System Messages
System Messages
6 System messages
38 Power CPU EE does not sup- MAIN_CP INFO 0 = High byte of detected Replace the
port RAM less than 512 MB U_SLOT RAM size RAM
INFO 1= Low byte of detected
RAM size
Example:
comp_info: 01 00 FF FF
The detected RAM size is 256 MB.
51 CLOCK PROBLEM Board lo- INFO 0 = type of interface: T0, T2, Check there
cation. DASS2, etc. is no syn-
Clock synchronization problem
chronizing
detected on an add-on module Access
access in the
interface marker
add-on mod-
ules
52 SPECIFIC ACCESS PROB- Board lo- INFO 0 =1: FCS (Frame Check Se- If the fault re-
LEM DETECTED BY AN ISDN cation. quence) 2: CRC (Cyclic Redundan- curs fre-
BOARD LEVEL 2 cy Check) quently,
Access
check the
marker
connection to
the public
network.
58 ISDN BOARD FAULT Board lo- INFO 0 = type of error (not signifi- If the fault
cation. cant) keeps recur-
A level 1 error was detected by
ring, check
the board's OBC Access
the bus wir-
marker
ing.
200 4070 IO/EO BASE: SLAVE Board lo- INFO 0 = interface number invalid Check the
LINK CONNECTED TO INVA- cation. cables on the
INFO 1 = base station operating
LID INTERFACE 2nd link in
Interface status
the base sta-
marker
tion
201 4070 IO/EO BASE: FRE- Board lo- INFO 0 to 3 = bitmap of frequen-
QUENCY REJECTION cation. cies authorized and in use
Discrepancy between the num- Interface For more information, refer to the
ber of frequencies configured marker "Installing 4070 IO/EO base sta-
by the installer and the number tions", file in the "Mobility" section.
of DECT frequencies pro-
cessed
202 4070 IO/EO BASE: LOSS OF Board lo- INFO 0 = link status (0 = link KO; 1 Check ca-
SYNCHRONIZATION ON UA cation. = link OK) bling
LINK 0
Interface Replace the
marker 4070 base
station
203 4070 IO/EO BASE: LOSS OF Board lo- INFO 0 = link status (0 = link KO; 1 Check ca-
SYNCHRONIZATION ON UA cation. = link OK) bling
LINK 1
Interface Replace the
marker 4070 base
station
242 ERROR ON OPENING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
243 ERROR ON CLOSING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
244 ERROR ON READING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
245 ERROR ON WRITING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
246 ERROR ON OPENING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
247 ERROR ON OPENING VOICE CPU (80) INFO 0 to 3 = type and value of
PROMPT FILE voice prompt
11 END OF START-UP
The system is operational
21 FULL BUFFER MESSAGE CPU (80) INFO 0 = type of pool (see the
FLOW CONTROL ON MEMORY
POOLS event)
34 SOFTWARE KEY CHANGE CPU (80) INFO 0 = type of key (0= main key;
1 = CTI key)
INFO 1 = type of event (see: Soft-
ware key states (INFO 1 of mes-
sage 34) on page 77)
INFO 2 and 3 = Bytes correspond-
ing to the acknowledgement code
(respectively High and Low)
40 R_ANO_EMERGENCY_CON-
FIG
No device has been configured
to receive emergency call notifi-
cation
100 BOARD BACK IN SERVICE Board lo- INFO 0 = type of board (see: Types
cation of board (INFO 0 of messages 100,
(Following a system stoppage
101, and 244) on page 69)
or after being unplugged)
101 BOARD UNPLUGGED Board lo- INFO 0 = type of board (if known)
cation (see: Types of board (INFO 0 of
messages 100, 101, and 244) on
page 69)
INFO 1 = cause of rejection
104 TEMPORARY BOARD RESET Board lo- INFO 0 =1: hardware fault; 2: no
cation response from board (board main-
tenance); 3: fan fault; 4: running on
battery; 5: license problem; 6:
maintenance problem; 7: reason
unknown
If INFO 0 = 1: hardware fault
• INFO 1 = root problem high
order byte
• INFO 2 = root problem low
order byte
If INFO 0 = 3: fan fault, 4: running
on battery, 5: license problem, 6:
maintenance problem, or 7: reason
• INFO 1 = cause of reset
• INFO 2 = Shutdown Status
105 PERMANENT BOARD RESET Board lo- INFO 0 =1: hardware fault; 2: no Disconnect
cation. response from board; 3: fan failure; and recon-
4: running on battery; 5: license nect the
problem; 6: maintenance problem; board. If the
7: reason unknown; 8: power sup- fault persists,
ply problem replace the
board
If INFO 0 = 1: hardware fault
• INFO 1 = root problem high
order byte
• INFO 2 = root problem low
order byte
If INFO 0 = 3: fan fault, 4: running
on battery, 5: license problem, 6:
maintenance problem, 7: reason,
or 8: power supply problem
• INFO 1 = cause of reset
• INFO 2 = Shutdown Status
106 BOARD REFUSED Board lo- INFO 0 = type of board Check the
cation hardware
The board has been refused INFO 1 = cause of refusal: (See
configuration
and, in the case of an intelligent Reasons for board refusal (INFO 1
(the system
board, a permanent reset is of message 106) on page 72)
limits may
performed on it
1: REJ_MAX_BRD_POW: Too have been
much power consumed exceeded).
