How To Create Secure Collaborative and Productive Digital Workspaces 1701906327
How To Create Secure Collaborative and Productive Digital Workspaces 1701906327
WHITEPAPER 2
Abstract
The workplace has changed significantly over the past few years with the rapid
adoption of hybrid work. Organizations across all industries can leverage digital
workspaces to implement hybrid work models that (1) provide employees with a
superior user experience, (2) meet security, productivity and employee satisfaction
goals for the business, and (3) are manageable for IT.
This whitepaper explores changing work trends and the various needs of hybrid
employees. We will explain what digital workspaces are, the hybrid work challenges
they address, how to implement them, as well as use cases and examples of
companies that have successfully deployed digital workspaces using HP Anyware.
Introduction
The workplace has fundamentally changed. Rapid adoption of remote work during the
pandemic proved that organizations could be successful and employees productive
and happy while working outside of the office. But the long-term reality for many
companies is that employees aren’t working exclusively in offices or at home.
If a workplace is no longer a fixed, physical area, what is it? It’s a hybrid workplace,
where the goal is enabling employees to work wherever they work best—whether that
location is the home, office, event space, client office, construction site, or anywhere
with network access in between—and digital workspace technology is pivotal to
making it possible.
WHITEPAPER 3
The evolving workplace
Companies across all sectors are embracing the flexibility of hybrid work models.
According to the HP Teradici Corporate Cybersecurity Report, 99% of respondents
said their companies would continue to offer a blend of in-office and remote working
options following the pandemic.
While business leaders see hybrid work as a strategic move for their business, it
creates several challenges for IT, chiefly around data security, technology integration
and maintenance. It’s also critical to get the employee experience right. As HBR noted
in an article entitled, In a Hybrid World, Your Tech Defines Employee Experience,
WHITEPAPER 4
The way forward is implementing a digital workspace solution that can deliver a
high-quality user experience for a wide variety of employee needs and keep business
information secure. Digital workspaces closely replicate the on-premises experience
when an employee is off-site or at home, so employees can continue to be productive
wherever they want to work.
Digital workspaces allow employees to access their work in real-time, from anywhere
they have a network connection and using any device. It encompasses virtual desktop
infrastructure (VDI), data centres, edge, workstations, and applications, whether on-
premises or in the cloud, endpoints, collaboration technologies, management and
administrative tools, as well as secure access policies and tools.
WHITEPAPER 5
Hybrid work needs are unique
Every company has its own specific needs when it comes to hybrid work,
so digital workspaces need to be flexible enough for different types of workers
and business needs. Some may require sporadic real time access to very high-
performance applications, while others may want to use a specific operating system
or peripherals. This could quickly become difficult, even impossible for IT to manage
while maintaining security.
Modern connection management technology offers seamless and low latency access
to digital workspaces, no matter where the endpoint or desktop resources are located.
Even when highly interactive peripherals, like pens and tablets, are required.
WHITEPAPER 6
Many of these industries have increased security needs as well, since many work on
high-profile projects. With user devices traveling between the office, client or event
site and home, or the other way around, keeping files secured within the corporate
network is a necessity. For these industries, implementing a digital workspace that only
transmits encrypted pixels instead of raw data complies with security requirements,
reducing the attack surface, while also eliminating the wait time and frustration of
downloading large files.
WHITEPAPER 7
How digital workspaces
address hybrid challenges
The need for digital workspaces has grown significantly with the adoption of hybrid
work models. A variety of endpoints, company-managed and personal, are now
accessing company data from numerous locations, which also raises more security
concerns for IT.
HP Teradici surveys on hybrid compute security and hybrid work have uncovered
common challenges that employees faced when trying to access business
information remotely.
Lock-Alt 1. Security
Keeping business data secure at all times has always been a top priority. Cyberthreats
have become more sophisticated over time, and there are many attack surfaces for IT
to protect, including more employees remotely accessing company data. One innocent
mistake, such as downloading an infected file or clicking an unverified link, could
accidentally expose company files to external threats.
WHITEPAPER 8
users 2. Collaboration
One of the biggest challenges that hybrid workers report is the decrease in ‘over-the-
shoulder’ collaboration opportunities. This is an expected result when teams who
used to regularly work together in an office space are working apart, sometimes huge
distances away.
Accessing digital workspaces with remote display technology can mitigate Wi-Fi issues
as it includes dynamic network adaptation, which automatically tunes to the available
network bandwidth without the need for IT to get involved. No matter where employees
are working from, and how variable their connections are, access to digital workspaces and
resulting workflows aren’t interrupted so employees can enjoy an equitable performance.
