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Room Service Telephone Conversation Script

The document outlines a sample room service telephone conversation script between a hotel attendant and guest. The attendant asks for the guest's name and room number. They then discuss the breakfast options - continental, traditional, or American. The guest chooses traditional which includes a main dish and side. Additional items like fruit, juice, bread, and coffee are also selected. The attendant repeats the full order back and confirms the delivery time and payment method before concluding the call.

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jusmynsilla
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338 views

Room Service Telephone Conversation Script

The document outlines a sample room service telephone conversation script between a hotel attendant and guest. The attendant asks for the guest's name and room number. They then discuss the breakfast options - continental, traditional, or American. The guest chooses traditional which includes a main dish and side. Additional items like fruit, juice, bread, and coffee are also selected. The attendant repeats the full order back and confirms the delivery time and payment method before concluding the call.

Uploaded by

jusmynsilla
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Room Service Telephone Conversation Script

Attendant: Hello, good morning room service department. This is (NAME) speaking. How many I help
you?
Guest: Good morning. Can I order for my breakfast?
Attendant: Yes, ma’am/ sir. But before that may I know who’s in the line and your number please? Or
your complete name and your room number please.
Guest: I am (NAME) and my room number is 143.
Attendant: Ma’am, we have 3 types of breakfast: Continental, Traditional and American breakfast. What
would you prefer maám?
Guest: Traditional Breakfast
Attendant: In traditional breakfast, we offer 2 types of main course. We have pork adobo with 1 cup of
rice and fried chicken with 1 cup of rice. Which one would you like to have ma’am/ sir?
Guest: Pork Adobo
Attendant: We offer fresh fruits, ma’am/ sir. Would you like to have 2 slices of mango, 2 slices of melon
or 1 piece of banana?
Guest: 2 slices of mango
Attendant: We also offer fresh juice. Would you like Fresh Mango juice or pineapple juice?
Guest: Mango Juice
Attendant: For the bread ma’am/ sir, would you like to have a butter or cheese bread? Guest: Cheese
bread.
Attendant; How about coffee ma’am/ sir, we have latte, black coffee and cappuccino.
Guest: Latte please.
Attendant: Ok ma’am /sir. What time would you like your foods to be delivered ma’am/ sir?
Guest: At exactly 8:00 in the morning.
Attendant: Alright ma’am /sir. I will repeat the details of your order. You ordered traditional breakfast
and it consists of 1 cup of rice with pork adobo, 2 slices of mango, mango juice, cheese bread and latte. It
will be delivered in your room at exactly 8:00 am. Did I get your order right ma’am/ sir?
Guest: Yes, that is correct.
Attendant: By the way ma’am/ sir, in what way would you like to settle your bill? Is it in cash, credit
card or charge to your room?
Guest: Charge to my room.
Attendant: Alright ma’am/ sir. Is there anything else you need ma’am/ sir?
Guest: No. / None so far.
Attendant: Ok ma’am /sir. Thank you so much for calling and if you have some inquiries don’t hesitate
to call (NAME OF HOTEL, ROOM SERVICE DEPARTMENT). Have a nice day

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