Attitudes and Job Satisfaction

1. What is the cognitive component of an attitude?

 A) An individual's emotional response
 B) An intention to behave in a certain way
 C) A description of or belief in the way things are
 D) The degree to which one identifies with their job
 Answer: C
2. Which component of an attitude describes an intention to behave in a certain way?
 A) Cognitive
 B) Affective
 C) Behavioral
 D) Psychological
 Answer: C
3. Job satisfaction can best be described as:
 A) A positive feeling about one's job resulting from an evaluation of its
characteristics
 B) The degree to which an employee identifies with a particular organization
 C) An individual’s involvement with, satisfaction with, and enthusiasm for
work
 D) The degree to which employees believe an organization values their
contribution
 Answer: A

Personality and Values

4. The Big Five Personality Traits include all of the following EXCEPT:
 A) Extraversion
 B) Agreeableness
 C) Optimism
 D) Conscientiousness
 Answer: C
5. Which theory identifies six personality types and proposes that satisfaction and
turnover depend on the fit between personality type and occupational
environment?
 A) MBTI
 B) Big Five Personality Test
 C) Holland's Personality-Job Fit Theory
 D) Self-Determination Theory
 Answer: C

Motivation
 6. According to Maslow's hierarchy of needs, which need forms the basis of the
pyramid?
 A) Esteem Needs
 B) Physiological Needs
 C) Social Needs
 D) Self-actualization Needs
 Answer: B
7. Herzberg's Two-Factor Theory divides workplace factors into:
 A) Motivators and De-motivators
 B) Internal and External Factors
 C) Motivators and Hygiene Factors
 D) High-level and Low-level Needs
 Answer: C

Power and Politics

8. Which type of power is derived from one's formal position within an organization?
 A) Coercive Power
 B) Reward Power
 C) Legitimate Power
 D) Expert Power
 Answer: C
9. Rational persuasion is an example of:
 A) A power tactic
 B) An influence tactic
 C) Both A and B
 D) Neither A nor B
 Answer: C