A barrier to adopting remote work technology has been a lack of peripheral support—
when artists are used to drawing scenes with a pen and tablet, it’s unreasonable to ask
them to switch to another device.
Remote working solutions also often encounter lags between the pen moving on the
screen and the actual result appearing. This latency can be extremely disruptive for artists.
WHITEPAPER 9
A remote display protocol overcomes the latency challenge by providing local pointer
response cues on a broad range of Wacom Cintiq and Intuos pen displays and tablets,
offering artists an accelerated drawing experience and seamless interaction with
creative applications independent of distance to the data center.
With lossless color accuracy and low latency while using peripherals, digital
workspaces are an efficient solution for artists who need to work from anywhere.
WHITEPAPER 10
Deployment methods for
digital workspaces
Organizations use a vast array of infrastructure, hardware and operating systems,
so digital workspaces are flexible and can be deployed across numerous types of
infrastructure, and then accessed from any location with connectivity.
4. Edge technology
As hybrid work has become the norm, more people are now on the go and are
increasingly using their mobile phones to access work documents, and even to stream
and edit multimedia content. Digital workspaces can be accessed securely using edge
technologies on high-speed 3G and 4G networks, as well as 5G portable hubs deployed
as hotspots or laptops with in-built 5G capability. With remote display technology
automatically tuning according to network available, users can achieve color accuracy
and experience minimal latency while working off an edge connection.
WHITEPAPER 11
Adding layers of security
with digital workspaces
Keeping business information safe, yet making it accessible on a variety of host
infrastructures and endpoints, is a high priority for organizations. How can businesses
make access to digital workspaces more secure?
At the server or workstation level, PCoIP encodes, compresses and transmits only
image pixels, which are decrypted and decompressed when a user interacts with their
digital workspace from an endpoint.
WHITEPAPER 12
Your corporate data never leaves the server, cloud or workstation but the user still
interacts with color-accurate, dynamic and interactive visualization of their
workspace from their endpoint.
While most business data can only be accessed with dedicated credentials, such as
a username and password, it simply isn’t enough against brute force cybersecurity
attacks that can steal and use credentials. MFA adds more levels of verification so
potential hackers won’t be able to access a digital workspace or endpoint because
they won’t readily be able to verify their identity.
user-cog 3. IT management
While IT has the ability to manage accounts, being able to manage connectivity to the
workspace adds a layer of security for businesses employing hybrid work models. For
example, with a digital workspace connection manager, IT teams can use policy-driven
decisions to assign workspace resources and manage sessions, thus protecting
corporate data from external threats.
Extending trust principles beyond mere network access goes a long way to improving
enterprise security. By forcing users and devices to authenticate themselves
continuously and limiting resource access to only the files and data they need for the
given task, users and devices are less vulnerable to hackers.
Data Data
Implicit
Trust
WHITEPAPER 13
Best practices for digital
workspace success
Your organization may have made the decision to use digital workspaces, but how
can you ensure they’re effective for IT, employees, managers, and decision makers?
Here are a few best practices for digital workspace success.
Think of business goals and how they align with the IT strategy.
What kind of endpoints will be used to connect to digital workspaces?
Where will employees be working from and what will their performance
requirements be?
In large enterprises , the IT team works closely with the Chief Security Officer (CSO) to
outline the biggest sources of risk for the company and define the technological and
software solutions for mitigating them while ensuring that employees can complete
their tasks. IT can also suggest methods for recognizing threats before any leaks occur
and for determining the best disaster recovery plan.
Managers can take this information to IT teams and start problem solving.
WHITEPAPER 14
But remember to maintain a balance between needs and deliverables. For IT,
security is always going to be a priority but take note of how multiple verification steps
impact user experience. Employees will want digital workspaces that offer the highest
performance, but resource and network allocations will need to be considered.
Strike a balance between employees’ needs and IT’s concerns by implementing
a digital workspace solution that delivers high security and high performance.
Establish your budget and build a project roadmap for deadlines and goals
Create a timeline for onboarding and setting up and activating digital
workspace licenses
Engage with HR on security policies and training
Determine and track KPIs for digital workspaces
Remember, a digital workspace will also need updates—IT will need to update the
software regularly, so your organization is using the latest version of the technology.
WHITEPAPER 15
Digital Workspaces
Use Cases
WHITEPAPER 16
Digital workspaces use cases
WHITEPAPER 17
Desktop 5. Convert physical workstations to virtualized workstations
Physical workstations have a space in hybrid work environments. But portability is the
most important aspect of working life right now. Employees aren’t tied to their physical
workstations anymore, just as they aren’t confined to working within an office space.
By investing in virtual workstations like digital workspaces or providing remote access
to the existing inventory of physical workstations, companies can continue to work the
way they always did while being mobile.
