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HARIBAASKARK

Haribaaskar K is a Production Support Analyst with over 3.5 years of experience in roles at H-Data Info system, Banco Santander, S.A., and Bank of East Asia. He has expertise in Oracle SQL, Linux/Unix, and tools like ServiceNow, Tidal, and Autosys. His responsibilities include generating user requests, addressing issues, monitoring jobs, file transfers, and working on tickets. He has a M.Sc. in Chemistry and skills in Windows, Linux, SQL, PL/SQL, and Shell Scripting.

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23 views

HARIBAASKARK

Haribaaskar K is a Production Support Analyst with over 3.5 years of experience in roles at H-Data Info system, Banco Santander, S.A., and Bank of East Asia. He has expertise in Oracle SQL, Linux/Unix, and tools like ServiceNow, Tidal, and Autosys. His responsibilities include generating user requests, addressing issues, monitoring jobs, file transfers, and working on tickets. He has a M.Sc. in Chemistry and skills in Windows, Linux, SQL, PL/SQL, and Shell Scripting.

Uploaded by

Justjak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HARIBAASKAR.

K
Production Support Analyst

Contact:+91-9360525659 Email ID: [email protected]


OBJECTIVES
To achieve excellence in working as Production Support Analyst knowledgeable in user support,
troubleshooting and in addressing endpoint requirements. Involved in Level -1 and Level -2 Production
Support activities. Highly self- motivated Engineer with Good interpersonal and communication skills.

PROFESSIONAL SUMMARY
• I bring 3.5 years of Production Support experience, possessing technical proficiency in Oracle
SQL and UNIX. I adeptly manage L1/L2 level tickets with 24/7 production support.
• My work encompasses Incident, Problem, and Change Management, aligning with ITIL processes
while overseeing work order life cycles.
• I am well-versed in Shell Scripting and skilled in crafting complex SQL queries involving Joins,
Single Row Functions, Analytical Functions, Group Functions, Set operators, subqueries, etc.
• My expertise extends to Oracle databases on both Windows and LINUX environments.
• I am experienced in UNIX commands for Linux applications, including grep, sed, awk, and Find.
• Proficient in job monitoring using Autosys & Tidal Tool, I exhibit strong leadership skills.
• Additionally, I have practical knowledge in Root Cause Analysis (RCA) and have successfully
scheduled jobs using Crontab.

WORK EXPERIENCE SUMMARY


Company Name : H-Data Info system
Period : Sep 2020 – Till Date
Designation : Production Support Analyst
Domain : Investment Banking
Technology : Oracle SQL, Linux/Unix

Client Name : Banco Santander, S.A.


Period : August 2021 – 2022
Designation : Production Support Analyst
Domain : Counter Party Credit Risk (CCR)
Technology : Oracle SQL, Linux/Unix

ROLES AND RESPONSIBILITIES


• Generating manual user service requests from the database as per user request. On
regular basis I made Health check.
• Addressing the issues raised by the users and providing relevant information to them as
needed.
• Worked on a different database by connecting it using SQL developer tool for easy access of
data. Monitoring jobs by using Autosys tool and also used for scheduling and reporting the
jobs. Used Putty configuration tool to access multiple servers.
• Used WinSCP tool for transferring files from windows to UNIX or UNIX to windows.
Based on the incident, request and change tickets using Service Now ticketing tool and also
close existing tickets.

Client Name : Bank of East Asia


Period : August 2022 – November 2023
Designation : Production Support Analyst
Domain : Investment Banking
Technology : Oracle SQL, Linux/Unix
ROLES AND RESPONSIBILITIES
• Re-act the production issues immediately and working coordinating for major issues. Provide the
fixation of customer reported issues in SQL. L2 support for the customer reported issues in SQL
Application. Application Error for fixation.
• Working in ticketing system and major issues routed to Product Team. Weekly Server
maintenance with validating all mounting and tools activeness. Configuring tools are post
monitoring the new deployment functionalities.

• Integrations between internal core product like Care source, ETHOS, Firefly, Banc Pay.
• Conduction meeting with various teams to discuss about issues and work for the fix. Application
Debug & Error Log Analysis and work for fixation.

• Gathering change requirement from the customer. End to End Reconciliation of Incomings.

TECHNICAL SKILLS
• Operating system - Windows Family and Linux.
• Database- Oracle19C, SQL Server, PostgreSQL, Java Dark Net
• Language - SQL, PL/SQL, UNIX commands, Shell Scripting.

• Tool – Service now, Tidal and Autosys for Job Monitoring

EDUCATION
DEGREE/COURSE INSTITUTE UNIVERSITY/ BOARD Aggregate% YEAR OF
PASSING
M.Sc. Chemistry SRM institution of science and SRM university Chennai 8.9 (CGPA) 2019
Technology, kattankulathur
B.sc chemistry BWDA arts and science college Thiruvalluvar university 86.3% 2017
kolliyangunam, Vellore
HSS A.K.T Matriculation Hr.sec school Matriculation Tamil nadu 69.1 % 2014
kallakurichi

SSLC Montfort matric Hr, sec, school, Matriculation Tamil nadu 82.2% 2012
tindivanam

DECLARATION
I hereby declare that the above information furnished is true to the best of my
knowledge and belief.

(HARIBAASKAR.K)

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