Welcome

Dear At our signature Two Michelin-starred

Guest, Restaurant Seta, Executive Chef
Antonio Guida creates exquisite, refined
A warm welcome to Mandarin Oriental, dishes that deliver both
Milan, the first hotel in Italy by the delicateandintense flavors, andguides you
Mandarin Oriental Hotel Group. through mouth-watering Italian delights.
The world’s capital of fashion and
design, Milan is renowned for its style
and elegance. Throughout the year, the
city hosts a range of events, including
Fashion Week and the International
Furniture Fair, both of which attract an
international crowd.
For these reasons and many more, Milan
is a vibrant cosmopolitan city, proudly
retaining its Italian soul.
Leonardo Da Vinci moved to Milan
from Florence in his search for work, and
called the city his home for years, as did
many others after him. From a glorious
medieval centre to a spectacular
Renaissance court. Milan has made
considerable contributions to Italy’s
cultural heritage over the years, with its
beautiful churches, state-of-the-art
museums, opulent theatres, and
majesticbuildings harboring eden- like
hidden courtyards. Its vibrant
contemporary art scene and modern
architectural marvels make this one of
the country’s most dynamic, forward-
thinking metropolises. The famous La
Scala Opera House, Da Vinci’s Last
Supper and the Duomo are just some
attractions not to be
missed.Thecityisexpanding and evolving
on a daily basis, with an ever- changing
skyline offering striking architectural
views. Milan offers a wealth of
experiences, and, at the end of your day,
you will receive a warm welcome to your
second home at Mandarin Oriental,
Milan where you can enjoy our bespoke
service in many different ways.
Chef Guida also masterminds the eclectic
and dynamic menu at the Mandarin Garden,
the ideal place for a casual breakfast, a
business lunch, a laid-back moment, or to
celebrate a special occasion. In the evening,
our expert mixologists shake up creative
cocktails while lounge music sets the mood.
Our Spa takes a holistic approach to
wellbeing and offers a wide range of
treatments carried out by experienced
therapists, in an elegant and scented
ambience.
In the privacy of your room, you can relax
and unwind in a stylish setting where Italian
design and comfort intersect, and the
smallest details have been conceived to meet
your needs.
Our mission is to turn your stay into a
memorable and
comfortableexperience.Withthis promise, on
behalf of the entire team, I would like to
wish you the most pleasant stay with us.

Luca Finardi
General Manager
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A
Mandarin Oriental, Milan to Malpensa
is approximately 50-60 minutes, while
Linate Airport is 20-30 minutes away,
depending on traffic. Arrangements
can be made for transfers by
chauffeur-driven limousine, taxi, train,
or the shuttle bus departing from
Milano Centrale Railway Station.
Please contact the Concierge for
additional information and reservations.

Adapto
rs
All power sockets in your guestroom
are 220
Volts. Please ensure your devices are
compat- ible with the voltage provided.
If you need an adaptor or a voltage
converter, please contact the Concierge.

Air Conditioning and

Heating
Individual control switchers allow you
to regu- late the room temperature, and
airflow in your room. Please adjust the
thermostat control unit to your desired
temperature by pressing the up/down
arrows on the control panel.

Airline
Information
The Concierge will be pleased to assist
you in confirming your airline
reservations and with any travel
enquiries.

Airpl
ay
All of our TVs are equipped with
Airplay that allows wireless audio and
video stream- ing systems.

Airport
Transportation
Milan has two main airports: Malpensa
and Linate. The travel time from
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ATM
Please contact the Concierge who will be
pleased to provide you with directions to
the closest ATM from the Hotel.

Audio and Video

Blu-Ray players are available upon
request. The audio-visual equipment in
your room can be connected to various
devices, and is complemented by an
auxiliary panel that allows connection to
more devices. Please contact the Concierge
for a Technology Kit. For information on
how to use the audio- visual equipment,
please contact the Hotel Operator.

B
Baby Cribs and Cots & Baby
Care
Our Housekeeping service will gladly
assist you with any requests to make your
baby’s stay more comfortable. Please
contact the Operatorfor assistance. We
offer cribs and baby care kitsfor the
comfort of travelling families.

Baby-Sitting
Please contact the Concierge who will be
pleased to assist you to arrange baby-
sitting services.