Digital workspaces using public could infrastructure have several compelling benefits
such as rapid time-to-deployment, shifting expenditures from CAPEX to OPEX,
increasing geographic footprint or enabling project-oriented scalability.
WHITEPAPER 18
Digital Workspaces
Success Stories
WHITEPAPER 19
Atomic Cartoons
Atomic Cartoons is a Vancouver-based artist-driven studio. During the pandemic, the
studio had to send over 1000 staff home to work. Employees were in Vancouver and
Ottawa, Canada, as well as Los Angeles, United States and were equipped with 10ZiG,
LG PCoIP Zero Clients so they could access their Vancouver-based workstations from
their personal devices.
Security was also a big priority for Atomic Cartoons, since the studio works with IP from
major clients such as Disney and Dreamworks. Since PCoIP technology only transmits
fully encrypted image pixels instead of raw data, the IP remains safe in the data center.
There was barely any disruption to workflows and not a single deadline was missed. In
fact, one of their employees was able to continue working on projects when he visited
family in Seoul, South Korea.
The HP Anyware test was so successful for Atomic Cartoons that they found
implementing a hybrid work model much easier, after 87% of staff surveyed said they
preferred it to working only from home or only in the office. The studio is now looking to
expand its employee base beyond North America.
WHITEPAPER 20
ITV
ITV, one of the largest British broadcasters, needed to quickly shift to a Microsoft Azure
Cloud environment due to the pandemic. This meant artists, editors, producers, and
managers had to work on projects remotely from home.
ITV had already implemented an AVID-based production system, which included three
edit suites. What the team needed was remote access to the system through their
10ZiG Zero Clients so post-production teams could continue to deliver on deadline
even while employees were working from home.
Initially, ITV used HP Anyware on one project, 10 episodes of John and Lisa’s Weekend
Kitchen that would be distributed in the UK and another 10 edited for North American
audiences. The team were committed to this cloud editing project, finding fixes for
issues that cropped up instead of moving back to on-premises work.
What ITV found while using HP Anyware for this editing project was that it afforded
teams more flexibility. Without being tied to a physical editing suite, employees could
work when and where they wanted while still finishing their tasks. Plus, HP Anyware
afforded crisper displays and a dynamic range of color, which made the user
experience like working on an on-premise workstation. And the PCoIP environment,
that powers HP Anyware, was as accessible on a Mac on a 4G connection as it was
on Wi-Fi and LAN.
Not only was the ITV team able to complete editing and distributing the show, but the
success of the project has led ITV to adopt a hybrid working model, which will also help
the company reach its sustainability goals in the long term.
WHITEPAPER 21
HP Anyware for Digital Workspaces
HP Anyware* is the enterprise software IT needs to keep people productive with
secured access to their digital workspaces. It future proofs against ever-evolving
infrastructure, network, and hybrid workforce demands with deployment flexibility
for virtually any host environment or workload.
Built on the same technology that won both Teradici and HP an Engineering Emmy®
in 2020, HP Anyware creates a seamless experience for teams to interact with their
digital workspaces from virtually anywhere.
If you have ever accessed a remote workstation or digital workspace, you have used
a remote display protocol. But not all remoting solutions are created equal. Replacing
slow and outdated VPN file transfers, HP Anyware leverages the PCoIP protocol to
stream highly interactive desktop displays between virtually any host (cloud, data
center, edge, workstation) and end-user device (PC, Mac®, laptop, tablet) without any
data ever leaving the safety of your network.
Hybrid work is here to stay and with HP Anyware, organizations will be able to access
their digital workspaces securely from virtually any infrastructure mix, anywhere.
Connect with a sales representative to find out how digital workspaces and
HP Anyware can work for you.
About HP Teradici
HP Teradici is the creator of the PCoIP remote display protocol, which delivers digital
workspaces from the data center or public cloud to end users with the highest levels
of security, responsiveness, and fidelity. HP Anyware (formerly Teradici CAS), which
won an Engineering Emmy® from the Television Academy, powers the most secure
remote solutions with unparalleled performance for even the most graphics-intensive
applications. HP Teradici technology is trusted by leading media companies, design
houses, financial firms and government agencies and is deployed to millions of users
worldwide. For more information, visit: www.teradici.com or www.hp.com/anyware.
*Network access required. HP Anyware supports Windows®, Linux® and MacOS® host environments and Window, Linux, MacOS, iOS®, Android®, and Chrome OS® end-
user devices. For more on the system requirements for installing HP Anyware, refer to the Admin Guides at: https://docs.teradici.com/find/product/hp-anyware
© Copyright 2022 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.