1-In human factors terminology, MRM stands for-

a) Maintenance Recruit Management b) Manufacturer Recruit Management

c) Manufacturer Resource Management d) Maintenance Resource Management

2. Murphy’s law states-

a) If it can’t happen, one day it will b) If something can go wrong, it will
c) If it can happen, one day it will d) Both b & c

3. Human factors define-

a) Fitting the man to the job & job to the man
b) a + Study of human capabilities & limitations in the workplace
c) Optimize the relationship between maintenance personnel & systems
d) c + with a view to improve safety, efficiency & well being

4. The aim of human factors is-

a) Fitting the man to the job & job to the man
b) a + Study of human capabilities & limitations in the workplace
c) Optimize the relationship between maintenance personnel & systems
d) c + with a view to improve safety, efficiency & well being

5. Design of flight decks & operating sense of controls & instruments comes under-
a) Software b) Hardware c) Environment d) Live ware

6. Checklist lay out comes under-

a) Software b) Hardware c) Environment d) Live ware

7. Wok patterns, management structures & public perception of the industry comes
under-
a) Software b) Hardware c) Environment d) Live ware

8. The purpose of SHEL model is-

a) Helps in the understanding of human factors
b) A framework around which human factors issues can be structured
c) Either a or b d) Both a & b

9. In SHEL model, which of the following is at the center of the box & the model is
concentrated upon-
a) S b) H c) E d) L

10. In SHEL Model, Poor aircraft design for maintainability is the deficiency of-
a) S b) H c) E d) L

11. Lack of support from managers is the deficiency of-

a) S b) H c) E d) L

12. Incidents happening in the aviation industry is the characteristics of-\

a) Staff Shortage b) Time Pressure
c) Shift or Task handover d) ATA

13. W.r.t. Error Chain, MTCS-

a) If we can break just one link of the chain, the accident does happen
b) If we can break just one link of the chain, the accident does not happen
c) Both d) None

14. MICS-
a) Change of shape of the lens is called Accommodation
b) Sharpness of vision is called Visual acuity
c) Viewing with one eye is called Monocular Vision d) None

15. The ability of the eye to discriminate sharp detail at varying distances is called-
a) Accommodation b) Visual acuity c) Hypermetropia d) None

16. MTCS-
a) Sharpness of vision is called Accommodation
b) Viewing with one eye is called Hypermetropia
c) Short sight is known as Myopia d) ATA

17. The amount of vibration detected in cochlea depends on-

a) Pitch of Sound b) Volume of sound c) Both d) None

18. Noise dose can be described as-

a) Duration of noise b) Intensity of noise c) Both d) None

19. Permanent hearing loss may occur if-

a) TWA is above the recommended minimum b) TWA is above the recommended
maximum
c) TWA is equivalent to recommended maximum d) TWA is equivalent to recommended
minimum

20. Hearing deteriorates as one gets older, is called-

a) Myopia b) Resbycusis c) Presbycusis d) NIHL

21. a person can be consciously attending to one source whilst still sampling other
sources in the background, this effect is known as-
a) Divided Attention b) Selective attention c) Both d) Cocktail Party Effect

22. Perception can be defined as-

a) The process of assembling sensation into a useful mental representation of the world
b) Generation of alternative courses of action based on available information
c) Influenced by arousal level & stress d) Both a & b

23. The recovery of stored information is known as-

a) Registration b) Storage c) Both d) None

24. The storage of general, factual knowledge about the world comes under-
a) Motor Programmes b) Episodic Memory c) Semantic Memory d) None

25. Which of the following is heavily influenced by a person’s expectation of what

should have happened, thus two people’s recollection the same event differs-
a) Motor Programmes b) Episodic Memory c) Semantic Memory d) None

26. If a task is performed enough so that the required skills & actions are performed in
long term memory, is called-
a) Motor Programmes b) Episodic Memory c) Semantic Memory d) None

27. An engineer goes through a document & still fails to take note of subtle changes
being made to that document is the result of-
a) Motor Programming b) Perception c) Expectation d) Comprehension

28. When the discomfort of being in a confined or small space becomes extreme, the
condition is known as-
a) Physical access b) Claustrophobia c) Fear of height d) Crown inspection

29. Inspection on higher heights is also termed as-

a) Fear of height b) Claustrophobia c) Crown inspection d) Both a & c

30. Who has the responsibility to make the job as comfortable & secure as reasonably
secure for the maintenance & other working personnel-
a) AME b) Managers c) Supervisors d) Both b & c

31. Every organization or company has different ways of doing things, its known as-
a) Social Environment b) Organizational stress c) Organizational Culture
d) None

32. The organizational stress may lead to problems such as-

a) Poor Industrial Relations b) High Turnover of staff
c) More Incidents & Accidents d) ATA

33. Diffusion of Responsibility is a-

a) Advantage of Team responsibility b) Disadvantage of Team
responsibility
c) Traceability d) Both a & c

34. Inter group conflict is-

a) A conflict within the group b) A conflict between two separate
groups
c) A conflict between two persons d) None
35. The tendency for some individuals to work less hard on task when they think that
others are working on it, is termed as-
a) Group Polarisation b) Groupthink c) Risky shift d) Social Loafing

36. MTCS w.r.t. Peer pressure-

a) Pressure from management b) Subtle Pressure from peer c) Both
d) None

37. The factors affecting peer pressure include-

a) Gender b) Culture c) Relationship b/w individual & group members
d) ATA

38. The culture of an organization can be best judged by-

a) What is done b) What is said c) Both d) None

39. Safety culture is an amalgamation of-

a) Attitude of the individual working for organization
b) Belief of the individual working for organization
c) Actions of the individual working for organization
d) ATA