Banqueting, Meeting &

Events
To organize private events or business
meetings in our private function rooms,or
for special events in any of the Hotel
facilities, please kindly contact our Events
OfficeTeam via the Operator for more
information.
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Bar Blankets and

Mandarin Garden is a stylish and vibrant Pillows
venue, nestled in the heart of the hotel, Each guestroom features two firms and
with a luxuriant courtyard perfect for two medium-soft down feather pillows.
relaxing at any time of day. Here, Please contact Housekeeping for
experienced mixologists prepare exquisite alternative and personalized bedding
cocktails, whilst contemporary music sets and for special preferences and
the mood. The elegant internal courtyard allergies. A spare blanket is located in
isasecret garden in the centre of the city each guestroom closet for your use
and is perfect for alaid- back lunch or during your stay. Should you be
dinner. Our Mandarin Garden is currently interested in making a purchase please
open from 7:00 am for breakfast, lunch and contact the Spa.
dinner. Breakfast is served from 7:00 to
10:30, lunch from 12:30 to 14:30 and Breakfa
dinner from 19:30 to 22:30. st
A generous Buffet Breakfast and A-La-
Carte breakfast is served daily at
Barber Shop Mandarin Garden from 7:00am to
Please contact the Concierge for 10:30am.
recommendations and to make an appoint- If you prefer to dine in the comfort of
ment. your room, pleasecontact In-Room
Dining.
Bathrobes
The Hotel’s exclusive guestroom and Spa Business
bathrobes are designed by renowned Centre
luxury Italian textile companies. Kindly A personal computer and a
contact our Spa, should you wish to make multifunctional printer (with fax,
a purchase. scanner and copier) can be set up in
your room to accommodate your
Beauty by Mandarin Oriental Salon personal and business needs. Please
Located in the Spa. Please contact the Spa contact the Concierge for further
Concierge for information and information and for additional business
appointments. services.

Bicycle Bike Rental

Hire
Take a ride on a bicycle to explore
the
city of Milan. Please contact the
Concierge for further information and to
arrange bike hire to organize possible
rentals.
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C Country Codes
To make international phone calls from
your room, kindly refer to the following
country codes:

54 Argentina
61 Australia
43 Austria
973 Bahrain
32 Belgium
387 Bosnia-Herzegovina
55 Brazil
673 Brunei
Car 1 Canada
Hire 86 China
Please contact the Concierge to make 385 Croatia
arrange- ments to hire a car with or
367 Cyprus
without a chauffeur.
420 Czech Republic
45 Denmark
Caterin 20 Egypt
g 358 Finland
To make arrangements for social, 33 France
private and business receptions, or to 49 Germany
organize special events, whether in our 30 Greece
private function rooms or at exclusive
852 Hong Kong
venues in and around Milan, please
36 Hungary
contact our Events Office for more
91 India
information.
62 Indonesia
98 Iran
Check-out 353 Ireland
Time 972 Israel
Check-out time is at 12 noon. Should 39 Italy
you wish to enquire about availability 81 Japan
and fees for later check-out charges,
962 Jordan
please contact the Reception.
254 Kenya
965 Kuwait
Concer 961 Lebanon
ts 352 Luxembourg
Please contact the Concierge for the 60 Malaysia
latest events programme with details 212 Morocco
onconcerts in and around Milan. 52 Mexico
377 Monaco
977 Nepal
31 Netherlands
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64 New Zealand Courier & Postal Services

850 North Korea The Concierge may arrange packaging
and
47 Norway courier services with all major courier
compa-
968 Oman nies.
92 Pakistan
63 Philippines Currency Exchange
48 Poland Some foreign currency may be
exchanged at
351 Portugal the Reception located in the hotel
Lobby.
974 Qatar Please note that there is a 500 Euro
limit on
40 Romania currency. Personal cheques are not
accepted.
7 Russia
966 Saudi Arabia Credit Cards
381 Serbia The Hotel accepts all major credit
cards,
65 Singapore such as Visa, American Express,
Master Card,
421 Slovakia Diners Club, JCB,and Union Pay.
252 Somalia
27 South Africa
82 South Korea
34 Spain
94 Sri Lanka
46 Sweden
41 Switzerland
963 Syria
886 Taiwan
255 Tanzania
66 Thailand
216 Tunisia
90 Turkey
971 United Arab Emirates
44 United Kingdom
1 United States
598 Uruguay
58 Venezuela
381 Yugoslavia
260 Zambia
263 Zimbabwe
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Outgoing national and international calls
are subject to charges. An IDD charge
will be applied to each outgoing
international and na- tional call made
from your room. Please contact the
Operator for details. Check with the
Hotel Operator for the IDD rate.
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Disabiliti

D es
For guests with disabilities, please
contact the
Reception
for:
● Hearing impaired equipment,
including TTY and emergency
notification equipment.
● Accessible guestrooms.
● Platform lifts are located in
guestroom corridors where steps
are present to assist with mobility.
● Shower seats and booster toilet
Denti seats are available upon request.
st
Please contact our Concierge for
assistance.