Organizational Culture

10. Which of the following is NOT a level of organizational culture according to Edgar
Schein's model?
 A) Artifacts
 B) Espoused Values
 C) Basic Assumptions
 D) Strategic Intentions
 Answer: D
11. A strong culture is characterized by:
 A) The core values being loosely held by most members
 B) Core values that are intensely held and widely shared
 C) A large number of subcultures
 D) Frequent changes in values
 Answer: B
12. Attitudes and Job Satisfaction
 What component of an attitude is described by the statement "I believe my
pay is low"?
1. A) Affective component
2. B) Behavioral component
3. C) Cognitive component
4. D) Emotional component
5. Correct Answer: C) Cognitive component
 Cognitive dissonance in the workplace is most likely to occur when:
1. A) An employee's behavior is consistent with their attitudes.
2. B) There is compatibility between two attitudes held by an employee.
3. C) There is an inconsistency between an employee's attitudes and
their behavior.
4. D) An employee has a positive feeling about their job.
5. Correct Answer: C) There is an inconsistency between an
employee's attitudes and their behavior.
 Which of the following best defines job satisfaction?
1. A) A positive feeling about one's job due to its high pay.
2. B) A positive feeling about one's job resulting from an evaluation of its
characteristics.
3. C) The degree to which an individual identifies psychologically with
their job.
4. D) The emotional response to one's job conditions.
5. Correct Answer: B) A positive feeling about one's job resulting
from an evaluation of its characteristics.
 Employee engagement is characterized by:
1. A) Passive compliance in work tasks.
2. B) Minimal psychological presence during work hours.
3. C) An individual’s involvement with, satisfaction with, and enthusiasm
for the work they do.
4. D) The degree to which an employee feels alienated from their work.
5. Correct Answer: C) An individual’s involvement with, satisfaction
with, and enthusiasm for the work they do.
13. Personality and Values 11. The Big Five Personality Test includes all of the
following dimensions EXCEPT: - A) Extraversion - B) Emotional stability - C)
Perseverance - D) Agreeableness - Correct Answer: C) Perseverance 12. Terminal
values in the context of organizational behavior refer to: - A) The daily routines and
procedures that employees follow. - B) The end-states of existence that a person
strives to achieve during their lifetime. - C) The technical skills required to perform a
job. - D) The immediate goals set by a team. - Correct Answer: B) The end-states
of existence that a person strives to achieve during their lifetime.
14. Motivation 21. According to Maslow's Hierarchy of Needs, which of the following
needs is considered the highest level? - A) Safety needs - B) Esteem needs - C)
Social needs - D) Self-actualization needs - Correct Answer: D) Self-actualization
 needs 22. Herzberg’s Two-Factor Theory classifies factors causing job satisfaction
and dissatisfaction into: - A) Hygiene factors and motivational factors. - B) Internal
and external factors. - C) Primary and secondary factors. - D) Basic and growth
factors. - Correct Answer: A) Hygiene factors and motivational factors.
15. Power and Influence 31. Expert power in an organization is derived from: - A)
One's position in the organizational hierarchy. - B) One's ability to control access to
information. - C) One's specialized knowledge or skills. - D) Being liked and admired
by others. - Correct Answer: C) One's specialized knowledge or skills. 32.
Rational persuasion as a power tactic involves: - A) Using threats to ensure
compliance. - B) Presenting logical arguments and factual evidence to demonstrate
a request's reasonableness. - C) Offering rewards for compliance. - D) Appealing to
loyalty and friendship. - Correct Answer: B) Presenting logical arguments and
factual evidence to demonstrate a request's reasonableness.
16. Organizational Culture and Structure 41. A strong organizational culture is
characterized by: - A) The core values being held only by top management. - B) The
core values being intensely held and widely shared among all employees. - C) A lack
of shared values and norms among employees. - D) Frequent changes in
organizational values. - Correct Answer: B) The core values being intensely held
and widely shared among all employees.
1. 42. Decentralization in an organizational structure primarily means: - A) Centralizing
decision-making authority at the top levels of management. - B) Dispersing
decision-making authority to lower levels of the organization. - C) Having a strict
hierarchical structure with a narrow span of control. - D statement "I believe my job
secures my future"?
 A) Cognitive
 B) Affective
 C) Behavioral
 D) Dissonance
 Correct Answer: A) Cognitive
2. Which theory suggests that employees are motivated to reduce the
discomfort they feel when their job attitudes do not match their behaviors?
 A) Equity Theory
 B) Cognitive Dissonance Theory
 C) Expectancy Theory
 D) Self-Efficacy Theory
 Correct Answer: B) Cognitive Dissonance Theory
3. What does job satisfaction primarily describe?
 A) A negative feeling about one's job
 B) A positive feeling about one's job
 C) The financial benefits associated with a job
 D) The social status associated with a job
 Correct Answer: B) A positive feeling about one's job
4. Organizational commitment measures:
  A) The degree to which an employee identifies with a particular
organization and its goals
 B) The extent to which an employee feels supported by their
organization
 C) An employee’s involvement with, satisfaction with, and enthusiasm
for the work they do
 D) The degree to which a job allows an individual to demonstrate
competence
 Correct Answer: A) The degree to which an employee identifies
with a particular organization and its goals
5. Which of the following is NOT a major job attitude?
 A) Job satisfaction
 B) Job involvement
 C) Job security
 D) Organizational commitment
 Correct Answer: C) Job security
2. Personality and Values
1. The Myers-Briggs Type Indicator (MBTI) classifies people into 16 personality
types based on all of the following dimensions EXCEPT:
 A) Extraverted vs. Introverted
 B) Sensing vs. Intuitive
 C) Thinking vs. Feeling
 D) Optimistic vs. Pessimistic
 Correct Answer: D) Optimistic vs. Pessimistic
2. According to the Big Five personality model, which dimension refers to an
individual's propensity to defer to others?
 A) Extraversion
 B) Agreeableness
 C) Conscientiousness
 D) Emotional stability
 Correct Answer: B) Agreeableness
3. Terminal values refer to:
 A) The end goals of a person, like a comfortable life and world peace
