Purbanchal University MBA II Semester Course Title : Operations Management Area of Study —_: Core Credit Hour 23 LH 248 Course Objectives: The main objective of this course is to provide knowledge of operations management and its application in manufacturing and service organization focusing its area of product and service design, location and layout decision at operational level, quality control and inventory management, Course Det: Unit I: Concept of operation management 4H Introduction, Process Management, The Scope and evolution of Operations Management, Transformation process, Operations Management and Decision Making, Key Issues for Today"s Business Operations. Unit II: Operation strategies and Competitiveness 6LH Role and importance of operations strategy, developing business strategy, competitive priorities, Organization strategy versus operations strategy, Productivity: Concept, measurement of productivity-partial and multifactor productivity [Numerical], factors affecting productivity and productivity improvement. Unit 111: Product and service design 6Lu Introduction, reasons of product and service design, phases of product and service design process, Other consideration in product design: Degree of standardization, mass customization, robust design, degree of newness. Techniques of product and service design: Quality functional deployment, Kano model. Unit IV: Location planning and analysis 4LH Concept, factors affecting location decision in manufacturing and service, Location models: rating, load distance score, center of gravity and break even analysis. [Numerical] Unit V: Process selection and layout planning oun Introduction, Key issues in process selection, Types of process, designing process: process flow Introduction, types of layout, designing product layout, [Numerical] Jdg caine chart, process performance matrix, Facility layo Jayout: line balancing, splitting task, DesUnit VI: Total Quality Management 4LH Concepts of Total quality management, dimensions of quality in manufacturing and service, QC tools, Quality of costs, Six-Sigma, Statistical process control: control charts for variables and attributes [Numerical], acceptance sampling, process capability. Unit VII: Inventory Management LHS Introduction, importance of inventory management, cost of inventory, Inventory control system: Q- model and p-model, establishing safety stock under Q-model and p-model, other inventory models: Quantity discount model, single period models and uses during production model [Numerical], ABC Inventory planning system, Unit VIII: Production planning and control LH6 Meaning, Objectives & Procedure of Production planning, Routine, Scheduling: FCFS, SPT, EDD, Slack, Critical ratio, Moore and Johnson rule [Numerical], Aggregate planning: Concept, level strategy, chase and mixed strategy, Production Control- Meaning, Objective, Factors affecting production control. Unit IX: JIT and lean system, MRP, ERP LH4 Concept of JIT and lean, Building block of lean, JIT-II, Concept of MRP and inputs of MRP, Concept of ERP. References: 1. William J. Stevenson, "Operations Management", Tata McGraw Hill 2. Lee Krajewski, Larry Ritzman, Manoj Malhotra, "Operations Management, Process and value Chains", Pearson Practice Hall. 3. Richard B. Chase, F Robert Jacobs, Nicholas J. Aquillaw, Nitin K Agarwal, "Operations Management, for Competitive Advantage", Tata McGraw 4, Hillier F.S.,Liberman G.J. (2005). Introduction to Operations Research: Concepts and cases. New Delhi: Tata McGraw-Hill. 5. Sthapit , A. B, Yadav R. P, Tamang G. , Dhital S, and Adhikari P. (2015). Production and Operations Management. Kathmandu: Asmita Books Publishers and Distributors (P) Ltd. MA (tex