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What Are Communication Skills Interview Questions

Communication skills interview questions are used to assess a candidate's ability to communicate effectively in different situations like working in a team or with clients. The interviewer aims to understand skills like listening, empathy, written and verbal communication by asking these questions. They also seek to determine if a candidate can work well with others, make decisions, represent the company publicly, and follow instructions. Sample communication skills questions cover topics like describing accomplishments, delivering difficult news sensitively, and explaining how one's communication skills were applied in a past role.

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Sakshi Lodhi
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60 views

What Are Communication Skills Interview Questions

Communication skills interview questions are used to assess a candidate's ability to communicate effectively in different situations like working in a team or with clients. The interviewer aims to understand skills like listening, empathy, written and verbal communication by asking these questions. They also seek to determine if a candidate can work well with others, make decisions, represent the company publicly, and follow instructions. Sample communication skills questions cover topics like describing accomplishments, delivering difficult news sensitively, and explaining how one's communication skills were applied in a past role.

Uploaded by

Sakshi Lodhi
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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What Are Communication Skills Interview

Questions?
Communication skills interview questions are questions that an
interviewer asks to test the candidate's ability to communicate in
various situations. These questions help them understand how the
person may function in a team setting and in meetings. In many roles,
communication skills are often an important part of workplace
success. Interviewers may try to find skills like friendliness, confidence,
respect, written and verbal skills, respect, empathy and listening skills
by asking such questions. Additionally, by asking these questions, the
interviewer can:

 Determine if the candidate can work well with a team and can
lead the team if required
 See if the person has the ability to take prompt decisions and
communicate those decisions to the team
 Gauge of the candidate is empathetic towards clients and can
communicate with them professionally
 Understand if the candidate can successfully represent the brand
in a public setting and also market the brand effectively
 Find out if the candidate is serious about their application
 Check if the person is a good listener and can follow instructions
properly

Related: Communication Skills: Definitions and Examples

5 Communication Skills Interview Questions With


Sample Answers
Preparing in advance some questions about communication skills that
you may come across in an interview can help you prepare your own
unique answers to these questions. Here are 5 example questions with
sample answers:

1. Tell us why you are the best person for this job.
The interviewer might ask you this question to check your confidence
in your work and skills. Try to answer this question by modestly talking
about your achievements in your previous role. Be careful to remain
humble and include specifics if possible.

Example: 'I am not familiar with the other candidates you are
interviewing, so I cannot say if I am the best, but I assure you that I would
do my best at the job and try my best to gain the skills that I do not
currently possess. At my previous job, I got the customer satisfaction rate
up by 30% in six months. I was also ranked the number salesperson of the
month consecutively for three months by using my people skills and
marketing skills. I am looking forward to using my skills to excel at my job
here.'

Related: 10 Ways To Improve Your English Communication Skills

2. How would you describe yourself?

The interviewer may try to gauge your ability to confidently talk about
your skills by asking this question. Start by highlighting your most
relevant skills and how you use them effectively in the workplace. You
can follow this up by telling them about your people skills and how
they have helped you in your career.

Example: 'I would describe myself as an excellent communicator. I take


pride in myself on making sure my team has the right information to drive
better results. I understand my responsibility to keep everyone on the same
page and avoid poor communication at any cost. My ability to
communicate has helped me lead successful team projects and also
increase client retention rate by 43% in the past year. I look forward to
using these methods here as well to build a positive team atmosphere that
leads to completion of goals.'

Related: How To Answer the Question “Describe Yourself in One


Word” (With Sample Answers)

3. Talk about your greatest accomplishment so far.


The interviewer may ask this question to assess your personality and
how you talk about your achievements. This can help them decide
whether you are a good match for the company culture. They also
want to know if you are a success-oriented person, so in your answer,
talk about your achievements in your current or previous role which
made a difference in your career.

Example: 'In my previous role as a human resources manager at


BetterWay Designs, the team was facing a hard time hiring new talent for
several job openings. We were not receiving high-quality applications even
after posting online. I came up with a solution to this problem by
introducing an employee referral programme wherein we gave a bonus to
our existing employees if they recommended a candidate to us and we
hired that candidate. It was a positive situation for everyone involved, and
we hired valuable individuals who still work with us.'

Related: Interview Question: 'Tell Me About Yourself'

4. Tell me about a time when you delivered disappointing news to


someone.

There might be a time in your workplace when you might be required


to give difficult feedback or share disappointing news, especially if you
are in a leadership position. The interviewer may try to understand if
you can handle difficult situations like this by being patient and polite.
Try to be as honest as possible while answering this question. You can
tell them about any of your experiences in the past when you
managed to pass on hard information, keeping in mind the other
person's feelings.

Example: 'A situation from my previous job as a project manager comes


to mind. One of my team members worked really hard and cared about his
job genuinely. Yet, he could not deliver the results we expected from him,
which created a lag in the project overall. Despite his best efforts and
overtime work hours, he had no system at work. I delivered this
information to him, stating with praise and recognising his efforts.
Later, I explained to him why his efforts were not proving to be effective. I
tried to be empathetic to his feelings and shared the message as sensitively
as possible. I then focused on what he could do to improve and offered
some specific suggestions to help him.'

Related: Tips From a Recruiter: Mastering the Virtual Interview

5. Describe your communication skills.

The interviewer may ask this question to measure your skills for the
position, especially if you are interviewing for a client-facing role like a
customer service executive. The hiring manager also wants to know if
your communication skills align with that of the organisation. You can
also use this question as an opportunity to understand the
organisation's communication style with the employees while
explaining your own to the interviewer. Start by stating how you use
your communication skills followed by sharing an example of how they
helped you.

Example: 'I have always used my communication skills to excel in my


career as a customer service representative, as a majority of my work
includes listening to the customers and talking with them to reach a
solution. When I am speaking on the phone with a customer, I make sure I
listen to them carefully and ask them questions to clarify the situation. I try
to be empathetic about their problems and make them feel understood.

It reminds me of an instance when a customer was upset because her


order did not arrive on time. The company delayed her shipment because
of logistic lags in the monsoon and she needed it immediately. I patiently
listened to her issues and tried to talk to the shipment company to come to
a solution. They expedited her shipment and it reached her the next day.
She was happy with the service and gave us a great review.'

Related: A 12-Step Checklist For Interviews To Prepare Yourself


Better

Tips To Answer Questions About Communication


Skills
Follow these tips to help you answer questions about communication
skills effectively:

 Keep a positive approach. While answering the questions, make


sure your approach is positive and avoid any negative comments.
Your answer may help the interviewer determine your attitude
and communication style.
 Keep your answers clear and concise. Avoid giving lengthy
answers and overspeaking. Keep your answers short and
focused.
 Pay attention. Listening is a very important communication skill
which you can display by listening to the interviewer carefully.
Understand the question before answering so that your answer
is on topic.

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