4: REJ_UNKOWN_BOARD_TYPE:
Board unknown by system
5: REJ_BOARD_FORBIDDEN:
Board known, but not allowed at
that location
6: REJ_PRA_IN_MASTER_NEE-
DED: No PRA access in Master
cabinet
7: REJ_NO_LICENSE: Not Accep-
ted according rights given by the
License
8: REJ_TOO_MANY_CPUS: Max
of Applicative boards is reached
9: REJ_BOARD_INIT_FAILED:
Board could not be initialized
13: REJ_TOO_MANY_RAS: Max
of coCPU RAS boards is reached
15:
REJ_NO_MORE_MIXED_BOARD
_LICENSE: Number of trunks on
Mixed board reaches maximum
given by the license
111 DEVICE REFUSED Board lo- INFO 0 = type of device (see: Check the
cation. Types of terminal (INFO 0 of mes- hardware
Configuration limit attained
sages 110, 111 and 112) on page configuration
Interface
70) (the system
marker
limits may
INFO 1 = cause of refusal (see:
have been
Reasons for terminal refusal (INFO
exceeded).
1 of message 111) on page 74)
INFO 2 = 1: software license prob-
lem (in this case, INFO 1 = 255
(terminal is not totally refused, be-
cause recognized by MMC))
112 FAULT ON A DEVICE Board lo- INFO 0 = type of device (see: If the fault re-
cation. Types of terminal (INFO 0 of mes- curs fre-
sages 110, 111 and 112) on page quently,
Interface
70) check the ter-
marker
minal and its
INFO 1 = type of error (only rele-
connections.
vant for UA sets)
113 INTERFACE REFUSED Board lo- INFO 0 = type of interface (see: Check the
cation. Types of interface (INFO 0 of mes- hardware
An interface was refused be-
sage 113) on page 75) configuration
cause the system limits were Interface
(the system
exceeded marker INFO 1 = cause of refusal (see: Ad-
limits may
ditional information contained in
have been
message 113 (INFO 1: cause of re-
exceeded).
fusal) on page 75)
123 MAIN FAILURE CPU (80) INFO 0 = Main power supply state
(0 = Electrical power supply KO -
battery activated; 1 = Electrical
power supply OK; 2 = System on
battery, only with 2G power supply)
149 SIP Registration rejected CPU (80) INFO 0 = reason for the rejection
• 0: Undefined error
• 1: Unknown user
• 2: No request or Registrar call
• 3: Bad login or username
• 4: Bad password
• 5: Bad domain name
• 6: Error processing of register
request
• 7: Only one contact allowed.
• 8: Database full
• 9: Too many contacts for one
single address
10: Wrong terminal type for IP-
DECT handset
INFO 1 = First byte of edn
INFO 2 = Second byte of edn.
INFO 3 = Count of occurrence of
the event with same reason of re-
ject
166 METERING TABLE FULL CPU (80) INFO 0 = Origin (1 byte); 0 = Ac-
count ticket table; 1 = VoIP RTP
The metering table is full
ticket table
170 NMC NOT ALLOWED CALL CPU (80) INFO 0 = Type of connection:
181 CLOUD CONNECT FAILURE MAIN CPU INFO 0 = Cloud Connect event
type:
Event generated after a con-
nection failure with the Rain- • 0x00: No type
bow Cloud infrastructure, or a • 0x0A: Cloud Connect
problem with the Cloud Con- connection failed
nect Control Agent (CCCtrlA) • 0x0B: Internal Cloud Connect
embedded on OXO Connect, or agent error
a Rainbow service which is no • 0x0C: Cloud Connect
more reachable connection lost
• 0x0D: Bad credential (THIS
CASE IS URGENT BY
DEFAULT)
• 0x0E: Service unreachable
• 0x0F: Final account getting
• 0x10: Final account
acknowledgement
• 0x11: Inconsistent received data
• 0x12: Event node error
• 0x13: Get File error
• 0x14: License error
• 0x15: Software download error
INFO 1 = Cause:
• 0x00: No cause
• 0x09: Stream version error
• 0x0A: Stream Close
• 0x0B: Proxy authentication
required
• 0x0C: Proxy authentication
failed
• 0x0D: Proxy no supported
authentication
• 0x0E: Connection refused
• 0x0F: DNS error
• 0x10: No supported
authentication
• 0x11: TLS failed
• 0x12: TLS not available
• 0x13: Connection compression
failed
• 0x14: Input/Output error
• 0x15: Parse error
• 0x16: Out of memory
• 0x17: Authentication failed
• 0x18: Service unreachable
• 0x19: Service non responding
• 0x1A: Invalid input
• 0x1B: Inconsistent product state
