COMMITMENT TO QUALITY

FRIDAY, MARCH 1, 2024

THEME: ENLIVENING THE DAILY LINE-UP

WOW STORY
A family from Taiwan spent their holiday long weekend at TODAY’S GOLD STANDARD
THE EMPLOYEE PROMISE
Mandapa, a Ritz-Carlton Reserve. They arrived late at
How is diversity valued at our property?
night and were quite tired and hungry. Once they arrived in
In what ways does our work environment
the room, Justine, their Personal Host, offered the family enhance the quality of our lives? How are
Jajan Pasar, a traditional Indonesian dessert accompanied your aspirations fulfilled by working here?
by various items that are part of the arrival amenity.
RESERVE PRINCIPLE
The family enjoyed the dessert; especially the red color, RESERVE PRINCIPLE 2: BUILD TRUST
which is locally referred to as Kueku. In Hokkiens, it is THROUGH HEARTFELT GESTURES THAT
known as Ang Ku Kue, which means red turtle dumpling. MAKE LASTING CONNECTIONS.
This Indonesian dessert is made from glutinous rice and Our guests want to be cared about, not just
sweet mung bean and is influenced by Chinese culture. It cared for. How do your guests know that
you care about them?
became the family’s favorite dessert, and they enjoyed it
every day.
MANAGER ON DUTY 787-689-2948
On the day of their departure, Justine collaborated with the
Pastry team to prepare some Jajan Pasar, and have it ready 4PM - 11PM – Taines Claudio
as a takeaway for the guest’s trip to the airport, as they had 11PM - 7AM – Rey Oliva
a long drive ahead of them. The family gratefully thanked
Justine for her caring and attentiveness.

First Class to Justine for enlivening Service Value 3 and QUOTE OF THE DAY
creating The Ritz-Carlton Mystique. “The man who moves a mountain begins by
carrying away small stones.”
– CONFUCIUS, CHINESE
PHILOSOPHER

T O D AY ’ S
F O R E C AS T : 8 2 F
SUNSET: 18:31

TODAY’S
FORECAST: 84F

GRACIOUSNESS:
EMPATHY STATEMENT
If any negative issues encountered
during the stay are called to the attention of staff,
these are quickly and discreetly rectified with
words of apology.
 RESE RVE O CC UP ANCY G SS SCO RE S – CLO SI NG FEBRU AR Y
Date Occupancy Rooms Arrivals Departures KEY DRIVER CURRENT YTD 2024 VAR
Percentage Occupied MONTH GOAL

INTENT TO
Today 66% 61 14 11 85.4 81.8 84.5 -2.7
RECOMMEND

ELITE
2-Mar 74% 70 24 17 86.4 72.5 74.1 -1.6
APPRECIAT ION

CLEANL INESS
3-Mar 60% 55 11 26 87.5 85.9 88.7 -2.8

ST AFF SERVICE
4-Mar 58% 53 7 9 82.5 80.8 88.4 -7.6

FOOD &
5-Mar 60% 55 8 6 75.0 74.0 71.9 +2.1
BEVERAGE

6-Mar 56% 51 9 12 MAINTENANCE &

74.4 77.5 84.5 -7.0
UPKEEP

HAPPY ANNIVERSARY! HAPPY BIRTHDAY!

No Celebrants.