 B) The means of achieving one’s end goals, such as ambition and
capability
 C) The professional skills that one aims to acquire throughout their
career
 D) The immediate objectives that need to be accomplished for job
satisfaction
 Correct Answer: A) The end goals of a person, like a comfortable
life and world peace
3. Motivation
1. Maslow's hierarchy of needs places which of the following at the base of the
pyramid?
  A) Esteem needs
 B) Social needs
 C) Safety needs
 D) Physiological needs
 Correct Answer: D) Physiological needs
2. Herzberg's Two-Factor Theory distinguishes between:
 A) Extrinsic and intrinsic motivation
 B) Motivators and hygiene factors
 C) High and low levels of need for achievement
 D) Task identity and task significance
 Correct Answer: B) Motivators and hygiene factors
1. Motivation 21. According to Maslow's Hierarchy of Needs, which of the following
needs is considered the highest level? - A) Safety needs - B) Esteem needs - C)
Social needs - D) Self-actualization needs - Correct Answer: D) Self-actualization
needs 22. Herzberg’s Two-Factor Theory classifies factors causing job satisfaction
and dissatisfaction into: - A) Hygiene factors and motivational factors. - B) Internal
and external factors. - C) Primary and secondary factors. - D) Basic and growth
factors. - Correct Answer: A) Hygiene factors and motivational factors.
2. Power and Influence 31. Expert power in an organization is derived from: - A)
One's position in the organizational hierarchy. - B) One's ability to control access to
information. - C) One's specialized knowledge or skills. - D) Being liked and admired
by others. - Correct Answer: C) One's specialized knowledge or skills. 32.
Rational persuasion as a power tactic involves: - A) Using threats to ensure
compliance. - B) Presenting logical arguments and factual evidence to demonstrate
a request's reasonableness. - C) Offering rewards for compliance. - D) Appealing to
loyalty and friendship. - Correct Answer: B) Presenting logical arguments and
factual evidence to demonstrate a request's reasonableness.
3. Organizational Culture and Structure 41. A strong organizational culture is
characterized by: - A) The core values being held only by top management. - B) The
core values being intensely held and widely shared among all employees. - C) A lack
of shared values and norms among employees. - D) Frequent changes in
organizational values. - Correct Answer: B) The core values being intensely held
and widely shared among all employees. 42. Decentralization in an organizational
structure primarily means: - A) Centralizing decision-making authority at the top
levels of management. - B) Dispersing decision-making authority to lower levels of
the organization. - C) Having a strict hierarchical structure with a narrow span of
control. - D statement "I believe my job secures my future"?
 A) Cognitive
 B) Affective
 C) Behavioral
 D) Dissonance
 Correct Answer: A) Cognitive
2. Which theory suggests that employees are motivated to reduce the
discomfort they feel when their job attitudes do not match their behaviors?
  A) Equity Theory
 B) Cognitive Dissonance Theory
 C) Expectancy Theory
 D) Self-Efficacy Theory
 Correct Answer: B) Cognitive Dissonance Theory
3. What does job satisfaction primarily describe?
 A) A negative feeling about one's job
 B) A positive feeling about one's job
 C) The financial benefits associated with a job
 D) The social status associated with a job
 Correct Answer: B) A positive feeling about one's job
4. Organizational commitment measures:
 A) The degree to which an employee identifies with a particular
organization and its goals
 B) The extent to which an employee feels supported by their
organization
 C) An employee’s involvement with, satisfaction with, and enthusiasm
for the work they do
 D) The degree to which a job allows an individual to demonstrate
competence
 Correct Answer: A) The degree to which an employee identifies
with a particular organization and its goals
5. Which of the following is NOT a major job attitude?
 A) Job satisfaction
 B) Job involvement
 C) Job security
 D) Organizational commitment
 Correct Answer: C) Job security
4. Personality and Values
1. The Myers-Briggs Type Indicator (MBTI) classifies people into 16 personality
types based on all of the following dimensions EXCEPT:
 A) Extraverted vs. Introverted
 B) Sensing vs. Intuitive
 C) Thinking vs. Feeling
 D) Optimistic vs. Pessimistic
 Correct Answer: D) Optimistic vs. Pessimistic
2. According to the Big Five personality model, which dimension refers to an
individual's propensity to defer to others?
 A) Extraversion
 B) Agreeableness
 C) Conscientiousness
 D) Emotional stability
 Correct Answer: B) Agreeableness
3. Terminal values refer to:
  A) The end goals of a person, like a comfortable life and world peace
 B) The means of achieving one’s end goals, such as ambition and
capability
 C) The professional skills that one aims to acquire throughout their
career
 D) The immediate objectives that need to be accomplished for job
satisfaction
 Correct Answer: A) The end goals of a person, like a comfortable
life and world peace
5. Motivation
1. Maslow's hierarchy of needs places which of the following at the base of the
pyramid?
 A) Esteem needs
 B) Social needs
 C) Safety needs
 D) Physiological needs
 Correct Answer: D) Physiological needs
2. Herzberg's Two-Factor Theory distinguishes between:
 A) Extrinsic and intrinsic motivation
 B) Motivators and hygiene factors
 C) High and low levels of need for achievement
 D) Task identity and task significance
 Correct Answer: B) Motivators and hygiene factors
6. Power and Influence
1. Coercive power is based on:
 A) The ability to provide rewards
 B) The ability to threaten or punish
 C) Expertise or knowledge
 D) Attraction or charisma
 Correct Answer: B) The ability to threaten or punish
2. Which power tactic involves using logical arguments and factual evidence to
demonstrate a request's reasonableness?
 A) Pressure
 B) Coalition
 C) Rational persuasion
 D) Inspirational appeals
 Correct Answer: C) Rational persuasion
7. Organizational Culture and Structure
1. A strong organizational culture is characterized by:
 A) High employee turnover
 B) Intensely held and widely shared core values
 C) Frequent changes in organizational values
 D) Weak employee commitment to organizational goals
 Correct Answer: B) Intensely held and widely shared core values
The degree to which tasks in an organization are subdivided into separate jobs is called:
 A) Centralization
 B) Formalization
 C) Work specialization
 D) Departmentalization
 Correct Answer: C) Work specialization