• 0x1C: Service internal failure
• 0x1D: Bad version
• 0x1E: Bad format
• 0x1F: OXO Connect not
subscribed to the Pubsub node
• 0X20: No persistent item on the
Pubsub node
• 0x21: Item retrieval not
supported on the Pubsub node
INFO 1 = Cause:
0x00: Undefined
0x08: Wrong parameter
0x09: Maximum number of VPN
connection reached
0x0A: Maximum number of VPN
tunnel reached
0x0B: Internal error
0x0C: Error during phase 1 of VPN
establishment
0x0D: Error during phase 2 of VPN
establishment
INFO = Cause:
0x00 No cause
0x01 Stream version error
0x02 Stream Close
0x03 Proxy authentication required
0x04 Proxy authentication failed
0x05 Proxy no supported authenti-
cation
0x06 Connection refused
0x07 DNS error
0x08 No supported authentication
0x09 TLS failed
0x0A TLS not available
0x0B Connection compression
failed
0x0C Input/Output error
0x0D Parse error
0x0E Out of memory
0x0F Authentication failed
0x10 Service unreachable
0x11 Service non responding
0x12 Invalid input
0x13 Inconsistent product state
0x14 Service internal failure
0x15 Bad version
0x16 Bad format
223 REMOTE GATEWAY DOWN INFO 0 to INFO 3: bytes corre- Check the IP
sponding to the IP address Net- connectivity
Remote gateway is out of serv-
work format to the remote
ice.
gateway
(LAN, inter-
mediate IP
router) and
the remote
gateway sta-
tus.
225 GATEWAY TRAFFIC CPU (80) INFO 0 to INFO 3: bytes corre- If this alarm
sponding to the IP address Net- keeps recur-
Too much traffic to the remote
work format ring, increase
gateway xxxxx
the band-
width associ-
ated with the
gateway in
the ARS ta-
ble, and the
number of
DSPs as-
signed to
VoIP access.
228 NOT ENOUGH DSP CPU (80) INFO 0 = Type of DSP allocation If this alarm
failure keeps recur-
VoIP telephony failure: no DSP
ring, increase
channel available.
the number
of DSPs as-
signed to the
IP user pool
(decrease the
number of
VoIP-access
DSPs or add
hardware re-
sources).
241 VMU MEMORY THRESHOLD CPU (80) INFO 0 = 1 (ON) if there are just a
few minutes of recording time left;
The voice message recording
0 (OFF) end of the anomaly.
memory area is nearly full.
5: REJ_MAX_DEV_POW
6: REJ_MAX_DEV_ON_ITF Only 2 AOM on UA and only 4 sub-devices on UA
7: REJ_MAX_DEV
8: REJ_MAX_SUBSCRIBERS Maximum of subscribers reached
9: REJ_MAX_TRK_B_CH Maximum of external b channels reached
10: REJ_MAX_T0 Maximum of T0 interfaces reached
11: REJ_MAX_PR Maximum of PRA interfaces reached
12: REJ_MAX_MUA Maximum of Multi UA reached
13: REJ_COMPATIBLE_DEV Incompatible device for the product
14: REJ_RES_FOR_KEY Maximum of keys reached
15: REJ_MEM_FULL
16: REJ_MAX_S0
5: REJ_MAX_DEV_POW
7: REJ_MAX_DEV
15: REJ_MEM_FULL
16: REJ_MAX_S0
22: REJ_MAX_S_ISDN_SUBS
23: REJ_MAX_S_ISDN_T2
52 : the services were closed; a valid key was entered: the services are open.
53 : the services were closed; the key entered does not correspond to the system: the services remain
closed.
57 : the services were closed; the key entered has a valid version but does not correspond to the
system (invalid serial number): the services remain closed.
61 : the system's edition is too old; the new key entered does not correspond to the system: the
services are open for a limited time.
62 : the system's edition is too old; a valid key was entered: the services are open.
64 : the edition of the system's key is too old; a new key with a valid edition, but an old version, was
entered: the services are open for a limited time.
67 : the system’s key is too old; the end of limited time causes the services to close.
72 : the system’s key is too old; the services were closed; the new key entered is valid: the services are
open.
73 : the system's edition is too old; the services were closed; the new key entered has a problem with
the serial number: the services remain closed.
75 : the system's key is too old; the services were closed; the new key entered has a valid serial
number, but a version which does not correspond to the system: the services remain closed.