RESERVE’S OUTLETS HOURS OF OPERATION

RESE RVE CO R NER RESERVE O FFERI NG S
 DAILY REPORT
RESERVE VIP GUESTS ARRIVING
CLOSING ADR DAY PRIOR $2,749 NAME RM TYPE REASON NIGHTS TIME
CLOSING REVENUE DAY PRIOR $162,188 EUGENE THOMASON ZZBB | #3012C RESIDENCES GUEST | HIGH RATE 4 4:54PM
TODAY FRIDAY BRIAN ALBENZE DOCF | #125 AMBASSADOR ELITE | WELCOME BACK 2ND STAY | AMEX FHR 4 4:43PM
DATE 1-Mar JOAQUIN DUATO OFEX | #325 COBALT CARD MEMBER | WELCOME BACK 4TH STAY 3 6:00PM
ARRIVALS 14 RICHARD GUTHY OCPL | #821 ROMANTIC GETAWAY 5 3:46PM
DEPARTURES 11 JOSEPH LEARY DSTE | #116 CELEBRATING MR. LEARY'S BIRTHDAY 2 10:30AM
ROOMS OCC 61 MARY LEHNER OXZF | #711 CELEBRATING MR.S. LEHNER'S BIRTHDAY 3 2:30PM
OCC % 66% MIGDALIS MORALES OCVW | #611 RC MEMBER FOR MORE THAN 30 YEARS 1 12:00PM
UPSELL ROOMS 312/415 HEATH WHITFIELD OCVW #911 ROMANTIC GETAWAY 3 11:00AM
OUT OF ORDER ROOMS 111/322/323 AMY TORTORIGI DSTE | #311 AMEX FHR 3
EXPECTED ADR $2,187 VIP GUESTS DEPARTING
EXPECTED REVENUE $171,815 NAME RESERVE # REASON NIGHTS TIME
TOMORROW SATURDAY JEREMY MALE 313 STARS 2 9:00AM
DATE 2-Mar CARL GIUSEPPONE 315 STARS 4 12:10PM
ROOMS OCC 70 GROUPS
OCC% 74% NAME DEP CODE ROOMS
ARRIVALS 24 FAIRMOUNT FUNDS 3-Mar FFG 23
DEPARTURES 17 SITE VISIT
RESIDENCES NAME REASON FOR VISIT TIME
DATE FRIDAY
DATE 1-Mar IN HOUSE BONVOY ELITE
ROOMS OCC 35 NAME MEMBERSHIP ELITE STATUS ROOM
OCC% 25% STEPHEN CATARINELLA SILVER 211
ARRIVALS 1 JULIAN KUSCHNER SILVER 925
DEPARTURES 2 BRANDISS DRUMMER PLATINUM 425
OUTLET'S RESERVATIONS VARUN KENIA PLATINUM 723
OUTLET COVERS JEFFREY SEBERT PLATINUM 811
COA 81 DENIS YAROTSKY GOLD 223/213
POSITIVO 79 MITCHELL THOMSON GOLD 813
FLOR DE SAL 70 - Buyout ROGER SHERRARD GOLD 421
IMMERSIVE DINING 0 DEAN BOVEJA GOLD 614
SPA 39 ELLE JOHANSOUZ GOLD 224
LONG STAY GUESTS (6+ nights) DIETER SCHMITZ GOLD 612
NAME ARR DEP ROOM MICHELLE PERNICE GOLD 913
GLORIA OCONNELL 25-Feb 2-Mar 112/113 ALEXANDER GRINFELD GOLD 424
JAY DEIMEL 25-Feb 2-Mar 114
GREGORY TUSAR 24-Feb 2-Mar 411C/513
ROGER SHERRADD 24-Feb 2-Mar 421
GIDEON CASHMAN 28-Feb 6-Mar 511
HERBERT SPRING 24-Feb 2-Mar 522
DIETER SCHMITZ 25-Feb 3-Mar 612
GEORGE BUDNICK 26-Feb 3-Mar 615
WILLIAM TERENS 26-Feb 4-Mar 622
HUNTER PEROT 26-Feb 4-Mar 721
JEROMIE ALLAN 29-Feb 7-Mar 815
 Guest Detail Report
REPORT GENERATED BY - SERGIO JIMENEZ GONZALEZ
REPORT RUN TIME - 2/29/2024 3:09 PM

Criteria

Arrival Date Reservation Status Hide Shared Reservations Filter 4 Filter 5 Filter 6 Filter 7 Filter 8 Filter 9 Filter 10 Sort By Then

Guest Last
3/1/2024 Contacted:
Pre-Arrival No Name
3/1/2024 Yes
(Alphabetical)

Grand Totals ( 18 record (s) )

BRIAN ALBENZE⠀⠀⠀⠀⠀ Loyalty: Ambassador Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MR Status: Pre-Arrival Rate: 3055.50 USD Amenity Request (17) | Service Request (5) | SR: Moments that Matter (1)
Notable Reason: Property Top Guest;Travel Occupants: 2/0 Mkt Code: 22FCEU Negative (2) | My Property Negative (0)
Program;Loyalty Member;Ambassador Elite Arrival: 3/1/2024 Nights: 4
Property VIP: V7 16:43:00 Current Amenities & Activities
MARSHA Comments: WASHQ/PP NO CREDIT Departure: 3/5/2024 Pool Booked: DOCF Amenities: Coconut Macaroons (1)
INFO ON FILE 7/99 CORPORATE|WASHQ/PP 00:00:00
DO NOT DISCLOSE THIS ACCOUNT NUMBER Booking Date: Type Asgd: DOCF
PMS Comments: ITINERARY ¿ (dining, spa) 1/22/2024
Pre-arrival communication: Velmaris in Rm Asgd: 0125
contact// Accompanies: wife Lisa Albenze//
Number of stays: 2nd - Last stay on January
2015// VIP: V7-AMEX// Transfer: Arrival with
RS// Preferences: Embajador to collect
preferences// Amenities: DAY 1: Second stay
amenity: Light Blue and Beige caps + coconut
macaroons + note from GE//