Doct
or
For emergencies and First Aid
pleasedial the Emergency button on the
telephone in your room.
Our Concierge will gladly assist you
with making arrangements for a
Doctor’s visit.
The closest 24-hour care Hospital is
Ospedale Fatebenefratelli, located
approximately 10 minutes from the
Hotel by car.

Do Not
Disturb
Maintaining the privacy of our guests is
very important to us. Please notify us if
you do not wish to be disturbed by
incoming calls or if you wish your calls
to be screened diverted.
Our Housekeeping service ensures
rooms are cleaned daily between 8 am
and 10.30 pm. If you do not wishto be
disturbed, please turn on the “Do Not
Disturb” signal. Kindly do not forget to
turn off the signal after use, so that our
housekeeping team may make up the
room.
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Drinking Water
Milan’s tap water is safe to
consume.

Dry Cleaning
Dry cleaning services are available 24
hours a day, 7 days a week. Express (same-
day) and next-day services are available.
For more in- formation, please refer to the
dry-cleaning list located in your wardrobe.

E
E-mail
Our e-mail address is
momln-
[email protected]

Emergencies & First

Aid
For First Aid please touch the Emergency
button on your guestroom phone. Please
refer to the ‘“Fire Safety’” section of this
directory to familiarize yourself with the
Fire Alarm activation procedures.
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F
the-art cardio machines and
weightliftingequipment.Personal training
sessions can be arranged onrequest.
Children aged 16 and under must be
accompanied by an adult.

Facsimile
Fax
A personal multifunction printer (with fax,
scannerand copy capabilities copier) may
be arranged in your room upon request
by contacting the Concierge. Telephone
charges apply for out-going facsimiles
faxes. Incoming facsimiles faxes will be
delivered to your room.

Fire
The Hotel is fitted with a smoke detection
and fire alarm, and a fire suppression
sprinkler system. Hotel Security may be
contacted 24 hours a day. Should the alarm
sound, listen to the announcements over
the public address system and follow the
instructions carefully. In case of a fire
alarm activation,you will be given
instructions through the public address
system: follow the instructions carefully.
Posted on the back of your door you will
also find a floor plan showingthe location
of your room and the nearest emergency
exits. Kindly note that we conductregular
tests of our fire alarmsystem. In the
eventof a test, you will be duly notified
ahead oftime. We thank you in advance
for your kind cooperation.

Fitness Centre
Located in the Spa and accessible with
your key card, the fitness center is
available by reservation only from 7:00am
until 10:00pm. It offers a range of state-of-
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Flight Confirmation & Airline Please contact the Concierge for details
Information The Concierge will be on nearby courses and tee-times.
pleased to assist you should you wish to
confirm your booking or enquire about
the status of your flight.

Flowe
rs
The Concierge will be pleased to assist
with any floral arrangements.

G
Gam
es
Upon request, we can provide video
game consoles that connect to the TV
screen. Please contact the Concierge to
have a console deliv- ered to your
room.

Gift
Cards
Delight your friends and loved ones
with a special gift experience. Elegantly
presented, our Gift Cards offer a range
of wonderful experiences at Mandarin
Oriental properties in the world’s most
sought-after locations, from dining at
Michelin-starred restaurants to
treatments at award-winning spas, and
much more. To purchase a Gift Card,
please visit
www.mandarinoriental.com/gift-cards
or contact Reception.

Gift
Shop
The Spa offers a wide range of skin
care and body care products including
our signature Mandarin Oriental blends.

Go
lf
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H I

Hair requests such as bed board panels, baby

Straightener cribs, extra pillows, blankets, toiletries
Please contact Housekeeping via the bathroom amenities etc, wekindly ask
Operator to have a hair straightener you to contact Housekeeping via the
delivered to your room. Operator.

Hairdress
er
Our Hair Salon is at your disposal for
hair services from 10:00pm until
7:00pm. Please, contact the Spa
Concierge to arrange an appointment.

Hairdry
er
A hairdryer is placed in the drawer
under the bathroom sink.

Horse
Racing
The closest racecourse is at the
Ippodromo di San Siro, approximately
25 minutes by car from the Hotel.
Please contact the Concierge for details.