40. Advantage of team work includes-

a) Individuals can share resources b) They can discuss problems & arrive at shared
solutions
c) They can check each other’s work d) ATA

41. A team leader should have the following skills-

a) Management b) Supervision c) Leadership d) ATA

42. A good team leader in maintenance department should possess the qualities such as-
a) Reinforcing good attitude & behavior b) Demonstrate by example
c) Fulfill a management role d) ATA

43. The purpose of establishing MRM is-

a) Address the individual human factors of the engineer
b) Address the individual human factors of the manager
c) Look at the systems of human factors to promote safety
d) ATA

44. If an AME suspects that his physical or mental condition renders him/her unfit to
exercise his/her duties/privileges-
a) AME should perform his duties b) AME should not perform his duties
c) AME should do his duties after consulting with the Supervisor d) ATA

45. The pressure which can cause stress is/are-

a) Physical b) Psychological c) Social d) ATA
46. MTCS-
a) Acute Stress is Intense & of short duration b) Acute stress is Intense & of long
duration
c) Chronic Stress is frequent & of short duration d) Both a & c

47. Narrowing of attention results from-

a) Low levels of arousal b) Optimum arousal c) High level of arousal d)
Performance

48. The degree of stimulation exerted on an individual caused by a task is generally referred
to as-
a) Load b) Arousal c) Overload d) Workload

49. Deterioration in performance & increase in performance results from-

a) Underload b) Overload c) Both d) Arousal

50. Paradoxical sleep results from which stage of sleep-

a) Stage 2 b) Stage 5 c) Stage 4 d) Stage 3

51. The deepest stage of sleep is-

a) Stage 2 b) Stage 5 c) Stage 4 d) Stage 3

52. Stage 1-4 sleep is known as-

a) NREM Sleep b) Slow Wave Sleep c) Rebound Effects d) Both a & b

53. Which of the following stages of sleep relate to body restoration-?

a) Stage 1-4 b) Stage 2-4 c) Stage 3 & 4 d) Stage 5

54. Which sleep aids the strengthening & organization of memories-?

a) Stage 1-4 b) Stage 2-4 c) Stage 3 & 4 d) Stage 5

55. Circadian rhythms –

a) Controlled by brain b) a + influenced & synchronized by external environment
c) b + such as light d) ATA

56. Which fatigue is an individual’s perception of how sleepy they feel-

a) Physiological b) Subjective c) Both d) Only a is correct

57. Moodiness, headaches or finding familiar tasks more complicated than usual are the
signs of-
a) Acute Fatigue b) Chronic Fatigue c) Subjective Fatigue d) ATA

58. Noise can be described as-

 a) Any unwanted noise b) a + if it is loud & unpleasant c) b + it is annoying
d) ATA

59. Artificial lighting which helps in carrying out a job is also referred to as-
a) Job Lighting b) Task Lighting c) Bright Lighting d) Dark Lighting

60. For inspection in remote areas, an engineer can take the help of-
a) Inspection Mirrors b) Bore scopes c) Both d) None

61) If a pilot accidentally dumps his fuel, is an example of-

a) Reversible Error b) Irreversible Error c) Variable Error d) Constant Error

62) MICS-
a) Lapses are missed actions & omissions
b) Slip is a specific type of error brought about by a faulty plan/intention
c) Slips, lapses & mistakes are not deliberate d) Violations are deliberate

63) The behaviors for which no procedure has been established is-
a) Skill Based Behavior b) Rule Based Behavior
c) Knowledge Based Behavior d) ATA

64) Environmental capture may occur when-

a) AME carries out a task very rarely in a certain location
b) AME carries out a task very frequently in a certain location
c) Both d) None

65) Reversion can occur when-

a) A certain pattern of behaviour has been established
b) a + it is very easy to abandon or unlearn it
c) a + it is very difficult to abandon or unlearn it
d) c + when it is no longer appropriate

66) MICS-
a) Errors made by AMEs are Active Failures
b) Latent errors are which have been made at some point in the past and lay dormant
c) Routine tasks are prone to complacency, environmental capture & rule based errors
d) None

67) Violations made under time pressure, high workload etc. are a type of-
a) Routine Violations b) Situational Violations
c) Optimizing Violations d) Exceptional Violations

68) Some tasks or operating circumstances make violations inevitable is an example of-
a) Routine Violations b) Situational Violations
c) Optimizing Violations d) Exceptional Violations
 69) Which violation involve breaking the rules for ‘kicks’-
a) Routine Violations b) Situational Violations
c) Optimizing Violations d) Exceptional Violations

70) Visual inspection errors consists of-

a) Type A & B b) Type 1 & 2 c) Type C & D d) Type 3 & 4

Subjective Questions- Attempt any 3 out of the following 4 Questions

Que. 1) Define Following- (10 marks)

a) Murphy’s Law b) SHEL Model
c) Error Chain d) Human Factors

Que. 2) Define following-

a) Semantic memory b) Episodic Memory
c) Motor Programmes d) Claustrophobia

Que. 3) a) Write down about the different modes of Communication? (5 marks)

b) Write down about the Communication Problems? (5 marks)

Que. 4) Define following- (10 marks)

a) Violations b) Skill Based Behavior
c) Knowledge based Behavior d) Rule based Behavior