898 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 2 Double Beds Room Type: Non- none none
smoking room
JOAQUIN DUATO⠀⠀⠀⠀⠀Cobalt Loyalty: Ambassador Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: Per Executive Office;Property Status: Pre-Arrival Rate: 2999.00 USD Amenity Request (16) | Service Request (11) | none
Top Guest;Loyalty Occupants: 2/0 Mkt Code: 10LLRD Negative (3) | My Property Negative (0)
Member;Cobalt;Ambassador Elite Arrival: 3/1/2024 Nights: 3
Property VIP: R5 18:00:00 Current Amenities & Activities
MARSHA Comments: RATE PROVIDED BY Departure: 3/4/2024 Pool Booked: OFEX Amenities: Embajador Gesture (1); GM
GIANA VENCE FROM REVENUE TEAM 00:00:00 Welcome Card (1); Personalized Bike Tags (1);
PMS Comments: ITINERARY ¿ (Dining, Booking Date: Type Asgd: OFEX Sliced Fruit Plate - VIP (1); Sparkling Water
activities) Pre-arrival communication: Karina 1/9/2024 (1); Special Cake (1)
& Stephen in contact with Mr. Melendez// Rm Asgd: 0325
Accompanies: Wife, Almudena Becher//
Number of stays: 4th- Last stay on October
2022// VIP: R5-Cobalt guest & V2-CEO &
Chairman of Johnson & Johnson// Transfer:
On own// Preferences: Stay Preferences: King
Suite, high floor, nice view · Food preferences:
Guest loves eggs, double Espresso with
Strawberries/Raspberries · Freshly brewed
Drip Coffee/soy or almond milk - Please see
VIP Alert for further details// Amenities: DAY
1: Fourth-time stay amenity- gray and purple
caps + Bikes + Bike Tags + Handwritten note
from GM or HM + 4 bottles of Pellegrino +
Sliced fruit plate to include (mostly berries)//
DAY 2: Protein bars + DB Tumblers + GE Note
wishing guest a great time playing tennis//
DAY 3: EMBAJADOR GESTURE//
DO NOT SEND Pre-Arrival Email

243 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
Adam Elhosseiny⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay Status: Pre-Arrival Rate: 4080.25 USD Amenity Request (0) | Service Request (0) | none
MARSHA Comments: GUEST ADDR, Occupants: 1/0 Mkt Code: 42QAAH Negative (0) | My Property Negative (0)
ELHOSSEINY|T/A PH, 602-537-4000|SI- Arrival: 3/1/2024 Nights: 2
UPGRADE 00:00:00 Current Amenities & Activities
PMS Comments: Pre-arrival communication: Departure: 3/3/2024 Pool Booked: DSTE none
No contact information on file// 00:00:00
Accompanies: Solo guest as per room Booking Date: Type Asgd: DSTE
occupancy// Number of stays: 1st// VIP: 2/24/2024
N/A// Transfer: On own (ETA Requested)// Rm Asgd: 0515
Preferences: Embajador to collect
preferences// Amenities: DAY 1: First-time
stay amenity- white and navy caps//
DO NOT SEND Pre-Arrival Email

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
Ryan Elhosseiny⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MR Status: Pre-Arrival Rate: 3895.00 USD Amenity Request (0) | Service Request (1) | none
Notable Reason: First Time Stay Occupants: 2/0 Mkt Code: 10REGW Negative (0) | My Property Negative (0)
PMS Comments: Pre-arrival communication: Arrival: 3/1/2024 Nights: 2
Email sent on 2/23, no telephone number 00:00:00 Current Amenities & Activities
available// Accompanies: One additional Departure: 3/3/2024 Pool Booked: OCVW none
guest as per room occupancy// Number of 00:00:00
stays: 1st// VIP: N/A// Transfer: On own (ETA Booking Date: Type Asgd: OCVW
requested)// Preferences: Embajador to 2/23/2024
collect preferences// Amenities: DAY 1: First Rm Asgd: 0714
stay amenity: White and Navy caps//