Housekeepin
g
We provide housekeeping services
twice a day, morning and evening
between 8 am and 10.30 pm, with
morning house- keeping and evening
turndown service between 6 pm and
9.30 pm. Please do not hesitate to let us
know if you would like house- keeping
services to be carried out at a specific
time. For anyspecial housekeeping
Directory of services
Ice
Please contact In-Room Dining for fresh
ice.

International Direct Dialing

(IDD)
IDD is available in all guestrooms. Please
dial 9
+ country code + phone number or contact
the
Hotel Operator for
assistance.

Internet
Access
Wired and wireless (Wi-Fi) high speed
Inter- net access is provided in all
guestrooms and public areas of the Hotel.
For assistance, please contact the Operator.

Interpreter and
Translation
Please contact the Concierge to arrange an
interpreter or for translation services.

iPod and Portable Music

Players
To listen to your own music in your room,
please connect via Bluetooth to the desk
speaker. For assistance, please contact the
Hotel Operator.
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J L

Jogging Laund
Towels and bottled water are available at ry
the Hotel’s entrance. Should you wish to Laundry service is available 24 hours a
run or train indoors, our Fitness Centre is day, 7 days a week.
equipped with next generation treadmills Express (same-day) and next-day
and cardio machines. services are available.
For more information, please refer to
the detailed list of dry-cleaning services
located in your wardrobe.

K
Limousine
Service
The Concierge will gladly assist you
with organising transfers to/from the
airport, and with anyother chauffeur-
driven services.
Keys
Should you need a replacement or a
duplicate room key, please visit the Line
Reception. Kindly bring a valid photo ID n
with you to ensure proper issuance. Our 488 thread-count bed linen is made
from 100% Italian cotton,
manufactured exclusively for the
comfort of our guests. Please contact
the Spa should you be interested in
purchasing any item.

Lost and
Found
For lost and found items please contact
Secu- rity. The Operator will be pleased
to assist you.

Lost
Luggage
Directory of services
If your luggage has been lost by an
airline, please contact the Concierge for
assistance in tracking it. Housekeeping
will be delighted to provide a courtesy
kit for your convenience and can assist
with purchasing new articles of
clothing and/or other items on your
behalf.
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M N

Ma Newspaper
il A selection of complimentary newspapers
Please visit the Concierge who will be can be delivered on request to your room
delight- ed to assist you. daily. Please contact the Concierge for
details. Additionally, during your stay you
Manager on may access our range of e-complimentary
Duty newspapers and e-magazines library of on-
A Manager on Duty is available 24 line newspapers and magazines by visiting
hours a day. Please contact the our online library at www.MOLibrary.info.
Reception for information and
assistance.

Massa
ge
Various types of treatments are
available in our Spa. A detailed
description of services is avail- able in
P
the Spa Brochure located in your room
or at the Spa. Please contact the Spa
Concierge in order to make an Parking
appointment. Please contact the Concierge for details on
Valet Parking
services.
Messag
es
If your telephone indicates you have Pets
voice messages, please press the The Hotel welcomes pets (cats and dogs)
“Message” button to retrieve your weighing up to 15 kg. Pets cannot be left
messages on your handset or contact unattended in the room.
the Hotel Operator for assistance.
Pharmacy
Museums and Please contact the Concierge who will be
Galleries pleased to provide directions to the closest
Milan has a rich cultural scene and pharmacy, which is within walking
offers a great variety of museums and distance from the hotel.
art galleries. For further information,
please contact our Concierge. Photocopies
Directory of services
For photocopying services, please contact
the
Reception.
Directory of services

Milan offers a modern, efficient andeasily

Pillows and accessible public transportation system:
Blankets metro, tram, bus and train. Please contact
Each guestroom has four goose down the Concierge for further information and
pillows assistance.
– two soft and two firm. Should you have
any allergies, or for any special requests or
linen preferences, please contact
Housekeeping ser- vices via the Operator.
You will find an additional hypoallergenic
blanket and pillow in your wardrobe.

Postal
Services
The Concierge can arrange packaging and
courier services with all major courier
compa- nies.

Power Supply
All power sockets in your room are 220
Volts. Please ensure your devices are
compatible with the voltage provided.
If you need an adaptor or a voltage
converter, please contact the Concierge.

Pressing
Services
Pressing services are available 24 hours a
day,
7 days a week. For further information,
please refer to the itemized laundry list
located in your wardrobe. Please call the
Operator for collection.

Private Bar
A private bar is located in your room.
Please refer to the dedicated section in the
In-Room Dining menu for selection and
related prices an itemised list.

Public
Relations
Please contact our PR Department via the
Op- erator for all media and PR related
enquiries.

