overall network satisfaction.
other metrics
• Location-based network overview with The challenge is that the current metrics and testing methodologies are not indicative of the
drill down capability customer’s experience, and only based on network performance. This of course means that any
• Network trends – A long term network fixes to these issues with traditional methods may or may not fix a customer’s overall Quality of
health view Experience, meaning they are playing a very risky guessing game. Insights into the customer
experience is required for efficient, industry competitive operations.

SOLUTION OVERVIEW
Sandvine’s Performance Monitoring and Analysis Use Case is designed to give service
providers near real-time visibility, and a historical view of how their network is delivering
applications to users across the network.

The Use Case goes beyond traditional network metrics and applies Sandvine’s QoE scoring
capabilities, which looks at throughput, packet loss, and latency for each application and
assigns a score based on individual application requirements. It leverages this QoE score
and adds contextual data, such as location, device type and subscriber plan, to help service
providers troubleshoot issues as they arise. Any abnormal traffic behavior is immediately visible,
whether viral content, an attack in progress, or the start of a live event – and service providers
can adjust their network configuration, resources, or policies to adapt to new conditions.

With Performance Monitoring and Analysis, you can go seamlessly from a network point of view
to an application point of view to a device or to a subscriber. This flexibility gives you lightning
quick problem isolation, and allows you to see if issues are trending in the wrong direction.
Figure 1

Easily navigate between pages within this Use

Case, carrying same context to each page Application
Health
Application

Network Network
Historical Data
Trends Overview
Location

When to use Performance Monitoring and Analysis depends on where the problem is coming from:
• Issue from Customer Care - start with Application Health
• Issue from Tier 3 Troubleshooting - start with Network Trends

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Figure 2

Application Health

Within an application you can understand many different stats:

Figure 3

Application Tile

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Figure 4

Network Overview

Figure 5

Network Trends

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Performance Monitoring and Analysis works in conjunction with Sandvine’s Subscriber Service
Analysis solution:
Figure 6

Sandvine’s End-to-End
Troubleshooting Workflows Performance Subscriber Real-Time
Monitoring Service Subscriber
and Analysis Analysis Insights

Network, Plans, devices,

Individual
locations, and and subscriber
Subscribers
applications groups

Figure 7
Maestro
Performance Monitoring Automation Engine
and Analysis
Translate intent into
bandwidth allocations
Shaping
Updates Real-time Scoring Intent
QoE
Statistics

Maestro Insights Data

Policy Engine Storage

Subscribers ActiveLogic Internet

REQUIRED SOLUTION COMPONENTS

• ActiveLogic
• Maestro Policy Engine
• Insights Data Storage
• Deep Insights
• Elements

ABOUT SANDVINE
Sandvine’s cloud-based Application and Network Intelligence portfolio helps customers deliver high quality, optimized experiences to consumers and enterprises. Customers
use our solutions to analyze, optimize, and monetize application experiences using contextual machine learning-based insights and real-time actions. Market-leading
classification of more than 95% of traffic across mobile and fixed networks by user, application, device, and location creates uniquely rich, real-time data that significantly
enhances interactions between users and applications and drives revenues. For more information visit http://www.sandvine.com or follow Sandvine on Twitter @Sandvine.

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