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
Richard Guthy⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay;Special Status: Pre-Arrival Rate: 2460.75 USD Amenity Request (0) | Service Request (0) | none
Occasion;Long Stay Occupants: 2/0 Mkt Code: 12DSEM Negative (0) | My Property Negative (0)
Property VIP: V8 Arrival: 3/1/2024 Nights: 5
MARSHA Comments: 01MAR CUSTOMER 15:46:00 Current Amenities & Activities
SELECTED RATE PGRM, RM POOL FROM SELL Departure: 3/6/2024 Pool Booked: OCPL Amenities: Chocolate Covered Strawberries
STRA|03MAR CUSTOMER SELECTED RATE 00:00:00 (1); Embajador Gesture (1); Rose Petal Turn
PGRM, RM POOL FROM SELL STRA|05MAR Booking Date: Type Asgd: OCPL Down (1); Rose Wine - Dorado Beach Rose (1)
CUSTOMER SELECTED RATE PGRM, RM POOL 1/4/2024
FROM SELL STRA Rm Asgd: 0821
PMS Comments: ITINERARY ¿ (dining) Pre-
arrival communication: Dhaysra in contact
with guest// Accompanies: Wife Denise//
Number of stays: 1st// VIP: V8 - Romantic
getaway// Transfer: With RS// Preferences:
Embajador to collect preferences// Amenities:
DAY 1: First stay amenity: White and Navy
caps + chocolate covered strawberries + GE
note// DAY 2: Romantic TD (ordered on 2/29)
+ DB rose// DAY 5: EMB gesture//
DO NOT SEND Pre-Arrival Email

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
CHRISTOPHER HEINBERG⠀⠀⠀⠀⠀ Loyalty: Platinum Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MR Status: Pre-Arrival Rate: 3545.00 USD Amenity Request (0) | Service Request (3) | none
Notable Reason: First Time Stay;Loyalty Occupants: 3/0 Mkt Code: 12REGB Negative (2) | My Property Negative (0)
Member;Long Stay Arrival: 3/1/2024 Nights: 7
PMS Comments: ITINERARY ¿ Pre-arrival 09:53:00 Current Amenities & Activities
communication: Velmaris in contact with TA Departure: 3/8/2024 Pool Booked: OCFT Amenities: Champagne - Laurent Perrier Rose
Anne Charles// Accompanies: Jae, Monica 00:00:00 (1); Embajador Gesture (1); Pineapple
and Naomi Heinberg// Number of stays: 1st// Booking Date: Type Asgd: OCFT bonbons (1); Sliced Fruit Plate - VIP (1)
VIP: N/A// Transfer: with RS// Preferences: 1/5/2024
Embajador to collect preferences// Amenities: Rm Asgd: 0212
DAY 1: First stay amenity: White and Navy
caps + LP Cuvée Rosé (charged to Lian
Nazario) + Fruit plate (charged to Lian
Nazario) + note from Lian Nazario// DAY 4:
Pineapple bonbons + GE note// DAY 7: EMB
gesture//
DO NOT SEND Pre-Arrival Email

274 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 1 King Bed Floor Location: Low none none
floor Room Type: Non-smoking room
Max Hodak⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay Status: Pre-Arrival Rate: 3195.00 USD Amenity Request (0) | Service Request (0) | none
MARSHA Comments: 1000 01MAR Occupants: 1/0 Mkt Code: 12REGA Negative (0) | My Property Negative (0)
PMS Comments: Pre-arrival communication: Arrival: 3/1/2024 Nights: 1
Email sent on 2/23, no telephone number 10:00:00 Current Amenities & Activities
available// Accompanies: Solo traveler guest Departure: 3/2/2024 Pool Booked: DOCF none
as per room occupancy// Number of stays: 00:00:00
1st// VIP: N/A// Transfer: On own// Booking Date: Type Asgd: DOCF
Preferences: Embajador to collect 2/20/2024
preferences// Amenities: DAY 1: First stay Rm Asgd: 0524
amenity: Navy cap//