Public
Transportation
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Q
Oriental proper- ties, please visit
www.mandarinoriental.com or contact
Reception.

Room
Service
Please refer to the In-Room Dining
menu to place an order. Room Service
is available 24 hours a day.

Qib
la
Please contact Guest Relations for
further in- formation.

R
Radi
o
A number of radio stations can be
accessed via your in-room TV.

Restaura
nt
Elegant and contemporary, Two
Michelin- starred Restaurant Seta
offers a veritable Italian culinary
journey,with dishes prepared by
celebrated Chef Antonio Guida. The
restaurant is open from Tuesday to
Saturday, from 12:30 to 14:30 for lunch
and from 19:30 to 22:30 for dinner.

Room
Reservations
For future reservations at Mandarin
Oriental, Milan or at other Mandarin
Directory of services

S
your room. Kindly contact the
Concierge Operator for more further
details.

Safety Deposit
Box
A personal electronic safe has been
installed in the wardrobe of your room
for added con- venience. You may also
store your valuables in the Hotel safe
deposit boxes by contacting the
Concierge. By law, Mandarin Oriental,
Milan is not liable for the loss of
personal valuables from the guestroom
or from public areas of the Hotel.

Securi
ty
For the safety of our clients, the Hotel
is equipped with strategically located
CCTV cameras that are monitored 24
hours a day.

Sewing and Mending

Services
Please contact Housekeeping via the
Operator for any sewing or mending
requirements. A sewing kit is provided
with your bathing-rooms amenities,
for your convenience and can be
found in the wardrobe.

Shoe
Shine
We are happy to offer this
complimentary service to our guests.
Simply place your shoes in the tray
located in your wardrobe, and it will be
retrieved for cleaning; then returned to
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Shopping
Milan is also known as oneof the world’s
most important fashion capitals. The
Hotel is located in the heart of the city’s
shopping district, home to where all
internationally famous and most
prestigious Italian brands may be found.
Please contact the Concierge for personal
shopping services.

Sightseeing
Please contact the Concierge, who will
gladly provide for information on major
sights and attractions in and around Milan,
places of interest and bespoke touring
options.

Smoking
The Hotel is a non-smoking building.
Please contact the Reception if you would
like to enquire about our designated
dictated
smoking
areas.

Spa
Located on “-2” floor, the Spa at Mandarin
Oriental, Milan is open from 7:00am until
10:00pm. It is a sanctuary for wellbeingand
relaxation, inviting guests to switchoff
from the outside world. A detailed
description of all services is available in
the Spa Brochure or kindly contact the
SpaConcierge for further information.
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Spa
Trainer
Personal T
Our Fitness Centre is the perfect place to
enjoy personal training sessions and yoga
lessons, available upon request.
The Fitness Center features technologically
advanced equipment, and offers bespoke
programs with Personal Trainers to help
you attain your fitness goals.
A Yoga teacher is also available on
request.
For further information, and to make a
booking appointment, please contact our Tax
Spa Concierge. is
Please contact our Concierge to book a
Special Taxi.
Needs
Reception can provide the Telepho
following: ne
● Hearing-impaired devices, Each guestroom is equipped with IP
including TTY machines and telephones for excellent audio high-
emergency notification devices. quality voice conferencing. Kindly refer
● Accessible guestrooms to the quick guide, followthe below for
● Wheelchairs instructions:
● Platform lifts in corridors where steps
are present Local
● Shower seats and raised toilet seats Calls:
Please dial 9, first, followed by the
Sports number. Fees will be applied.
Please contact the Concierge for
suggestions and recommendations for golf, Calling
tennis and other activities in the Cards:
surrounding areas. Please Kindly note that an access
charge to your calling card company
Swimming Pool will be applied to each outgoing call.
Open between 7:00 am and 10:00 pm by
reservation only, our 15-metre indoor pool Overseas
is located in the Spa andcan be accessed Calls:
with your room key. Childrenaged 16 and Please dial 9 first + country code +
under must be accompanied byan adult to area code
access to the pool. Family swimtimes are + telephone number. Fees will be
10:30 am-12:30 pm, and 3:00pm-5:00 pm, applied.
daily.
Ticke
ts
The Concierge will be delighted to
provide information about tickets to
soccer games, concerts, opera and
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theatre performances, and sporting
events.

Technology
Kit
Please contact the Concierge in order to
provide you with a Technology Kit.
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U W

Umbrellas Wake-up Calls

Umbrellas are available from the Please contact the Hotel Operator who will
Concierge and Doorman. be happy to arrange awake-up call for you.