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
JOSEPH LEARY⠀⠀⠀⠀⠀ Loyalty: Platinum Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay;Special Status: Pre-Arrival Rate: 3995.00 USD Amenity Request (0) | Service Request (1) | none
Occasion;Loyalty Member Occupants: 2/0 Mkt Code: 10REGC Negative (0) | My Property Negative (0)
Property VIP: V8 Arrival: 3/1/2024 Nights: 2
PMS Comments: ITINERARY ¿ (spa, dining) 10:30:00 Current Amenities & Activities
Pre-arrival communication: Victoria and Tara Departure: 3/3/2024 Pool Booked: DSTE Amenities: Balloons (1); Cheese and
in contact with Mrs. Vuckovic-please only 00:00:00 Charcuterie Plate (1); Special Cake (2)
contact her as this is a surprise trip for Mr. Booking Date: Type Asgd: DSTE
Leary// Accompanies: wife, Melissa 2/16/2024
Vuckovic// Number of stays: 1st// VIP: V8- Rm Asgd: 0116
Celebrating Mr. Leary's birthday// Transfer:
On own// Preferences: Mr. Leary loves Cigars
and Papi Whisky (personalized tab
information not available// Amenities: DAY 1
(upon arrival): First stay amenity: White &
Navy Cap + 2 Signature Cigars + Two
McAllan Whisky Flights with three different
types of whisky + cheese & charcuterie Board
+ Balloons + Note from Tara & Victoria// DAY
1 (TD): Cigars Cake + Note from Tara &
Victoria//
DO NOT SEND Pre-Arrival Email

26 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 1 King Bed Room Type: Non- none none
smoking room
MARY LEHNER⠀⠀⠀⠀⠀ Loyalty: Gold Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MS Status: Pre-Arrival Rate: 4995.00 USD Amenity Request (0) | Service Request (10) | none
Notable Reason: First Time Stay;Special Occupants: 2/0 Mkt Code: 21UYRE Negative (0) | My Property Negative (0)
Occasion;Loyalty Member Arrival: 3/1/2024 Nights: 3
Property VIP: V8 12:20:00 Current Amenities & Activities
Milestones: Birthday Departure: 3/4/2024 Pool Booked: OXZF Amenities: Balloons (1); Large Cupcake (1)
PMS Comments: ITINERARY ¿(dining) Pre- 00:00:00
arrival communication: Velmaris in contact// Booking Date: Type Asgd: OXZF
Accompanies: Eric Cope// Number of stays: 1/20/2024
1st// VIP: V8 - Mrs. Lehner is celebrating her Rm Asgd: 0711
birthday// Transfer: On own// Preferences:
Mrs. Lehner has a pescatarian diet / placed in
GXP// Amenities: DAY 1: First stay amenity:
White and navy cap + Large cupcake +
lavender and silver balloons + note from GE//
DO NOT SEND Pre-Arrival Email

158 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 1 King Bed Floor Location: Near none none
elevator Room Amenities: Extra towels |
Refrigerator Room Type: Non-smoking room
Emil Michael⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay Status: Pre-Arrival Rate: 3195.00 USD Amenity Request (0) | Service Request (0) | none
MARSHA Comments: Six Feather pillows on Occupants: 1/0 Mkt Code: 12REGA Negative (0) | My Property Negative (0)
the bed & a humidifier|0300 01MAR Arrival: 3/1/2024 Nights: 1
PMS Comments: Pre-arrival communication: 03:00:00 Current Amenities & Activities
Email sent on 2/24, no telephone number Departure: 3/2/2024 Pool Booked: DOCF none
available// Accompanies: Solo traveler guest 00:00:00
as per room occupancy// Number of stays: Booking Date: Type Asgd: DOCF
1st// VIP: N/A// Transfer: On own// 2/22/2024
Preferences: Embajador to collect Rm Asgd: 0423
preferences// Amenities: DAY 1: First stay
amenity: Navy cap//
DO NOT SEND Pre-Arrival Email

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
MIGDALIS MORALES⠀⠀⠀⠀⠀ Loyalty: Gold Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MRS Status: Pre-Arrival Rate: 1750.00 USD Amenity Request (0) | Service Request (0) | none
Notable Reason: First Time Stay;Loyalty Occupants: 2/0 Mkt Code: 25MRYA Negative (0) | My Property Negative (0)
Member Arrival: 3/1/2024 Nights: 1
Milestones: Redemption Stay 12:00:00 Current Amenities & Activities
MARSHA Comments: ON Q Departure: 3/2/2024 Pool Booked: OCVW Amenities: Lily Pond (1); Rose Wine - Dorado
1318/14FEB24/SJUDO/SV/343169 00:00:00 Beach Rose (1)
QEG/46|ON Q Booking Date: Type Asgd: OCVW
1320/14FEB24/SJUDO/SV/343169 2/12/2024
QEG/46|1200 01MAR Rm Asgd: 0611
PMS Comments: B2B UPGRADE
GUARANTEED TO OCVW AS PER CONTRACT
CONCESSIONS|Pre-arrival communication:
Survey sent on 2/16, 7 day follow un email
sent on 2/23, Guest contacted, she will call
back for pre-arrival arrangements//
Accompanies: Dalismar Morales// Number of
stays: 1st// VIP: Well-earned stay / RC
member for more than 30 years// Transfer:
On own// Preferences: EMbajador to collect
preferences// Amenities: DAY 1: First stay
amenity: White and Navy caps + Lilypond
amenity + DB rose + GE note//

67 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
MASON MYERS⠀⠀⠀⠀⠀ Loyalty: Titanium Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay;Travel Status: Pre-Arrival Rate: 2605.50 USD Amenity Request (2) | Service Request (5) | none
Program;Loyalty Member Occupants: 2/0 Mkt Code: 22FDSX Negative (1) | My Property Negative (0)
Property VIP: V7 Arrival: 3/1/2024 Nights: 3
MARSHA Comments: WASHQ/PP NO CREDIT 12:00:00 Current Amenities & Activities
INFO ON FILE 7/99 CORPORATE|WASHQ/PP Departure: 3/4/2024 Pool Booked: DOCF none
DO NOT DISCLOSE THIS ACCOUNT NUMBER 00:00:00
PMS Comments: ITINERARY ¿ (spa, dining) Booking Date: Type Asgd: DOCF
Pre-arrival communication: Dhaysra & 1/7/2024
Velmaris in contact with Riske// Accompanies: Rm Asgd: 0122
In this room: Robin Riske and Jennifer Somers
/ Mason Myers will not be staying in this
reservation// Number of stays: 1st// VIP:
N/A// Transfer: On own rental car (From
Rincon)// Preferences: Embajador to collect
preferences// Amenities: DAY 1: First stay
amenity: White caps//

9293 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 1 King Bed Room Type: Non- none none
smoking room
Joseph Samara⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay Status: Pre-Arrival Occupants: 2/0 Amenity Request (0) | Service Request (0) | none
PMS Comments: Pre-arrival communication: Arrival: 3/1/2024 Nights: 2 Negative (0) | My Property Negative (0)
Email sent on 2/29 / no phone number on file 00:00:00
/ reservation made on 2/29// Accompanies: Departure: 3/3/2024 Type Asgd: DOCV Current Amenities & Activities
One additional guest as per room 00:00:00 none
occupancy// Number of stays: 1st// VIP: Rm Asgd: 0712
N/A// Transfer: On own (ETA Requested)//
Preferences: Embajador to collect
preferences// Amenities: DAY 1: First-time
stay amenity- white and navy caps//
DO NOT SEND Pre-Arrival Email

0 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
ERIC SWANSON⠀⠀⠀⠀⠀ Loyalty: Gold Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Company: FORTUNE BRANDS Status: Pre-Arrival Rate: 3245.00 USD Amenity Request (2) | Service Request (2) | none
Notable Reason: Property Top Guest;Loyalty Occupants: 2/2 Mkt Code: 12REGR Negative (0) | My Property Negative (0)
Member;Long Stay Arrival: 3/1/2024 Nights: 5
PMS Comments: ITINERARY ¿ Pre-arrival 23:44:00 Current Amenities & Activities
communication: Dhaysra in contact/ Departure: 3/6/2024 Pool Booked: OFOM Amenities: Chocolate Airplanes w/ Landing
Accompanies: wife and children (names 00:00:00 Strip (1)
requested)// Number of stays: 2nd - Last stay Booking Date: Type Asgd: OFOM
on February 2020// VIP: N/A// Transfer: 1/30/2024
Arrival with RS - offered IRD menu// Rm Asgd: 0523
Preferences: Embajador to collect
preferences// Amenities: DAY 1: Second stay
amenity: Light Blue and Beige caps + landing
strip + GE note// DAY 5: EMB gesture//
DO NOT SEND Pre-Arrival Email

265 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none Bed Type: 1 King Bed Room Type: Non- none none
smoking room
SCOTT TENNER⠀⠀⠀⠀⠀ Loyalty: Ambassador Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MR Status: Pre-Arrival Rate: 3595.00 USD Amenity Request (46) | Service Request (36) | SR: Moments that Matter (1)
Notable Reason: Property Top Guest;Loyalty Occupants: 2/0 Mkt Code: 10REGC Negative (2) | My Property Negative (0)
Member;Ambassador Elite;Long Stay Arrival: 3/1/2024 Nights: 5
Property VIP: MC 18:25:00 Current Amenities & Activities
PMS Comments: ITINERARY ¿ (Dining, spa) Departure: 3/6/2024 Pool Booked: DSTE Amenities: Embajador Gesture (1); Pineapple
Pre-arrival communication: Sergio & Dhaysra 00:00:00 bonbons (1)
in contact// Accompanies: Wife: Elina Tenner / Booking Date: Type Asgd: DSTE
TVW: Mrs. Tenner's sister (Diana) and her 8/27/2023
husband (Gregory) Gordiyenko// Number of Rm Asgd: 0516
stays: 6th - last stay on April 2023// VIP:
N/A// Transfer: Arival with RS// Preferences:
Embajador to collect preferences// Amenities:
DAY 1: Fifth-time stay amenity- red and
orange caps + pineapple bonbons + GE
note// DAY 5: EMB gesture//
DO NOT SEND Pre-Arrival Email

511 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none Food: BEEFENTR: Prefers not to consume none
meat. | SFDENTR: Prefers Grilled Fish. |
FVEGTRN: Prefers lots of vegetables and
healthy grains. | Food, Other: Does not
consume Truffle oil.
SCOTT TENNER⠀⠀⠀⠀⠀ Loyalty: Ambassador Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Title: MR Status: Pre-Arrival Rate: 1750.00 USD Amenity Request (46) | Service Request (36) | SR: Moments that Matter (1)
Notable Reason: Property Top Guest;Loyalty Occupants: 2/0 Mkt Code: 25MRYA Negative (2) | My Property Negative (0)
Member;Ambassador Elite;Long Stay Arrival: 3/1/2024 Nights: 5
Property VIP: MC 16:57:00 Current Amenities & Activities
Milestones: Redemption Stay Departure: 3/6/2024 Pool Booked: OCPL Amenities: Embajador Gesture (1); Pineapple
PMS Comments: ITINERARY ¿ (Dining, spa) 00:00:00 bonbons (1)
Pre-arrival communication: Sergio & Dhaysra Booking Date: Type Asgd: OCPL
in contact// Accompanies: In this room: Diana 12/4/2023
(Elina's sister) & Gregory Gordiyenko// Rm Asgd: 0725
Number of stays: 1st// VIP: Well-earned stay//
Transfer: Arrival with RS// Preferences:
Embajador to collect preferences// Amenities:
DAY 1: First-time stay amenity- white and
navy caps + pineapple bonbons + GE note//
DAY 5: EMB gesture//
DO NOT SEND Pre-Arrival Email

511 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none Food: BEEFENTR: Prefers not to consume none
meat. | SFDENTR: Prefers Grilled Fish. |
FVEGTRN: Prefers lots of vegetables and
healthy grains. | Food, Other: Does not
consume Truffle oil.
Amy Tortorigi⠀⠀⠀⠀⠀

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay;Travel Status: Pre-Arrival Rate: 3865.50 USD Amenity Request (0) | Service Request (0) | none
Program Occupants: 2/0 Mkt Code: 22FCGB Negative (0) | My Property Negative (0)
Property VIP: V7 Arrival: 3/1/2024 Nights: 3
MARSHA Comments: WASHQ/PP NO CREDIT 00:00:00 Current Amenities & Activities
INFO ON FILE 7/99 CORPORATE|WASHQ/PP Departure: 3/4/2024 Pool Booked: DSTE Amenities: Pineapple bonbons (1)
DO NOT DISCLOSE THIS ACCOUNT NUMBER 00:00:00
DO NOT SEND Pre-Arrival Email Booking Date: Type Asgd: DSTE
2/27/2024
0 Marriott Nights Rm Asgd: 0311

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none
Heath Whitfield⠀⠀⠀⠀⠀ Loyalty: Member

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: First Time Stay;Special Status: Pre-Arrival Rate: 3595.00 USD Amenity Request (0) | Service Request (0) | none
Occasion;Loyalty Member Occupants: 2/0 Mkt Code: 21UYXZ Negative (0) | My Property Negative (0)
Property VIP: V8 Arrival: 3/1/2024 Nights: 3
PMS Comments: Pre-arrival communication: 11:00:00 Current Amenities & Activities
Survey sent on 2/16, VM left and follow up Departure: 3/4/2024 Pool Booked: OCVW Amenities: Chocolate Covered Strawberries
email sent on 2/23// Accompanies: Erika 05:00:00 (1); Rose Petal Turn Down (1); Rose Wine -
Eaton// Number of stays: 1st// VIP: V8 - Booking Date: Type Asgd: OCVW Dorado Beach Rose (1)
Romantic getaway// Transfer: with RS// 12/10/2023
Preferences: Embajador to collect Rm Asgd: 0911
preferences// Amenities: DAY 1: First stay
amenity: White and Navy caps// |The guest is
interested in an early check in. Is aware thet is
based on availability.
DO NOT SEND Pre-Arrival Email

19 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none

End of report, Do not Marriott International. All Rights Reserved. Marriott Confidential and Proprietary
distribute. Information. Shred this document after use.
 Guest Detail Report
REPORT GENERATED BY - SERGIO JIMENEZ GONZALEZ
REPORT RUN TIME - 2/29/2024 3:08 PM

Criteria

Arrival Date Reservation Status Hide Shared Reservations Filter 4 Filter 5 Filter 6 Filter 7 Filter 8 Filter 9 Filter 10 Sort By Then

3/1/2024 Contacted:
Pre-Arrival No
3/1/2024 Yes

Grand Totals ( 1 record (s) )

EUGENE THOMASON⠀⠀⠀⠀⠀ Loyalty: Gold Elite

Guest Details Stay Details Historical Cases (All Properties) Current Reservation Cases
Notable Reason: Property Top Guest;Loyalty Status: Pre-Arrival Rate: 10100.00 USD Amenity Request (5) | Service Request (4) | none
Member Occupants: 2/2 Mkt Code: 21ESCD Negative (0) | My Property Negative (0)
Property VIP: V6 Arrival: 3/1/2024 Nights: 4
PMS Comments: ITINERARY ¿ (dining, spa) 16:54:00 Current Amenities & Activities
Pre-arrival communication: Velmaris in Departure: 3/5/2024 Pool Booked: ZZBB Amenities: Cheese and Charcuterie Plate (1);
contact// Accompanies: wife Sara Thomason, 11:00:00 Enhanced Fruit Plate (1)
Arch Thomason, Lucas Thomason (14), Ike Booking Date: Type Asgd: ZZBB
Thomason (14)// Number of stays: 2nd - Last 2/8/2024
stay on February 2021// VIP: N/A// Transfer: Rm Asgd: 3012C
with RS// Preferences: Embajador to collect
preferences// Amenities: DAY 1: Second stay
amenity: Light Blue and Beige caps + fruit
plate + cheese and charcuterie + note from
Velmaris//

314 Marriott Nights

Alerts Loyalty Preferences Global Preferences Local Preferences

none none none none

End of report, Do not Marriott International. All Rights Reserved. Marriott Confidential and Proprietary
distribute. Information. Shred this document after use.
Location Case Contact Name Description Resolution Notes Date/Time Opened Case Origin Case Number Check In Date Check Out Date
DOR apologized to the family who said
Guest stated that IRD knocked with coffee they're enjoying their time with us and
they didn't order, disturbing the rest of their extended compliments to their
0915 Mr. MICHAEL SUCHENSKI son. embajadores. 2/29/2024 19:57 Guest 541735749 2/27/2024 3/1/2024

Guest disputing laundry charge. Guests

mentioned that laundry was delivered two
days late due to the laundry machine not FDA apologized for the inconvenience and
working, and EMB confirmed to guest that removed the laundry charge. Guest left in
0815 CHRISTIAN CALDERON they would receive laundry in one day. good spirit. 2/29/2024 14:16 Guest 541665638 2/26/2024 2/29/2024

Emb apologize to the guest and let the guest

know that was going to be changed they are
in good spirits. Hskp leader ship to follow up.
UPDATE: cushion was changed which guest
appreciated. They spend the whole
During the room orientation Embajador afternoon in the room and ordered IRD. An
offered to show the guest the rooftop pool amenity of barrilito with coconut water was
where the pool cushion cover was broken sent during the pick up for them to enjoy
0825 Shannon Oconnor straight down the middle. which was highly appreciated. 2/29/2024 16:17 Guest 541692206 2/29/2024 3/4/2024

PBXA Apologized and will verify with Panela

and Melao to see if we can adjust the
charge. UPDATE: Front Desk RC investigated
Guest called that he found a charge on Feb and found the signature on the check does
27th regarding Panela/Melao not match with the signature on file. Charge
amount.$50.18. He stated he did not go was removed and an updated folio sent to
0125 Benjamin Wang there that day. the guest with an apology. 2/29/2024 13:24 Guest 541654024 2/26/2024 2/29/2024